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Confirmation for Richard Norris Account # 574 583 7296 916 Telephone Number (574) 583-7296 Service Order #C888946

January 16, 2008

Table of Contents EMBARQ™ High-Speed Internet EMBARQ™ Basic Home Phone with Voicemail Anonymous Call Rejection Call Forwarding Call Waiting ID Caller ID with Name Enhanced Call Waiting Three-Way Calling Important EMBARQ Basic Home Phone Information EMBARQ Voicemail

Dear Richard Norris, 3 3 3 3 4 4 4 5 5 5

Thank you for your recent order and the opportunity to have served you since October 8, 1996. We understand that communication needs are as individual as every one of our customers, and we’re delighted that you’ve given us the chance to meet more of yours. The following are new services or products that you have chosen: A EMBARQTM High-Speed Internet

A EMBARQTM Basic Home Phone with Voicemail A EMBARQTM Voicemail

Again, we thank you for allowing us to serve your communication needs. Truth is, if it weren’t for people like you - who constantly seek new and better ways to communicate - we wouldn’t be the company we are. We value your trust and aim to earn it every day, every connection, every time. EMBARQ™ Service Commitment EMBARQ strives to deliver service you can depend on every day, with friendly, knowledgeable employees who are here for you by: A resolving issues the first time you call A being there when we say we will A getting the job done right the first time A keeping you up-to-date—from service calls to simplified billing. We value you as a customer, and are working hard to make sure every experience you have with EMBARQ is a good one. Contacting EMBARQ Assistance with calling features 877-667-3673 To add or change a service 800-326-2497 To report a non-working phone line 800-788-3600 EMBARQ™ High-Speed Internet Technical Support 877-646-3282 To make a payment 877-813-7604, or mail your payment to: EMBARQ, P.O. Box 96064, Charlotte, NC 28296-0064. Online at embarq.com Para recibir su factura o información en Español llamar al 877-645-1366 The terms and conditions found in this booklet refer only to the specific services referenced. Other services may be subject to the tariffs on file with your state’s Public Utility Commission or governed by terms and conditions available from EMBARQ.

Sincerely,

Byron Ginsburg Customer Relations Manager P.S.

We designed EMBARQ™ Wireless specifically for our Home Phone customers, giving you more Anytime minutes, free calls home and more. EMBARQ™ Wireless also gives you a complete nationwide network, flexible and affordable calling plans, and some of the latest cell phones available. Call 866-2EMBARQ and ask about the 30-day Wireless Satisfaction Guarantee.

EMBARQ™ High-Speed Internet

Anonymous Call Rejection

_____________________________________________________ With EMBARQ as your High-speed Internet service provider, you’ll continue to have the following:

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How it Helps You Your phone won’t ring when callers have blocked their name and number from appearing on your Caller ID display.

EMBARQ™ Email - EMBARQ™ Email is a free service that provides you unlimited mailbox storage, 8 email addresses, and access to your email from any computer with Internet. Additionally, EMBARQ™ Email provides interactive features that enable you to quickly preview emails and attachments, drag and drop emails, and share multiple address books and calendars with family & friends. To sign up today, visit myembarq.com. EMBARQ™ Online Security - With EMBARQ™ Online Security, you and your family can surf the Internet safely and open email attachments while being protected from viruses, spyware or junk email. EMBARQ™ Online Security is available at no additional charge with your EMBARQ™ High-Speed Internet service and includes award-winning protection tools, a $79 value. To sign up today, visit myembarq.com. Personal Home Page - With myembarq.com, you can customize your personal home page to instantly access email, search, news, weather, sports, financial information, 20 channels of commercial-free radio and much more. To learn more visit myembarq.com. Virtual Assistant - provides fast, informative and interactive technical solutions from your desktop. Customer Referral Program: Encourage your friends and family to sign up for EMBARQ™ High-Speed Internet and you could earn a $25 credit on your EMBARQ™ High-Speed Internet service. For a complete list of terms and conditions on how to sign up for the EMBARQ™ High-Speed Internet referral program, visit embarq.com/referral. For more information on EMBARQ™ High-Speed Internet benefits, please reference your EMBARQ™ High-Speed Internet userguide that comes with your separate welcome kit.

How It Works To prevent blocked calls from reaching you: A Listen for a dial tone and press *77 (dial 1177 on rotary phones) A Two beeps indicate that Anonymous Call Rejection is on To turn off Anonymous Call Rejection: A Listen for a dial tone and press *87 (dial 1187 on rotary phones) A Two beeps indicate that Anonymous Call Rejection is off

Helpful Hints

A Callers can prevent delivery of their name and number to your Caller ID display by pressing *67 before placing their call, or by calling from a blocked line. When Anonymous Call Rejection is on, your phone won’t ring and callers are told their call can’t be completed. To talk to you, the caller may place the call again without pressing *67, or, unblock the line by pressing *82 A Calls that display as "unknown" or "unavailable" will not be blocked with *77; those calls are coming from a long-distance area or an area that does not support Caller ID Not available in all exchanges - call 800-949-HELP (4357) to determine eligibility.

Call Forwarding

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How it Helps You Call Forwarding sends your incoming calls to an alternate phone number so you never miss a call.

Important EMBARQ™ High-Speed Internet Billing Information

How it Works

Monthly Recurring Charge: If you subscribe to other qualifying EMBARQ services, your bill may include credits to reduce the monthly rate for EMBARQ™ High-Speed Internet. Partial Month Charges: Your next bill for EMBARQ™ High-Speed Internet may include some partial-month charges for the recent change in service.

To activate Call Forwarding: A Listen for a dial tone and press *72 (for rotary phones, dial 1172 and wait four seconds). In some areas, 72# must be used to activate Call Forwarding A Listen for a second dial tone and enter the alternate phone number A Call Forwarding is on when someone answers at the alternate phone number A If no one answers, or the line is busy, press the receiver button for one second and repeat the steps listed above within two minutes. When you hear two beeps, Call Forwarding is on

EMBARQ™ Basic Home Phone with Voicemail

____________________________________________________ EMBARQ™ Basic Home Phone with Voicemail combines your communication services together, saving you money. Along with unlimited local calling, you receive our most requested calling features, voicemail and your choice of the long distance calling plan that best meets your needs. 3

Caller ID with Name

To deactivate Call Forwarding: A Listen for a dial tone and press *73 (for rotary phones, dial 1173 and wait four seconds). In some areas, 73# must be used to deactivate Call Forwarding A When you hear two beeps, Call Forwarding is off

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How it Helps You You can decide which calls to answer, or whose calls to return, by knowing who has called before answering.

Helpful Hints

How It Works

A You can still place calls from a phone that has been forwarded A If you forward calls to a long-distance number, long-distance charges apply to the Call Forwarding subscriber A Although your phone rings once on incoming calls when Call Forwarding is on, calls can be answered only at the phone to which they have been forwarded

A telephone or display unit, available from EMBARQ, is all you’ll need to view the names and numbers (numbers only in certain areas) of incoming callers .

Helpful Hints

A You can answer the phone confidently by knowing the identity of incoming callers A For missed calls, names and number of callers are stored for your convenience A Where possible, Caller ID with Name also works for long distance calls A In most areas, Caller ID with Name includes Anonymous Call Rejection. Your display unit will tell you when callers have blocked the delivery of their phone numbers. By activating Anonymous Call Rejection, blocked calls will not ring through

Call Waiting ID

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How it Helps You By identifying an incoming caller while you’re already on the phone, you can decide whether or not to interrupt the first call in order to take the incoming call.

How It Works

Enhanced Call Waiting

When you’re on the phone and someone else calls, you’ll first hear the Call Waiting tone, followed by a high-pitched tone. Your compatible EMBARQ Caller ID unit or screenphone displays the name and number (in certain cases, number only) of your incoming call.

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How it Helps You You can decide whether to take an incoming call when you’re already on the phone.

To put the first caller on hold and answer the second: A Press the receiver button for one second. You can alternate between calls in the same way

How It Works When you’re on the phone and someone else calls, you’ll hear a tone.

To end one conversation: A Simply hang up. Your phone will ring, and you’ll still be connected to the other caller

To put the first caller on hold and answer the second: A Press the receiver button for one second. You can alternate between calls in the same way To end one conversation: A Simply hang up. Your phone will ring, and you’ll still be connected to the other caller To avoid interruptions, you can temporarily cancel Call Waiting: A Listen for the dial tone and press *70 (dial 70 on rotary phones) A Listen for the second dial tone and place your call A When you hang up, Call Waiting is restored To cancel Call Waiting during a call: A Press the receiver button for one second A Listen for dial tone and press *70 (dial 70 on rotary phones). You’ll hear two beeps and will then be returned to your original call A When you hang up, Call Waiting is restored

Helpful Hints

A Call Waiting ID requires a compatible phone or display device in order to function properly. If the number information of the Call Waiting customer does not appear, it is likely that your phone or display device is not compatible with this service A You must subscribe to Caller ID with Name and Enhanced Call Waiting for Call Waiting ID to work A Where possible, Call Waiting ID also works for long-distance calls A Your display unit will indicate “Private” or “Anonymous” when callers have blocked the delivery of their phone numbers

To cancel Call Waiting for an extended period: 4

A Your EMBARQ Plan allows you to de-activate Call Waiting for all calls - just call EMBARQ at 877-667-3673 and request Deny Call Waiting. The same number can be called to re-activate this service.

Important EMBARQ Basic Home Phone Information

_____________________________________________________ A The special discounts on your EMBARQ Basic Home Phone long distance and local calling services are dependent on maintaining your EMBARQ Basic Home Phone bundle. If you choose to change any part of your EMBARQ Basic Home Phone bundle, be sure to ask your EMBARQ customer care representative about the discounts that will be eliminated. A Your telephone services are billed in advance. Your next bill may include charges for both a full and partial month of service. A Please allow up to 7 business days for your long distance provider to change to EMBARQ and for your new calling plan to take effect. Your current provider’s rates will apply during the interim. If EMBARQ is already your long distance provider, allow up to 5 business days for your new calling plan to be activated. A To verify your current long distance provider, call toll free 700-555-4141. A Long distance block of time minutes apply to in-state and out-of-state domestic calls within the current bill period. To check your long-distance minutes used, call toll free 888-255-2099 and select option 1. A Taxes, surcharges and fees are not included in the EMBARQ Basic Home Phone bundle price.

Helpful Hints

A When you hear a Call Waiting tone, the caller hears a normal ring A If a third call comes in while you’re using Call Waiting, that caller will hear a busy signal A Many phones have a "flash" or "link" button which can be used in place of the receiver button to alternate between calls or answer a Call Waiting call A When using a dial-up Internet service for your computer, it is recommended that you deactivate Call Waiting in order to avoid disconnection from the Internet. To cancel Call Waiting through a computer, the dial string must begin with *70 and a comma followed by the rest of the number. The comma will make the modem pause for the second dial tone before dialing the number. Call Waiting will automatically be restored when you end your online connection

Three-Way Calling

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How it Helps You Plans and decisions are easier to make when three people can speak together. Three-Way Calling adds convenience to your life by reducing and eliminating multiple calls.

EMBARQ Voicemail

____________________________________________________ EMBARQ™ Voicemail takes a message when you’re unavailable, on the phone, online and even if the power goes out. The information below details how to set up your messaging service and retrieve messages.

How it Works

A Place the first person on hold by pressing the receiver button for one second; a dial tone will follow A Call a second person. When you get an answer, press the receiver button briefly again. All three of you will be connected A When either of the people you called hangs up, you will remain connected to the other person. When you hang up, everyone is disconnected

Set up your mailbox (for increased security you must set up your mailbox from your home phone before you can access it remotely)

From home: Dial 1-877-VMESSAGE (1-877-863-7724) or } B B from home 1. Follow the voice prompts to complete the easy set-up process a. Set up your 4 to 10 digit PIN (Personal Identification Number) b. Name the Mailbox c. Personalize your Greeting

Helpful Hints

A Many phones have a "flash" or "link" button, which is useful for Three-Way Calling A While you’re using Three-Way Calling, Call Waiting is unavailable A When the second person answers, you can have a private conversation before connecting your three-way call A If the call to the second person does not go through, or if the person you want to speak to is not available, press the receiver button twice. The person you have on hold will return to the line

Listen to your messages If you hear a "stutter" dial tone when you lift your handset, you have new messages waiting. If you have special message waiting equipment, you will also see a message waiting indicator or light.

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1.

A

Access your mailbox

A

From home: Dial 1-877-VMESSAGE (1-877-863-7724) or

} B B from home and enter your PIN. A

2.

After you’ve initialized your mailbox from your home phone, you can manage your voicemail online, by following the below steps (you must be a registered user - it only takes a couple of minutes if you’re not already registered):

-ORFrom any other phone: Dial your home phone number and let it forward to voicemail then press { during your greeting and enter your PIN, or, dial 1-877-VMESSAGE (1-877-863-7724) and enter your 10-digit home phone number followed by } and enter your PIN.

A A A A

Play your Messages A

Press A A A A

A A A

Things to Remember

A

Press Z to play the message again Press X to keep (save) the current message Press C to delete the current message Press V to give it (forward) to another user in your local area Press B to answer it (reply). The voice prompts will guide you Press N to make (create) a new message and send it to another mailbox user Press > to exit your voicemail when you are done listening to messages

A A

A

Change your greeting, name or PIN

A A

You may change your mailbox greeting or name at any time by pressing N at the main menu.

A

You may change your PIN at anytime by pressing C at the main menu for User Options and then by pressing X for PIN.

A

Managing your EMBARQ™ Voicemail online With online access to your EMBARQ™ Voicemail at embarq.com, you can: A

Go to embarq.com and log into your EMBARQ™ account Click on "My Services" Click on "View Voice Services" Select "Manage Your Voicemail"

There is no additional charge to access and manage your EMBARQ™ Voicemail online. Additional information for managing your voicemail can be found online under the Help Center tab.

Z to play the first message Press M M to rewind 5 seconds Press < < to fast forward 5 seconds Press } to pause, then press } to resume playing Press X to keep (save) or press C to delete

After listening to a message, you can also: A A A A

Listen to, reply to, view, save, delete, and send your messages.

Record your name and greetings, change your PIN and modify your message waiting notification settings

Remember to press > to exit your mailbox before you hang up. If you hang up before pressing > your line will remain connected to your mailbox for up to 45 seconds, and you could accidentally reset your PIN if you pick up the phone again and dial another number within those 45 seconds. Your phone must be set for TONE dialing, not PULSE dialing to work with your Mailbox. Your EMBARQ™ Voicemail can store up to 6 Megabytes of messages, which is around 10 minutes of voice messages. (Up to 10 Megabytes which is around 15 minutes of messages for subscribers of EMBARQ™ One Voicemail and EMBARQ™ Voicemail with Enhanced Features). If your mailbox is full (having over 6MB of messages), instead of your greeting, callers hear “Mailbox for (mailbox name) Sorry. The mailbox is full and there is not enough space to leave a message.” The system will hang up on the caller. If this happens, press the star { key during this greeting in order to access your messages. If you are ever unsure what to do next, wait a few seconds, and the voice prompts will guide you with available options or press ? for helpful hints. If you have questions regarding EMBARQ™ Voicemail, please visit us at embarq.com anytime or call the EMBARQ™ Customer Technical Solutions Center at 800-949-HELP (4357).

EMBARQ VOICEMAIL SERVICE TERMS AND CONDITIONS The terms and conditions set forth herein constitute an agreement between you and EMBARQ for the provision of voicemail service. Your activation or

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continued use of your voicemail service will be your acknowledgement that you agree to the provisions summarized herein. Please read these terms and conditions carefully and keep for your records. 1. EMBARQ will furnish and provide voicemail service to you as a standalone service on a month-to-month basis, or as part of a bundle of services, whichever is applicable to you. 2. You agree to pay EMBARQ a monthly charge for voicemail service, which will be billed separately on your local monthly bill or will be included in the price of your bundled services. 3. Charges for voicemail service are based on recurring monthly rate, not usage. 4. EMBARQ may modify the charges for the month-to-month agreement based on thirty (30) days written notice to you. You may be notified either by letter or monthly bill. EMBARQ reserves the right to modify the terms of this Agreement at any time. If you do not agree with the modified changes or terms of the Agreement, as modified, you may immediately terminate the service. 5. LIMITATION OF LIABILITY: EMBARQ’s liability for any negligence, error, mistake, or omission affecting the operation of voicemail service is limited to a pro rate refund of charge paid by you for voicemail service during the period of time your service was affected. You must request any refund. EMBARQ is not responsible for the content of messages, for messages lost due to equipment failure or your error, or for unauthorized access to your voicemail mailbox due to your failure to use a passcode or to adequately protect the confidentiality of your passcode. EMBARQ WILL IN NO EVENT BE LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR CONNECTED TO THE PROVISION OF VOICEMAIL SERVICE AND CAUSED BY NEGLIGENCE, ERROR, MISTAKE, OR OMISSION ON THE PART OF EMBARQ OR ITS EMPLOYEES OR AGENTS. 6. EMBARQ is not responsible for any delay or failure in performance of any part of the Agreement to the extent that such delay or failure is caused by fire, flood, explosion, war, strike, embargo, government requirement regulatory agency requirement, civil or military authority, act of God, or other similar causes beyond EMBARQ’s control (“condition”). If any such condition occurs, EMBARQ may elect to terminate this Agreement. 7. These terms and conditions do not apply to you if you have entered a separate contract for voicemail service for a specified time period or to the extent such contract contains separate terms and conditions. 8. Nonpayment of the voicemail service charges by you shall not be cause for denial or termination of exchange telephone service. 9. Voicemail service is for your use only and may not be assigned. 10. Any telephone numbers assigned directly as a mailbox number remain the property of EMBARQ and are not available for number portability.

Payment Options For Every Preference.

➊ By monthly bank account deduction — An authorization form is available at EMBARQ.com/support or by calling EMBARQ at 800-339-1811

➋ Online — at EMBARQ.com/myaccount with a credit card or check ➌ By mail — with a check or money order. ➍ In person — at a participating EMBARQ Store ➎ By phone — with a credit card or check. Call 877-813-7604 and follow the automated voice prompts

You can stop receiving paper bills... Instead, receive a monthly email notice that your EMBARQ bill is viewable online. The convenient sign-up option is available at EMBARQ.com/myaccount along with online payment options.

Notes: _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ _____________________________________________________________

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