Emotional Intelligence For Managerial Excellence

Emotional Intelligence for Managerial Excellence

• Emotional Intelligence “The capacity for recognizing our own feelings and those of others for motivating ourselves,and for managing emotions well in ourselves and in our relationships”.

What EI Does….? • EI influences the overall ability to cope with environmental demands. • The ability to become aware of oneself enables one to understand and relate to others better.

Emotional intelligence primarily consists of the following: • Self Awareness • Self Management • Social Awareness • Relationship Management

Self Awareness: • Emotional Self Awareness • Self Analysis • Process Self

Self Management: • • • • •

Emotional Self Control Transparency Adaptability Achievement Optimism

Social Awareness: • Empathy • Organizational Awareness

Relationship Management: • • • • •

Inspirational Leadership Influence Developing Others Change Catalyst Conflict Management

IQ and EQ • People with mere IQ not only become ambitious and productive, but also inhibitory anxious. • People with EQ become cheerful, outgoing, risk taking and process tremendous capacity for commitment.

Managers and Role of EQ: • • • • • •

Motivation. Decision Making. Team Effectiveness. Stress Management. Conflict Handling. Reduce Attrition and Increase Retention.

• Relationship with Customers.

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