Employee Satisfaction On Metlife
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EMPLOYEE SATISFACTION 1
AT METLIFE IN SURAT Research Methodology Submitted to Hormaz Patel
03/05/09 The Surat People’s Co-op Bank College of Business Administrat Udhna
Presented by 2
Tulsiram B. Parihar 46 Ankit R. Mevada 37
03/05/09
Problem of Research 3
Employees are not satisfied in the MetLife at the Surat branch. Employees are not satisfied with salary Employees are not satisfied with benefits Employees are not satisfied with bonuses Employees are not satisfied with workload Employees are not satisfied with flexibility of work hours Employees are not satisfied with working environment Leadership quality of superior is not good 03/05/09
Objective of study 4
To find out satisfaction of the employees To know the category describe according to their job To know how manager leading their agency To know different department and in that each department how many manager are worked
03/05/09
Benefits of study 5
Researcher will know about employee satisfaction. With the help of research MetLife concludes the training and seminars program to employees. According to the best describe the job employee can replaced . By research researcher will know that how subordinates are fell about the superior. 03/05/09
Research design 6
Study had defined lots of problem so that researcher selects the exploratory research design.
03/05/09
7
Data collection and sampling In research that RESEARCHER are collected the data from MetLife Surat Branch,
MetLife India Insurance Co. Ltd 301 and 310, 21st century Bldg, Nr. Empire State Bldg and WTC, Above Sankalp Rest, Ring Road, Surat – 395002
03/05/09
8
Data collection and sampling qTool are used to collected the data is questionnaire Method sampling that is select census survey of MetLife Surat branch (employees). Sampling size of the research are 50 employees Sampling area is office of MetLife in the 03/05/09 surat(ring road)
9
Data Analysis and Interpretation 03/05/09
Q.1 SELECT YOUR DEPARTMENT THAT CURRENTLY WORKING? 10
Purpose: to know how many employee are working different department.
Interpretation:- 64% of employee are worked as sales department, 20% of employee are marketing department, rest of 16% are operation, training, it and others. 03/05/09
Q.2 what category BEST describe your job? 11
Purpose: to find out that how many employees will worked as manager, professional, technical, sales representing, administrative staff, group leader, and customer services.
Interpretation:- as a research researcher found that 26% of employees are manager, 20% are group leader, 16% are customer services, and rest of 38 % are worked as technical, sales representative, administrative staff and other. 03/05/09
Q.3 How long has employees worked at MetLife? 12
Purpose: To know how many employees are joined at MetLife.
Interpretation:- as researcher found that 40% of employees are joined the branch less than 3 months, 20% of employees are joined the branch 3 months to 1 year, 32% of employees are joined the branch 1 year to 3 year, and rest are 03/05/09 joined at after 3 years
Q.4 Rate the following statements: 13
A. Salary: to find out satisfaction of employees for salary
Interpretation:- as researcher found that 38% of employees are very satisfied, 48% are somewhat satisfied, 14% are neutral. 03/05/09
Q.4 Rate the following statements: 14
B. Benefits: Given by benefits of employees by the MetLife that employees are satisfied or not.
Interpretation:- as researcher found that 40% of employees are very satisfied, 38% are somewhat satisfied, 20% are neutral and 2% are very dissatisfied. 03/05/09
Q.4 Rate the following statements: 15
C. Frequently and amount of bonuses: to know about the satisfaction level of bonuses given by MetLife.
Interpretation:- as researcher found that 42% of employees are very satisfied, 36% are somewhat satisfied, 16% are neutral and 06% are somewhat dissatisfied. 03/05/09
Q.4 Rate the following statements: 16
D. Connection between pay and performance: according to the performance MetLife pay or not, employees are satisfied or not.
Interpretation:- as researcher found that 38% of employees are very satisfied, 42% are somewhat satisfied, 18% are neutral and 02% are somewhat dissatisfied. 03/05/09
Q.4 Rate the following statements: 17
E. Job security: employee are feel to job secured or not.
Interpretation:- as researcher found that 32% of employees are very satisfied, 32% are somewhat satisfied, 32% are neutral and 04% are somewhat dissatisfied. 03/05/09
Q.4 Rate the following statements: 18
F. Workload: how much work load has been felled by employees of MetLife.
Interpretation:- as researcher found that 24% of employees are very satisfied, 30% are somewhat satisfied, 38% are neutral and 04% are somewhat dissatisfied, 04% are very dissatisfied. 03/05/09
Q.4 Rate the following statements: 19
G. Flexibility of work hours: finding out satisfaction level of work hours.
Interpretation:- as researcher found that 36% of employees are very satisfied, 42% are somewhat satisfied, 14% are neutral, 06% are somewhat dissatisfied,02% are very dissatisfied. 03/05/09
Q.4 Rate the following statements: 20
H. Physical working environment: With physical working environment employees are satisfied or not.
Interpretation:- as researcher found that 58% of employees are very satisfied, 40% are somewhat satisfied, 02% are very dissatisfied. 03/05/09
Q.4 Rate the following statements: 21
I. Opportunities for advancement: will given by advancement opportunities employees are satisfied or not.
Interpretation:- as researcher found that 48% of employees are very satisfied, 42% are somewhat satisfied, 06% are neutral, 04% are somewhat dissatisfied. 03/05/09
Q.4 Rate the following statements: 22
J. Opportunities to work on interesting projects: satisfaction level of projects that given by MetLife.
Interpretation:- as researcher found that 30% of employees are very satisfied, 54% are somewhat satisfied, 14% are neutral, 02% are somewhat dissatisfied. 03/05/09
Q.4 Rate the following statements: 23
K. Access to company – sponsored training and seminars: by conducting training and seminars will employees are satisfied or not.
Interpretation:- as researcher found that 32% of employees are very satisfied, 38% are somewhat satisfied, 18% are neutral, 04% are somewhat dissatisfied. 03/05/09
Q.4 Rate the following statements: 24
L. Ability to influence decisions that affect you: by taking decision of MetLife that satisfied or not..
Interpretation:- as researcher found that 28% of employees are very satisfied, 36% are somewhat satisfied, 32% are neutral, 04% are somewhat dissatisfied. 03/05/09
Q.4 Rate the following statements: 25
M. Opportunities to use new technology: to find out by using new technology employees are satisfied or not.
Interpretation:- as researcher found that 34% of employees are very satisfied, 34% are somewhat satisfied, 24% are neutral, 06% are somewhat dissatisfied, 02% are very dissatisfied 03/05/09
Q.4 Rate the following statements: 26
N. Communication to superior: to find out that employee of MetLife are satisfied with communication to superior.
Interpretation:- as researcher found that 48% of employees are very satisfied, 42% are somewhat satisfied, 06% are neutral, 04% are somewhat dissatisfied. 03/05/09
Q.4 Rate the following statements: 27
O. Recognition received from our superior: by recognizing from employee to its superior are satisfied or not.
Interpretation:- as researcher found that 48% of employees are very satisfied, 42% are somewhat satisfied, 06% are neutral, 04% are somewhat dissatisfied. 03/05/09
Q.5 what are your superior’s leadership qualities? 28
Interpretation:- as researcher found that 48% of employees are very satisfied, 42% are somewhat satisfied, 06% are neutral, 04% are somewhat dissatisfied. 03/05/09
Q.6 Your overall satisfaction 29
Overall satisfaction of employees : Average of the rating question.
Interpretation:- as researcher found that 39% of employees are very satisfied, 40% are somewhat satisfied, 17% are neutral, 03% are somewhat dissatisfied and 01% are very dissatisfied. 03/05/09
Q.7 Your Manager 30
A. Effectively leads the department
Interpretation:- as researcher found that 52% are strongly agreed that managers effective leads the department, 42% are somewhat agreed, 06% are said neutral. 03/05/09
Q.7 Your Manager 31
B. Communication well with subordinates
Interpretation:- as researcher found that 60% are strongly agreed that managers communicate well with subordinates department, 32% are somewhat agreed, 08% are said neutral. 03/05/09
Q.7 Your Manager 32
C. Recognizes good work
Interpretation:- as researcher found that 56% are strongly agreed that managers are recognizes the subordinate good work , 40% are somewhat agreed, 04% are said neutral. 03/05/09
Q.7 Your Manager 33
D. Had good leadership qualities
Interpretation:- as researcher found that 60% are strongly agreed that managers had good leadership qualities , 34% are somewhat agreed , 06% are said neutral. 03/05/09
CONCLUSION 34
Employees are surat branch Employees are Surat branch. Employees are Employees are Employees are Employees are Employees are work hours Employees are
satisfied in MetLife at the satisfied in the MetLife at the satisfied with salary satisfied with benefits satisfied with bonuses satisfied with workload satisfied with flexibility of satisfied with working 03/05/09
RECOMMENDATIONS 35
If MetLife will increase its benefits structure, the sales of MetLife will increase by getting motivation of monetary rewards. By increasing opportunities of worked at new projects given to employees they became more completive so that satisfaction level was increased. By taking survey of managers researcher found manager had good leadership qualities, communicate well with subordinates, effective leads the department. 03/05/09
BIBLIOGRAPHY 36
http://www.surveyconsole.com G.C.BERI
03/05/09
AT METLIFE IN SURAT Research Methodology Submitted to Hormaz Patel
03/05/09 The Surat People’s Co-op Bank College of Business Administrat Udhna
Presented by 2
Tulsiram B. Parihar 46 Ankit R. Mevada 37
03/05/09
Problem of Research 3
Employees are not satisfied in the MetLife at the Surat branch. Employees are not satisfied with salary Employees are not satisfied with benefits Employees are not satisfied with bonuses Employees are not satisfied with workload Employees are not satisfied with flexibility of work hours Employees are not satisfied with working environment Leadership quality of superior is not good 03/05/09
Objective of study 4
To find out satisfaction of the employees To know the category describe according to their job To know how manager leading their agency To know different department and in that each department how many manager are worked
03/05/09
Benefits of study 5
Researcher will know about employee satisfaction. With the help of research MetLife concludes the training and seminars program to employees. According to the best describe the job employee can replaced . By research researcher will know that how subordinates are fell about the superior. 03/05/09
Research design 6
Study had defined lots of problem so that researcher selects the exploratory research design.
03/05/09
7
Data collection and sampling In research that RESEARCHER are collected the data from MetLife Surat Branch,
MetLife India Insurance Co. Ltd 301 and 310, 21st century Bldg, Nr. Empire State Bldg and WTC, Above Sankalp Rest, Ring Road, Surat – 395002
03/05/09
8
Data collection and sampling qTool are used to collected the data is questionnaire Method sampling that is select census survey of MetLife Surat branch (employees). Sampling size of the research are 50 employees Sampling area is office of MetLife in the 03/05/09 surat(ring road)
9
Data Analysis and Interpretation 03/05/09
Q.1 SELECT YOUR DEPARTMENT THAT CURRENTLY WORKING? 10
Purpose: to know how many employee are working different department.
Interpretation:- 64% of employee are worked as sales department, 20% of employee are marketing department, rest of 16% are operation, training, it and others. 03/05/09
Q.2 what category BEST describe your job? 11
Purpose: to find out that how many employees will worked as manager, professional, technical, sales representing, administrative staff, group leader, and customer services.
Interpretation:- as a research researcher found that 26% of employees are manager, 20% are group leader, 16% are customer services, and rest of 38 % are worked as technical, sales representative, administrative staff and other. 03/05/09
Q.3 How long has employees worked at MetLife? 12
Purpose: To know how many employees are joined at MetLife.
Interpretation:- as researcher found that 40% of employees are joined the branch less than 3 months, 20% of employees are joined the branch 3 months to 1 year, 32% of employees are joined the branch 1 year to 3 year, and rest are 03/05/09 joined at after 3 years
Q.4 Rate the following statements: 13
A. Salary: to find out satisfaction of employees for salary
Interpretation:- as researcher found that 38% of employees are very satisfied, 48% are somewhat satisfied, 14% are neutral. 03/05/09
Q.4 Rate the following statements: 14
B. Benefits: Given by benefits of employees by the MetLife that employees are satisfied or not.
Interpretation:- as researcher found that 40% of employees are very satisfied, 38% are somewhat satisfied, 20% are neutral and 2% are very dissatisfied. 03/05/09
Q.4 Rate the following statements: 15
C. Frequently and amount of bonuses: to know about the satisfaction level of bonuses given by MetLife.
Interpretation:- as researcher found that 42% of employees are very satisfied, 36% are somewhat satisfied, 16% are neutral and 06% are somewhat dissatisfied. 03/05/09
Q.4 Rate the following statements: 16
D. Connection between pay and performance: according to the performance MetLife pay or not, employees are satisfied or not.
Interpretation:- as researcher found that 38% of employees are very satisfied, 42% are somewhat satisfied, 18% are neutral and 02% are somewhat dissatisfied. 03/05/09
Q.4 Rate the following statements: 17
E. Job security: employee are feel to job secured or not.
Interpretation:- as researcher found that 32% of employees are very satisfied, 32% are somewhat satisfied, 32% are neutral and 04% are somewhat dissatisfied. 03/05/09
Q.4 Rate the following statements: 18
F. Workload: how much work load has been felled by employees of MetLife.
Interpretation:- as researcher found that 24% of employees are very satisfied, 30% are somewhat satisfied, 38% are neutral and 04% are somewhat dissatisfied, 04% are very dissatisfied. 03/05/09
Q.4 Rate the following statements: 19
G. Flexibility of work hours: finding out satisfaction level of work hours.
Interpretation:- as researcher found that 36% of employees are very satisfied, 42% are somewhat satisfied, 14% are neutral, 06% are somewhat dissatisfied,02% are very dissatisfied. 03/05/09
Q.4 Rate the following statements: 20
H. Physical working environment: With physical working environment employees are satisfied or not.
Interpretation:- as researcher found that 58% of employees are very satisfied, 40% are somewhat satisfied, 02% are very dissatisfied. 03/05/09
Q.4 Rate the following statements: 21
I. Opportunities for advancement: will given by advancement opportunities employees are satisfied or not.
Interpretation:- as researcher found that 48% of employees are very satisfied, 42% are somewhat satisfied, 06% are neutral, 04% are somewhat dissatisfied. 03/05/09
Q.4 Rate the following statements: 22
J. Opportunities to work on interesting projects: satisfaction level of projects that given by MetLife.
Interpretation:- as researcher found that 30% of employees are very satisfied, 54% are somewhat satisfied, 14% are neutral, 02% are somewhat dissatisfied. 03/05/09
Q.4 Rate the following statements: 23
K. Access to company – sponsored training and seminars: by conducting training and seminars will employees are satisfied or not.
Interpretation:- as researcher found that 32% of employees are very satisfied, 38% are somewhat satisfied, 18% are neutral, 04% are somewhat dissatisfied. 03/05/09
Q.4 Rate the following statements: 24
L. Ability to influence decisions that affect you: by taking decision of MetLife that satisfied or not..
Interpretation:- as researcher found that 28% of employees are very satisfied, 36% are somewhat satisfied, 32% are neutral, 04% are somewhat dissatisfied. 03/05/09
Q.4 Rate the following statements: 25
M. Opportunities to use new technology: to find out by using new technology employees are satisfied or not.
Interpretation:- as researcher found that 34% of employees are very satisfied, 34% are somewhat satisfied, 24% are neutral, 06% are somewhat dissatisfied, 02% are very dissatisfied 03/05/09
Q.4 Rate the following statements: 26
N. Communication to superior: to find out that employee of MetLife are satisfied with communication to superior.
Interpretation:- as researcher found that 48% of employees are very satisfied, 42% are somewhat satisfied, 06% are neutral, 04% are somewhat dissatisfied. 03/05/09
Q.4 Rate the following statements: 27
O. Recognition received from our superior: by recognizing from employee to its superior are satisfied or not.
Interpretation:- as researcher found that 48% of employees are very satisfied, 42% are somewhat satisfied, 06% are neutral, 04% are somewhat dissatisfied. 03/05/09
Q.5 what are your superior’s leadership qualities? 28
Interpretation:- as researcher found that 48% of employees are very satisfied, 42% are somewhat satisfied, 06% are neutral, 04% are somewhat dissatisfied. 03/05/09
Q.6 Your overall satisfaction 29
Overall satisfaction of employees : Average of the rating question.
Interpretation:- as researcher found that 39% of employees are very satisfied, 40% are somewhat satisfied, 17% are neutral, 03% are somewhat dissatisfied and 01% are very dissatisfied. 03/05/09
Q.7 Your Manager 30
A. Effectively leads the department
Interpretation:- as researcher found that 52% are strongly agreed that managers effective leads the department, 42% are somewhat agreed, 06% are said neutral. 03/05/09
Q.7 Your Manager 31
B. Communication well with subordinates
Interpretation:- as researcher found that 60% are strongly agreed that managers communicate well with subordinates department, 32% are somewhat agreed, 08% are said neutral. 03/05/09
Q.7 Your Manager 32
C. Recognizes good work
Interpretation:- as researcher found that 56% are strongly agreed that managers are recognizes the subordinate good work , 40% are somewhat agreed, 04% are said neutral. 03/05/09
Q.7 Your Manager 33
D. Had good leadership qualities
Interpretation:- as researcher found that 60% are strongly agreed that managers had good leadership qualities , 34% are somewhat agreed , 06% are said neutral. 03/05/09
CONCLUSION 34
Employees are surat branch Employees are Surat branch. Employees are Employees are Employees are Employees are Employees are work hours Employees are
satisfied in MetLife at the satisfied in the MetLife at the satisfied with salary satisfied with benefits satisfied with bonuses satisfied with workload satisfied with flexibility of satisfied with working 03/05/09
RECOMMENDATIONS 35
If MetLife will increase its benefits structure, the sales of MetLife will increase by getting motivation of monetary rewards. By increasing opportunities of worked at new projects given to employees they became more completive so that satisfaction level was increased. By taking survey of managers researcher found manager had good leadership qualities, communicate well with subordinates, effective leads the department. 03/05/09
BIBLIOGRAPHY 36
http://www.surveyconsole.com G.C.BERI
03/05/09
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