Employers Guide November 2009 Ct3 B

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Employers: No Fee No Obligation

Expertise In:

A Chapter of Experience Unlimited Sponsored by EDD

EMPLOYER’S

ACCOUNTING ADMINISTRATION CUSTOMER SERVICES ENGINEERING FINANCE HUMAN RESOURCES INFORMATION TECHNOLOGY MANAGEMENT MARKETING MANUFACTURING

GUIDE

Of Available Tri-Cities Area Professional Personnel

Presented by ProNet Dedicated Professionals Working Together to Match Qualified Job Seekers with Available Positions

November - 2009

MEDICAL OPERATIONS PROJECT MANAGEMENT QUALITY ASSURANCE RESEARCH & DEVELOPMENT RETAIL/SALES TECHNICAL TRAINING TRANSPORTATION

For addition information, contact the ProNet Coordinator: Marilyn Hagerty  39155 Liberty Street,  Fremont CA 94538 Phone: (510) 794-3936 Email: [email protected]

November 2009

About our …

Employers Guide Dear Employer: In this guide you will find mini-resumes that highlight the skills and abilities of our members. The guide has been divided into occupational categories for ease in locating candidates for your specific requirements. Please take the time to browse through the different sections. We have skilled, experienced, reliable and ready to work candidates available. Our members are trained professionals who though job seekers themselves, volunteer time to train and help others in their job search efforts. If you find a candidate whose qualifications meet your requirements, please contact the candidate directly. The candidate will be happy to forward an expanded resume and answer any questions you may have. There is no fee for our services. We only ask that you consider our members when you have a position available. If you do not have an opening at this time, we ask that you pass this guide on to any company that you know may be hiring. Please let us know if you know of someone who would like to have a copy of our guide. We will be updating this guide periodically so please call us if you would like the latest revision. Thank you, Marilyn Hagerty Marilyn Hagerty ProNet Coordinator Phone: (510) 794-3936 Marketing – Recruiting Division - email: [email protected]

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Table of Contents Pages

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ACCOUNTING TREASURY ANALYST, FINANCIAL ANALYST, BUDGET ANALYST AND ACCOUNTANT •

15 years of accounting experience worked for corporate office as well as small company in the computer industry, and governmental agencies. Expertise in cash management, financial analysis and reporting, budget, audit, general ledger (GL), accounts receivable (AR), accounts payable (AP), billing, collection, inventory, fixed assets, payroll, sales and use tax, contract, grant, bond and project management. • Strong analytical and communication skills to analyze and reconcile data and accounts. Capable of managing multiple tasks, prioritizing works, meeting deadlines and performing well under pressure. Proactively provide analysis reports with constructive recommendations to the management. • Effective interpersonal skills. Successfully work with staff, students, faculty, groups, vendors and customers of diverse backgrounds. Fluent in Mandarin and Taiwanese. • Diligent, organized, detail-oriented, self-motivated, independent and reliable team player. • Proficient in Microsoft Excel, Word, Outlook, GroupWise, Lotus Notes, and accounting systems: FMS, PeopleSoft, Banner, Datatel, QuickBooks, Prolog, CIS, Intuitive, SAP, Oracle and TouchNet. • Bachelor’s degree with majors in Accounting, Public Finance and Taxation. Consultant training for Oracle Financial Application 11i and SAP R/3 FI/CO. Selected among 3,000 candidates for managerial training. Education: • Bachelor’s degree in Business Science, Department of Public Finance, National Chengchi University, Taipei, Taiwan. • Certificates, System Implementation Consultant, Oracle Financial Application 11i and SAP R/3 FI/CO, Shin Shin Training Center, Mountain View, CA. • Manager Trainee Certificate, Financial Training Institute, Department of Treasury, Taipei, Taiwan. Contact Information: Angel Hsu E-mail: [email protected] Phone: 510-623-1817

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ACCOUNTS RECEIVABLE / DATA ENTRY/ CUSTOMER SERVICE Detail oriented, 6 years experience in AR on Blackbaud software. Collections - sent monthly statements to clients, and contacted those with past due accounts. Accounts Receivable Specialist • Tracked all charges, payments, and credits on Blackbaud software. • Excellent in balancing customer accounts. • Computer skills: Skilled in Microsoft Office and accounting software. • Excellent verbal and written skills. • Processed tuition fees at a private school (PS thru 8th grade) updating 200+ accts. • Processed Excel spreadsheets for day care and aging reports. Education Computer coursework, New Haven Adult School, Union City, CA Completed Science Awareness Certificate Program, Ohlone College, Newark, CA Additional coursework in accounting, Ohlone College, Fremont, CA Associate of Arts in Data Processing, Ohlone College, Fremont, CA Contact Information Janet Fraser Email: [email protected] Phone: (510) 656-3578

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ACCOUNTANT To obtain a challenging position in accounting field to utilize my technical, communication and analytical skills in improving the company's profitability • Accounting Software: Quickbooks Pro, Tally, PeachTree, PeopleSoft, Lotus 1-2-3 • Prepared 20Sales orders and 25 Invoices on daily basis • Prepared monthly bank reconciliations, resolved any variances and made daily deposits to the bank • Maintained A/P, A/R, and GL • Supervised 10 employees for quality control of day to day data entry and cataloging duties • Developed policies and procedures related to cataloging and data entry methods so efficiency can be achieved. • Responsible for hiring temporary employees from temporary agencies and train them to work on special projects • Responsible for running monthly invoices for more than 500 customers and balancing the invoice spreadsheet • Processed payroll of over 30 employees twice a month • Produced various reports to monitor unit productivity and performance • Responsible for FSTAR 2K software. Responsible for thoroughly testing the new features with current system and making sure all functions work flawlessly before the update gets rolled out in the production environment. Also, responsible for training users on new system in the Receiving department. EDUCATION: M.S. in Accountancy and Auditing AWARDS AND CERTIFICATES • H&R Block Income Tax Certified 2003 • Accounting Clerk Certified, Fremont Adult School 2007 Contact Information Narayan Shah Email: [email protected] Phone: 510-673-8861

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ACCOUNTS RECEIVABLE/PAYABLE •

Familiar with profit and loss statements, income statements, accounts payable, accounts receivable, bank reconciliation, general ledger, trial balance, balance sheets. • Familiar with MS Excel, Word, Windows. • Familiar with accounting software Quickbooks. • High-energy person, good-natured with positive attitude. Excellent problem-solving skills, enthusiastic, with strong work ethic and work habits. Fluent in Hindi and Punjabi. Accomplishments Professional with 15 years experience providing, Accounts Payable/Receivable services in the financial industry. Effectively develop and mentor to achieve successful in a timely and efficient manner. ♦ Ran credit checks reports/and validation ♦ Company liaison for IRS, Franchise Tax Board, and Child Support Services to insure financial settlement of existing liens on the property. ♦ Responsible for the transfer of funds received from clients (in the form of wires and electronics funds) to corporate office. ♦ Processing payments for validation of codes fines to city building department. ♦ Prepare HUD Statement income and expense reports for clients. ♦ Integrated off shore processing with house needs. ♦ Reconciled invoices and issued checks to County Recorder. ♦ Reconciled financial statements. ♦ Employee of the year award President Club 2003. Education: Guru Nanak Dev University, India, B.A Accounting Contact Information Rajiv Bhardwaj Email: [email protected] Cell: (510) 468-7599

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BUYER/PURCHASING / ACCOUNT PAYABLE/ ACCOUNTS RECEIVABLE Extensive experience in accounts receivable, accounts payable, billing of logistical shipping of material, and purchasing where key skills were acquired in successfully defining, managing, bringing in $300K plus monthly revenue. Obtained considerable knowledge as a buyer in managing the buying-to-inventory process, interfacing with other facets of the business, and consistently able to identify & resolve problems that affects the company services. Additional expertise in customer service, order entry and inventory management. SKILLS: Purchasing, Negotiating, Accounts Payable, Accounts Receivable, Inventory Control, Coordinating, Scheduling, Organizing, Reconciling, Tracking, Budgeting, Directing • Purchase goods, materials, & services in the print & mail industry • Set min/max levels of various materials using the Epicor Software reports • Incorporated a procedure that matched the purchase order to the accounts payable invoice that resulted the invoice being ready for payment according to terms • Billing accounts receivable from $2 million to $5 million per year • Developed a process and procedure for the shipping department to provide the bills of lading, shipping documents, and order & assembly information to facilitate the invoicing on daily basis • Implemented credit card procedures for services, postage, and paying off invoices that resulted in 30% increase in cash flow for the company EDUCATION: B.A. Management and Marketing Abilene Christian University Abilene, TX A.A. Business Administration Ohlone College Fremont, CA Contact Information: Michael Romero Email: [email protected] Phone: 510-357-5421 Cell: 510-407-1648

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ACCOUNTING CLERK TRAINING:

Ohlone College, Fremont, California 2007-2008 Accounting A, Accounting B, Business Law, and Tax for Individual QUALIFICATIONS • Excellent organizational skills • Quick learner with strong attention to detail • Courteous • Ability to multi-task while meeting deadlines • A dedicated, hard-working individual with a positive • Work well independently and as an active team player attitude EXPERIENCE CA Optronics Group, Inc. Account Clerk January 2007 - Now Accounting Clerk Responsible for Account Payable and Account Receivable using Quick Books to perform posting of cash receipts, expenses, or other transactions to journals or ledgers and verifies accuracy. Sort and file documents, and perform calculations. Provide Quarterly and Year-end Financial Statements Quanta Computer USA, Inc, Fremont, CA January 2006 – December 2006 RMA Technician Excellent COMPUTER SKILLS include Microsoft: Quick Books, Word, Excel, and PowerPoint. Internet and E-mails. EDUCATION

B.S., Electrical Engineering, Beijing Union University, China

Contact Info: Hong Wang Email: [email protected] Mobile: (510) 366-7352

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BUSINESS COORDINATOR Summary • Client focused. Acquired resourcefulness to troubleshoot and resolve customer issues and problems. Increased profitability, growth and preservation of over $700M assets under management. Extensive experience managing multiple tasks within extremely tight deadlines CONSULTING GROUP ANALYST, CITI SMITH BARNEY, San Jose, CA. (2004—2008) • Provided analytical Provided analytical support to 3 Financial Consultants and high quality service to their over 4100 clients • Record of 90% account retention resulting in leveraging client relationships to enhance business • Analyzed, researched, processed and synthesized large amounts of data from multiple sources to create recommendations for FCs and to meet their clients’ broad range of investment needs • Gathered, evaluated and customized statistical data to produce internal commentary reports related to trading and investment performance. Prepared, coordinated and maintained various quarterly reports • Reviewed client portfolios and their Investment Policy Statements periodically so as to track their progress and affirm their risk profile. Developed and presented investment proposals and financial plans, illustrating various alternative scenarios and strategies and motivating them to take action. • Investigated products and performed vendor due diligence before rendering advice resulting in improved performance. Acted as a liaison between wholesalers, Financial Consultants and clients.. FINANCIAL CONSULTANT, A. G. EDWARDS, Redwood Shores, CA. (1997—2004) • Developed and promoted business. Devised marketing campaigns. Cross sold a full array of financial products. Attended and participated in various industry expos, and volunteered help in community events. Presented seminars and organized educational group meetings. • Handled incoming inquiries and probed complaints. Addressed client concerns by using diplomacy and tact to diffuse high tension situations and strengthen client relationships. Interpreted numeric and complex concepts and communicated them in a concise and coherent manner. • Interviewed clients, recorded facts, formulated advice about their goals, and assisted them in making informed decisions prior to executing trades EDUCATION B.F.A. in Cinema, Columbia College, Los Angeles Bachelor’s degree in Business, University of Calcutta (India) SKILLS

MS Word, Excel, PowerPoint, Outlook, proprietary CRM, ACT, QuickBooks, SQL, Oracle

LANGUAGES Hindi, Bengali Contact Info: Kam Gupta Cell phone: 510- 717-1119 Email: [email protected]

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ACCOUNTING /FINANCE Motivated self-starter acknowledged for strong computer skills, analytical skills, and problem solving skills. Enjoy opportunities to think “outside the box” deriving new solutions to old problems. Take initiatives to complete complicated tasks with minimal guidance. Computer Skills: Excel, Word, PowerPoint, Access, SAP Business Warehouse, QuickBooks Accounting Skills: Budgeting, Consolidation, G/L, Bank Reconciliation, A/R, Sales & Use Taxes Education & Certication: B.S. in Business Administration (Accounting), Cal Sate East Bay, Hayward, CA Calif. Tax Education Council: A167430 (Valid until Oct. 31, 2009) Contact Information: Chinse Taylor Email: [email protected] 7

Phone: (510) 979-9357

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ACCOUNTING MANAGER SUMMARY: • Well rounded accounting background: A/R, A/P, payroll, inventory and fixed assets • 10 plus years of accounting experience with month end close, variance analysis, bi –weekly flash reports, forecasting and budgeting. • 10 plus years of manufacturing and distribution experiences (multiple sites) • Cooperative manager who understands the concept of teambuilding to achieve the plant’s objectives. • An experienced manager with the skills to hire and develop staff. COMPUTER SKILLS: Microsoft Word, Excel, Access, PowerPoint and ERP software (SAP, JD Edwards and Computer Associates systems) EDUCATION: MBA, University of Pittsburgh (Accounting/Finance), Iowa City, Iowa BBA, University of Iowa (Finance & Financial Economics), Pittsburgh, Pennsylvania Affiliation: Institute of Management Accountants Contact Info: Fountain Bailey-Murray E-Mail: [email protected] Cell#: (510) 703-2898 ______________________________________________________________________________

SENIOR FINANCE/ACCOUNTING POSITION: DIRECTOR / CONTROLLER / VP Results-oriented professional with excellent interpersonal and team building skills, work-accuracy, meeting tight deadlines, streamlining processes for efficiency and cost savings. Profile: Extensive finance & accounting experience that includes SEC, Sarbanes-Oxley, FP&A/Budgeting, Accounting and Close process, Financial Reporting, Audit, Stock Administration, Revenue Recognition, Policy and Procedures, M&A, Process Improvement, and System Conversion. • Responsible for SEC reporting: 10-K, 10-Q, 8-K, Proxy Statement; coordinate all activities up to annual shareholders meeting; write Earnings Press Releases; manage Section 16 filings, 10b5-1 plans, Corporate Governance/ Disclosure Committee/ Insider Trading policy compliances. • Manage Internal Control program and SOX-404 compliance, perform Internal Audit, and report results to Audit Committee; develop policy and procedures. • Manage monthly/quarterly accounting close, consolidation, financial reporting; revenue recognition; FAS 123(R) equity accounting; review all aspects of accounting operations including transactions related to general ledger, receivables, payables, payroll, fixed assets and stock options/restricted stock units; implement ERP system conversions; implement post-IPO activities. •

Plan and develop the annual budgeting; conduct FP&A, and management reporting.

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Research technical accounting issues; and analyze new accounting pronouncements.

EDUCATION: M.B.A., University of Phoenix Masters in Business (Finance), Bachelors in Business (Accounting)–Honors, University of Delhi Contact Information: Pulay Mohun Email: [email protected] Phone: (510) 745-7810

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ACCOUNTING CLERK Over 15 years of experience in data and document management in the use of accounting and legal software. Proven dependability and pride in workmanship. Deadline oriented, team player. Able to work independently and as a part of team. EXPERIENCE: FP INTERNATIONAL, INC., Redwood City, CA Traffic Specialist PRICE WATERHOUSE, San Francisco, CA Tax Billing System Operator JARET CAUDILL & KUEHN, San Francisco, CA Data Entry Clerk MACY’S, San Francisco, CA Office Support Center Associate

1996 – May 2009 1990 - 1996 1989 - 1990 1977 – 1989

SKILLS:  Excel  Oracle  Microsoft Word  Power Point  10 Key/Touch  Typing, 45 wpm  Accounts Payable  Accounts Receivable EDUCATION:  Business Marketing Program – San Francisco State University, San Francisco, CA  Associate of Arts, Business Administration and Health Science.  San Francisco City College, San Francisco, CA  Paralegal Certificate Skyline College, San Bruno, CA Contact Info: Carilyn Z. Escalante Email: [email protected] Cell: 510 468-7564 _____________________________________________________________________________________

ACCOUNTANT / BOOKKEEPER   

AP, AR, GL, accounting statements; bank and GL account reconciliation QuickBooks, MS office suites--Excel, Word, PowerPoint and Outlook Fluent in English and Mandarin

Experience (Business Alliance Insurance Company)  Reduced check account reconciliation from 7 to 2 days by analyzing related items and comparing procedure 

Prepared all basic accounting documents for the CPA during 1 month by following deadline

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Inspected and adjusted claim reserve and LAE reserve weekly in Excel spreadsheet

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Assisted to process payroll biweekly, handled 1099’s and 1096

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Performed year end closing and adjusting; coordinated CPA’s yearly audit

I have a very strong accounting background; I got accounting bachelor and master degree in China. I got Computerized Accounting Certificate from City College of San Francisco in 2006. I have worked in accounting field for more than 10 years including about three years American work experience. I am self-motivated, detail oriented, organized, and a good team player. I can do a variety of accounting jobs. I believe that I will be a valuable asset for any company/organization if it would like to give me a chance. Contact Information: Xueqin “Ginger” Jiang Phone#: (650)238-7218 E-mail: [email protected] 10

FINANCE/ACCOUNTS PAYABLE SPECIALIST Extensive experience in account reconciliation; maintaining and balancing A/P and CDJ journals; and preparation and posting of related GL transactions partnered with strong attention to detail and effective organizational and communication skills. • • • • • •

Processed accounts payable for four locations with an average monthly volume of $200K Collaborated with software company and upper management to implement new software system improving visibility of expenses and profitability Worked independently with software company to reclassify historical data into new business units created by Controller Consistently increased detail level of data with minimal impact on overall processing time Set-up accounting procedures for company petty cash account increasing visibility of expenses MS Word & Excel, Certiflex v9, Netsuite

Education: BA, Liberal Studies, California State University Northridge, Magna Cum Laude Contact Information Tammy Grist Email: [email protected] Phone: (408) 375-3140 _____________________________________________________________________________________

ACCOUNTING SUPPORT SPECIALIST Detail-oriented energetic, dependable, self starter, team player professional, with 10 years experience in record keeping, proficient in time management, with a positive attitude and excellent written and oral communication skills. Customer Service Supervisor, I have two solid years of retail experience, handling cash, motivating, people and consistently working with the public. Skills: PC’s, Macintosh – MS Excel - Word, Quick Books – Peachtree - Typing 35 wpm • Updated Excel files daily by posting checking account transactions • Updated all transactions payments by assigning General Ledger Account Codes • Prepared check runs, pre-check register, printed checks. • Reduced vendors and suppliers complaints by 10% using strong communications and Interpersonal skills • Implemented inventory control procedures reducing wasted space by 15%, resulting in having more space to add to store inventory. • Trained, supervised and motivated staff on handling cash, inventory and addressing customer complaints to customer satisfaction EDUCATION: B.A. Business (completion 2010) Athabasca University, Alberta, Canada Accounting Certificate, American Business College, San Jose, CA A.A. Management Studies, Grant MacEwan College, Alberta, Canada OTHER EXPERIENCE:Successfully Facilitated and Co-Facilitated workshops for Job Hunting Strategies, Resume Writing, PSR’S, Telephone Interviews and One-One interviewing, Successfully organized a Success Team with 85% hire rate Awards: Certificate of Appreciation Bridges To Jobs for Job Acquisition Workshop Contact Information: Santo Romeo Email: [email protected] Cell: (408) 621 6870

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JUNIOR LEVEL CREDIT/FINANCIAL ANALYST Highly motivated and goal-oriented professional with 3 years of experience in finance field at leading financial firms with strong analytical and quantitative skills and a solid base from courses in Finance ,Accounting and Business and proficiency in computer applications including Word, Advanced Excel, Power, Outlook, Bloomberg, Moody’s Financial Analyst and Avanti , D&B, Portfolio Insight, Risk Rating Scorecard Application, Thomson Ownership, SDC, Multex (Reuters), Thomson Research, Factiva etc •

Provided support and assisted the Credit management group (Client Managers, Credit Delivery Officers and Underwriters) with preparation of Spreads, Risk Rating Scorecards, and MFA Projections and maintained accurate and timely reporting in systems and effectively managed large volumes of tasks by responding promptly, supportively and shifting organizational priorities.

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Financial compliance monitoring of assigned borrowing relationships, verifying compliance with loan agreement covenants, Identifying discrepancies and resolution of inconsistencies, spreading and analyzing financial records and statements, monitoring and tracking of portfolios. • Collateral management - ensuring appropriate amount of collateral for multiple borrowers calculating haircuts, concentration levels, ensuring compliance with internal and client guidelines, and daily reporting to management and clients and management of position audits and restriction activity as a part of corporate action.

• Execution of high quality, real-time research assistance and research based deliverables across all sectors with specific mention to US and UK markets to bankers in support of client projects. Skills : Financial Analysis and Valuation , Accounting, Excel ( Pivot tables, Macros, Look ups) Education: Level III Candidate in the CFA program. Master of Business Administration (Finance and Human Resources Management), Bangalore University, India. Bachelor of Science (Electronics, Physics and Math) , Bangalore University India. College Coursework in Financial Accounting, Managerial Accounting and Economics-College of San Mateo. Contact Information : Pramitra Raja Email: [email protected] Cell Phone : 415-823-8432 _____________________________________________________________________________________

ACCOUNTING SPECIALIST: ACCOUNTS PAYABLE / PAYROLL / ACCOUNTS RECEIVABLE Over 15 years of professional accounting experience in Accounts Payable, Payroll, Accounts Receivable, Bookkeeping, plus HR Quick-learning driven individual, with proven performance in fast paced, high stress environments. Thorough attention to details, along with strong analytical ability, allows me to easily solve problems, and process high volume of transactions in a complete, professional, and timely manner. Prior experience includes payments for multi-plants or offices (both US and overseas), along with proper use of COA. Work well independently, and as part of a team. Complete adherence to confidentiality, and GAAP Skills: Typing 60 wpm, 10-key by touch, strong communication skills (written and oral). Advanced: MS XP, Vista, plus MS Office Suite: Word 2003, Excel 2003 and 2007, Outlook/email, and QAD ERP system Proficient: MS Access, PowerPoint, Publisher, QuickBooks • Full-charge Accounts Payable: Prepare, code and vouch invoices, expense reports, credit cards, etc. • Payroll: Taxes, plus employee union and non-union benefits (medical, dental, life, vision) • Ensure payments processed in timely manner; check runs, wire transfers, COD’s, pre-payments, etc. • Reconcile vendor statements; research and resolved issues • Year end: Process W-2’s, W-3, 1099’s and 1096 with supporting data • Monitor outstanding payables • Assist Controller, or other accounting staff, with ad-hoc projects Education:

BA degree (in progress) - Liberal Studies; CSUH (now CSUEB), Hayward, CA AA degree with Honors - Liberal Arts and Science; Las Positas College, Livermore, CA

Contact Info: Deborah Janke Email: [email protected] Phone: (510) 651-3475 or (925) 785-1067 www.linkedin.com/in/deborahjanke 12

ADMINISTRATION Executive Assistant Proactive and organized professional with 15 years experience supporting dynamic executives in semiconductor, computer storage and private equity companies. Confident decision maker; strategic thinker and creative problem solver who prioritizes projects with attention to detail in challenging environments. Skilled in communication, organization and time management processes. Effectively represents the company’s image in external and internal communications. Interacts with confidentiality, sensitivity and flexibility. • Experience in MS Word, Outlook, PowerPoint, and Excel • Liaison between Chairman/CEO, executive staff and, managers • Responsible for scheduling of board of directors meetings and office site meetings • Handled preparation and submission of expense reports through to reimbursement • Responsible for compilation and distribution of quarterly board compensation committee report • Created, maintained and updated contact database of over 900 names using CardScansoftware and equipment; handled all incoming correspondence • Supervised and arranged all details for 18 CEOs for the breakfast presentation/discussion on “Managing Corporate Lifecycles” that took place at Maxtor for Silicon Valley Executive Summit EDUCATION:

B.A., Speech Pathology/Audiology, San Jose State University, San Jose, CA Speech Pathology Credential, San Jose State University, San Jose, CA Multiple Subject Teaching Credential, San Jose State University, San Jose, CA Associate of Arts degree, Foothill College, Los Altos, CA

Contact Information Devorah Grant-Fleischer Email: [email protected] Cell: 408-482-8248 _____________________________________________________________________________________

OFFICE MANAGER Over 9 years experience as an office manager responsible for 7 in office personnel and 8 outside sales reps. • Telephone communications providing customer service • Assisted Regional Sales Manager and Program Manager • Oversee office in their absence • Personnel training, support and scheduling • Preparation of weekly sales reports and division payroll • Approved sales contracts • Keep office and customer files updated • Responsible for petty cash/accounts receivable • Supply orders, shipping/receiving and inventory Education: Graduated from Alameda High School, Alameda, CA New Haven Adult School Career Skills Center, Union City, CA Skills Micro soft Word, Excel Contact Information Janice Webster E-Mail: [email protected] Phone: (510) 742-2298 Cell: (510) 776-7347

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EXECUTIVE ADMINISTRATIVE ASSISTANT QUALIFICATIONS SUMMARY A PROFESSIONAL EXECUTIVE ADMINISTRATIVE ASSISTANT with over 15 years of experience supporting CFO, VPs, Directors, and their staff for High Tech Companies such as ASYST Technologies, HITACHI Data Systems, Hewlett-Packard, Coherent, Netscape, SUN. • Experience in planning and managing Executive schedules, domestic & int'l travel arrangements. • Successful in managing multiple complex projects with experience in public interaction with all levels; Diplomatic and ability to maintain confidential information. • Skillful in planning, organizing, and following through on projects; highly efficient and details oriented proficient in Oracle databases, which includes entering, searching and updating prospective student information Dedicated, Dependable, Committed to excellence in all aspect of duties and responsibilities. • Flexible, adaptable, positive attitude, enthusiastic, strong team player, as well as independent contributor. Proficient in Oracle databases, which includes entering updating information • Ability to work in Customer Driven and Fast Pace environment. • Solid computer knowledge: Proficient in PowerPoint, Microsoft Word, Outlook, SAP, Excel, and electronic mail; Strong calendaring and travel arrangement experience. • Took Board meeting minutes, copied and distributed documents. • Finance: Produced financial records and forms, applied accounting, and payroll procedures. • Coordinated Audits Contact Information: Rose Marie Cabigon-Borsberry Email: [email protected] Phone: (408) 313-8485 _____________________________________________________________________________________

OFFICE MANAGER/MARKETING COORDINATOR/EXECUTIVE ADMINISTRATOR 10+ years of experience in supporting upper level management (VPs, Directors, CEOs) in the marketing and sales arenas of software, hardware, advertising and bio-med industries. • Supervised (administrative staff of 3) and coordinated daily workflow for a staff of 28 people • Planned and coordinated off-site and out of state corporate events, including focus groups, trade shows and a 10K Run with 365 participants • Experienced in calendar management, event planning, correspondence, travel/hotel accommodations, expense reports, payroll, HR issues, project management and budget management. Skills:  strong analytical and problem-solving capabilities  confident and comfortable working independently or as part of a team  service-oriented disposition backed by a “can do” attitude  sense of propriety and accountability  ability to handle confidential matters with the decorum required  excellent interpersonal skills  presentation creation and delivery, ability to create ready to publish documentation/collaterals  ability to liaison across corporate levels  dedication to life-long learning and improvement  Microsoft: Word, PowerPoint, Excel, Publisher, Photoshop Education:

Bachelor of Science – San Jose State University Certificate – Santa Cruz University

Contact Info: Maria V. Kendall Home: 510 252-1132 Cell: 408 757-6300 Email: [email protected]

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– Business Administration – Sales and Marketing

FLEET MANAGER Summary of Professional Qualifications: A professional manager with 15 plus years of experience in: • Fleet Management • Project Management • Strategic Sourcing • 3PL Transportation Logistics • Maintenance & Repair • Production Management

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Industrial Engineering Facilities Management Asset Manager

Education/Specialized Training: B.A. Saint Mary’s College, Moraga, CA, Business Management Chabot College, Hayward, CA. A.A. Industrial Engineering & A.A. Liberal Arts Situational Negotiation Skills ISO 9000, 9001, 9002, 9003 Pro Net “Training the Trainer” Six Sigma MRP & MRPII Value Added & Value Engineering (VA/VE) Total Quality Management (TQM) Team Building - SAP development mapping team for equipment maintenance MS Office Suite, Word, Excel, Power Point, Access, Project Manager Professional Affiliations: American Institute of Industrial Engineers (A.I.I.E.) Society of Automotive Engineers (S.A.E) Intermodal Association of North America (I.A.N.A.)

Military: Honorable Discharged U.S. Army

Contact Info: Fred H. Shepherd Phone (510) 357-0965 Cell (510) 434-6384 E-mail: [email protected] _____________________________________________________________________________________________

RECEPTIONIST / CUSTOMER SERVICE Extensive experience in customer service, multitasking, and reliability •

Responsible for training of new customer service representatives

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Directed incoming phone calls to the appropriate departments

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Ability to problem solve and provide detailed information on customer service

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Performed and maintained all office equipment (copy, fax, postage)

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Assisted various departments with maintenance of filing systems

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Scheduled and coordinated meetings, interviews and appointments

Education:

De Anza College, Cupertino, CA Occupational Training

Contact Information Charlotte Apiag Email: [email protected] Phone: 650 575-5693

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ADMINISTRATIVE ASSISTANT / CUSTOMER SERVICE Experienced administrator with the ability to multitask, strong interpersonal and analytical skills, good at problem solving. •

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Provided customer service support.  Assisted at the front counter  Handled payments from customers by cash or credit cards  Answered phones to take orders from customers  Processed invoices and sent to customer by mail or fax.  Made up end of month statements for storage and mail to all customers  Responsible for order processing. Backed up bookkeeper  Mailed out end of month statements  Ten Key by touch, Scheduled inbound and outbound deliveries with trucking companies. Handled pick-up and delivery orders to warehouse Handled inventory tracking.

Contact Info: Peggy Parks Email: [email protected] Cell: 510-921-1662 _____________________________________________________________________________________

MEDICAL OFFICE CLERK/ INVENTORY CONTROL A very motivated, energetic team player seeking a position in Inventory Control or Medical Office Clerk in the east bay or tri-valley area. 15+ years experience in logistics/customer service, auditing inventory, kitting, shipping, receiving, and stockroom lead and customer service. 2.5 years experience in office support mainly focusing on medical office. Completed several career related courses and volunteered at two hospitals. Intermediate user proficiency of Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, Lotus notes. Increased production of work orders 40% by moving workstations to strategic locations. Maintained an excellent customer service and material support record with Victron. Reorganized several stockrooms to ensure inventory integrity and increase productivity. Currently volunteering at Pronet (Experience Unlimited) and attending Heald Business College in Hayward in the evening earning my AAS by Oct. 2009. • • • • •

10+ years experience in all aspects of logistics: Inventory, Shipping/Receiving and Buyer. Perfect attendance record, great work ethics and able to adapt to changing environments. Ability to make smart business decisions quickly and maintain customer satisfaction. Knowledge of Medical Terminology, Anatomy, Insurance, HIPAA, CPT & ICD-9 codes. Competent user of: Word, Excel, Outlook, PowerPoint, Lotus notes, IDX BAR, SAP. EDUCATION: Currently earning AAS in Medical Administration expected graduation Oct. 2009. Medical Admin - Cert. HIPAA, Healthcare provider BLS &CPR Certification.

Contact Information Kenneth Christian Email: [email protected] Phone: (510) 209-5601

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ADMINISTRATION (SENIOR-LEVEL) / EXECUTIVE (ADMIN) ASSISTANT Experienced administrative professional with over 15 years of diversified experience supporting VPs and management staff. Created and updated highly confidential monthly sales forecasts, performance, and budgetary reports. Compiled, generated, and distributed contractually-required compliance results and quotas, monthly dealer scorecards, and stack rankings. Prepared salary documentation and monthly commissions, quarterly and annual bonuses. Assisted with marketing materials for product launches and annual kick-off meetings. Skills Summary: • Outstanding organizational, prioritization, and time management skills. • Preserves confidentiality and propriety. • Calendar, scheduling and travel arrangements. • Strong communication and correspondence skills. Set up and maintain filing systems. • Attention to detail and follow through. Project management. • Flexible and adaptable to changing priorities, detailed, and results-oriented. • Leadership role with administrative support staff. • Expense reports and summaries using Concur online expense reporting. • Tradeshow and offsite events logistics. • Internet research savvy. • Computer applications include: PC/Microsoft Word, Excel (including pivot tables), Outlook, PowerPoint, and Concur. Familiar with Oracle 11i. EDUCATION:

Bachelor of Science – Business Administration/Marketing concentration, CSU-East Bay, Hayward, CA

Contact Information: Annette Williams Email: [email protected] Phone: (510) 797-9894 _____________________________________________________________________________________

RECEPTIONIST Seeking part-time employment to support an organization needs. I am reliable and professional. My strongest skill is to support others reach their goals. • • • • • • • • • •

Front desk and telephone multi-line system Computer Programs Use: Word, Outlook, Web Data Entry Willing and able to assume responsibility Exceptional organizational skills Customer service and needs assessment Caring for the needs of executives and their guests Multi-line phone and recorded orders Balanced cash drawers and prepared daily sales reports Stock and Inventory

EDUCATION: BA San Jose State University CONTACT INFO: Leisha Schmidt Email: [email protected] Phone: 510-657-8594

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HR SPECIALIST WITH ADMINISTRATIVE AND HUMAN RESOURCE EXPERIENCE – including hiring, training, orientation, mentorship, benefits, COBRA, payroll as well as sales experience.

•

Professional use of Spanish for over 10 years: high-tech., government, retail, consulting, environmental, & networking groups. • Working experience with sensitive information including credit card and HIPAA regulations – charting; confidentiality - 20 yrs. • Achieved satisfaction rating of 90% from workshop attendees for facilitating Job Search/Interview seminar; updated materials. • Created Two presentations for Job Seekers: “Successful Phone Interviews” & “Flipping the Script: Your Recruiting Tools.” • Scheduled & conducted interviews, coordinated with hiring managers and agency contacts, submitted POs, created & circulated requisitions – working with security, facilities, HR, IS, space planning. • Over 10 years of training: department orientation and intensive training on company policies, resources, and standard processes - including FDA documents - to new hires & for CTS, including orientation to biotech, at various levels and environments. Office Skills include: data-entry (70 wpm), multi-line phone (Avaya, Cisco, Meridian, Merlin, Nortel, & PolyCom), WebEx & NetMeeting, Right Fax, mail sorter/postage meter, 10-Key; software: SAP, UNIX, PeopleSoft, SQL, MS Office Suite, Lotus Notes, Goldmine, MAC & DOS. Activities & Affiliations Bridges to Jobs Presenter, Resume/Interview Skills Specialist 2008-2009 ProNet/Experience Unlimited: Fremont Training & Development: Job Search/Interview 2006/2007/2008-09 Job Link Video Resume Planning Committee 2008-2009 NCHRA (N. California HR Association) Annual Conference and Santa Clara Event 2006-2009 SHRM (Society Human Resource Management) Essentials of Human Resource Management 2006-2009 Education Wittenberg University B.A. Psychology Springfield, OH Contact Info: Jennie Graves Cell Phone: (925) 639-4094 E-Mail: [email protected] _____________________________________________________________________________________

EXECUTIVE/SENIOR ADMINISTRATOR An organized, efficient, and personable individual with quality work product and an ability to anticipate needs and achieve resolution. • Offer administrative support to office staff. • Type memos, correspondence, pleadings, briefs, decisions, reports, disciplinary letters, and other legal materials. • Coordinate meetings, conference calls, calendaring of schedules, and arrange travel reservations. • Provide administrative support to human resources staff in all functional areas; develop and post recruitment flyers; receive and screen applications; records and files employee information. Process employment applications and assists in other employment and termination activities. • Schedule, coordinate and track training sessions; prepare training materials and room set up. • Direct high volume calls to appropriate business associates. Respond to customer inquiries. • Process Sales Paperwork for sales consultants. • Schedule interviews, compile materials and maintain confidential employee records. Assist in keeping track of employees’ vacation, sick leave and comp time. • Maintain lobby area, receive calls, greet and direct all visitors, take and relay messages, direct callers/visitors to appropriate individuals. • Computer Proficiency in Microsoft Office • Proficient in Adobe Photoshop Education:

State Bar of California, San Francisco, CA - G&P Associates Legal Secretary Training, Computer Learning Center, San Francisco, CA – Certificate in Office Information, University of San JoseRecoletos, Cebu, Philippines – Bachelor of Science in Education

Contact Info: Fe Buenconsejo Phone: 510 656-2006 18

Email: [email protected]

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HUMAN RESOURCES GENERALIST Dedicated Human Resources professional with over ten years of progressive experience and achievements within the service and manufacturing environments, working well both independently and as a team member to achieve business objectives. Skills set include: • • • •

Verbal/Written Communications Legal Compliance Employee Relations Policies and Procedures

• • • •

Bilingual, English/Spanish Training and Development Planning/Scheduling MS Office

PROFESSIONAL EXPERIENCE • Researched and used cost effective methods for recruiting direct staff and sub-contractors nationwide. • Acted as primary point of contact for employee and management inquiries regarding HR issues, questions and concerns, while maintaining a high degree of confidentiality. • Assisted in the implementation of HR initiatives, programs and policies in the areas of recruiting, hiring, new employee orientation and performance management. • Designed, managed and facilitated off-site training programs for staff at all levels in the organization. • Led major overhaul of HR filing system that improved record organization, restored full legal compliance and enhanced efficiency. EDUCATION BA, Sociology – California State University, Hayward, CA PHR Certification – HRCI CONTACT INFORMATION Marta Montalvo-Kao E-mail: [email protected] Phone: (510) 475-0487 _____________________________________________________________________________________

CONTRACT MANAGEMENT & LICENSING Resourceful and results-driven Contract Management & Licensing professional with over 15 years of experience in software and technology licensing, in/out bound contracting, drafting/negotiating, deal structuring, leadership and business operations in technology companies. • Analyzed, structured, and negotiated a diverse set of transactional matters (software license, sale, professional service, distribution, alliance, OEM, in-bound licensing, marketing, outsourcing, partner, vendor and operational transactions) and managed related business processes to support the company’s achievement of revenue and business objectives • Developed and implemented global contracting and business processes to validate transaction approvals, ensure compliance with company policies, shorten contract cycle time, track obligation and drive workflow efficiency • Built and lead highly productive teams that met customer and company needs, with emphasis on efficiency, responsiveness and superior customer service • Supported Sales/Business leaders worldwide as deal facilitator, articulating business issues and risks, driving business solutions with acceptable terms and trade-offs for a given type of business relationship, championing internal policies (approval, revenue recognition, budget guidelines) and developing strategies to accelerate agreement • Reviewed and approved documents to ensure compliance to company policy, protection of the company's contractual posture, advised management on contractual rights and obligations and provided interpretation of terms and conditions EDUCATION: B.S. Business Administration Contact Information: Greg Bartolo [email protected] 510.206.8090

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ADMINISTRATIVE ASSISTANT / TRANSPORTATION LOGISTIC Experience in coordinating various projects with staff and outside vendor prepared documents to ship out domestic and internationals hazardous and non- hazardous chemicals.  Acted as a shipping expert and handled all issues and problems associated with shipping processes  Invoiced and shipped products on a daily basis  Researched shipping issues and resolved them  Followed up on all quality issues related to shipments  Ran all closing reports and closed shipping processes each day  Matched packing slips with products  Performed other duties as assigned by supervisors and management Skills and Education: Strong interpersonal skills, Excellent organizational skills, Data record-keeping and entry experience, Experience with 12-Line phone systems and call referrals, Experience with 10-key calculators, Bilingual in English and Vietnamese, Experience in filing.  4 Semesters of General Education study at Ohlone College in Fremont, CA  Certificate of Completion, Business Accounting, Adult Education Program East Side Union High School District  Certificate of Achievement in hazardous Materials Transportation, Air shipping, Vessel Shipping from Lion Technology Incorporated.  1986 US Department of Labor Employment and Training Administration (Certified in Word Processing), San Diego Job Corps.  1986 Regional Occupation Program, Del Key High School (Certified in Clerical Administration)  1985 High School Diploma, El Modena High School, Orange, CA Contact Info: Stephanie Tran Email: [email protected] Phone: (408) 262-0260 _____________________________________________________________________________________

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CUSTOMER SERVICES SOFTWARE TEST / CUSTOMER ESCALATIONS / ACCOUNT MANAGEMENT Organizational improvement, account management and support services for past 10 years strong business operations and continuous process improvement methodologies in the technology, customer support or mobile digital media entertainment fields. Multicultural, lived in Thailand, Good ability with Thai language, and fluent in English. Available to relocate outside USA and California area. • Managed and coordinated projects involving market offerings and customer support improvements. • Provided daily leadership and development of services teams as well as recruitment and coaching. • Conducted competitive market research and compiled reports. • Managed and coordinated projects, designers, contractors and customers in high volume sales. • Able to identify gaps in as-is processes and refine the to-be methodologies to levels, which met or exceeded customer expectations. • Handled escalations with major clients, bringing issues to complete resolution. • Established policies and procedures, and developed customer feedback questionnaires to aid in escalation management. • Knowledge of Black Box manual testing and Web Page testing and trouble shooting with knowledge of software development cycle. • Gathered and compiled reports for music and entertainment industry publications, ratings, and music publishing rights and management societies. • Windows 98, XP, VISTA, Outlook, MS Office (Power Point, Excel, Word). Education:

Bachelors Degree Illustration / Business and Marketing, Academy of Art University of San Francisco joint program University of San Francisco, CA

Contact Information: Gary Ermoloff Email: [email protected] Phone: 415-972-9295 _____________________________________________________________________________________

CORPORATE SALES, ACCOUNT MANAGEMENT Results driven professional with extensive Corporate Sales, Account Management and CRM Database experience. • Corporate Sales Management: Developed and created new business opportunities within multiple verticals of Mobile Resource Management for the Western Region. Managed Customer Relationship Database to grow existing client accounts by 15%. Presented WebEx online presentations to potential clients. • Internet Real Estate Marketing and Sales Acumen: Keen knowledge of how to demonstrate Real Estate marketing strategies to Real Estate Brokers and Agents via promotional marketing campaigns. • Met and exceeded revenue goals by 25%. Managed Customer Relationship Database to grow existing client accounts by 50%. • Wireless Voice and Data Communications: Provided wireless data and voice services to Silicon Valley and East Coast Corporate clients with emphasis on solution and relationship selling. • Analyzed, negotiated and proposed business solutions that decreased costs and increased productivity for clients. Impacted revenue sales for voice and data solutions by 20%. Analyzed commission reports for Indirect Distribution channels and performed research and reconciliation. Key Strengths: Excellent communication and negotiation skills. Talent for cultivating strong customer relationships with internal and external customers and colleagues, to ultimately fulfill organizational mission. EDUCATIONAL MBA - International Business - Nova Southeastern University, Ft. Lauderdale, Florida B S - Psychology - University of Pittsburgh, Pittsburgh, Pa. Contact Info: Wanda Drayton 22

Email: [email protected] Phone: 510-919-8370

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RECEPTIONIST / CUSTOMER SERVICE Extensive experience in customer service, multitasking, and reliability • Responsible for training of new customer service representatives • Directed incoming phone calls to the appropriate departments • Ability to problem solve and provide detailed information on customer service • Performed and maintained all office equipment (copy, fax, postage) • Assisted various departments with maintenance of filing systems • Scheduled and coordinated meetings, interviews and appointments Education: De Anza College, Cupertino, CA Occupational Training Contact Information Charlotte Apiag Email: [email protected] Phone: 650 575-5693 _____________________________________________________________________________________

ADMINISTRATIVE ASSISTANT / CUSTOMER SERVICE

o o o o o o o o

Experienced administrator with the ability to multitask, strong interpersonal and analytical skills, good at problem solving. • Provided customer service support. Assisted at the front counter Handled payments from customers by cash or credit cards Answered phones to take orders from customers Processed invoices and sent to customer by mail or fax. Made up end of month statements for storage and mail to all customers Responsible for order processing. • Backed up bookkeeper Mailed out end of month statements Ten Key by touch, • Scheduled inbound and outbound deliveries with trucking companies. • Handled pick-up and delivery orders to warehouse • Handled inventory tracking Contact Info: Peggy Parks Email: [email protected] Cell: 510-921-1662

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COMMERCIAL AND PERSONAL LINES INSURANCE CUSTOMER SERVICE Detailed oriented, enthusiastic team player with 15+ years of commercial and personal lines insurance experience. • • • •

Seasoned professional in the commercial and personal insurance field Provided excellent service to clients including consistent, continuous progress of their claims from beginning to conclusion Trained co-workers Experienced in Microsoft Office, Microsoft Word, Microsoft Outlook and Sagitta

Education: Sierra College – Business Major Contact Information: Dawn Taylor E-Mail: [email protected] Phone: 510-742-5843 ________________________________________________________________________________

ACCOUNTING SUPPORT SPECIALIST Detail-oriented energetic, dependable, self starter, team player professional, with 10 years experience in record keeping, proficient in time management, with a positive attitude and excellent written and oral communication skills. CUSTOMER SERVICE SUPERVISOR, I have two solid years of retail experience, handling cash, motivating, developing people and consistently working with the public. SKILLS: PC’s, Macintosh – MS Excel - Word, Quick Books – Peachtree - Typing 35 wpm •

Updated Excel files daily by posting checking account transactions

•

Updated all transactions payments by assigning General Ledger Account Codes

•

Prepared check runs, pre-check register, printed checks.

•

Reduced vendors and suppliers complaints by 10% using strong communications and

• Implemented inventory control procedures reducing wasted space by 15%, resulting in add to store inventory.

Interpersonal skills having more space to

• Trained, supervised and motivated staff on handling cash, inventory and addressing customer complaints to customer satisfaction EDUCATION: B.A. Business (completion 2010) Athabasca University, Alberta, Canada Accounting Certificate, American Business College, San Jose, CA A.A. Management Studies, Grant MacEwan College, Alberta, Canada OTHER EXPERIENCE: Successfully Facilitated and Co-Facilitated workshops for Job Hunting Strategies, Resume Writing, PSR’S, Telephone Interviews and One-One interviewing, Successfully organized a Success Team with 85% hire rate AWARDS: Certificate of Appreciation Bridges To Jobs for Job Acquisition Workshop Contact Information: Santo Romeo Email: [email protected] Cell: (408) 621-6870

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ACCOUNT MANAGEMENT

& PROJECT MANAGEMENT.

SUMMARY OF QUALIFICATIONS: To obtain challenging positions in sales, account management and project management where I can contribute my background skills & professionalism to the achievements of corporate goals. • Maintained and continuous sales growth based on a large complex accounts in Silicon Valley of 100% target of $3M a year. • Achieved and built strong teams to met performance goals and developed strong relationship with business owners and obtained new business for the company. • 10+ year experiences with sales, account management and project management with mid-level managers for most of the Fortune 500 Companies. • Team player, self-starter, ability to multi-task, detail oriented and good communication skills to achieving highquality results. • Established a total solution and strategic plans for future by developed and maintained relationship with all customers. • Achieved accurate assessments of needs and utilized various marketing methods penetration and management of customer’s accounts. Guiding activities of internal team (inside sales, marketing, professional services, business unit managers, etc.) to support quota achievement. • Computer skills: Microsoft word, Excel, Outlook, Internet Explorer, PowerPoint & Access - 2003 & 2007. EDUCATIONS: Cal State University, Hayward, BA in Mass Communication/Minor in Advertising Certification – Sales Consultant Professional CONTACT INFO: Cyndi W. Kwong 510-589-8398 [email protected] www.linkedin.com/in/cwkwong1018 _____________________________________________________________________________________

RECEPTIONIST, CUSTOMER SERVICE I’m reliable, enthusiastic team player and enjoy working with people and I am customer orientated • • • • • • •

Direct incoming phone calls to the appropriate department or person Sort and distribute mail Data Entry Train new employees on the job at Barton Protective Services Greet and badge visitors, contractors, and employees Keep a daily log of packages and activities Received, sorted, printed customer’s film, operated the phone system

Education: High School Diploma Online Design Contact Info: Irene Matsuura Email: [email protected] Phone: 650-575-4601

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QUALITY ASSURANCE, SARBANES-OXLEY. PROJECT MANAGEMENT OR COMPLIANCE POSITION • Experienced business and information systems professional with expertise in all aspect of Project Management, Quality Assurance, Risk Management, Change Management, Process Re-engineering and Sarbanes-Oxley (SOX). • Highly effective manager, career counselor, trainer and problem solver with a passion for ensuring projects are delivered with quality, on time and within budget and clients are highly satisfied. • Excellent interpersonal skills with a relaxed management style. Highly effective when working with clients, all levels of management or in a matrix environment. TECHNICAL CERTIFICATIONS Certified Software Quality Analyst (CSQA), Quality Assurance Institute Certified Computing Professional (CCP), Institute for Certification of Computer Professionals (Specializing in Project Management and Systems Development) Working on Project Management Professional (PMP) Certification with the Project Management Institute TECHNICAL SKILLS SUMMARY Platforms Mainframe, Midrange and Client Server Operating Systems XP, NT, Novel, Windows, MS/PC DOS, Systems 7, VAX/VMS, MCP, UNIX and OS/390 Hardware DEC VAX 11/750, 11/780 and 11/785; Burroughs (UNISYS) 4700, 6800, 7800, 7900 and A; IBM PC and Macintosh Software Burroughs Utilities and Tools, DEC Utilities and Tools, Excel, Word, PowerPoint, Project, Outlook, Schedule +, Visio, Access, Optima!, Inspiration, jGrafx, TSO/ISPF, PROFS, Lotus Notes, MacDraw, MacFlow, Panagon, EMC Documentum and Veritas Languages SAS, COBOL, BASIC and Fortran Databases RDB, DMSII, Oracle and MS Foxpro Financial Applications Oracle, ACCPAC and Solomon Methodologies Design – DSSD and Yourdon Process Improvement – TQM, CMM, ISO 9000, FDA, Malcolm Baldrige and SOX EDUCATION San Francisco State University, San Francisco, CA Association of Certified Fraud Specialists, Sacramento, CA Business Management, Bachelor of Arts degree 2005 National Fraud Conference, Certificate Health Education, Bachelor of Arts degree Dale Carnegie, San Francisco, CA California State University East Bay, Hayward, CA Effective Communications & Human Relations, Certificate Project Management, Certificate Contact Information: Anna H. Lee E-mail: [email protected] Phone: 510-651-7882 _____________________________________________________________________________________

COMPANY TRAINER/SALES PROFESSIONAL Over 10+ years as a Retail and Hospitality professional, acknowledged for excellence in staff leadership, enthusiastic and comprehensive trainer relating to company’s products and services. Consummate business net-worker and lead generator delivering outstanding customer service and achieving personal and company goals. Reputation for assisting management team in company owner transitions and communicating confidence and honesty in client/employee relationships. • Achieved 197% Sales Credit Goal, first time in store’s history for the district. • Consistently closed quality high-ticket design project business. • Generated 98% Catering business for DoubleTree and Westin Hotel • Preferred Company Trainer to additional stores in district to increase sales • Promoted during two corporate take-overs in the hospitality industry for surpassing sales goals. • Awarded monetary recognition for outstanding customer service at Expo. • Attained outstanding evaluations for Retail Interior Design & Credit Services Expo Design Center, Company Trainer and Design Sales Project Consultant Red Lion Hotel, Convention Services Manager The Westin Hotel, Director of Catering Doubletree Hotel, Catering Mgr., Asst. Director of Catering, Director of Catering Contact Information Lorraine Katich Email: [email protected] 27

Phone: 510-209-1341

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ACCOUNTS RECEIVABLE / DATA ENTRY/ CUSTOMER SERVICE Detail oriented, 6 years experience in AR on Blackbaud software. Collections - sent monthly statements to clients, and contacted those with past due accounts. Accounts Receivable Specialist • Tracked all charges, payments, and credits on Blackbaud software. • Excellent in balancing customer accounts. • Computer skills: Skilled in Microsoft Office and accounting software. • Excellent verbal and written skills. • Processed tuition fees at a private school (PS thru 8th grade) updating 200+ accts. • Processed Excel spreadsheets for day care and aging reports. Education Computer coursework, New Haven Adult School, Union City, CA Completed Science Awareness Certificate Program, Ohlone College, Newark, CA Additional coursework in accounting, Ohlone College, Fremont, CA Associate of Arts in Data Processing, Ohlone College, Fremont, CA Contact Information Janet Fraser Email: [email protected] Phone: (510) 656-3578 _____________________________________________________________________________________

INSIDE SALES/ ACCOUNT MANAGEMENT / SALES OPERATIONS Dedicated self-starter with 12+ years experience as Account Manager, in international and domestic markets. Extensive knowledge in Inside Sales to major OEMs and Distributors worldwide. Proven track record to exceed corporate goals for revenue, profit, and market share. Excellent multi-tasking and customer relations skills. Resourceful problem solver, proficient in trend analysis with broad understanding of internal sales and operations procedures. Committed team player, focused on providing exceptional support to external and internal customers. • Acted as primary Operations interface for sales team, with focus on allocation management, forecasting, and supply chain planning for current and new products. Supported Tier 1 & 2 OEMs. • Performed Inside sales responsibilities, managing new and existing customers (product information, quotations, leads follow-up, evaluation units, etc.). • Processed purchase orders using Oracle 11.i, with focus on attaining 100% on-time delivery of booked orders. • Project managed new product introduction, custom configurations for large OEMs. • Successfully achieved End of Life of LAN adapter product line. Sold 85% of excess inventory. • Improved forecasting accuracy by 35%, through close communication with customers and innovative reporting, for designated OEM customers. • Worked closely with Sales Directors to maximize revenue and meet/exceed assigned sales targets. • ERP systems used: ORACLE, SAP/ R3, Intuitive ERP. CRMs: Sales force, Act • Proficient with Microsoft Office (Excel, Word, PowerPoint, Outlook), MS Project, Lotus Notes, Agile. • Foreign languages: Spanish, French, Romanian Education: University of Bucharest – Bachelor of Arts Contact Info: Manuela Podasca Email: [email protected] Ph: 510-487-4575 Cell: 510-952-1477

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HUMAN RESOURCES GENERALIST Dedicated Human Resources professional with over ten years of progressive experience and achievements within the service and manufacturing environments, working well both independently and as a team member to achieve business objectives. Skills set include: • • • •

Verbal/Written Communications Legal Compliance Employee Relations Policies and Procedures

• • • •

Bilingual, English/Spanish Training and Development Planning/Scheduling MS Office

PROFESSIONAL EXPERIENCE • Researched and used cost effective methods for recruiting direct staff and sub-contractors nationwide. • Acted as primary point of contact for employee and management inquiries regarding HR issues, questions and concerns, while maintaining a high degree of confidentiality. • Assisted in the implementation of HR initiatives, programs and policies in the areas of recruiting, hiring, new employee orientation and performance management. • Designed, managed and facilitated off-site training programs for staff at all levels in the organization. • Led major overhaul of HR filing system that improved record organization, restored full legal compliance and enhanced efficiency. EDUCATION BA, Sociology – California State University, Hayward, CA PHR Certification – HRCI CONTACT INFORMATION Marta Montalvo-Kao E-mail: [email protected] Phone: (510) 475-0487

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ENGINEERING CHEMICAL/BIOCHEMICAL ENGINEER, PROCESS SCIENTIST Determined, hands-on, and team-oriented engineer looking to develop and improve manufacturing processes for a biopharmaceutical company. Expertise: • Fermentation (analysis and operation) • Spray Drying (construction, startup, operation, improvement, management) • Material balance/process analysis • Preparation of permitting documents • Report, procedure, and grant writing • Bioseparations • Cell culture • Media preparation • Analytical instruments (HPLC, GC, enzyme-based glucose analyzer) • Isostatic ceramic press • High temperature kilns Education: M.S. and PhD., Chemical Engineering, Colorado State University (Biochemical Engineering concentration) B.S., Chemical Engineering, University of California, Davis Contact Information: John R. Haigh Email: [email protected] Home Phone: 510-818-9245 Mobile: 510-396-5234 _____________________________________________________________________________________

PROJECT / PROGRAM MANAGER Skilled project / program manager with fifteen years experience known for effectively managing and leading multiple projects across multiple functional areas. Track record of process implementation and improvements resulting in 25%1000% improvements in productivity. Seasoned public speaker. • Engineering Program/Project Management - Themis (High speed blade computers for military applications) • Engineering Program Management, - Copper Mountain Networks (DSL networking equipment) • Engineering Liaison, - 3Com (High speed routers) • Engineering Services Manager, Software Test Engineer - Novell (Network Operating Systems) • Telephone technical support accounting systems - Computer Associates. Supported all accounting packages, Payables, Receivables, General Ledger, Order Entry, Inventory Control, Job Costing, Payroll, and Time Billing & Receivables. • Two years Accounting System trainer and installer on above accounting systems. Education / Work Experience: ScrumMaster Training & Certification, Personnel Management, Interviewing, Time Management, Project Management, ISO 9000 & 9001 Management, ROHS training. California State University Hayward Contact Info: Larry N. Heard Email: [email protected] Phone: 408-781-1769

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SOFTWARE ENGINEER - SQA SKILLS Languages Tools Java J2ME, J2SE, J2EE-EJB, JSP-servlets, C++, VB, VC++, Oracle SQL Plus, C Shell and Bourne Shell script, Perl, TL1, XML, HTML, CGI, MS SQL-Server, MySQL, SNMP, pkgadd, Rational Load Tester, ASSEMBLER, IBM WSDD-WME, Web Sphere Server, SILK, Astra, Palm OS, WinRunner, Bugzilla, RPM utility, Solaris SMF, Junit, Jboss-Tomcat, Eclipse, PHP Platform Solaris, Windows-XP, Linux Red Hat, HP-UX, PalmOS, Pocket PC –Windows Mobile, TCP/IP, CDMA, GPRS, WiFi, Bluetooth, Symbian OS Hardware Compaq DL360-DL760, Dell Power Edge 350; Sun SPARC T200 servers; HP 9000, Palm Tungsten-Treo, Siemens PPC, Nokia E61, RIM 957/950, Motorola Q9x, Vmware, Lenovo ThinkPad T-61 BACKGROUND and KEY ACCOMPLISHMENTS • Developed and implemented SQA process for J2ME J9™ deployment on Palm OS • VC++ Corba (Mico™) test platform for DSL Network Management System • Designed and implemented a application-level record locking device at Logisticon • Consulted and provided a multi-threaded solution for scalability to a Sun CRM ISV • Instrumental in the definition of the JavaPOS API and developed first JavaPOS • Proof-of-concept demo that was shown at CES, NRF, JavaOne 1998 • Awarded for establishing first product certification test-bed at Turnstone Systems • Implemented first SunXTL CTI demo with VOIP for Telecom Expo 1996 • Developed and completed first JTAPI proof-of-concept within 30 days for CTI-Expo 1998 • Awarded by Sun's CEO for key contributions: JavaPOS API & J2EE-EJB Deployathon 1999 • Awarded several bonuses by Motorola for On-Time, High Quality Orca NOC deliverables Contact Info: Paul Lincoln Comey Phone: 408 348-4080 Email: [email protected] _____________________________________________________________________________________

PHYSICAL DESIGN AND VERIFICATION ENGINEER Extensive experience and detail oriented team player seeking next career opportunity • Cadence Place and Route • Clock Tree Synthesis • Timing driven routing • Cadence verification: LVS, DRC, ERC, Antenna checks and LVL • Cadence Virtuoso layout • Mentor Graphics Calibre DRC • Tape out • Detailed timing closure iteration, working closely with VLSI design engineer • ECO implementation • Close interaction with peer organization, VLSI design, CAD, Analog design and process engineer • Good interpersonal and communication skills • Strong technical leadership and self motivation • Bilingual: English and Mandarin Education: BSCS, University of Texas at San Antonio Affiliation: Upsilon Pi Epsilon computer science honor society member Contact Information Gwat Kwik Email: [email protected] Phone: (510) 589 – 4393

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SR. MECHANICAL ENGINEER/ SUPPLIER QUALITY ENGINEER Extensive background in the Semiconductor Industry. Expertise in product development, systems design, and conceptual design development through the integration of mechanical systems. Last 5 years in Supplier Quality Engineer-managing supplier’s quality. • Created, developed and implemented hardware and assembly procedure for Barcode Reader. • Worked with vendor to establish lower level design requirements and specifications for Universal cassette handler. • Provided technical guidance to new engineers, designers and drafters to build confidence and keep them focused and on track. • Implemented and developed Supplier Performance Database. Provided Monthly supplier Score Cards to Materials group. • Audited suppliers and interfaced suppliers for audits, source inspection, and CLCA on NCMR. • Trained and coached Receiving Inspectors activities for supplier's quality related issues. • Auto Cad/Mechanical Desk Top, Inventor, Pro E, Alibre Design, Microsoft Office. Education: Bachelors Degree Mechanical Engineering, Diploma: Systems Engineering Contact Information: Mirza Aslam Email Address: [email protected] Phone: (510) 918-7450 Cell _____________________________________________________________________________________

TRAFFIC ENGINEER SKILLS and CAPABILITIES: urban planning, transportation planning, traffic engineering, organizing, research, writing, report preparation, editing, data collection methods, data analysis, forecasting. EMPLOYMENT: 1998-2008 Associate Transportation Planner, City of Hayward, CA Urban Planner, RGM Consulting, Fremont, CA ACCOMPLISHMENTS: • Performed transportation planning and traffic engineering for the City of Hayward, CA (population, 140,000). • Analyzed over 300 proposed land developments to determine impact on local street system. Implemented access management policies. Researched traffic calming, traffic signal and STOP sign warrants, parking restrictions, and other neighborhood issues in response to citizen requests. • Consulted with public and private clients on transportation and regional issues. Clients included Association of Bay Area Governments (ABAG), Washoe County, NV, San Joachin County Council of Governments (SJCCOG), Rajjapan & Meyer Engineers, and Bay Meadows Racetrack Redevelopment Company. • Performed transportation planning, traffic engineering, parking, campus, downtown, transit and paratransit studies for public and private sector clients. Prepared over 50 site traffic impact studies. • Researched traffic calming, traffic signal and STOP sign warrants, parking restrictions, and other neighborhood issues in response to citizen requests. • Researched and co-authored a truck travel demand study for Caltrans and Alameda County that was used to forecast goods movement. Developed survey instruments to collect relevant and accurate data concerning truck travel. Supervised collection of over 10,000 truck intercept interviews, gathering information on truck trip origins and destinations, type of goods hauled, and where truck was garaged. EDUCATION: B.A. and M.U.P. (Urban Planning), University of Illinois, Champaign-Urbana, IL Contact Info: Roger G. Marshall Phone: (510) 739-6500 Email: [email protected]

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SENIOR CAD DESIGN DRAFTSMAN Senior CAD design draftsman with CAD management and teaching experience. AutoCAD expert. With understanding of facilities layouts, electrical, and mechanical (piece parts) layouts. Years of architectural and mechanical experience. My skill set includes: manipulating and working with backgrounds, layer management, xrefing, xclipping, plotting, and scanning. Ability to multi-task, work independently, and efficiently. Excellent verbal and communication skills. I also take think that I would be a valuable asset. INDUSTRIAL EXPERIENCE TELADATA, Fremont, California 3 years Documentation Specialist • Work closely with project managers and engineering consultants to develop 2D detailed drawings, floor plans, and documentation of telecommunication networks using AutoCAD. • Used AutoCAD to generate electronic files of client facilities, including but not limited to, floor plans, riser diagrams, detailed room layouts, dimensioning, notes, elevation views, single-line drawings, cut sheets, telco, photographs, site plans, plotting/printing, binding, and on-site survey and evaluation. Also, responsible for following multiple jobs from the conceptual design stage to the “As-Built” stage. • Maintain and create CAD library and symbols • Organize and maintain AutoCAD files • Communicate with clients, vendors, and consultants by telephone, facsimile, correspondence, electronic mail, meetings, FTP, and voice mail • Track all tasks using Time slip program • Track, stock, and order CAD related supplies • Perform light office duties such as filing, answering phones, faxing, e-mailing, shipping, and light lifting EDUCATION LAWSON STATE COMMUNITY COLLEGE, Birmingham, Alabama Certificate with honors in Architectural Board and Computer Aided Drafting SOUTHERN TECHNICAL COLLEGE, Birmingham, Alabama Associate of Applied Science in Board and Computer Aided Drafting Contact Info: Kermit M. Little Bay Area Cell (205) 413-5339 Email: [email protected] _____________________________________________________________________________________

TECHNICAL SUPPORT ENGINEER & REPAIR/ QA / RMA TECHNICIAN Detail oriented, enthusiastic, team player. Repair server for different products Sun, Bluecoat, Rackable, Provide going reliability test, documentation & report to Q.A Engineer the fail log file, helping engineers to do F.A analysis. FAI, and IQC procedures. Technical support to all phases of areas: dealers, reseller, end-user, customer Reduce RMA repair cycle time from 2 weeks to 1 day Education:

Bachelor degree of Science from National Cheng Kung University, Taiwan Certificate Electronic &Computer Technology from Mission College, Santa Clara Certificate Computer Repair from Skill Centers

Contact information: Edward Tong Email: [email protected] Phone: 510-793-8641

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SOFTWARE DEVELOPMENT ENGINEER / PROGRAMMER ANALYST / APPLICATIONS SUPPORT • • • • • • • • •

Extensive experience in coding, testing, modifying, debugging, documenting and implementing software modules. Adept at functional analysis and persistent at problem solving and troubleshooting. Ability to interact with different application groups to deliver quality solutions in a multitasking environment. Client-focused to meet the needs of my user communities. Knowledge of data warehouse/ETL design and development methodologies. Application support experience in retail industry (merchandising), telecommunications, insurance, warehousing, education. Excellent written and verbal communication skills. Experience with Oracle databases, as well as MS Access. Working knowledge of Visual Studio, C++, C#, HTML, Visual Basic, PHP, Java, and COBOL.

Education: Master of Science, Information Systems, Golden Gate University Master of Business Administration, Management, Golden Gate University Bachelor of Arts, Information and Computer Science, University of California, Santa Cruz Contact Information Olaf Ingwerson Email: [email protected] Phone: 925 455-5024 _____________________________________________________________________________________

SYSTEM FIRMWARE ENGINEER System firmware and diagnostics software developer for several workstations, mid-range and high-end Enterprise servers. Core strengths in: • Full cycle of product conception, design specification, coding and software integration. • System firmware design (IEE-1275 OpenBoot Prom, FCode device driver.) • X86 Solaris/Unix Operating system device driver. • Diagnostics software (POST, Burn-in, board functional tests.) • Board prototype bringup. • Firmware technical lead. • Languages: C, Forth, Fortran, Pascal, Assembly languages: SPARC, Motorola 88000 and 68040, AMD 2910/2903 Microcode, Intel 8085 and 8051. • Devices: PCI Express, PCI, cPCI, SBus, SATA, SCSI, Flash EEPROMs, PS/2 Keyboard, VME, Futurebus+. • Operating Systems: Solaris/Unix, Linux, Window. Education:

MSCS, San Jose State University, San Jose, California. BSEE, University of Portland, Portland, Oregon.

Contact Information: Phuong Luu Email: [email protected]

Phone: 510-353-1977

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ENVIRONMENTAL COMPLIANCE PROFESSIONAL/INSPECTOR Detail Oriented & highly motivated team player seeking next career opportunity. Profile:13+ years of environmental compliance experience in the private and public sector. Working at the Fire Department I was able to obtain compliance in an enforcement case that earned $10,000 for the City. Strong knowledge of governmental standards, resource development & environmental protection. Skilled in writing environmental standard operating procedures. Able to balance legislative demands with real world economic interests. Proficient in Microsoft Office. • Provided environmental, health & safety consulting to a broad range of clients, including research & development organizations, heavy & light industry, pharmaceutical & chemical manufacturers • Developed storm water pollution prevention plans, spill prevention control and counter measure plans to prevent pollution of the SF Bay • Prepared air permit application for Standby Emergency Generators and gas stations • Developed Hazardous Materials Business Plans/Emergency Response and Contingency plan • Prepared underground storage tank related paper work incl. temporary and permanent closure • Enforced all elements of Union City’s Certified Unified (CUPA) and Storm Water Pollution Prevention Programs. • Conducted CUPA inspections, fire code & storm water inspections for compliance with federal, state and municipal laws and regulations. Investigated complaints of illegal disposal of hazardous materials and responded to emergency incidents • Earned a reputation for quick and informed handling of a wide variety of environmental situations, assessing the initial impact, determining the best course of resolution and recouping costs • Conducted plan checking for new projects Education: BS Environmental Engineering, FH-Bingen/Germany Contact Information Anke Neumann Email: [email protected] Phone: 510.921.8634 _____________________________________________________________________________________

TRANSPORTATION ENGINEER / SOIL ENGINEER •

Extensive field experience in Soil testing and inspection. Nuclear gauge soil testing • Reading and implementing soil report • Foundation Inspection • Construction Inspection CA, Dept. Of Transportation • Bridge construction inspection. (CA. Dept. Of Transportation) • Highway Construction Inspection (CA. Dept. Of Transportation) • Auto Cad 14 and 2000 Education: Bachelors Degree in Civil Engineering, Tri State University, Angola - IN AA degree in Architectural Design and Drafting Silicon Vallley College, Fremont – CA Contact Info: Faraj Tabari Email: [email protected] Phone: (510) 565-5229

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TECHNICAL TRAINER / CONSULTING ENGINEER Extensive experience of instructor-led and online technical courses including Storage Area Networking (SAN) protocols, Analysis tools, and Automatic Test Equipment (ATE) maintenance & calibration. • Trained thousands of engineers & technicians at major computer OEMs in SAN protocols including SCSI, iSCSI, Serial Attached SCSI (SAS), and Serial Attached ATA (SATA). • Created & presented “Hands-On Labs” using protocol analyzers & software including Verisys, Catalyst, Finisar, Ethereal/Wireshark. • Experienced in online presentation using Virtual Classroom, GoToMeeting, WebEx software. • Adapted materials and presentation to student and customer needs. • Reviewed, edited, & updated technical documents for accuracy and readability. • Experienced in Word, PowerPoint, & Excel. • Experience in website development tools (HTML, FrontPage, WordPress, Drupal). • Experience in Computer & Test System integration & maintenance. • Excellent troubleshooting & debug skills of hardware, firmware, & software. • Familiar with hardware test tools (oscilloscopes, analyzers, measurement devices). • Operating System experience: Windows, Unix, Linux. • Enjoy working with people across department, as a team, and independently. Education: Bachelors Degree in Electronics Engineering Technology (BSEET) Contact Information Greg Alvey Email: [email protected] Phone: (510) 366-1691 (cell) _____________________________________________________________________________________

MECHANICAL ENGINEER/DESIGN ENGINEER EXPERIENCE 2007 - 2009Walters & Wolf Glass Company, Fremont, CA Takeoff Group Checker 1989 - 2007Gillig Corporation, Hayward CA Design Engineer ACCOMPLISHMENTS • Worked with Project Engineer to redesign front door and adjacent areas to provide more clearance for wheelchair passengers in compliance with 1991 Americans With Disabilities Act • Designed innovative luggage rack / wheelchair position combination, allowing company to pursue additional contracts • Managed drawing and information database for seat arrangements, reducing design time by 40 percent with increased information output SKILLS AutoCAD 2008, Windows NT, XP, & Vista; Macintosh OS PERT, CPM, Bill of Materials, plant & office layout, form design SPSS, Harvard Graphics, MS Office, Lotus Smart Suite Marketing research: questionnaire design, coding and analysis EDUCATION

California State University Hayward San Jose State University MBA, Marketing BS, Mechanical Engineering

Contact Info: Allen Yim Email: [email protected] Home: (510) 651 - 9342 Cell: (510) 299 - 7263 www.LinkedIn.com/in/AllenYim

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MANUFACTURING ENGINEER SKILLS and CAPABILITIES: • 15+ years experience in all phases of manufacturing including introduction of new products and sustaining engineering. • Written assembly instructions/methods for use in a Just in Time (JIT) environment and trained assembly personnel to use the instructions. • Written electrical and final test procedures for large scale diagnostic instruments and performed validations on these procedures. • Developed and validated test fixtures for use in checking sub-assemblies prior to integration in the final product. • Worked with vendors and suppliers to correct issues with parts rejected during the assembly and test process. Initiated and implemented Engineering Change Orders (ECO) for corrections to parts issues. • Excellent knowledge of printed circuit board fabrication, assembly and testing, wiring/cabling, sheet metal, and injection molded parts • Familiar working with ISO 9001 and GMP/GLP requirements. ACCOMPLISHMENTS: • Transitioned three (3) different new instruments from engineering to manufacturing overseeing all phases from assembly to final test within require timelines. • Earned site award for identifying errors in new printed circuit design and implementing corrections resulting in a cost saving of 100M. EMPLOYMENT: 1992-2008 Abbott Laboratories (Diagnostic Division) CONTACT INFO: Ronny Flynt Hayward, CA 94541 (510) 293-0958 [email protected] _____________________________________________________________________________________

PURCHASING MANAGER/SENIOR BUYER Extensive experience in procurement/materials in Electronics, Medical, Telecom, Semiconductor, Logistics, Inventory, Warehouse, Shipping/Receiving, Acct.-Payables/Account Receivables.  Experience with interfacing with R & D, Engineering & Manufacturing.  Managed the ECO (engineering change orders) process with suppliers.  Skilled negotiator and contracts, wrote administrated multi-million $ savings.  Extensive experience with MRP-Systems, Word/Excel, Power Point, ISO-9000, FDA/GMP.  Plan, coordinate & perform wide variety of complex procurement.  Participated in selection of qualified suppliers & manufactures.  Responsible for preparation of RFQ (Bids). Place PO’s for goods and services.  Extensive experience with vendor returns products, RMA/MRB transaction/procedures.  Hand-on buying, eco process and follow-up. What ever it takes. EDUCATION: Bachelor of Science – Business Administration – California State University – Fresno Associate of Arts – Accounting Chabot College – Hayward CA Certificate – Industrial Engineering, Chabot College, Hayward CA CPM Certification, N.A.P.M. (Metro Chapter – now Golden Gate Chapter) Contact Information Michael A. Reclusado E-mail: [email protected] Phone: (510) 793-7370

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EXPERIENCED PROFESSIONAL IN ENGINEERING AND MARKETING TECHNICAL SKILLS:

Applications Engineering, Product Marketing, Component Engineering, Supplier Management, Hardware and Software Design Engineering, Analog and Digital design, Video and Graphics hardware, Memory devices including Flash, DRAM and SRAM, CPU, GPU, ASIC, FPGA, active and passive components, PCB layout guidelines, VHDL / Verilog, Unix, Solaris, C, C++, User Interface design, Inventory control, Forecasting, Market research, Tradeshow planning and management, Technical training and conference planning and management

EDUCATION:

Stanford University Graduate Work towards MSEE / Teaching Assistant in Computer System Architecture University of Puerto Rico at Mayaguez BSEE (Magna Cum Laude)

LANGUAGES:

English, Spanish and German

Contact Info: Edgardo Rodriguez-Crespo Phone: 510 440-8271 Email: [email protected] _____________________________________________________________________________________

DATA CENTER ENGINEER/ JR. SYSTEMS ADMINISTRATOR Data Center engineer available for shift work. Analytic ability is a strong point. Degrees in Physics and Computer Science. Skills: Systems administration Unix and Linux, some network administration, hardware assembly/troubleshooting. Programming Languages: C, Korn-shell, C-shell, Perl . OS: Unix, Linux, QNX, DOS, Windows NT/2000/2003/XP • Performed software builds of servers for co-hosting customers • Racked/Stacked Servers • Connected power, fiber, and Ethernet cables • Configured Linux and Windows NT servers for production • Remotely accessed co-hosted servers to perform basic monitoring • Troubleshot and repaired operating system problems • Performed upgrades of customer servers with minimal downtime • Improved Ethernet-based TCP/IP network serving Windows NT and QNX machines by analyzing, consolidating and modifying resident scripts, resulting in 20% improvement in response time. • Maintained Ethernet-based TCP/IP network serving Windows NT and QNX machines. • Built and maintained 100+ QNX-based software development computers. • Streamlined computer assembly process reducing time from computer request to computer delivery by 66%. • Provided systems support to reduce downtime of QNX machines by 50%. • Built new build servers, allowing dedicated server for each product line. • Performed builds of interface software running on various product lines. • Assisted in streamlining build process. Education:

BSCS San Jose State University BS Physics San Jose State University

Contact Info: Eric Larson Phone: 510 449-2142 Email: [email protected]

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SENIOR ELECTRONICS ENGINEERING TECHNICIAN I am an experienced engineering technician with an extensive and wide-ranging background in instrument calibration, repair, test and measurement, technical training, and customer support. I have written operator and user manuals and assisted with R&D projects including moving an ATE tester interface instrument from prototype to production to customer buy-off. I interfaced with product engineers to provide new product characterization in support of semiconductor component product lines. Configured and performed routine maintenance on gas chromatographs and ALS systems, updated firmware and computer software, repaired and reformated computers and printers. Evaluated performance of prototype instrument, moved it production, obtained customer buy-off, and began shipping new I/F8 capacitance meter interface instruments. Provided customer technical support locally and at overseas sites by writing user manuals, training operators, reviewing test programs, and by developing performance verification procedures for a new tester interface instrument. Calibrated, adjusted, and repaired various common test and measurement instruments as well as microwave test instruments per Mil-Std 45662 and company procedures (QAI). Managed discrete semiconductor component engineering test lab, performed discrete component semiconductor test and new product characterization; led test technicians in support of bipolar & DMOSFET product lines. EDUCATION

A.S., Electronics Technology, College of San Mateo B.A., San Francisco State University

Joe Araujo Phone: 510-438-0643 Email: [email protected] _____________________________________________________________________________________

QUALITY ENGINEER • Evaluation of current manufacturing process / procedure documentation for accuracy and cost reduction. • Provided input for multiple PCB and system design reviews. • Provided documentation for First Lot to Stock material release. • Evaluation of non conforming material for use in the product. • Evaluation of Change Notices as required. • Specify inspection tools for Incoming Quality Dept. • Evaluation and analysis of customer material issues. • Generated Validation Change Request, User Interface and Design Qualification validation documentation for test fixture used at vendor sites. • Provided root cause / failure analysis services for multiple product failures in production, incoming inspection, and Return Material Authorization (RMA) modes. • Compiled and analyzed quality data for my assigned vendors. Provided vendor quality reports for management reviews. Test Engineer • Generated, implemented and documented test processes and procedures for multi million dollar enterprise class capital equipment systems, midrange capital equipment systems and Printed Circuit Boards in high and low volume New Product Introduction (NPI) and Production modes • Generated processes to evaluate engineering changes on a limited number of production units on schedule and under budget. • Compiled and analyzed failure data. Reported results to customers and internal organizations with recommendations for resolution • Provided multiple test quotes for new business development. • Managed customers source inspections Contact: Frank Rossi 40

Phone: 408 7265434

Email: [email protected]

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MASTER CRAFTSMAN/SENIOR MECHANIC Skills Summary: • Plumbing/Pipe Fitter • Carpentry • Steel Fabrication • Welding (Structural) • Metal Machining • Special Metal Projects

• • • • • •

Construction Liaison and Management Heavy Equipment Operator Task Development Equipment Rigging and Moving Read and Interpret Blueprints Manage both Large and Small Projects

Experience: Communication and Powers Industries, Palo Alto, CA Senior Mechanic Olson & Company Steel, San Leandro, CA Foreman & Mechanic National Semiconductor (Construction Department), Santa Clara, CA Master Craftsworker Lead

2006 to 2009 2000 to 2005 1977 to 2000

Education & Military Service: US Navy: DD214 Honorable Discharge Pacific High Diploma, Project FEAST—Lockout/Tagout Courses Asbestos Training. Environmental Safety & Health Training Crane Inspection and Certification Bureau – Mobile Crane & Rigging ADI Advance Schools, Inc. – Mobile Engine Service and Vehicle Maintenance Contact Info: Tom Austin Email: [email protected] Phone: 510-783-2618 _____________________________________________________________________________________

SOFTWARE QA ANALYST/PROGRAMMER ANALYST Extensive experience in Development, coding, testing, analysis, user training and customer support with strong back back ground in client/server architecture. • Involved in testing, as well as support and maintenance of software application. • Developed test cases and test scripts by analyzing business and functional requirements. • Execute and analyze test cases and report discrepancies in defect tracking system. • Communicate and collaborate with Engineers about testing consideration, defects, and design changes. • Performed both black-box and white-box testing to verify both front-end application (GUI) and back-end (Database). • Operating Systems: Windows 2000/XP/ NT, Unix. • Software: Visual Basic 6, SQL Server, Oracle PL/SQL, MS Access, Ascential ETL Datastage, MS Office. • Testing Tools: Mercury Quality Center to raise, track defects and execution. Education: Bachelors Degree in Engineering – Computer Science. Contact Information: Uthra Sourirajan. Email: [email protected] Phone: 510-742-9971

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FAILURE ANALYST/RELIABILITY ENGINEER A hardworking and highly knowledgeable engineer with extensive experience in all the facets of semiconductor processing, testing, failure analysis, technical writing, quality, equipment management, customer service, scheduling. Works cross-functionally with colleagues in order to address situations, develop new procedures, increasing productivity. An attentive problem solver who consistently meets goals and provides the foundation for corporate growth. TECHNICAL SKILLS Equipment: Decapsulator, plasma/chemical etchers, liquid crystal, curve tracer, wavelength laser, test circuit for analysis on bench, emission microscope, submicron prober. Programs: Microsoft Office Suite. EXPERIENCE FAIRCHILD SEMICONDUCTOR INC. San Jose, California Failure Analysis Engineer 2000-2009  Verified customer return units/parts on automatic test equipment (ATE) bench. Submitted parts to failure analysis (FA) lab for further verification. Created and wrote 8D reports for customers in timely and professional manner.  Held responsibility for electrical verification and characterization of IC failures using ATE, bench test equipment as well as knowledge of customer applications.  Performed in-depth, hands-on IC failure analysis to root cause using non-destructive and destructive techniques, including decapping, liquid crystal, deprocessing, as well as delayering up to silicon level.  Completed failure analysis report 97% within 15 days and initial verification of return 99% within 48 hours. EDUCATION M.S., Electrical Engineering

NORTHWESTERN POLYTECHNIC UNIVERSITY, Fremont, California

Realtor Jogendra J. Patel Cell: (510) 673-6043  Email: [email protected] _____________________________________________________________________________________

Senior ASIC Verification Engineer with Design and Back-end experience Extensive experience in the ASIC verification, design and back-end activities, including RTL coding, verification (testbench development, testcase generation and test regression), logic synthesis, static timing analysis, Place and route, power analysis, ECO and final tapeout process Programming Languages: Verilog, SystemVerilog, Perl, Tcl/Tk, C/C++, VCS, CRT, SVA Tools: Design Compiler (DC), PrimeTime, Debussy, SignalScan, Covermeter, CVS, Astro, AstroRail, Hercules, Physical Complier, Jupiter, STARRC, Formality, Opus, Nanosim, SPICE • Developed test plans for unit-level and chip-level verification • Design and implement testbenches and testcases in an advanced verification environment • Created automated test scripts and applications to conduct direct tests, random tests, constrains random tests (CRT), assertions and stress tests • Worked with system and hardware engineers to port tests to other environments, silicon bring up, and validation, failures analysis. Generated test vectors for ATE • Improve testing methodology of the simulation environment • Participate in design specification reviews • Implement RTL coding for high-performance networking product • Perform logic synthesis, timing analysis and power analysis • Conduct back-end process including Place & route, adopted memory IP, create library, power analysis, crosstalk analysis, LVS/DRC/Antenna verification and generate final tapeout files • Prove records to tape-out several ASIC products with IDT, TSMC 130nm, 90nm and 80nm technology Education: MS Electrical Engineer

2003

Contact Information: Chi-Tan Chan (Roy) 43

Email: [email protected] Phone: (510) 565-4780

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MANUFACTURING ENGINEER CORE STRENGTHS: • Strong individual contributor and team lead • Component / assembly, testing and validation • Launching new products, development to manufacturing • Lean manufacturing techniques • Process developments and design improvements • Manufacturing cost reductions and productivity improvement • Developing and implementing high technology manufacturing solutions • Extensive experience in operations • Highly skilled in vendor and customer relations • Team player, creative problem solver, long-range planner, dependable, self directed, analytical and organized EXPERIENCE: Over Fifteen years manufacturing engineer in Capital Equipment manufacturing. • Worked with R & D to improve designs and design for manufacturability. • Technology transfer, launching new products, design to manufacture. Designing production line. • Writing standard operating procedures, work instructions. • Assembly line support, process improvements and manufacturing fixtures. • ISO 9000 and demand flow technology (Kan ban) implementations. • Writing qualification reports per FED requirements and quality standards. • Supplier quality engineering. Vendor audits and qualifying new vendors. Manufacturing cost savings. • Implemented MRB system and reduced parts inventory base. EDUCATION / TRAINING: • BS Organizational Behavior. University of San Francisco, San Francisco, CA. • Diploma, Mechanical Engineering. State Board of Technical Education, Punjab, India. • Biotechnology manufacturing certificate. Ohlone College, Fremont, CA. Contact Info: Gurbachan S. Dhillon (Gorby) Email: [email protected]

Phone: 510-489-0259 Mobile: 510-552-7540

_____________________________________________________________________________________

PRODUCT MARKETING/ BUSINESS MANAGEMENT/ BUSINESS DEVELOPMENT Seeking a challenging position where proven technical marketing, product support, and project management skills are essential, especially where price negotiation and product delivery solutions are critical in meeting sales goals. Profile: 10 years in product marketing for semiconductor Equipment Company, 3 years in Technical support engineer for semiconductor Equipment Company. • Successfully managed accounts in Korea, China, Taiwan, Singapore, Malaysia, Europe and North America for Semiconductor Equipment Company for last 10 years • Contributed $400M in annual revenue for Taiwan accounts • Increased the market share to 75% from 30% at one of the Taiwan accounts • Developed and managed China accounts contributing $100M annual revenue • Negotiated product pricing with gross margin of greater than 60% exceeding target margin of 50% • Directed and reported strategic account penetration • Planned and coordinated customer visits and technical presentation • Developed annual and quarterly business forecasts • Fluent in Korean Education: BS in Mechanical Engineering, San Jose State University Contact Information Thomas Lee Email: [email protected] Phone: (408) 836-1217

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FINANCE TREASURY ANALYST, FINANCIAL ANALYST, BUDGET ANALYST AND ACCOUNTANT • 15 years of accounting experience worked for corporate office as well as small company in the computer industry, and governmental agencies. Expertise in cash management, financial analysis and reporting, budget, audit, general ledger (GL), accounts receivable (AR), accounts payable (AP), billing, collection, inventory, fixed assets, payroll, sales and use tax, contract, grant, bond and project management. • Strong analytical and communication skills to analyze and reconcile data and accounts. Capable of managing multiple tasks, prioritizing works, meeting deadlines and performing well under pressure. Proactively provide analysis reports with constructive recommendations to the management. • Effective interpersonal skills. Successfully work with staff, students, faculty, groups, vendors and customers of diverse backgrounds. Fluent in Mandarin and Taiwanese. • Diligent, organized, detail-oriented, self-motivated, independent and reliable team player. • Proficient in Microsoft Excel, Word, Outlook, GroupWise, Lotus Notes, and accounting systems: FMS, PeopleSoft, Banner, Datatel, QuickBooks, Prolog, CIS, Intuitive, SAP, Oracle and TouchNet. • Bachelor’s degree with majors in Accounting, Public Finance and Taxation. Consultant training for Oracle Financial Application 11i and SAP R/3 FI/CO. Selected among 3,000 candidates for managerial training. Education: • Bachelor’s degree in Business Science, Department of Public Finance, National Chengchi University, Taipei, Taiwan. • Certificates, System Implementation Consultant, Oracle Financial Application 11i and SAP R/3 FI/CO, Shin Shin Training Center, Mountain View, CA. • Manager Trainee Certificate, Financial Training Institute, Department of Treasury, Taipei, Taiwan. Contact Information: Angel Hsu E-mail: [email protected] Phone: 510-623-1817 _____________________________________________________________________________________

FINANCE/ACCOUNTS PAYABLE SPECIALIST Extensive experience in account reconciliation; maintaining and balancing A/P and CDJ journals; and preparation and posting of related GL transactions partnered with strong attention to detail and effective organizational and communication skills. • • • • • •

Processed accounts payable for four locations with an average monthly volume of $200K Collaborated with software company and upper management to implement new software system improving visibility of expenses and profitability Worked independently with software company to reclassify historical data into new business units created by Controller Consistently increased detail level of data with minimal impact on overall processing time Set-up accounting procedures for company petty cash account increasing visibility of expenses MS Word & Excel, Certiflex v9, Netsuite

Education: BA, Liberal Studies, California State University Northridge, Magna Cum Laude Contact Information Tammy Grist Email: [email protected] Phone: (408) 375-3140

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FINANCIAL SERVICES MARKETING Objective: Experienced Manager seeking a leadership position, where my proven management skills in Financial Services Marketing, Sales, Service, Call Center Operations and Project Management can be utilized. Professional Summary: A professional manager with over 15 years experience including: Marketing Management • Product Management - Lending • MIS Management & Process Engineering • CRM – Evaluation & Implementation • Direct Marketing Management Sales & Service Management • Inside Sales Management • Hiring / Coaching / Training • Goal Setting / Compensation Administration • Service Level Management Operations, Training and Human Resources Management • Call Center Management • Process Automation & Staff Right Sizing • Measurement Matrices / Reporting • Training Facilitator • Benefits Analysis – Health/401K • Lending Compliance Project Management • Microsoft Project Enterprise • Work Force Management Education • Bachelor of Arts – San Francisco State University, Business Administration - Major: Marketing • Insurance – California Life Agent – Life; Health; Disability & Long Term Care Insurance • MS Office Suite: Word, Excel, Power Point, Access, Outlook & Enterprise Project Contact: James L Mull Home: 510-656-1617 Cell: 510-396-7653 Email: [email protected] _____________________________________________________________________________________

SENIOR FINANCE/ACCOUNTING POSITION: DIRECTOR / CONTROLLER / VP Results-oriented professional with excellent interpersonal and team building skills, work-accuracy, meeting tight deadlines, streamlining processes for efficiency and cost savings. Profile: Extensive finance & accounting experience that includes SEC, Sarbanes-Oxley, FP&A/Budgeting, Accounting and Close process, Financial Reporting, Audit, Stock Administration, Revenue Recognition, Policy and Procedures, M&A, Process Improvement, and System Conversion.  Responsible for SEC reporting: 10-K, 10-Q, 8-K, Proxy Statement; coordinate all activities up to annual shareholders meeting; write Earnings Press Releases; manage Section 16 filings, 10b5-1 plans, Corporate Governance/ Disclosure Committee/ Insider Trading policy compliances.  Manage Internal Control program and SOX-404 compliance, perform Internal Audit, and report results to Audit Committee; develop policy and procedures.  Manage monthly/quarterly accounting close, consolidation, financial reporting; revenue recognition; FAS 123(R) equity accounting; review all aspects of accounting operations including transactions related to general ledger, receivables, payables, payroll, fixed assets and stock options/restricted stock units; implement ERP system conversions; implement post-IPO activities.  Plan and develop the annual budgeting; conduct FP&A, and management reporting.  Research technical accounting issues; and analyze new accounting pronouncements. EDUCATION:

M.B.A., University of Phoenix Masters in Business (Finance), Bachelors in Business (Accounting)–Honors, University of Delhi

Contact Information: Pulay Mohun Email: [email protected] Phone: (510) 745-7810

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BUSINESS COORDINATOR Summary • Saved principals thousands of dollars of valuable prospecting time and from potential litigation costs resulting in upholding reputation, increased profitability, growth and preservation of over $700M assets under management. Professional Experience Consulting Group Analyst, CITI SMITH BARNEY, San Jose, CA. (2004—2008) • Provided analytical support to 3 Financial Consultants and high quality service to their over 4100 clients • Record of 90% account retention resulting in leveraging client relationships to enhance business • Analyzed, researched, processed and synthesized large amounts of data from multiple sources to create recommendations for FCs and to meet their clients’ broad range of investment needs • Gathered, evaluated and customized statistical data to produce internal commentary reports related to trading and investment performance. Prepared, coordinated and maintained various quarterly reports • Reviewed client portfolios and their Investment Policy Statements periodically so as to track their progress and affirm their risk profile. Developed and presented investment proposals and financial plans, illustrating various alternative scenarios and strategies and motivating them to take action. • Investigated products and performed vendor due diligence before rendering advice resulting in improved performance. Acted as a liaison between wholesalers, Financial Consultants and clients. Financial Consultant, A. G. EDWARDS, Redwood Shores, CA. (1997—2004) • Developed and promoted business. Devised marketing campaigns. Cross sold a full array of financial products. Attended and participated in various industry expos, and volunteered help in community events. Presented seminars and organized educational group meetings. • Handled incoming inquiries and probed complaints. Addressed client concerns by using diplomacy and tact to diffuse high tension situations and strengthen client relationships. Interpreted numeric and complex concepts and communicated them in a concise and coherent manner. • Interviewed clients, recorded facts, formulated advice about their goals, and assisted them in making informed decisions prior to executing trades Education: B.F.A. in Cinema, Columbia College, Los Angeles Bachelor’s degree in Business, University of Calcutta (India) Skills MS Word, Excel, PowerPoint, Outlook, proprietary CRM, ACT, QuickBooks, SQL, Oracle Languages Hindi, Bengali Contact Info: Kam Gupta Phone: 510- 717-1119 Email: [email protected] _____________________________________________________________________________________

ACCOUNTING /FINANCE Motivated self-starter acknowledged for strong computer skills, analytical skills, and problem solving skills. Enjoy opportunities to think “outside the box” deriving new solutions to old problems. Take initiatives to complete complicated tasks with minimal guidance. Computer Skills: Excel, Word, PowerPoint, Access, SAP Business Warehouse, QuickBooks Accounting Skills: Budgeting, Consolidation, G/L, Bank Reconciliation, A/R, Sales & Use Taxes Education & Certication: B.S. in Business Administration (Accounting), Cal Sate East Bay, Hayward, CA Calif. Tax Education Council: A167430 (Valid until Oct. 31, 2009) Contact Information: Chinse Taylor Email: [email protected] Phone: (510) 979-9357 48

LOAN UNDERWRITER Extensive experience in detailed record keeping and following procedures to meet Federal standards. Proven success using work ethic of honesty, reliability, flexibility and enthusiasm. A team player, a strong communicator and a hard worker willing to take responsibilities and challenges. Over 15 years in the mortgage industry. • • •

Accurately reviewed loan applications adhering to loan guidelines and regulatory standards Read and interpreted Desktop Underwriting conditions to be able to request required documentation Verified documentation to met qualifications reducing risk of default

Education: B. S. Business Administration, CA State University, East Bay Contact Information: Georgia Aradanas Email: [email protected] Phone: 510-432-2723 _____________________________________________________________________________________

JURIS DOCTOR IN MEDIATION J.D. with 15 years negotiation, mediation and investigation experience Direct client services oriented with experience in contract negotiation, dispute resolution and investigation. Enjoys working with culturally diverse populations. Analytical background is coupled with extensive social services background. Exceptional issue identification and global dispute resolution experience. • Negotiated over 1900 contacts with landlords and secured their voluntary participation in self-help based payment plan agreements and need-based grants to cover delinquent rents and security deposits. • Secured continuing support from the real estate industry resulting in eviction prevention and tenant retention. • Screened a high volume of economically diverse households and determined financial eligibility for grant programs per Federal Emergency Management Agency (FEMA) and Season of Sharing (SOS) income guidelines and other qualifying criteria. • Investigated and processed housing discrimination inquiries and complaints. • Mediated fair housing complaints and obtained revisions of non- compliant rental policies. • Recruited and trained site investigators and prepared comparative analysis of audit results for over 100 properties. • Conducted speaking engagements and educational housing workshops. Education:

JD – Rutgers University School of Law, Newark New Jersey BA – Sociology, Bloomfield College, Bloomfield New Jersey

Contact Information Joyce Joyner Email: [email protected] Phone: (510) 324-8617 Cell: (510) 491-7713

49

JUNIOR LEVEL CREDIT/FINANCIAL ANALYST Highly motivated and goal-oriented professional with 3 years of experience in finance field at leading financial firms with strong analytical and quantitative skills and a solid base from courses in Finance ,Accounting and Business and proficiency in computer applications including Word, Advanced Excel, Power, Outlook, Bloomberg, Moody’s Financial Analyst and Avanti , D&B, Portfolio Insight, Risk Rating Scorecard Application, Thomson Ownership, SDC, Multex (Reuters), Thomson Research, Factiva etc • Provided support and assisted the Credit management group (Client Managers, Credit Delivery Officers and Underwriters) with preparation of Spreads, Risk Rating Scorecards, and MFA Projections and maintained accurate and timely reporting in systems and effectively managed large volumes of tasks by responding promptly, supportively and shifting organizational priorities. • Financial compliance monitoring of assigned borrowing relationships, verifying compliance with loan agreement covenants, Identifying discrepancies and resolution of inconsistencies, spreading and analyzing financial records and statements, monitoring and tracking of portfolios. • Collateral management - ensuring appropriate amount of collateral for multiple borrowers calculating haircuts, concentration levels, ensuring compliance with internal and client guidelines, and daily reporting to management and clients and management of position audits and restriction activity as a part of corporate action. • Execution of high quality, real-time research assistance and research based deliverables across all sectors with specific mention to US and UK markets to bankers in support of client projects. Skills: Financial Analysis and Valuation , Accounting, Excel ( Pivot tables, Macros, Look ups) Education: Level III Candidate in the CFA program. Master of Business Administration (Finance and Human Resources Management), Bangalore University, India. Bachelor of Science (Electronics, Physics and Math) , Bangalore University India. College Coursework in Financial Accounting, Managerial Accounting and Economics-College of San Mateo. Contact Information : Pramitra Raja Email : [email protected] Cell Phone : 415-823-8432 _____________________________________________________________________________________

ACCOUNTANT / BOOKKEEPER • • •

AP, AR, GL, accounting statements; bank and GL account reconciliation QuickBooks, MS office suites--Excel, Word, PowerPoint and Outlook Fluent in English and Mandarin

Experience (Business Alliance Insurance Company) • Reduced check account reconciliation from 7 to 2 days by analyzing related items and comparing procedure • Prepared all basic accounting documents for the CPA during 1 month by following deadline • Inspected and adjusted claim reserve and LAE reserve weekly in Excel spreadsheet • Assisted to process payroll biweekly, handled 1099’s and 1096 • Performed year end closing and adjusting; coordinated CPA’s yearly audit • I have a very strong accounting background; I got accounting bachelor and master degree in China. I got Computerized Accounting Certificate from City College of San Francisco in 2006. I have worked in accounting field for more than 10 years including about three years American work experience. I am self-motivated, detail oriented, organized, and a good team player. I can do a variety of accounting jobs. I believe that I will be a valuable asset for any company/organization if it would like to give me a chance. Contact Information: Xueqin “Ginger” Jiang Phone#: (650)238-7218 E-mail: [email protected]

50

CONTRACT MANAGEMENT & LICENSING Resourceful and results-driven Contract Management & Licensing professional with over 15 years of experience in software and technology licensing, in/out bound contracting, drafting/negotiating, deal structuring, leadership and business operations in technology companies. • Analyzed, structured, and negotiated a diverse set of transactional matters (software license, sale, professional service, distribution, alliance, OEM, in-bound licensing, marketing, outsourcing, partner, vendor and operational transactions) and managed related business processes to support the company’s achievement of revenue and business objectives • Developed and implemented global contracting and business processes to validate transaction approvals, ensure compliance with company policies, shorten contract cycle time, track obligation and drive workflow efficiency • Built and lead highly productive teams that met customer and company needs, with emphasis on efficiency, responsiveness and superior customer service • Supported Sales/Business leaders worldwide as deal facilitator, articulating business issues and risks, driving business solutions with acceptable terms and trade-offs for a given type of business relationship, championing internal policies (approval, revenue recognition, budget guidelines) and developing strategies to accelerate agreement • Reviewed and approved documents to ensure compliance to company policy, protection of the company's contractual posture, advised management on contractual rights and obligations and provided interpretation of terms and conditions EDUCATION: B.S. Business Administration Contact Information: Greg Bartolo [email protected] 510.206.8090 _____________________________________________________________________________________

51

HUMAN RESOURCES MARKETING OPERATIONS MANAGER/HUMAN RESOURCES SPECIALIST/SUPERVISING MANAGER Extensive experience working with sales teams in the development and processing of service and equipment contracts for public and private sectors. • Processed and approved contracts requiring California Public Utility Commission final approval. • Responsible for the Pacific Area Contract Help Line: answered questions regarding contract requirements, procedures and delivery times for internal and external customers, reviewed billing issues, resolved problems and issued adjustments. • Partnered with cross organizations to successfully deliver new products and resolve problems before products were installed. • Demonstrated proficiency in the use of computers, software applications and applicable databases. • Human Resources subject matter expert for management and union represented employees. • Communicated corporate standards for attendance/absences, employee benefits, job requisitions, job transfers, SAP (personnel and payroll) system and corporate safety. • Communicated Federal and State laws: FMLA,EEO, Sexual Harassment, ADA, California Family Care Leave, Disability Insurance and State labor laws. • Filed responses to Union grievances and participated in the Step 1 grievance meetings. • Provided written and oral training for management to ensure they were conversant with the laws/policies. Communication was always clear and concise to avoid misinterpretations. Coached and developed 30 plus employees so they could deliver excellent customer service each and every time. EDUCATION: B.S. Degree History, University of Utah, Elementary Education, San Jose State University and advanced study in HR Organizational Behavior, Golden Gate University. Contact Info: Patricia Knox Email: [email protected] Phone: 925-820-4229 (h), 510-333-4815 _____________________________________________________________________________________ HR SPECIALIST SUMMARY OF QUALIFICATIONS: HR Specialist with administrative and human resource experience – including hiring, training, orientation, mentorship, benefits, COBRA, payroll as well as sales experience. • Professional use of Spanish for over 10 years: high-tech., government, retail, consulting, environmental, & networking groups. • Working experience with sensitive information including credit card and HIPAA regulations – charting; confidentiality - 20 yrs. • Achieved satisfaction rating of 90% from workshop attendees for facilitating Job Search/Interview seminar; updated materials. • Created Two presentations for Job Seekers: “Successful Phone Interviews” & “Flipping the Script: Your Recruiting Tools.” • Scheduled & conducted interviews, coordinated with hiring managers and agency contacts, submitted POs, created & circulated requisitions – working with security, facilities, HR, IS, space planning. • Over 10 years of training: department orientation and intensive training on company policies, resources, and standard processes including FDA documents - to new hires & for CTS, including orientation to biotech, at various levels and environments. • Office Skills include: data-entry (70 wpm), multi-line phone (Avaya, Cisco, Meridian, Merlin, Nortel, & PolyCom), WebEx & NetMeeting, Right Fax, mail sorter/postage meter, 10-Key; software: SAP, UNIX, PeopleSoft, SQL, MS Office Suite, Lotus Notes, Goldmine, MAC & DOS. Activities & Affiliations: Bridges to Jobs Presenter, Resume/Interview Skills Specialist 2008-2009 ProNet/Experience Unlimited: Fremont Training & Development: Job Search/Interview2006/2007/2008-09 Job Link Video Resume Planning Committee 2008-2009 NCHRA (N. California HR Association) Annual Conference and Santa Clara Event 2006-2009 SHRM (Society Human Resource Management) Essentials of Human Resource Management 2006-2009 Education: Wittenberg University B.A. Psychology Springfield, OH Contact Info: Jennie Graves Cell Phone: (925) 639-4094 52

E-Mail: [email protected]

Alias: wittlax (wittlacrossegds)

53

HUMAN RESOURCES GENERALIST Dedicated Human Resources professional with over ten years of progressive experience and achievements within the service and manufacturing environments, working well both independently and as a team member to achieve business objectives. Skills set include: • • • •

Verbal/Written Communications Legal Compliance Employee Relations Policies and Procedures

• • • •

Bilingual, English/Spanish Training and Development Planning/Scheduling MS Office

PROFESSIONAL EXPERIENCE • Researched and used cost effective methods for recruiting direct staff and sub-contractors nationwide. • Acted as primary point of contact for employee and management inquiries regarding HR issues, questions and concerns, while maintaining a high degree of confidentiality. • Assisted in the implementation of HR initiatives, programs and policies in the areas of recruiting, hiring, new employee orientation and performance management. • Designed, managed and facilitated off-site training programs for staff at all levels in the organization. • Led major overhaul of HR filing system that improved record organization, restored full legal compliance and enhanced efficiency. EDUCATION BA, Sociology – California State University, Hayward, CA PHR Certification – HRCI CONTACT INFORMATION Marta Montalvo-Kao E-mail: [email protected] Phone: (510) 475-0487 _____________________________________________________________________________________

54

INFORMATION TECHNOLOGY QUALITY ASSURANCE, SARBANES-OXLEY. PROJECT MANAGEMENT OR COMPLIANCE POSITION • Experienced business and information systems professional with expertise in all aspect of Project Management, Quality Assurance, Risk Management, Change Management, Process Re-engineering and Sarbanes-Oxley (SOX). • Highly effective manager, career counselor, trainer and problem solver with a passion for ensuring projects are delivered with quality, on time and within budget and clients are highly satisfied. • Excellent interpersonal skills with a relaxed management style. Highly effective when working with clients, all levels of management or in a matrix environment. TECHNICAL CERTIFICATIONS Certified Software Quality Analyst (CSQA), Quality Assurance Institute Certified Computing Professional (CCP), Institute for Certification of Computer Professionals (Specializing in Project Management and Systems Development) Working on Project Management Professional (PMP) Certification with the Project Management Institute TECHNICAL SKILLS SUMMARY Platforms Mainframe, Midrange and Client Server Operating Systems XP, NT, Novel, Windows, MS/PC DOS, Systems 7, VAX/VMS, MCP, UNIX and OS/390 Hardware DEC VAX 11/750, 11/780 and 11/785; Burroughs (UNISYS) 4700, 6800, 7800, 7900 and A; IBM PC and Macintosh Software Burroughs Utilities and Tools, DEC Utilities and Tools, Excel, Word, PowerPoint, Project, Outlook, Schedule +, Visio, Access, Optima!, Inspiration, jGrafx, TSO/ISPF, PROFS, Lotus Notes, MacDraw, MacFlow, Panagon, EMC Documentum and Veritas Languages SAS, COBOL, BASIC and Fortran Databases RDB, DMSII, Oracle and MS Foxpro Financial Applications Oracle, ACCPAC and Solomon Methodologies Design – DSSD and Yourdon Process Improvement – TQM, CMM, ISO 9000, FDA, Malcolm Baldrige and SOX EDUCATION San Francisco State University, San Francisco, CA Association of Certified Fraud Specialists, Sacramento, CA Business Management, Bachelor of Arts degree 2005 National Fraud Conference, Certificate Health Education, Bachelor of Arts degree Dale Carnegie, San Francisco, CA California State University East Bay, Hayward, CA Effective Communications & Human Relations, Certificate Project Management, Certificate Contact Information: Anna H. Lee E-mail: [email protected] Phone: 510-651-7882 _____________________________________________________________________________________

IT APPLICATIONS MANAGER •

• • •

Information technology professional with extensive experience supporting clients and their applications. This support has covered the spectrum including: o Team management o Business analysis o Software development o Vendor software installation and support o Project leading o Quality assurance o Hardware upgrades o Account reconciliations Proven ability at determining and understanding the true business requirements, communicating these to the respective parties and ensuring that these requirements are satisfied. Managed Leveraged Resources Managed Off-Shore delivery

EDUCATION:

B.S. Business Admin (Computer Science emphasis) Colorado State University-Pueblo, Pueblo, CO

Contact Info: Bob Pratt 55

Email:

[email protected]

Phone: 510-421-7483

56

I.T. SYSTEMS ADMINISTRATOR / TECHNICAL SUPPORT I.T. systems administrator with technical skills, a management background, and business experience. A self-motivated entrepreneur who established a technology business that operated for over 10 years. Technical skills gained through certification, training and extensive hands-on experience. TECHNICAL CERTIFICATIONS Microsoft Certified Systems Engineer, Microsoft Corporation M.C.S.E, Windows Server 2003 Cisco Certified Network Associate, Cisco Systems, Inc. C.C.N.A., 2004 Certified NetWare Engineer, Novell, Inc. C.N.E., NetWare 4, 1994 TECHNICAL SKILLS SUMMARY Servers: Microsoft Windows Server 2008/2003/2000/NT, Microsoft Exchange Server, Active Directory, Group Policy, DNS, DHCP, IIS-Internet Information Services, Red Hat Enterprise Linux, Novell Suse Linux Enterprise, Novell NetWare, Novell GroupWise, VMware Server. Server hardware including Hewlett-Packard and Dell. Networking: Cisco routers/firewalls/switches, VLAN’s, VPN’s, wireless routers, wiring closets. Protocols including TCP/IP, 802.11a/b/g, IPX/SPX, and Token Ring. Internet technologies such as Ethernet, T1, Frame Relay, and DSL. Workstations: Microsoft Windows Vista/XP/2000/NT/98/95/3.x, Microsoft Office applications - Outlook, Excel, Word, PowerPoint, and Access. Internet browsers - Microsoft Internet Explorer, Mozilla Firefox, and Netscape. Mobile solutions involving Palm and Windows Mobile. Hardware repair and PC system builds. EDUCATION Stanford University, Palo Alto, CA

Economics, Bachelor of Arts degree

Contact Information: Grant Ryles E-mail: [email protected] Phone: 510-449-1934 _____________________________________________________________________________________

TECHNICAL SUPPORT QUALIFICATIONS

TECHNICAL SKILLS

EDUCATION

•

Excellent communications, organizational, and customer interaction skills

•

Ability to work well in a fast paced, multi-tasking environment

•

Demonstrate team leadership and professionalism

•

Computer Telephony – Open Architecture

•

Analyzed Software Based Platforms on 8000 accounts

•

Integrated Voice Mail/Unified Messaging Bayarea wide

•

Integrated Software for all major applications between 5-1000 end-users

•

Automatic Call Distribution, Auto Attendant, Call Accounting

•

Integrated Voice Recognition, Predictive Dialer, Caller ID Interfaces

•

Computer hardware repair, maintenance, and troubleshooting

•

Proficient in cable management for functionality and esthetic purposes

•

Installation, configuration, and maintenance on networking software programs

•

MS Office 2K/03/07, MS Windows 2K/XP/03/Vista Server/Workstation

•

A+ Certified Computer Repair

•

NETWORK+ Certified Computer Networking

•

BICSI Certified Network Cabling Level 1

• FIBER OPTIC Certified in Fiber Optics and Theory CONTACT INFORMATION: David Hom Email: [email protected] Phone: (510) 409-8809 57

SOFTWARE DEVELOPMENT ENGINEER / PROGRAMMER ANALYST / APPLICATIONS SUPPORT • • • • • • • • •

Extensive experience in coding, testing, modifying, debugging, documenting and implementing software modules. Adept at functional analysis and persistent at problem solving and troubleshooting. Ability to interact with different application groups to deliver quality solutions in a multitasking environment. Client-focused to meet the needs of my user communities. Knowledge of data warehouse/ETL design and development methodologies. Application support experience in retail industry (merchandising), telecommunications, insurance, warehousing, education. Excellent written and verbal communication skills. Experience with Oracle databases, as well as MS Access. Working knowledge of Visual Studio, C++, C#, HTML, Visual Basic, PHP, Java, and COBOL.

Education: Master of Science, Information Systems, Golden Gate University Master of Business Administration, Management, Golden Gate University Bachelor of Arts, Information and Computer Science, University of California, Santa Cruz Contact Information Olaf Ingwerson Email: [email protected] Phone: 925 455-5024 _____________________________________________________________________________________

SOFTWARE TEST / CUSTOMER ESCALATIONS / ACCOUNT MANAGEMENT Organizational improvement, account management and support services for past 10 years strong business operations and continuous process improvement methodologies in the technology, customer support or mobile digital media entertainment fields. Multicultural, lived in Thailand, Good ability with Thai language, and fluent in English. Available to relocate outside USA and California area. • Managed and coordinated projects involving market offerings and customer support improvements. • Provided daily leadership and development of services teams as well as recruitment and coaching. • Conducted competitive market research and compiled reports. • Managed and coordinated projects, designers, contractors and customers in high volume sales. • Able to identify gaps in as-is processes and refine the to-be methodologies to levels, which met or exceeded customer expectations. • Handled escalations with major clients, bringing issues to complete resolution. • Established policies and procedures, and developed customer feedback questionnaires to aid in escalation management. • Knowledge of Black Box manual testing and Web Page testing and trouble shooting with knowledge of software development cycle. • Gathered and compiled reports for music and entertainment industry publications, ratings, and music publishing rights and management societies. • Windows 98, XP, VISTA, Outlook, MS Office (Power Point, Excel, Word). Education: Bachelors Degree Illustration / Business and Marketing, Academy of Art University of San Francisco joint program University of San Francisco, San Francisco, CA Contact Information: Gary Ermoloff Email: [email protected] Phone: 415-972-9295

58

TECHNICAL SUPPORT / TEST TECHNICIAN • • • • • Education:

Testing, troubleshooting assembly and configuration of Sun Servers product. Technical knowledge of Networking and System Administration. Test lab setup and management. Operating Systems: Windows NT 4.0, Windows 2000, 2003. Windows 98, XP, DOS, UNIX. Software Applications: MS Office Professional, MS OneNote, MS Visio, MS Project, TCP/IP. Bay Valley Technical, Santa Clara, CA AS Degree in Electronics Technology Various courses in Electronics and Computer Science.

Contact Information: John Nguyen Email: [email protected] Phone: (408) 892-7051 _____________________________________________________________________________________

KNOWLEDGE MANAGER OR TECHNICAL TRAINER with worldwide project experience. •

Extensive content, organizational, and project management experience. Core competency of EDI/EFT, IVR/telephony analysis and administration • SAP NetWeaver design and implementation experience. • Bank electronic systems product manager for IVR, debit and ATM cards, call center. • Production and management of budgets, marketing campaigns sales materials. • Standards development includesautomotive (856), grocery/CPG (875), retail (barcode, 850, 810), telephony (811), healthcare (837, 835, 820, 270/271, 176, 276/277, 278 and others).

•

EDUCATION: Duquesne University, Pittsburgh, PA Bachelor of Arts, Political Science University of Colorado at Boulder. Certificate in Electronic Banking NACHA Payments Institute, AAP CONTACT INFORMATION: Eleanor G. Pickron Phone:(510) 371-8076 Email: [email protected]

59

DATA CENTER ENGINEER/ JR. SYSTEMS ADMINISTRATOR Data Center engineer available for shift work. Analytic ability is a strong point. Degrees in Physics and Computer Science. Skills: Systems administration Unix and Linux, some network administration, hardware assembly/troubleshooting. Programming Languages: C, Korn-shell, C-shell, Perl. OS: Unix, Linux, QNX, DOS, Windows NT/2000/2003/XP • Performed software builds of servers for co-hosting customers • Racked/Stacked Servers • Connected power, fiber, and Ethernet cables • Configured Linux and Windows NT servers for production • Remotely accessed co-hosted servers to perform basic monitoring • Troubleshot and repaired operating system problems • Performed upgrades of customer servers with minimal downtime • Improved Ethernet-based TCP/IP network serving Windows NT and QNX machines by analyzing, consolidating and modifying resident scripts, resulting in 20% improvement in response time. • Maintained Ethernet-based TCP/IP network serving Windows NT and QNX machines. • Built and maintained 100+ QNX-based software development computers. • Streamlined computer assembly process reducing time from computer request to computer delivery by 66%. • Provided systems support to reduce downtime of QNX machines by 50%. • Built new build servers, allowing dedicated server for each product line. • Performed builds of interface software running on various product lines. • Assisted in streamlining build process. Education: BSCS San Jose State University BS Physics San Jose State University Contact Info: Eric Larson Phone: 510 449-2142 Email: [email protected] ____________________________________________________________________________________

ENTERPRISE WIDE APPLICATIONS MANAGER Successful leader of business systems support professionals. Experienced IT professional supporting capital equipment manufacturing companies for 15+ years. Demonstrated expertise in Business Process integration and improvement, enterprise software implementation, integration, and support, and project management. • Managed the support of all software applications implemented throughout the corporation • Developed process controls for Sarbanes-Oxley section 404 compliance for IT • Participated in Sarbanes-Oxley IT audits, passing all • Hired systems analysts and programmers to support business systems users • Mentored technical oriented staff to become adept at business process improvement • Application Integration projects to assimilate acquired companies’ business systems, converting to SAP application modules, each completed in 5 months, $1.5M, on time, under budget. • Project management responsibility for application migration and archival • Integrated Service CRM Billing, Cost, and inventory business processes with ERP system • Selected and implemented Agile PDM and integrated with ERP system, Reduced the time to complete an Engineering Change Order by 20% while holding Document Control headcount down. • Implemented Cognos Finance, integrated with ERP system and consolidated foreign financial system statements, mitigating SOX control material weakness, reducing SEC reporting effort by 50% • Integrated HR and Payroll service systems and other outsourced services eliminating duplicate maintenance effort. • Contributed to Business Continuity and Disaster Recovery planning and selection of recovery provider • Automated system administration, reduced maintenance effort 80% • Updated and mitigated ERP and Financial systems for Y2K compliance Education:  

B.S. - Information and Computer Science, UC Irvine -

SAP Overview, Navigation

Microsoft SQL Server 2005 Implementation and Maintenance, Microsoft Certified Technology Specialist Trained System Administrator for Cognos Finance, Agile PDM/PLM, HP3000 servers, MANMAN ERP Contact Info: 60

Michael H. Anderson Email: [email protected]

Phone: (510) 220-4169

61

TELECOMMUNICATIONS PROFESSIONAL / IT PROJECT MANAGER Telecommunications Professional with 10 years experience on various Nortel products from PBX’s (Opt 11-81 & Norstar), voicemail (Meridian Mail & CallPilot) and VoIP connectivity devices along with an additional 4 years working with PBX and voicemails such as Intertel, Cisco Call Manager, Avaya G3si and VoIP S8700 and Modular Messaging Project Manager with experience in supervising telecom technicians installing PBX equipment, vendors installing various telco lines from POTS to circuits and technicians installing cabling infrastructure and video equipment. • Experienced in reviewing and negotiated contracts with various wired vendors such as AT&T, Verizon and McGraw Communications, wireless providers such as Sprint and Wireless Works (a wireless brokerage firm) to vendors for maintenance of the various PBX’s such as Nortel, Intertel and Avaya. • Purchasing IT equipment – misc. PBX equipment, phones, headsets and wireless devices • Audited and processed telco bills against contracts and reoccurring monthly bills • Microsoft Office, Outlook, and Project 2003 • Excellent organization and problem solving skills • Detail oriented Contact Info: Denise Cornely Home 510-795-0926 Mobile 510-825-3707 E-mail [email protected] _____________________________________________________________________________________

SOFTWARE QA ANALYST/PROGRAMMER ANALYST Extensive experience in Development, coding, testing, analysis, user training and customer support with strong back ground in client/server architecture. • Involved in testing, as well as support and maintenance of software application. • Developed test cases and test scripts by analyzing business and functional requirements. • Execute and analyze test cases and report discrepancies in defect tracking system. • Communicate and collaborate with Engineers about testing consideration, defects, and design changes. • Performed both black-box and white-box testing to verify both front-end application (GUI) and back-end (Database). • Operating Systems: Windows 2000/XP/ NT, Unix. • Software: Visual Basic 6, SQL Server, Oracle PL/SQL, MS Access, Ascential ETL Datastage, MS Office. • Testing Tools: Mercury Quality Center to raise, track defects and execution. Education: Bachelors Degree in Engineering – Computer Science. Contact Information: Uthra Sourirajan. Email: [email protected] Phone: 510-742-9971

62

MANAGEMENT MARKETING OPERATIONS MANAGER/HUMAN RESOURCES SPECIALIST/SUPERVISING MANAGER Extensive experience working with sales teams in the development and processing of service and equipment contracts for public and private sectors. • Processed and approved contracts requiring California Public Utility Commission final approval. • Responsible for the Pacific Area Contract Help Line: answered questions regarding contract requirements, procedures and delivery times for internal and external customers, reviewed billing issues, resolved problems and issued adjustments. • Partnered with cross organizations to successfully deliver new products and resolve problems before products were installed. • Demonstrated proficiency in the use of computers, software applications and applicable databases. Human Resources subject matter expert for management and union represented employees. • Communicated corporate standards for attendance/absences, employee benefits, job requisitions, job transfers, SAP (personnel and payroll) system and corporate safety. • Communicated Federal and State laws: FMLA,EEO, Sexual Harassment, ADA, California Family Care Leave, Disability Insurance and State labor laws. • Filed responses to Union grievances and participated in the Step 1 grievance meetings. • Provided written and oral training for management to ensure they were conversant with the laws/policies. Communication was always clear and concise to avoid misinterpretations. • Coached and developed 30 plus employees so they could deliver excellent customer service each and every time. Education: B.S. Degree History, University of Utah, Elementary Education, San Jose State University and advanced study in HR Organizational Behavior, Golden Gate University. Contact Information: Patricia Knox Email: [email protected] Phone: 925-820-4229 (h), 510-333-4815 _____________________________________________________________________________________

CORPORATE TRAINING, MARKETING/OUTREACH, AND ESL PROJECT MANAGEMENT • Highly motivated, hard-working, and skilled business and training professional with over thirteen years of academic and project management experience • Proven expertise in the development of curriculum and assessment instruments • Experienced with on-line teaching technologies; highly computer literate • Six years sales and marketing experience; excellent results in business-development • Expertise in contract negotiations and effective maintenance of business relationships • Well-developed interpersonal, oral, and written communication skills; Team player • Multilingual: English, French, German, and Dutch. Some Spanish Education Master’s in Education (Curriculum and Instruction), Univ. of Massachusetts, Lowell Bachelor’s in Commerce (International Trade), Carleton University, Ottawa, Ont. Contact Information Maryos Kuiper E-mail: [email protected] Mobile: 510 449-9553 Web: www.linkedin.com/in/kuiperm

63

CONTRACT MANAGEMENT & LICENSING Resourceful and results-driven Contract Management & Licensing professional with over 15 years of experience in software and technology licensing, in/out bound contracting, drafting/negotiating, deal structuring, leadership and business operations in technology companies. • Analyzed, structured, and negotiated a diverse set of transactional matters (software license, sale, professional service, distribution, alliance, OEM, in-bound licensing, marketing, outsourcing, partner, vendor and operational transactions) and managed related business processes to support the company’s achievement of revenue and business objectives • Developed and implemented global contracting and business processes to validate transaction approvals, ensure compliance with company policies, shorten contract cycle time, track obligation and drive workflow efficiency • Built and lead highly productive teams that met customer and company needs, with emphasis on efficiency, responsiveness and superior customer service • Supported Sales/Business leaders worldwide as deal facilitator, articulating business issues and risks, driving business solutions with acceptable terms and trade-offs for a given type of business relationship, championing internal policies (approval, revenue recognition, budget guidelines) and developing strategies to accelerate agreement • Reviewed and approved documents to ensure compliance to company policy, protection of the company's contractual posture, advised management on contractual rights and obligations and provided interpretation of terms and conditions EDUCATION: B.S. Business Administration Contact Information: Greg Bartolo [email protected] 510.206.8090 _____________________________________________________________________________________

QUALITY ASSURANCE, SARBANES-OXLEY. PROJECT MANAGEMENT OR COMPLIANCE POSITION TECHNICAL CERTIFICATIONS Certified Software Quality Analyst (CSQA), Quality Assurance Institute Certified Computing Professional (CCP), Institute for Certification of Computer Professionals (Specializing in Project Management and Systems Development) Working on Project Management Professional (PMP) Certification with the Project Management Institute TECHNICAL SKILLS SUMMARY Platforms Mainframe, Midrange and Client Server Operating Systems XP, NT, Novel, Windows, MS/PC DOS, Systems 7, VAX/VMS, MCP, UNIX and OS/390 Hardware DEC VAX 11/750, 11/780 and 11/785; Burroughs (UNISYS) 4700, 6800, 7800, 7900 and A; IBM PC and Macintosh Software Burroughs Utilities and Tools, DEC Utilities and Tools, Excel, Word, PowerPoint, Project, Outlook, Schedule +, Visio, Access, Optima!, Inspiration, iGrafx, TSO/ISPF, PROFS, Lotus Notes, MacDraw, MacFlow, Panagon, EMC Documentum and Veritas Languages SAS, COBOL, BASIC and Fortran Databases RDB, DMSII, Oracle and MS Foxpro Financial Applications Oracle, ACCPAC and Solomon Methodologies Design – DSSD and Yourdon Process Improvement – TQM, CMM, ISO 9000, FDA, Malcolm Baldrige and SOX EDUCATION San Francisco State University, San Francisco, CA Association of Certified Fraud Specialists, Sacramento, CA Business Management, Bachelor of Arts degree 2005 National Fraud Conference, Certificate Health Education, Bachelor of Arts degree Dale Carnegie, San Francisco, CA California State University East Bay, Hayward, CA Effective Communications & Human Relations, Project Management, Certificate Certificate Contact Information: Anna H. Lee E-mail: [email protected] Phone: 510-651-7882 64

PROJECT / PROGRAM MANAGER Skilled project / program manager with fifteen years experience known for effectively managing and leading multiple projects across multiple functional areas. Track record of process implementation and improvements resulting in 25%1000% improvements in productivity. Seasoned public speaker. • Engineering Program/Project Management - Themis (High speed blade computers for military applications) • Engineering Program Management, - Copper Mountain Networks (DSL networking equipment) • Engineering Liaison, - 3Com (High speed routers) • Engineering Services Manager, Software Test Engineer - Novell (Network Operating Systems) • Telephone technical support accounting systems - Computer Associates. Supported all accounting packages, Payables, Receivables, General Ledger, Order Entry, Inventory Control, Job Costing, Payroll, and Time Billing & Receivables. • Two years Accounting System trainer and installer on above accounting systems. Education / Work Experience: ScrumMaster Training & Certification, Personnel Management, Interviewing, Time Management, Project Management, ISO 9000 & 9001 Management, ROHS training. California State University Hayward Contact Info: Larry N. Heard Email: [email protected] Phone: 408-781-1769 _____________________________________________________________________________________

CORPORATE SALES, ACCOUNT MANAGEMENT Results driven professional with extensive Corporate Sales, Account Management and CRM Database experience. • Corporate Sales Management: Developed and created new business opportunities within multiple verticals of Mobile Resource Management for the Western Region. Managed Customer Relationship Database to grow existing client accounts by 15%. Presented WebEx online presentations to potential clients. • Internet Real Estate Marketing and Sales Acumen: Keen knowledge of how to demonstrate Real Estate marketing strategies to Real Estate Brokers and Agents via promotional marketing campaigns. • Met and exceeded revenue goals by 25%. Managed Customer Relationship Database to grow existing client accounts by 50%. • Wireless Voice and Data Communications: Provided wireless data and voice services to Silicon Valley and East Coast Corporate clients with emphasis on solution and relationship selling. • Analyzed, negotiated and proposed business solutions that decreased costs and increased productivity for clients. Impacted revenue sales for voice and data solutions by 20%. Analyzed commission reports for Indirect Distribution channels and performed research and reconciliation. KEY STRENGTHS: Excellent communication and negotiation skills. Talent for cultivating strong customer relationships with internal and external customers and colleagues, to ultimately fulfill organizational mission. EDUCATION:

MBA - International Business - Nova Southeastern University, Ft. Lauderdale, Florida B S - Psychology - University of Pittsburgh, Pittsburgh, Pa.

Contact Info: Wanda Drayton Email: [email protected] Phone: 510-919-8370

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SOFTWARE TEST / CUSTOMER ESCALATIONS / ACCOUNT MANAGEMENT Organizational improvement, account management and support services for past 10 years strong business operations and continuous process improvement methodologies in the technology, customer support or mobile digital media entertainment fields. Multicultural, lived in Thailand, Good ability with Thai language, and fluent in English. Available to relocate outside USA and California area. • Managed and coordinated projects involving market offerings and customer support improvements. • Provided daily leadership and development of services teams as well as recruitment and coaching. • Conducted competitive market research and compiled reports. • Managed and coordinated projects, designers, contractors and customers in high volume sales. • Able to identify gaps in as-is processes and refine the to-be methodologies to levels, which met or exceeded customer expectations. • Handled escalations with major clients, bringing issues to complete resolution. • Established policies and procedures, and developed customer feedback questionnaires to aid in escalation management. • Knowledge of Black Box manual testing and Web Page testing and trouble shooting with knowledge of software development cycle. • Gathered and compiled reports for music and entertainment industry publications, ratings, and music publishing rights and management societies. • Windows 98, XP, VISTA, Outlook, MS Office (Power Point, Excel, Word). Education: Bachelors Degree Illustration / Business and Marketing, Academy of Art University of San Francisco joint program University of San Francisco, San Francisco, CA Contact Information: Gary Ermoloff Email: [email protected] Phone: 415-972-9295 _____________________________________________________________________________________

OFFICE MANAGER/MARKETING COORDINATOR/EXECUTIVE ADMINISTRATOR 10+ years of experience in supporting upper level management (VPs, Directors, CEOs) in the marketing and sales arenas of software, hardware, advertising and bio-med industries. • Supervised (administrative staff of 3) and coordinated daily workflow for a staff of 28 people • Planned and coordinated off-site and out of state corporate events, including focus groups, trade shows and a 10K Run with 365 participants • Experienced in calendar management, event planning, correspondence, travel/hotel accommodations, expense reports, payroll, HR issues, project management and budget management. Skills:  strong analytical and problem-solving capabilities  confident and comfortable working independently or as part of a team  service-oriented disposition backed by a “can do” attitude  sense of propriety and accountability  ability to handle confidential matters with the decorum required  excellent interpersonal skills  presentation creation and delivery, ability to create ready to publish documentation/collaterals  ability to liaison across corporate levels  dedication to life-long learning and improvement  Microsoft: Word, PowerPoint, Excel, Publisher, Photoshop Education:

Bachelor of Science – San Jose State University Certificate – Santa Cruz University

Contact Info: Maria V. Kendall Home: 510 252-1132 Cell: 408 757-6300 Email: [email protected] 66

– Business Administration – Sales and Marketing

ACCOUNTING MANAGER SUMMARY: • Well rounded accounting background: A/R, A/P, payroll, inventory and fixed assets • 10 plus years of accounting experience with month end close, variance analysis, bi –weekly flash reports, forecasting and budgeting. • 10 plus years of manufacturing and distribution experiences (multiple sites) • Cooperative manager who understands the concept of teambuilding to achieve the plant’s objectives. • An experienced manager with the skills to hire and develop staff. COMPUTER SKILLS: Microsoft Word, Excel, Access, PowerPoint and ERP software (SAP, JD Edwards and Computer Associates systems) EDUCATION: MBA, University of Pittsburgh (Accounting/Finance), BBA, University of Iowa (Finance & Financial Economics), Affiliation: Institute of Management Accountants

Iowa City, Iowa Pittsburgh, Pennsylvania

Contact Info: Fountain Bailey-Murray E-Mail: [email protected] Cell#: (510) 703-2898 _____________________________________________________________________________________

INSIDE SALES/ ACCOUNT MANAGEMENT / SALES OPERATIONS Dedicated self-starter with 12+ years experience as Account Manager, in international and domestic markets. Extensive knowledge in Inside Sales to major OEMs and Distributors worldwide. Proven track record to exceed corporate goals for revenue, profit, and market share. Excellent multi-tasking and customer relations skills. Resourceful problem solver, proficient in trend analysis with broad understanding of internal sales and operations procedures. Committed team player, focused on providing exceptional support to external and internal customers. • Acted as primary Operations interface for sales team, with focus on allocation management, forecasting, and supply chain planning for current and new products. Supported Tier 1 & 2 OEMs. • Performed Inside sales responsibilities, managing new and existing customers (product information, quotations, leads follow-up, evaluation units, etc.). • Processed purchase orders using Oracle 11.i, with focus on attaining 100% on-time delivery of booked orders. • Project managed new product introduction, custom configurations for large OEMs. • Successfully achieved End of Life of LAN adapter product line. Sold 85% of excess inventory. • Improved forecasting accuracy by 35%, through close communication with customers and innovative reporting, for designated OEM customers. • Worked closely with Sales Directors to maximize revenue and meet/exceed assigned sales targets. • ERP systems used: ORACLE, SAP/ R3, Intuitive ERP. CRMs: Sales force, Act • Proficient with Microsoft Office (Excel, Word, PowerPoint, Outlook), MS Project, Lotus Notes, Agile. • Foreign languages: Spanish, French, Romanian Education: University of Bucharest – Bachelor of Arts Contact Info: Manuela Podasca Email: [email protected] Ph: 510-487-4575 Cell: 510-952-1477

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KNOWLEDGE MANAGER OR TECHNICAL TRAINER WITH WORLDWIDE PROJECT EXPERIENCE. •

Extensive content, organizational, and project management experience. • Core competency of EDI/EFT, IVR/telephony analysis and administration. • SAP NetWeaver design and implementation experience. • Bank electronic systems product manager for IVR, debit and ATM cards, call center. • Production and management of budgets, marketing campaigns sales materials. • Standards development includes automotive (856), grocery/CPG (875), retail (barcode, 850, 810), telephony (811), healthcare (837, 835, 820, 270/271, 176, 276/277, 278 and others). EDUCATION: Duquesne University, Pittsburgh, PA Bachelor of Arts, Political Science University of Colorado at Boulder. Certificate in Electronic Banking NACHA Payments Institute, AAP CONTACT INFO: Eleanor G. Pickron Phone: (510) 371-8076 Email: [email protected] _____________________________________________________________________________________

SENIOR FINANCE/ACCOUNTING POSITION: DIRECTOR / CONTROLLER / VP Results-oriented professional with excellent interpersonal and team building skills, work-accuracy, meeting tight deadlines, streamlining processes for efficiency and cost savings. Profile: Extensive finance & accounting experience that includes SEC, Sarbanes-Oxley, FP&A/Budgeting, Accounting and Close process, Financial Reporting, Audit, Stock Administration, Revenue Recognition, Policy and Procedures, M&A, Process Improvement, and System Conversion. • Manage Internal Control program and SOX-404 compliance, perform Internal Audit, and report results to Audit Committee; develop policy and procedures. • Manage monthly/quarterly accounting close, consolidation, financial reporting; revenue recognition; FAS 123(R) equity accounting; review all aspects of accounting operations including transactions related to general ledger, receivables, payables, payroll, fixed assets and stock options/restricted stock units; implement ERP system conversions; implement post-IPO activities. • Plan and develop the annual budgeting; conduct FP&A, and management reporting. • Research technical accounting issues; and analyze new accounting pronouncements. EDUCATION: M.B.A., University of Phoenix Masters in Business (Finance), Bachelors in Business (Accounting)–Honors, University of Delhi CONTACT INFORMATION: Pulay Mohun Email: [email protected] Phone: (510) 745-7810

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EXPERIENCED MANAGER - seeking a leadership position, where my proven management skills in Financial Services Marketing, Sales, Service, Call Center Operations and Project Management can be utilized. A professional manager with over 15 years experience including: Marketing Management • Product Management - Lending • Direct Marketing Management

• •

MIS Management & Process Engineering CRM – Evaluation & Implementation

Sales & Service Management • Inside Sales Management • Goal Setting / Compensation Administration

• •

Hiring / Coaching / Training Service Level Management

Operations, Training and Human Resources Management • Call Center Management • Process Automation & Staff Right Sizing • Measurement Matrices / Reporting • Training Facilitator • Benefits Analysis – Health/401K • Lending Compliance Project Management • Microsoft Project Enterprise

•

Work Force Management

Education • Bachelor of Arts – San Francisco State University, Business Administration - Major: Marketing • Insurance – California Life Agent – Life; Health; Disability & Long Term Care Insurance • MS Office Suite: Word, Excel, Power Point, Access, Outlook & Enterprise Project James L Mull Home: 510-656-1617 Cell: 510-396-7653 Email: [email protected] _____________________________________________________________________________________

ACCOUNT MANAGEMENT & PROJECT MANAGEMENT SUMMARY OF QUALIFICATIONS: To obtain challenging positions in sales, account management and project management where I can contribute my background skills & professionalism to the achievements of corporate goals. Maintained and continuous sales growth based on a large complex accounts in Silicon Valley of 100% target of $3M a year. • Achieved and built strong teams to met performance goals and developed strong relationship with business owners and obtained new business for the company. • 10+ year experiences with sales, account management and project management with mid-level managers for most of the Fortune 500 Companies. • Team player, self-starter, ability to multi-task, detail oriented and good communication skills to achieving high-quality results. • Established a total solution and strategic plans for future by developed and maintained relationship with all customers. • Achieved accurate assessments of needs and utilized various marketing methods penetration and management of customer’s accounts. Guiding activities of internal team (inside sales, marketing, professional services, business unit managers, etc.) to support quota achievement. • Computer skills: Microsoft word, Excel, Outlook, Internet Explorer, PowerPoint & Access - 2003 & 2007. EDUCATIONS: Cal State University, Hayward, BA in Mass Communication/Minor in Advertising Certification – Sales Consultant Professional CONTACT INFO: Cyndi W. Kwong 510-589-8398 [email protected] www.linkedin.com/in/cwkwong1018 69

PURCHASING MANAGER/SENIOR BUYER Extensive experience in procurement/materials in Electronics, Medical, Telecom, Semiconductor, Logistics, Inventory, Warehouse, Shipping/Receiving, Acct.-Payables/Account Receivables.         

Experience with interfacing with R & D, Engineering & Manufacturing. Managed the ECO (engineering change orders) process with suppliers. Skilled negotiator and contracts, wrote administrated multi-million $ savings. Extensive experience with MRP-Systems, Word/Excel, Power Point, ISO-9000, FDA/GMP. Plan, coordinate & perform wide variety of complex procurement. Participated in selection of qualified suppliers & manufactures. Responsible for preparation of RFQ (Bids). Place PO’s for goods and services. Extensive experience with vendor returns products, RMA/MRB transaction/procedures. Hand-on buying, eco process and follow-up. What ever it takes.

EDUCATION: Bachelor of Science – Business Administration – California State University – Fresno Associate of Arts – Accounting Chabot College – Hayward CA Certificate – Industrial Engineering, Chabot College, Hayward CA CPM Certification, N.A.P.M. (Metro Chapter – now Golden Gate Chapter CONTACTINFO: Michael A. Reclusado E-mail: [email protected] Cell: 510 673-7370 _____________________________________________________________________________________

COMPANY TRAINER/SALES PROFESSIONAL Over 10+ years as a Retail and Hospitality professional, acknowledged for excellence in staff leadership, enthusiastic and comprehensive trainer relating to company’s products and services. Consummate business net-worker and lead generator delivering outstanding customer service and achieving personal and company goals. Reputation for assisting management team in company owner transitions and communicating confidence and honesty in client/employee relationships. • Achieved 197% Sales Credit Goal, first time in store’s history for the district. • Consistently closed quality high-ticket design project business. • Generated 98% Catering business for DoubleTree and Westin Hotel • Preferred Company Trainer to additional stores in district to increase sales • Promoted during two corporate take-overs in the hospitality industry for surpassing sales goals. • Awarded monetary recognition for outstanding customer service at Expo. • Attained outstanding evaluations for Retail Interior Design & Credit Services Expo Design Center, Company Trainer and Design Sales Project Consultant Red Lion Hotel, Convention Services Manager The Westin Hotel, Director of Catering Doubletree Hotel, Catering Mgr., Asst. Director of Catering, Director of Catering Contact Information Lorraine Katich Email: [email protected]: 510-209-1341

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ENTERPRISE WIDE APPLICATIONS MANAGER Successful leader of business systems support professionals. Experienced IT professional supporting capital equipment manufacturing companies for 15+ years. Demonstrated expertise in Business Process integration and improvement, enterprise software implementation, integration, and support, and project management. • Managed the support of all software applications implemented throughout the corporation • Developed process controls for Sarbanes-Oxley section 404 compliance for IT • Participated in Sarbanes-Oxley IT audits, passing all • Hired systems analysts and programmers to support business systems users • Mentored technical oriented staff to become adept at business process improvement • Application Integration projects to assimilate acquired companies’ business systems, converting to SAP application modules, each completed in 5 months, $1.5M, on time, under budget. • Project management responsibility for application migration and archival • Integrated Service CRM Billing, Cost, and inventory business processes with ERP system • Selected and implemented Agile PDM and integrated with ERP system, Reduced the time to complete an Engineering Change Order by 20% while holding Document Control headcount down. • Implemented Cognos Finance, integrated with ERP system and consolidated foreign financial system statements, mitigating SOX control material weakness, reducing SEC reporting effort by 50% • Integrated HR and Payroll service systems and other outsourced services eliminating duplicate maintenance effort. • Contributed to Business Continuity and Disaster Recovery planning and selection of recovery provider • Automated system administration, reduced maintenance effort 80% • Updated and mitigated ERP and Financial systems for Y2K compliance Education:  

B.S. - Information and Computer Science, UC Irvine -

SAP Overview, Navigation

Microsoft SQL Server 2005 Implementation and Maintenance, Microsoft Certified Technology Specialist Trained System Administrator for Cognos Finance, Agile PDM/PLM, HP3000 servers, MANMAN ERP

Contact Info: Michael H. Anderson Email: [email protected]

Phone: (510) 220-4169

STRATEGIC MARKETING/PRODUCT MARKETING/BUSINESS DEVELOPMENT Experienced technical marketing professional (MBA) with exceptional supplementary skills in design and development (M. Sc.). Adept at both “In Bound” and “Out Bound” marketing responsibilities, but especially strong in managing product “Roadmap.” Proven history initiating, mentoring, and guiding teams to meet aggressive roll-out schedules and add significantly to bottom-line corporate revenues. Highly regarded for managing cross-functional groups from Product Planning, Product Development, R&D, Applications, and Marketing to ensure timely launch of deliverables. Communicated effectively both within an organization and externally to maximize customer satisfaction and vendor performance. United States Citizen. • Experienced technical marketing professional with exceptional skills in semiconductor design and development. • Very strong at managing product roadmaps, in-bound and out-bound marketing responsibilities. • Proven history of aggressively initiating, mentoring, and guiding teams to meet schedules and in significantly contributing to the bottom-line. • Successful in motivating and managing cross-functional groups towards quality and timely deliverables. • Effective at communicating, respected for excellence in team building and maximizing customer satisfaction and vendor performances. Education: MBA General (April 2000), Golden Gate University, San Francisco, CA, Masters of Science (M. Sc.) System Engineering, University of Surrey, UK Bachelor of Science (B. Sc.) Electronic & Electrical Engineering, University of Surrey, UK Contact Information Rakesh Pradhan Email: [email protected] Cell: 408-310-2327 71

MANUFACTURING MANUFACTURING OPERATIONS/QC INSPECTOR Self-motivated/team oriented with a deadline driven task experience, able to apply standard procedures as a key to maintain error-free process. Eight years assembly line operations experience. Heavy truck and forklift driving experience which complements skills to perform other assignments as required. Experience: • Performed automobile tire assembly in a line process following standard procedures. • Inspected in-process production in conformance to QC standards and assured that all items were thoroughly prepared for shipment. • Production line monitoring, determined acceptance, rejection or rework requirement as necessary to facilitate proper flow and machine operation. • Interacted with coworkers to prevent deficiencies regarding quality issues or concerns. • Operated all manufacturing equipment efficiently and safely. • Operated forklift to load/unload trucks and staged according to established system. • Organized general cleaning in three stages: daily, weekly and monthly. • Class A truck driver with experience in Home delivery, van, doubles, flat bed and Interstate trucking. Education: GED test certificated at Manual Arts Adult High School in Los Angeles. Basic computer knowledge such as MSW Office 2007, Excel, Power Point, Outlook. Contact Information: Remberto Sorto Romero E-mail: [email protected] Phone: 510-7806510 _____________________________________________________________________________________

MANUFACTURING TECHNICIAN/INSPECTOR • •

• • • • • •

Responsible for inspection, assembly, alignment, testing and qualification of digital display sub-systems, which included electrical, electronics, optical and mechanical components. Equipment and processes expertise: ― CANON MARK IV STEPPER: Photographed tiny micro-level patterns on semiconductor wafer or integrated chip. Coated and overlaid of geometry or diagram on wafers with UV rays using masks. Performed trouble-shooting, minor repair and maintenance work. ― METROLOGY TOOLS: Measured alignment of critical dimensions on chips ― Tested X-ray bomb detection system for TSA __ Performed functional and sound detection test Trouble shooting, repair, rework, modification, defect correction and adjustment of assemblies. Audited and performed quality assurance of assemblies. Completed reports and documentation. Used computer and calibration of assembly and test equipment. Trained new inspectors Increased productivity by trouble-shooting, performing repair and maintenance of equipment and improving processes. Reduced rework and cycle time. Completed production ahead of schedules, maintained quality and high yields.

EDUCATION • Bachelor of Arts - Liberal Science • Bachelor of Science - Network Technology

Delhi University - INDIA. Ohlone College - Fremont, CA.

Contact Info: Baljeet Singh Gadiok Email: [email protected] Cell: (510) 585-6667

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SENIOR CAD DESIGN DRAFTSMAN Senior CAD design draftsman with CAD management and teaching experience. AutoCAD expert. With understanding of facilities layouts, electrical, and mechanical (piece parts) layouts. Years of architectural and mechanical experience.. My skill set includes: manipulating and working with backgrounds, layer management, xrefing, xclipping, plotting, and scanning. Ability to multi-task, work independently, and efficiently. Excellent verbal and communication skills. I also take think that I would be a valuable asset. INDUSTRIAL EXPERIENCE TELADATA, Fremont, California 3 years Documentation Specialist • Work closely with project managers and engineering consultants to develop 2D detailed drawings, floor plans, and documentation of telecommunication networks using AutoCAD. • Used AutoCAD to generate electronic files of client facilities, including but not limited to, floor plans, riser diagrams, detailed room layouts, dimensioning, notes, elevation views, single-line drawings, cut sheets, telco, photographs, site plans, plotting/printing, binding, and on-site survey and evaluation. Also, responsible for following multiple jobs from the conceptual design stage to the “As-Built” stage. .Maintain and create CAD library and symbols • Organize and maintain AutoCAD files • Communicate with clients, vendors, and consultants by telephone, facsimile, correspondence, electronic mail, meetings, FTP, and voice mail • Track all tasks using Time slip program. Track, stock, and order CAD related supplies • Perform light office duties such as filing, answering phones, faxing, e-mailing, shipping, and light lifting EDUCATION

LAWSON STATE COMMUNITY COLLEGE, Birmingham, Alabama Certificate with honors in Architectural Board and Computer Aided Drafting SOUTHERN TECHNICAL COLLEGE, Birmingham, Alabama Associate of Applied Science in Board and Computer Aided Drafting

Contact Info: Kermit M. Little Cell (205) 413-5339 Email: [email protected] ______________________________________________________________________________________________

PRODUCTION SCHEDULER

AND

PRODUCTION/MATERIALS PLANNER with over 20 years’ experience in the electronics,

pharmaceuticals, and medical device manufacturing industries. • Collaborate with Sales, Accounting, Purchasing, and Manufacturing to develop sales and production forecasts. Establish time limits and sequences of manufacturing operations and provide detailed instructions to shop floor showing specific operations and where they will be performed; what tools, materials, and equipment will be used; and how many workers will be needed. • Maintain inventories of raw materials and finished products. Monitor production closely to identify planning errors, design changes, labor and material shortages, backlogs, and other potential schedule interruptions and account for delays, difficulties, and changes in original cost estimates. Keep management abreast of production schedule and develop new programs to improve production control systems. • Contributed to a 10% increase in sales with the revision and launch of Alliance 4.2. • Played a key role in the implementation of JD Edwards MRP system. • Improved tracking of inventories, re-evaluation and expiration dates of materials, and on-time shipment of products. • Achieved 100% adherence to production schedule with the creation and implementation of a Kanban (pull) system. • Utilized value stream mapping to increase productivity by 21% and production yield, by 10%. Reduced lead time by 22% and non conformance per batch to zero. • Aided Purchasing in ensuring cost effective procurement by managing receiving, warehousing, and distribution logistics and providing various planning tools. Contact Info: Donna Fe De Guzman Cell: (510) 304-5271 Email: [email protected] 73

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MANUFACTURING ENGINEER CORE STRENGTHS: • Strong individual contributor and team lead • Component / assembly, testing and validation • Launching new products, development to manufacturing • Lean manufacturing techniques • Process developments and design improvements • Manufacturing cost reductions and productivity improvement • Developing and implementing high technology manufacturing solutions • Extensive experience in operations • Highly skilled in vendor and customer relations • Team player, creative problem solver, long-range planner, dependable, self directed, analytical and organized EXPERIENCE: Over Fifteen years manufacturing engineer in Capital Equipment manufacturing. • Worked with R & D to improve designs and design for manufacturability. • Technology transfer, launching new products, design to manufacture. Designing production line. • Writing standard operating procedures, work instructions. • Assembly line support, process improvements and manufacturing fixtures. • ISO 9000 and demand flow technology (Kan ban) implementations. • Writing qualification reports per FED requirements and quality standards. • Supplier quality engineering. Vendor audits and qualifying new vendors. Manufacturing cost savings. • Implemented MRB system and reduced parts inventory base. EDUCATION / TRAINING: • BS Organizational Behavior. • Diploma, Mechanical Engineering. • Biotechnology manufacturing certificate.

University of San Francisco, San Francisco, CA. State Board of Technical Education, Punjab, India. Ohlone College, Fremont, CA.

Contact Info: Gurbachan S. Dhillon (Gorby) Email: [email protected] Phone: 510-489-0259 Mobile: 510-552-7540 ______________________________________________________________________________________________

PURCHASING MANAGER/SENIOR BUYER Extensive experience in procurement/materials in Electronics, Medical, Telecom, Semiconductor, Logistics, Inventory, Warehouse, Shipping/Receiving, Acct.-Payables/Account Receivables.         

Experience with interfacing with R & D, Engineering & Manufacturing. Managed the ECO (engineering change orders) process with suppliers. Skilled negotiator and contracts, wrote administrated multi-million $ savings. Extensive experience with MRP-Systems, Word/Excel, Power Point, ISO-9000, FDA/GMP. Plan, coordinate & perform wide variety of complex procurement. Participated in selection of qualified suppliers & manufactures. Responsible for preparation of RFQ (Bids). Place PO’s for goods and services. Extensive experience with vendor returns products, RMA/MRB transaction/procedures. Hand-on buying, eco process and follow-up. What ever it takes.

EDUCATION: Bachelor of Science – Business Administration – California State University – Fresno Associate of Arts – Accounting Chabot College – Hayward CA Certificate – Industrial Engineering, Chabot College, Hayward CA CPM Certification, N.A.P.M. (Metro Chapter – now Golden Gate Chapter Contact Info: Michael A. Reclusado E-mail: [email protected] Cell: 510 673-7370 75

UTILITY MAINTENANCE OR ASSEMBLY Comprehensive experience in electrical and mechanical maintenance, assembly and related areas. Demonstrated skills in general maintenance, electromechanical assembly, spot welding and administration. Previously licensed to operate Self-Contained Breathing Apparatus (SCBA) and Respiratory Protection devices. Formerly Certificates in First Aid and Adult CPR. ACCOMPLISHMENTS • Qualified in maintenance utility work, performing all facets of 440 and 120 electrical work, including installation and wiring of Buss breakers, panel boxes, transformers, breakers, bending, hanging conduit and running wire. • Strong background in plumbing, including cutting and threading pipe, local positioning valves, and repair and installation of bathroom and laundry room fixtures. • Extensive experience in inspection, analysis, diagnosis and repair of machinery and pneumatic tools. • Administrative experience, including calculations, organization, planning, ordering and keeping detailed records of pneumatic tools. • Perform service maintenance on golf carts and a fleet of over 160 forklifts, several which were large diesels used to transport Bradley Fighting Vehicles. • Previously licensed to operate and competent in the operation of a variety of vehicles, including forklift, manlift, scissorlifts and overhead cranes. • Able to read basic blueprints and wiring schematics. • Warehouse Manager: experienced in all warehousing functions, including pulling parts to satisfy customer requirements, packing parts for shipment, driving shuttles from warehouse to customer locations, inventory control, etc. • Familiar with use of lathe, mill and other tools. EDUCATION: General Education, Electronics, and Graphic Art, Ohlone College, Fremont, CA General Education and Art, Chabot College, Hayward, CA Emergency Response Training, Mission College, San Jose, CA Roger K. Williams Phone: (510) 657-2386 Email: [email protected] ________________________________________________________________________________

QUALITY CONTROL AND ASSURANCE/ASSEMBLER-MANUFACTURING Have 12 plus in Quality Control manufacturing in laser optics and lenses, which 3 years were in opto-mechanical assembly. Detailed oriented, reliable, require little supervision. I maintained customer requirements, specifications, and satisfaction compliance. • • • • • • • •

Visual inspection incoming and outgoing products. Used many different types of measuring devices, including microscopes. Responsible for hardware and components inventory. Communicated with all departments to maintain quality assurance. Reported product changes using written and verbal communication. Packaged product for shipping or to warehouse for storage. Maintained reports for daily/weekly chemical usages. Intermediate in Microsoft Word and Excel.

Contact Info: Carolyn S Foster Email: [email protected] Phone: H: 510-651-5288 C:510-449-7751

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TECHNICAL WRITER/DOCUMENTATION SPECIALIST/QA SPECIALIST with over nine years of technical writing, editing, and project coordination experience in Pharmaceuticals, Medical device and Biotechnology. Communicates and interacts well with subject matter experts to produce targeted audience control documents. • Proficient in most Microsoft Office applications • Proficient with most document management systems • Familiar with FrameMaker and Dreamweaver • Coordinate and track projects • Create and format document content • Process and manage document workflows Identify, create, update and obsolete PM work instructions for Equipment Engineering. Research, develop and write the intended use of the system using the system’s documentation. Responsible for variety of functions in QA Documentation including technical writing and editing. Support change request process, incorporation and control of document changes, release, storage, distribution, and archive of controlled files. Provide technical writing support to Manufacturing, Facilities and Quality Control. Wrote and edited Standard Operating Procedures (SOPs) and Batch Production Records (BPRs) to meet GMP requirements. Managed and tracked document workflows through reviews, approval and release cycles. EDUCATION: MA Education, SDSU, BA Journalism SDSU, and Technical Writing Certificate, De Anza College CONTRACT INFO: Helen Kerri Email: [email protected] Phone: 510-979-1015 Cell: 510-289-2279 ________________________________________________________________________________

MACHINE OPERATOR/LINE LEAD Have 15 years experience in machine operation and product manufacture. Strong working knowledge of production line processes and requirements. Knowledgeable in (ISO) International Standards of Operations 9000 & 9001 Certification and Compliance procedures. . Detail oriented, and a proactive problem solver. I have produced cast iron housings for large earth moving equipment. Also experience with aluminum substrate applications of iron magnetic oxide coating and laser sputtering procedures. • • • • • • •

•

Achieved or exceeded daily production quantities often setting new records. Prepared production reports for daily management meetings. Scheduled and trained production personnel to ensure safe and accurate operation. Trained in proper handling and storage of chemicals and supplies. Served 3 years as Training Assistant to Company Training Manager. Member of Research and Development Team in continuous improvement. Maintained open communication with all support groups to minimize downtime. Working knowledge with computer software support programs in data entry and word applications.

Contact Info: James Foster Email: [email protected] Phone: (C) 510-449-7749

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FAILURE ANALYST/RELIABILITY ENGINEER A hardworking and highly knowledgeable engineer with extensive experience in all the facets of semiconductor processing, testing, failure analysis, technical writing, quality, equipment management, customer service, scheduling. Works cross-functionally with colleagues in order to address situations, develop new procedures, increasing productivity. An attentive problem solver who consistently meets goals and provides the foundation for corporate growth. TECHNICAL SKILLS Equipment: Decapsulator, plasma/chemical etchers, liquid crystal, curve tracer, wavelength laser, test circuit for analysis on bench, emission microscope, submicron prober. Programs: Microsoft Office Suite. EXPERIENCE FAIRCHILD SEMICONDUCTOR INC. San Jose, California Failure Analysis Engineer 2000-2009  Verified customer return units/parts on automatic test equipment (ATE) bench. Submitted parts to failure analysis (FA) lab for further verification. Created and wrote 8D reports for customers in timely and professional manner.  Held responsibility for electrical verification and characterization of IC failures using ATE, bench test equipment as well as knowledge of customer applications.  Performed in-depth, hands-on IC failure analysis to root cause using non-destructive and destructive techniques, including decapping, liquid crystal, deprocessing, as well as delayering up to silicon level.  Completed failure analysis report 97% within 15 days and initial verification of return 99% within 48 hours. EDUCATION M.S., Electrical Engineering

NORTHWESTERN POLYTECHNIC UNIVERSITY, Fremont, California

Realtor Jogendra J. Patel Cell: (510) 673-6043  Email: [email protected]

MANUFACTURING ENGINEER SKILLS and CAPABILITIES: • 15+ years experience in all phases of manufacturing including introduction of new products and sustaining engineering. • Written assembly instructions/methods for use in a Just in Time (JIT) environment and trained assembly personnel to use the instructions. • Written electrical and final test procedures for large scale diagnostic instruments and performed validations on these procedures. • Developed and validated test fixtures for use in checking sub-assemblies prior to integration in the final product. • Worked with vendors and suppliers to correct issues with parts rejected during the assembly and test process. Initiated and implemented Engineering Change Orders (ECO) for corrections to parts issues. • Excellent knowledge of printed circuit board fabrication, assembly and testing, wiring/cabling, sheet metal, and injection molded parts • Familiar working with ISO 9001 and GMP/GLP requirements. ACCOMPLISHMENTS: • Transitioned three (3) different new instruments from engineering to manufacturing overseeing all phases from assembly to final test within require timelines. • Earned site award for identifying errors in new printed circuit design and implementing corrections resulting in a cost saving of 100M. EMPLOYMENT: 1992-2008 Abbott Laboratories (Diagnostic Division) CONTACT INFO: 78

Ronny Flynt Hayward, CA 94541 (510) 293-0958 [email protected]

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MARKETING PROJECT MANAGEMENT Objective: Experienced Manager seeking a leadership position, where my proven management skills in Financial Services Marketing, Sales, Service, Call Center Operations and Project Management can be utilized. Professional Summary: A professional manager with over 15 years experience including: Marketing Management • Product Management - Lending • MIS Management & Process Engineering • CRM – Evaluation & Implementation • Direct Marketing Management Sales & Service Management • Inside Sales Management • Hiring / Coaching / Training • Goal Setting / Compensation Administration • Service Level Management Operations, Training and Human Resources Management • Call Center Management • Process Automation & Staff Right Sizing • Measurement Matrices / Reporting • Training Facilitator • Benefits Analysis – Health/401K • Lending Compliance Project Management • Microsoft Project Enterprise • Work Force Management Education • Bachelor of Arts – San Francisco State University, Business Administration - Major: Marketing • Insurance – California Life Agent – Life; Health; Disability & Long Term Care Insurance • MS Office Suite: Word, Excel, Power Point, Access, Outlook & Enterprise Project Contact: James L Mull Home: 510-656-1617 Cell: 510-396-7653 Email: [email protected] _____________________________________________________________________________________

MARKETING, SALES & PROJECT MANAGEMENT Extensive experience in overseeing projects, sales and marketing development for profitable new product introductions, managing and building team consensus and training sales teams. • Produced effective face-to-face and phone sales presentations to national clients to help grow corporate revenue from $5M to $130M. • Organized monthly training and taught sales agent classes in person and in webinars to increase active agents from 200 to 500+. • Supervised 7-member team to support agents and customers. • Developed product and established marketing plan for more than 1300 new products which contributed to increase in sales from $12M to more than $50M per year. • Identified and coordinated acquisitions which resulted in corporate sales growth of $15M • Served as key player in team to establish UK Sales & Distribution Office. • Created and directed New Product Division with new sales of $5M+ per year. • Managed regional sales territory and increased sales more than 30% each year for three years. • Experienced in Word, Excel, PowerPoint, Outlook, SalesForce.com, ACT, WebEx Education: Master’s Equivalent, Pennsylvania State University, State College, PA Bachelor of Arts, Houghton College, Houghton, NY 80

Contact Information: Lynette Erickson Email: [email protected] Phone: (510) 796-3934

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STRATEGIC MARKETING/PRODUCT MARKETING/BUSINESS DEVELOPMENT Experienced technical marketing professional (MBA) with exceptional supplementary skills in design and development (M. Sc.). Adept at both “In Bound” and “Out Bound” marketing responsibilities, but especially strong in managing product “Roadmap.” Proven history initiating, mentoring, and guiding teams to meet aggressive roll-out schedules and add significantly to bottom-line corporate revenues. Highly regarded for managing cross-functional groups from Product Planning, Product Development, R&D, Applications, and Marketing to ensure timely launch of deliverables. Communicated effectively both within an organization and externally to maximize customer satisfaction and vendor performance. United States Citizen. • Experienced technical marketing professional with exceptional skills in semiconductor design and development. • Very strong at managing product roadmaps, in-bound and out-bound marketing responsibilities. • Proven history of aggressively initiating, mentoring, and guiding teams to meet schedules and in significantly contributing to the bottom-line. • Successful in motivating and managing cross-functional groups towards quality and timely deliverables. • Effective at communicating, respected for excellence in team building and maximizing customer satisfaction and vendor performances. Education: MBA General (April 2000), Golden Gate University, San Francisco, CA, Masters of Science (M. Sc.) System Engineering, University of Surrey, UK Bachelor of Science (B. Sc.) Electronic & Electrical Engineering, University of Surrey, UK Contact Information Rakesh Pradhan Email: [email protected] Cell: 408-310-2327 _____________________________________________________________________________________

PROJECT / PROGRAM MANAGER Skilled project / program manager with fifteen years experience known for effectively managing and leading multiple projects across multiple functional areas. Track record of process implementation and improvements resulting in 25%1000% improvements in productivity. Seasoned public speaker. • Engineering Program/Project Management - Themis (High speed blade computers for military applications) • Engineering Program Management, - Copper Mountain Networks (DSL networking equipment) • Engineering Liaison, - 3Com (High speed routers) • Engineering Services Manager, Software Test Engineer - Novell (Network Operating Systems) • Telephone technical support accounting systems - Computer Associates. Supported all accounting packages, Payables, Receivables, General Ledger, Order Entry, Inventory Control, Job Costing, Payroll, and Time Billing & Receivables. • Two years Accounting System trainer and installer on above accounting systems. Education / Work Experience: ScrumMaster Training & Certification, Personnel Management, Interviewing, Time Management, Project Management, ISO 9000 & 9001 Management, ROHS training. California State University Hayward Contact Info: Larry N. Heard Email: [email protected] Phone: 408-781-1769

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PRODUCT MARKETING/ BUSINESS MANAGEMENT/ BUSINESS DEVELOPMENT Seeking a challenging position where proven technical marketing, product support, and project management skills are essential, especially where price negotiation and product delivery solutions are critical in meeting sales goals. Profile: 10 years in product marketing for semiconductor Equipment Company, 3 years in Technical support engineer for semiconductor Equipment Company. • Successfully managed accounts in Korea, China, Taiwan, Singapore, Malaysia, Europe and North America for Semiconductor Equipment Company for last 10 years • Contributed $400M in annual revenue for Taiwan accounts • Increased the market share to 75% from 30% at one of the Taiwan accounts • Developed and managed China accounts contributing $100M annual revenue • Negotiated product pricing with gross margin of greater than 60% exceeding target margin of 50% • Directed and reported strategic account penetration • Planned and coordinated customer visits and technical presentation • Developed annual and quarterly business forecasts • Fluent in Korean Education: BS in Mechanical Engineering, San Jose State University Contact Information Thomas Lee Email: [email protected] Phone: (408) 836-1217 _____________________________________________________________________________________

MARKETING OPERATIONS MANAGER/HUMAN RESOURCES SPECIALIST/SUPERVISING MANAGER Extensive experience working with sales teams in the development and processing of service and equipment contracts for public and private sectors. • Processed and approved contracts requiring California Public Utility Commission final approval. • Responsible for the Pacific Area Contract Help Line: answered questions regarding contract requirements, procedures and delivery times for internal and external customers, reviewed billing issues, resolved problems and issued adjustments. • Partnered with cross organizations to successfully deliver new products and resolve problems before products were installed. • Demonstrated proficiency in the use of computers, software applications and applicable databases. • Human Resources subject matter expert for management and union represented employees. • Communicated corporate standards for attendance/absences, employee benefits, job requisitions, job transfers, SAP (personnel and payroll) system and corporate safety. • Communicated Federal and State laws: FMLA, EEO, Sexual Harassment, ADA, California Family Care Leave, Disability Insurance and State labor laws. • Filed responses to Union grievances and participated in the Step 1 grievance meetings. • Provided written and oral training for management to ensure they were conversant with the laws/policies. Communication was always clear and concise to avoid misinterpretations. • Coached and developed 30 plus employees so they could deliver excellent customer service each and every time. Education:

B.S. Degree History, University of Utah, Elementary Education, San Jose State University and advanced study in HR Organizational Behavior, Golden Gate University.

Contact Information: Patricia Knox Email: [email protected] Phone: 925-820-4229 (h), 510-333-4815

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SOFTWARE TEST / CUSTOMER ESCALATIONS / ACCOUNT MANAGEMENT Organizational improvement, account management and support services for past 10 years strong business operations and continuous process improvement methodologies in the technology, customer support or mobile digital media entertainment fields. Multicultural, lived in Thailand, Good ability with Thai language, and fluent in English. Available to relocate outside USA and California area. • Managed and coordinated projects involving market offerings and customer support improvements. • Provided daily leadership and development of services teams as well as recruitment and coaching. • Conducted competitive market research and compiled reports. • Managed and coordinated projects, designers, contractors and customers in high volume sales. • Able to identify gaps in as-is processes and refine the to-be methodologies to levels, which met or exceeded customer expectations. • Handled escalations with major clients, bringing issues to complete resolution. • Established policies and procedures, and developed customer feedback questionnaires to aid in escalation management. • Knowledge of Black Box manual testing and Web Page testing and trouble shooting with knowledge of software development cycle. • Gathered and compiled reports for music and entertainment industry publications, ratings, and music publishing rights and management societies. • Windows 98, XP, VISTA, Outlook, MS Office (Power Point, Excel, Word). Education:

Bachelors Degree Illustration / Business and Marketing, Academy of Art University of San Francisco joint program University of San Francisco, San Francisco, CA

Contact Information: Gary Ermoloff Email: [email protected] Phone: 415-972-9295 _____________________________________________________________________________________

OFFICE MANAGER/MARKETING COORDINATOR/EXECUTIVE ADMINISTRATOR 10+ years of experience in supporting upper level management (VPs, Directors, CEOs) in the marketing and sales arenas of software, hardware, advertising and bio-med industries. • Supervised (administrative staff of 3) and coordinated daily workflow for a staff of 28 people • Planned and coordinated off-site and out of state corporate events, including focus groups, trade shows and a 10K Run with 365 participants • Experienced in calendar management, event planning, correspondence, travel/hotel accommodations, expense reports, payroll, HR issues, project management and budget management. Skills:

 strong analytical and problem-solving capabilities  confident and comfortable working independently or as part of a team  service-oriented disposition backed by a “can do” attitude  sense of propriety and accountability  ability to handle confidential matters with the decorum required  excellent interpersonal skills  presentation creation and delivery, ability to create ready to publish documentation/collaterals  ability to liaison across corporate levels  dedication to life-long learning and improvement  Microsoft: Word, PowerPoint, Excel, Publisher, Photoshop

Education:

Bachelor of Science Certificate

– San Jose State University – Santa Cruz University

Contact Info: Maria V. Kendall Home: 510 252-1132 Cell: 408 757-6300 Email: [email protected] 84

– Business Administration – Sales and Marketing

ACCOUNT MANAGEMENT

& PROJECT MANAGEMENT.

SUMMARY OF QUALIFICATIONS: To obtain challenging positions in sales, account management and project management where I can contribute my background skills & professionalism to the achievements of corporate goals. • Maintained and continuous sales growth based on a large complex accounts in Silicon Valley of 100% target of $3M a year. • Achieved and built strong teams to met performance goals and developed strong relationship with business owners and obtained new business for the company. • 10+ year experiences with sales, account management and project management with mid-level managers for most of the Fortune 500 Companies. • Team player, self-starter, ability to multi-task, detail oriented and good communication skills to achieving highquality results. • Established a total solution and strategic plans for future by developed and maintained relationship with all customers. • Achieved accurate assessments of needs and utilized various marketing methods penetration and management of customer’s accounts. Guiding activities of internal team (inside sales, marketing, professional services, business unit managers, etc.) to support quota achievement. • Computer skills: Microsoft word, Excel, Outlook, Internet Explorer, PowerPoint & Access - 2003 & 2007. EDUCATIONS: Cal State University, Hayward, BA in Mass Communication/Minor in Advertising Certification – Sales Consultant Professional CONTACT INFO: Cyndi W. Kwong 510-589-8398 [email protected] www.linkedin.com/in/cwkwong1018 _____________________________________________________________________________________

EXPERIENCED PROFESSIONAL IN ENGINEERING AND MARKETING TECHNICAL SKILLS:

Applications Engineering, Product Marketing, Component Engineering, Supplier Management, Hardware and Software Design Engineering, Analog and Digital design, Video and Graphics hardware, Memory devices including Flash, DRAM and SRAM, CPU, GPU, ASIC, FPGA, active and passive components, PCB layout guidelines, VHDL / Verilog, Unix, Solaris, C, C++, User Interface design, Inventory control, Forecasting, Market research, Tradeshow planning and management, Technical training and conference planning and management

EDUCATION:

Stanford University Graduate Work towards MSEE / Teaching Assistant in Computer System Architecture University of Puerto Rico at Mayaguez BSEE (Magna Cum Laude)

LANGUAGES:

English, Spanish and German

Contact Info: Edgardo Rodriguez-Crespo Phone: 510 440-8271 Email: [email protected]

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ACCOUNT MANAGEMENT

& PROJECT MANAGEMENT & HR SPECIALIST/TRAINING

SUMMARY OF QUALIFICATIONS: HR Specialist with administrative and human resource experience – including hiring, training, orientation, mentorship, benefits, COBRA, payroll as well as sales experience. • Professional use of Spanish for over 10 years: high-tech., government, retail, consulting, environmental, & networking groups. • Working experience with sensitive information including credit card and HIPAA regulations – charting; confidentiality - 20 yrs. • Achieved satisfaction rating of 90% from workshop attendees for facilitating Job Search/Interview seminar; updated materials. • Created Two presentations for Job Seekers: “Successful Phone Interviews” & “Flipping the Script: Your Recruiting Tools.” • Scheduled & conducted interviews, coordinated with hiring managers and agency contacts, submitted POs, created & circulated requisitions – working with security, facilities, HR, IS, space planning. • Over 10 years of training: department orientation and intensive training on company policies, resources, and standard processes - including FDA documents - to new hires & for CTS, including orientation to biotech, at various levels and environments. • Office Skills include: data-entry (70 wpm), multi-line phone (Avaya, Cisco, Meridian, Merlin, Nortel, & PolyCom), WebEx & NetMeeting, Right Fax, mail sorter/postage meter, 10-Key; software: SAP, UNIX, PeopleSoft, SQL, MS Office Suite, Lotus Notes, Goldmine, MAC & DOS. ACTIVITIES & AFFILIATI ONS Bridges to Jobs Presenter, Resume/Interview Skills Specialist 2008-2009 ProNet/Experience Unlimited: Fremont Training & Development: Job Search/Interview 2006/2007/2008-09 Job Link Video Resume Planning Committee 2008-2009 NCHRA (N. California HR Association) Annual Conference and Santa Clara Event 2006-2009 SHRM (Society Human Resource Management) Essentials of Human Resource Management 2006-2009 Wittenberg University B.A. Psychology Springfield, OH Contact Info: Jennie Graves Cell Phone: (925) 639-4094 E-Mail: [email protected] Alias: wittlax (wittlacrossegds) _____________________________________________________________________________________

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MEDICAL CLINICAL RESEARCHER Result oriented Clinical Research Professional seeking to apply my medical knowledge and training working as a Clinical Research Assistant to optimize the success of a clinical trial EDUCATION: • MBBS (M.D.) Sind Medical College (Pakistan) • Clinical Trials Design and Management Certification UCSC Extension • Data Manager/Research Assistant Training UCSF Medical Center • Microsoft Office I and II Certification Mission Valley ROP WORK EXPERIENCE: • Helped with the monitoring and close out of clinical study, assuring continual compliance with Abbott SOPs, GCP, FDA, and ICH guidelines • Analyzed, interpreted, and reported study data, using SAS, Excel, Adobe Acrobat Professional, etc. • Helped with the preparation and organization of clinical trial documents (including the Study Master File) for regulatory review and audits • Did CRF review and verification and generated data queries to resolve data discrepancies • Created documents on clinical care, patient education and community outreach in support of the teaching faculty and physicians at UCSF National Center of Excellence in Women’s Health CONTACT: Afshan Hashmi Phone: 510-490-1833(home) 510-648-9168(cell) Email: [email protected] _____________________________________________________________________________________

CERTIFIED NURSING ASSISTANT Cared for male and female elderly patients in bathing, changing, feeding, and all aspects of assisted living. Combined my experience, knowledge and adaptability to provide consistent, personalized care. • • • • • •

Medical oriented offices CPR/First Aid Sterilization procedures Skin/wound care Infection control Patient personal care

Education:

Mission Valley ROP, Medical Admin Assistant Certificate College of Alameda, Medical Assistant Coursework Nurses Aide Certificate, Sunbridge Park Central Nursing Care Center

Contact Information Joyce Stovall Email: [email protected] Phone: 510-490-7522

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COMPANY TRAINER/SALES PROFESSIONAL Over 10+ years as a Retail and Hospitality professional, acknowledged for excellence in staff leadership, enthusiastic and comprehensive trainer relating to company’s products and services. Consummate business net-worker and lead generator delivering outstanding customer service and achieving personal and company goals. Reputation for assisting management team in company owner transitions and communicating confidence and honesty in client/employee relationships. • Achieved 197% Sales Credit Goal, first time in store’s history for the district. • Consistently closed quality high-ticket design project business. • Generated 98% Catering business for DoubleTree and Westin Hotel • Preferred Company Trainer to additional stores in district to increase sales • Promoted during two corporate take-overs in the hospitality industry for surpassing sales goals. • Awarded monetary recognition for outstanding customer service at Expo. • Attained outstanding evaluations for Retail Interior Design & Credit Services Expo Design Center, Company Trainer and Design Sales Project Consultant Red Lion Hotel, Convention Services Manager The Westin Hotel, Director of Catering Doubletree Hotel, Catering Mgr., Asst. Director of Catering, Director of Catering Contact Information Lorraine Katich Email: [email protected] Phone: 510-209-1341 _____________________________________________________________________________________

QUALITY ENGINEER • Evaluation of current manufacturing process / procedure documentation for accuracy and cost reduction. • Provided input for multiple PCB and system design reviews. • Provided documentation for First Lot to Stock material release. • Evaluation of non conforming material for use in the product. • Evaluation of Change Notices as required. • Specify inspection tools for Incoming Quality Dept. • Evaluation and analysis of customer material issues. • Generated Validation Change Request, User Interface and Design Qualification validation documentation for test fixture used at vendor sites. • Provided root cause / failure analysis services for multiple product failures in production, incoming inspection, and Return Material Authorization (RMA) modes. • Compiled and analyzed quality data for my assigned vendors. Provided vendor quality reports for management reviews. Test Engineer • Generated, implemented and documented test processes and procedures for multi million dollar enterprise class capital equipment systems, midrange capital equipment systems and Printed Circuit Boards in high and low volume New Product Introduction (NPI) and Production modes • Generated processes to evaluate engineering changes on a limited number of production units on schedule and under budget. • Compiled and analyzed failure data. Reported results to customers and internal organizations with recommendations for resolution • Provided multiple test quotes for new business development. • Managed customers source inspections Frank Rossii Phone:408 7265434 Email: [email protected]

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PSYCHOLOGIST An organized, efficient, and personable individual with quality work product and an ability to anticipate needs and achieve resolution.        

Work with problem students and parents. Recommending students for transfer intra-inter district transfers to other schools or districts Coordinated with Hayward Police Department and Juvenile Probation Officers and CPS. Participated as a member of the School Attendance Review Board. Started a program called “Stay in School” and became very successful. Develop and start a “Home School Program” in Hayward. Counselor at Junior College advising students on required subjects. Health Fitness & Nutrition Teacher/Hayward Adult School

Education: University of California, Berkeley, Berkeley, CA – Bachelor of Science in Romance Language Honor Student, Cal State Hayward, Hayward, CA – Masters in Educational Psychology Contact Information: Sam Salaices E-mail: [email protected] Phone: 510.552.3152 _____________________________________________________________________________________

MEDICAL OFFICE CLERK/ INVENTORY CONTROL A very motivated, energetic team player seeking a position in Inventory Control or Medical Office Clerk in the east bay or tri-valley area. 15+ years experience in logistics/customer service, auditing inventory, kitting, shipping, receiving, and stockroom lead and customer service. 2.5 years experience in office support mainly focusing on medical office. Completed several career related courses and volunteered at two hospitals. Intermediate user proficiency of Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, Lotus notes. Increased production of work orders 40% by moving workstations to strategic locations. Maintained an excellent customer service and material support record with Victron. Reorganized several stockrooms to ensure inventory integrity and increase productivity. Currently volunteering at Pronet (Experience Unlimited) and attending Heald Business College in Hayward in the evening earning my AAS by Oct. 2009. • • • • •

10+ years experience in all aspects of logistics: Inventory, Shipping/Receiving and Buyer. Perfect attendance record, great work ethics and able to adapt to changing environments. Ability to make smart business decisions quickly and maintain customer satisfaction. Knowledge of Medical Terminology, Anatomy, Insurance, HIPAA, CPT & ICD-9 codes. Competent user of: Word, Excel, Outlook, PowerPoint, Lotus notes, IDX BAR, SAP. EDUCATION: Currently earning AAS in Medical Administration expected graduation Oct. 2009. Medical Admin. Cert. HIPAA, Healthcare provider BLS &CPR Certification.

Contact Information Kenneth Christian Email: [email protected] Phone: (510) 209-5601

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OPERATIONS CALL CENTER OPERATIONS Objective: Experienced Manager seeking a leadership position, where my proven management skills in Financial Services Marketing, Sales, Service, Call Center Operations and Project Management can be utilized. Professional Summary: A professional manager with over 15 years experience including: Marketing Management • Product Management - Lending • MIS Management & Process Engineering • CRM – Evaluation & Implementation • Direct Marketing Management Sales & Service Management • Inside Sales Management • Hiring / Coaching / Training • Goal Setting / Compensation Administration • Service Level Management Operations, Training and Human Resources Management • Call Center Management • Process Automation & Staff Right Sizing • Measurement Matrices / Reporting • Training Facilitator • Benefits Analysis – Health/401K • Lending Compliance Project Management • Microsoft Project Enterprise • Work Force Management Education • Bachelor of Arts – San Francisco State University, Business Administration - Major: Marketing • Insurance – California Life Agent – Life; Health; Disability & Long Term Care Insurance • MS Office Suite: Word, Excel, Power Point, Access, Outlook & Enterprise Project Contact: James L Mull Home: 510-656-1617 Cell: 510-396-7653 Email: [email protected] _____________________________________________________________________________________

PROJECT / PROGRAM MANAGER Skilled project / program manager with fifteen years experience known for effectively managing and leading multiple projects across multiple functional areas. Track record of process implementation and improvements resulting in 25%1000% improvements in productivity. Seasoned public speaker. • Engineering Program/Project Management - Themis (High speed blade computers for military applications) • Engineering Program Management, - Copper Mountain Networks (DSL networking equipment) • Engineering Liaison, - 3Com (High speed routers) • Engineering Services Manager, Software Test Engineer - Novell (Network Operating Systems) • Telephone technical support accounting systems - Computer Associates. Supported all accounting packages, Payables, Receivables, General Ledger, Order Entry, Inventory Control, Job Costing, Payroll, and Time Billing & Receivables. • Two years Accounting System trainer and installer on above accounting systems. Education / Work Experience: ScrumMaster Training & Certification, Personnel Management, Interviewing, Time Management, Project Management, ISO 9000 & 9001 Management, ROHS training. California State University Hayward Contact Info: Larry N. Heard Email: [email protected] Phone: 408-781-1769

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FLEET MANAGER I am seeking a leadership position where my proven fleet management skills can be utilized. Summary of Professional Qualifications: A professional manager with 15 plus years of experience in: • Fleet Management • Strategic Sourcing • Maintenance & Repair • Project Management • 3PL Transportation • Production Management Logistics • Industrial Engineering • Asset Manager • Facilities Management Education/Specialized Training: B.A. Saint Mary’s College, Moraga, CA, Business Management Chabot College, Hayward, CA. A.A. Industrial Engineering & A.A. Liberal Arts Situational Negotiation Skills ISO 9000, 9001, 9002, 9003 Pro Net “Training the Trainer” Six Sigma MRP & MRPII Value Added & Value Engineering (VA/VE) Total Quality Management (TQM) Team Building SAP development mapping team for equipment maintenance MS Office Suite, Word, Excel, Power Point, Access, Project Manager Professional Affiliations: Military: Honorable Discharged U.S. Army; American Institute of Industrial Engineers (A.I.I.E.); Society of Automotive Engineers (S.A.E) Intermodal Association of North America (I.A.N.A.) Contact Info: Fred H. Shepherd Phone (510) 357-0965 Cell (510) 434-6384 E-mail [email protected] _____________________________________________________________________________________

QUALITY ENGINEER • Evaluation of current manufacturing process / procedure documentation for accuracy and cost reduction. • Provided input for multiple PCB and system design reviews. • Provided documentation for First Lot to Stock material release. • Evaluation of non conforming material for use in the product. • Evaluation of Change Notices as required. • Specify inspection tools for Incoming Quality Dept. • Evaluation and analysis of customer material issues. • Generated Validation Change Request, User Interface and Design Qualification validation documentation for test fixture used at vendor sites. • Provided root cause / failure analysis services for multiple product failures in production, incoming inspection, and Return Material Authorization (RMA) modes. • Compiled and analyzed quality data for my assigned vendors. Provided vendor quality reports for management reviews. Test Engineer • Generated, implemented and documented test processes and procedures for multi million dollar enterprise class capital equipment systems, midrange capital equipment systems and Printed Circuit Boards in high and low volume New Product Introduction (NPI) and Production modes • Generated processes to evaluate engineering changes on a limited number of production units on schedule and under budget. • Compiled and analyzed failure data. Reported results to customers and internal organizations with recommendations for resolution • Provided multiple test quotes for new business development. • Managed customers source inspections Contack Info: Frank Rossi 91

Phone: 408 7265434

Email: [email protected]

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PRODUCTION SCHEDULER AND PRODUCTION/MATERIALS PLANNER with over 20 years’ experience in the electronics, pharmaceuticals, and medical device manufacturing industries. • Collaborate with Sales, Accounting, Purchasing, and Manufacturing to develop sales and production forecasts. Establish time limits and sequences of manufacturing operations and provide detailed instructions to shop floor showing specific operations and where they will be performed; what tools, materials, and equipment will be used; and how many workers will be needed. • Maintain inventories of raw materials and finished products. Monitor production closely to identify planning errors, design changes, labor and material shortages, backlogs, and other potential schedule interruptions and account for delays, difficulties, and changes in original cost estimates. Keep management abreast of production schedule and develop new programs to improve production control systems. • Contributed to a 10% increase in sales with the revision and launch of Alliance 4.2. • Played a key role in the implementation of JD Edwards MRP system. • Improved tracking of inventories, re-evaluation and expiration dates of materials, and on-time shipment of products. • Achieved 100% adherence to production schedule with the creation and implementation of a Kanban (pull) system. • Utilized value stream mapping to increase productivity by 21% and production yield, by 10%. Reduced lead time by 22% and non conformance per batch to zero. • Aided Purchasing in ensuring cost effective procurement by managing receiving, warehousing, and distribution logistics and providing various planning tools. Contact Info: Donna Fe De Guzman Cell: (510) 304-5271 Email: [email protected] _____________________________________________________________________________________ INSIDE SALES/ ACCOUNT MANAGEMENT / SALES OPERATIONS Dedicated self-starter with 12+ years experience as Account Manager, in international and domestic markets. Extensive knowledge in Inside Sales to major OEMs and Distributors worldwide. Proven track record to exceed corporate goals for revenue, profit, and market share. Excellent multi-tasking and customer relations skills. Resourceful problem solver, proficient in trend analysis with broad understanding of internal sales and operations procedures. Committed team player, focused on providing exceptional support to external and internal customers. • Acted as primary Operations interface for sales team, with focus on allocation management, forecasting, and supply chain planning for current and new products. Supported Tier 1 & 2 OEMs. • Performed Inside sales responsibilities, managing new and existing customers (product information, quotations, leads follow-up, evaluation units, etc.). • Processed purchase orders using Oracle 11.i, with focus on attaining 100% on-time delivery of booked orders. • Project managed new product introduction, custom configurations for large OEMs. • Successfully achieved End of Life of LAN adapter product line. Sold 85% of excess inventory. • Improved forecasting accuracy by 35%, through close communication with customers and innovative reporting, for designated OEM customers. • Worked closely with Sales Directors to maximize revenue and meet/exceed assigned sales targets. • ERP systems used: ORACLE, SAP/ R3, Intuitive ERP. CRMs: Sales force, Act • Proficient with Microsoft Office (Excel, Word, PowerPoint, Outlook), MS Project, Lotus Notes, Agile. • Foreign languages: Spanish, French, Romanian Education: University of Bucharest – Bachelor of Arts Manuela Podasca Email: [email protected] Phone: 510-487-4575 Cell: 510-952-1477

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COPIER TECHNICIAN / NETWORK SUPPORT TECHNICIAN 10+ years experience servicing copiers and MFP machines. Seven years experience as network support specialist. • Extensive experience in the document imaging industry. • Specializing in MFP network installation and support. • Technical knowledge of Networking and System Administration. • Install MFP 's in various network infrastructures and operating systems. • Extensive Field Service and Customer Training. • Phone support on network and copier specific issues. • Skilled in TCP/IP SMTP POP3 LDAP WIFI Cisco IOS. EDUCATION: Associate Degree in Electronics (AASEET) - Heald College. Multiple Machine specific Certifications - Toshiba and Kyocera. Cisco Certified Network Associate. (CCNA) Contact Information Paul J. Martinez Email: [email protected] Phone: 209-832-5291 Cell: 209-627-8055 _____________________________________________________________________________________

UTILITY MAINTENANCE OR ASSEMBLY Comprehensive experience in electrical and mechanical maintenance, assembly and related areas. Demonstrated skills in general maintenance, electromechanical assembly, spot welding and administration. Previously licensed to operate Self-Contained Breathing Apparatus (SCBA) and Respiratory Protection devices. Formerly Certificates in First Aid and Adult CPR. ACCOMPLISHMENTS • Qualified in maintenance utility work, performing all facets of 440 and 120 electrical work, including installation and wiring of Buss breakers, panel boxes, transformers, breakers, bending, hanging conduit and running wire. • Strong background in plumbing, including cutting and threading pipe, local positioning valves, and repair and installation of bathroom and laundry room fixtures. • Extensive experience in inspection, analysis, diagnosis and repair of machinery and pneumatic tools. • Administrative experience, including calculations, organization, planning, ordering and keeping detailed records of pneumatic tools. • Perform service maintenance on golf carts and a fleet of over 160 forklifts, several which were large diesels used to transport Bradley Fighting Vehicles. • Previously licensed to operate and competent in the operation of a variety of vehicles, including forklift, manlift, scissor lifts and overhead cranes. • Able to read basic blueprints and wiring schematics. • Warehouse Manager: experienced in all warehousing functions, including pulling parts to satisfy customer requirements, packing parts for shipment, driving shuttles from warehouse to customer locations, inventory and control, etc. • Familiar with use of lathe, mill and other tools. EDUCATION:

General Education, Electronics, and Graphic Art, Ohlone College, Fremont, CA General Education and Art, Chabot College, Hayward, CA Emergency Response Training, Mission College, San Jose, CA

Contact Info: Roger K. Williams Phone: (510) 657-2386 Email: [email protected]

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TECHNICAL WRITER/DOCUMENTATION SPECIALIST/QA SPECIALIST with over nine years of technical writing, editing, and project coordination experience in Pharmaceuticals, Medical device and Biotechnology. Communicates and interacts well with subject matter experts to produce targeted audience control documents. • Proficient in most Microsoft Office applications • Proficient with most document management systems • Familiar with FrameMaker and Dreamweaver • Coordinate and track projects • Create and format document content • Process and manage document workflows Identify, create, update and obsolete PM work instructions for Equipment Engineering. Research, develop and write the intended use of the system using the system’s documentation. Responsible for variety of functions in QA Documentation including technical writing and editing. Support change request process, incorporation and control of document changes, release, storage, distribution, and archive of controlled files. Provide technical writing support to Manufacturing, Facilities and Quality Control. Wrote and edited Standard Operating Procedures (SOPs) and Batch Production Records (BPRs) to meet GMP requirements. Managed and tracked document workflows through reviews, approval and release cycles. EDUCATION: MA Education, SDSU, BA Journalism SDSU, and Technical Writing Certificate, De Anza College Contact Info Helen Kerri Email: [email protected] Phone: 510-979-1015 Cell: 510-289-2279 _____________________________________________________________________________________

CONTRACT MANAGEMENT & LICENSING Resourceful and results-driven Contract Management & Licensing professional with over 15 years of experience in software and technology licensing, in/out bound contracting, drafting/negotiating, deal structuring, leadership and business operations in technology companies. • Analyzed, structured, and negotiated a diverse set of transactional matters (software license, sale, professional service, distribution, alliance, OEM, in-bound licensing, marketing, outsourcing, partner, vendor and operational transactions) and managed related business processes to support the company’s achievement of revenue and business objectives • Developed and implemented global contracting and business processes to validate transaction approvals, ensure compliance with company policies, shorten contract cycle time, track obligation and drive workflow efficiency • Built and lead highly productive teams that met customer and company needs, with emphasis on efficiency, responsiveness and superior customer service • Supported Sales/Business leaders worldwide as deal facilitator, articulating business issues and risks, driving business solutions with acceptable terms and trade-offs for a given type of business relationship, championing internal policies (approval, revenue recognition, budget guidelines) and developing strategies to accelerate agreement • Reviewed and approved documents to ensure compliance to company policy, protection of the company's contractual posture, advised management on contractual rights and obligations and provided interpretation of terms and conditions EDUCATION: B.S. Business Administration Contact Information: Greg Bartolo [email protected] 510.206.8090

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PROJECT MANAGEMENT PROJECT MANAGEMENT Objective: Experienced Manager seeking a leadership position, where my proven management skills in Financial Services Marketing, Sales, Service, Call Center Operations and Project Management can be utilized. Professional Summary: A professional manager with over 15 years experience including: Marketing Management • Product Management - Lending • MIS Management & Process Engineering • CRM – Evaluation & Implementation • Direct Marketing Management Sales & Service Management • Inside Sales Management • Hiring / Coaching / Training • Goal Setting / Compensation Administration • Service Level Management Operations, Training and Human Resources Management • Call Center Management • Process Automation & Staff Right Sizing • Measurement Matrices / Reporting • Training Facilitator • Benefits Analysis – Health/401K • Lending Compliance Project Management • Microsoft Project Enterprise • Work Force Management Education • Bachelor of Arts – San Francisco State University, Business Administration - Major: Marketing • Insurance – California Life Agent – Life; Health; Disability & Long Term Care Insurance • MS Office Suite: Word, Excel, Power Point, Access, Outlook & Enterprise Project Contact: James L Mull Home: 510-656-1617 Cell: 510-396-7653 Email: [email protected] _____________________________________________________________________________________

CORPORATE TRAINING, MARKETING/OUTREACH, AND ESL PROJECT MANAGEMENT • Highly motivated, hard-working, and skilled business and training professional with over thirteen years of academic and project management experience • Proven expertise in the development of curriculum and assessment instruments • Experienced with on-line teaching technologies; highly computer literate • Six years sales and marketing experience; excellent results in business-development • Expertise in contract negotiations and effective maintenance of business relationships • Well-developed interpersonal, oral, and written communication skills; Team player • Multilingual: English, French, German, and Dutch. Some Spanish Education Master’s in Education (Curriculum and Instruction), Univ. of Massachusetts, Lowell Bachelor’s in Commerce (International Trade), Carleton University, Ottawa, Ont. Contact Information Maryos Kuiper E-mail: [email protected] Mobile: 510 449-9553 Web: www.linkedin.com/in/kuiperm

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QUALITY ASSURANCE, SARBANES-OXLEY. PROJECT MANAGEMENT OR COMPLIANCE POSITION • Experienced business and information systems professional with expertise in all aspect of Project Management, Quality Assurance, Risk Management, Change Management, Process Re-engineering and Sarbanes-Oxley (SOX). • Highly effective manager, career counselor, trainer and problem solver with a passion for ensuring projects are delivered with quality, on time and within budget and clients are highly satisfied. • Excellent interpersonal skills with a relaxed management style. Highly effective when working with clients, all levels of management or in a matrix environment. TECHNICAL CERTIFICATIONS Certified Software Quality Analyst (CSQA), Quality Assurance Institute Certified Computing Professional (CCP), Institute for Certification of Computer Professionals (Specializing in Project Management and Systems Development) Working on Project Management Professional (PMP) Certification with the Project Management Institute TECHNICAL SKILLS SUMMARY Platforms Mainframe, Midrange and Client Server Operating Systems XP, NT, Novel, Windows, MS/PC DOS, Systems 7, VAX/VMS, MCP, UNIX and OS/390 Hardware DEC VAX 11/750, 11/780 and 11/785; Burroughs (UNISYS) 4700, 6800, 7800, 7900 and A; IBM PC and Macintosh Software Burroughs Utilities and Tools, DEC Utilities and Tools, Excel, Word, PowerPoint, Project, Outlook, Schedule +, Visio, Access, Optima!, Inspiration, iGrafx, TSO/ISPF, PROFS, Lotus Notes, MacDraw, MacFlow, Panagon, EMC Documentum and Veritas Languages SAS, COBOL, BASIC and Fortran Databases RDB, DMSII, Oracle and MS Foxpro Financial Applications Oracle, ACCPAC and Solomon Methodologies Design – DSSD and Yourdon Process Improvement – TQM, CMM, ISO 9000, FDA, Malcolm Baldrige and SOX EDUCATION San Francisco State University, San Francisco, CA Association of Certified Fraud Specialists, Sacramento, CA Business Management, Bachelor of Arts degree 2005 National Fraud Conference, Certificate Health Education, Bachelor of Arts degree Dale Carnegie, San Francisco, CA California State University East Bay, Hayward, CA Effective Communications & Human Relations, Project Management, Certificate Certificate Contact Information: Anna H. Lee E-mail: [email protected] Phone: 510-651-7882 _____________________________________________________________________________________

PROJECT / PROGRAM MANAGER Skilled project / program manager with fifteen years experience known for effectively managing and leading multiple projects across multiple functional areas. Track record of process implementation and improvements resulting in 25%1000% improvements in productivity. Seasoned public speaker. • Engineering Program/Project Management - Themis (High speed blade computers for military applications) • Engineering Program Management, - Copper Mountain Networks (DSL networking equipment) • Engineering Liaison, - 3Com (High speed routers) • Engineering Services Manager, Software Test Engineer - Novell (Network Operating Systems) • Telephone technical support accounting systems - Computer Associates. Supported all accounting packages, Payables, Receivables, General Ledger, Order Entry, Inventory Control, Job Costing, Payroll, and Time Billing & Receivables. • Two years Accounting System trainer and installer on above accounting systems. Education / Work Experience: ScrumMaster Training & Certification, Personnel Management, Interviewing, Time Management, Project Management, ISO 9000 & 9001 Management, ROHS training. California State University Hayward Contact Info: Larry N. Heard Email: [email protected] 97

Phone: 408-781-1769

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FLEET MANAGER I am seeking a leadership position where my proven fleet management skills can be utilized. Summary of Professional Qualifications: A professional manager with 15 plus years of experience in: • Fleet Management • Strategic Sourcing • Maintenance & Repair • Project Management • 3PL Transportation • Production Management Logistics • Industrial Engineering • Asset Manager • Facilities Management Education/Specialized Training: B.A. Saint Mary’s College, Moraga, CA, Business Management Chabot College, Hayward, CA. A.A. Industrial Engineering & A.A. Liberal Arts Situational Negotiation Skills ISO 9000, 9001, 9002, 9003 Pro Net “Training the Trainer” Six Sigma MRP & MRPII Value Added & Value Engineering (VA/VE) Total Quality Management (TQM) Team Building SAP development mapping team for equipment maintenance MS Office Suite, Word, Excel, Power Point, Access, Project Manager Professional Affiliations: Military: Honorable Discharged U.S. Army; American Institute of Industrial Engineers (A.I.I.E.); Society of Automotive Engineers (S.A.E) Intermodal Association of North America (I.A.N.A.) Contact Info: Fred H. Shepherd Phone (510) 357-0965 Cell (510) 434-6384 E-mail [email protected] _____________________________________________________________________________________

STRATEGIC MARKETING/PRODUCT MARKETING/BUSINESS DEVELOPMENT Experienced technical marketing professional (MBA) with exceptional supplementary skills in design and development (M. Sc.). Adept at both “In Bound” and “Out Bound” marketing responsibilities, but especially strong in managing product “Roadmap.” Proven history initiating, mentoring, and guiding teams to meet aggressive roll-out schedules and add significantly to bottom-line corporate revenues. Highly regarded for managing cross-functional groups from Product Planning, Product Development, R&D, Applications, and Marketing to ensure timely launch of deliverables. Communicated effectively both within an organization and externally to maximize customer satisfaction and vendor performance. United States Citizen. • Experienced technical marketing professional with exceptional skills in semiconductor design and development. • Very strong at managing product roadmaps, in-bound and out-bound marketing responsibilities. • Proven history of aggressively initiating, mentoring, and guiding teams to meet schedules and in significantly contributing to the bottom-line. • Successful in motivating and managing cross-functional groups towards quality and timely deliverables. • Effective at communicating, respected for excellence in team building and maximizing customer satisfaction and vendor performances. Education: MBA General (April 2000), Golden Gate University, San Francisco, CA, Masters of Science (M. Sc.) System Engineering, University of Surrey, UK Bachelor of Science (B. Sc.) Electronic & Electrical Engineering, University of Surrey, UK Contact Information Rakesh Pradhan Email: [email protected]

Cell:

408-310-2327

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OFFICE MANAGER/MARKETING COORDINATOR/EXECUTIVE ADMINISTRATOR 10+ years of experience in supporting upper level management (VPs, Directors, CEOs) in the marketing and sales arenas of software, hardware, advertising and bio-med industries. • Supervised (administrative staff of 3) and coordinated daily workflow for a staff of 28 people • Planned and coordinated off-site and out of state corporate events, including focus groups, trade shows and a 10K Run with 365 participants • Experienced in calendar management, event planning, correspondence, travel/hotel accommodations, expense reports, payroll, HR issues, project management and budget management. Skills:  strong analytical and problem-solving capabilities  confident and comfortable working independently or as part of a team  service-oriented disposition backed by a “can do” attitude  sense of propriety and accountability  ability to handle confidential matters with the decorum required  excellent interpersonal skills  presentation creation and delivery, ability to create ready to publish documentation/collaterals  ability to liaison across corporate levels  dedication to life-long learning and improvement  Microsoft: Word, PowerPoint, Excel, Publisher, Photoshop Education:

Bachelor of Science – San Jose State University Certificate – Santa Cruz University

– Business Administration – Sales and Marketing

Contact Info: Maria V. Kendall Home: 510 252-1132 Cell: 408 757-6300 Email: [email protected] _____________________________________________________________________________________

MARKETING, SALES & PROJECT MANAGEMENT Extensive experience in overseeing projects, sales and marketing development for profitable new product ntroductions, managing and building team consensus and training sales teams. • Produced effective face-to-face and phone sales presentations to national clients to help grow corporate revenue from $5M to $130M. • Organized monthly training and taught sales agent classes in person and in webinars to increase active agents from 200 to 500+. •

Supervised 7-member team to support agents and customers.

• Developed product and established marketing plan for more than 1300 new products which contributed to increase in sales from $12M to more than $50M per year. •

Identified and coordinated acquisitions which resulted in corporate sales growth of $15M

•

Served as key player in team to establish UK Sales & Distribution Office.

•

Created and directed New Product Division with new sales of $5M+ per year.

•

Managed regional sales territory and increased sales more than 30% each year for three years.

•

Experienced in Word, Excel, PowerPoint, Outlook, SalesForce.com, ACT, WebEx

Education:

Master’s Equivalent, Pennsylvania State University, State College, PA Bachelor of Arts, Houghton College, Houghton, NY

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Contact Information: Lynette Erickson Email: [email protected] Phone: (510) 796-3934

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ACCOUNT MANAGEMENT

& PROJECT MANAGEMENT

SUMMARY OF QUALIFICATIONS: To obtain challenging positions in sales, account management and project management where I can contribute my background skills & professionalism to the achievements of corporate goals. • Maintained and continuous sales growth based on a large complex accounts in Silicon Valley of 100% target of $3M a year. • Achieved and built strong teams to met performance goals and developed strong relationship with business owners and obtained new business for the company. • 10+ year experiences with sales, account management and project management with mid-level managers for most of the Fortune 500 Companies. • Team player, self-starter, ability to multi-task, detail oriented and good communication skills to achieving highquality results. • Established a total solution and strategic plans for future by developed and maintained relationship with all customers. • Achieved accurate assessments of needs and utilized various marketing methods penetration and management of customer’s accounts. Guiding activities of internal team (inside sales, marketing, professional services, business unit managers, etc.) to support quota achievement. • Computer skills: Microsoft word, Excel, Outlook, Internet Explorer, PowerPoint & Access - 2003 & 2007. EDUCATIONS: Cal State University, Hayward, BA in Mass Communication/Minor in Advertising Certification – Sales Consultant Professional CONTACT INFO: Cyndi W. Kwong 510-589-8398 [email protected] www.linkedin.com/in/cwkwong1018 _____________________________________________________________________________________

PROJECT COORDINATOR/LOGISTICS COORDINATOR Skilled and detail-oriented Project/Logistics Coordinator with 7 years extensive experience in Telecommunications focusing on scheduling/implementing projects, material coordination and effective problem solving that significantly streamlined process • Supported multiple core projects simultaneously in a fast-paced and constantly changing environment • Identified the key objectives quickly, proficient in developing and applying the correct plan of action • Maintained inventory tracking spreadsheet detailing Equipment/Bill Of Materials(BOM) status on a per-site basis and provided the report to Project Managers • Consolidated tracking of equipment to installation forces and test personnel at AT&T sites nationwide with extreme accuracy and on time results in real time • Implemented multiple installations to ensure that equipments is on-site and that all appropriate processes are completed in order to initiate, coordinate and close out installation projects • Resolved circuit pack compatibility issues by implementing the correct RMAs to the source of Origin in a timely manner to minimize project and schedule impact • Implemented immediate corrective action involving priority drop shipments by replacing defective fibers and equipment packs detected in the field. • Quoted cost benefit analysis, including reliability and proper handling • Analyzed cause of delayed deliverables by reporting each specific occurrence to the source of origin • Liaison between Operations, Engineering and Customer Software: Microsoft office (Outlook, excel, word, power point and access), MK 102

Language: Bilingual in English/Japanese Education: B.S. Applied Math & Computer Science, Honors, University of Wisconsin-Stout, Menomonie, WI Contact Information Rumi Yoshinaga Email: [email protected] Phone: 703-298-0163

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TELECOMMUNICATIONS PROFESSIONAL / IT PROJECT MANAGER Telecommunications Professional with 10 years experience on various Nortel products from PBX’s (Opt 11-81 & Norstar), voicemail (Meridian Mail & CallPilot) and VoIP connectivity devices along with an additional 4 years working with PBX and voicemails such as Intertel, Cisco Call Manager, Avaya G3si and VoIP S8700 and Modular Messaging Project Manager with experience in supervising telecom technicians installing PBX equipment, vendors installing various Telco lines from POTS to circuits and technicians installing cabling infrastructure and video equipment. • Experienced in reviewing and negotiated contracts with various wired vendors such as AT&T, Verizon and McGraw Communications, wireless providers such as Sprint and Wireless Works (a wireless brokerage firm) to vendors for maintenance of the various PBX’s such as Nortel, Intertel and Avaya. • Purchasing IT equipment – misc. PBX equipment, phones, headsets and wireless devices • Audited and processed Telco bills against contracts and reoccurring monthly bills • Microsoft Office, Outlook, and Project 2003 • Excellent organization and problem solving skills • Detail oriented Contact Info: Denise Cornely Home 510-795-0926 Mobile 510-825-3707 E-mail [email protected] _____________________________________________________________________________________

BUSINESS / SUPPORT ANALYST Proven abilities in the research, design, and implementation appropriate business solutions based on client and company requirements. • • • • • • • •

Supported assigned clients by servicing their daily business and application needs. Proposed solutions to business and application problems received from end users. Worked as liaison between the end users and development team. Manually performed regression testing on software versions against the statement or work. Documented testing discrepancies and present to development team for resolution. Regularly performed systems walk through with end users and answers processing and/or business procedures associated with the specific rollout. Provided time estimates for creating and/or designing forms for clients. Created and converted forms as needed.

Education: Bachelor of Science Degree in Education Associated In Risk Management Designation Contact Information Noel Cruz, ARM Phone: 510 589 1287 Email: [email protected] Linked In: http://www.linkedin.com/in/noelcruz14

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PRODUCT MARKETING/ BUSINESS MANAGEMENT/ BUSINESS DEVELOPMENT Seeking a challenging position where proven technical marketing, product support, and project management skills are essential, especially where price negotiation and product delivery solutions are critical in meeting sales goals. Profile: 10 years in product marketing for semiconductor Equipment Company, 3 years in Technical support engineer for semiconductor Equipment Company. •

Successfully managed accounts in Korea, China, Taiwan, Singapore, Malaysia, Europe and North America for Semiconductor Equipment Company for last 10 years • Contributed $400M in annual revenue for Taiwan accounts • Increased the market share to 75% from 30% at one of the Taiwan accounts • Developed and managed China accounts contributing $100M annual revenue • Negotiated product pricing with gross margin of greater than 60% exceeding target margin of 50% • Directed and reported strategic account penetration • Planned and coordinated customer visits and technical presentation • Developed annual and quarterly business forecasts • Fluent in Korean Education: BS in Mechanical Engineering, San Jose State University Contact Information Thomas Lee Email: [email protected] Phone: (408) 836-1217 _____________________________________________________________________________________

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QUALITY ASSURANCE MANUFACTURING OPERATIONS/QC INSPECTOR Self-motivated/team oriented with a deadline driven task experience, able to apply standard procedures as a key to maintain error-free process. Eight years assembly line operations experience. Heavy truck and forklift driving experience which complements skills to perform other assignments as required. Experience: • Performed automobile tire assembly in a line process following standard procedures. • Inspected in-process production in conformance to QC standards and assured that all items were thoroughly prepared for shipment. • Production line monitoring, determined acceptance, rejection or rework requirement as necessary to facilitate proper flow and machine operation. • Interacted with coworkers to prevent deficiencies regarding quality issues or concerns. • Operated all manufacturing equipment efficiently and safely. • Operated forklift to load/unload trucks and staged according to established system. • Organized general cleaning in three stages: daily, weekly and monthly. • Class A truck driver with experience in Home delivery, van, doubles, flat bed and Interstate trucking. Education: GED test certificated at Manual Arts Adult High School in Los Angeles. Basic computer knowledge such as MSW Office 2007, Excel, Power Point, Outlook. Contact Information: Remberto Sorto Romero E-mail: [email protected] Phone: 510-7806510 _____________________________________________________________________________________

MANUFACTURING TECHNICIAN/INSPECTOR - Responsible for inspection, assembly, alignment, testing and qualification of digital display sub-systems, which included electrical, electronics, optical and mechanical components. • Equipment and processes expertise: ― CANON MARK IV STEPPER: Photographed tiny micro-level patterns on semiconductor wafer or integrated chip. Coated and overlaid of geometry or diagram on wafers with UV rays using masks. Performed trouble-shooting, minor repair and maintenance work. ― METROLOGY TOOLS: Measured alignment of critical dimensions on chips ― Tested X-ray bomb detection system for TSA ― Performed functional and sound detection test • Trouble shooting, repair, rework, modification, defect correction and adjustment of assemblies. • Audited and performed quality assurance of assemblies. Completed reports and documentation. • Used computer and calibration of assembly and test equipment. Trained new inspectors • Increased productivity by trouble-shooting, performing repair and maintenance of equipment and improving processes. • Reduced rework and cycle time. • Completed production ahead of schedules, maintained quality and high yields. EDUCATION • Bachelor of Arts - Liberal Science Delhi University, INDIA. • Bachelor of Science - Network Technology Ohlone College, Fremont, CA. Contact Info: Baljeet Singh Gadiok Email: [email protected] Cell: (510) 585-6667

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PROJECT / PROGRAM MANAGER Skilled project / program manager with fifteen years experience known for effectively managing and leading multiple projects across multiple functional areas. Track record of process implementation and improvements resulting in 25%1000% improvements in productivity. Seasoned public speaker. • Engineering Program/Project Management - Themis (High speed blade computers for military applications) • Engineering Program Management, - Copper Mountain Networks (DSL networking equipment) • Engineering Liaison, - 3Com (High speed routers) • Engineering Services Manager, Software Test Engineer - Novell (Network Operating Systems) • Telephone technical support accounting systems - Computer Associates. Supported all accounting packages, Payables, Receivables, General Ledger, Order Entry, Inventory Control, Job Costing, Payroll, and Time Billing & Receivables. • Two years Accounting System trainer and installer on above accounting systems. Education / Work Experience: ScrumMaster Training & Certification, Personnel Management, Interviewing, Time Management, Project Management, ISO 9000 & 9001 Management, ROHS training. California State University Hayward Contact Info: Larry N. Heard Email: [email protected] Phone: 408-781-1769 _____________________________________________________________________________________

SR. MECHANICAL ENGINEER/ SUPPLIER QUALITY ENGINEER Extensive background in the Semiconductor Industry. Expertise in product development, systems design, and conceptual design development through the integration of mechanical systems. Last 5 years in Supplier Quality Engineer-managing supplier’s quality. •

Created, developed and implemented hardware and assembly procedure for Barcode Reader. Worked with vendor to establish lower level design requirements and specifications for Universal cassette handler. • Provided technical guidance to new engineers, designers and drafters to build confidence and keep them focused and on track. • Implemented and developed Supplier Performance Database. Provided Monthly supplier Score Cards to Materials group. • Audited suppliers and interfaced suppliers for audits, source inspection, and CLCA on NCMR. • Trained and coached Receiving Inspectors activities for supplier's quality related issues. • Auto Cad/Mechanical Desk Top, Inventor, Pro E, Alibre Design, Microsoft Office.

•

EDUCATION: Bachelors Degree Mechanical Engineering, Diploma: Systems Engineering Contact Information: Mirza Aslam Email: [email protected] Phone: (510) 713-7317 Cell: (510) 918-7450

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SOFTWARE QA ANALYST/PROGRAMMER ANALYST Extensive experience in Development, coding, testing, analysis, user training and customer support with strong back ground in client/server architecture. • Involved in testing, as well as support and maintenance of software application. • Developed test cases and test scripts by analyzing business and functional requirements. • Execute and analyze test cases and report discrepancies in defect tracking system. • Communicate and collaborate with Engineers about testing consideration, defects, and design changes. • Performed both black-box and white-box testing to verify both front-end application (GUI) and back-end (Database). • Operating Systems: Windows 2000/XP/ NT, Unix. • Software: Visual Basic 6, SQL Server, Oracle PL/SQL, MS Access, Ascential ETL Datastage, MS Office. • Testing Tools: Mercury Quality Center to raise, track defects and execution. Education: Bachelors Degree in Engineering – Computer Science. Contact Information: Uthra Sourirajan. Email: [email protected] Phone: 510-742-9971 _____________________________________________________________________________________

QUALITY ASSURANCE, SARBANES-OXLEY. PROJECT MANAGEMENT OR COMPLIANCE POSITION • Experienced business and information systems professional with expertise in all aspect of Project Management, Quality Assurance, Risk Management, Change Management, Process Re-engineering and Sarbanes-Oxley (SOX). • Highly effective manager, career counselor, trainer and problem solver with a passion for ensuring projects are delivered with quality, on time and within budget and clients are highly satisfied. • Excellent interpersonal skills with a relaxed management style. Highly effective when working with clients, all levels of management or in a matrix environment. TECHNICAL CERTIFICATIONS Certified Software Quality Analyst (CSQA), Quality Assurance Institute Certified Computing Professional (CCP), Institute for Certification of Computer Professionals (Specializing in Project Management and Systems Development) Working on Project Management Professional (PMP) Certification with the Project Management Institute TECHNICAL SKILLS SUMMARY Platforms Mainframe, Midrange and Client Server Operating Systems XP, NT, Novel, Windows, MS/PC DOS, Systems 7, VAX/VMS, MCP, UNIX and OS/390 Hardware DEC VAX 11/750, 11/780 and 11/785; Burroughs (UNISYS) 4700, 6800, 7800, 7900 and A; IBM PC and Macintosh Software Burroughs Utilities and Tools, DEC Utilities and Tools, Excel, Word, PowerPoint, Project, Outlook, Schedule +, Visio, Access, Optima!, Inspiration, iGrafx, TSO/ISPF, PROFS, Lotus Notes, MacDraw, MacFlow, Panagon, EMC Documentum and Veritas Languages SAS, COBOL, BASIC and Fortran Databases RDB, DMSII, Oracle and MS Foxpro Financial Applications Oracle, ACCPAC and Solomon Methodologies Design – DSSD and Yourdon Process Improvement – TQM, CMM, ISO 9000, FDA, Malcolm Baldrige and SOX EDUCATION San Francisco State University, San Francisco, CA Association of Certified Fraud Specialists, Sacramento, CA Business Management, Bachelor of Arts degree 2005 National Fraud Conference, Certificate Health Education, Bachelor of Arts degree Dale Carnegie, San Francisco, CA California State University East Bay, Hayward, CA Effective Communications & Human Relations, Certificate Project Management, Certificate Contact Information: Anna H. Lee E-mail: [email protected] Phone: 510-651-7882 108

TECHNICAL SUPPORT ENGINEER & REPAIR/ QA / RMA TECHNICIAN Detail oriented, enthusiastic, team player. Repair server for different products Sun, Bluecoat, Rackable, Provide on going reliability test, documentation & report to Q.A Engineer the fail log file, assisting the Engineers to do F.A analysis, FAI, and IQC procedures. Technical support to all phases of areas: dealers, reseller, end-user, customer Reduce RMA repair cycle time from 2 weeks to 1 day Education:

Bachelor degree of Science from National Cheng Kung University, Taiwan Certificate Electronic &Computer Technology from Mission College, Santa Clara Certificate Computer Repair from Skill Centers

Contact information: Edward Tong Email: [email protected] Phone: 510-793-8641 _____________________________________________________________________________________

TECHNICAL WRITER/DOCUMENTATION SPECIALIST/QA SPECIALIST with over nine years of technical writing, editing, and project coordination experience in Pharmaceuticals, Medical device and Biotechnology. Communicates and interacts well with subject matter experts to produce targeted audience control documents. • Proficient in most Microsoft Office applications • Proficient with most document management systems • Familiar with FrameMaker and Dreamweaver • Coordinate and track projects • Create and format document content • Process and manage document workflows Identify, create, update and obsolete PM work instructions for Equipment Engineering. Research, develop and write the intended use of the system using the system’s documentation. Responsible for variety of functions in QA Documentation including technical writing and editing. Support change request process, incorporation and control of document changes, release, storage, distribution, and archive of controlled files. Provide technical writing support to Manufacturing, Facilities and Quality Control. Wrote and edited Standard Operating Procedures (SOPs) and Batch Production Records (BPRs) to meet GMP requirements. Managed and tracked document workflows through reviews, approval and release cycles. EDUCATION: MA Education, SDSU, BA Journalism SDSU, and Technical Writing Certificate, De Anza College Contact Information Helen Kerri Email: [email protected] Phone: 510-979-1015 Cell: 510-289-2279

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QUALITY CONTROL AND ASSURANCE/ASSEMBLER-MANUFACTURING Have 12 plus years in Quality Control manufacturing in laser optics and lenses, which 3 years were in opto-mechanical assembly. Detailed oriented, reliable, require little supervision. I maintained customer requirements, specifications, and satisfaction compliance. • Visual inspection incoming and outgoing products. • Used many different types of measuring devices, including microscopes. • Responsible for hardware and components inventory. • Communicated with all departments to maintain quality assurance. • Reported product changes using written and verbal communication. • Packaged product for shipping or to warehouse for storage. • Maintained reports for daily/weekly chemical usages. • Intermediate in Microsoft Word and Excel. Contact Info: Carolyn S Foster Email: [email protected] Phone: H:510-651-5288 C:510-449-7751 _____________________________________________________________________________________

FAILURE ANALYST/RELIABILITY ENGINEER A hardworking and highly knowledgeable engineer with extensive experience in all the facets of semiconductor processing, testing, failure analysis, technical writing, quality, equipment management, customer service, scheduling. Works cross-functionally with colleagues in order to address situations, develop new procedures, increasing productivity. An attentive problem solver who consistently meets goals and provides the foundation for corporate growth. TECHNICAL SKILLS Equipment: Decapsulator, plasma/chemical etchers, liquid crystal, curve tracer, wavelength laser, test circuit for analysis on bench, emission microscope, submicron prober. Programs: Microsoft Office Suite. EXPERIENCE FAIRCHILD SEMICONDUCTOR INC. San Jose, California Failure Analysis Engineer 2000-2009  Verified customer return units/parts on automatic test equipment (ATE) bench. Submitted parts to failure analysis (FA) lab for further verification. Created and wrote 8D reports for customers in timely and professional manner.  Held responsibility for electrical verification and characterization of IC failures using ATE, bench test equipment as well as knowledge of customer applications.  Performed in-depth, hands-on IC failure analysis to root cause using non-destructive and destructive techniques, including decapping, liquid crystal, deprocessing, as well as delayering up to silicon level.  Completed failure analysis report 97% within 15 days and initial verification of return 99% within 48 hours. EDUCATION M.S., Electrical Engineering

NORTHWESTERN POLYTECHNIC UNIVERSITY, Fremont, California

Realtor Jogendra J. Patel Cell: (510) 673-6043  Email: [email protected]

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RESEARCH & DEVELOPMENT Result oriented CLINICAL RESEARCH PROFESSIONAL seeking to apply my medical knowledge and training working as a Clinical Research Assistant to optimize the success of a clinical trial EDUCATION:

•

MBBS (M.D.) Sind Medical College (Pakistan) Clinical Trials Design and Management UCSC Extension Data Manager/Research Assistant Training UCSF Medical Center Microsoft Office I and II Certification Mission Valley ROP

•

Certification

• •

WORK EXPERIENCE: • Helped with the monitoring and close out of clinical study, assuring continual compliance with Abbott SOPs, GCP, FDA, and ICH guidelines • Analyzed, interpreted, and reported study data, using SAS, Excel, Adobe Acrobat Professional, etc. • Helped with the preparation and organization of clinical trial documents (including the Study Master File) for regulatory review and audits • Did CRF review and verification and generated data queries to resolve data discrepancies • Created documents on clinical care, patient education and community outreach in support of the teaching faculty and physicians at UCSF National Center of Excellence in Women’s Health CONTACT: Afshan Hashmi Phone: 510-490-1833(home) 510-648-9168(cell) Email: [email protected] _____________________________________________________________________________________

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SALES & RETAIL CONTRACT MANAGEMENT & LICENSING Resourceful and results-driven Contract Management & Licensing professional with over 15 years of experience in software and technology licensing, in/out bound contracting, drafting/negotiating, deal structuring, leadership and business operations in technology companies. • Analyzed, structured, and negotiated a diverse set of transactional matters (software license, sale, professional service, distribution, alliance, OEM, in-bound licensing, marketing, outsourcing, partner, vendor and operational transactions) and managed related business processes to support the company’s achievement of revenue and business objectives • Developed and implemented global contracting and business processes to validate transaction approvals, ensure compliance with company policies, shorten contract cycle time, track obligation and drive workflow efficiency • Built and lead highly productive teams that met customer and company needs, with emphasis on efficiency, responsiveness and superior customer service • Supported Sales/Business leaders worldwide as deal facilitator, articulating business issues and risks, driving business solutions with acceptable terms and trade-offs for a given type of business relationship, championing internal policies (approval, revenue recognition, budget guidelines) and developing strategies to accelerate agreement • Reviewed and approved documents to ensure compliance to company policy, protection of the company's contractual posture, advised management on contractual rights and obligations and provided interpretation of terms and conditions EDUCATION: B.S. Business Administration Contact Information: Greg Bartolo [email protected] 510.206.8090 _____________________________________________________________________________________

PROJECT MANAGEMENT Objective: Experienced Manager seeking a leadership position, where my proven management skills in Financial Services Marketing, Sales, Service, Call Center Operations and Project Management can be utilized. Professional Summary: A professional manager with over 15 years experience including: Marketing Management • Product Management - Lending • MIS Management & Process Engineering CRM – Evaluation & Implementation • Direct Marketing Management Sales & Service Management • Inside Sales Management • Hiring / Coaching / Training • Goal Setting / Compensation Administration • Service Level Management Operations, Training and Human Resources Management • Call Center Management • Process Automation & Staff Right Sizing • Measurement Matrices / Reporting • Training Facilitator • Benefits Analysis – Health/401K • Lending Compliance Project Management • Microsoft Project Enterprise • Work Force Management Education • Bachelor of Arts – San Francisco State University, Business Administration - Major: Marketing • Insurance – California Life Agent – Life; Health; Disability & Long Term Care Insurance • MS Office Suite: Word, Excel, Power Point, Access, Outlook & Enterprise Project Contact James L Mull Home: 510-656-1617 Cell: 510-396-7653 112

Email: [email protected]

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WAREHOUSE MERCHANDISING – INVENTORY Titles: Processor Skills: • Radio-frequency equipment • Receiving • Selecting • Shipping • Fine Jewelry Processing Years of Experience: 15 years Retail merchandising warehouse-Mervyns Education: Heald Business College Contact Info: Geraldine Silva Home: 510 793-0232 Email: [email protected] _____________________________________________________________________________________

MARKETING, SALES & PROJECT MANAGEMENT Extensive experience in overseeing projects, sales and marketing development for profitable new product introductions, managing and building team consensus and training sales teams. • Produced effective face-to-face and phone sales presentations to national clients to help grow corporate revenue from $5M to $130M. • Organized monthly training and taught sales agent classes in person and in webinars to increase active agents from 200 to 500+. •

Supervised 7-member team to support agents and customers.

• Developed product and established marketing plan for more than 1300 new products which contributed to increase in sales from $12M to more than $50M per year. •

Identified and coordinated acquisitions which resulted in corporate sales growth of $15M

•

Served as key player in team to establish UK Sales & Distribution Office.

•

Created and directed New Product Division with new sales of $5M+ per year.

•

Managed regional sales territory and increased sales more than 30% each year for three years.

•

Experienced in Word, Excel, PowerPoint, Outlook, SalesForce.com, ACT, WebEx

Education:

Master’s Equivalent, Pennsylvania State University, State College, PA Bachelor of Arts, Houghton College, Houghton, NY

Contact Information: Lynette Erickson Phone: (510) 796-3934 Email: [email protected] 114

CORPORATE SALES, ACCOUNT MANAGEMENT Results driven professional with extensive Corporate Sales, Account Management and CRM Database experience. • Corporate Sales Management: Developed and created new business opportunities within multiple verticals of Mobile Resource Management for the Western Region. Managed Customer Relationship Database to grow existing client accounts by 15%. Presented WebEx online presentations to potential clients. • Internet Real Estate Marketing and Sales Acumen: Keen knowledge of how to demonstrate Real Estate marketing strategies to Real Estate Brokers and Agents via promotional marketing campaigns. • Met and exceeded revenue goals by 25%. Managed Customer Relationship Database to grow existing client accounts by 50%. • Wireless Voice and Data Communications: Provided wireless data and voice services to Silicon Valley and East Coast Corporate clients with emphasis on solution and relationship selling. • Analyzed, negotiated and proposed business solutions that decreased costs and increased productivity for clients. Impacted revenue sales for voice and data solutions by 20%. Analyzed commission reports for Indirect Distribution channels and performed research and reconciliation. KEY STRENGTHS:

Excellent communication and negotiation skills. Talent for cultivating strong customer relationships with internal and external customers and colleagues, to ultimately fulfill organizational mission.

EDUCATION:

MBA - International Business - Nova Southeastern University, Ft. Lauderdale, Florida B S - Psychology - University of Pittsburgh, Pittsburgh, Pa.

Contact Info: Wanda Drayton Email: [email protected] Phone: 510-919-8370 _____________________________________________________________________________________

COMPANY TRAINER/SALES PROFESSIONAL Over 10+ years as a Retail and Hospitality professional, acknowledged for excellence in staff leadership, enthusiastic and comprehensive trainer relating to company’s products and services. Consummate business net-worker and lead generator delivering outstanding customer service and achieving personal and company goals. Reputation for assisting management team in company owner transitions and communicating confidence and honesty in client/employee relationships. • Achieved 197% Sales Credit Goal, first time in store’s history for the district. • Consistently closed quality high-ticket design project business. • Generated 98% Catering business for DoubleTree and Westin Hotel • Preferred Company Trainer to additional stores in district to increase sales • Promoted during two corporate take-overs in the hospitality industry for surpassing sales goals. • Awarded monetary recognition for outstanding customer service at Expo. • Attained outstanding evaluations for Retail Interior Design & Credit Services Expo Design Center, Company Trainer and Design Sales Project Consultant Red Lion Hotel, Convention Services Manager The Westin Hotel, Director of Catering Doubletree Hotel, Catering Mgr., Asst. Director of Catering, Director of Catering Contact Information Lorraine Katich Email: [email protected] Phone: 510-209-1341

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SOFTWARE TEST / CUSTOMER ESCALATIONS / ACCOUNT MANAGEMENT Organizational improvement, account management and support services for past 10 years strong business operations and continuous process improvement methodologies in the technology, customer support or mobile digital media entertainment fields. Multicultural, lived in Thailand, Good ability with Thai language, and fluent in English. Available to relocate outside USA and California area. • Managed and coordinated projects involving market offerings and customer support improvements. • Provided daily leadership and development of services teams as well as recruitment and coaching. • Conducted competitive market research and compiled reports. • Managed and coordinated projects, designers, contractors and customers in high volume sales. • Able to identify gaps in as-is processes and refine the to-be methodologies to levels, which met or exceeded customer expectations. • Handled escalations with major clients, bringing issues to complete resolution. • Established policies and procedures, and developed customer feedback questionnaires to aid in escalation management. • Knowledge of Black Box manual testing and Web Page testing and trouble shooting with knowledge of software development cycle. • Gathered and compiled reports for music and entertainment industry publications, ratings, and music publishing rights and management societies. • Windows 98, XP, VISTA, Outlook, MS Office (Power Point, Excel, Word). Education:

Bachelors Degree Illustration / Business and Marketing, Academy of Art University of San Francisco joint program University of San Francisco, San Francisco, CA

Contact Information: Gary Ermoloff Email: [email protected] Phone: 415-972-9295 _____________________________________________________________________________________

OFFICE MANAGER/MARKETING COORDINATOR/EXECUTIVE ADMINISTRATOR 10+ years of experience in supporting upper level management (VPs, Directors, CEOs) in the marketing and sales arenas of software, hardware, advertising and bio-med industries. • Supervised (administrative staff of 3) and coordinated daily workflow for a staff of 28 people • Planned and coordinated off-site and out of state corporate events, including focus groups, trade shows and a 10K Run with 365 participants • Experienced in calendar management, event planning, correspondence, travel/hotel accommodations, expense reports, payroll, HR issues, project management and budget management. Skills:

 strong analytical and problem-solving capabilities  confident and comfortable working independently or as part of a team  service-oriented disposition backed by a “can do” attitude  sense of propriety and accountability  ability to handle confidential matters with the decorum required  excellent interpersonal skills  presentation creation and delivery, ability to create ready to publish documentation/collaterals  ability to liaison across corporate levels  dedication to life-long learning and improvement  Microsoft: Word, PowerPoint, Excel, Publisher, Photoshop

Education:

Bachelor of Science – San Jose State University Certificate – Santa Cruz University

Contact Info: Maria V. Kendall Home: 510 252-1132 Cell: 408 757-6300 Email: [email protected] 116

– Business Administration – Sales and Marketing

COMMERCIAL AND PERSONAL LINES INSURANCE CUSTOMER SERVICE Detailed oriented, enthusiastic team player with 15+ years of commercial and personal lines insurance experience. • Seasoned professional in the commercial and personal insurance field • Provided excellent service to clients including consistent, continuous progress of their claims from beginning to conclusion • Trained co-workers • Experienced in Microsoft Office, Microsoft Word, Microsoft Outlook and Sagitta Education: Sierra College – Business Major Contact Information: Dawn Taylor E-Mail: [email protected] Phone: 510-742-5843 _____________________________________________________________________________________

INSIDE SALES/ ACCOUNT MANAGEMENT / SALES OPERATIONS Dedicated self-starter with 12+ years experience as Account Manager, in international and domestic markets. Extensive knowledge in Inside Sales to major OEMs and Distributors worldwide. Proven track record to exceed corporate goals for revenue, profit, and market share. Excellent multi-tasking and customer relations skills. Resourceful problem solver, proficient in trend analysis with broad understanding of internal sales and operations procedures. Committed team player, focused on providing exceptional support to external and internal customers. • Acted as primary Operations interface for sales team, with focus on allocation management, forecasting, and supply chain planning for current and new products. Supported Tier 1 & 2 OEMs. • Performed Inside sales responsibilities, managing new and existing customers (product information, quotations, leads follow-up, evaluation units, etc.). • Processed purchase orders using Oracle 11.i, with focus on attaining 100% on-time delivery of booked orders. • Project managed new product introduction, custom configurations for large OEMs. • Successfully achieved End of Life of LAN adapter product line. Sold 85% of excess inventory. • Improved forecasting accuracy by 35%, through close communication with customers and innovative reporting, for designated OEM customers. • Worked closely with Sales Directors to maximize revenue and meet/exceed assigned sales targets. • ERP systems used: ORACLE, SAP/ R3, Intuitive ERP. CRMs: Sales force, Act • Proficient with Microsoft Office (Excel, Word, PowerPoint, Outlook), MS Project, Lotus Notes, Agile. • Foreign languages: Spanish, French, Romanian Education:

University of Bucharest – Bachelor of Arts

Contact Info: Manuela Podasca Email: [email protected] Ph: 510-487-4575 Cell: 510-952-1477

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ACCOUNT MANAGEMENT

& PROJECT MANAGEMENT

SUMMARY OF QUALIFICATIONS: To obtain challenging positions in sales, account management and project management where I can contribute my background skills & professionalism to the achievements of corporate goals. • Maintained and continuous sales growth based on a large complex accounts in Silicon Valley of 100% target of $3M a year. • Achieved and built strong teams to met performance goals and developed strong relationship with business owners and obtained new business for the company. • 10+ year experiences with sales, account management and project management with mid-level managers for most of the Fortune 500 Companies. • Team player, self-starter, ability to multi-task, detail oriented and good communication skills to achieving highquality results. • Established a total solution and strategic plans for future by developed and maintained relationship with all customers. • Achieved accurate assessments of needs and utilized various marketing methods penetration and management of customer’s accounts. Guiding activities of internal team (inside sales, marketing, professional services, business unit managers, etc.) to support quota achievement. • Computer skills: Microsoft word, Excel, Outlook, Internet Explorer, PowerPoint & Access - 2003 & 2007. EDUCATIONS: Cal State University, Hayward, BA in Mass Communication/Minor in Advertising Certification – Sales Consultant Professional CONTACT INFO: Cyndi W. Kwong 510-589-8398 [email protected] www.linkedin.com/in/cwkwong1018 _____________________________________________________________________________________

PRODUCT MARKETING/ BUSINESS MANAGEMENT/ BUSINESS DEVELOPMENT Seeking a challenging position where proven technical marketing, product support, and project management skills are essential, especially where price negotiation and product delivery solutions are critical in meeting sales goals. Profile: 10 years in product marketing for semiconductor Equipment Company, 3 years in Technical support engineer for semiconductor Equipment Company. • Successfully managed accounts in Korea, China, Taiwan, Singapore, Malaysia, Europe and North America for Semiconductor Equipment Company for last 10 years • Contributed $400M in annual revenue for Taiwan accounts • Increased the market share to 75% from 30% at one of the Taiwan accounts • Developed and managed China accounts contributing $100M annual revenue • Negotiated product pricing with gross margin of greater than 60% exceeding target margin of 50% • Directed and reported strategic account penetration • Planned and coordinated customer visits and technical presentation • Developed annual and quarterly business forecasts • Fluent in Korean Education: BS in Mechanical Engineering, San Jose State University Contact Information Thomas Lee Email: [email protected] Phone: (408) 836-1217

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TECHNICAL TECHNICAL SUPPORT QUALIFICATIONS

TECHNICAL SKILLS

EDUCATION

•

Excellent communications, organizational, and customer interaction skills

•

Ability to work well in a fast paced, multi-tasking environment

•

Demonstrate team leadership and professionalism

•

Computer Telephony – Open Architecture

•

Analyzed Software Based Platforms on 8000 accounts

•

Integrated Voice Mail/Unified Messaging Bayarea wide

•

Integrated Software for all major applications between 5-1000 end-users

•

Automatic Call Distribution, Auto Attendant, Call Accounting

•

Integrated Voice Recognition, Predictive Dialer, Caller ID Interfaces

•

Computer hardware repair, maintenance, and troubleshooting

•

Proficient in cable management for functionality and esthetic purposes

•

Installation, configuration, and maintenance on networking software programs

•

MS Office 2K/03/07, MS Windows 2K/XP/03/Vista Server/Workstation

•

A+ Certified Computer Repair

•

NETWORK+ Certified Computer Networking

•

BICSI Certified Network Cabling Level 1

• FIBER OPTIC Certified in Fiber Optics and Theory Contact Information: David Hom Email: [email protected] Phone: (510) 409-8809 _____________________________________________________________________________________

SOFTWARE TEST / CUSTOMER ESCALATIONS / ACCOUNT MANAGEMENT Organizational improvement, account management and support services for past 10 years strong business operations and continuous process improvement methodologies in the technology, customer support or mobile digital media entertainment fields. Multicultural, lived in Thailand, Good ability with Thai language, and fluent in English. Available to relocate outside USA and California area. • Managed and coordinated projects involving market offerings and customer support improvements. • Provided daily leadership and development of services teams as well as recruitment and coaching. • Conducted competitive market research and compiled reports. • Managed and coordinated projects, designers, contractors and customers in high volume sales. • Able to identify gaps in as-is processes and refine the to-be methodologies to levels, which met or exceeded customer expectations. • Handled escalations with major clients, bringing issues to complete resolution. • Established policies and procedures, and developed customer feedback questionnaires to aid in escalation management. • Knowledge of Black Box manual testing and Web Page testing and trouble shooting with knowledge of software development cycle. • Gathered and compiled reports for music and entertainment industry publications, ratings, and music publishing rights and management societies. • Windows 98, XP, VISTA, Outlook, MS Office (Power Point, Excel, Word). Education: Bachelors Degree Illustration / Business and Marketing, Academy of Art University of San Francisco joint program University of San Francisco, San Francisco, CA Contact Information: Gary Ermoloff 119

Email: [email protected]

Phone: 415-972-9295

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QUALITY ASSURANCE, SARBANES-OXLEY. PROJECT MANAGEMENT OR COMPLIANCE POSITION • Experienced business and information systems professional with expertise in all aspect of Project Management, Quality Assurance, Risk Management, Change Management, Process Re-engineering and Sarbanes-Oxley (SOX). • Highly effective manager, career counselor, trainer and problem solver with a passion for ensuring projects are delivered with quality, on time and within budget and clients are highly satisfied. • Excellent interpersonal skills with a relaxed management style. Highly effective when working with clients, all levels of management or in a matrix environment. TECHNICAL CERTIFICATIONS Certified Software Quality Analyst (CSQA), Quality Assurance Institute Certified Computing Professional (CCP), Institute for Certification of Computer Professionals (Specializing in Project Management and Systems Development) Working on Project Management Professional (PMP) Certification with the Project Management Institute TECHNICAL SKILLS SUMMARY Platforms Mainframe, Midrange and Client Server Operating Systems XP, NT, Novel, Windows, MS/PC DOS, Systems 7, VAX/VMS, MCP, UNIX and OS/390 Hardware DEC VAX 11/750, 11/780 and 11/785; Burroughs (UNISYS) 4700, 6800, 7800, 7900 and A; IBM PC and Macintosh Software Burroughs Utilities and Tools, DEC Utilities and Tools, Excel, Word, PowerPoint, Project, Outlook, Schedule +, Visio, Access, Optima!, Inspiration, iGrafx, TSO/ISPF, PROFS, Lotus Notes, MacDraw, MacFlow, Panagon, EMC Documentum and Veritas Languages SAS, COBOL, BASIC and Fortran Databases RDB, DMSII, Oracle and MS Foxpro Financial Applications Oracle, ACCPAC and Solomon Methodologies Design – DSSD and Yourdon Process Improvement – TQM, CMM, ISO 9000, FDA, Malcolm Baldrige and SOX EDUCATION San Francisco State University, San Francisco, CA Association of Certified Fraud Specialists, Sacramento, CA Business Management, Bachelor of Arts degree 2005 National Fraud Conference, Certificate Health Education, Bachelor of Arts degree Dale Carnegie, San Francisco, CA California State University East Bay, Hayward, CA Effective Communications & Human Relations, Certificate Project Management, Certificate Contact Info: Anna H. Lee E-mail: [email protected] Phone: 510-651-7882 _____________________________________________________________________________________

TECHNICAL SUPPORT / TEST TECHNICIAN • • •

• Testing, troubleshooting assembly and configuration of Sun Servers product. Technical knowledge of Networking and System Administration. Test lab setup and management. Operating Systems: Windows NT 4.0, Windows 2000, 2003. Windows 98, XP, DOS, UNIX. • Software Applications: MS Office Professional, MS OneNote, MS Visio, MS Project, TCP/IP.

Education:

Bay Valley Technical, Santa Clara, CA AS Degree in Electronics Technology Various courses in Electronics and Computer Science.

Contact Information: John Nguyen Email: [email protected] Phone: (408) 892-7051

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KNOWLEDGE MANAGER OR TECHNICAL TRAINER WITH WORLDWIDE PROJECT EXPERIENCE. •

Extensive content, organizational, and project management experience. Core competency of EDI/EFT, IVR/telephony analysis and administration. • SAP NetWeaver design and implementation experience. • Bank electronic systems product manager for IVR, debit and ATM cards, call center. • Production and management of budgets, marketing campaigns sales materials. • Standards development includes automotive (856), grocery/CPG (875), retail (barcode, 850, 810), telephony (811), healthcare (837, 835, 820, 270/271, 176, 276/277, 278 and others).

•

EDUCATION: Duquesne University, Pittsburgh, PA Bachelor of Arts, Political Science University of Colorado at Boulder. Certificate in Electronic Banking NACHA Payments Institute, AAP CONTACT INFORMATION: Eleanor G. Pickron Phone: (510) 371-8076 Email: [email protected] _____________________________________________________________________________________

COPIER TECHNICIAN / NETWRORK SUPPORT TECHNICIAN 10+ years experience servicing copiers and MFP machines. Seven years experience as network support specialist. • • • • • • •

Extensive experience in the document imaging industry. Specializing in MFP network installation and support. Technical knowledge of Networking and System Administration. Install MFP 's in various network infrastructures and operating systems. Extensive Field Service and Customer Training. Phone support on network and copier specific issues. Skilled in TCP/IP SMTP POP3 LDAP WIFI Cisco IOS.

EDUCATION: Associate Degree in Electronics (AASEET) - Heald College. Multiple Machine specific Certifications - Toshiba and Kyocera. Cisco Certified Network Associate. (CCNA) Contact Information Paul J. Martinez Email: [email protected] Phone: 209-832-5291 Cell: 209-627-8055

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TELECOMMUNICATIONS PROFESSIONAL / IT PROJECT MANAGER Telecommunications Professional with 10 years experience on various Nortel products from PBX’s (Opt 11-81 & Norstar), voicemail (Meridian Mail & CallPilot) and VoIP connectivity devices along with an additional 4 years working with PBX and voicemails such as Intertel, Cisco Call Manager, Avaya G3si and VoIP S8700 and Modular Messaging Project Manager with experience in supervising telecom technicians installing PBX equipment, vendors installing various telco lines from POTS to circuits and technicians installing cabling infrastructure and video equipment. • Experienced in reviewing and negotiated contracts with various wired vendors such as AT&T, Verizon and McGraw Communications, wireless providers such as Sprint and Wireless Works (a wireless brokerage firm) to vendors for maintenance of the various PBX’s such as Nortel, Intertel and Avaya. • Purchasing IT equipment – misc. PBX equipment, phones, headsets and wireless devices • Audited and processed telco bills against contracts and reoccurring monthly bills • Microsoft Office, Outlook, and Project 2003 • Excellent organization and problem solving skills • Detail oriented Contact Info: Denise Cornely Home 510-795-0926 Mobile 510-825-3707 E-mail [email protected] _____________________________________________________________________________________

I.T. SYSTEMS ADMINISTRATOR / TECHNICAL SUPPORT I.T. systems administrator with technical skills, a management background, and business experience. A self-motivated entrepreneur who established a technology business that operated for over 10 years. Technical skills gained through certification, training and extensive hands-on experience. TECHNICAL CERTIFICATIONS Microsoft Certified Systems Engineer, Microsoft Corporation M.C.S.E, Windows Server 2003 Cisco Certified Network Associate, Cisco Systems, Inc. C.C.N.A., 2004 Certified NetWare Engineer, Novell, Inc. C.N.E., NetWare 4, 1994 TECHNICAL SKILLS SUMMARY Servers: Microsoft Windows Server 2008/2003/2000/NT, Microsoft Exchange Server, Active Directory, Group Policy, DNS, DHCP, IIS-Internet Information Services, Red Hat Enterprise Linux, Novell Suse Linux Enterprise, Novell NetWare, Novell GroupWise, VMware Server. Server hardware including Hewlett-Packard and Dell. Networking: Cisco routers/firewalls/switches, VLAN’s, VPN’s, wireless routers, wiring closets. Protocols including TCP/IP, 802.11a/b/g, IPX/SPX, and Token Ring. Internet technologies such as Ethernet, T1, Frame Relay, and DSL. Workstations: Microsoft Windows Vista/XP/2000/NT/98/95/3.x, Microsoft Office applications - Outlook, Excel, Word, PowerPoint, and Access. Internet browsers - Microsoft Internet Explorer, Mozilla Firefox, and Netscape. Mobile solutions involving Palm and Windows Mobile. Hardware repair and PC system builds. EDUCATION Stanford University, Palo Alto, CA

Economics, Bachelor of Arts degree

Contact Information: Grant Ryles E-mail: [email protected] Phone: 510-449-1934

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STRATEGIC MARKETING/PRODUCT MARKETING/BUSINESS DEVELOPMENT Experienced technical marketing professional (MBA) with exceptional supplementary skills in design and development (M. Sc.). Adept at both “In Bound” and “Out Bound” marketing responsibilities, but especially strong in managing product “Roadmap.” Proven history initiating, mentoring, and guiding teams to meet aggressive roll-out schedules and add significantly to bottom-line corporate revenues. Highly regarded for managing cross-functional groups from Product Planning, Product Development, R&D, Applications, and Marketing to ensure timely launch of deliverables. Communicated effectively both within an organization and externally to maximize customer satisfaction and vendor performance. United States Citizen. • Experienced technical marketing professional with exceptional skills in semiconductor design and development. • Very strong at managing product roadmaps, in-bound and out-bound marketing responsibilities. • Proven history of aggressively initiating, mentoring, and guiding teams to meet schedules and in significantly contributing to the bottom-line. • Successful in motivating and managing cross-functional groups towards quality and timely deliverables. • Effective at communicating, respected for excellence in team building and maximizing customer satisfaction and vendor performances. Education: MBA General (April 2000), Golden Gate University, San Francisco, CA, Masters of Science (M. Sc.) System Engineering, University of Surrey, UK Bachelor of Science (B. Sc.) Electronic & Electrical Engineering, University of Surrey, UK Contact Information Rakesh Pradhan Email: [email protected] Cell: 408-310-2327 _____________________________________________________________________________________

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TRAINING SALES TRAINING Objective: Experienced Manager seeking a leadership position, where my proven management skills in Financial Services Marketing, Sales, Service, Call Center Operations and Project Management can be utilized. Professional Summary: A professional manager with over 15 years experience including: Marketing Management • Product Management - Lending • MIS Management & Process Engineering • CRM – Evaluation & Implementation • Direct Marketing Management Sales & Service Management • Inside Sales Management • Hiring / Coaching / Training • Goal Setting / Compensation Administration • Service Level Management Operations, Training and Human Resources Management • Call Center Management • Process Automation & Staff Right Sizing • Measurement Matrices / Reporting • Training Facilitator • Benefits Analysis – Health/401K • Lending Compliance Project Management • Microsoft Project Enterprise • Work Force Management Education • Bachelor of Arts – San Francisco State University, Business Administration - Major: Marketing • Insurance – California Life Agent – Life; Health; Disability & Long Term Care Insurance • MS Office Suite: Word, Excel, Pow er Point, Access, Outlook & Enterprise Project Contact: James L Mull Home: 510-656-1617 Cell: 510-396-7653 Email: [email protected] _____________________________________________________________________________________

CORPORATE TRAINING, MARKETING/OUTREACH, AND ESL PROJECT MANAGEMENT • Highly motivated, hard-working, and skilled business and training professional with over thirteen years of academic and project management experience • Proven expertise in the development of curriculum and assessment instruments • Experienced with on-line teaching technologies; highly computer literate • Six years sales and marketing experience; excellent results in business-development • Expertise in contract negotiations and effective maintenance of business relationships • Well-developed interpersonal, oral, and written communication skills; Team player • Multilingual: English, French, German, and Dutch. Some Spanish Education Master’s in Education (Curriculum and Instruction), Univ. of Massachusetts, Lowell Bachelor’s in Commerce (International Trade), Carleton University, Ottawa, Ont. Contact Information Maryos Kuiper E-mail: [email protected] Mobile: 510 449-9553 Web: www.linkedin.com/in/kuiperm

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HUMAN RESOURCES GENERALIST Dedicated Human Resources professional with over ten years of progressive experience and achievements within the service and manufacturing environments, working well both independently and as a team member to achieve business objectives. Skills set include: • • • •

Verbal/Written Communications Legal Compliance Employee Relations Policies and Procedures

• • • •

Bilingual, English/Spanish Training and Development Planning/Scheduling MS Office

PROFESSIONAL EXPERIENCE • Researched and used cost effective methods for recruiting direct staff and sub-contractors nationwide. • Acted as primary point of contact for employee and management inquiries regarding HR issues, questions and concerns, while maintaining a high degree of confidentiality. • Assisted in the implementation of HR initiatives, programs and policies in the areas of recruiting, hiring, new employee orientation and performance management. • Designed, managed and facilitated off-site training programs for staff at all levels in the organization. • Led major overhaul of HR filing system that improved record organization, restored full legal compliance and enhanced efficiency. EDUCATION BA, Sociology – California State University, Hayward, CA PHR Certification – HRCI CONTACT INFORMATION Marta Montalvo-Kao E-mail: [email protected] Phone: (510) 475-0487 _____________________________________________________________________________________

TECHNICAL TRAINER / CONSULTING ENGINEER Extensive experience of instructor-led and online technical courses including Storage Area Networking (SAN) protocols, Analysis tools, and Automatic Test Equipment (ATE) maintenance & calibration. • Trained thousands of engineers & technicians at major computer OEMs in SAN protocols including SCSI, iSCSI, Serial Attached SCSI (SAS), and Serial Attached ATA (SATA). • Created & presented “Hands-On Labs” using protocol analyzers & software including Verisys, Catalyst, Finisar, Ethereal/Wireshark. • Experienced in online presentation using Virtual Classroom, GoToMeeting, WebEx software. • Adapted materials and presentation to student and customer needs. • Reviewed, edited, & updated technical documents for accuracy and readability. • Experienced in Word, PowerPoint, & Excel. • Experience in website development tools (HTML, FrontPage, WordPress, Drupal). • Experience in Computer & Test System integration & maintenance. • Excellent troubleshooting & debug skills of hardware, firmware, & software. • Familiar with hardware test tools (oscilloscopes, analyzers, measurement devices). • Operating System experience: Windows, Unix, Linux. • Enjoy working with people across department, as a team, and independently. Education: Bachelors Degree in Electronics Engineering Technology (BSEET) Contact Information Greg Alvey Email: [email protected] Phone: (510) 366-1691 (cell) 126

KNOWLEDGE MANAGER OR TECHNICAL TRAINER WITH WORLDWIDE PROJECT EXPERIENCE. •

Extensive content, organizational, and project management experience. Core competency of EDI/EFT, IVR/telephony analysis and administration. • SAP NetWeaver design and implementation experience. • Bank electronic systems product manager for IVR, debit and ATM cards, call center. • Production and management of budgets, marketing campaigns sales materials. • Standards development includes automotive (856), grocery/CPG (875), retail (barcode, 850, 810), telephony (811), healthcare (837, 835, 820, 270/271, 176, 276/277, 278 and others).

•

EDUCATION: Duquesne University, Pittsburgh, PA Bachelor of Arts, Political Science University of Colorado at Boulder. Certificate in Electronic Banking NACHA Payments Institute, AAP CONTACT INFORMATION: Eleanor G. Pickron Phone: (510) 371-8076 Email: [email protected] _____________________________________________________________________________________

EARLY CHILDHOOD EDUCATION Summary:

12 years experience as an Infant Toddler Specialist. I am looking for a job in early childhood education. Early Childhood Education

Job Objective: Experience: Job Title: Infant Toddler Specialist Employer: Chabot College Children Center, HAYWARD CA Length: 11 years 5 months Duties: * Taking care of children from 0 to 3 years. * Providing loving caring and safe environment. Skills: • Patient • Able to develop and maintain weekly curriculum, • Able to work independently or as part of a team, • Attention to detail • Well organized • Able to supervise ECD Students • Punctual • Strong work ethic Education: Bachelors degree BA in Social Science, from Kabul University Afghanistan AA Degree in Early Childhood Education from Chabot College West Ed Train, Professional Growth Adviser CA Drivers C (passenger car) License Class: Additional I have passion for children. I have a very loving caring personality. I love working with Comments: people CONTACT INFO: Farida Abawi Phone: (510)770-9729 E-mail: [email protected]

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HR SPECIALIST/TRAINING SUMMARY OF QUALIFICATIONS: HR Specialist with administrative and human resource experience – including hiring, training, orientation, mentorship, benefits, COBRA, payroll as well as sales experience. • Professional use of Spanish for over 10 years: high-tech., government, retail, consulting, environmental, & networking groups. • Working experience with sensitive information including credit card and HIPAA regulations – charting; confidentiality - 20 yrs. • Achieved satisfaction rating of 90% from workshop attendees for facilitating Job Search/Interview seminar; updated materials. • Created Two presentations for Job Seekers: “Successful Phone Interviews” & “Flipping the Script: Your Recruiting Tools.” • Scheduled & conducted interviews, coordinated with hiring managers and agency contacts, submitted POs, created & circulated requisitions – working with security, facilities, HR, IS, space planning. • Over 10 years of training: department orientation and intensive training on company policies, resources, and standard processes - including FDA documents - to new hires & for CTS, including orientation to biotech, at various levels and environments. • Office Skills include: data-entry (70 wpm), multi-line phone (Avaya, Cisco, Meridian, Merlin, Nortel, & PolyCom), WebEx & NetMeeting, Right Fax, mail sorter/postage meter, 10-Key; software: SAP, UNIX, PeopleSoft, SQL, MS Office Suite, Lotus Notes, Goldmine, MAC & DOS. ACTIVITIES & AFFILIATIONS Bridges to Jobs Presenter, Resume/Interview Skills Specialist 2008-2009 ProNet/Experience Unlimited: Fremont Training & Development: Job Search/Interview 2006/2007/2008-09 Job Link Video Resume Planning Committee 2008-2009 NCHRA (N. California HR Association) Annual Conference and Santa Clara Event 2006-2009 SHRM (Society Human Resource Management) Essentials of Human Resource Management 2006-2009 Wittenberg University B.A. Psychology Springfield, OH Contact Info: Jennie Graves Cell Phone: (925) 639-4094 E-Mail: [email protected] Alias: wittlax (wittlacrossegds) _____________________________________________________________________________________

COMPANY TRAINER/SALES PROFESSIONAL Over 10+ years as a Retail and Hospitality professional, acknowledged for excellence in staff leadership, enthusiastic and comprehensive trainer relating to company’s products and services. Consummate business net-worker and lead generator delivering outstanding customer service and achieving personal and company goals. Reputation for assisting management team in company owner transitions and communicating confidence and honesty in client/employee relationships. • Achieved 197% Sales Credit Goal, first time in store’s history for the district. • Consistently closed quality high-ticket design project business. • Generated 98% Catering business for DoubleTree and Westin Hotel • Preferred Company Trainer to additional stores in district to increase sales • Promoted during two corporate take-overs in the hospitality industry for surpassing sales goals. • Awarded monetary recognition for outstanding customer service at Expo. • Attained outstanding evaluations for Retail Interior Design & Credit Services Expo Design Center, Company Trainer and Design Sales Project Consultant Red Lion Hotel, Convention Services Manager The Westin Hotel, Director of Catering Doubletree Hotel, Catering Mgr., Asst. Director of Catering, Director of Catering Contact Information Lorraine Katich 128

Email: [email protected] Phone: 510-209-1341

129

TRANSPORTATION SKILLS and CAPABILITIES: urban planning, transportation planning, traffic engineering, organizing, research, writing, report preparation, editing, data collection methods, data analysis, forecasting. EMPLOYMENT: 1998-2008 Associate Transportation Planner, City of Hayward, CA 1994-1998 Urban Planner, RGM Consulting, Fremont, CA ACCOMPLISHMENTS: • Performed transportation planning and traffic engineering for the City of Hayward, CA (population, 140,000). • Analyzed over 300 proposed land developments to determine impact on local street system. Implemented access management policies. Researched traffic calming, traffic signal and STOP sign warrants, parking restrictions, and other neighborhood issues in response to citizen requests. • Consulted with public and private clients on transportation and regional issues. Clients included Association of Bay Area Governments (ABAG), Washoe County, NV, San Joachin County Council of Governments (SJCCOG), Rajjapan & Meyer Engineers, and Bay Meadows Racetrack Redevelopment Company. • Performed transportation planning, traffic engineering, parking, campus, downtown, transit and para-transit studies for public and private sector clients. Prepared over 50 site traffic impact studies. • Researched traffic calming, traffic signal and STOP sign warrants, parking restrictions, and other neighborhood issues in response to citizen requests. • Researched and co-authored a truck travel demand study for Caltrans and Alameda County that was used to forecast goods movement. Developed survey instruments to collect relevant and accurate data concerning truck travel. Supervised collection of over 10,000 truck intercept interviews, gathering information on truck trip origins and destinations, type of goods hauled, and where truck was garaged.

EDUCATION: B.A. and M.U.P. (Urban Planning), University of Illinois, Champaign-Urbana, IL Contact Info: Roger G. Marshall Phone: (510) 739-6500 Email: [email protected] _____________________________________________________________________________________

TRANSPORTATION ENGINEER / SOIL ENGINEER Extensive field experience in Soil testing and inspection. Nuclear gauge soil testing Reading and implementing soil report Foundation Inspection Construction Inspection CA, Dept. Of Transportation Bridge construction inspection. (CA. Dept. Of Transportation) Highway Construction Inspection (CA. Dept. Of Transportation) Auto Cad 14 and 2000 Education:

Bachelors Degree in Civil Engineering, AA degree in Architectural Design and Drafting

Contact Info: Faraj Tabari Email: [email protected] Phone: (510) 565-5229

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Tri State University, Angola - IN Silicon Valley College, Fremont – CA

FLEET MANAGER I am seeking a leadership position where my proven fleet management skills can be utilized. Summary of Professional Qualifications: A professional manager with 15 plus years of experience in: • Fleet Management • Strategic Sourcing • Maintenance & Repair • Project Management • 3PL Transportation • Production Management Logistics • Industrial Engineering • Asset Manager • Facilities Management Education/Specialized Training: B.A. Saint Mary’s College, Moraga, CA, Business Management Chabot College, Hayward, CA. A.A. Industrial Engineering & A.A. Liberal Arts Situational Negotiation Skills ISO 9000, 9001, 9002, 9003 Pro Net “Training the Trainer” Six Sigma MRP & MRPII Value Added & Value Engineering (VA/VE) Total Quality Management (TQM) Team Building SAP development mapping team for equipment maintenance MS Office Suite, Word, Excel, Power Point, Access, Project Manager Professional Affiliations: Military: Honorable Discharged U.S. Army; American Institute of Industrial Engineers (A.I.I.E.); Society of Automotive Engineers (S.A.E) Intermodal Association of North America (I.A.N.A.) Contact Info: Fred H. Shepherd Phone (510) 357-0965 Cell (510) 434-6384 E-mail [email protected] _____________________________________________________________________________________

MASTER CRAFTSMAN/SENIOR MECHANIC SKILLS SUMMARY: • Plumbing/Pipe Fitter • Construction Liaison and Management • Carpentry • Heavy Equipment Operator • Steel Fabrication • Task Development • Welding (Structural) • Equipment Rigging and Moving • Metal Machining • Read and Interpret Blueprints • Special Metal Projects • Manage both Large and Small Projects EXPERIENCE: Communication and Powers Industries, Palo Alto, CA 2006 to 2009 Senior Mechanic Olson & Company Steel, San Leandro, CA 2000 to 2005 Foreman & Mechanic National Semiconductor (Construction Department), Santa Clara, CA 1977 to 2000 Master Craftsworker Lead EDUCATION & MILITARY SERVICE: US Navy: DD214 Honorable Discharge Pacific High Diploma, Project FEAST—Lockout/Tagout Courses Asbestos Training. Environmental Safety & Health Training Crane Inspection and Certification Bureau – Mobile Crane & Rigging ADI Advance Schools, Inc. – Mobile Engine Service and Vehicle Maintenance Contact Info: Tom Austin 131

Email: [email protected]

Phone: 510-783-2618

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ADMINISTRATIVE ASSISTANT / TRANSPORTATION LOGISTIC Experience in coordinating various projects with staff and outside vendor prepared documents to ship out domestic and internationals hazardous and non- hazardous chemicals.  Acted as a shipping expert and handled all issues and problems associated with shipping processes  Invoiced and shipped products on a daily basis  Researched shipping issues and resolved them  Followed up on all quality issues related to shipments  Ran all closing reports and closed shipping processes each day  Matched packing slips with products  Performed other duties as assigned by supervisors and management Skills and Education: Strong interpersonal skills, Excellent organizational skills, Data record-keeping and entry experience, Experience with 12-Line phone systems and call referrals, Experience with 10-key calculators, Bilingual in English and Vietnamese, Experience in filing.  4 Semesters of General Education study at Ohlone College in Fremont, CA  Certificate of Completion, Business Accounting, Adult Education Program East Side Union High School District  Certificate of Achievement in hazardous Materials Transportation, Air shipping, Vessel Shipping from Lion Technology Incorporated.  1986 US Department of Labor Employment and Training Administration (Certified in Word Processing), San Diego Job Corps.  1986 Regional Occupation Program, Del Key High School (Certified in Clerical Administration)  1985 High School Diploma, El Modena High School, Orange, CA Contact Info: Stephanie Tran Email: [email protected] Phone: (408) 262-0260

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Index

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INDEX 2 Afshan Hashmi.............................................87, 111 Allen Yim.............................................................37 Anke Neumann....................................................36 Anna H. Lee.......................27, 55, 64, 97, 108, 121 Annette Williams.................................................17 Baljeet Singh Gadiok...................................72, 106 Bob Pratt..............................................................55 Carilyn Z. Escalante.............................................10 Carolyn S Foster..........................................76, 110 Charlotte Apiag..............................................15, 24 Chi-Tan Chan (Roy).............................................43 Cyndi W. Kwong.....................26, 69, 85, 102, 118 Dawn Taylor................................................25, 117 Denise Cornely.....................................62, 104, 123 Devorah Grant-Fleischer......................................13 Donna Fe De Guzman....................................73, 93 Edgardo Rodriguez-Crespo............................39, 85 Edward Tong................................................34, 109 Eleanor G. Pickron.........................59, 68, 122, 127 Eric Larson.....................................................39, 60 Faraj Tabari..................................................36, 130 Fe Buenconsejo....................................................18 Fountain Bailey-Murray...................................9, 67 Frank Rossi..............................................40, 88, 91 Fred H. Shepherd..........................................15, 91 Gary Ermoloff....................22, 58, 66, 84, 116, 119 Georgia Aradanas.................................................49 Geraldine Silva...................................................114 Grant Ryles..................................................57, 123 Greg Alvey...................................................37, 126 Greg Bartolo...............................20, 51, 64, 95, 112 Gurbachan S. Dhillon (Gorby).......................45, 75 Gwat Kwik...........................................................32 Helen Kerri.............................................77, 95, 109 Hong Wang............................................................6 Irene Matsuura.....................................................26 James Foster.........................................................77 James L Mull................47, 69, 80, 90, 96, 112, 125 Janet Fraser......................................................4, 29 Janice Webster.....................................................13 Jennie Graves...................................18, 52, 86, 128 Joe Araujo............................................................40 John Nguyen................................................59, 121 John R. Haigh.......................................................31 Joyce Joyner.........................................................49 Joyce Stovall........................................................87 Kam Gupta.......................................................7, 48 Kenneth Christian..........................................16, 89

Kermit M. Little.............................................34, 73 Larry N. Heard.....................31, 65, 82, 90, 97, 107 Leisha Schmidt.....................................................17 Lorraine Katich..............................27, 88, 115, 128 Lynette Erickson..................................81, 101, 114 Manuela Podasca....................................67, 93, 117 Maria V. Kendall......................14, 66, 84, 100, 116 Marta Montalvo-Kao........................20, 30, 54, 126 Maryos Kuiper.......................................63, 96, 125 Michael A. Reclusado..............................38, 70, 75 Michael H. Anderson...........................................61 Michael Romero.....................................................6 Mirza Aslam.................................................33, 107 Narayan Shah.........................................................5 Noel Cruz...........................................................104 Olaf Ingwerson...............................................35, 58 Patricia Knox............................................52, 63, 83 Paul J. Martinez............................................94, 122 Paul Lincoln Comey.............................................32 Peggy Parks....................................................16, 24 Phuong Luu..........................................................35 Pramitra Raja..................................................12, 50 Pulay Mohun..............................................9, 47, 68 Rajiv Bhardwaj......................................................5 Rakesh Pradhan................................71, 82, 99, 124 Remberto Sorto Romero..............................72, 106 Roger G. Marshall........................................33, 130 Roger K. Williams.........................................76, 94 Ronny Flynt...................................................38, 79 Rose Marie Cabigon-Borsberry...........................14 Rumi Yoshinaga.................................................103 Santo Romeo..................................................11, 25 Stephanie Tran.............................................21, 133 Tammy Grist........................................................46 Thomas Lee....................................45, 83, 105, 118 Tom Austin..........................................................42 Uthra Sourirajan.....................................42, 62, 108 Wanda Drayton......................................22, 65, 115 Xueqin \“Ginger\............................................10, 50 Angel Hsu ............................................................4 Farida Abawi ....................................................127 Jogendra J. Patel ...........................................43, 78

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