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CENTRAL PHILIPPINE UNIVERSITY – REGISTRAR’S OFFICE Lopez Jaena St., Jaro Iloilo City

A Practicum Report Presented to The Faculty of College of Business and Accountancy Central Philippine University Jaro, Iloilo City

In partial Fulfilment of the Requirements In B. Prac 100 (Business Practicum)

By Colleen Kate C. Intrepido Bachelor of Science in Business Administration Major in Marketing Management

To Nelia G. Bonete Adviser

March 2018

2

NARRATIVE REPORT

A.

Introduction The College of Business and Accountancy offers practicum subjects for every

graduating student as part of the curriculum. In line with this, placement day are being scheduled and trainees or the students must complete the required 500 hours duty of practicum in their respective company or departments with another 100 hours for feedback sessions and orientations.

This practicum helps them to be aware of the

different situations that are happening in the workplace while enabling them to learn how to deal with certain situations on their own so that when they enter the world of job placement, they would be mindful of what to do in the actual scenario. It would also be a great opportunity for students to apply the lessons they learned inside the classroom whilst developing self-confidence and professional personality. A practicum is a graduate level course, often in a specialized field of study, that is designed to give students supervised practical application of a previously or concurrently studied theory.

It offers practical general training that is work related and relates

experiences to the student‚ general and technical course of study. Practicum programs offer a unique opportunity for students to apply classroom theory to actual work situations, to expand their knowledge, and develop their skills. Practicum is an exciting opportunity to learn the "real world" experience in the field. Although it is recognized that field experience requires more effort, time, energy and personal commitment beyond that of students’ classes, practicum is a fun part of the program which many students have considered it to be a highlight of their education.

3 Involving oneself in a proper practicum helps you prepare for your future job as a future professional equipped with values. To some students, even though how minimal this may seem to them, their learnings in their practicum training can be very beneficial when they are already working. The purposes of this practicum are: (a). To provide a continuing series of practical experiences geared to his or her level of expertise, which will offer a chance to apply principles, skills, and techniques that have been acquired, (b) To help the student learn how to assume professional roles in a variety of practice settings while becoming accustomed to a range of organizational structures, working relationships, and job expectations, and (c) To help the student develop professional identification as a Speech-Language Pathologist and/or Audiologist and gain experience in fulfilling his or her role as a team member working with other professionals in the diagnostic and rehabilitation process. Furthermore, practicum provides students an avenue to build their leadership skills, independent learning and interactive skills. There are so many things that one can learn from people in the field and definitely may experience learning from others through practicum placements. Practicum program trains students not only academically but socially as well. The way they work and communicate to others will be enhance throughout the training. It also gives the trainees the chance to immerse himself or herself in his or her chosen field and apply the skills necessary to the industry he or she is interested in. Working with experienced staff, one whom will be able to observe how the job is done properly. Trainees may gain insights regarding the correct attitude and behaviour to portray in dealing the job.

4 On-the-job trainees or intern provides additional manpower for a lesser labor cost than a regular employee. Most of them are all eager to learn how to do things, so chances are high that they will cooperate. .Indeed, employers can use this internship strategy as a method in recruiting new employees. Since the trainer or the supervisor speculates the progress of the trainees, he’d be able to evaluate the trainee based on performance, behavior and attitude if the trainee will make a good recruit after the completion of his internship. OJT training is teaching the students the skills, knowledge, and competencies that are needed for employees to perform a specific job within the workplace and work environment. People within many professions may refer to this sort of training as professional development thus enriching not only the intellectual aspect but also the physical competence of the students. OJT training uses the regular or existing workplace tools, machines, documents, equipment, knowledge and skills necessary for an employee to learn which makes it an efficient approach for students or interns to learning new things. It can also be a useful tool in helping trainees develop new job skills and to effectively

perform

his

or

her

assigned

job.

We were first able to pass our introductory letters to a car company, Hyundai located near Banker’s Village, Tabuc Suba, Jaro, Iloilo City. The on-the-job training started November 14, 2017 to December 11, 2017. We processed our requirements from the school with the help of Sir Stephen Yuson and came at the company’s location by 9:30 am. Upon our arrival we were assisted by one of the salespersons in the company to Sir Raymund, their supervisor and from there we were approved for OJT on the same day and started our duty by 10:00 am. We were assigned in the service department where Sir

5 Raaymund is supervising. Our first duty was to arrange files from last transaction to the latest, punched holes to files for filing, printed titles for folders (customer authorization report and another company name) and I was tasked to laminate their copy of periodic maintenance service which will be used for the incoming clients for future appointments and schedules of service, the rest of the days was more of sitting in a corner, staring at a blank space for a long period of time waiting for the time to end, and although some of the employees were approachable the kind of OJT experience I have working in Hyundai was

not

what

I

was

expecting

for

a

service

department.

Furthermore, my overall OJT experience at Hyundai was not very appealing for me, I was able to experience unfavourable circumstances during my working days which I never expected to happen and so because of this we were pulled out by our school, and were assigned to continue our on-the-job training at Central Philippine University – Registrar’s Office and were told that every time a student is being pulled out from an outside company due to some valid reason, such student will now be assigned to do paper works in a newly assigned department. I was only able to finish 138 hours in Hyundai while my partner was able to finish 150 hours. That leaves me 362 hours more work to do and 350 hours for her. I was thankful and I feel at ease when I knew we were being pulled out from that company. December 14, 2017, the day we were assigned at Central Philippine University – Registrar’s Office located near the Administration Bldg. to continue the remaining hours to be completed for the practicum. The place was very welcoming for us. We arrived 9:40 am with Sir Steph and after his short discussion with Ma’am Emerald Joy Perucho, the Assistant Registrar, we were accepted and was able to start our duty by 10:00 am. It

6 was arranged that we would start 7:30 am to 12 noon for the morning and 1:30 pm to 5:00 pm in the afternoon so that we would be having exactly 8 hours of duty per day from Mondays to Fridays covering the required 362 hours for me and 350 hours for my partner. There were Windows A to F and Counters 1 to 6 to be worked or assist on. The employees under the Registrar’s Office are very accommodating. The staffs welcomed us as if we were already a part of their family. The place was well-ventilated and cool. There were tables and counters for every employee. As we were introduced to everyone else we were also assigned to what me and my partner Kaizeen, termed as “our own working table” where we would work on the things they’d request us to do. We were also allowed to have a 10-15 minute break for the morning and afternoon duty. Everything went well as the days and the months went by. Teachers and staffs were very approachable and supportive. If I had questions with regards to my work, they would easily answer them and would explain it to me immediately and clear. I really enjoyed my practicum at Central Philippine University to the point that I extended beyond my 362 hours. Being a trainee in this institution moved me with inspiration, gave me assurance of zero harassment, I was also motivated to wake up early and be at the office everyday by 7 am but I didn’t timed in exactly 7 in my DTR since office hours starts at 7:30 am. And with excitement to be able to finally do something and not anymore stare at a blank white wall, it was a great opportunity for us to be working in the actual office. It is also a privileged to be a trainee because I am taught to apply what I had learned in the four corners of the classroom to the actual scenario of the workplace, from the equipment handling, grammar and other skills, to the proper behavior and attitude we portray in the office.

7 We were assessed first by Ma’am Joy Perucho and we were both assigned to work under Ma’am Nica Brillantes working with window C but then after a few days I was asked to be of help to Sir Joephet A. Capangyarihan, Reecord Processor A, working with window B because his working student assistant, Krystal wasn’t able to come back for work anymore and also, it was a month of busy schedule for request of records and transcripts. After helping Sir Joephet I was also moved to other tables to assist like Ma’am Flo and Ma’am Joy with the diplomas and grade sheets. During my practicum at Registrar’s office I somehow managed to work almost with everyone in the office and the following are the different job assignments I performed:  Assisting in the Request of Transcripts in window B  Encoding Record of Requests on MS Excel  Filing of Folders alphabetically  Processing of Requests  Forwarding requests to Typists or Record Evaluators  Assisting Typists in terms of encoding general course description or returning folders of the requested files to the Processing area.  Photocopying of Requested Certificates  Photocopying of documents from Ma’am Genely  Preparing confidential forms to be distributed in the respective colleges (which includes cutting and stapling)  Encoding the dates the requests were released  Filing of important documents and student’s grades  Entertaining and helping students/customers from the windows C to E

8  Arranging files  Stapling Guidelines to be distributed in all other colleges  Addressing mails to parents for their student’s grades for the particular semester  Preparing School Calendars to be distributed (involves cutting the sides and pasting two pages of paper)  Ripping the sides and cutting grade sheets of students for the First Semester of A.Y. 2016-2017 for filing  Assist Ma’am Jona from window F in preparation for the Form 9 of graduating Senior High students which involves, stamping authorization, stapling, and writing names and date of graduation necessary in the document.  Sent School Calendars and University Letters to all colleges: Theology, CHM, Nursing, Medicine, Pharmacy, Medical Lab. Sci., Law, Engineering, Agriculture, CAS, CBA, CCS, and graduate studies. Also to Elementary, Kindergarten, Senior High and Junior High Students.  Delivered documents to the Admin from the Registrar  Delivered files to the Transnational/International Office 4th floor Library.  Sent Confidential Forms from Registrar to all Colleges.  Cut and Post Titles for counters 1 to 6.  Assist window D for ID releasing and validation of RF  Assist window E for releasing copy of grades  Answering phone calls in case no one is in charge

9 B.

Description of the Work Performed On our first day of on-the-job training at Central Philippine University –

Registrar’s Office, we were first assisted by Sir Steph Yuson then we were introduced to Ma’am Joy Perucho, the assistant registrar at that time because the head of registrar’s office, Ma’am Ruth G. Fernandez was on leave. We were oriented of the schedules or the working hours at the Registrar’s Office and our tasks as a student trainee. After the short discussion with Ma’am Joy we were assigned to assist Ma’am Nica Brillantes sitting near window C where students process their adding/ dropping forms and/or change of schedules. Our first work was to alphabetically arrange the files and grades, and was to address the mails which consist of the student’s grades for the last semester and is needed for immediate mailing. Our work was more on paper work and student assistance, we were also told that we are allowed to answer phone calls incase Ma’am Genely and Ma’am Gemma are not around, and just note if there are any concern or messages for them.

C.

Principles, concepts and skills from major field applied to work Time Management A better professional reputation is time management; working with a busy office

makes me appreciate time management more. Good time management requires an important shift in focus from activities to results: being busy isn’t the same as being effective. That is why I come early and work on time and we make sure that we spend the day by focusing first with one task, finish it right and proper then move on to another task

10 that is handed to us that result to greater productivity and efficiency. I practiced my time management well in classrooms that I was able to bring this attitude during my training. Good Listening and Communication skills Good listening and communication skills are one of the important aspects in every business situation and even in our daily life. We achieve proficiency because of our good listening and communication skills. Working with registrar went smoothly for me because I listen to the simple instructions given to me and I make sure that I communicate well with the staff and even with my fellow trainee and to other working students there. Also, I discover that I’ve improved in my English skills when answering phone calls and when helping foreign students inquire at the registrar. Organizational Behavior The way we interact in the office reflects the organizational behavior we portray at the registrar. The staffs, teachers and we students make sure that the harmony in the office is maintained so that employees will work effectively. We follow our quality policy to be reminded of the organization’s vision-mission whilst being productive. Working with Machines Working with machines like computers and printers since high school for classroom lessons and typing in college was of big help for me as a trainee. Since I was asked to help in the encoding, I encountered working with Microsoft Excel for the record of requests and others without trouble, as well as helping in the printing of grades from the CPU system. Aside from already mastering how to manage computers, I am very

11 thankful that during my training I was taught how to operate the photocopier machine which is a new discovered skill for me. I also experienced working with a paper trimmer which helped me save time in cutting the grade sheets in to two and/or whatever it is that is in need of cutting. With the help of these machines productivity is doubled, it makes the work easier and faster, and could save more time for other work. Principle of Confidentiality All throughout my practicum experience, “WHAT YOU SEE, WHAT YOU HEAR, LEAVE IT HERE.” is also a statement we should observe because there will be cases where we need to protect our organization from petty issues. And so for whatever I have seen and heard, I maintained the principle of confidentiality. Honesty and Trustworthy Honesty is not just the best policy for life and work, it is the only policy. Living the true meaning of life is unattainable without it. And by being honest every task assigned to me by Ma’am Nica or whoever is in need of my assistance, I made sure that I do it being dedicated and true to my work. Living an honest life on the outside requires you to live an honest life on the inside. If you are going to be completely honest with others, you’ve got to be completely honest with yourself first. If we have hurts in our lives that we have been denying, we need to acknowledge them, admit them, and address them. And like in the workplace if we have troubles assessing a task we should also be humble to ask for help or instructions from the employees whom is knowledgeable of the work.

12 D.

Major Learnings from the Practicum Experience As Brian Herbert had said, “The capacity to learn is a gift; the ability to learn is a

skill; the willingness to learn is a choice. And in every choice we make comes the experience and most people would say experience is the best teacher in life. Learning from the experience we bring out the potential and the best in us. We may fail but it is only our first attempt in learning. We should never remain in one corner after failing, we should be willing to try and learn again, and to stand up for ourselves because if not us who else would? I have learned a lot during my on-the-job training at Central Philippine University – Registrar’s Office and I sum it up into four points. I am very thankful for everyone who became the instruments for us to be able to learn these. First and foremost is that I learned to always continue putting God first on my mind and in my heart because you will never end in the wrong way when you have a God that guides you in every step. At the Registrar there is always a devotional every morning and different staff is assigned every day before they start to work. I just also utter my own morning prayer before I work. We must always be thankful for all the graces, mercy and blessings that He showers upon us, because definitely without God we are nothing. Second, is the sense of responsibility that we develop while we are in work, I learned that I should be responsible with my actions because if there’ll be a chance that I’d make a mistake it would have a bad effect on the institution. Same goes as achieving something for the organization will result to affirmation or compliments from your supervisors. Thirdly, I learned to practice professionalism on the workplace. Work as if you are a real employee of the company. Do the tasks assigned to you as if you will be liable if it cannot be done on scheduled. Be

13 intuitive. If you had finished the work assigned to you, there is nothing wrong to ask your supervisor if there still work for you to do. And fourth, most importantly respect. Treating people in a positive manner that acknowledges them for who they are and/or what they are doing. Keeping the organization in harmony entails respect. Respect is earned and is never just given. Respect begets respect. It’s learning from life that whenever you give respect or acknowledge a person in a dignified manner, the respect will be reciprocated. You must always behave in a respectful manner as this reflects on you, your character, integrity and values of who you are as a person. Everyone deserves a basic amount of respect as an individual until proven otherwise.

E.

Personal Feelings and Observations As a fourth year student, taking the practicum made me anxious at first since this

is all new to me, I was a bit nervous and excited to have my OJT even though I was still undecided of where to perform the training. I filed for PDDC at first not knowing what it is because all other slots in other companies are already filled up, my friend also signed up for PDDC. By the next day I was informed by my friends that PDDC was a real estate private company. On the same day my fellow marketers invited me to go with them and search for other possible companies to work with; they were just not satisfied of the companies they end up with because they were also placed in real estate companies. Then day came when someone we knew helped us have our practicum in a car company. We were four then but we were divided in to two pairs because the company have a sister company just across the street. It was quite a wrong timing for us as well because they were renovating the service area/department. There was one thing I liked about that

14 company and that is every morning we all go upstairs, the employees, the technical and mechanical men and us the trainees together with the other three trainee from San Agustin to their kind of a conference room to hear the word of God, prayer before work, and I find it funny to know that the readers were actually late comers and I see that it is a good punishment that they are being assigned to read the Gospel and share a small reflection to everyone, but then also every morning after the devotional, we clean and wipe the dust that fill the tables, things and chairs in the office because of the renovation. After a month to my disappointment we were harassed, I experienced an unfavorable circumstance in my practicum. With the school policy and help of teachers and parents we were pulled out from the company and were transferred to work at school. It was the worst but looking at the bright side we were thankful to be accepted at the Registrar’s Office where we were most welcomed and treated fairly. Because of my previously bad experience, to be working at the Registrar really changed my perspective on my training. It was a great experience working in the registrar though it was given that we would only do paper work, at least there was work to do compared to that car company which has been not an effective ground for our training. My on-the-job training at Registrar’s office allowed me to learn a lot of things. I was also able to bring with me pleasured memories that I will never forget. I’ve developed my personality and attitudes towards other people and everyday was a challenge for me for whatever tasks our supervisors would assign to me and my partner. So I give my very best in everything they require us to do to finished the task. We also have our fun time session sometimes, wherein some of the staffs like our typist, Sir Winnie would tell funny jokes just to make us all laugh. Some are singing like

15 Ma’am Nica and AJ while others are quiet then later everyone will be smiling and going to cheer for them, I sometimes sing with them too. The relationship was harmonic and it seemed that everybody inside the office could not feel the stress from their work and being relaxed for a while. Aside from this, we relieve the stress to buying and eating food. We always have our 10-15 minute merienda session especially when there are special occasions at our department. I was very hesitant if I could do the work assigned because of the negatives. I had a doubt if I could meet what was required for me to do. But with the help of my supervisor, I had surpassed this practicum. This on-the- Job Training served as my stepping stone to pursue my dreams someday. Despite the short period of my training, it was still a very meaningful one. The training enriched my confidence created a foundation of being a good employee someday. I learned to be diplomatic in both action and words. This training made me realize that it is really good to know what you’re doing, and learning to love your work makes you oblivious that you are working that make you less tired. As a student, what I can do for now is to continue learning whatever I can in school, be inspired, love the path I am taking, and do my best in everything I do, and with God in my optimistic heart and thinking I believe I’ll survive whatever may come my way. It is very fulfilling that I have achieved something despite of my trials being a student trainee and heartwarming that there are still people who are so proud of what you have done. It inspired me to be more determined and competitive in everything that I do in my daily life as a student today and as a professional someday. My On-the-Job Training is very helpful and will be very helpful to me as I continue to take my journey as

16 a fourth year student in the field of Marketing Management. I should say thank you CPURegistrar Office staffs for the experience, knowledge and opportunity given to us. I will never ever forget this experience having my practicum in this company.

ANALYSIS REPORT

HISTORY AND BACKGROUND Central Philippine University also referred to as Central or CPU is a private research university located in Iloilo City, Philippines. It was established in 1905 under the auspices of the American Baptist Foreign Mission Society as a two separate schools: the Jaro Industrial School for boys and a bible school to train ministers and other Christian workers. Central is the second American university in Asia. Later in 1913, women were gradually admitted to the school for boys, and eventually the school started offering high school education in 1920. In 1923, the school for boys merged with the Bible school when it became a junior college and started offering college degrees, and in 1953, attained university status. Central

pioneered nursing education

in

the Philippines,

when Presbyterian

American missionaries established the Union Mission Hospital Training School for Nurses in 1906.In the same year also, the CPU Republic (Central Philippine University

17 Republic), the university's official student governing body was organized, making it as the first student governing body to be established in Asia. On the other hand, Central was the first institution to pioneered the work-study-program in the country that were later patterned and followed by other institutions. The university's hospital, the Iloilo Mission Hospital, which was established in 1901 by the Presbyterian Americans, is the first Protestant founded hospital in the country and the first American hospital in the entire Asian continent. The university at present is affiliated with the Convention of Philippine Baptist Churches and maintains fraternal ties with the International Ministries of the American Baptist Churches, known before as the American Baptist Foreign Mission Society, but maintains to be non-sectarian and independent. CPU consists fifteen schools and colleges that provides instruction in basic education all the way up to the post-graduate levels. In the undergraduate and graduate levels,

its

covered

disciplines

Sciences, Business, Computer Communication, Medical

Laboratory

Fitness, Tourism, Nursing and Theology.

include

the Accountancy, Arts and

Studies, Education, Engineering, Law, Mass Sciences, Medicine, Pharmacy, Lifestyle The Commission

on

and

Higher

Education (CHED Philippines) has granted the University a full autonomous status, the same government agency that accredited some of its programs as Centers of Development. The International Organization for Standardization (ISO) certifies Central as one of the ten ISO certified educational institutions in the Philippines. Recently, through international collaborations with other institutions has made CPU to offer undergraduate,

Incorporation and Founding

18 graduate and doctorate business programs at Thai Nguyen University of Economics and Business Administration in Vietnam.

In

the

early

20th

century

the American Protestant missionaries

when

the Philippines was

prior and after the

opened

Philippines was

to

ceded

by Spain to the United States through the 1898 Treaty of Paris after the SpanishAmerican War, a comity agreement by the Protestant American churches was established that the Philippine islands will be divided into mission territories, thus the Western Visayan region went to the jurisdiction of the Baptists. The American Baptists laid a plan following the agreement of the division of the islands for the evangelical mission, to establish mission schools in 1901. Eventually, the Northern Baptists (or American Baptist Churches), the American mission organization that was given a mission territory for the region, through the organization of the early American Baptist Missionaries in the Philippines, the Philippine Baptist Mission Conference of its affiliated foreign mission board, the American Baptist Foreign Mission Society received a grant from the American industrialist and philanthropist, John D. Rockefeller. The founding of the schools is associated to the establishment of the first Baptist Church in the Philippine Islands, the Church in 1901 by the Northern American Baptists also, now the American Baptist Churches. American industrialist, philanthropist, devoted Northern Baptist and founder of the Standard Oil Company, John D. Rockefeller, gave a grant to the American Baptist Foreign

19 Mission Society(a constituent board affiliated with the American Baptist Churches), for the purpose of establishing schools that will train ministers and other Christian workers and for boys in the Philippines, a task which was given to William Orison Valentine. In 1903 the mission to establish two schools: an industrial school for boys and a Bible school to train pastors and other Christian workers was incorporated, and later voted on December 2, 1904. The task and mission to found the both two schools: an industrial school for poor boys and a Bible school, was given to William O. Valentine, a missionary. Valentine was in the service of the American Baptist Foreign Mission Society, where he first ministered as a missionary in Burma, first in Rangoon, then to Mandalay where he became the principal of the Baptist Mission High School for Boys in 1895, when the new mission was given to him by the mission society in 1903. During his eighth year in Burma he suffered severe sunstroke and returned to America for treatment. It was during his treatment that he met his future wife, nurse Ina Jane Van Allen. Valentine and Miss Van Allen were married in 1903 and the couple left for his new appointment in Iloilo in the Philippines. Actually, William Valentine and Miss Van Allen were just married right after Valentine received the said mission and the task that was given to him by the American Baptist Foreign Mission Society to established mission schools in the Philippines. In June 1905, the Bible School was opened in the home of the Valentines under the auspices of the American Baptist Foreign Mission Society from the United States. There were 12 pupils with some Bible Women who attended as auditors.

20 Later after the Bible School was established in June, in the fall of 1905, the Jaro Industrial School was opened as a free vocational boarding school for poor boys. The first class consisted of 20 boys who worked four hours a day to pay their tuition, room and board, and spent four hours in the classroom. For the Americans are being liberals in education and politics, in 1906 also, after a year that Jaro Industrial School was established, was the establishment and adoption of student self-government, the Jaro Industrial School Republic modeled on American civil government. The Republic continues to this day as the Central Philippine University Republic. The organization until today still holds the distinction as the oldest student governing body in the Asia."The original purpose of the school (Jaro Industrial School) was to provide opportunity for poor Filipino boys to receive a good Christian education by working their way through school. Actual work experience and earnest study of the Bible was the core of the curriculum. Later the leadership of the Bible School was turned over to the Rev. Henry Munger who conducted classes off campus. In 1907, Reverend William Valentine became and tenured again as head of the Jaro Industrial School. By 1907 during his term, there were 300 boys working an active farm and in various trades, and the Bible school had been split off under a separate principal. In 1907 also after the separation of the Bible school with the Jaro Industrial School, Dr. Eric Lund became the principal of the Bible school and classes were held at the Mission Press building where Lund was doing his Scripture translation work. In 1910, independent student media at the Jaro Industrial School through the establishment and the first

21 publication of the printed official student publication, The Hoe (the present Central Echo) was published (and still to this day as one of the oldest student publication in the Philippines). However in 1912, Dr. Eric Lund left the Bible School and it was closed. The founder and first head of Central was Reverend William Valentine. On the other hand, in 1913, Dr. Valentine's objectives recognized and in the same year the Jaro Industrial School also admitted its first female student; it was fully incorporated then by the Philippine government and enrolled 740 students at that time. Then in 1915, Jaro industrial school opened its first high school program, starting with first and second year classes, adding third and fourth year classes in 1920. As the both two schools were founded by the Northern American Baptists from the American Baptist Churches, ordination for women is affirmed that resulted and eventually in 1917, the Jaro Industrial School elected its first female head and Principal, Mary J. Thomas, who tenured as a Principal of the Jaro Industrial School from 1917 to 1918. The Bible School later however was reopened in 1913 by Rev. Alton Bigelow. It was under Rev. Alton Bigelow's leadership that the Bible School began to have a definite direction in its development. In 1921, the following year after the Jaro Industrial School added fourth year high school classes, the school graduated its first high school batch. The first Board of Trustees was composed of five members from the mission conference. They remained American in composition until prior to the conversion of the school as a junior college. In the early years of the school’s operation, building-up qualified faculty and staff had been a great challenged.

22 To accommodate the need for tertiary education in the area, a junior college was opened in 1923 and the name of the school was changed to Central Philippine College. In April of the following year, the Bible school became an organic part of the Junior College. Senior college started to be opened in 1936 and by 1940 five degrees were offered namely: Bachelor of Arts, Bachelor of Science, Bachelor of Education, Bachelor of Theology and Bachelor of Religious Education. When the junior college became a senior college in 1936, the College of Engineering was also established. In 1938, students and interested sectors of the school began to press for the opening of a Law School. Finally, on March 18, 1939, the Board of Trustees voted to apply for a permit to offer the first two years of the law course. The first year was to be opened in the school year 1939-1940. Atty. Pablo Oro, who had been one of the leaders in urging this move and in seeking patrons to help develop the law library, was given the responsibility for developing the program. Atty. Pablo Oro, a member of the Philippine Bar, was a graduate of Silliman University, of arttime service and Dr. David S. Hibbard, founder of Silliman Institute, now Silliman University, also provided Filipino instructors trained at Silliman Institute, the University of Manila, College of Law.

During the World War II Aerial view of the part of Central's main campus in the north-eastern side in the early 1960s, during the World War II, the institution

23 became a strong point of resistance and Central's entire properties, was heavily destroyed. Academic life in the campus was interrupted when invading Japanese forces landed in Iloilo. As a consequence of the invasion, missionaries assigned at Central fled and took refuge in the mountain barrios of Katipunan, Tapaz, Capiz. They hid in the forest they called "Hopevale" with the help of their Filipino friends. But soon they fell and were captured by the Japanese troops on December 19, 1943. The missionaries begged to free the Filipino captives and instead offered themselves as ransom. At the dawn of December 20, 1943, the missionaries asked to be allowed to pray and, an hour later, they told their Japanese captors they were ready to die. The adults were beheaded and the children were bayoneted. The missionaries who died in the massacre were called today as the Hopevale Martyrs. The martyrs were Central's former head, Dr. Francis Howard Rose, Jeanie Clare Adams, Prof. James Howard Clovell, Charma Moore Clovell, Dorothy Antoinette Dowell, Signe Amelia Erikson, Dr. Frederick Willer-Meyer, Ruth Schatch Meyer, Gertrude Coombs Rose, Rev. Erle Frederich Rounds, Louise Cummings Rounds, and Erle Douglas. Despite the order that these Americans should go home because of the war, they refused to leave their mission and eventually offered their lives when they were caught by the enemies. Students, alumni, and faculty joined the Guerilla Resistance Movement as well as the Free Civil Government. The Board of Trustees have been and were composed overwhelmingly of Filipinos. In 1966, the Filipinization of the university administration took place with Dr. Rex Drilon, a CPU alumnus and a political scientist from the University of the

24 Philippines in Diliman, as the first Filipino President. On the initiative of making CPU an all-Filipino administrative body, President Drilon made a trip to the United States to pursue this purpose. Eventually, the American Baptist Foreign Mission Society consented to transfer the multi-million university property to the Filipinos in consonance with the Foreign

Mission

policy

of

“Americans

receding

and

Filipinos

advancing.”

And thus, in 1968, the entire university property – land, buildings, and equipment– was turned over by the American Baptist Foreign Mission Society to the Filipino corporation of CPU. All members of the Board of Trustees and administrative officials of the university have been Filipinos since 1973. CPU has grown from an elementary school with 17 pupils to a widely known university in the country. It has remained true to its mission as a Christian institution whose motto is Scientia et Fides (Knowledge and Faith). It is affiliated with the convention of Philippine Baptist Churches and maintains fraternal ties with the International Ministries of the American Baptist Churches (formerly known as the American Foreign Mission Society) and the United Board for Christian Higher Education in Asia. The university is also a member of the Association of Christian Schools, Colleges and Universities (ACSCU) and the Association of Christian Universities and Colleges in Asia (ACUCA). The university has committed itself to its vision, mission, philosophy and purpose, and its objectives. Today, Central Philippine University has earned the AUTONOMOUS STATUS granted by CHED effective April 1, 2016 – May 31, 2019. And duly recognized ISO 9000:2008 Certificate No: CI/5365 effective August 26, 2016 - September 14, 2018.

25 VISION AND MISSION STATEMENT VISION A University committed to Exemplary Christian Education for Life (EXCEL) and responsive to the needs of the total person and the world. MISSION The mission of Central Philippine University is to carry out a program of spiritual, intellectual, moral, scientific, technological, and cultural training, and allied studies under influences which strengthen Christian faith, build up character and promote scholarship, research and community service. PHILOSOPHY AND PURPOSE Central Philippine University aims to offer a well-rounded education by developing the student spiritually, intellectually, physically, and socially to the end that he/she may become a productive and responsible citizen. It also seeks to provide an environment conducive to the enhancement of Filipino identity and the pursuit of excellence, permeated by Christian influences which strengthen personal faith and build up character. Pursuant to the attainment of this purpose and in conformity with national policy, a program of general and professional education and community outreach is offered. GOALS AND OBJECTIVES University Administration Goal: For an efficient and effective administration responsive to the needs of the university and the community.

26 Objectives: 1. To provide a Christian Environment conducive to holistic learning. 2. To render efficient and effective service 3. To generate and manage effectively and efficiently the resources that meet the requirements for development programs and operation of the University. 4. To promote harmonious interpersonal relationship among administrators, faculty, staff and students. 5. To promote dynamic leadership. 6. To initiate and strengthen national and international linkages with individuals and institutions for mutual development. Human Resource Development Goal: For an efficient and effective HRD Program that will produce a highly committed and competent personnel. Objectives: 1. To initiate programs designed to train and upgrade personnel for efficient and effective services. 2. To administer equitable benefits, salaries, and employee discipline. 3. To conduct activities that promotes the well-being of the faculty and staff. 4. To provide a healthy and conducive work environment. 5. To empower the personnel for local, national, and global competitiveness. Student Affairs Goal: For students who are able to actualize their potentials as individuals and become responsible members of society.

27 Objectives: 1. To initiate and support activities that promote better understanding and Christian fellowship among students. 2. To provide opportunities for students to develop and use their leadership skills. 3. To develop and carry out programs and activities that promote wholesome attitudes and behavior. 4. To involve students in the development and implementation of relevant programs that meet their needs and those of other people 5. To encourage or provide opportunities for students to be aware of and to participate in activities of national and international concerns. Physical Resources Goal: For adequate material resources necessary for effective learning and efficient service. Objectives: 1. To provide adequate and appropriate infrastructure, facilities, and equipment. 2. To maintain, improve, and upgrade facilities and resources. 3. To maximize the use of existing facilities. Christian Ministry Goal: For the transformation of lives through a personal encounter with Jesus Christ and through spiritual formation. Objectives:

28 1. To provide opportunities for all university constituents and the community to hear the claim of salvation through Jesus Christ. 2. To promote Christ’s spirit of love that results in understanding, mutual concern, and forgiveness among members of the university community. 3. To initiate programs that enlighten and deepen faith and make it relevant to daily life. 4. To encourage a sense of responsibility to live one’s faith in all areas of life. 5. To cultivate sound moral and spiritual values that will enable individuals to deal with the ultimate issues of life. Instruction Goal: For faculty and students to be adequately prepared to meet the demands of their career and their lives in general. Objectives: 1. To offer educational programs that support national and international objectives 2. To enable the students to learn and maximize the use of their potentials for the good of humanity. 3. To develop skills necessary for critical and creative thinking, proactive response, and self-directed learning and social values that enable faculty and students to cope with the demands of life. Goal: For a research-oriented and capable faculty, staff, and students who ontribute to the general advancement of knowledge and its application. Objectives:

29 1. To train faculty, staff, and students to appreciate and conduct quality research. 2. To enable faculty and staff, and students to engage in and/or use results of research for the improvement of management and teaching, learning process, and quality of life. 3. To establish and strengthen linkages with local, national, and international institutions that generates and/or share resources and research outputs for capability building. Outreach Goal: For individuals who are socially aware and committed to serving the community. Objectives: 1. To develop awareness of existing local, national, and global economic issues, as well as social, cultural and eco-political issues and problems. 2. To stimulate volunteerism in community service. 3. To empower people in the community to be socially responsible, self- reliant, and God-fearing. Aesthetic, Socio-Cultural, and Environment Concerns Goal: For individuals who appreciate and value Filipino cultural heritage and natural resources of the nation and the rest of the world. Objectives: 1. To help the University community to understand, appreciate and imbibe positive Filipino culture. 2. To equip the faculty, staff, and students with values and beliefs essential to the proper appreciation of natural resources for sustainable development.

30 3. To promote a sense of responsibility in developing, protecting, and preserving natural resources. 4. To develop appreciation for the different forms of arts 5. To provide opportunities for exposure to and expression in different forms. CPU CORE VALUES Central Philippine University, a non-stock, non-profit educational institution commits to fulfill its vision of “Exemplary Christian Education for Life (EXCEL) and responsive to the needs of the total person and the world “through carrying out its core values in academic, research and outreach programs. In the light of pursuing the objective effectively, the university has set for itself the core values “in the spirit originally conceived by its founders and to transmit the same to the succeeding generations untarnished and undiminished” (Preamble of CPU’s Bylaws). 1. FAITH The act of believing the things God has revealed about himself and acting on those beliefs. This includes commitment, cooperation, trust, and confidence. 2. CHARACTER The aggregate features and traits that form the individual’s nature of a person, moral quality, and good report. This includes honesty, integrity, humility and loyalty. 3. JUSTICE Righteousness or lawfulness and fairness. It is observing due process in administering the deserved sanction and reward. This includes fairness, equality, morality and peace.

31 4. STEWARDSHIP The proper and responsible management of life, position, possessions, and other resources entrusted by God to man. This includes service, accountability, culture and outreach. 5. EXCELLENCE The highly commendable quality or feature of a person’s worth and/or deeds. This includes competence, technology, scholarship and research. (the University culture)

CENTRAL PHILIPPINE UNIVERSITY – REGISTRAR’S OFFICE OPERATIONAL FUNCTIONS

1. CPU Registrar’s Office is in charge of the General Admission Requirements for the following: A. College Freshmen 

1. High School Card or Form 138 (original and photocopy)



2. Birth Certificate (original and photocopy duly authenticated by NSO (SECPA)



3. Placement Examination Results (English and Mathematics)



4. 2 pcs (2x2) colored picture

B. Transferees 1. Transfer Credential/Honorable Dismissal 2. Copy of Transcript of Records (for evaluation purposes) 3. Birth Certificate (original and photocopy duly authenticated by NSO (SECPA)

32 4. 2 pcs (2x2) colore picture C. Returning Students 1. Clearance from CPU Business Office as of the last term enrolled. D. Cross-enrollees 1. Cross-enrolment permit from school currently enroled in. E. For Shiftees 1. Approved shifting from from the Dean+s Office F. For Foreign Students 1. New - Student Visa 2. Continuing - Visa Extension F. For Change Status 1. Copy of Marriage Contract issued by NSO 2. CPU Registrar’s Office is also in charge of the Admission Procedures for International Students: 1. Student communicates as early as possible with Central Philippine University and submits the following documents required, you may search this list of requirements at CPU official website or just inquire mainly in the office. 2. Registrar evaluates the documents to ensure compliance. 3. Registrar requests for verification of school records from school last attended.

33 4. If records are found to be authentic, Registrar forwards School Records to the Dean concerned for evaluation and issuance of Certificate of Acceptance/Eligibility to the College. 5. Registrar issues Notice of Acceptance (NOA) if student is acceptable to the College. 6. Registrar forwards all documents to the Director, Office for International Programs for processing of Special Study Permit/Student Visa. 7. Student pays for all required processing fees. (Student Visa Application fees 12,500.00Php) 8. Once permit/visa is approved, the Director, Office for International Programs issues the same to the student. 9. Student presents the permit/visa to the Registrar for admission. 3. CPU Registrar’s Office is in charge of handling, processing and safekeeping of Student’s Records and Transcripts from Lower Education to Colleges and Graduate Studies. 4. CPU Registrar’s Office is where the releasing of requested school records and transcripts takes place observing the given working days processing. 5. CPU Registrar’s Office is in charge of receiving, processing and filing of the Completion of work of working students, Adding/Dropping and Changing of schedules of regular students

34 6. CPU Registrar’s Office receives newly made Identification cards or ID’s from the Information Center and is responsible for ID releasing. Validation of Registered Forms or RF is also done in CPU Registrar’s Office. 7. CPU Registrar’s Office also allows releasing of requested copy of grades given 1 working day processing. 8. CPU Registrar’s Office sort out requirements for Graduating Students 9. CPU Registrar’s Office prepares the school calendars for every academic year, whilst ensuring a copy for every colleges and departments. 10. CPU Registrar’s Office mails or processes your documents in case of working abroad or transferring credentials to another institution.

QUALITY POLICY To fulfill the mission and realize the vision of Central Philippine University, we commit to consistently provide superior quality services by integrating Christian values, academic excellence, highest level of professionalism, and quality consideration in every aspect of our operations.

35 We maintain a quality management system that complies with international quality standards. We continually improve to achieve global excellence that satisfies the expectations of the university community, partner institutions, and the general public.

CENTRAL PHILIPPINE UNIVERSITY –REGISTRAR’S OFFICE Employees/Faculty Staff and Positions Based on the revised organization chart, March 2018 (appendices): 1. REGISTRAR: RUTH G. FERNANDEZ 2. SECRETARY: GENELY V. DE LOS SANTOS 3. ASSISTANT REGISTRAR: EMERALD JOY E. PERUCHO

COLLEGIATE 4. RECORDS EVALUATOR 2A: LLANIE G. BIMBO 5. RECORDS EVALUATOR 2A: GIRLIE M. RAFINIAN 6. RECORDS EVALUATOR 1A: WINEFREDO D. LUMAWAG 7. RECORDS EVALUATOR 1B: CHARISSA JUNE G. DEOCAMPO 8. RECORDS EVALUATOR 1C: PENNY ROSE L. TACDORO 9. RECORDS EVALUATOR 1D: NALNIE P. JARDENICO 10. RECORDS EVALUATOR 1E: NICA MAE R. BRILLANTES

36 11. RECORDS PROCESSOR A: JOEPHET A. CAPANGYARIHAN 12. RECORDS CUSTODIAN: MILVIN B. PARDENO

PRE-COLLEGIATE 13. RECORDS EVALUATOR 2B: JONALYN S. ARCEO 14. RECORDS INFORMATION SYSTEM OFFICER: GLORIBELLE MAE M. CONDES 15. ADMISSION OFFICER: ELLA GRACE J. BOLINA 16. RECORDS PROCESSOR B: GEMMA P. SALARDA 17. WORK STUDENTS

MAJOR FIELD LESSONS APPLIED TO WORK As a fourth year marketing student I applied the learnings I have in school to the actual workplace where we performed our on-the-job training. One of which is to be Christ-centered, putting God first in everything I do, before I do our assigned task and even before taking my break. Second, we were taught in class, one of my major subjects about total quality management and quality service, I observed this concept because it is also in line with the objectives of the Registrar and consistently giving the quality service to the concerned public is a must for the organization. Satisfied concerned students or people inquiring at the registrar after being entertained also give us workers that fulfillment of being able to help and serve. Third, is that even though our practicum in the registrar’s office may not really be more into the marketing aspect, working in this office helped me improve more on my

37 communication skills and negotiating to new faces and dealing with the different kinds of personalities; Lastly, to practice highest level of professionalism in every aspect of our work, not only in the office but also in our daily lives. To be treated professionally one must also act with professionalism whilst reciprocating respect with each other.

PROBLEMS IDENTIFIED According to Pat Riley, “If you have a positive attitude and constantly strive to give your best effort, eventually you will overcome your immediate problems and find you are ready for greater challenges.” Experience is the most essential component of the learning process, geared towards preparing students for their future career. However, practicum students along the way encountered uncertainties and problems that would one way or another will affect their on-the-job performances. Some would feel disappointed and dissatisfied to the onthe-job training they receive. However, after all the problems encountered, there should be a recommended remedy for an efficient workplace. Having my on-the-job training in the Registrar’s Office, I have observed some problems in the office. Here are some of the problems I have noted: 

Slow system connection There was a time when the CPU System is lagging and sometimes it doesn’t work

at all. This incidents causes delay in the transactions needed to be done in that particular

38 day. It also causes delay in the processing of requests because the Record Evaluators or the typists cannot encode when the system is bugging or not working. 

Tardiness of Employees The office hours starts at 7:30 AM, though there are some employees that would

arrived past 7:30 or sometimes later than the usual. Although they adopt the flexible time, it is not proper to take advantage of it. As an employee, they should have discipline within themselves so that issues would not be thrown to them. It is also improper to be late because it would affect their record. So, I would recommend them to have discipline within themselves, to wake up early and arrived early at the office so that they would gain good impressions from their client. 

Lack of Working Assistants In CPU Registrar’s Office, a lot of work had to be done and a lot of deadlines to

be met. I noticed that there is a lack of working assistants for windows A – F in the office, maybe because of space considerations but given their scheduled time, it still seems to me that there are only few of them and the workload is a lot. It takes a week for everyone to finish one task because of the manpower they have. I would recommend that the office needs more working students or assistants in order for the work to be accomplished on time and better yet earlier for them to finish, to also not cram in case there are expected deadlines. CONCLUSION The on-the-job training (OJT) experience gave me a great idea of what kind of possible work I would be facing someday and how will I deal with the different people in the organization. To be assigned in our own institution allowed me to recognize the

39 different places and operational functions of the University, most especially of the Registrar’s office. We may not be assigned in the outside companies but working in the Registrar was still indeed a great opportunity for us to learn the basics in terms of office work and was able to practice our theoretical knowledge. It was a better training ground for me because I encountered a lot of tasks and our work was never limited to the major field we were in. I am grateful that as I work there, I actually applied all my knowledge gained at school and be able to stand true to my decisions and working in good faith is already an achievement for me. The overall OJT experience is very important to me because I learned so much from developing the ability to work independently, developing and practicing selfinitiative, enhancing my communication skills, to always act with professionalism while working, letting go and letting God. Before, I really questioned whether everything happens in life for a reason. But somewhere, in the back of my mind, I heard the voice of God. I knew that only He could turn a mess into a message, a test into a testimony, a trial into a triumph and a victim into a victory. I knew there had to be a reason for it all. I just couldn’t find it at the time. But when we were placed at the registrar, I felt and knew then what the reason was. Failure. We all go through it. We were a failure first in choosing the company for ourselves. Does it feel good? Nope. Not in the slightest. But we can’t always expect life to be rainbows and sunshine. I believe that there is a reason for the things that happened to me. In fact, the greatest lessons we could ever learn in life are born from failure. Being able to experience such failure prepared me for what’s to come, and as what Marilyn Monroe has said, “I believe that everything happens for a reason. People

40 change so that you can learn to let go, things go wrong so that you appreciate them when they’re right, you believe lies so you eventually learn to trust no one but yourself, and sometimes good things fall apart so better things can fall together.” Yes, everything does happen for a reason in life. Everything. We might not realize it. But it does. And they do. So when in doubt and in misery always remember this verse, Proverbs 16:4, 4 The LORD works out everything to its proper end— even the wicked for a day of disaster. Our plans are good but God’s plans are the best.