Chapter 1, Effective Communication In Business

Communication Model Noise

CONTEXT

Noise

Stimuli

Sender-Encoder

Message

(Experience, (Experience, attitude, attitude, skills) skills) Perception Perception Idea Idea Encoding Encoding Symbol Symbol Decision Decision Sending Sending Mechanism Mechanism

Receiver-Decoder (Experience, (Experience, attitude, attitude, skills) skills)

Medium

Verbal, Verbal, Nonverbal Nonverbal

Receptor Receptor Mechanisms Mechanisms Perception Perception Decoding Decoding Idea Idea Interpretation Interpretation

Feedback

Verbal, Verbal, Nonverbal Nonverbal

Noise

Noise

NONVERBAL COMMUNICATION Non Verbal Communication is the unspoken communication that goes on in every encounter with another human being. It includes: 1. Appearance 2. Body Language    

Facial Expressions Gestures, Postures & Movement Smell & Touch Voice & Sound

3. Silence, Time & Space

NONVERBAL COMMUNICATION 

Non -Verbal Communication is the message or response not expressed or sent in words -hints , suggestions , indications.



Actions speak louder than words.



There is a distinction between the meanings we ‘give’ in words and the meanings we ‘give –off ’ in NonVerbal signals.



Non -Verbal signals are unconscious parts of our behavior which is a deeply rooted part in our entire psychological makeup.



NVC stands for the innermost, instinctual form of human communication.

NONVERBAL COMMUNICATION How Appearance Communicates: It conveys nonverbal impressions that affects receivers’ attitude towards the verbal message even before they read or hear them. Effect of Appearance on Written Communications:   

An envelope's size, color, weight, postage may impress the reader as “Important”, “Routine” or “Junk Mail”. Letter, Report, or Title Page communicates nonverbally before its contents are read. The quality language itself communicates something about the sender. The components of language are spelling, grammar, punctuation and the choice of the words selected in communication.

NONVERBAL COMMUNICATION Effects on Oral Messages: The personal appearance of the speaker or the appearance of the surroundings convey non verbal stimuli to the single person or a group. This stimuli affects the attitude of the listener or listeners towards the spoken words of the speaker. Clothing, hairstyle, neatness, jewelry, cosmetics, posture, stature are part of personal appearance which reflect impressions regarding occupation, age, nationality, social and economic level.

NONVERBAL COMMUNICATION Examples of Personal Appearance

CLOTHING

NONVERBAL COMMUNICATION HAIRSTYLE

NONVERBAL COMMUNICATION JEWELRY

NONVERBAL COMMUNICATION COSMETICS

NONVERBAL COMMUNICATION POSTURE

NONVERBAL COMMUNICATION How Body Language Communicates? Body Language is the combination of facial expressions, gestures, postures and movement, smell and touch, and voice and sounds.

NONVERBAL COMMUNICATION Body Language is the combination of: 1.Facial expression(s) 2.Eyes 3.Lips 4.Arms 5.Hands 6.Fingers

NONVERBAL COMMUNICATION Facial Expressions  The face is an important source of information.  Since the face cannot be easily hidden, it is an important source of

nonverbal information and communicates a variety of emotions.  In addition, eye contact, pupil size, and the smile provide additional

cues to informed observers.

NONVERBAL COMMUNICATION Facial Expressions Forehead

Wrinkles

Anger

Eyebrows

Outer edges up Anger

Nose

Upward

Contempt

NONVERBAL COMMUNICATION EYES Centered

Focused

Gazing Up

Thinking

Gazing Down

Shame

Gaze on the side

Guilty

Wandering

Disinterested, Board

NONVERBAL COMMUNICATION LIPS Parted

Relaxed, Happy

Together

Possibly Concerned

Wide Open

Very Happy/Very Angry

NONVERBAL COMMUNICATION ARMS Arms Crossed

Angry, Disapproving

Open

Honest, Accepting

NONVERBAL COMMUNICATION HANDS On Top of the Head

Amazement

Scratching Head

Puzzled, Confused

Rubbing Eyes

Tired

Rubbing Chin

Thinking, Timid, Shy

NONVERBAL COMMUNICATION FINGERS Fingers Interlocked

Tense

Pointing at You

Angry

OK Signal

Fine

V Sign

Peace

NONVERBAL COMMUNICATION GESTURE, POSTURE & MOVEMENT

NO SWEAT, READING THE BODY LANGUAGE

ACTIONS SPEAK LOUDER THAN WORDS

NONVERBAL COMMUNICATION

Confident

Restless

NONVERBAL COMMUNICATION

Concentrating

Thoughtful

NONVERBAL COMMUNICATION

Annoyed

Pretending to be Confident

NONVERBAL COMMUNICATION

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