Attitudes

-WHAT ARE ATTITUDES? -MAIN COMPONENTS OF ATTITUDES. COGNITIVE AFFECTIVE BEHAVIORAL -CONSISTENCY OF ATTITUDES

DOES BEHAVIOR ALWAYS FOLLOW FROM ATTITUDE MODERATING VARIABLES SELF PERCEPTION THEORY

HOW ARE EMPLOYEES ATTITUDES MEASURED IN WORK PLACE - ATTITUDE SURVEYS

IMPORTANCE OF ATTITUDES TO WORKPLACE DIVERSITY -DIVERESITY TRAINING -DIVERSITY PROGRAMS

MEASURING JOB SATISEACTION SINGLE GLOBAL RATING SUMMATION SCORE

HOW SATISFIED ARE PEOPLE IN THEIR JOBS? WHAT CAUSES JOB SATISFACTION ENJOYING WORK ITSELF, PAY PACKS, ADVANCEMENT OPPURTUNITIES, SUPERVISION, COWORKERS, PERSONALITY.

ACTIVE

DESTRUCTIV E

CONSTRUCTI VE

PASSIVE

OUTCOMES OF JOB SATISFACTION AND JOB DISSATISFACTION JOB PERFORMANCE OCB [Organizational citizenship behavior] CUSTOMER SATISFACTION ABSENTEEISM TURNOVER