Behavioural Training In It-sector

Behavioural Training in ITSector An example of Infosys Amit Patel Chirag Patel Deepak Rao Jaydev Joshi 07/28/09

IIPM-Ahmedabad

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Flow of Prsentation l What

is Behavioural Training

l Why? l Ways

to identify l Training Requirements l Traditional Behaviour training l Benefits of Behaviour training l Methods used for Behavioural training at INFOSYS l Conclusion 07/28/09

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What is Behavioural training l Develops

managers into good leaders by improving certain skills. l Enables employees to know each other closely. l Create aggressiveness in employees. l Helps to solve conflicts. l Helps employees with an opportunity to observe efforts body language. l Helps to challenge common, unhelpful, internal messages and reframe them. 07/28/09

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Why? l Control

your destiny l Work-life balance l Leadership for success l Mind innovation l Attitudes for Excellence l Creativity and innovation l Time Management l Team Building l Creative Conflict Management l Ethical Decision Making 07/28/09

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Ways to identify l Customer-sensitivity. l Whom

to train. l What to train. l Type of trainers.

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Training requirements

l Communication l Effective l Team

Presentations.

Building/Management.

l Conflict

Management & Negotiations.

l Counseling 07/28/09

Skills.

Skills. IIPM-Ahmedabad

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l Cross-cultural l Attitudinal l Effective l Time

Management.

Change.

Meetings.

Management & Interviewing Skills.

l Consulting 07/28/09

Contd…

with clients. IIPM-Ahmedabad

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Past Behavior Is the Best Predictor of Future Behavior l Focuses

on those behaviors that are most important to success on the job. l Questions created that probe for specific examples of when the candidate did or did not display these behaviors. l Behavioral-based interviewing technique pinpoints the exact qualities needed for a job. l Questions on those critical behaviors. 07/28/09

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People who use behavioral-based interviewing techniques tend to hire better employees, and better employees mean a more successful company. 07/28/09

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Worst Practices in Traditional Interviewing l The

interviewer talks more than the candidate, wasting valuable time.

l Hiring

decisions are based on first impressions, which can result in a bad hire.

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Contd… l The

interviewer asks inappropriate (or potentially illegal) questions.

l The

same general questions are used for every position, making it difficult to judge if a candidate is right for a specific job.

l Interviewers

strongly disagree on which candidate to hire because they cannot agree on which characteristics are most important for job success.

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IIPM-Ahmedabad

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Benefits of Behavioral-Based Interviewing l Questions

target specific behaviors needed to be successful in the job.

l It’s

more difficult for candidates to “fake” their responses.

l The

interview process is more legally defensible.

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Contd… l Candidates

feel like the interview has given them a fair chance to discuss their skills.

l Interviewers

use the same criteria to make hiring decisions.

l Interviewers’

final decisions are based on important job-related data.

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Methods of Behavioural Training l GAMES

AND SIMULATIONS. l BEHAVIOR-MODELING. l BUSINESS GAMES. l CASE STUDIES. l IN-BASKET TECHNIQUE. l ROLE PLAYS

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Methods used by INFOSYS l Games

and Simulation:- effective tool

lChallenge lRules lInteractivity

l The

games are used to create a harmony among employees.

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Behavior modeling l Includes

observing others how to do something new. l The skills are required that are defined l A brief overview of the theory is then provided to the trainers l Then, trainees are given instructions that what specific learning points or critical behavior they have to watch l Then the expert is used to model the suitable behaviors 07/28/09

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Contd… l Then,

the trainees are encouraged to practice the suitable behavior in a role play or through any other method of simulation l Trainees are then provided with some opportunities to give reinforcement for appropriate imitation of the model’s behavior l In the end, trainer ensures that trainees appropriately reinforces the behavior on the work place 07/28/09

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l It

BUSINESS GAMES

develops leadership skills. l It improves application of total quality principles. l It develops skills in using quality tools. l It strengthen management skills. l It demonstrates principles and concepts. l It explores and solves complex problem.

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Case Studies l Building

decision making skills l Assessing and developing Knowledge, Skills and Attitudes (KSAs) l Developing communication and interpersonal skills l Developing management skills l Developing procedural and strategic knowledge 07/28/09

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IN BASKET TECHNIQUE l Building

decision making skills. l Assess and develops Knowledge, Skills and Attitudes (KSAs). l Develops of communication a interpersonal skills. l Develops procedural knowledge. l Develops strategic knowledge.

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Role Plays l Developing

interpersonal skills and communication skills. l Conflict resolution. l Group decision making. l Developing insight into one’s own behavior and its impact on others.

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Conclusion

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That’s all Folks !!! Thank you!!!

That’s All Folks!!! Thank you!!!

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