Ascent Business Systems Letter

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BlJSIUESS

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www.ascent-sys.com

11880

S. Dairy Ashford Suite 535 Houston, Texas 77077

Via Certified Mail

May 1, 2009 Wayne Shulz Shulz Consulting, LLC 160 Oak Street Glastonbury, CT 06033

RE: Service Management for MAS 90 and MAS 200 - Brutally Honest VAR Survey Results Dear Wayne, After reading the newsletter which contained outdated information that was sent to me yesterday by one of our partners, I am shocked by your inaccurate, one-sided and irresponsible feedback on various Service Management Software Providers. Some of the claims in your posting regarding Ascent are inaccurate and untrue. Being that you did your "research" in 2006, the more responsible approach should have been to contact these providers and give them the opportunity to provide you with accurate and up to date information such as current partners, consultants and end users or to resurvey the' partner community to gather updated information. As a consultant, one would assume that you would provide accurate, unbiased and timely recommendations. This is clearly not the case. We do understand that every company has some less than favorable press out there and we can handle that, but we would like for the information that is blatantly incorrect to be removed from your post. We specifically request that posting number one, Feedback from a Consultant, be removed in its' entirety. This post contains serious inaccuracies such as Ascent having installed AutomatedService in only one big company that is satisfied, no job cost functionality and the information regarding Peachtree and BusinessVision. We also request that the inaccuracies in posting number four. Feedback from a Consultant, be removed. The quote that states, "They wanted 3-4K to integrate Paperless Office" appears to be blatantly incorrect We have no record of ever quoting any customer that amount to integrate Paperless Office. If you believe that the statement is important enough to leave in your post, we would appreciate the name/company of the Consultant so that we may verify its' accuracy. We would be comfortable with only removing the inaccuracy in posting numberfour, but due to the many inaccuracies in posting number one, we feel the only recourse is to remove the post in its entirety. To further enlighten you as to the success that both partners and end-users have with AutomatedService, I have included the Success Story that Sage presented during a quarterly Sage Channel Partner webinar regarding the joint, BIG win we had. Ascent was able to sell Sage Software along with AutomatedService to Ranger America, beating out the incumbent, Great Plains. I have. also included a success story to give you a broader picture.

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ASCENT

BUSIIIESS

SYSTEMS.

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www.ascent-sys.com

11880 S. Dairy Ashford Suite 535 Houston, Texas 77077

We would like to invite you to attend any of our informational webinars, view our online demo or set up a one on one overview of our product with one of our product experts. By doing so, you will have information that is up to date and accurate and will give you the opportunity to ask your own questions. In the interest of full and fair disclosure (as you purport on your website), I respectfully ask that you update and correct the information regarding our firm. Should you not agree with our position, I welcome you to contact me directly. Regards, ~-~

Traci Clay Marketing Manager 800-256-6583 x 201 [email protected] Enclosures (2) cc: Keith Remels; Pollicoff, Smith, Myers,& Remels, LLP