Contributors Ix Preface To The Fifth Edition

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Contributors ix Preface to the Fifth Edition

xiii

1. How to Use the Handbook J. M. Juran

1.1

2. How to Think about Quality J. M. Juran

2.1

3. The Quality Planning Process John F. Early and O. John Coletti

3.1

4. The Quality Control Process J. M. Juran and A. Blanton Godfrey

4.1

5. The Quality Improvement Process J. M. Juran

5.1

6. Process Management James F. Riley, Jr.

6.1

7. Quality and Income J. M. Juran

7.1

8. Quality and Costs Frank M. Gryna

8.1

9. Measurement, Information, and Decision-Making Thomas C. Redman

9.1

10. Computer Applications to Quality Systems Fredric I. Orkin and Daniel P. Olivier

10.1

11. The ISO 9000 Family of International Standards Donald W. Marquardt

11.1

12. Benchmarking Robert C. Camp and Irving J. DeToro

12.1

13. Strategic Deployment Joseph A. DeFeo

13.1

14. Total Quality Management A. Blanton Godfrey

14.1

15. Human Resources and Quality W. R. Garwood and Gary L. Hallen

15.1

16. Training for Quality Gabriel A. Pall and Peter J. Robustelli

16.1

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17. Project Management and Product Development Gerard T. Paul

17.1

18. Market Research and Marketing Frank M. Gryna

18.1

19. Quality in Research and Development Al C. Endres

19.1

20. Software Development Lawrence Bernstein and C. M. Yuhas

20.1

21. Supplier Relations John A. Donovan and Frank P. Maresca

21.1

22. Operations Frank M. Gryna

22.1

23. Inspection and Test E. F. “Bud” Gookins

23.1

24. Job Shop Industries Leonard A. Seder

24.1

25. Customer Service Edward Fuchs

25.1

26. Administrative and Support Operations James A. F. Stoner, Charles B. Wankel, and Frank M. Werner

26.1

27. Process Industries Donald W. Marquardt

27.1

28. Quality in a High Tech Industry M. K. Detrano

28.1

29. Automotive Industry Yoshio Ishizaka

29.1

30. Travel and Hospitality Industries Patrick Mene

30.1

31. Government Services Al Gore

31.1

32. Health Care Services Donald M. Berwick and Maureen Bisognano

32.1

33. Financial Services Industries Charles A. Aubrey II and Robert E. Hoogstoel

33.1

34. Second-Generation Data Quality Systems Thomas C. Redman

34.1

35. Quality and Society J. M. Juran

35.1

36. Quality and the National Culture J. M. Juran

36.1

37. Quality in Developing Countries Lennart Sandholm

37.1

38. Quality in Western Europe Tito Conti

38.1

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39. Quality in Central and Eastern Europe Robert E. Hoogstoel

39.1

40. Quality in the United States J. M. Juran

40.1

41. Quality in Japan Yoshio Kondo and Noriaki Kano

41.1

42. Quality in the People’s Republic of China Yuanzhang Liu

42.1

43. Quality in Latin America Marcos E. J. Bertin

43.1

44. Basic Statistical Methods Edward J. Dudewicz

44.1

45. Statistical Process Control Harrison M. Wadsworth

45.1

46. Acceptance Sampling Edward G. Schilling

46.1

47. Design and Analysis of Experiments J. Stuart Hunter

47.1

48. Reliability Concepts and Data Analysis William Q. Meeker, Luis A. Escobar, Necip Doganaksoy, and Gerald J. Hahn

48.1

Appendix I. Glossary of Symbols and Abbreviations

AI.1

Appendix II. Tables and Charts

AII.1

Appendix III. Selected Quality Standards, Specifications, and Related Documents

AIII.1

Appendix IV. Quality Systems Terminology

AIV.1

Appendix V. Quality Improvement Tools

Name Index and Subject Index follow Appendix V

AV.1