Emotional Intelligence

Fleshing it Home

• WHY THE CONCERN ABOUT EMOTIONAL INTELLIGENCE • KEY ELEMENTS OF EMOTIONAL INTELIGENCE. • UNDERSTANDING THE 4 BASIC TYPES OF THE CORE SNAPSHOT • FLESHING IT HOME • CONCLUSION

THE NEW YARDSTICK THAT YOU ARE NOT TAUGHT IN SCHOOL

• KPI in the workplace is changing globally. • The new measures takes for granted having enough intellectual ability and technical knowhows to do our jobs : It focuses on personal qualities such as initiative, empathy, adaptability and persuasiveness and how well we handle ourselves and others. • Research findings confirms that we have 85% chance of succeeding at work if we are skilled in emotional intelligence

SO WHAT IS EMOTIONAL INTELLIGENCE • • Emotional Intelligence is about how we handle ourselves and our relationships and can determine life success more than 1Q. The key elements are Self- Awareness, Self-regulation, Social Awareness, Relationship Management and how we use these positively to achieve both personal and organizational objectives.

CAREER ADVANCEMENT • Your career will depend significantly on how well you have mastered these qualities. • Harvard business school survey • Even when you enter a new organization, the importance of interpersonal skills increases the higher you go in the organization. It is a key to leadership. • The world is full of well trained, once promising individuals who have plateaued in their careers or worse derailed because of crucial gaps in I/ skillsPeters Principle.

THE EMOTIONAL COMPETENCE FRAMEWORK

Self-Awareness  Knowing one`s internal states, preference, resources and intuition and people with this competence  Know which emotions they are feeling and why  Realize the link between their feelings and what they think, do and say  Recognize how their feelings affect their performance  Have a guiding awareness of their values and goals

EXTROVERTS / INTUITIVES

Entertainer

• Driven, determined

• Friendly, sociable, playful

• Achievement oriented

• Interaction oriented

• Goal seekers

• Experience seekers

• Prefer accomplishment

• Prefer to get noticed

• Direct, logical, authoritative

• Indirect, relational, talkative

Organizer

Relater

• Serious, to-the point

• Laid back, easy-going

• Process oriented

• Relationship oriented

• Correctness seekers

• Harmony seekers

• Prefer specifics

• Caring, genuinely concerned

• Direct, precise, detailed

• Indirect, relational, listeners

INTROVERTS / SENSORS

FEELERS

THINKERS

Commander

Commander In General • Take charge personality • “Get it done” attitude • Direct and to the point • Serious approach to life • Extroverted thinker • Future oriented (intuitive)

Commander Possible Limitations • May overpower or be intimidating to some • May appear too direct and blunt • May have a tendency to overview or get to the bottom line too quickly • May assume everyone is (or should be) rapid decision-makers and be too impatient with those who aren’t • May dislike or resist displays of feeling

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Organizer In General • “Get it right” attitude • Cautious and careful • Gives and requires lots of detail • Serious approach to life • Introverted thinker • Oriented to the present or past (sensor)

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Organizer Possible Limitations • May get too caught up in facts and details • May forget to add interest and lose people’s attention as a result • May be too serious and focused on the task or on getting it right • May fail to connect on a personal level • May spend too much time and energy trying to prove points

Relater

In General

• “Get along” attitude • Careful not to offend • Easy-going, indirect and evasive • Tolerant approach to life • Introverted feeler • Present and past oriented (sensor)

Relater Possible Limitations • May be too passive and compliant, allowing others to take advantage of them • May not speak up, even when asked to • May be too indecisive • May avoid taking risks • May avoid confrontation at all costs • May become obstinate rather than discuss wants and needs

In General • “Notice & appreciate me” attitude • Sociable & friendly • Indirect and, at times, unfocused • Playful approach to Life • Extroverted feeler • Future oriented (intuitive)

Possible Limitations • May lack organization and focus • Easily distracted; attention may wander • Conversations may shift abruptly, causing confusion and distracting others • May spend too much time on analogies and too little on content or details • May be too energetic, too friendly and/or too unfocused for some

BEACHBALL BEACHBALL

Energy or Effort TRUE SELF

Conditioned Self

ENERGY EFFORT

Understanding Yourself & Others

c

INTENT AND BEHAVIOR

Get Appreciated

Get it Done

Task Focus

o

E

Aggressive

Get it Right

Normal Behavior zone

Passive

People Focus

Get Along

R

How Style Impacts Career Choices

• Commanders like action & challenge, autonomy and the opportunity to act with authority. They lead better than follow.

• Organizers like analysis, attending to details, creating order and working with logic. They would rather work with systems than people. • Relaters like harmony, a low stress environment, predictable routines and using specialized skills. They would rather be a part of a team than to lead. • Entertainers like interaction, enjoys working with people, needs a lot of flexibility and freedom of movement. They dislike details and isolation.

• Powerful communication and rapport require us to know ourselves first and foremost • Know the characteristics of each trait (especially yours) •Commanders – Done •Organizers – Right •Relaters – Along •Entertainers - Appreciated • When we know and use our dominant style, we have more chances for FLOW experiences •Those who are living TRUE SELF (not conditioned) are happier, more productive and Emotionally Intelligent • Bucky Fuller – find your passion

THE EMOTIONAL COMPETENCE 2. SELF-REGULATION  Managing ones internal FRAMEWORK states, impulses and resources  Self- Control- Keeping disruptive emotions and impulses in check. People with this competence stay composed, positive, and unflappable even in trying moments. That way they think clearly and stay focused under pressure.  Trustworthiness – Maintaining standards of honesty and integrity, acting ethically and above reproach, build trust through their reliability and authenticity  Conscientiousness- Taking responsibility for personal performance, Hold themselves accountable for meeting their objectives  Adaptability – Flexibility in handling Changes  Innovation – Being comfortable with novel ideas, approaches and new information

3. QUALITIES OF PEOPLE WITH GOOD SOCIAL SKILLS They empathize

• • They listen • Persuasive and Influencing. No matter how brilliant we are the brilliance will fail to shine if we are not persuasive • Have service orientation- anticipating, recognizing and meeting customer needs • Conflict Management – Negotiating and resolving conflicts • Are Politically aware• They Network and build bonds-nurturing instrumental relationships • Leadership- inspiring , guiding, developing others-(coach and mentor)

4. RELATIONSHIPS MGT • Deliberately look for the good in each person and each situation • Freely forgive people who hurt you in some way. • Be pleasant and willing to assist as well as to accommodate people • Avoid arguments- A man convinced against his will is of the same opinion still • Develop an attitude of gratitude. Say “Thank you”. Show appreciation. If you say “ Thank you” for small things, people will soon be doing big things for you

TIPS TO HELP YOU BUILD RELATIONSHIPS • Praise Individuals for positive things accomplished. Praise should be immediate and in public. • Show genuine interest in people. Admire positive personality traits and qualities. Appreciate peoples accomplishments with sincere compliments.` Every one likes a compliment’ • Just Smile • Cultivate a sense of Humor • Develop an attractive personality • Call people by their names • Be a Team Player • Support more and criticize less

THE IMPERATIVE FOR BANKERS • Emotional Intelligence – Banking is a people oriented business. Getting along with the people you work with, your peers, and your clients is important in allowing you to work effectively. – Having a good attitude and being enthusiastic, although difficult at times, make you much easier to work with. – Banking is a service business. It is important that in dealing with internal and external customers , the recipient feels that you have been thorough and responsive and that you are pleased to provide the service. - Relationships help us to define who we are and what we can become. Most of us can trace our successes to pivotal relationships - It is not just enough to be `skilled’ todays bankers must be `skillable’ banker - The best bankers are strong not just in accounting, finance, credit but in social and relationship management skills

YOUR TEST

• MAKE A LIST OF 10 THINGS YOU CAN DO FROM TODAY THAT WILL ENHANCE YOUR EMOTIONAL INTELLIGENCE

CONCLUSION • If you get along, others will go along • The better you get along with coworkers, the easier your job will be and the better you'll be. Make efforts to put aside personal differences for the sake of your working relationship.

• “The most important single ingredient in the formula of success is knowing how to get along with people”- Theodore RooseveltFormer American President • “.Nothing can stop the man with the right mental attitude from achieving his goal; Nothing on earth can help the man with the wrong mental attitude- W.W Ziege

Note

Thank you.