Framework_master_deployment_strategy
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DEPLOYMENT STRATEGY
Table of contents
Step Step Step Step Step Step Step
1: 2: 3: 4: 5: 6: 7:
Plan business direction and systems Engage clients Provide client services Deliver training Conduct assessment Record participation, progress and results Review and improve quality processes
3 4 6 7 8 9 10
The Deployment Strategy is about establishing the quality system, therefore it is important in the planning and approach phase. It sets out the key actions, when they should be done, who has responsibility and documents that assist the action. It is a mapping exercise to ensure that all the AQTF quality criteria have been addressed. The quality system has been designed to ensure that all information in the Deployment Strategy is included in the suite of procedures and forms. Once the quality system is operational the Deployment Strategy is useful as a reference point for Quality meetings and Review.
©ChalkPort 2007 The RTO Quality Framework™ may be adapted to suit the requirements of the organisation. It may not be shared with other organisations. Disclaimer ChalkPort does not give any warranty nor accept any liability in relation to the contents. If any law prohibits the exclusion of such liability, ChalkPort limits its liability to the extent permitted by law.
RTO Quality Framework™: Deployment Strategy Ver 2. Page 2 of 10
STEP 1: PLAN BUSINESS DIRECTION AND SYSTEMS Establishment and deployment of management systems: EL
3.1
Quality criteria Business direction is clearly articulated Management systems are focused on providing quality services
WHAT: Key action Conduct strategic planning session
WHEN: Schedule November/December
WHO: Key person RTO Manager
WITH: Key documents RTO Strategic plan
1.
After reviews
Quality group
Electronic or folder system
Beginning of financial year
RTO Manager
Conditions of Registration risk checklist
2.
3.1
3.1 3.1
3.2 3.2
Create/amend management systems for each step of the Business process Check compliance with all Conditions of Registration
Management systems are documented appropriately for size and scope of operations Management systems are consistently implemented across operations Management systems are monitored systematically
Create/amend operational procedures for each management system
Beginning of financial year/after quality review
Contents of each management system
Ensure staff are aware of operational procedures for each management system
Staff induction
Staff coordinator
Staff induction procedures Change management plan
Check for non-compliances with operational procedures and ensure these are rectified
As per monitoring and review schedule
RTO Manager
Monitoring checklists Performance review
An agreement about T&A services is in place with each partner organisation Partner organisation’s T&A services are monitored and improved
Negotiate partnership agreements
Prior to delivery of services
RTO Manager
RTO Partnership agreement
Check for non-conformances with partnership agreement and ensure these are rectified
Every six months/after quality review reveals an issue
RTO Manager
Monitoring checklist: partnerships
WITH: Key documents
For each qualification/unit/course on Scope of Registration: EL 1.2 1.2 1.2 1.2
1.2
Quality criteria Industry/enterprise is consulted during development of Training and Assessment Strategy (TAS) Learner profile is clearly articulated as part of TAS Human and physical resources are specified in TAS TAS is clearly articulated and meets Training Package requirements
WHAT: Key action Consult with industry/enterprise during development and include feedback in TAS
WHEN: Schedule Once decision made to add to scope
WHO: Key person Lead trainer Lead assessor
Consider learner profile during development and include in TAS Consider human and physical resources during development and include in TAS Develop Training and Assessment Strategy (TAS)
During development of TAS During development of TAS After consultation
Lead Lead Lead Lead Lead Lead
TAS is monitored and improved
1.
Include in monitoring schedules
Monitoring T&A systems
RTO Manager
2. 3.
Schedule Training program review Make improvements to T&A strategy after Training Program review and quality meeting Inform staff of changes
Annually
4.
Noticeboard/meetings
RTO Quality Framework™: Deployment Strategy Ver 2. Page 3 of 10
Training and Assessment Strategy (TAS)
trainer assessor trainer assessor trainer assessor Checklist: Monitoring training system Checklist: Monitoring assessment system Training program review
RTO Quality Framework™: Deployment Strategy Ver 2. Page 4 of 10
STEP 2. ENGAGE CLIENTS EL 2.2
Quality criteria Accurate information on services is provided to clients
2.2
Clear and sufficient information is provided to clients prior to enrolment/contract
WHAT: Key action Include these in the Client Information: • Course outcomes and pathways • Eligibility • Any pre-requisites • Training and assessment arrangements • Fees, charges and refunds • Client support services • Complaints and appeals • Disciplinary procedures • Credit transfer/RPL • Issuing of certification 1. Create/review Client Information 2. 3.
WHEN: Schedule During development of the booklet
WHO: Key person RTO administration
WITH: Key documents Enrolment form Credit transfer form Course Information
Once T&A strategy has been created
RTO administration
Course information NRT logo specifications Personal details release Refund request
Trainers Assessors
Workplace learning consultation
Create other marketing material Put same information on website, if there is one
2.2
Improvements made in client information
Review and make revisions to client information materials
As part of review of Client engagement system Prior to training delivery
2.3
Workplace personnel are consulted in development of workplace training and assessment processes
Arrange meeting with key workplace person and discuss items outlined in the Workplace Learning Consultation record
2.3
Workplace personnel are aware of their training and assessment roles and responsibilities
Speak with key workplace personnel about their roles and responsibilities
Prior to training delivery
Trainers Assessors
2.3
Workplace personnel support for each learner is monitored
During workplace visit
Trainer
2.3
Learner progress is monitored
Make contact with workplace personnel to check that learner is receiving support previously agreed with workplace personnel and document contact Communicate regularly with learner, document contact and renegotiate Training Plan if appropriate
During enrolment
Trainer
2.3
Workplace personnel are consulted as part of the review of training and assessment
Gather feedback using Workplace personnel feedback survey
During, and after, delivery of training and/or assessment
Trainers Assessors
RTO Quality Framework™: Deployment Strategy Ver 2. Page 5 of 10
Workplace personnel feedback survey
STEP 3. PROVIDE CLIENT SERVICES EL 2.4
Quality criteria Support services are consistent with TAS
WHAT: Key action Scan T&A strategies to ensure required support services are in place and available to learners
WHEN: Schedule Prior to launch of qualification
WHO: Key person Lead trainer
WITH: Key documents
2.4
Learner needs are systematically assessed
Profile each learner at enrolment time and develop customised strategies, if required. Especially consider if these are appropriate:
Prior to delivery of training
Trainer
Culturally inclusive information Credit transfer application Disability Infosheet Inclusive good practice series Indigenous learners information LLN Indicator AQF Diploma LLN Indicator AQF ll & lll LLN Indicator AQF lV LLN Trainer guidelines Reasonable adjustment Infosheet
1. 2. 3. 4.
Credit transfer RPL Reasonable adjustment LL&N diagnostic assessment
2.4
Learners have access to relevant learning support services
Provide learner with information on specific learning support as appropriate
Prior to training delivery
Trainer
2.4
Training, assessment and support services are monitored
Include in monitoring and review schedules
As per monitoring and review schedule
RTO Manager
2.4
Improvements made in training, assessment and support services Learners are informed about how to access their records
Make improvements in light of review
After review
RTO Manager
Inform learner of process for accessing records
Prior to training delivery
Trainer
2.6
Complaints and appeals are managed effectively
Create/amend complaints and appeals procedures
After review
RTO Manager
2.6
Complaints and appeals are resolved satisfactorily
Resolve complaints and appeals within a realistic and fair timeline
Timing as included in Complaints procedures
RTO Manager
2.6
Complaints and appeals are monitored
Document details and outcomes of complaints and appeals
Monitoring of Client services system
RTO Manager
2.6
Improvements made on basis of complaints and appeals
1.
Make improvements to practices in light of complaints and appeals
After review
RTO Manager
2.
Inform staff of changes
Noticeboard/meetings
RTO administration
2.5
RTO Quality Framework™: Deployment Strategy Ver 2. Page 6 of 10
Complaints register
STEP 4. DELIVER TRAINING EL 1.3
Quality criteria Resources specified in TAS are used by staff
WHAT: Key action Check resources are listed on Trainer’s session plan
WHEN: Schedule Monitoring of Training system
WHO: Key person RTO Manager
1.3
Resources specified in TAS are used by learners
Check resources during scheduled Trainer Observations
Once a year
RTO Manager
1.3
Improvements made in staff, facilities, equipment and training and assessment materials
1.
Make improvements in staff, facilities, equipment and training/assessment materials in light of review
After review
RTO Manager
2.
Inform staff of changes
Noticeboard/meetings
RTO administration
WITH: Key documents Session plan
Improvements register
1.4
Trainer competence is established and verified
Check competencies and keep certified copies of credentials on file
On recruitment
RTO Manager
Position description: Trainer Vocational competence list
1.4
Trainer supervision arrangements are effective
1.
Prepare session plan together
Before training delivery
Qualified trainer
Trainer/assessor observation report
2.
Debrief associate trainer and document outcomes
After training delivery
Qualified trainer
As per monitoring and review schedule
Lead trainer
1.4
Trainers continuously develop their competencies
3.
Conduct Trainer Observations
1.
Attend PD opportunities relevant to vocational area and also training industry
2.
Review professional development that has happened through the year and plan PD for following year
Throughout year As part of performance review
RTO Quality Framework™: Deployment Strategy Ver 2. Page 7 of 10
RTO Manager
Professional development record
STEP 5. CONDUCT ASSESSMENT EL 1.4
Quality criteria Assessor competence is established and verified
WHAT: Key action Check competencies and keep certified copies of credentials on file
WHEN: Schedule On recruitment
WHO: Key person RTO Manager
WITH: Key documents Position description: Assessor Vocational competence list
1.4
Assessors continuously develop their competencies
1.
Attend PD opportunities relevant to vocational area
As part of performance review
RTO Manager
2.
Review professional development that has happened through the year and plan PD for following year
Professional development record Assessor guidelines Trainer/assessor observation report
1.5
Assessment meets Training Package requirements
Check compliance with Training Package
As part of assessment validation
Lead assessor for the qualification
Performance criteria exemplar
1.5
Assessment is consistent with TAS
Check compliance with T&A strategy (TAS)
Lead assessor for the qualification
Monitoring checklist: Assessment system
1.5
Assessment is valid, reliable, flexible and fair
Validate assessment tools to ensure they are valid, reliable, flexible and fair
Monitoring of Assessment system and during Assessor observation As part of assessment validation
Lead assessor for the qualification
Assessment validation report RPL application
1.5
Judgement is made on basis of sufficient, valid, authentic and current evidence
Monitor assessment practices to ensure that judgement is made on basis of sufficient authentic and current evidence
As part of moderation
Lead assessor for the qualification
1.5
Assessment is to workplace performance standard
Prior to deployment of assessment items
Lead assessor for the qualification
Marking guides Exemplars
1.5
Judgements against same competency standard are consistent
Prepare and use marking guides and assessment exemplars to show appropriate standards Conduct moderation sessions with assessors
Minimum of once a year per qual/course and when there is an issue
Lead assessor for the qualification
Assessment moderation report
1.5
Improvements made in assessment systems, processes, tools and practices
1.
Make improvements in assessment systems, processes, tools and practices in light of review
After review
RTO Manager
Improvements register
2.
Inform staff of changes
Noticeboard/ meetings
RTO administration
RTO Quality Framework™: Deployment Strategy Ver 2. Page 8 of 10
STEP 6. RECORD PARTICIPATION, PROGRESS AND RESULTS EL 3.3
Quality criteria Records management system is in place
WHAT: Key action Design a transparent records management system that suits size and scope and covers: • Access to records • Version control • Backups • Retention • Archive and retrieval
WHEN: Schedule Prior to commencement of operation
WHO: Key person Quality group
3.3
AQTF compliance records are maintained
Identify AQTF compliance records and document storage and retention procedures
Prior to commencement of delivery
RTO Administration
3.3
Staff meet their responsibilities for records management
Include records management responsibilities as an item in performance review
Part of performance review
RTO Manager
3.3
Records management system is monitored
1.
Schedule monitoring of Records system Conduct spot checks
Once a year As required
RTO Manager
2.
3.3
Improvements made in records management system
Make improvements in records management system in light of monitoring and review
After monitoring and when there is significant issue
RTO Manager
Improvements register
2.5
Participation data is systematically collected, recorded and stored
1.
Enrol each learner and create learner record Enter anecdotal notes in learner records Record attendance
Upon enrolment
RTO administration
Training record
Ongoing Ongoing
Trainers Trainers
Immediately after assessment
Assessors
2.
Enter assessment results in learner records Issue parchments
3.
Record in Certifications register
Within 21 days
RTO Administration
Schedule monitoring of Records system Conduct spot checks
Once a year As required
RTO Administration
After monitoring and when there is significant issue
RTO Administration
2. 3. 2.5
Progress data is systematically collected, recorded and stored
1.
2.5
Records management practices are monitored
1. 2.
2.5
Improvements made in records management practices
Make improvements in records management practices in light of monitoring and review
RTO Quality Framework™: Deployment Strategy Ver 2. Page 9 of 10
WITH: Key documents Records system
Qualifications/Statements Certifications register
Improvements register
STEP 7. REVIEW AND IMPROVE QUALITY PROCESSES EL
Quality criteria
WHAT: Key action
WHEN: Schedule
WHO: Key person
WITH: Key documents/forms
3.1
There is a systematic approach to the establishment of the quality system and the management of operations [A]
1. 2.
Use ‘Getting Ready Guide’ Establish Quality group
Prior to commencement of operation or initially
Quality group
Quality Approach document Electronic or folder system
3.
Establish electronic/folder system Establish 7 management systems
There is a systematic approach to the implementation and monitoring of the quality system and the management of operations [D]
1.
Ensure staff understand quality system and their roles and responsibilities
Staff induction
Quality group
2.
Create schedule of monitoring and review
Annual schedule for monitoring and review
Deployment Strategy document Annual schedule Monitoring checklists Risk management instrument
There is a systematic approach to the review of the quality system and the management of operations [R]
1.
Analyse results of reviews to determine any trends
After review of each system
Quality group
Quality meeting review Self Assessment Instrument
2.
Conduct Self Assessment
There are improvements made to the quality system and the management of operations in light of monitoring and review [I]
1.
Make improvements to approach and deployment in light of reviews and Self Assessment
After first six months and then annually After results have been discussed at Quality group meeting
Quality group
Improvements register
2.
Inform staff of changes
Noticeboard/meetings
1.1
Data is collected, analysed systematically and results used to improve training and assessment
Collect data from these sources and discuss results at quality review: • competency completion rate • assessment validation • moderation meetings • Training program reviews
Prior to quality review scheduled for Training and Assessment systems
RTO administration
Competency completion data Satisfaction surveys Performance Summary
2.1
Data is collected, analysed systematically and results used to improve client services
Collect data from these sources and discuss results at quality review: • employers • learners • workplace personnel
Prior to quality review scheduled for Client services system
RTO administration
Satisfaction surveys Performance Summary
4.
•
staff
RTO Quality Framework™: Deployment Strategy Ver 2. Page 10 of 10
Table of contents
Step Step Step Step Step Step Step
1: 2: 3: 4: 5: 6: 7:
Plan business direction and systems Engage clients Provide client services Deliver training Conduct assessment Record participation, progress and results Review and improve quality processes
3 4 6 7 8 9 10
The Deployment Strategy is about establishing the quality system, therefore it is important in the planning and approach phase. It sets out the key actions, when they should be done, who has responsibility and documents that assist the action. It is a mapping exercise to ensure that all the AQTF quality criteria have been addressed. The quality system has been designed to ensure that all information in the Deployment Strategy is included in the suite of procedures and forms. Once the quality system is operational the Deployment Strategy is useful as a reference point for Quality meetings and Review.
©ChalkPort 2007 The RTO Quality Framework™ may be adapted to suit the requirements of the organisation. It may not be shared with other organisations. Disclaimer ChalkPort does not give any warranty nor accept any liability in relation to the contents. If any law prohibits the exclusion of such liability, ChalkPort limits its liability to the extent permitted by law.
RTO Quality Framework™: Deployment Strategy Ver 2. Page 2 of 10
STEP 1: PLAN BUSINESS DIRECTION AND SYSTEMS Establishment and deployment of management systems: EL
3.1
Quality criteria Business direction is clearly articulated Management systems are focused on providing quality services
WHAT: Key action Conduct strategic planning session
WHEN: Schedule November/December
WHO: Key person RTO Manager
WITH: Key documents RTO Strategic plan
1.
After reviews
Quality group
Electronic or folder system
Beginning of financial year
RTO Manager
Conditions of Registration risk checklist
2.
3.1
3.1 3.1
3.2 3.2
Create/amend management systems for each step of the Business process Check compliance with all Conditions of Registration
Management systems are documented appropriately for size and scope of operations Management systems are consistently implemented across operations Management systems are monitored systematically
Create/amend operational procedures for each management system
Beginning of financial year/after quality review
Contents of each management system
Ensure staff are aware of operational procedures for each management system
Staff induction
Staff coordinator
Staff induction procedures Change management plan
Check for non-compliances with operational procedures and ensure these are rectified
As per monitoring and review schedule
RTO Manager
Monitoring checklists Performance review
An agreement about T&A services is in place with each partner organisation Partner organisation’s T&A services are monitored and improved
Negotiate partnership agreements
Prior to delivery of services
RTO Manager
RTO Partnership agreement
Check for non-conformances with partnership agreement and ensure these are rectified
Every six months/after quality review reveals an issue
RTO Manager
Monitoring checklist: partnerships
WITH: Key documents
For each qualification/unit/course on Scope of Registration: EL 1.2 1.2 1.2 1.2
1.2
Quality criteria Industry/enterprise is consulted during development of Training and Assessment Strategy (TAS) Learner profile is clearly articulated as part of TAS Human and physical resources are specified in TAS TAS is clearly articulated and meets Training Package requirements
WHAT: Key action Consult with industry/enterprise during development and include feedback in TAS
WHEN: Schedule Once decision made to add to scope
WHO: Key person Lead trainer Lead assessor
Consider learner profile during development and include in TAS Consider human and physical resources during development and include in TAS Develop Training and Assessment Strategy (TAS)
During development of TAS During development of TAS After consultation
Lead Lead Lead Lead Lead Lead
TAS is monitored and improved
1.
Include in monitoring schedules
Monitoring T&A systems
RTO Manager
2. 3.
Schedule Training program review Make improvements to T&A strategy after Training Program review and quality meeting Inform staff of changes
Annually
4.
Noticeboard/meetings
RTO Quality Framework™: Deployment Strategy Ver 2. Page 3 of 10
Training and Assessment Strategy (TAS)
trainer assessor trainer assessor trainer assessor Checklist: Monitoring training system Checklist: Monitoring assessment system Training program review
RTO Quality Framework™: Deployment Strategy Ver 2. Page 4 of 10
STEP 2. ENGAGE CLIENTS EL 2.2
Quality criteria Accurate information on services is provided to clients
2.2
Clear and sufficient information is provided to clients prior to enrolment/contract
WHAT: Key action Include these in the Client Information: • Course outcomes and pathways • Eligibility • Any pre-requisites • Training and assessment arrangements • Fees, charges and refunds • Client support services • Complaints and appeals • Disciplinary procedures • Credit transfer/RPL • Issuing of certification 1. Create/review Client Information 2. 3.
WHEN: Schedule During development of the booklet
WHO: Key person RTO administration
WITH: Key documents Enrolment form Credit transfer form Course Information
Once T&A strategy has been created
RTO administration
Course information NRT logo specifications Personal details release Refund request
Trainers Assessors
Workplace learning consultation
Create other marketing material Put same information on website, if there is one
2.2
Improvements made in client information
Review and make revisions to client information materials
As part of review of Client engagement system Prior to training delivery
2.3
Workplace personnel are consulted in development of workplace training and assessment processes
Arrange meeting with key workplace person and discuss items outlined in the Workplace Learning Consultation record
2.3
Workplace personnel are aware of their training and assessment roles and responsibilities
Speak with key workplace personnel about their roles and responsibilities
Prior to training delivery
Trainers Assessors
2.3
Workplace personnel support for each learner is monitored
During workplace visit
Trainer
2.3
Learner progress is monitored
Make contact with workplace personnel to check that learner is receiving support previously agreed with workplace personnel and document contact Communicate regularly with learner, document contact and renegotiate Training Plan if appropriate
During enrolment
Trainer
2.3
Workplace personnel are consulted as part of the review of training and assessment
Gather feedback using Workplace personnel feedback survey
During, and after, delivery of training and/or assessment
Trainers Assessors
RTO Quality Framework™: Deployment Strategy Ver 2. Page 5 of 10
Workplace personnel feedback survey
STEP 3. PROVIDE CLIENT SERVICES EL 2.4
Quality criteria Support services are consistent with TAS
WHAT: Key action Scan T&A strategies to ensure required support services are in place and available to learners
WHEN: Schedule Prior to launch of qualification
WHO: Key person Lead trainer
WITH: Key documents
2.4
Learner needs are systematically assessed
Profile each learner at enrolment time and develop customised strategies, if required. Especially consider if these are appropriate:
Prior to delivery of training
Trainer
Culturally inclusive information Credit transfer application Disability Infosheet Inclusive good practice series Indigenous learners information LLN Indicator AQF Diploma LLN Indicator AQF ll & lll LLN Indicator AQF lV LLN Trainer guidelines Reasonable adjustment Infosheet
1. 2. 3. 4.
Credit transfer RPL Reasonable adjustment LL&N diagnostic assessment
2.4
Learners have access to relevant learning support services
Provide learner with information on specific learning support as appropriate
Prior to training delivery
Trainer
2.4
Training, assessment and support services are monitored
Include in monitoring and review schedules
As per monitoring and review schedule
RTO Manager
2.4
Improvements made in training, assessment and support services Learners are informed about how to access their records
Make improvements in light of review
After review
RTO Manager
Inform learner of process for accessing records
Prior to training delivery
Trainer
2.6
Complaints and appeals are managed effectively
Create/amend complaints and appeals procedures
After review
RTO Manager
2.6
Complaints and appeals are resolved satisfactorily
Resolve complaints and appeals within a realistic and fair timeline
Timing as included in Complaints procedures
RTO Manager
2.6
Complaints and appeals are monitored
Document details and outcomes of complaints and appeals
Monitoring of Client services system
RTO Manager
2.6
Improvements made on basis of complaints and appeals
1.
Make improvements to practices in light of complaints and appeals
After review
RTO Manager
2.
Inform staff of changes
Noticeboard/meetings
RTO administration
2.5
RTO Quality Framework™: Deployment Strategy Ver 2. Page 6 of 10
Complaints register
STEP 4. DELIVER TRAINING EL 1.3
Quality criteria Resources specified in TAS are used by staff
WHAT: Key action Check resources are listed on Trainer’s session plan
WHEN: Schedule Monitoring of Training system
WHO: Key person RTO Manager
1.3
Resources specified in TAS are used by learners
Check resources during scheduled Trainer Observations
Once a year
RTO Manager
1.3
Improvements made in staff, facilities, equipment and training and assessment materials
1.
Make improvements in staff, facilities, equipment and training/assessment materials in light of review
After review
RTO Manager
2.
Inform staff of changes
Noticeboard/meetings
RTO administration
WITH: Key documents Session plan
Improvements register
1.4
Trainer competence is established and verified
Check competencies and keep certified copies of credentials on file
On recruitment
RTO Manager
Position description: Trainer Vocational competence list
1.4
Trainer supervision arrangements are effective
1.
Prepare session plan together
Before training delivery
Qualified trainer
Trainer/assessor observation report
2.
Debrief associate trainer and document outcomes
After training delivery
Qualified trainer
As per monitoring and review schedule
Lead trainer
1.4
Trainers continuously develop their competencies
3.
Conduct Trainer Observations
1.
Attend PD opportunities relevant to vocational area and also training industry
2.
Review professional development that has happened through the year and plan PD for following year
Throughout year As part of performance review
RTO Quality Framework™: Deployment Strategy Ver 2. Page 7 of 10
RTO Manager
Professional development record
STEP 5. CONDUCT ASSESSMENT EL 1.4
Quality criteria Assessor competence is established and verified
WHAT: Key action Check competencies and keep certified copies of credentials on file
WHEN: Schedule On recruitment
WHO: Key person RTO Manager
WITH: Key documents Position description: Assessor Vocational competence list
1.4
Assessors continuously develop their competencies
1.
Attend PD opportunities relevant to vocational area
As part of performance review
RTO Manager
2.
Review professional development that has happened through the year and plan PD for following year
Professional development record Assessor guidelines Trainer/assessor observation report
1.5
Assessment meets Training Package requirements
Check compliance with Training Package
As part of assessment validation
Lead assessor for the qualification
Performance criteria exemplar
1.5
Assessment is consistent with TAS
Check compliance with T&A strategy (TAS)
Lead assessor for the qualification
Monitoring checklist: Assessment system
1.5
Assessment is valid, reliable, flexible and fair
Validate assessment tools to ensure they are valid, reliable, flexible and fair
Monitoring of Assessment system and during Assessor observation As part of assessment validation
Lead assessor for the qualification
Assessment validation report RPL application
1.5
Judgement is made on basis of sufficient, valid, authentic and current evidence
Monitor assessment practices to ensure that judgement is made on basis of sufficient authentic and current evidence
As part of moderation
Lead assessor for the qualification
1.5
Assessment is to workplace performance standard
Prior to deployment of assessment items
Lead assessor for the qualification
Marking guides Exemplars
1.5
Judgements against same competency standard are consistent
Prepare and use marking guides and assessment exemplars to show appropriate standards Conduct moderation sessions with assessors
Minimum of once a year per qual/course and when there is an issue
Lead assessor for the qualification
Assessment moderation report
1.5
Improvements made in assessment systems, processes, tools and practices
1.
Make improvements in assessment systems, processes, tools and practices in light of review
After review
RTO Manager
Improvements register
2.
Inform staff of changes
Noticeboard/ meetings
RTO administration
RTO Quality Framework™: Deployment Strategy Ver 2. Page 8 of 10
STEP 6. RECORD PARTICIPATION, PROGRESS AND RESULTS EL 3.3
Quality criteria Records management system is in place
WHAT: Key action Design a transparent records management system that suits size and scope and covers: • Access to records • Version control • Backups • Retention • Archive and retrieval
WHEN: Schedule Prior to commencement of operation
WHO: Key person Quality group
3.3
AQTF compliance records are maintained
Identify AQTF compliance records and document storage and retention procedures
Prior to commencement of delivery
RTO Administration
3.3
Staff meet their responsibilities for records management
Include records management responsibilities as an item in performance review
Part of performance review
RTO Manager
3.3
Records management system is monitored
1.
Schedule monitoring of Records system Conduct spot checks
Once a year As required
RTO Manager
2.
3.3
Improvements made in records management system
Make improvements in records management system in light of monitoring and review
After monitoring and when there is significant issue
RTO Manager
Improvements register
2.5
Participation data is systematically collected, recorded and stored
1.
Enrol each learner and create learner record Enter anecdotal notes in learner records Record attendance
Upon enrolment
RTO administration
Training record
Ongoing Ongoing
Trainers Trainers
Immediately after assessment
Assessors
2.
Enter assessment results in learner records Issue parchments
3.
Record in Certifications register
Within 21 days
RTO Administration
Schedule monitoring of Records system Conduct spot checks
Once a year As required
RTO Administration
After monitoring and when there is significant issue
RTO Administration
2. 3. 2.5
Progress data is systematically collected, recorded and stored
1.
2.5
Records management practices are monitored
1. 2.
2.5
Improvements made in records management practices
Make improvements in records management practices in light of monitoring and review
RTO Quality Framework™: Deployment Strategy Ver 2. Page 9 of 10
WITH: Key documents Records system
Qualifications/Statements Certifications register
Improvements register
STEP 7. REVIEW AND IMPROVE QUALITY PROCESSES EL
Quality criteria
WHAT: Key action
WHEN: Schedule
WHO: Key person
WITH: Key documents/forms
3.1
There is a systematic approach to the establishment of the quality system and the management of operations [A]
1. 2.
Use ‘Getting Ready Guide’ Establish Quality group
Prior to commencement of operation or initially
Quality group
Quality Approach document Electronic or folder system
3.
Establish electronic/folder system Establish 7 management systems
There is a systematic approach to the implementation and monitoring of the quality system and the management of operations [D]
1.
Ensure staff understand quality system and their roles and responsibilities
Staff induction
Quality group
2.
Create schedule of monitoring and review
Annual schedule for monitoring and review
Deployment Strategy document Annual schedule Monitoring checklists Risk management instrument
There is a systematic approach to the review of the quality system and the management of operations [R]
1.
Analyse results of reviews to determine any trends
After review of each system
Quality group
Quality meeting review Self Assessment Instrument
2.
Conduct Self Assessment
There are improvements made to the quality system and the management of operations in light of monitoring and review [I]
1.
Make improvements to approach and deployment in light of reviews and Self Assessment
After first six months and then annually After results have been discussed at Quality group meeting
Quality group
Improvements register
2.
Inform staff of changes
Noticeboard/meetings
1.1
Data is collected, analysed systematically and results used to improve training and assessment
Collect data from these sources and discuss results at quality review: • competency completion rate • assessment validation • moderation meetings • Training program reviews
Prior to quality review scheduled for Training and Assessment systems
RTO administration
Competency completion data Satisfaction surveys Performance Summary
2.1
Data is collected, analysed systematically and results used to improve client services
Collect data from these sources and discuss results at quality review: • employers • learners • workplace personnel
Prior to quality review scheduled for Client services system
RTO administration
Satisfaction surveys Performance Summary
4.
•
staff
RTO Quality Framework™: Deployment Strategy Ver 2. Page 10 of 10
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