Business Letter

349 Cold Milk Lake Miami, FL 33169 December 23, 2008 Mr. K. Elf Quality Control Nutty Cracker, LLC 1North Treetop Road Rim of the World, CA 92057 Dear Mr. Elf: Enclosed you will find the remnants of one tough cookie. On 18 December, I went to my local mega mart to purchase my Christmas provisions. Included in these supplies was a fifteen ounce package of your “Chocolate Fatty Bait” cookies. I took them home with the intent to entertain for my dear friend’s annual visitthe following week. Yesterday, my friend stopped in for a quick bite and to drop a few things off. When he sampled your cookies, he was very displeased. As a cookie connoisseur, my compatriot found your cookies less than palatable. As a result from my displeased pal, there is now charcoal in my sock drawer and reindeer poop on my roof. Please rectify this situation by refunding me the exorbitant $3.49 I paid for these coasters. Your tough cookies ruined my day.

Respectfully,

Enclosure