Effective Communication: Prepared By: Sucharita

Effective Communication Prepared by : Sucharita

 What is Communication CONTENT  Types of Communication  What is Effective Communication  Anatomy of Communication  Requirement and Skills of Effective Communication  Examples of Effective/ Miss – communication  Do’s of Effective Communication  Don’ts of Effective Communication

Introduction

C

Just third letter of alphabet in English? OR prime emotion trigger

Biological Cell  Connection to Computers all connected with  Creation prime word of C

 Conversation  Confusion  Confrontation  Celebration

What is Communication Communication is defined

 as the interchange of thoughts or opinions through shared symbols; e.g. language, words, phrases  Communication is important because it is about how & way information is sent and received.

Types of Communication Communication Verbal

Person – One to One

Group Discussion

Non Verbal

Body Language & Expressions

Written – Letter, Email, Note

Presentation

Short Message Service (SMS)

Public Speaking

Voice Mail

Effective Communication CONTENT CONTENT

CARE CARE

CLARITY CLARITY

5 C’s COMPRE COMPRE HENSION HENSION

CONSENSUS CONSENSUS

Anatomy of FourCommunication facets  Sender  Receiver  Information  Behavior

Skills for Communication  Confidence  Correct Information  Clarity of Thought  Clear Tone  Cohesive Language  Concise Statements  Listening & Correction

Example Communication

Effective Communication Efficient Work

Miscommunication - Illustrations

Example Miscommunication

Defective Communication Confusion

Dos & Donts No

Dos

Don'ts

1 Listen Jump to Carefully Conclusion 2 Say clearly & Say unclear concisely statements 3 Ask questions Keep Doubts in mind 4 Have Clear Have mind to think Preconceived notions & Prejudices 5 Say/clarify end Jump into work

TO BUILD BRIDGES NOT BARRIERS