Black Book Pg-22.docx

“ROLE OF INNOVATION AND MODERNISATION IN CHILD HEALTH CARE SECTOR”

IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR POST GRADUATE DIPLOMA IN MANAGEMENT (Approved under AICTE)

2017-2019

ROLL NO. - PG-22

SUBMITTED TO:

DR. V. N. BEDEKAR INSTITUTE OF MANAGEMENT STUDIES, THANE

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DECLARATION BY THE CANDIDATE

This is to certify project report entitled ROLE OF INNOVATION AND MODERNISATION IN

CHILD HEALTH CARE SECTOR which is submitted by me in partial fulfillment of the requirement for the award of Post Graduate Diploma in Management (Approved under AICTE), Dr. V.N. Bedekar Institute of Management Studies, comprises of my original work and due acknowledgment has been made in the text to all other material used.

Wherever references have been made to intellectual properties of any individual / Institution / Government / Private / Public Bodies / Universities, research paper, text books, reference books, research monographs, archives of newspapers, corporate, individuals, business / Government and any other source of intellectual properties viz., speeches, quotations, conference proceedings, extracts from the website, working paper, seminal work et al, they have been clearly indicated, duly acknowledged and included in the Bibliography.

____________________________________ Date & Signature of Candidate

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CERTIFICATE BY THE GUIDE This is to certify that project report entitled ROLE OF INNOVATION AND MODERNISATION IN

CHILD HEALTH CARE SECTOR which is submitted by ANKUR YADAV in partial fulfillment of the requirement for the award of Post Graduate Diploma in Management (Approved under AICTE), Dr. V.N. Bedekar Institute of Management Studies, is a record of the candidate's own work carried out by him under my guidance. The matter embodied in this report is original and due acknowledgment has been made in the text to all other material used.

Guide's Name: Guide's Signature: Date:

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CERTIFICATE BY THE ORGANIZATION The recruiting organizations may use the following format for giving the letter of completion of project.

This is to certify that candidate ANKUR YADAV has worked for tenure of 2 MONTHS with our organization. He has undertaken the project entitled ROLE OF INNOVATION AND MODERNISATION IN CHILD HEALTH CARE SECTOR under the supervision of PRAVEEN SINGH

Authorized Signature and Seal of the Company

Date

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INDEX

PAGE NO.

COMPANY’S BACKGROUND

6

THE CONCEPT

10

SERVICES OFFERED BY TKC

16

PURPOSE OF STUDY

17

OBJECTIVES

19

LITERATURE REVIEW

20

RESEARCH METHODOLOGY

21

SAMPLING METHOD

22

MODES OF ENQUIRY

23

DATA ANALYSIS & INTERPRETATION

24

RECCOMENDATION

29

REFERENCE & BIBLOGRAPHY

30

APPENDICES

31

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COMPANY’S BACKGROUND The Company was incorporated as "Kids Medical Systems Private Limited" at Ahmedabad under the provision of the Companies Act, 1956 vide certificate of incorporation dated May 22, 2013 issued by the Registrar of Companies, Gujarat, Dadra and Nagar Haveli. Consequent upon the conversion of the Company to public limited company, the name of the Company was changed to “Kids Medical Systems Limited " and fresh certificate of incorporation dated September 7, 2017 was issued by the Registrar of Companies, Ahmedabad. The Corporate Identification Number of the Company is U85110GJ2013PLC075191. The Kids Clinic (TKC) is a venture of "Kids Medical Systems Private Ltd" Started in June, 2013. the company has launched its first “ State of the art” Pediatric clinic chain in the country. Since then the company has grown both in width and depth. From one clinic in Dombvilli (Thane District- Maharastra) to 15 (Fifteen) Hospitals/Doctors with whom we entered into Management Partnership/ Franchisee agreements/Revenue sharing arrangement till date. The business model has evolved and become significantly stronger with each passing year. We are tech-management company offering exclusive services which can benefit and better the child healthcare sector. "TKC" partners with doctors at a clinic /premise level. We Offers services which can assist and help doctors to manage, educate and develop their clinic, its infrastructure, its people and most importantly also provide guidance in services to parents of the child. The overall output is purely focused on delivering great health services by using technological platforms to connect the audience with the doctors and vice versa. TKC also assists in all the services like timely reminders on vaccinations and other services are offered to parents proactively as we understand a proper communication, and better service standards offered at the time of distress where immediate child healthcare services are required. Therefore giving the strong 6

arms to the Doctors in tech-management area which helps them to do their tasks better resulting they can focus on their core competencies of sharing and solving concerns efficiently, while we manage and better the overall 360 degree communication and service platforms for them.

MAJOR EVENTS / MILESTONES / KEY EVENTS The major events of the company since its incorporation in the particular financial year are as under: 2013 - The company was incorporated and commenced the business - Got an opportunity to launched the first clinic in Dombivali, Thane - We launched the second Clinic in Ahmedabad 2014 - Online medical records launched - 2 more clinics started in thane - Launch of Early Intervention program - Act of Random Kindness celebrated - Launch of L.I.G.H.T program 2015 - New clinic operations in Thane 7

2016 - Awarded the" Best pediatric clinic chain " - 9th clinic in growth partnership in Andheri - Launch of three product verticals

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The Concept Business partnership models offered by a medical organisation which can help manage and increase the overall business of the clinic. The expertise brought into the partnership is unparallel and absolutely unique in today’s day and time. Backdrop: The Need of the Young Parent. Today’s Modern day parents are highly inspirational. They have a clear need for a better lifestyle and convenience. They are willing to travel across different cities, live in a nuclear families, look for information over the net to take decisions on home, education and health. Marketers also from different industries are doing their relentless bit to fit into their wants and get a edge over competition. So be it the new car launches every month , to great marketing deals on rentals to house purchase , to even look at accessories which bring in a touch of glamour and convenience in decision making , all is being worked upon continuously . The smallest yet a big example is how even an suitcase brand like VIP is designing it suitcases to fit the aspirations of the new age customers.

In healthcare: Hospitals are getting more glamorised, so is the technology getting better in the medical equipments. In retails there is an attempt made by companies such as Health spring, My Dentist to create a better offering in the health space. Technology platforms such as Practo and Lybrate are making a huge impact in the entire health eco system, validating the most important factor that customers are now wishing to choose a health partner , based on convenience , pricing , ambience , service and engagement. The days of pure referral based business is going our primarily of constantly moving families and aspirations for the better.

On the retail clinic side, things are only getting more challenging for the doctors. Managing the above mentioned wants of the young parent is only getting more difficult. Bettered ambience, Managing footfalls through staff ((which is a constant challenge on retention), using marketing tools to retain and get more customers and allowing a customer to be engaged through data management and technology is a must now. All this are separate and very important functions and play a 36ˆ0 degree role in enhancing ones business. However it becomes practically impossible for the doctor himself to all these tasks all the same time and consistently without compromising on quality. After all the doctors only and the core function is to attend to the patients and the parents.

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Therefore the medical organisation is seeking to bridge this gap of demand and need by offering its services through its expertise and experience thereby making a very strong preposition for the customers and the retail clinic owners, the doctors.

To summarise Young parents look for 1. 2. 3. 4. 5.

Doctors through online platforms more than referrals. Nuclear families and hence seek quality time with the doctors Value online engagement through various platforms Expect bettered service and ambience. They don’t mind paying extra if the quality of services is up to the desired level.

Doctors 6. Need a constant effort in recruiting staff. 7. Understand the value of a bettered ambience 8. Understand the value of marketing in driving footfalls. 9. Aware of the competition 10. Aware of the constant increase in real estate 11. Need to understand the values which technology platforms bring to the table. One of the most important offering which can look exciting for any doctor to partner is the emotional and the financial continuity of business. Our offerings. 1. Emotional and Financial continuity of business: (This might not be acknowledged upfront and clearly) but needs to be derived through the research. 2. Business management solutions: Staffing solutions: Nurses, office staff and Locum doctors. 3. Online management: Electronic medical records help assess the customer behaviour, capture customer data, vaccination and other health reminders. 4. Marketing management: Micro level marketing to get new customers via vie competition. 5. Additional business and revenue opportunity. 6. Vaccination and Health care packages at 0% emi facility. 7. Better ambiance: Colourful , vibrant and with a play area.

Complete Hospital management solutions at the retail clinic level. The questionnaire should have the following. 11

(A) To make sure that the doctor has understood our offerings clearly.

1. Residual income and continuity of business: Once a doctor running a clinic decides to take a part time or a full time retirement, irrespective of the monthly footfalls and income he generated till now, becomes zero. AS this is a purely a skilled based job and depends a lot on the trust /goodwill created and cannot as of now cannot be transferred in most of the cases

What we do : We offer doctors under the said doctor for him to select and mentor , so that once he decides to quit , the business continues to grow under his leadership but not necessarily physical involvement. We also offer a fixed /variable remuneration to the said doctor so that the income does not become zero but keeps giving him income for years to come. 2. Staffing solutions: Every clinic requires a staff to manage operations , apart from maintain the inventory and collecting data from customers. Seldom does a staff remains constant and neither does the quality of engagement which he or she is supposed to deliver is maintained consistently. Most of the doctors don’t even maintain the data of their present customers and hence loose a chance to engage with them, retain them .

What we do : We will take care of the recruitment , training and the operations management bringing in our expertise and removing this as a challenge which occupies their mind space completely. Scope of work includes Doctors, (permanent and locum) , Receptionist , nurse. 3. Technology and data management: A modern day parent values online engagement. They are always on the phone or on the internet. They look for reminders and important updates which can prevent diseases. Recent example being swine flu.

What we do: We have created a easy to use, customised online medical platform for paediatricians. It allows them to capture all the important and relevant data of the customers, takes feedback on the services, gives them important updates such as vaccinations, or health [prevention tips, even wishes kids birthday. It creates an online virtual file including the prescriptions for them to access and get referred by in case they are travelling. This platform becomes one of the USPs compared to a neighbourhood 12

doctor. 4. Competition and Marketing : In today’s day and age , there is a stiff competition in every field including healthcare. This requires a doctor partner to be attentive and alert on where the customers are being lured to.

What we do : We with our marketing team not only work closely with the doctors to increase the footfalls through pricing ,but also ensure that we reach out to the various institutions which can enable increase in footfalls. For eg we tieup with preschools, schools and pathology laboratories. We also do marketing activities such as mailers, adverts which creates eyeballs. An individual doctor cannot legally do such activities; neither can he himself reach out to schools. We as an institution can and we do it with tools through which we measure our performance. 5. Bettered ambience: Most of the clinics have a dull look. This is the place where the kids are not wanting to go and start crying moment they realise they are there to meet the doctor.

What we do: We have a proven design, state art of the art ambience in the offering. Colourful and with a play area, which engages the child happily. This in turn allows the parent to feel comfortable and spend quality time with the doctors on the consultation. B) TKC requirements.   

Need the present /current footfalls. Vaccination income First and second file charge ( repeat consultancy)

2.Whether its self owned or rented 1. 2. 3. 4.

How much area How many staff Which floor Is it visible from the main road

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1. Total years in business. 2. Open to investing financially in the partnership 3. Looking forward to Fixed income Variable income Combination of both. 4. Looking forward 5. Offering fees for the management solutions. 6. Which of the services attracts him the most 1. 2. 3. 4. 5. 6. 7.

Staffing solutions Marketing solutions Technology Vaccination Packages EMI facility Ancillary business opportunity like EIP and Pedo -dentist or any other . Residual and continuity of business( Building group practice gives a chance to retire and still earn ) 8. Ambience and infrastructure 9. Some of the above 10. All of the above,

What would be the reason for saying a no

1. 2. 3. 4. 5.

Credibility of the company Partial involvement in business Not required as these are not valued. None of the above , All of the above.

Would you be ok if the company approaches you for a meeting to offer their services 14

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SERVICES OFFERED by TKC FOR HASSEL FREE MANAGEMENT 1. 2. 3. 4.

Staffing and Training solutions. Online Medical Records. Attendance Management Day-end Reporting

FOR SUSTAINABLE GROWTH 1. 2. 3. 4.

Correct remainders and updates Flexible health card EMI schemes Benefits of medicinal purchases at pharmacies Additional services such as pedo-dentist, EIP

PERPETUITY IN GOODWILL 1. 2. 3. 4.

Ambience restructuring and paraphernalia’s Preschool tie-ups and camps Birthday events Additional doctors

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PURPOSE OF STUDY Being the unorganized child health care sector, how to role of innovation and modernization helps it to make an organized sector. The provision of high-quality, affordable, health care services is an increasingly difficult challenge. Due to the complexities of health care services and systems, investigating and interpreting the use, costs, quality, accessibility, delivery, organization, financing, and outcomes of health care services is key to informing government officials, insurers, providers, consumers, and others making decisions about health-related issues. Health services researchers examine the access to care, health care costs and processes, and the outcomes of health services for individuals and populations. The Purpose of the study of paediatrics is to reduce infant and child rate of deaths, control the spread of infectious disease, promote healthy lifestyles for a long diseasefree life and help ease the problems of children and adolescents with chronic conditions. Paediatricians diagnose and treat several conditions among children including:injuries,infections,genetic and congenital conditions,cancers organ diseases and dysfunctions Paediatrics is concerned not only about immediate management of the ill child but also long term effects on quality of life, disability and survival. Paediatricians are involved with the prevention, early detection, and management of problems including:developmental delays and disorders behavioral problems functional disabilities social stresses mental disorders including depression and anxiety disorders

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GOALS OF THE HEALTH CARE SERVICE The goal of health services is to protect and improve the health of individuals and populations. In a landmark 2001 report, Crossing the Quality Chasm: A New Health System for the 21st Century, the Institute of Medicine (IOM) of the National Academy of Sciences proposed that the goals for health services should include six critical elements: 1. Patient Safety: Patients should not be harmed by health care services that are intended to help them. The IOM report, To Err Is Human found that between 46,000 and 98,000 Americans were dying in hospitals each year due to medical errors. Subsequent research has found medical errors common across all health care settings. The problem is not due to the lack of dedication to quality care by health professionals, but due to the lack of systems that prevent errors from occurring and/or prevent medical errors from reaching the patient. 2. Effectiveness: Effective care is based on scientific evidence that treatment will increase the likelihood of desired health outcomes. Evidence comes from laboratory experiments, clinical research (usually randomized controlled trials), epidemiological studies, and outcomes research. The availability and strength of evidence varies by disorder and treatment. 3. Timeliness: Seeking and receiving health care is frequently associated with delays in obtaining an appointment and waiting in emergency rooms and doctors’ offices. Failure to provide timely care can deny people critically needed services or allow health conditions to progress and outcomes to worsen. Health care needs to be organized to meet the needs of patients in a timely manner. 4. Patient Centred: Patient-centred care recognizes that listening to the patient’s needs, values, and preferences is essential to providing high-quality care. Health care services should be personalized for each patient, care should be coordinated, family and friends on whom the patient relies should be involved, and care should provide physical comfort and emotional support. 5. Efficiency: The U.S. health care system is the most expensive in the world, yet there is consistent evidence that the United States does not produce the best health outcomes or the highest levels of satisfaction. The goal is to continually identify waste and inefficiency in the provision of health care services and eliminate them. 6. Equity: The health care system should benefit all people. The evidence is strong and convincing that the current system fails to accomplish this goal. The IOM report, Unequal Treatment documented pervasive differences in the care received by racial and ethnic minorities.

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OBJECTIVES • To create market awareness about THE KIDS CLINIC in Target Segment of Doctors (Pediatric Doctor)

• To generate information and knowledge about THE KIDS CLINIC in the minds of Target Consumers

• To generate and understand the feedback of the service offerings of THE KIDS CLINIC

• To find a WIN-WIN viable business opportunity for THE KIDS CLINIC and its Customers

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Literature Review I have chosen the market research because market research is the very first step of the data collection and presentation of base for developing the event. Marketing research is the process or set of processes links the producers, customer And end users to the marketer opportunities and problems generate, refine, and Evaluate marketing actions monitor marketing performance and improve understanding of marketing as a process. It is a careful and objectives study of various areas of marketing activities. What, when, where, and how to sell the end product and the services are four questions to which the marketing research wing provides an answer. Thus Market research and Marketing research are different from each other. Market Research is a Narrow concept whereas marketing research is a Broad one and its scope is much wider.

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RESEARCH METHODOLOGY What is research Methodology  There are specific methods that are being used in conducting research they need to be followed in sequence so that the work leads to a commendable achievement .  Research as an activity is conducted in all the domains of knowledge. 

However in this course the subject is mainly focused on branding and strategically promotions of upcoming events.

What is Research  Research is a careful and detailed study into a specific problem concern or issue using the scientific method. This is best accomplished by turning the issue into a Question with the intent of research to answer the question.  Research is called for when there is a question in one’s mind and to which there is no readily available answer information is then sought and made sense of to be used ultimately to answer the original question.  People use the word research in everyday conversation loosely to indicate collection of facts or some efforts made for exploration.  Research is defined as something that people undertake in order to find out things in a systematic way thereby increasing their knowledge.

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SAMPLING METHOD While studying and analysing the secondary data, various useful insight were obtained from thane region but for the ease of primary data collection a small population of East and west region of thane was selected. The sampling method chosen for collection of primary data was non probabilistic convenience Sampling Method, wherein the entire population was divided among various segments according to following sectors Clinics, Medicals, Hospitals and Healthcare services The organisations were selected and a surveyed by me, based upon a questionnaire. The questions were kept open ended. The responses were gathered and data was tabulated. Sample size : The sample size for the survey was of Thane Region and various clusters were formed. 10 Clinics from each sector was selected across all zones. A total of 60 clinics were surveyed to know about their willingness to have that plan. The sampling method used for the study is non probabilistic convenience sampling method. The target audience for the survey were largely the Doctors

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MODE OF ENQUIRY PRESPECTIVE  The Quantitative Or Structured Approach.  The Qualitative Or Unstructured Approach.  The Mixed Method Approach. The Core difference between the three is the extent if flexibility permitted to you as a researcher in the research process . In the quantitative or structured approachof enquiry everything that forms the research process Objectives , design, Sample, the questionsthat you plan to ask of your respondent is predetermind. The quantitative approach is rooted in the philosophy of rationalism; follows a rigid, structured and predetermined set of procedures to explore; aims to quantify the extent of variation in a phenomenon; emphasizes the measurement of variables and the objectivity of the process; believes in substantiation on the basis of a large sample; give importance to the validity and reliability of findings; and communicates findings in an analytical and aggregate manner, drawing conclusions and inferences that can be generalized. The qualitative approach on the other hand, is embedded in the philosophy of empiricism; follows an open, flexible and unstructured approach to enquiry; aims to explore diversity rather than to quantify; emphasizes the description and narration of feelings, perceptions and experiences rather than their measurement; and communicates findings in a descriptive and narrative rather than analytical manner, placing no or less emphasis on generalizations. The mixed method approach uses the strengths of both quantitative and qualitative research. It aims to select the best methods, regardless of the qualitative – quantitative divide, to find answers to the research questions. In extremely simple terms, the mixed methods approach to social research combines two or more methods to collect and analyse data pertaining to the research problem. 23

DATA ANALYSIS AND INTERPRETATION 1. On scale of 1 to 5, where is 5 is like very much & 1 is dislike very much,

kindly indicate your liking about the concept based on what you have read

3% 25% neutral 50%

like somewhat like very much

11%

disike somewhat

11%

dislike very much

4

A. Now please look at the scale & tell us how relevant do you find the concept based on what you have read.

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27%

30% Not at all relevant Somewhat relevant Highly relevant 43%

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6. A . Now kindly rank the features of the concept based on their appeal to you, In the order of appeal & importance to you , most appealing & important as 1, next most as 2, so on;

22 16

0

14

2

0

0

0

0

2

7. A. Now thinking about the concept, please tell us why doctor like you may not find this proposition/proposal interesting?

16 14 12 10 8 6 4 2 0

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0

8. A. Which of the below statements do you most agree with?

This programme is acceptable if the income matches at least the current earning

17% 25%

This Programme is acceptable if the income matches at the least the current saving plus some %age from business This programme is acceptable if the partner just charge a % of the income

8%

This programme is acceptable if the partner just charges a fixed Fee

50%

Out of the 12 Doctors who like the concept somewhat or very much, the above data has been formed

10. Kindly let us know if you are open to let the company contact you to discuss the offer/proposal further?

11% Yes

No 53%

36% May be

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POSITIVES AND NEGATIVES POSITIVES

1. TKC is the first company in the country to offer such services to Paediatric chain. 2. No competitors, so its monopoly for them. 3. Doctors very happy to hear about the services offered by the TKC. 4. Doctors were appreciating the organization for taking the step forward to organize the unorganized sector. 5. Doctors were readily wanted to implement those services in their clinics/hospitals. NEGATIVES & LIMITATIONS 1. Numbers of Paediatric Doctors is less as compared to the other specialized Doctors. 2. Appointment with doctors was not available easily. 3. Doctors thought this organization is a software company. 4. Doctors not giving the info’s asked to them related to the services of the organization. 5. Aged doctors were not interested in hearing the concept

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RECCOMENDATIONS  The kids clinic needs to work out & analyse the back end process of the clinic services.  They also needs to spread awareness about the child health to the existing client base and customize the clinic service as per there needs.  The clinic should try the position itself about the medical practitioner on the basis of following EMI health schmes to the patients.  They also provide additional facilities such as Pedo dentist , And Additional doctors.

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REFERENCES & BIBLIOGRAPHY From the below sites we got the References & details for the project completion. 1. 2. 3. 4. 5. 6. 7. 8.

www.practo..com www.baabychakra.com www.essencz.com www.sulekha.com www.justdial.com www.credihealth.com www.medlife.com www.lybrate.com

The below book was referred for understanding the research methodology, sampling and data analysis RESEARCH METHODOLOGY by RANJIT KUMAR

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APPENDICES 1.

Kindly let us know the below best describe your age Age Group

Code 1 thanks & terminate 2 3 4 5 6 7 8

<30 31-35 36-40 41-45 46-50 51-55 56-60 >60 2.

Which of the below statements describe your work

Work your Practice in a clinic run/owned by someone else

Code

Remarks 1

you run your own clinic In addition to clinic practice , you also practice in hospital

2 3

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Your Clinic Address

Main Questionnaires –Concept Evaluation Instruction show Concept Card Now kindly take a look at this card, take your time to read through 1. On scale of 1 to 5, where is 5 is like very much & 1 is dislike very much, kindly indicate your liking about the concept based on what you have read 1 Dislike very much

2.

2 3 Dislike Neutral somewhat

4 Like somewhat

5 Like very much

What do you like about the concept?

3.

What do you dislike about the concept?

4 A. Now please look at the scale & tell us how relevant do you find the concept based on what you have read. B.

Kindly state reason for rating 4 A. Relevance Rating 1 2 3 Not all relevant Somewhat Relevant Highly relevant 4 B. Reasons for relevance rating

5 A. On a scale of 1 to 5 where 5 is highly acceptable as a business proposition & 1 is not acceptable, kindly indicate how acceptable do you find this Concept on what you have read. B. kindly state reason for rating 1 Not at all acceptable

A. Acceptability Rating 2 3 4 5 Not so Neutral Somewhat Highly Acceptable acceptable Acceptable B. Reasons for relevance rating.

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Instruction – Show feature Card 6. A . Now kindly rank the features of the concept based on their appeal to you, In the order of appeal & importance to you , most appealing & important as 1, next most as 2, so on; B. Now for the top three most important factors, please rate the importance of these factors by giving point to each of these three factors, that the total importance/points add up to 100 6. Feature Importance Sr Feature no

Importance Rank

1

Continuity of business past years of your service at clinic

2

Income/remuneration even past year of your service at clinic

3

Staffing Solution

4

Online Medical Platform to update remind customer/patients

5

Electronic Medical records for patients

6

Marketing digital/online presence

7

Marketing Activities- mailers/adverts

8

Marketing tie-ups with school & laboratories

9

Footfall increase to competitive Pricing

10

Better ambience/aesthetic at clinic

11

Any other please specify

Total Should be 100

Instruction: show break factor card

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Importance Point- of top three factors

7. A. Now thinking about the concept, please tell us why doctor like you may not find this proposition/proposal interesting? B . And on these factors, what amends do you think will make this work? 7. Break factor # 1

Factor

7

This may all about giving away my clinic/hospital Do not appreciate/value co branding This arrangement keeps me out of control over of my business Unsure about the creditability of the company Service/feature offered are of no value Financial Investment in partnership Fee for management solution

8

Concern about financial offer

9

Any other please specify

2 3 4 5 6

8.

A.

A. Break Factor

B. Amends

Which of the below statements do you most agree with? (SA)

B. And Last thing , if you are to design the financial deal of the proposal, what kind of arrangement would you make?

Sr no 1 2

3 4

8. Financial Aspect Financial Aspect

A. Preference

This programme is acceptable if the income matches at least the current earning This Programme is acceptable if the income matches at the least the current saving plus some %age from business This programme is acceptable if the partner just charge a % of the income This programme is acceptable if the partner just charges a fixed Fee

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B. Proposal

9.

And now a few things about your business

Year of Business Clinic Facility Rented/owned Area Staff count Footfall- avg per weekday Footfall- avg per weekends Charge First File Charge Followup Pharmacy attached Vaccination Income-% of total Income By Observation Floor Visibility From Road Other Other

10. Kindly let us know if you are open to let the company contact you to discuss the offer/proposal further? Yes /No If yes please mention Contact details & best timings to meet.

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