Communication Vps

Communication

24 Jan

What is communication ?        



Is Is Is Is Is Is Is Is

it language it behavior it talking to some one it listening to some one it writing to some one it instructing some one it giving feedback it presenting some proposal to customer for approval

 In

reality it is all of the above  But it some thing more in Industry , which makes it a differentiator

Context 



Research shows that Communication skills is single most important skill for growth in organization. It is observed that employees give their best at work place if they are constantly being communicated about the organizational environment . Expectations from them, action on the feedback given by them , good working relationships and transparent and open policies .

COMMUNICATE = EFFICIENCY 

The efficiency /effectiveness of job done depends on HOW WE COMMUNICATE with people internally iand externally .



The skill in use and understanding of words , tone ,emotions , content, clarity , as well as understanding the needs of other receiver makes all the difference .

Communication ladder

EQ Writing & reading Assertive

Business Communication

Presentation

Listening Industry Writing Verbal “Language

Non Verbal;Body

School Small child 0-5 yrs

Communication Ladder :form of commutation changes as you grow

Communication means in org 1.

2.

3. 4. 5.

6.

Clarifies purpose of the role ,goals , and customer requirements ? Spells his expectations on the role from the employee ? Creates a monitoring mechanism . Coordinates with various departments Ensures delivery of the output to the customer as per commitment ? Giving instruction which are clearly understood and acted on.

Communication also means – – –

– – –

Communicated knowledge that you possess Communicated your plan to all Communicated for getting consensus in the meetings . Communicated with others to get feedback Communicated to bring corrections Communicated well to make others know that you have done job successfully.

Communication is the means of reaching result

Leadership is nothing but 

  

Communicate Motivation Communicate Communicate Communicate

: Vision/Mission / ;Data /Information :Control : Connectivity

Four key purposes    

Control Connectivity Information reach Inspire

Objective of communication in Business Organization Getting desired (superior) performance /output from the 1. 2. 3. 4.

Employee Team /Department Organization Customers /suppliers /Government

for achieving the goals .

B Band Role linkage 



Communication skills are important for role of a Chief Manager role Role of Chief Manager requires communication skill to perform the role successfully as can be seen in the role map given in next slide.

Role of a Chief Manager SNo.

Role of O & A

Skills /Knowledge needed

1

Plan and executive routine and non routine department work for execution

• • •

2

Deliver performance as per customer expectations

• • •

3

Deeply understand next process needs and interface .

• •

4

Develop self and others

• •

5

6

7

Analysis & generation of key reports for top management decisions/approvals

•

Work as an effective team member and resolves conflicts .

•

Assists in assessment and development of people

•

•

•

•

8

Follow and improve systems

1. 2.

Planning & Execution Domain knowledge Communication Quality orientation Compliance Communication Communication Domain /business Achievement orientation Team work

Communication Analysis Team work /values Communication Competencies Communication Domain knowledge TQM

The success in role requires communication in the form of following skills 1. 2. 3.

Language proficiency (speaking /writing/ ) Subject /Data (Domain) Emotional Competence (Use of body and emotions for listening / emotional connectivity )

Keeping in view the context and situation . Foundation : 1. Using Technology skill : ( MS word /xl /PowerPoint /Video /Conference call ) as an aid to communication in new context of IT era

Methodology 

Some theory would be covered



Then we would take different situations and give insights of communication skills through cases

Communication Situations at workplace : Use of four skills One to one Face to face

One to one Indirect

One to many Face to face

One to many Indirect

Listening skill

Subordinate

-Boss Feedback/counsel Understand feelings Listening

Impact

Meetings

Morale

/actions Customers voice Reading

Impact

Speaking skill

Inspire

/Motivate Instruct/Expectations Feedback /counsel/Train Coach /Develop Negotiate Seeking data /Info Explanation /Questioning Managing negative behaviors

NA

Inauguration

Communication

Introduction

for information /clarification Performance Marketing /advertisement

Writing skill

NA

Email

Presentati on Skill

NA

Body Language

Yes

Types

of decisions

of changes

Departmental

performance Training

/Letters

SMS for data /info /orders /contracts

Phone Cell

/satisfaction

notes

Circulars Policies Budget

Project reports Strategy reports Monthly reports

-Sales presentation -Change -Brainstorm

Video presentations Video conference

Yes

Maximum use of different types at B band level 

Verbal   



Speaking : Boss :Subordinate Presentations ;Product /changes Listening : Subordinate /Boss /Customer

Non Verbal  

Writing; customer , Colleagues , Body : Use of hands /eyes , head , fingers

THEORY

Communication time: Break Up Language

Average time spent in various Forms of communication in organization

Writing Reading Words Tone

Body

7% 38 %

55%

E m o ti o n s

Speaking Listening Subject knowledge

9% 16% 30% 45% Use of IT aids

Theory of communication 

Communication at workplace is the process of receiving or converting ideas, data and information into knowledge and understanding for achieving the purpose .



Research shows that employees regularly define “communication” as the process of receiving (and exchanging) the information for producing superior results .

Goals of communication in Org Communication Indicators

Verbal Non verbal

To get and give information

To persuade

results To change behavior

To get output

To ensure understanding/Build relationships

The Communication Process:

Need

SENDER

Skill How

RECEIVER

For getting desired Output/performance

Input

Tools required : Speaking/Writing

Two way

Context 





Information is transmitted and understood between two or more people Effective communication ensures that purpose of communication is achived and both parties are satisfied, Hence of people in organization is related to the communication skill as per study .