Assessment Presentation
This document was uploaded by user and they confirmed that they have the permission to share it. If you are author or own the copyright of this book, please report to us by using this DMCA report form. Report DMCA
Overview
Download & View Assessment Presentation as PDF for free.
More details
- Words: 740
- Pages: 40
SCC/MLA 2007 Albuquerque, New Mexico
Library Assessment: From Accountability to Improvement
Introduction •Instructors •Agenda
Tell us:
•Objectives
What you do
•Attendees
Complete this sentence:
Name Where you work One year from today I will ………….
Pre-Test
Section 1: Overview
Why are we here today? • Background • Evaluation • Assessment
Impacts
outputs outcomes
inputs
It’s
about
CHANGE.
Library Assessment
Is it evaluation or is it assessment?
Program Evaluation • Efficiency
• Inputs
• Effectiveness
• Outputs
• Accountability
• Outcomes • Impact
Is this Library Assessment?
How do you measure your library’s success? Is it circulation numbers? Is it the number of patrons? The number of searches of your electronic databases? – Stranton Lloyd
Outcomes Evaluation and Outcomes Assessment Question has changed • From What have we done to accomplish our goals • To What has changed as a result of our work
Library Assessment “Old” Measures
“New” Measures
• Program Evaluation
• Quality (e.g., service)
• Efficiency
• Learner Performance
• Accountability
• Improvements in Student Learning
• Statistics, numbers, data
“Regardless of the specific strategy selected by the institution, assessment strategies and methods should be adapted to the unique context of the institution to produce multiple indices of quality and effectiveness….” – Hernon and Dugan, 2004
“Library assessment” is…. • Definitions • Perspectives • Experts
Why should we care about assessment? • Mouse cages • Ejournals
A Check :-/ confused
>:/ bring it on
Break
Section II: Library Assessment in Higher Education • Primary performance indicator • Differences among inputs, outputs, and outcomes
Activity 1
Student Learning Outcomes and Technology
Outcomes Assessment and Service Quality • Assessing Organizations • Assessment Tools • LibQUAL+
LibQUAL+™ • The LibQUAL+™ Premise • What is service quality? • Definition: difference between what customers expect and their perceptions of the service performance.
Bar Charts
2007 Core Questions Dimensions Summary 9 8
Mean
7 6 5
4
Affect of Service
Information Control
Library as Place
Dimension
Overall
Quantitative and Qualitative Elements • LibQUAL+™ Comments Content Analysis and Atlas.ti • Data file,Descriptive Statistics,Reliability, and SPSS
A Tool “LibQUAL+™ is ‘another tool in the box’… it complements other information you have about service performance and quality” (Hiller) Note: After the Radar Chart, Steve Hiller, 2002.
Collecting statistics begins the road trip.
Defusing Statistics
Developing an Assessment Plan
Assessment Plan Columbia University Libraries 2007 through 2009
The Assessment Cycle Gather Evidence
Interpret Evidence
Mission/Purposes and Objectives
Repeat the assessment cycle after changes have been implemented.
Identify Outcomes
Implement Change
Source:
Hernon and Dugan, 2004
Obstacles to Assessment • No single model • How do AHSL’s show impact? Improved healthcare, reduced costs, increased access to health information? • Lack of adequate data-gathering systems • Hard to compare results from disparate data sources • Lack of staff skills • No support from library leadership
The Value of Information • How do you quantify the value of information? • What is the return on investment (ROI)? • Worth Their Weight
Successful Assessment • Staff training • Technical support and systems • Focus on processes/services, not individuals • Select the appropriate measures • Realistic scope and schedules • Senior leadership support • Results are used in decision-making
A Culture of Assessment • Decision based on facts, research, and analysis • Staff are informed about results • Change occurs based on results
Pulling it Together • The 21st Century Library is very different! • User-centered libraries • Outcomes assessment is complex • Evaluation and assessment focus on user/customer outcomes • Assessment Toolbox
Do you have a culture of assessment?
Resources • Our Ning
By the end of this session you will be able to: • Define “culture of assessment” • Provide an example of an input, output, impact, and outcome • Explain how assessment differs from evaluation • List two examples of student learning objectives • List two tools useful in library assessment • Describe two obstacles to assessment • List two elements to include in an assessment plan • Be able to access the 2007 SCC/MLA CE Course Ning
“…accountability has shifted from ‘are we spending our money efficiently and wisely’ to ‘what difference does the library make?’” – Steve Hiller
“The information acquired through library assessment is used in an iterative manner to improve library programs and services and make libraries responsive to the needs of their communities.” – Steve Hiller Photo source: Charlotte Self
Thank you. • Other resources • URL for Ning: http://libassess.ning.com/ • Class Evaluation • Survey
Library Assessment: From Accountability to Improvement
Introduction •Instructors •Agenda
Tell us:
•Objectives
What you do
•Attendees
Complete this sentence:
Name Where you work One year from today I will ………….
Pre-Test
Section 1: Overview
Why are we here today? • Background • Evaluation • Assessment
Impacts
outputs outcomes
inputs
It’s
about
CHANGE.
Library Assessment
Is it evaluation or is it assessment?
Program Evaluation • Efficiency
• Inputs
• Effectiveness
• Outputs
• Accountability
• Outcomes • Impact
Is this Library Assessment?
How do you measure your library’s success? Is it circulation numbers? Is it the number of patrons? The number of searches of your electronic databases? – Stranton Lloyd
Outcomes Evaluation and Outcomes Assessment Question has changed • From What have we done to accomplish our goals • To What has changed as a result of our work
Library Assessment “Old” Measures
“New” Measures
• Program Evaluation
• Quality (e.g., service)
• Efficiency
• Learner Performance
• Accountability
• Improvements in Student Learning
• Statistics, numbers, data
“Regardless of the specific strategy selected by the institution, assessment strategies and methods should be adapted to the unique context of the institution to produce multiple indices of quality and effectiveness….” – Hernon and Dugan, 2004
“Library assessment” is…. • Definitions • Perspectives • Experts
Why should we care about assessment? • Mouse cages • Ejournals
A Check :-/ confused
>:/ bring it on
Break
Section II: Library Assessment in Higher Education • Primary performance indicator • Differences among inputs, outputs, and outcomes
Activity 1
Student Learning Outcomes and Technology
Outcomes Assessment and Service Quality • Assessing Organizations • Assessment Tools • LibQUAL+
LibQUAL+™ • The LibQUAL+™ Premise • What is service quality? • Definition: difference between what customers expect and their perceptions of the service performance.
Bar Charts
2007 Core Questions Dimensions Summary 9 8
Mean
7 6 5
4
Affect of Service
Information Control
Library as Place
Dimension
Overall
Quantitative and Qualitative Elements • LibQUAL+™ Comments Content Analysis and Atlas.ti • Data file,Descriptive Statistics,Reliability, and SPSS
A Tool “LibQUAL+™ is ‘another tool in the box’… it complements other information you have about service performance and quality” (Hiller) Note: After the Radar Chart, Steve Hiller, 2002.
Collecting statistics begins the road trip.
Defusing Statistics
Developing an Assessment Plan
Assessment Plan Columbia University Libraries 2007 through 2009
The Assessment Cycle Gather Evidence
Interpret Evidence
Mission/Purposes and Objectives
Repeat the assessment cycle after changes have been implemented.
Identify Outcomes
Implement Change
Source:
Hernon and Dugan, 2004
Obstacles to Assessment • No single model • How do AHSL’s show impact? Improved healthcare, reduced costs, increased access to health information? • Lack of adequate data-gathering systems • Hard to compare results from disparate data sources • Lack of staff skills • No support from library leadership
The Value of Information • How do you quantify the value of information? • What is the return on investment (ROI)? • Worth Their Weight
Successful Assessment • Staff training • Technical support and systems • Focus on processes/services, not individuals • Select the appropriate measures • Realistic scope and schedules • Senior leadership support • Results are used in decision-making
A Culture of Assessment • Decision based on facts, research, and analysis • Staff are informed about results • Change occurs based on results
Pulling it Together • The 21st Century Library is very different! • User-centered libraries • Outcomes assessment is complex • Evaluation and assessment focus on user/customer outcomes • Assessment Toolbox
Do you have a culture of assessment?
Resources • Our Ning
By the end of this session you will be able to: • Define “culture of assessment” • Provide an example of an input, output, impact, and outcome • Explain how assessment differs from evaluation • List two examples of student learning objectives • List two tools useful in library assessment • Describe two obstacles to assessment • List two elements to include in an assessment plan • Be able to access the 2007 SCC/MLA CE Course Ning
“…accountability has shifted from ‘are we spending our money efficiently and wisely’ to ‘what difference does the library make?’” – Steve Hiller
“The information acquired through library assessment is used in an iterative manner to improve library programs and services and make libraries responsive to the needs of their communities.” – Steve Hiller Photo source: Charlotte Self
Thank you. • Other resources • URL for Ning: http://libassess.ning.com/ • Class Evaluation • Survey
Related Documents
Assessment Presentation
November 2019 15
High-tech Assessment Presentation
November 2019 14
Assessment For Learning (parent Presentation)
June 2020 7
Pyp-3 Presentation Assessment Rubric
December 2019 16
Assessment Sheet G8 Poetry Presentation
June 2020 3