Augment Processes

Augment - Processes Augment EAI

Bank of Tokyo

Agenda ▶ ▶ ▶ ▶ ▶ ▶

Augment Organization Our expertise & experience in BPM Development Process Quality Process Change Request Process Roadmap

Augment Teams ▶ ▶ ▶

Product Development Group Research & Development Implementation Group ▶

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BTMU project headed by Abhishek Singh

Hosted services Pre-sales Marketing & Sales

Leadership ▶

Sanjeev Ranjan ▶ ▶ ▶

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Sanjaya K Saxena ▶ ▶

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President and CEO IT solutions conceptualization and sales professional More than two decades in IT industries

Mentor and Technology Evangelist Consultant to some of the large firms as IBM, Bharti, Sahara, Hindustan Times, Reuters Senior member of American Society of Quality (ASQ) Runs a well known six sigma blog (www.discover6sigma.com) Close to three decades in IT function

Preeti Nagpal ▶ ▶

Heads development & delivery of Augment based solutions Implemented over 60+ BPM processes

Our Expertise & Experience in BPM – Representative cases ▶

Genpact (formerly known as GECIS) ▶

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Honda SIEL ▶ ▶ ▶

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Automation of BPO workflows across industries as Banking, Healthcare, Insurance, Manufacturing, etc Employee database and Employee movements horizontally or vertically Associate productivity tracker HR Processes Admin Processes Specification Management

Medusind ▶

Healthcare processes ▶ ▶ ▶

Medical Coding Billing Account Receivable

Development Process Planning

Requirement

Development

Design

Testing

Package & Release

Pilot

User Acceptance

Production

Support & Maintenance

Quality Process ▶

Quality is infused in development process

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Developers use ▶ ▶ ▶

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Standard Naming conventions Coding Checklist UI Checklist

Period reviews are done and review records are maintained with follow up dates if required

Quality Process – How we reached ▶

Each phase was analyzed using Six Sigma models as ▶ ▶ ▶

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CTQ’s defined for each step Cause & Effect Metrics Failure Mode & Effect Analysis

repeated bi-annually

Quality Process – Artifacts ▶ ▶ ▶ ▶ ▶ ▶ ▶ ▶

Requirement Questionnaire Standards & Checklist Templates Prototype Peer reviews (code reviews & code inspections) Review Records Configuration Management Project Monitoring & Control ▶ ▶

Project Status Report every week Meeting with customer every alternate week (or as desired)

Quality Process – Mechanism ▶

SRS ▶

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Design ▶

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Conduct design review

Development ▶ ▶

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Document complete requirements including functional, nonfunctional & interface requirements from the customer Identify applicable security and control requirements Obtain approval from Customer

Use coding guidelines Conduct peer reviews

Testing ▶ ▶ ▶

Develop Test Plan & get them reviewed Conduct testing Identify Defects

Quality Process - Sample

Change Request Process 1 Customer

Raise change request

2 Project Team

Fill Change Request log

Customer IT / Mgmt

Change Request Log

3 Create Impact Analysis Report & assign Effort

6 Finalize Schedule

4

5

Approve Request

Prioritize Request

AMC / Support Sequence

Contact Person

Mobile

1

Kshitij Dhingra

9818522257

2

Abhishek Singh

9873460265

3

Preeti Nagpal

9810198026

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Response Time ▶ Less2 Hour ▶ Different coverage options ▶ Standard ▶ Premium Resolution Time based on severity (mutually agreed) ▶ Show Stopper ▶ Medium ▶ Nice to Have

Roadmap ▶

Short Term (till June’10) ▶ ▶

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Process Designer Browser Independence

Mid Term (till June’12) ▶ ▶

Multilingual Support Augment on Mobile

Augment EAI

Thank You !