2009 Resume

James H Hutton

T 4106 N Post Spokane, WA 99205 i [email protected] t Cell Phone (509) 990-1070 l Objective: To become a productive member of a highly motivated, customer-oriented organization, e to which I can apply the diverse set of skills, I have acquired through experience and education. :

Qualifications Excellent customer service and negotiation skills, skilled in computer systems and use, ability to ( multi-task and work in a fast paced environment, proficient with CCC pathways estimating software, and have beenPtrained and used xactimate property estimating software.

D Licenses F Washington State Independent Adjusters License M A Education K Eastern WashingtonEUniversity, Bachelor of Arts Degree Business Administration, Management Information Systems R Certifications: ASE Certified Auto Body. Estimator ASE Certified Mechanical and Electrical components E Safeco Training Programs Auto Damage appraisalP field traning Vale National, Dwelling Damage Estimating Software Spectrum S Online Univesity Course Completions: ) Business Ethics, Managerial Business Ethics Essentials of Management, Succeeding as a New Manager Call Center: Inbound Customer service P Excellence in Service, Fundaments for Employees r Managing a Productive Workforce Essentials of Management,

e v Physical Damage Appraiser/Sales Manager, American Way Auto Body i of automobiles to assess damages and complete accurate estimates Apply specialized knowledge of repairs, point of contract e for selling shop services to the general public, and to manage staff and vehicle through the repair process. w Quality Assurance Representative, Safeco Insurance :

Experience

Maintain quality relationships with preferred auto body repair facilities, while insuring that shops maintain quality standards per contract with Safeco, territory coverage of Eastern Washington, Northern Idaho, and Eastern and Central Oregon.

T h i s

Physical Damage Appraiser, Auto & Property, Safeco Insurance Apply specialized knowledge of Automobiles and Residential property to assess damaged and complete accurate estimate of damages, negotiate repairs with repair facilities and contractors, while maintaining highest customer service standards.

Motorcycle, ATV, Snowmobile Adjuster, Safeco Insurance Utilize specialized knowledge of Motorcycles and off-road recreational vehicles to negotiate repair costs with varying repair facilities, insuring adherence to local & state regulations. Negotiate settlements with customers on value of all total loss vehicles, while maintaining the highest customer service levels.

Total Loss Adjuster, Safeco Insurance Company Negotiate vehicle total loss claims, to include receiving evaluating and processing vehicle information, verifying vehicle information with Safeco customers to ultimately settle claim with Safeco customers.

Customer Service Representative, Safeco Insurance Answer incoming telephone calls from clients, borrowers, and insurance agents regarding coverage provisions, status and requirements. Research account history files and input data to update customer insurance information. Process claims as initial contact forwarding to claims handler.

Medical Courier, Tie Mex Couriers Responsible for pickup and delivery of medical documentation and specimens, within constrained time periods, sub contracted position-requiring self-management of time and delivery routes.

Technical Support Analyst, Software Spectrum Inc. Provide first level problem resolution for all incoming service calls. Perform all phases of troubleshooting including interpretation, analysis, research and resolution of technical problems for the Macintosh operating system, supporting Microsoft’s Macintosh programs.

Computer Lab Technician, Eastern Washington University Riverpoint Computer Lab Provide computer hardware and software support to University Students. Maintain computer network functionality on Y2k systems.

Account Service Representative, Software Spectrum Inc. Responsible for maintaining customer relations through timely and efficient maintenance of customer accounts. Duties included, knowledge of major software manufacturers, software titles and licensing requirements.

Item Processing Clerk, Washington Trust Bank Responsible for the timely and accurate input of customer transactions, through heavy use of data input.

Case Manager/Mental Health Worker, Central Washington Comprehensive Mental Health Development and implementation of treatment plans for chronically mentally ill patients, supervise daily activities of inpatient residents, insuring accurate daily logs were maintained for

each client.

Building Maintenance Technician, Central Washington Comprehensive Mental Health Maintain all aspects of corporate facilities, to include new construction, grounds maintenance, and building security.

Owner/Operator, All Points Auto Repair Daily operation of General-purpose auto repair facility, to include bookkeeping and automotive repair.

Delivery/Mechanical Repair, A-Z Rental Delivery of rental equipment, as well as maintaining rental equipment.

Mechanic, Ryder Truck Rental Maintenance and repair of light, heavy and over the road tractor trailers. Lead mechanic for mobile service unit, insuring all fleet vehicles in service area were up to date with scheduled service.

Assistant Manager, Sunrunner Marine Assist in research, design and production of new boat designs, lead for crew of 7, to include manufacture of new boat and installation of equipment.

Heavy Equipment Mechanic, United States Air Force Maintain and repair of base construction, refueling, fire suppression and general-purpose fleet, insuring fleet in-service percentage of 95%.