Eureka! Creative Problem Solving & Analytical Thinking Skills

Eureka! Creative Problem Solving & Analytical Thinking Skills 9th & 10th SEPTEMBER 2008, MELIA HOTEL KUALA LUMPUR INTRODUCTION Eureka! Creative Problem Solving & Analytical Thinking Skills workshop is designed to provide executives and managers a theoretical foundation and practical application for understanding how to embrace the power of knowing themselves and thus applying it to solving problems in a creative way. The skills can be used to guide their companies as well as themselves in a positive forward motion. Through the introduction the MBTI personality understanding and 6 key creativity tools, participants will learn the skills vital to becoming effective and efficient in to today's changing corporate environment. PROGRAM OBJECTIVES After attending this program, participants should be able to:q Inculcate the knowledge of their own thinking modalities and how these play a role in decision-making q Help participants analyze the thinking modalities of those involved in the problem and how these modalities could have a causal or supporting effect in the problem q Increase their awareness of creative problem solving steps and problem-solving tools q Distinguish root causes from symptoms to identify the right solutions for the right problem q Improve their problem-solving and decision making skills through identifying their own problem solving style q Improve their ability to participate in and communicate about a collaborative Problem-solving process METHODOLOGY q q q q

PowerPoint presentation Group activity Individual assignment Group discussions

PROGRAM MODULES Session 1 – How Your Brain Works: The Basis of Problem Solving q q

Better understand the workings of the brain and how we think the way we think. The left brain and right brain concept will be explored.

Session 2 – Understanding Personality - Key to Problem Solving: How Do You Get Your Energy: The Introvert and Extravert Modality q q

How both our introverted and extroverted personality is prevalent in all of us. Understand that introverted and extroverted customer react differently to different situations.

Session 3 – Understanding Personality - Key to Problem Solving: How Do You Take In Information: The Sensing and Intuitive Modality q

Understand how people take in information and learn to work with people with these kinds of personalities.

q

The better be prepared to ensure that when giving instructions and handling problems, the information provided meets different people’s ability to understand and absorb the message and act upon them

Session 4 – Understanding Personality - Key To Problem Solving: How Do You Make Decisions: The Thinking and Feeling Modality q q q

The fundamentals to interpret how people make decisions and how you can impact their decisions. To understand why some people solve problems based logically decisions and some based on pure feelings. To make the correct appeal to the person’s logical or emotional self.

Session 5 – Understanding Personality - Key To Problem Solving: How Do You Orientate Your Life: The Judging and Perceiving Modality q q q

The fundamentals on how people orientate their lifestyle and work towards you and use careful consideration or impulse to solve problems To better understand our how people work and manage their life, in proper structure or on a ad hoc basis To understand why people procrastinates and do things last minute.

Session 6 –11 - Creative Thinking Tools q q

Experience and discover 6 different tools to better solve problems and generate ideas Tools would include: Brainstorming, Forced New Connections – Random Word. Breaking The Rules. 6Thinking Hats, Mind Mapping and Directed Creativity.

Workshop Fee RM 1100 per participant Early Bird Registration RM 1000 per participant Group Discount 10% for the 3rd & subsequent registration FOR FURTHER INFO PLEASE CONTACT Mr. Ruth (Business Development Executive) at Tel: 603-3342 5340/5367 Fax: 603-3342 5344 Email: [email protected] COURSE TIMETABLE Registration Workshop commences Morning refreshment Workshop resumes Luncheon Workshop resumes Afternoon refreshment Workshop resumes End of the day

0830 0900 1030 1045 1300 1400 1530 1545 1715

TRAINER PROFILE Fabian Fidelis is the CEO and Principal Trainer of Pro Active Training and Author of the Worldwide Distributed book entitled The Tao of Talking: The Speakers Tenets Towards Charisma. He is a Certified Trainer with PSMB has over 13 years experience as a senior manager in the Hospitality Industry specializing in Management, Customers Service, Marketing, Management and Creative Thinking and Problems Solving. He has been a Hospitality Management Lecturer with Sunway University College from 1998 to 2005 and has made an impact on thousands of students since the start of his academic career. Fabian holds a Masters Degree in Business Administration from Ecole Superieure de Gestion, Paris (Paris Graduate School of Management) a renowned business school in France. He is also a Certified Practitioner of Neuro-Semantics, Hypnosis and Timelines from the International Society of Neuro- Semantics, USA (ISNS) and Certified Practitioner of NLP by the National Federation of Neurolinguistic Programming, USA (NFNLP) Fabian was the Vice President of Education and later the President of the Sunway ToastmastersClub. He has earned the Competent Toastmasters Award (CTM), the Advanced Toastmasters Bronze award, (ATM-B) and the Advance Toastmasters Silver award (ATM-S) as well as the Competent Leader (CL) award conferred by Toastmasters International, the leading organization in effective communication. He is a proficient speaker and has won numerous speech competitions. Fabian's passion for public speaking as well as his love for training has driven him to take up training as a profession. He has been called upon on many occasions to be Master of Ceremony for events and annual dinners both locally and abroad. To date, as many as 20000 participants have benefited from his lectures, talks and workshops.

REGISTRATION FORM Eureka! Creative Problem Solving & Analytical Thinking Skills Fax: 603-3342 5344 Company: ………………………………………. Address: ……………………………………….. ………………………………………………. Tel: …………………………………………… Fax: …………………………………………... Email: …………………………………………. Participant 1: ……………………………………. Designation: …………………………………….. Participant 2: ……………………………………. Designation: …………………………………….. Participant 3: ……………………………………. Designation: …………………………………….. Participant 4: …………………………………….

PAYMENT A confirmation letter and invoice will be sent upon receipt of your registration. Please note that full payment must be received prior to the event. Payment may be made via cross cheque / bank draft / electronic transfer, made in favour of: GLOBAL LEADERSHIP LEARNING CENTRE No.31-1, 1st Floor, Jalan Tiara 2B, Bandar Baru Klang 41150 Klang Note: Payments must be received within 7 days upon issuance of invoice

CANCELLATION POLICY Due to contractual obligations, cancellation charges are as follow: *20 to 10 days notice - 50 % of the workshop fee *9 to 3 days notice - 70 % of the workshop fee *2 days or less notice - 100 % of the workshop fee (*Based on working days only) However, complete set of documentation will be sent to you. Substitutions are welcomed at any time. All cancellations of registration must be made in writing. Note: It may be necessary for reasons beyond control, to change the content and timing of the event, speaker(s) or venue, every effort will be made to inform the participants of the change

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