Ct Australia Solutions Catalogue 2009

local service - global strength

Celebrating

ars of Service 10 Ye 1997-2007

Solutions Catalogue

Introduction Computer Troubleshooters: Your Trusted IT Advisor Why trust Computer Troubleshooters for your IT Advice & Support? ◆

Australia’s largest IT Service Franchise Network with over 80 locations across all States.

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The Worlds largest IT Service Franchise Network with almost 500 locations across 27 Countries.

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Over 10 years experience in supporting Small Business and Home Offices with professional, reliable and value driven solutions.

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A proven Franchise structure that means you are dealing with a local business supported globally.

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As a Global and Australian leader in IT each local Computer Troubleshooter has access to tools, training, and special vendor programs to ensure that you get the best solution tailored to your needs.

This catalogue highlights the benefits of some of our most popular Small Business technology solutions in partnership with some of the World’s largest IT brands. At Computer Troubleshooters our aim is to become your “Trusted IT Advisor”, supporting your business for all its technology needs and delivering on our brand promise of “Technology Solved”. For more information or to schedule a consultation on which solutions may be right for your business, call your local Computer Troubleshooter anytime.

To find your local Computer Troubleshooters Call 1300 28 28 78 or Visit www.computertroubleshooters.com.au

Service on Demand Does your business need reactive support? Keeping your business in business is our business. Service on Demand is our most flexible service offering, simply call us whenever you need us for services such as: ◆

New Equipment - Sales & Installation.

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Hardware - Installations, Setups, Repairs, Routine Maintenance & Tune-Ups.

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Software - Licensing, Installation, Upgrades & Troubleshooting.

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Networks - Fixed & Wireless, Installation, Support & Troubleshooting.

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Server Networks - Design, Installation, Support & Maintenance.

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Email & Internet - Setup, Assistance & Spam Protection.

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Security - Internet (Virus/Spyware/Trojans/Malware) Protection & Removal.

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Data Protection - Backups & Data Recovery.

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Web - Website Design & Hosting.

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Mobile Email - Windows Mobile & Blackberry Setups & Maintenance.

On Demand services are available to Small Business and Home Office customers without a service contract at an hourly rate (or fixed-fee pricing for carry-in and some special services). We recommend that to optimise your businesses IT network performance that you form an ongoing relationship with your local Computer Troubleshooter, effectively making them your IT department. Having a Computer Troubleshooter as your dedicated IT support encourages a proactive IT management approach for planning and preventative maintenance, rather than a disaster recovery scenario which can mean disruption to your business and risk of significant financial loss.

Backup your photos, movies & music on a ReadyNAS. Then stream your movies and photos to your TV. Do more with your Broadband www.netgear.com.au

AVG Internet Security SBS Edition with e-mail server anti-spam protection

Protect Yourself Tough on threats. Easy on you.

Small Business & Network Solutions

avg.com.au

Backup & Disaster Recovery Is your Business and IT data protected? Business information is often one of a business’ main assets, yet the risk of Data loss through a catastrophic incident, corruption or theft may threaten the ability of your business to survive. It’s something that no business owner wants to think about. What would happen if tomorrow all your information was gone? All of your client records, emails, financial records, documents, artwork, and HR files totally destroyed, gone? History tells us that almost half (43%) of all businesses who suffer a catastrophic data loss will never reopen, and even more will be out of business within a year. Small businesses are among the most vulnerable because too-often they lack full-time IT support, which means backups may not be running, or may not be backing up all of your critical files. Fortunately Computer Troubleshooters has easy Backup & Disaster Recovery (BDR) solutions ranging from simple, low-cost online backup options up to our fully managed BDR solution. ◆

On Site Scheduled Backup – Data backup to a local storage device at schedule intervals.

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Near-Real-Time Backup – Data backup to a local BDR server device.

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Server Backup - Simultaneous backup for 1 to 20 local Windows Servers.

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Secure Offsite Remote Storage: All backup images are securely transmitted to remote servers for maximum safety and protection from localised catastrophic disasters.

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On-Site Virtual Server: In case of a Server Failure, our On-Site Virtual Server can be remotely configured to assume the functions of the dead machine in less than one hour. This allows our clients to continue working while we work to repair the dead server, and makes restoring the data to the repaired server very quick and easy.

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Data Restoration: Local restoration from the On-Site Virtual Server or Back Up file is generally quick and relatively painless if the correct procedures have been followed.

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Managed Backup: The Ultimate BDR solution is monitored 24/7 by our Network Operations Center, and in the case of any problems or issues the local Troubleshooter is immediately alerted. “If you don’t know for sure if your company’s data is being backed up in a way that would guarantee you are back up and running fast in the event of a major disaster, you may need this lucky four leaf clover very soon” The way I see it you have 2 choices, either: 1. 2.

Make sure you have a suitable backup solution, or Cut out this Four Leaf Clover, sticky tape it to your server or workstation and continue to hope that everything will be OK

Want to know for sure if your data is safe? Our free data security analysis will reveal the truth . . . Go to http://www.CautelaBDR.com now and register for a free Audit FAIR WARNING: We are only able to offer a limited number of free Audits each month. Go to http://www.CautelaBDR.com NOW and register your interest to be eligible to receive your free audit. We will be processing the Audits on a first come first served basis.

Internet Security & Protection Is your business actively managing Internet threats? Anti-virus software is no longer enough. Every business needs a Security Strategy to protect their valuable information and integrity of their computer systems. Computer Troubleshooters can design a solution based specifically on your businesses requirements. A recent survey revealed while 76% of users thought they had internet protection only 42% actually did! Increasingly business customers are also focused on employee productivity with the rise of social networking sites, instant messaging, and gaming. Internet bandwidth management has become increasingly important as data transfers of music and movies grow exponentially, with business expected to carry the cost of employee downloads. If you have an escalating internet bill this may be why. This is when you need a Trusted IT Advisor to find a solution. Solutions available to some of these Security problems include: ◆

Firewalls – Either a hardware or internet based firewall is the first line of defense around your network to prevent others accessing your network.

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Malware Protection – Today’s security software must include protection against viruses, spyware and malware. It is essential that this software is managed, updated and functioning properly.

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Content Filtering – Block internet site types or the times they can be accessed and apply restrictions to individual staff members.

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Internet Bandwidth Management – Profiles can be set to prevent applications (such as iTunes) being loaded on machines and individual usage can be tracked to websites accessed and bandwidth used.

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Spam Protection – Capture and destroy unsolicited email (spam) before it reaches your computer.

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Virtual Private Networks (VPN) – Allow secure access to your computer network from any location.

ENTERPRISE SECURITY AT SMALL BUSINESS PRICE Security – Control – Speed – Productivity – Savings

NetAssure is an affordable managed network service for small business, that keeps your Internet and network safe, secure and in control. Contact [email protected] or visit www.netassure.com.au for more information

Sophos Small Business Solutions 2.5. Security made simple. UÊ Protection for Windows, Macs and Exchange email servers UÊ Stops viruses, spyware, hackers and spam UÊ Installs quickly and is easy to use and includes 24/7 support Download a Free 30-Day Trial www.sophos.com.au/products/small-business/eval.html or contact Stuart Wilson at [email protected]

Networking & Systems Are you looking to upgrade your IT or network? Purchasing new computers and hardware is easy, every retailer will sell you whatever they have in stock or on special. How do you know what is best for your business? At Computer Troubleshooters our business is managing IT networks and ongoing computer performance, we don’t derive the majority of our income from hardware sales. We can help design the right specifications for your needs on a holistic basis. If you purchase the hardware we will integrate it into your network. Too often we are brought in after the event to help setup and integrate hardware that is inappropriate or incompatible with the existing IT network. We see prevention as far better than cure. In putting together a network solution, upgrade or a simple hardware addition we can help in recommending the solution, quote on purchasing (if required), and integrating. This includes migrating data from an old Computer/Server to new hardware. ◆

Wireless Routers – The quick and inexpensive alternative to fixed wire networks.

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Firewalls – Hardware based firewalls offering protection, flexibility and management.

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Switches – For the efficient transfer of information between multiple computers.

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Desktop Computers – Customised to your specific requirements, applications & business plans.

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Desktop Monitors – Energy Efficient space saving flat screen monitors are available in many sizes.

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Laptop Computers – Laptop specifications vary incredibly and need to take applications and storage requirement into account.

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Servers – As your business grows a server can provide access to email, calendaring, centralised file sharing, back ups and even remote secure access.

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Storage Devices – Onsite external storage devices provide fast retrieval of recently deleted and archived files.

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Printers – Printer specifications vary considerably on networking capabilities, paper handling speeds, and toner costs. We can recommend a solution that takes into account business needs as well as both upfront and ongoing costs.

Datagard is an ideal backup solution designed to work for businesses of all sizes. Key features are: * All data is encrypted before being sent to the Vault. * MS SQL & Exchange Plugins * Plans from 2GB to 200GB * No contracts, pay monthly * Keep upto 90 incremental versions of your data * Select the files you want to backup * Define scheduled times for the backup to occur * Access your backup files from any computer using “Web Restore”

MailMaster provides a way to contact your customers using email & SMS electronic messages.

eMailgard is a powerful email continuity & archiving solution. With powerful eDiscovery & Sophos Anti Virus & SPAM only receive safe emails.

Key features are: * Easy to Use with pre-defined templates or through the “Click & Replace” wizard * Create powerful newsletters, Online Surveys, Web Forms * No software to download * SPAM Compliant * Detailed reports to inform you on the activity of all messages * Save hundreds of dollars on traditional “print & send” advertising * Upload your HTML template

eMailgard complies with parts of the Crimes Act, Practice Note17 & Electronic Transactions Act. Other features are: * Webmail Access * Search by message content or attachment name & type * Users unable to delete any message once in eMailgard * Setup Distribution Lists * Receive messages individually or based on criteria

For further information or to purchase these products contact your local Computer Troubleshooters representative or contact Spheritec on 1300 130 110 (www.spheritec.com, [email protected]).

Security for your business Three products to keep your business data safe

24/7

TECHNICAL SUPPORT

160

150

Ready eaadyN NAS AS PPro

140

130

ProSecure STM

sss Wireless l ler Controller

120

Enterprise-strength Web & Email security for the SMB NETGEAR® ProSecure™ STM

Store and Protect your Data NETGEAR ReadyNAS

Centrally control your Wireless Network NETGEAR ProSafe Wireless Controller

Best-of-breed security solutions to proactively protect against Web and Email-based threats in a single appliance – without impacting network productivity.

The ReadyNAS is a new class of NAS designed to meet the requirements of increasingly energy efficient computing environments.

The NETGEAR ProSafe Smart Wireless Controller is a full-featured wireless controller that enables you to centrally plan, manage, secure and monitor your wireless network.

www.netgear.com.au www.netgear.co.nz NG291_BUSINESS_TROUBLESHOOTERS (FA).indd 1

7/4/09 5:29:45 PM

Can you afford to lose critical business data? Is your data at risk? If it is, you are not alone 49%* of small businesses fail to back up their data on a daily basis. If you do back up, are you sure your back up is working correctly? Just about everyone has experienced data loss at work and we all know how frightening this can be. What impact would a loss of business information have on productivity and revenue in your business? Could you afford to lose your customer lists or vital payroll and accounts information? At Kroll Ontrack we specialise in helping people take care of their data. We are experts in data recovery, data erasing, and computer forensics. Data Recovery: With over 20 years of experience and 200 recovery engineers available to help, Kroll Ontrack can recover data from just about all situations. All types of data loss, all types of devices and systems and all types of files. Data Erasing: Would you want your data to show up somewhere unexpected? Many businesses do not have clear policies for handling data that they no longer need or that needs to be properly erased from old PCs, hard drives, servers and other data storage devices.

Simply “deleting” all of the files stored on a hard drive or other storage device before recycling it does not prevent those files from being recovered. To ensure that your sensitive data really is no longer accessible, you need to use a well-proven data erasure software product or a hardware device called a “degausser”. Don’t get caught out. Make sure your data is properly backed up and if you do need some extra help ask Computer Troubleshooters about Kroll Ontrack products and services.

To find out more call 1800 872 259 or visit www.ontrackdatarecovery.com.au To request a copy of the DRMT Survey 09 please email your details to [email protected] *Source: Data Risk Management Trends Survey 2009 conducted by StollzNow Research.

Computer Trouble Shooters & NPS have partnered to provide the most reliable power to computer users

Computer Trouble Shooters provides the very best in computer maintenance while NPS provides the very best in Power Solutions NPS provides UPS Systems, Lightning Protection and Power Analysis www.nps.com.au

Hardware & Accessory Solutions Do you need a full Technology solution? As your trusted IT Advisor we strive to offer a complete IT solution for your business. As such we have developed additional services based on requests from our business clients. Some of these are handled locally, others are handled by dedicated and pre-screened specialists around the country. These services include: ◆

Leasing - Should your require leasing for new systems and hardware, we generally recommend specialist IT leasing companies who focus on business to ensure you get competitive rates.

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Data Recovery - When physical damage to hardware has occurred or when traditional methods are unable to recover data we call in our specialists. The physical device is shipped to a laboratory for examination.

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Forensic Data Analysis - Required where electronic records need to be deciphered for legal reasons. This is a very specific field of analysis and requires legal knowledge to be completed successfully.

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Ink & Toner - Don’t pay full retail pricing for your printer ink and toner supplies, many businesses are unaware they can buy at wholesale rates or use cheaper new compatible cartridges.

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Hardware Upgrades - Improve the performance of your computer with component upgrades for a fraction of the cost of a new computer.

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Accessories - Talk to us about Software, Speakers, Adaptors, Cables and many other peripherals and accessories.

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Power Protection - Protect your IT investment against serious electrical and physical damage caused by lightening and power supply fluctuations (power surges).

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Uninterrupted Power Supplies - Prevent data corruption or data loss caused by sudden loss of power with a battery backup system which allows your equipment to shutdown correctly.

Did you know? Ace Voice over IP (VoIP) can reduce your phone bills by between 40% and 80% Cut costs and make the smarter choice for your business today

internet | telecommunications

Phone 1300 ACE COM or visit www.acecommunications.com.au to find out more

Our award-winning line of laser printers are now backed by an industry-leading standard 3 year on-site warranty for total peace of mind.

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Telecommunications Do you need advice on improving communications? In a world where communications is constantly evolving, how do you improve your ability to communicate with your staff, your customers, and the outside world? Internet and email access has changed vastly in the last few years with increased wireless and Smartphone usability combined with massive improvements in data speeds and allowances. Have you reviewed your Teleco bills from your current provider in the last 2 years? If you haven’t you are almost assured you can save significant amounts. The rise of IP telephony over the last few years now means that what was often an unreliable and inconsistent experience is now much more main stream and is increasingly feature packed and affordable. Access methods and technologies available in Australia: ◆

Wireless 3G - 3G /HSDPA is an increasingly popular internet access method ideal for laptops and those wishing to access the net from multiple points at speeds up to 2.00Mbps.

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ADSL2+ - With speeds approaching 20Mbps it is worthwhile checking your old plan as the new Network Operators generally offer faster speeds and more inclusions.

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Fixed Line - Increasingly this is being bundled with ADSL2+ to reduce overall costs including calls to mobiles.

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Blackberry - Proven reliable mobile email, file access and internet access for up to 30 users.

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Smartphones - 3G HSPDA technology means that a Smartphone (eg iPhone) experience is now similar to a computer.

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IP Telephony - Point to point IP Telephony calling is simple and cheap, particularly for overseas calls.

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IP Telephone - (Multiple Line) - Up to 50% cheaper than traditional PABX systems with all the features of a traditional PABX (eg voicemail, music on hold, follow me, queues, auto routing, conference calls, intercom and reporting).

1300 85 99 85

WEBSITE : www.acenet.net.au

EMAIL : [email protected]

B.E.S.T. Program Is your business Technology-reliant? If IT plays a critical role in your business to the point where you lose business operations or continuity if your computer or networks fail, you need to consider a more proactive approach to your IT Management to reduce the risk of business losses. What really happens when your technology lets you down? How much staff time is wasted dealing with slow computers or system crashes? And if your system crashes, how do you recover your data? If you don’t know these answers you need a Trusted IT Advisor. That’s why we created Business Enhanced Support Technology (B.E.S.T.), the industry’s leading support plan for small businesses. ◆

Support & Maintenance – We handle any computer, network, or server problem (including Windows, Virus, and Spyware problems) via remote support or on-site.

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Proactive System Monitoring - Constant monitoring of your technology’s ‘vital statistics’ alerting us to any early warning signs of impending problems.

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Remote Access - Secure remote access, enabling our team to see the problem from our office, allowing us to provide faster diagnosis and resolution times.

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Backup Monitoring - We check your backups to ensure your information can be restored safely.

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Security - Shielding your computer networks from Internet attack through monitoring of equipment and security software.

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Helpdesk - Fast, easy access for all your staff to our quality support consultants (using our centralised Network Operations Centre), anytime they have a computer question or problem.

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Solutions - Recommended Technology Vendors Partner for specialised business and technology requirements eg. Internet, Phones, Business Applications.

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No Downtime Guarantee (on our Trouble-Free plan) - We are so confident of the results that our top best plan carries a money back ‘No Downtime’ guarantee.

Small Businesses owners around the world have been raving about our BEST programs, protecting their Mission Critical IT networks and reducing the impact of technology problems on their business. How do we do it? ◆

As a global franchise we have been able to partner with some of the World’s most proven technology providers such as LogMeIn, Kesaya, and Zenith Technologies who traditionally have offered this service to large Corporate Organisations.

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We use this software to manage your network just like a large company’s IT department - automating some routine preventative maintenance, with the ability to remotely access your systems to fix small issues and the functionality to see your networks performance end to end.

B.E.S.T. Program Is your business ready for proactively Managed IT? If you have decided to that your business can’t afford to take IT risk then BEST is a great solution. The benefits often experienced are: ◆

We become your IT department.

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Less Downtime and frustration.

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Higher Staff Productivity with less time wasted on computer problems and questions, or in dealing with vendors.

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Problem Prevention instead of problem rectification or ‘fire fighting’.

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Predictable Expenses for Easy Budgeting (even server crashes are covered under our flat monthly fee).

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Peace of Mind knowing someone is working 24/7 to keep your systems running smoothly, and will respond quickly if emergencies do arise.

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Reduced Costs compared to the old-fashioned “pay by the hour” approach.

Depending on how Mission critical your IT is in your business we offer a variety of plans to suit your needs and budget. Maintenance Automated Real-Time Monitoring & Alerting 24x7

Lite

Basic

ProActive

✓

✓

✓

Trouble Free ✓

Yearly

Twice Yearly

Quarterly

✓ ✓ ✓ ✓

✓ ✓ ✓ ✓ ✓

Remote preventative maintenance [defragment, remove temporary files, perform integrity checks, etc]

Security Security software & licenses included [Anti-virus, Anti-spyware, Firewall, & Email virus/spam filtering]

✓ ✓

Microsoft Patch Management Anti-virus Software Management Firewall Management & Reporting Backup Management and compliance checks

Support Remote Support*

Normal hourly rates

1 incident per month per PC*

All included All included free* free*

On-Site Support*

Normal hourly rates

Normal hourly rates

All included All included free* free*

Additional Service Labour Discount Priority Scheduling for remote & on-site engineers

✓ ✓

✓ ✓ ✓

✓ ✓ ✓ ✓

✓ ✓ ✓

✓ ✓ ✓ ✓ ✓

✓ ✓ ✓ ✓ ✓

Help Desk unlimited phone support [8am –9pm Monday-Friday] Zero Downtime Guarantee Included*

Administration Quarterly IT reviews with CT account manager Comprehensive monthly performance reports Managed computer & software inventory Complete Site Audit including Documentation & Reviews Software license management & reporting * Some restrictions apply

✓

Hardware & Software-as-a-Service Does your business need flexibility to grow? Many businesses are finding benefits in not “owning” their hardware and remotely accessing software applications. Through a licensing agreement from a large provider they can experience scalability, flexibility, and ease of setup. The applications themselves are “hosted” in secure data rooms accessed by staff through an internet connection. Access to servers can also be rented saving on setup, maintenance, security, and facility rooms cost. ◆

Hardware-as-a-Service (HaaS)

Instead of paying up front for new computers and software, you could just pay a simple monthly fee to “rent” the technology you need, as you need it. With a HaaS solution all your technology expenses – hardware, software, maintenance, and support – can be rolled into one easy monthly payment. ◆

Software-as-a-Service (SaaS)

SaaS also known as software on-demand. Many applications, including customer CRM databases, email, collaboration tools, Blackberry services, and web meeting software can be accessed via the internet with licenses paid for as you need them. Solutions include: ◆

Microsoft Exchange Email - Implement enterprise-class email with calendars, sharing, delegation and synchronisation abilities.

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Microsoft SharePoint - Collaborate on projects, tasks, calendars and team calendars.

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Hosted Office - Access hosted solutions for Word Processing, Spreadsheets, Database and CRM solutions.

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Google Apps - The newest suit of office products from Google charged by the month per user.

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Hosted Blackberry - Hosted Blackberry Enterprise Server with full corporate capabilities.

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Hosted Email Archiving - Storage of historic emails for backup or regulatory purposes.

Antivirus “Software as a Service”

ESET Antivirus SaaS solution • Monthly Billing - Pay as you go • No Annual Licence Renewals • No Contracts • Simple Activation

1300 911 774

www.online.eset.com.au

Australia’s largest Software as a Service Provider Big Business tools at

Small Business prices From as little as $4.95 a month

Managed Exchange

Managed SharePoint

premium email for your business

share documents & improve productivity

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H.O.S.T Program Do you value your home PC and it’s contents? With the growth of electronic photography and video we now have many of our personal memories and records in digital form. Plus we also expect our home PC to perform much like our business computers. Unfortunately we often forget the value of this personal information until it is too late or we think it is too expensive to have our home computers regularly maintained. Our clients liked our BEST business plans so much that they asked for something similar to manage their home computers, so we created H.O.S.T. (Home and Office Support Technology). Based on similar technology to BEST, our inexpensive HOST plans give you peace of mind without breaking your wallet.

Your 1 Year Subscription Includes: ◆

Anti-Virus

◆

Anti-Spyware

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Pre-screened Windows Bug Fixes

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1 Remote Tune-up

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Crash Avoidance and System Health Monitoring

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Quarterly PC Health Report

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Unlimited Online Backup

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Remote Support Capability for Faster Response and Resolution

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Discount on Additional Services!

AVG Internet Security with AVG Identity Protection

Home Security Solutions

Protect Yourself. Tough on threats. Easy on you.

avg.com.au

l Automatic, set and forget l Disaster-proof your files l Safe & secure offsite backup l Always on, always working l Perfect for home, office, school, or travel

Nonstop, automatic backup over the Internet

carbonite.com.au

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BlackBerry Professional Software. Secure mobility for up to 30 team members. Plan. Compete. Strive. Win. BlackBerry® Professional Software and BlackBerry® smartphones can help your small business achieve big dreams. Your team gets secure wireless access to email, calendar, address books and data as well as the ability to download and edit documents wherever they go. Your data is protected by the same advanced security features governments depend on. And it’s easy to use. Simple to install and manage, the software runs on Microsoft® Exchange, IBM® and Lotus® Domino® and provides a clear path for upgrades – you won’t even need specialized IT support. That means more time and resources for achieving those dreams.

Participating Computer Troubleshooters locations only. Customer must have existing Microsoft Exchange Server with current service packs (as defined by RIM). BlackBerry licences and carrier plans must have previously been purchased – licence numbers must be available on site. Customer Server and BlackBerry handsets must be in good working order and available on site where installation is to take place. Additional charges may apply in circumstances where the customer’s equipment or systems require additional remediation. Computer Troubleshooters maintains the right to withdraw this offer without notice. ©2009 Research In Motion Limited. All Rights Reserved. BlackBerry®, RIM®, Research In Motion®, SureType®, SurePress™ and related trademarks, names and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world.

To find your local Computer Troubleshooters Call

1300 28 28 78 or visit

www.computertroubleshooters.com.au