Dbc Instructions

Instructions for issuing DBC free tickets and Travel Credits DB Free Voucher or Travel Credits Issue Instructions 1. 2. 3. 4.

Response Type for letter with enclosure – LO In the Contact Group check the box Special Batch Research has been completed and CRS file is documented. Build a psuedo PNR (in order to be able to print a second bin document from Apollo). Copy/paste the PNR into Docs Pseudo PNR should mirror same day and to/from as original flight customer received DB voucher for.

***Important *** You need to book the flight at least 30 days beyond the actual date you are working the file. See example below: -

Passenger’s flight was August 1, 2009 - Flight 182, ORDYYZ Date your working file is August 29, 2009 You would sell UA182Y, ORDYYZ October 1, 2009 Set up a 3 day ticket time limit

The pseudo PNR looks like this: XMWNHY/11 WHQPW U134411 SU 29AUG 1.1ROBERTSON/STEPHEN 1. 182Y01OCTORDYYZHK1 FONE-CHIN THIS IS A CUSTOMER RELATIONS BOOKING T: TL1159P/01SEP If the exact flight is not available, then please use the closest flight number and time to the flight the passenger was denied boarding. As a reminder, you still need to set a 3 day ticket time limit so we can release the Y space back into inventory. Then copy/paste the PNR into DOC in the Contact group. •

If you need help building a PNR, please ask for assistance.

CRS instructions: 1. Type PNR locator # and Flt Protection info into Instruction Notes on Compensation tab like this: PNR # XMWNHY Protection Flight UA340Y/01AUG 2. Still on the Compensation tab, in the Enclosures browser select the appropriate document: WHQ Authorized DB for a free ticket, or WHQ TC Authorized DB for travel credits. 3. IMPORTANT – remember on the Contact Tab to check the Special Batch box before you SEND. 4. Teri/Hira will print the DB comp and mail it with your letter. Updated 08/21/2009 JAA/CSJ