Bancroft Ch5
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Plan for Reenginering n
What is Reengineering n The many faces of Reengineering n Reengineering Process n Case n The Role of IS in Reengineering n Reengineering is Organizational change
What is Reengineering n
Reengineering is significant changes to basic business processes that yield 50-100% rates of improvement n Business process is the group of activities required to produce something for a customer n Scale the business process properly
1
The many faces of Reengineering n n n n n
Hammer & Champy Champy, Davenport, Davenport, Symmetrix Symmetrix BPR Streamlining Streamlining Reinvent Changes implemented implemented with R/3 often in the middle of the scale scale
Streamline
Reinvent
Magnitude of change
The many faces of Reengineering n
n
The greater the scale, scale, the greater the complexity complexity Pilot projects to full full scale
Small
Large
Scale of effort
2
The many faces of Reengineering n n n n n
Small Small effort/ effort/change Large effort/small effort/small change Small Small effort/ effort/large change Large effort/ effort/change Choosing appropriate project process & level of of change management management
Scale/magnitude Scale/magnitude matrix Human Develop new resource business management model system Automate Lead cash generation applications management system
The Reengineering process n
Choose a process n Understand it to the extent needed n Redesign it n Implement the change
3
The case of Hill’s Pet Nutrition Problem n Need new IS for future growth n Requirements of the business shifted n Multiple systems-inefficient systems-inefficient Solution statement n Developed a mission statement n Identified key enablers the business business areas areas affected affected n Rigorous in reporting back to the Design phase thinking n Divergent thinking thinking n Convergent thinking
The role of IT in Reengineering n
Typically identified as an enabler of the changes needed this.. R/3 n R/3 has changed this u Serves as the technology enabler u Is a driver n The structure of R/3 will force you into some degree of reenginering
4
The role of IT in Reengineering The change of IS from support function to key driver carries with it significant implications n Decide when to reengineer n IS and user roles change - dramatically n The IS implementation process changes - d n Implementation skill becomes a new, new, distinct competency
The role of IT in Reengineering When to reengineer Human resource Management Management System
Develop new new Develop business model Streamline Reinvent Streamline before/during before/during Before Streamline Streamline Reinvent Before/during during Before/
Automate cash applications applications
Lead generation management system management
5
The role of IT in Reengineering IS and user role changes IS n Business people business n IS people business IS implementation process n Before: separate n Now: integrated Implementation skill becomes a new, distinct competency n Select project, people n Ability to to manage manage change change
Reengineering is organizational change n
Realize that reenginering is a mechanism for organizational change
6
What is Reengineering n The many faces of Reengineering n Reengineering Process n Case n The Role of IS in Reengineering n Reengineering is Organizational change
What is Reengineering n
Reengineering is significant changes to basic business processes that yield 50-100% rates of improvement n Business process is the group of activities required to produce something for a customer n Scale the business process properly
1
The many faces of Reengineering n n n n n
Hammer & Champy Champy, Davenport, Davenport, Symmetrix Symmetrix BPR Streamlining Streamlining Reinvent Changes implemented implemented with R/3 often in the middle of the scale scale
Streamline
Reinvent
Magnitude of change
The many faces of Reengineering n
n
The greater the scale, scale, the greater the complexity complexity Pilot projects to full full scale
Small
Large
Scale of effort
2
The many faces of Reengineering n n n n n
Small Small effort/ effort/change Large effort/small effort/small change Small Small effort/ effort/large change Large effort/ effort/change Choosing appropriate project process & level of of change management management
Scale/magnitude Scale/magnitude matrix Human Develop new resource business management model system Automate Lead cash generation applications management system
The Reengineering process n
Choose a process n Understand it to the extent needed n Redesign it n Implement the change
3
The case of Hill’s Pet Nutrition Problem n Need new IS for future growth n Requirements of the business shifted n Multiple systems-inefficient systems-inefficient Solution statement n Developed a mission statement n Identified key enablers the business business areas areas affected affected n Rigorous in reporting back to the Design phase thinking n Divergent thinking thinking n Convergent thinking
The role of IT in Reengineering n
Typically identified as an enabler of the changes needed this.. R/3 n R/3 has changed this u Serves as the technology enabler u Is a driver n The structure of R/3 will force you into some degree of reenginering
4
The role of IT in Reengineering The change of IS from support function to key driver carries with it significant implications n Decide when to reengineer n IS and user roles change - dramatically n The IS implementation process changes - d n Implementation skill becomes a new, new, distinct competency
The role of IT in Reengineering When to reengineer Human resource Management Management System
Develop new new Develop business model Streamline Reinvent Streamline before/during before/during Before Streamline Streamline Reinvent Before/during during Before/
Automate cash applications applications
Lead generation management system management
5
The role of IT in Reengineering IS and user role changes IS n Business people business n IS people business IS implementation process n Before: separate n Now: integrated Implementation skill becomes a new, distinct competency n Select project, people n Ability to to manage manage change change
Reengineering is organizational change n
Realize that reenginering is a mechanism for organizational change
6
