Employee Satisfaction

A PROJECT REPORT ON EMPLOYEE SATISFACTION SURVEY SUBMITTED TO EMPI B-SCHOOL, NEW DELHI In partial fulfilment of the requirement for the award of the Post Graduate Programme of RESEARCH & BUSINESS ANALYTICS

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2008-2010

SUBMITTED BY

DEEPIKA TYAGI submitted to

Mr. David Easow

Director, Vc-Magtics

INDEX

Sr. No

Title

Page No

1

Acknowledgement

03

2

Employee Satisfaction Survey

04

3

Company Profile

05

4

Exclusive Summary

07

5

Objectives Of Survey

08

6

Research Methodology

09

7

Graphical Analysis of The Questionnaire

11

8

Areas To Improving

37

9

Questionnaire

38

10

Bibliography

41

2

11

Spreadsheet

42

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ACKNOWLEDGEMENT

Before I go on to elaborate and explain this exhaustive piece of work, I would first and foremost like to express my heartfelt gratitude to a few people who have contributed to the successful completion of my thesis. Heading the list is my guide Prof. NAGRANI without whose invaluable support and constant guidance this thesis would not have seen the light of day. I would like to thanks Mr. Vinay Agarwal (Vice President) and Mr. Anant Kumar Singh (HR Manager) Of TEVA API INDIA LTD. And all the respondents who spent their valuable time to reply of my questions and therefore helped me reach a conclusion. And lastly to my parents who bear the expense of my project.

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Employee Satisfaction Surveys The most common purpose for surveying employees is satisfaction. Employee satisfaction surveys deal with workplace issues, such as benefits, commitment to diversity, and effective communications. The data from these surveys helps paint a portrait of employee attitudes and opinions. These kinds of surveys are particularly useful after a company has undergone some sort of change, such as a layoff, an acquisition, or a new department head. They also help employers isolate the root causes of persistent problems, such as low productivity or high expenses. Employee satisfaction surveys help employers measure and understand their employees' attitude, opinions, motivation, and general satisfaction with their work environment. Use employee satisfaction surveys to inform employee decision making, benefits, work needs and more.

Employee satisfaction surveys provide valuable data that can ultimately save your company money. Our employee satisfaction surveys can: >> Measure employee satisfaction levels >> Track changes in employee satisfaction over time >> Improve overall satisfaction and retention

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COMPANY PROFILE

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Teva Pharmaceutical Industries Ltd. Is a global pharmaceutical company specializing in the development, production and marketing of generic and proprietary branded pharmaceuticals as well as active pharmaceutical ingredients. Teva is among the top 20 pharmaceutical companies and among the largest generic pharmaceutical companies in the world. Teva of Israel, the world's largest generics company, made a quiet entry into the Indian market some two-anda-half years ago when it acquired JK Industries' pharmaceuticals business.

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In the last one year, the company was reported to be in talks with some leading Indian companies for an acquisition. What added grist to the rumour mills was its appointment of DS Brar, the former Ranbaxy honcho, as its advisor in India. The backbone of Teva Pharmaceutical Industries is its world-leading generic pharmaceuticals business. Through subsidiary Teva Pharmaceuticals USA, the company makes generic versions of brand-name antibiotics, heart drugs, heartburn medications, and more -- in all about 300 generic products. Teva's US generic products include equivalents of such blockbusters as antidepressant Prozac and cholesterol drug Mevacor. The company, Israel's top drug maker, also develops and manufactures proprietary drugs, including multiple sclerosis treatment Copaxone and Parkinson's disease treatment Azilect. Its active pharmaceutical ingredients division makes drug components for Teva and other pharmaceutical manufacturers.

EXECUTIVE SUMMARY The compiled report signifies level of employee satisfaction in TEVA API INDIA LTD. Most of the employees are satisfied with this company. Company has a very good image among its employees.

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Most of the employees know company’s strategy; they have confidence in its leadership. Employees are satisfied with this company. Most of the Employees are getting appropriate recognition for their contribution. TEVA providing fair salary to its employees for their work. Teva as an organization really has a very bright future because of its environment. Organization is like a family where employees have to put share of responsibilities and work in accordance with the organization goal. As far as employer-employee relationship is concerned working in TEVA is very satisfactory. People always get chance to show their talents and get recognized. Management is quit approachable.

OBJECTIVES OF SURVEY

o

Measure job satisfaction of the employees of TEVA API INDIA LTD.

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o

To assess the general attitude of the employees towards TEVA API INDIA LTD.

o

To assess the level of commitment across process and facilities.

o

To analyze the strengths and weakness of TEVA as an organization

o

To help the management of the company to know about the actions to be taken to increase the level of satisfaction of the employees.

RESEARCH METHODOLOGY

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RESEARCH PROCESS Different steps are to be followed in the research process and they are explained as below: 1. PROBLEM SOLVING This is the basic step in the research process. It is well said, “A problem well defined is half solved” here the problem is “To analyze the attitudes of the employees regarding the various benefits provided to them by TEVA API INDIA LTD.” 2. RESEARCH DESIGN Once the problem is defined the next step is the Research Design. Research design is the basic framework, which provides guidelines for the rest of the research process. The research design for this project is descriptive research design as descriptive studies attempt to obtain a complete and accurate description of this situation. So in this study full description of the attitudes of the employees regarding the benefits provided to them will be known so it is a descriptive study. 3. SAMPLING DESIGN The sampling design used in this project is QUOTA SAMPLING, as the sample of the employees for the survey were selected from the organization from different quotas as some managers were intervened, some executives and few operators. 4. POPULATION The total element of the universe from which the sample is to be selected to be studied is known as population. The populations of my research are the employees of TEVA API INDIA LTD. 5. SAMPLE SIZE The sample sizes for my project are 30 employees working in the organization,

DATA COLLECTION

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Following are the sources for the collection of data:  Primary source  Secondary source

DATA COLLECTION METHODS There are three main methods of data collection  Observation  Experimentation  Survey  Direct interview method I have selected survey method of data collection. This is one of the common and widely used methods for primary data collection. We can gather wide range of valuable information about the behavior of the employee’s viz. attitude, motive and options etc.

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GRAPHICAL ANALYSIS OF THE QUESTIONNAIRE

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1. How long has you worked for Teva API India LTD.? Less than one year  One year to less than two years  Two years to less than five years  Five years to less than ten years  Ten years or more 

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Analysis: 9 Bars show counts

8 8

7

6

Count 4

2

3

3

1

Less than one year

Ten year or more

Five year to five lessyear than ten year Two year to less than One year to Less than two year

Question 1

15

16

Sr.n o 1 2 3 4 5

Work with TEVA

Value

Less than one year One year to less than two year Two year to less than five year Five year to less than ten year Ten year or more Total

8 3 7 3 9

Percentag e 26.67% 10.00% 23.33% 10.00% 30.00%

30

100%

COMMENT: - 30% employees are working more than ten year with TEVA, 26.67% working from less than one year , 23.33% working from more than two year, 10% are working from one year and 10% employees are working from more than five year with this company.

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2. Overall, how satisfied are you with Teva API India LTD. as an Employee? (a) Very Satisfied (b) Satisfied (c) Neither Satisfied nor dissatisfied (d) Dissatisfied (e) Very Dissatisfied Analysis: -

18

17 Bars show counts

15

13

10

Count

5

1

0 Very satisfied

Satisfied

Question 2

19

S .no 1 2 3 4 5

Satisfaction Level Very Satisfied Satisfied Neither Satisfied nor dissatisfied Dissatisfied Very dissatisfied

Value 13 17 0

Percentag e 43.33% 56.67%

0 0

20

TOTAL

30

100%

21

COMMENT: - 56.67% employees of the company are satisfied with this company as an employee 43.33% employees are very satisfied. Nobody is dissatisfied

3. How satisfied are you that you understand the long-term strategy of Teva API India LTD.? (a) Very Satisfied (b) Satisfied (c) Neither Satisfied nor dissatisfied (d) Dissatisfied (e) Very Dissatisfied Analysis: -

22

17 Bars show counts

15

12

10

Count

5

1

1

0

Very satisfied

Satisfied Neither satisfied nor dissatisfied

Question 3

23

S .no 1 2 3 4 5

Satisfaction Level Very Satisfied Satisfied Neither Satisfied nor dissatisfied Dissatisfied Very dissatisfied

Value 12 17 1

Percentag e 40.00% 56.67% 3.33%

0 0

24

TOTAL

30

100%

COMMENT: - Most of the employees (56.67%) are satisfied that they understand the long term strategy of TEVA, some of them (40%) very satisfied and very less no (3.33%) of employee is neither satisfied nor dissatisfied.

4. Do you understand what Company Teva API India LTD. as a Company, is trying to achieve? (a) Yes (b) No Analysis:-

25

29 30

Bars show counts

20

Count

10

1

1

0 Yes

No

Question 4

26

S .no 1 2

Understanding Level Yes No TOTA

Value 29 1 30

Percentag e 96.67% 3.33% 100%

L

COMMENT: - Majority of the employees (96.67%) of the company understand what is company’s objective & goal, less no of employee (3.33%) don’t understand what company TEVA API INDIA LTD. As a company is trying to achieve

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5. Do your work gives you a feeling of personal accomplishment? (a) Yes (b) No Analysis: -

25 Bars show counts

25

20

15

Count 10 5 5 1

Yes

No

Question 5

28

29

S .no 1 2

Value Yes No TOTAL

25 05 30

Percentag e 83.33% 16.67% 100%

COMMENT:- Most of the employee’s (83.33%) work give them the feeling of personal accomplishment , some of them (16.67%) don’t feel personal accomplishment from their work.

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6. Do you receive any appropriate recognition for your contributions? (a) Yes (b) No Analysis: -

31

25 Bars show counts

25

20

15

Count 10 5 5 1

Yes

No

Question 6

S .no 1 2

Value Yes No

25 5

Percentag e 83.33% 16.67%

32

TOTA

30

100%

L

33

COMMENT: - Majority of the employees (83.33%) receive appropriate recognition for their contribution, some of them (16.67%) did not receive any appropriate recognition.

7. How much confidence you have in the leadership of Teva API India LTD.? (a) More than Enough

(b) Enough

34

(c) Less than Enough Analysis: 19 Bars show counts

15

10 10 Count

5 1

1

0 More than enough

Enough

Less than enough

Question 7

35

S .no 1 2 3

Value More than enough Enough Less than enough

19 10 1

Percentag e 63.34% 30.33% 3.33%

36

TOTAL

30

100%

37

COMMENTS:- Majority of the Employees (63.34) of the company have more than enough & some of them (30.33%) enough confidence in the leadership of this company, very less no of employee (3.33%) has less than enough confidence in the leadership of TEVA.

8.

Your role at Teva API India LTD (a) Do you have enough authority to Make decisions you need to make?

38

(a) Yes

(b) No

Analysis: -

25 Bars show counts

25

20

15

Count 10 5 5 1

Yes

No

Question 8 a

39

S .no 1 2

Value Yes No

25 05

Percentag e 83.33% 16.67%

40

TOTAL

30

100%

41

COMENTS: - In TEVA majority of the employees (83.33%) have enough authority to make decisions what they need to make, some of them (16.67%) don’t have enough authority .

(b) How satisfied are you with the type of work that you do?

42

(a) Very Satisfied (b) Satisfied (c) Neither Satisfied nor dissatisfied (d) Dissatisfied (e) Very Dissatisfied Analysis:15 14

15

Bars show counts

10

Count

5

1

1

0

Very satisfied

Satisfied Neither satisfied nor satisfied

Question 8 b

43

S .no 1 2 3 4 5

Satisfaction Level Very Satisfied Satisfied Neither Satisfied nor dissatisfied Dissatisfied Very dissatisfied

Value 14 15 1

Percentag e 46.67% 50.00% 3.33%

0 0

44

TOTAL

30

100%

COMMENT:- Majority of the employees (50.00%) are satisfied with their work what they do, some of them (46.67%) are very satisfied and very less no of employee (3.33%) is neither satisfied nor dissatisfied.

9. Did Teva API India LTD. Provide as much initial training as you needed? (a) Yes

(b) No

Analysis: -

45

19 Bars show counts

15

11

10 Count

5 1

0 Yes

No

Question 9

46

S .no 1 2

Value Yes No TOTAL

19 11 30

Percentag e 63.33% 36.67% 100%

COMMENTS: - Majority of the employees (63.33%) said that TEVA provided initial training to as they needed

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10. Pay and Benefits (a) Is your salary fair for your responsibilities? (a) Yes

(b) No

Analysis:

Bars show counts

Bar 20

15

Count 10

5

0 yes

No

Question 10

48

49

S .no 1 2

Value Yes No TOTAL

22 08 30

Percentag e 73.33% 26.67% 100%

COMMENT: - Majority of the employee’s (73.33%) salary is fair for their responsibilities but some of the employee’s (26.67%) salary is not fair for their responsibilities.

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11. What can Teva API India LTD do to increase your satisfaction as an employee? SUGGETIONS:-

o

Facilities: - Schooling for children - Medical facility

o

Technical training.

o

Salary should be increase

o

Company should provide some money and time to spend Socially.

o

Company should have some tie-up with some good school of NCR for education of children.

o

Company should arrange one trip in a year for enjoyment of employees.

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AREAS TO IMPROVING

o

Medical Facility should be available in the company area.

o

Schooling facility for the employee’s children.

o

Time to time Training should be provided by the company.

o

Compensation - Salary - Benefits

o

Opportunities for professional development

o

Recognition

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QUESTIONNAIRE Teva API India LTD. Employee Satisfaction Survey

Good morning, I’m Deepika Tyagi From ‘EMPI Business School’ (New Delhi) I’m doing a survey on employee’s satisfaction. It’s a project of my end semester. Name ………………………………………………

Age…. 21 to 34  35 to 44  45 to 54  55 or older  Sex…. Male  Female  Signature………………………..

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1. How long has you worked for Teva API India LTD.? Less than one year  One year to less than two years  Two years to less than five years  Five years to less than ten years  Ten years or more 

2. Overall, how satisfied are you with Teva API India LTD. as an Employee? (a) Very Satisfied (b) Satisfied (c) Neither Satisfied nor dissatisfied (d) Dissatisfied (e) Very Dissatisfied

3. How satisfied are you that you understand the long-term strategy of Teva API India LTD.? (a) Very Satisfied (b) Satisfied (c) Neither Satisfied nor dissatisfied (d) Dissatisfied (e) Very Dissatisfied

4. Do you understand what Company Teva API India LTD. as a Company, is trying to achieve? (a) Yes (b) No

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5. Do your work gives you a feeling of personal Accomplishment? (a) Yes (b) No

6. Do you receive any appropriate recognition for your contributions? (a) Yes (b) No

7. How much confidence you have in the leadership of Teva API India LTD.? (a) More than Enough (b) Enough (c) Less than Enough

8. Your role at Teva API India LTD (a) Do you have enough authority to make decisions you need to Make? (a) Yes (b) No

(b) How satisfied are you with the type of work that you do? (a) Very Satisfied (b) Satisfied

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(c) Neither Satisfied nor dissatisfied (d) Dissatisfied (e) Very Dissatisfied 9. Did Teva API India LTD. Provide as much initial training as you needed? (a) Yes (b) No

10. Pay and Benefits (a) Is your salary fair for your responsibilities? (a) Yes (b) No

(b) Are there any benefits you would like added to Teva API India LTD 's benefits package? Yes  What would you like added? ________________________________________ ______________ No 

11. What can Teva API India LTD do to increase your satisfaction as an employee?

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BIBILIOGRAPHY www.wikkipedea.com www.google.com www.tevapharm.com

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