Clinical Governance In A Hospice

Clinical Governance Committee User feedback

Ethics Panel

Comments, suggestions and complaints

Clinical events

Audit

Education and supervision

Diagram of clinical governance in a hospice. Audit activities, comments, suggestions and complaints, user feedback questionnaires and meetings, reviews of clinical events and the Ethics Panel, all informed by education and supervision, feed in to the Clinical Governance Committee of managers and representative staff and Trustees. Sometimes, as well as this, clinical events feed into the Ethics Panel and complaints pass to the user feedback processes, if they are not formal complaints © Malcolm Payne, 2003. From a paper on knowledge management in care organisations given at FORSA, the Nordic Association for Social Work Research