Banquet &restaurant Training & Orientation.docx

F&B Departmental

Training Standard Checklist

Dept: F&B

Banquets Participant

Training Subject

DEPARTMENT INTRODUCTION

All Staff

LINEN EXCHANGE PROCEDURE

All Staff

ANSWER TELEPHONE PROCEDURE

All Staff

BANQUET FOYER COFFEE BREAK SET-UP PROCEDURE

All Staff

BANQUET SIT DOWN SERVICE SEQUENCE PROCEDURE

All Staff

CHANGING OF ASHTRAY PROCEDURE

All Staff

CHANGING OF BONE PLATES PROCEDURE

All Staff

HANDLING GUEST INQUIRY PROCEDURE

All Staff

CHILDREN SERVICE PROCEDURE

All Staff

BANQUET FUNCTION FACE TOWEL SERVICE-PROCEDURE

All Staff

Name

Completion Time

Departmental Trainer

DEPARTURE OF GUEST PROCEDURE

All Staff

DIGESTIVE (AFTER DINNER) DRINK SERVICE PROCEDURE

All Staff

GREETING AND SEATING OF GUESTS PROCEDURE

All Staff

HANDLING GUEST COMPLAINTS

All Staff

OUTLET - BANQUET CLEANING PROCEDURE

All Staff

SETTLEMENT OF BILL 1 (CASH) PROCEDURE

All Staff

SETTLEMENT OF BILL

2 (CHEQUE) PROCEDURE

All Staff

SETTLEMENT OF BILL 5 (CREDIT CARD) PROCEDURE

All Staff

PRESENTING MENUS - PROCEDURE

All Staff

REFILL OF BEVERAGES - PROCEDURE

All Staff

SERVICE OF BOTTLED/CANNED DRINKS PROCEDURE

All Staff

SERVICE OF CHAMPAGNE/SPARKLING WINE PROCEDURE

All Staff

SERVICE OF RED WINE PROCEDURE

All Staff

SERVICE OF STEAK PROCEDURE

All Staff

BANQUET VIP INTERVIEW SERVICE OPERATION-PROCEDURE

All Staff

WINE ORDER TAKING PROCEDURE

All Staff

CHINESE SIT DOWN TABLE TOP SETUP -PROCEDURE

All Staff

POLISHING CHINA, GLASS AND FLATWARE PROCEDURE

All Staff

MENU&WINELIST TRAINING

All Staff

UNDERSTAND THE LINEN & UTENSILS IN RESTAURANT

All Staff

Certify that all the above activities were completed on the date indicated. The new employee has passed the test and become a qualified employee.

(Employee)__________________________________ (Date) _____________________________________(Supervisor)________________________________ (Date) _____________________________________

Department Heads) ______________________

(Date) _____________________________________

Café del Prado Training Subject

Participant

DEPARTMENT INTRODUCE

All Staff

Captain

ANSWER TELEPHONE PROCEDURE

All Staff

Captain

GREETING AND SEATING OF GUESTS PROCEDURE

All Staff

Captain

PRESENTING MENUS - PROCEDURE

All Staff

Captain

SERVICE OF FACE TOWEL AND TEA

All Staff

Captain

ANSWER TELEPHONE PROCEDURE

All Staff

Captain

All Staff

Captain

CHANGING OF ASHTRAY PROCEDURE

All Staff

Captain

CHANGING OF BONE PLATES PROCEDURE

All Staff

Captain

CHANGE CHAIR CAVERS

All Staff

Captain

SERVICE OF FACE TOWEL

All Staff

Captain

SERVICE OF ICE

All Staff

Captain

REFILL OF BEVERAGES - PROCEDURE

All Staff

Captain

BANQUET SIT DOWN SERVICE SEQUENCE PROCEDURE

Name

Completion Time

Departmental Trainer

-

SERVICE OF STEAK PROCEDURE

All Staff

Captain

DEPARTURE OF GUEST PROCEDURE

All Staff

Captain

SETTLEMENT OF BILL 1 (CASH) PROCEDURE

All Staff

Captain

All Staff

Captain

SETTLEMENT OF BILL 5 (CREDIT CARD) PROCEDURE

All Staff

Captain

CHINESE SIT DOWN TABLE TOP SETUP -PROCEDURE

All Staff

Captain

REFILL OF BEVERAGES - PROCEDURE

All Staff

Captain

HANDLING GUEST COMPLAINTS

All Staff

Captain

HANDLING GUEST INQUIRY PROCEDURE

All Staff

Captain

CHILDREN SERVICE PROCEDURE

All Staff

Captain

SPECIAL GUEST REQUEST

All Staff

Captain

POLISHING CHINA, GLASS AND FLATWARE PROCEDURE

All Staff

Captain

MENU&WINELIST TRAINING

All Staff

Captain

SETTLEMENT OF BILL

2 (CHEQUE) PROCEDURE

UNDERSTAND THE LINEN & UTENSILS IN RESTAURANT

All Staff

Certify that all the above activities were completed on the date indicated. The new employee has passed the test and become a qualified employee.

(Employee)___________________________________ (Date) _____________________________________ (Supervisor)________________________________

(Date) _____________________________________

(Department Heads) __________________________

(Date) _____________________________________

Captain

Training Subject 培训项目 DEPARTMENT INTRODUCE 部门介绍 LINEN EXCHANGE PROCEDURE 布草更换程序 AFTER CUSTOMER DEPARTURE - RESETTING TABLE PROCEDURE 客人就餐完毕离开后重新摆台程序 ANSWER TELEPHONE PROCEDURE 接听电话程序 BOILED EGG SERVICE 煮鸡蛋服务程序 BREAKFAST CONTROLL 早餐控制程序 BUFFET CLEARANCE 自助餐清理程序 CHANGING OF ASHTRAY PROCEDURE 更换烟灰缸程序 CHANGING OF BONE PLATES PROCEDURE 更换骨碟程序 REPEAT GUEST ORDER PROCEDURE 重复客人点单程序 HANDLING GUEST INQUIRY PROCEDURE 处理客人询问程序 CHILDREN SERVICE PROCEDURE 为儿童服务程序 CLEARING-BUSSING OF SOILED DISHES 清理脏餐具程序 DIFFERENT KINDS OF COFFEE MAKING

Participant 培训对象 All Staff 所有员工 All Staff 所有员工 All Staff 所有员工 All Staff 所有员工 All Staff 所有员工 All Staff 所有员工 All Staff 所有员工 All Staff 所有员工 All Staff 所有员工 All Staff 所有员工 All Staff 所有员工 All Staff 所有员工 All Staff 所有员工 All Staff

Name 姓名

Completion Time 完成时间

Departmental Trainer 部门培训师

PROCEDURE 咖啡吧各种咖啡的制作方法 COFFEE SERVICE IN RESTAURANT 餐厅咖啡服务程序 COLLECTING DOOR KNOB ORDERS 收集送餐菜单点单程序 DEPARTURE OF GUEST PROCEDURE 客人离开程序 SERVICE OF LIQUEURS - PROCEDURE 餐后甜酒服务程序 DIGESTIVE (AFTER DINNER) DRINK SERVICE PROCEDURE 餐后饮料/酒水服务程序 GREETING AND SEATING OF GUESTS PROCEDURE 问候客人并请客人入座程序 HANDLING GUEST COMPLAINTS 处理客人投拆 HANDLING OF CORKED / BAD WINES PROCEDURE 处理有问题/坏的葡萄酒程序 ICE CUBE SERVICE PROCEDURE 冰块服务程序 ICE CREAM SERVICE 冰淇淋服务程序 BUFFET DISHES 自助餐菜卡摆放程序 POLISHING CHINA, GLASS AND FLATWARE PROCEDURE 擦瓷器, 玻璃器皿及餐具的程序 WRITE ORDERS PROCEDURE 点单程序

所有员工 All Staff 所有员工 All Staff 所有员工 All Staff 所有员工 All Staff 所有员工 All Staff 所有员工 All Staff 所有员工 All Staff 所有员工 All Staff 所有员工 All Staff 所有员工 All Staff 所有员工 All Staff 所有员工 All Staff 所有员工 All Staff 所有员工

BUFFET TABLE TOP SET UP 自助餐摆台服务程序 SETTLEMENT OF BILL 1 (CASH) PROCEDURE 现金结帐程序 SETTLEMENT OF BILL 2 (CHEQUE) PROCEDURE 支票结账程序 SETTLEMENT OF BILL 5 (CREDIT CARD) PROCEDURE 信用卡结账程序 SETTLEMENT OF BILL (ROOM ACCOUNT) 房帐结帐程序 SETTLEMENT OF BILL (LEDGER) 挂帐结帐程序 PRESENTING MENUS - PROCEDURE 呈现菜单程序 REFILL OF BEVERAGES - PROCEDURE 斟酒水饮料程序 AFTER CUSTOMER DEPARTURE - RESETTING TABLE PROCEDURE 客人就餐完毕离开后重新摆台程序 ROOM SERVICE ORDER DELIVERY 送餐部点餐送餐程序 ROOM SERVICE ORDER TAKING 送餐部点餐 SERVICE OF BOTTLED/CANNED DRINKS PROCEDURE 瓶装/听装饮料服务程序 SERVICE BREAD & BUTTER 面包及黄油服务程序 SERVICE OF ICE WATER PROCEDURE

All Staff 所有员工 All Staff 所有员工 All Staff 所有员工 All Staff 所有员工 All Staff 所有员工 All Staff 所有员工 All Staff 所有员工 All Staff 所有员工 All Staff 所有员工 All Staff 所有员工 All Staff 所有员工 All Staff 所有员工 All Staff 所有员工 All Staff

冰水服务程序 SERVICE OF RED WINE PROCEDURE 红葡萄酒服务程序 SERVICE OF WHITE WINE PROCEDURE 白葡萄酒服务程序 SPECIAL GUEST REQUEST 客人的特殊要求 WINE ORDER TAKING PROCEDURE 葡萄酒点单程序 SERVICE OF SOUP 汤的服务程序 SERVICE OF STEAK PROCEDURE 牛排服务程序 TAKING TABLE RESERVATION(PHONE) 电话预定餐桌程序 CLEARING TABLE DURING DINING(BUFFET) 自助餐餐桌清理程序 TAKING GUEST FOOD ORDER(A LA CARTE) 客人零点食品程序 SERVICE OF FACE TOWEL AND TEA 服务毛巾/茶水程序 MENU&WINELIST TRAINING 餐厅菜单及酒单的培训 UNDERSTAND THE LINEN & UTENSILS IN RESTAURANT 对餐厅布草及器皿的认识培训

所有员工 All Staff 所有员工 All Staff 所有员工 All Staff 所有员工 All Staff 所有员工 All Staff 所有员工 All Staff 所有员工 All Staff 所有员工 All Staff 所有员工 All Staff 所有员工 All Staff 所有员工 All Staff 所有员工 All Staff 所有员工

我确认上述所有活动皆于标明的日期完成。该员工已通过测试，成为合格员工。 Certify that all the above activities were completed on the date indicated. The new employee has passed the test and become a qualified employee.

员工(Employee)__________________________________ 日期(Date) _____________________________________ 主管(Supervisor)________________________________

日期(Date) _____________________________________

部门经理(Department Heads) ______________________

日期(Date) _____________________________________

Eden Club Training Subject 培训项目 OE BREAKAGE CONTROL PROCEDURE 操作设备破损控制程序 AFTER CUSTOMER DEPARTURE - RESETTING TABLE PROCEDURE 客人就餐完毕离开后重新摆台程序 ANSWER TELEPHONE PROCEDURE 接听电话程序 CHANGING OF ASHTRAY PROCEDURE 更换烟灰缸程序 STEWARDING STORE REQUISITIONS PROCEDURE 管事部库存领货程序 REPEAT GUEST ORDER PROCEDURE 重复客人点单程序 HANDLING GUEST INQUIRY PROCEDURE 处理客人询问程序 CHILDREN SERVICE PROCEDURE 为儿童服务程序 BOTTLED WINE ORDER & DISTRIBUTION-PRO 瓶装葡萄酒点单和分发程序 DEPARTURE OF GUEST PROCEDURE 客人离开程序 DIGESTIVE (AFTER DINNER) DRINK SERVICE PROCEDURE 餐后饮料/酒水服务程序 GREETING AND SEATING OF GUESTS PROCEDURE

Participant 培训对象 All Staff 所有员工

Name 姓名

Completion Time 完成时间

Departmental Trainer 部门培训师 Emmie 王炜萍

All Staff

Emmie

所有员工 All Staff 所有员工 All Staff 所有员工 All Staff 所有员工 All Staff 所有员工 All Staff 所有员工 All Staff 所有员工 All Staff 所有员工 All Staff 所有员工

王炜萍 Emmie 王炜萍 Emmie 王炜萍 Emmie 王炜萍 Emmie 王炜萍 Emmie 王炜萍 Emmie 王炜萍 Emmie 王炜萍 Emmie 王炜萍

All Staff

Emmie

所有员工 All Staff

王炜萍 Emmie

问候客人并请客人入座程序 HANDLING GUEST COMPLAINTS 处理客人投拆 HANDLING OF CORKED / BAD WINES PROCEDURE 处理有问题/坏的葡萄酒程序 ICE CUBE SERVICE PROCEDURE 冰块服务程序 INTER-BAR TRANSFER PROCEDURE 酒吧转货程序 POLISHING CHINA, GLASS AND FLATWARE PROCEDURE 擦瓷器, 玻璃器皿及餐具的程序 WRITE ORDERS PROCEDURE 点单程序 PRESENTING WINE-LIST 呈现酒单程序 REFILL OF BEVERAGES - PROCEDURE 斟酒水饮料程序 AFTER CUSTOMER DEPARTURE - RESETTING TABLE PROCEDURE 客人就餐完毕离开后重新摆台程序 SERVICE OF BOTTLED/CANNED DRINKS PROCEDURE 瓶装/听装饮料服务程序 SERVICE OF CHAMPAGNE/SPARKLING WINE PROCEDURE 香摈和汽酒服务程序 SERVICE OF ICE WATER PROCEDURE 冰水服务程序 SERVICE OF LIQUEURS-PROCEDURE

所有员工 All Staff 所有员工 All Staff 所有员工 All Staff 所有员工 All Staff 所有员工

王炜萍 Emmie 王炜萍 Emmie 王炜萍 Emmie 王炜萍 Emmie 王炜萍

All Staff

Emmie

所有员工 All Staff 所有员工 All Staff 所有员工 All Staff 所有员工

王炜萍 Emmie 王炜萍 Emmie 王炜萍 Emmie 王炜萍

All Staff

Emmie

所有员工

王炜萍

All Staff

Emmie

所有员工

王炜萍

All Staff

Emmie

所有员工 All Staff 所有员工 All Staff

王炜萍 Emmie 王炜萍 Emmie

餐后甜酒服务程序 SERVICE OF RED WINE PROCEDURE 红葡萄酒服务程序 SERVICE OF WHITE WINE PROCEDURE 白葡萄酒服务程序 SPECIAL GUEST REQUEST 客人的特殊要求 WINE ORDER TAKING PROCEDURE 葡萄酒点单程序 BANQUET BAR SET UP-PROCEDURE 宴会酒吧摆台程序 UNDERSTAND THE LINES &UTENSILS IN BAR 酒吧杯具及布草的认识培训 WINELIST & SHACK LIST TRAINING 酒吧酒单的培训

所有员工 All Staff 所有员工 All Staff 所有员工 All Staff 所有员工 All Staff 所有员工 All Staff 所有员工 All Staff 所有员工 All Staff 所有员工

我确认上述所有活动皆于标明的日期完成。该员工已通过测试，成为合格员工。 Certify that all the above activities were completed on the date indicated. The new employee has passed the test and become a qualified employee. 员工(Employee)__________________________________ 日期(Date) _____________________________________ 主管(Supervisor)________________________________

日期(Date) _____________________________________

部门经理(Department Heads) ______________________

日期(Date) _____________________________________

王炜萍 Emmie 王炜萍 Emmie 王炜萍 Emmie 王炜萍 Emmie 王炜萍 Emmie 王炜萍 Emmie 王炜萍 Emmie 王炜萍