Kathy Frisbee 15 Del Pizzoli Lake Elsinore CA 92532 Phone: 951-245-2541 Email:
[email protected] Objective: To obtain a customer interfacing position with a company that places customers first Qualification Summary: •
Recognized for being reliable, trustworthy, team player with excellent interpersonal skills
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Outstanding customer service with close attention to detail
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Strong problem solving capabilities
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Excellent 10-Key skills and training on multiple business programs
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Agility in working in a fast paced environment
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Enjoy helping customers
Professional Experience: Nov 2006—April 2009 Millipore Corporation (Formerly Chemicon /Seralogicals) Project Manager I • • • • • •
Enter and process customer telephone, fax, web custom order requests for multiple divisions Represent the customer voice within the organization Cross sell products and services to customers offering convenience and time savings Provide support for Sales colleagues with key updates and sales referrals Key person in managing orders for Bulk and Custom antibody sales for two separate business units. Expedite the order completion process to meet customer scheduled dates though daily communication with Marketing, Technical Support, R&D Manufacturing, Sourcing.
July 2002—Nov 2006 OEM Sales Coordinator • • • • •
Interacted directly with customers both on the phone and email maintaining good relationships Processed custom orders across the organization which required flexibility and creative problem solving Submitted job requests and purchase order requests to Planning and Purchasing Filed orders and purchase requests Selected by Management to offer additionally support Purchasing Group to manage phone and fax orders to vendors due to expertise and can do attitude
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Kathy Frisbee 15 Del Pizzoli Lake Elsinore CA 92532 Phone: 951-245-2541 Email:
[email protected] July 2002—Nov 2006 OEM Sales Coordinator (continued) • Volunteered to and successfully took on creation of new role to organize and place internal office supply orders across the company Earlier Experience: Held a variety of increasingly responsible clerical and administrative positions such as General Office Clerk, Human Resources Receptionist and Bank Teller. Education: High School Diploma, Keiser High School, Keiser Arkansas Company Sponsored Trainings Microsoft Outlook Lotus Notes Excel (Beginner Level Training) Microsoft Word Accolade/Nic Tool A product management software package SAP Software tool to manage financial, asset, and cost accounting Fourthshift Software used for batch setups, report parameters, record updates, and inquiry functions Associations & Awards: Pauma Golfing 2nd Place Individual Winners Circle References: Available upon request
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