Ar 2004
This document was uploaded by user and they confirmed that they have the permission to share it. If you are author or own the copyright of this book, please report to us by using this DMCA report form. Report DMCA
Overview
Download & View Ar 2004 as PDF for free.
More details
- Words: 8,150
- Pages: 28
annual report 2004
Talisman Centre Annual Report 04
BOOVBMSFQPSU 5BCMFPG$POUFOUT QBHF QBHF QBHF QBHF QBHF QBHF QBHF QBHF QBHF QBHF QBHF QBHF QBHF QBHF
1SPmMF 1SFTJEFOUT.FTTBHF #PBSEPG%JSFDUPST .BOBHFNFOU5FBN 4USBUFHJD"DDPNQMJTINFOUT QBHF 4QFDJBM1SPKFDUT QBHF 4QPSUBOE8FMMOFTT QBHF 0QFSBUJPOT QBHF 'BDJMJUZ#PPLJOHT QBHF *OGPSNBUJPO4ZTUFNT QBHF "DDPVOUJOHBOE"ENJOJTUSBUJPO o4PVSDFTPG3FWFOVFBOE&YQFOTFT o$VTUPNFS4FSWJDF o3FDSVJUJOHBOE7PMVOUFFST o'PPEBOE#FWFSBHF QBHF 4BMFTBOE.BSLFUJOH QBHF "RVBUJDT QBHF 4XJN&EVDBUPSTPG-JOETBZ1BSL 3BUFTBOE'FFT "UUFOEBODF3FDPSET #VSTBSZ"XBSE8JOOFST #VJMEJOH)FBMUIJFS'VUVSFT'VOESBJTJOH$PNNJUUFF #VJMEJOH)FBMUIJFS'VUVSFT$BNQBJHO%POPST .BOBHFNFOU"OBMZTJT "VEJUPST3FQPSU 'JOBODJBM4UBUFNFOUT /PUFTUP'JOBODJBM4UBUFNFOUT
0VUTJEF#BDL$PWFS-JGFUJNF.FNCFST
Talisman Centre Annual Report 04
Profile
T
alisman Centre inspires people to achieve and celebrate their sport and wellness aspirations. People from Calgary and around the world come to Talisman Centre for exceptional facilities, innovative programming, leading-edge technology, expert staff and an environment of excellence and encouragement. Talisman Centre is the second largest recreation facility in North America in terms of participation and has hundreds of athletic and wellness programs. There are five separate pools — two 50-metre pools, a 20X20-metre dive tank, a shallow teach pool and a 20-person hot tub and whirlpool. There’s also two running tracks, five full gymnasiums, 14,000-squarefeet for physiotherapy and sport medicine and more than 25,000-square-feet dedicated to cardio and weight training. We took innovation to a new level in 2004 with a fleet of giant inflatable pool toys, a Lifestyle Centre for people with disabilities, the Athletic Training Zone for high performance and elite athletes, and youth programming that recognizes the value of sport and recreation in the lives of young Canadians. Talisman Centre also expanded facilities and programming in areas like nutrition education, fitness training and adapted physical activity empowering people to take control of their health and fitness. The Lindsay Park Sports Society expertly manages Talisman Centre on behalf of the people of Calgary. A non-profit society, the LPSS Board of Directors has 22 volunteer members — 12 representing sporting communities, four representing neighbouring communities, two representing public and separate school boards, one appointed by the City of Calgary, a President, the past President and a representative from the Past Presidents’ Advisory Committee. An enthusiastic team of experts conducts Talisman Centre’s daily operations — 41 full-time and priority part-time employees and 217 additional part-time employees.
Mission Talisman Centre is a dynamic organization dedicated to providing people of different ages and abilities inspiring, developmental sport and wellness experiences, assisting them to achieve their goals.
Dual Mandate To provide training and competition facilities and services for the development of Calgary’s high performance athletes in their respective dryland and aquatic sports. To provide facilities, programs and services for the wellness and recreational sporting needs of the citizens of Calgary.
Talisman Centre Annual Report 04 1
President’s Message 2004 was a year of transition for Talisman Centre as we moved from focusing on completion of the facility expansion, to getting back to the basics of providing programs and services for our customers.
B
ecause the completion of the expansion related construction was delayed, many programs and customer initiatives had to be deferred until the first and second quarter of 2004. As a result program and admission revenues were lower than forecast for the first half of the year. Our focus on these initiatives began to have an impact by mid year and resulted in the strong growth in both admissions and programs through the second half of the year. Unfortunately, the second half results did not offset the losses incurred in the first half of the year and as a result Talisman Centre will have only its second operating loss in close to two decades. Both losses are direct results of the significant disruptions caused by the expansion. In order to bring our existing facilities up to the same standard as our expanded facilities and to provide more focus for our wellness initiatives, we completed a number of interior renovations during the year. Our childcare facilities were expanded and improved, the Riverview meeting room was upgraded to provide a first class meeting space and the running track was resurfaced. The existing food service area was revamped into a new look Café Santé with a focus on providing healthy food choices. Thanks to a generous donation from Sears, a new Sears Nutrition kitchen was opened to provide hands on experience in cooking nutritious and tasty meals. An anonymous donor capped off our fund raising campaign for the facility expansion with a one million dollar donation made through the Calgary Foundation. In recognition of that donation the new pool was named The Calgary Foundation Aquaplex and the lounge overlooking the pool was named the Foundation Lounge. We are honored that the donor and to the Foundation chose to support the Talisman Centre expansion as part of the many worthwhile projects they undertake to enhance the quality of life for all Calgarians. A key focus of the board and staff this year has been to establish a strategic direction for the future. As the result of that process three strategic directions were established: 1. Provide an exceptional experience for all our customers 2. Reinvent the corporate culture so that we continue to provide exceptional experiences for customers 3. Create and maintain the financial strength to ensure sustainability I believe these strategies will position Talisman Center to continue to be the leading provider of facilities for athletic training and programs for health and wellness in the country. Finally, 2004 has been a challenging year, but the organization has risen to the challenge by clarifying its strategic direction and putting those strategies in place. We see the results of that focus in the recent performance of the Centre and I believe we are well positioned for the future. I would like to thank everyone who contributed to making Talisman Centre a success in 2004 and in particular: • Bernie Asbell and his staff for their enthusiasm and commitment to making Talisman Center the premier sport, fitness and wellness centre. It is a pleasure to work with so many dedicated and committed individuals. • The Board of Directors who volunteer their time to guide the direction of the Centre • All the other volunteers who contribute in countless ways to make this unique facility a success It has been a privilege and an honor to have served as President in 2004.
Doug Bird President, Lindsay Park Sports Society 2 Talisman Centre Annual Report 04
Board of Directors Annette Gillis* Barbara Dunnette Brett Maruyama David Macaulay* Doug Bird* Dwight Jack* Jack Alderson Joe Recsky Marion Wolff Mary Graham Mary Lou Alexander Mike Gavan* Murray Schmidt Ned Frey Peter McKenzie Peter Saunderson Richard Leighton Rob Davis Simone Gratton Stuart Hay* Verla Wong*
Past President Fencing Erlton Community Vice-President President Rhythmic Gymnastics Soccer Volleyball Water Polo Rideau/Roxboro Community Synchro Swimming City of Calgary Diving Competitive Swimming Past-President Advisory Committee Representative Cliff Bungalow/Mission Community Calgary Board of Education Competitive Swimming Calgary Catholic Schools Treasurer, Athletics Secretary, Field Hockey
* Executive Committee
Management Team Bernie Asbell Catherine Nielsen Carol Kinley Sue Chambers Cynthia Watson Reg Verley Julie Johnston Darrell Moir
General Manager/Chief Operating Officer Senior Manager Bookings, Systems, and Operations Manager Organizational Development Manager Character Development Sales and Marketing Manager Weekend Services Manager Aquatic, Athletic and Wellness Manager
Talisman Centre Annual Report 04 3
Strategic Accomplishments Aquatics, Athletics and Wellness Our philosophy employs a multidisciplinary, results-based approach to integrating physical activity, proper nutrition and positive attitude to advance the benefits of sport and promote healthy living for all ages and abilities. This philosophy drives our programs, facilities and services. The year 2004 was a dynamic one beginning with hiring Darrell Moir as the new Aquatic, Athletic and Wellness Manager. The Athletic Training Zone, an area where athletes of all levels and abilities can develop there skills and talent, was launched along with health promotions in the areas of neurological wellness, arthritis and mental health. Talisman Centre believes these programs meet our mission to provide inspiring developmental sport and wellness experiences. Increasing focus on Mind Body Programming from the wellness team . . . Talisman Centre is one of the few facilities in Calgary region providing outstanding Yoga and Pilates classes with no registration required. The interest in the Calgary community to choose us as Mind Body Programming providers continues to increase due to their unique non-registration, no extra fee features. Launch of the Ripped Group Exercise Program . . . Formerly known as “Fit for Life”, Ripped was officially launched in September, 2004. This class provides a unique experience for customers, combining weight and cardiovascular training in a one hour class. This class grew to be the largest attended group fitness class in the city. Talisman Centre’s aquatics team remained focused on a quality customer experience resulting in increased registration and superior programming . . . The Aquatics Department oversees everything from the specific needs of user groups and special events to lifeguarding matters and equipment needed for lessons. They consistently dedicated themselves to improvement and innovation in 2004. Key accomplishments included: • an increase in aquatic program registrations to 2,259 — a 42 per cent increase over 2003 • introduction of an entire fleet of giant inflatable floating water toys resulting in a participant total of 1,072 • introduction of two new initiatives — a mentorship program for teachers and a curriculum for adult swimming programs • SEARS I Can Swim programs were reintroduced • enhancement of the deck to make it customer friendly — offered free stroke improvement clinics for parents during their child’s swim lesson and moonlight swimming in the evenings
4 Talisman Centre Annual Report 04
Special Projects We were privileged to be a part of a number of unique Special Projects in 2004. These projects allow us to play a critical role in the social well being of Calgarians and Canadians and to give back to society through innovative concepts for health and wellness. STRATEGIC ALLIANCES Talisman Centre made two important strategic alliances in the area of health promotion. The first was with the Calgary Health Region working on a pilot site for the Living Well with a Chronic Disease Program and membership paricipation on the Summer Active Strategy Committee, a prevention of childhood obesity project. The second alliance was with the University of Calgary working on an Executive Wellness Feasibility Research, a Cancer Research Project to look at the effects of exercise on people who are recovering from cancer and a pilot project for Trym Gym for the prevention and intervention of childhood obesity. THE TALISMAN CENTRE WELLNESS MODEL To provide an exceptional experience for all of the customers who use the wellness programs and services. Talisman Centre program and service providers implemented this wellness model as a platform to ensure a good balance of opportunities over all five pillars of wellness no matter what the customer experience. The model incorporates the Transtheoretical “Stages of Change” philosophy allowing providers to work with a continually changing and evolving customer. THE HERA SOCIETY Therapeutic Programming for Adolescent Girls at Risk The society formed a program called Girls in Action. We then offered these girls programs and services designed to enhance self-esteem, gain physical confidence and provide a safe and supportive social environment. Talisman Centre and the KERBY CENTRE joined forces to keep up with the growing demand for resistance and strength training programs for seniors. The pilot project allowed Kerby Centre members to access our weight room facilities and therapeutic hot tub and pool — ideal amenities for this population. HILLHURST-SUNNYSIDE COMMUNITY CENTRE identified a contingent of seniors keen to access our facilities and programs but unable to do so because of economic constraints. A joint effort allowed these seniors to utilize Talisman Centre. The community centre supplied bus passes and we provided admission to all facilities. Recognizing the value and importance of sport and recreation in the lives of Canadian youth . . . In the summer of 2004, BOYS AND GIRLS CLUBS OF CALGARY and the RENFREW OUT OF SCHOOL CARE PROGRAM participated in swim lessons at Talisman Centre and received over 300 passes to our facility. We were delighted to offer the CALGARY WOMEN’S EMERGENCY SHELTER more than 100 drop-in passes to Talisman Centre in 2004. Due to the state of crises for these women and their children, we believe access to a recreational venue is of great benefit to their health and well being. Talisman Centre also hosted the shelter’s 2004 annual client special event. THE CALGARY COUNSELING CENTRE encourages physical activity and proper nutrition as keys to a healthy lifestyle and an effective way to deal with stress. Talisman Centre formed a partnership with them to organize and launch a Wellness Day in 2005.
Talisman Centre Annual Report 04 5
Facility Bookings Facility Bookings oversees all field house operations, facility rentals and special events. Facility rentals include all programming and data entry for our member and non-member sport partners, special events, Talisman Centre programs and the general public. We proudly remain open 364-days-a-year to meet our customers’ demand for space and usage. Talisman Centre hosted many exciting events in 2004, including: • over 120 bookings for School Activity Days bringing more than 7,500 students into our building • five national events in Olympic sports — Winter Senior National Diving Championships in March, Cadet Boys National Water Polo Championships in April, Synchronized Swimming Nationals in October, Canadian Open Swim Meet in November, and 2004 Short Course Swim Nationals in December. • Calgary Corporate Challenge events, including torch relay, swimming and badminton In late summer we purchased an entire fleet of giant inflatable floating water toys. This fleet is a blast for all ages and allows for new activities to be booked for corporate functions, whole families or private parties.
Accounting and Administration The accounting and Administration Department supports all function areas of Talisman Centre by providing financial analysis, updating policies and procedures and responding to a wide variety of requests for information to track and monitor departmental success. In 2004, our Accounting and Administration Department accomplished the completion of the majority of accounting for the expansion project. This included accounting for grants received. Our team’s policy and procedure developments included implementation of a payroll database to track certifications, advance electronic time keeping training, emergency procedures manual updates and implementation of privacy policy. Talisman Centre also added an accounts payable clerk to our staff and re-organized tasks within accounting and administration to better respond to increasing demand. The customer service desk staff and café staff now report directly to the senior manager.The Monthly Action Planning Committee was initiated in 2004 and was chaired for the majority of the year by the accounting leader.
2004 Sources of Operating Revenue FACILITY RENTALS (16%)
CONTRACTS & OTHER (11%)
GENERAL PUBLIC (57%)
CITY OF CALGARY (9%)
FOOD SERVICES (7%)
2004 Operating Expenses FACILITY OPERATIONS (31%) ATHLETIC & WELLNESS/ORGANIZATIONAL DEVELOPMENT (34%) ADMINISTRATION (29%) FOOD SERVICES (6%)
6 Talisman Centre Annual Report 04
CUSTOMER SERVICE With respect and appreciation, Talisman Centre’s Customer Service Department takes care of our customers . Our team enhanced customer service in 2004 with a payment plan option for four-month memberships and a revised payment schedule designed to lower monthly payments. To stimulate on-line registration, customer service added an email contact address to answer all questions and concerns and facilitate registration. Special promotions in 2004 included a limited time offer for a nine-week pass and gift baskets sold during Christmas. Customer access was addressed by fully implementing swipe card access to Talisman Centre and the executive locker rooms. Staffing was enhanced by stabilizing leadership and improving training and scheduling. RECRUITING AND VOLUNTEERS Volunteers play a critical role in the vitality and smooth running of Talisman Centre. Recruiting these remarkable people is an important aspect of operating Talisman Centre. In 2004, a full-time recruiting and volunteer coordinator was established within the administration group. A progressive pay system for new employees and a commission pay structure for trainers were implemented. Job postings were revised to better utilize branding. In all, 67 volunteers helped Talisman Centre by working a total of approximately 4,600 hours last year. The 2004 annual volunteer appreciation event was held at City Hall in April. FOOD AND BEVERAGE Our food and beverage team accomplished great feats in 2004 staying true to our mission of building healthier futures. The nutrition quality of food at Talisman Centre was a central theme for our Food and Beverage Department in 2004. The concept of Active Living + Healthy Eating = Life Long Wellness was integrated by working closely with our staff dietician to develop the most nutritious menu possible. Bacon was removed from the menu and snack machines were stocked with healthier choices. The Jugo Juice kiosk was constructed and commenced operations on October 27. Our café space underwent a major renovation beginning in November and remained closed until year-end. During the closure, a kiosk was open at the Customer Service Desk with cold food and beverage service. A completely new menu was developed for implementation in 2005. Catering continued to grow throughout 2004 and included catering an event for 250 people — our largest event to date.
Operations Our Facility Operations Department is responsible for the planning, development and coordination of all building operations at Talisman Centre. Our operations team has remained diligent and dedicated through many dynamic changes at Talisman Centre. We are proud of their hard work and team effort in running the operations for Canada’s largest sport and recreation facility. Their responsibilities include mechanical, electrical, structural and pool servicing, as well as general maintenance and custodial services. The department also oversees modification and upgrade projects. The team is proud of their hard work and team effort in maintaining operations for Canada’s largest sport and recreation facility. In 2004, Talisman Centre carried out multiple construction projects with unparalleled efficiency and skill, including: • Landscape and Irrigation – work began in summer and was completed in the fall, startup and testing of the system is scheduled for spring 2005 • Track #1 – the main track was resurfaced and the railings painted in May and June • Public Change Room Refurbishment – in September minor renovations in both the men’s and women’s change rooms included new paint, mirrors, vanities, sinks, counter tops, hand dryers and shower heads • Sears Nutrition Kitchen – constructed and built in the fall, up-and-running by mid November • Café Santé Renovation – started in the fall and included major renovations to the product preparation area, an increase in storage for cold and frozen foods and expanding the food display area • Lower Activity Area – repainted this entire area in June and added mirrors and new lighting Talisman Centre Annual Report 04 7
Information Systems Talisman Centre made some exciting moves in the area of Information Systems in 2004. The year began with the new Voice Over Internet Phone (VOIP) system going live in January. VOIP is more cost effective and easier to move around the organization. Signalta Resources donated three computers now used in our Staff Hot Spot Zone for employees to access email, Internet and software applications. Our customer service desk received new computers and their old ones were circulated to other staff members. A third server was purchased in October and connected to our internal network, providing Talisman Centre with more database storage space for our staff. The second major communication project implemented was a new Mike radio system. The radios allow us to have direct communication with 911 in emergency situations and let us speak to our staff members regardless of where they are in the facility. Talisman Centre’s information systems team continues to provide constant support and expertise to ensure our customers’ satisfaction.
Sales and Marketing Talisman Centre’s motivated sales and marketing team is committed to responding to the dynamic market with dedication and innovation. The Sales and Marketing team kicked off a great year by researching and implementing a new pricing strategy that emphasized membership. We refocused marketing initiatives to concentrate on an inside out marketing concept and are thrilled to announce there was a significant increase in corporate membership sales as well as an increased profile of the facility and programs within the building.
Swim Educators of Lindsay Park The year 2004 was a big one for the Swim Educators of Lindsay Park with more than 18,500 participating in the SEARS I Can Swim Program — an increase of 11 per cent over 2003! Several key events helped make this happen: • SEARS Canada renewed its sponsorship for another three years • Swim Canada provided funding assistance through the Sport Canada Participant Grant to continue expanding the sport of swimming at the grassroots level • all swimming materials became available in both official languages with the ntroduction of the program in Quebec • the Adult Swimming Program was launched In addition, provincial representatives for Ontario, British Columbia and Quebec were selected to work with providers within their regions. There were 42 new providers of the program last year and the program won an Award of Excellence from Parks and Recreation Ontario for outstanding contribution and commitment to parks and recreation in that province.
8 Talisman Centre Annual Report 04
Rates and Fees Infants under 2 are free All Rates include 7% GST Regular 8 Card Admission Flex Pass Adult (18+) 9.00 Senior (60+) 6.75 Post-Secondary Student 7.50 Youth (13-17) 6.75 Child (6-12) 4.25 Preschool (2-5) 3.00 Couple/Family/Group Home 19.25
60.00 46.00 50.00 46.00 30.00 20.00 108.00
1 Month Pass
4 Month Pass
Annual Pass
Corporate Corporate 4 month 1 Year
72.00 51.00 59.00 51.00
219.00 139.00 179.00 139.00
499.00 329.00 429.00 329.00
199.00
449.00
129.00
379.00
829.00
329.00
719.00
Parent/Toddler (2-5): $10.00 Late Rate for the last 75 minutes of each night: $3.00
Estimated Attendance Records Group Memberships and Multi Admissions Public Admissions Registered and Custom Programs Sport Partners and Special Events Tenants and Other Total
#’s 451,000 100,350 170,900 636,800 74,300 1,433,350
Talisman Centre Annual Report 04 9
Building Healthier Futures Campaign Donors Legacy Leader $1,000,000 + Alberta Centennial Legacies Program Alberta Lottery Fund City of Calgary Infrastructure Canada-Alberta Program Talisman Energy Inc. The Calgary Foundation
Gold $100,000 to $999,999 Alberta Energy Company Ltd. Anonymous Donors Calgary Community Lottery Board Canadian Paraplegic Association (Alberta) Community Facility Enhancement Program EnCana Lindsay Park Sports Society PanCanadian Energy Corporation Amateur Sport Grant Program, a joint community partnership among the Calgary Flames Hockey Club, the Saddledome Foundation, and Parks Foundation, Calgary Pepsi Cola
Silver $25,000 to $99,999 Anonymous Donors ATB Financial Bennett Jones LLP Calgary Master Swim Club Calgary Spinal Cord Society Canada Millennium Partnership Program Cascade Swim Club Fording Inc. Brian Humphry J. R. (Bud) McCaig Nexen Inc. Nickle Family Foundation RBC Foundation Sears Spartan Controls Ltd. Swim Alberta Swim Alberta, Southern Region University of Calgary Swim Club
Bronze $10,000 to $24,999 Alberta Water Polo Association The Alvin and Mona Libin Foundation Bell West Brett Wilson Family Calgary Renegades Water Polo Club
Calgary Senior Men’s Basketball Association Calgary Stampeder Football Club and Alumni Foundation, The Calgary Foundation CIBC Daryl K. Seaman Foundation Trust, The Calgary Foundation ENMAX Energy Corporation F.C. Mannix Memorial Fund, The Calgary Foundation Frances Galvin Fund, The Calgary Foundation Harley N. Hotchkiss Industry Canada, Community Access Program Killarney Swim Club Mawer Investment Management Ronald McDonald Children’s Charities of Canada Scotiabank United Way of Calgary Donor Choice Program
Supporter $1,000 to $9,999 Alberta Summer Swimming Association Mary Lou Alexander Anonymous Donors Jill, Bernie, Kate and Emily Asbell Bassano Growers Ltd. Don Berry Doug Bird Borden Ladner Gervais LLP Don Boykiw Pat and Tracy Brennan Eleanor and Larry Bryan David and Cheryl Burgess Calgary Aquabelles Synchronized Swimming Club Calgary Aquamums Masters Synchronized Swimming Club Calgary Ladies Field Hockey Association Calgary Patriots Swim Club Calgary Underwater Hockey Club Calgary Volleyball Club and Calvol Volleyball Calgary Winter Club Sea Lions Swim Club Cannon Johnston Sport Architecture Sue Chambers Champion Technologies Chinook Rhythmique Gymnastic Club David Cornhill John Cuthbertson, Rhonda Wishart and family D B Consulting Corporation Frank and Nada Dearlove
10 Talisman Centre Annual Report 04
Epic Fencing Club Gibbs Gage Architects Gibson Energy Ltd. Annette Gillis Eldon and Carlie-Jean Godfrey April Grosse Karen Horner Dick and Lois Haskayne Herbert Kieselbach Ron and Janet Kuchinka Lafarge Canada Inc. Robert Lehodey Margaret Lemay Dave and Elizabeth Lennox Lizard David Macaulay Steve Major Max Bell Foundation David McDermid Dr. Arlene McGinn Tom McInerney Andrea Neufeld Catherine Nielsen Pak-Wel Produce Ltd. James Payne Valerie Prather Nose Creek Swim Association Bill Rice Heather Smith David Steele Joanne Strekaf Synchro Alberta Association SuperVision Ltd. Talisman Centre Sport & Wellness Team Tanimura & Antle Inc. John and Cyndra Townley TransAlta in recognition of Wally Madill Mr. and Mrs. J. Truswell Peter Vander Pyl Cynthia and David Watson Wigham Resources Ltd. Wrigley Canada
Friend up to $1,000 Christa Abbott Jack Alderson Greg Alexander Alliance Tubulars & Supply Ltd. Anonymous Donors Wayne Arvidson Phil and Anne Backman Rosemary Bacovsky Bonnie Banks Patty Bambrick Peter J. Barbaro Ron Barron
Sincere Thanks to All Donors Theodor Bauer James H. Bell Best Western Calgary Centre Inn Terry Blumes Philip Boldon Bob and Judy Boswell Stuart and Mark Boswell Boyd Family Lesley Bowser Bridge Brand Food Services Bob and Marilyn Bratton Mary Buchignani Buchignani Family C. L. Marketing Inc. Jean Carter Bill Carver David Chamberlain C. H. Clarke Costplan Management Ltd. In memory of Kevin Coupland Clive Cracknell John Craig Jim Dale Rob and Susan Desbarats Barbara Dunnette Eli Lilly Canada Inc. Dr. and Mrs. F. G. Elliott Samantha Epp Eshom Family Edith Falck Stefa Fassina Tom Ferguson Fitter International Inc. Michelle Flowers Frontier Engineering & Consulting Ltd. Jenny and Duff Gibson Bill Gillespie José F. Guillén D. and B. Harley Stuart Hay Sherman Hirowatari Jim Hope-Ross John Hutton Karen Iwanski Doutre Peter and Judith Jekill Julie and David Johnston David F. Johnson Ken C. Johnston, Lawyer Sharon Kaczkowski Lorne and Marion Kelly Martin J. Kennedy Sophie Kettner Carol Kinley Max Koenig Stephanie Koenig Jamie Korngold
Chris Kozachenko Keith Langpap Doug Latter Richard Leighton Lindsay Park Staff and Board “Ducky’s Night” Vicki Lines Eric Liu Dennis Longmuir In memory of Willis “Bill” Loucks Randy and Barbara Low Luciano’s Little Italian Grill John Luijkx Heery Lynn Elmer MacDonald Charlotte MacNaughton Sylvia R. Madder Anita and J. Wallace Madill David Madsen Ann and Pat Malcolmson, Pat’s Inspection Ltd. Marc Mantovani Markon Marteinson Arvidson & Associates Ltd. Brett Maruyama Hume Martin Karen Martino Diane Matson Pat Matthews Lynne Mazey Jack and Aurore McCleary Jeanette McEachern Mary McGurran and Charles English Alexander McIntosh Peter and Pat McKenzie George and Betty McLeod Duncan McMaster Brian McRae MEDIchair Calgary Margarita Mejia Eric and Betty Miles Hakeem and Al-qaim Mitha Elaine Montgomery In memory of Hilda Moore, Calgary Aquamums Patrick Murray James and Elaine Murta Jeanette and Ron Nicholls, Nicholls Consulting Ltd. Stuart O’Connor, LL.B. Brian O’Ferrall Ernie Orman Bob and Dot Padget Giles and Judie Parker Don and Dolores Parkhill Judy Paterson
John Paulsen Michael J. Pierson Faye and Ralph Pugh David Purvis Harry Radomsky Paul Rankin Mervyn and Rochelle Rabinovitz, Zoey, Deanna, and Maggie Larry Raymond Henry Rechel Recsky Family Greg and Lisa Reimer Susan Rockafellow Jim Rouse In memory of Rhoda Rowntree, Calgary Aquamums Dave Russell Peter Saunderson Marg and Dave Scott Sue Scott Patricia Seamans Saundra Shapiro Laurie and David Shenstone Alex Silasi Tom Sindlinger David Smith R. F. M. Smith Wendy Smith Signi Solmundson Candace Soul Pieter Spinder In memory of Grant Spiro Louis, Margaret Stack and family Stebnicki Robertson & Assoc. Ltd. Jim Steel Gibson Tilley Verne and Carol Toews June, Mac, Stuart and Maddie Townley Triquest Engineering Ltd. In memory of Norman Trouth Dr. Biljana Trpkova Twinkles and Grizelda Gilberta Vandepoele John Van Kruyssen Salome and Karl Vatter Walmsley Family Irmgard Weihmann Gerry Weston Wiebe Forest Engineering Ltd. Weir/MacDiarmid Family Robert D. Williams Liane White Marion Wolff Verla Wong Woods Family
Talisman Centre Annual Report 04 11
Building Healthier Futures Campaign 2004 Fundraising Committee With sincere appreciation and gratitude for your generous commitment of time, support and inspiration for our Building Healthier Futures Campaign 2004. Volunteers Harley Hotchkiss J. R. (Bud) McCaig Wayne Arvidson Mike Mears Rick Grafton Stan Carscallen Bill MacLachlan Wally Madill Ron Kuchinka David Smith Gerry Stevenson John Townley Ken Fowler Consultants Bruce and Melody Daze Jeanette Nicholls Talisman Centre Team Bernie Asbell Signi Solmundson Julie Johnston Kathleen Walsh Christa Abbott Jose Guillen
12 Talisman Centre Annual Report 04
2004 Bursary Award Winners Talisman Centre believes in the power of sport to enhance the health and wellness of Canadians and we are dedicated to ensuring everyone has access and the opportunity to play. Our Bursary Program was developed to financially assist athletes with various training and competition expenses. The Lindsay Park Development Foundation originally approved a pilot bursary program in 1995 for individual athletes in need who were affiliated with the Lindsay Park Sports Society member groups. In 2001, the LPSS assumed responsibility for administering the bursary program. We would also like to recognize Swimco for Swimwear who made a $5,000 contribution towards this year’s bursary program. We are proud of our 2004 Bursary Award Winners: Brittney Hunt Vladmir Cosic Erin Hobbs Savannah Forrester Amy Hahto Olivia Jack Jessie Dabrinsky Lauren Yates Kelsey Melenka Stephanie Melenka Erica Morningstar Teneshia Peart Michaela Schmidt Shelbi Snodgrass Jillian Tyler
Rhythmic Gymnastics Water Polo Dive Calgary Aquabelles Dive Calgary Rhythmic Gymnastics Aquabelles Rhythmic Gymnastics Aquabelles Cascade Patriots Calgary International Track Club Cascade Cascade Cascade
Management Analysis The year 2004 began with the finalization of Talisman Centre’s major construction project. Due to this finalization the first three quarters of the year were significantly below revenue projections. Customers were slow to realize the expansion had been fully completed and the normally busy January to April season was well below expectations. Throughout the year, customers gradually returned to Talisman Centre and came to appreciate the full benefits of our expanded facilities. The fourth quarter saw the expected increase in participation and revenue come into full swing. Our senior leadership team engaged in an in-depth strategic planning process during the late spring and summer. The upshot of this was a major organizational restructuring to ensure success of strategic initiatives. Having completed a strategic plan and restructuring there is a greater sense of moving forward past the upheaval of construction. Our renewed focus and emphasis is on having fun. The introduction of the giant floatable toys and increased public gym and aquatic facility availability — particularly on the weekend — is proving to be of great value to our customers.
Measures of Operating Efficiency REVENUE TO EXPENSE LPSS Generated Revenue Total Expense Ratio
6,808,730 7,665,826 0.888
REVENUE TO LABOUR LP Generated Revenue Wage Expense Ratio
6,808,730 4,052,252 1.68
LABOUR TO EXPENSE Wage Expense Total Expense %
4,052,252 7,665,826 52.86%
Catherine Nielsen Senior Manager
Bernie Asbell General Manager / Chief Operating Officer
Talisman Centre Annual Report 04 13
Auditors’ Report To the Members of the LINDSAY PARK SPORTS SOCIETY We have audited the statement of financial position of the Lindsay Park Sports Society as at December 31, 2004 and the statements of operations, changes in net assets and cash flows for the year then ended. These financial statements are the responsibility of the Society’s management. Our responsibility is to express an opinion on these financial statements based on our audit. We conducted our audit in accordance with Canadian generally accepted auditing standards. Those standards require that we plan and perform an audit to obtain reasonable assurance whether the financial statements are free of material misstatement. An audit includes examining, on a test basis, evidence supporting the amounts and disclosures in the financial statements. An audit also includes assessing the accounting principles used and significant estimates made by management, as well as evaluating the overall financial statement presentation. In our opinion, these financial statements present fairly, in all material respects, the financial position of the Society as at December 31, 2004 and the results of its operations and the changes in its net assets for the year then ended in accordance with Canadian generally accepted accounting principles.
CHARTERED ACCOUNTANTS Calgary, Alberta March 15, 2005
14 Talisman Centre Annual Report 04
Statement of Financial Position at December 31, 2004
2004 CURRENT ASSETS Cash and short term investments (Note 4) Accounts receivable Goods and services input tax credits recoverable Pledges receivable, current portion Inventory Prepaid expenses
CAPITAL ASSETS (Note 3) OTHER ASSETS Donations on deposit with Calgary Parks Foundation Pledges receivable, long-term portion Tenant improvement advance, long-term portion Restricted funds (Note 4)
CURRENT LIABILITIES Demand bank loan (Note 5) Accounts payable and accrued liabilities Payroll liabilities Deferred revenue and grants
OTHER LIABILITIES Deposits from tenants Deferred contributions (Note 6)
NET (DEFICIENCY) ASSETS Net assets invested in capital assets Net assets restricted for Stanley Park pool operations (Note 7) Net assets internally restricted for athletic bursaries (Note 8) Unrestricted (deficiency) net assets
$ 763,805 415,771 35,023 570,680 22,867 17,173 1,825,319
2003 $
956,828 840,284 172,787 1,103,480 26,547 4,595 3,104,521
1,093,242
1,074,903
85,128 14,000 98,713 424,977 622,818
178,677 78,400 138,199 392,961 788,237
$ 3,541,379
$ 4,967,661
$ 650,000 1,092,185 88,622 936,421 2,767,228
$ 1,650,000 2,410,198 152,508 532,962 4,745,668
29,640 968,767 998,407
14,565 85,000 99,565
1,093,242 52,234 249,316 (1,619,048) (224,256)
1,074,903 58,788 249,173 (1,260,436) 122,428
$ 3,541,379
$ 4,967,661
APPROVED BY THE BOARD :
Doug Bird Director
Stuart Hay Director Talisman Centre Annual Report 04 15
Statement of Operations for the year ended December 31, 2004
2004
2003
$ 4,235,569 707,203 543,660 553,785 662,929 68,424 695,000 – 359,000 47,657 37,160 7,910,387
$ 3,384,131 638,263 666,371 437,695 526,269 107,879 666,000 21,864,607 150,000 15,300 20,999 28,477,514
Facility operations (Note 10) Activities (Note 11) General and administration (Note 12) Food services (Note 13) Stanley Park pool Construction costs to expand facilities Building improvements Minor capital expenditures Athletic disbursements and grants Amortization of capital assets
2,477,287 2,712,488 1,661,320 435,674 79,127 – 450,660 134,031 11,000 288,930 8,250,517
2,103,124 2,429,047 1,684,708 528,095 104,235 23,607,813 31,831 10,480 12,059 274,998 30,786,390
EXCESS OF EXPENSES OVER REVENUES
$ (340,130)
$ (2,308,876)
REVENUES Public admissions User groups Food services Contracts Naming rights and other sponsorships Stanley Park pool Operating contribution from City of Calgary Grants and donations for expansion of facilities Capital contribution from City of Calgary Capital contributions from other sources Investment income (Note 9)
EXPENSES
16 Talisman Centre Annual Report 04
Statement of Changes in Net Assets for the year ended December 31, 2004 Invested in Capital Assets
Restricted for Stanley Park Pool
Athletic Bursaries
(Note 7)
(Note 8)
Unrestricted
2004 Total
2003 Total
Balance, start of year
$ 1,074,903
Investment in capital assets
307,269
–
–
(307,269)
–
Excess (deficiency) of revenue over expenses
(288,930)
–
143
(51,343)
(340,130)
(2,308,876)
–
(6,554)
–
–
(6,554)
17,989
External restriction of net assets Balance, end of year
$ 1,093,242
$
$
58,788
52,234
$
$
249,173 $ (1,260,436) $ 122,428 $ 2,413,315
249,316 $ (1,619,048) $ (224,256) $
–
122,428
Talisman Centre Annual Report 04 17
Statement of Cash Flows for the year ended December 31, 2004
2004
2003
CASH FLOWS FROM (FOR) OPERATING ACTIVITIES Cash receipts for use of facilities Operating contribution from City of Calgary Cash receipts from sponsorships Investment income Cash disbursements for operation of facilities Cash disbursements for minor capital expenditures Cash generated from operating activities
$ 6,464,140 695,000 1,631,696 57,935 (7,509,888) (134,031)
$ 5,585,693 666,000 526,269 20,999 (6,697,038) (10,480)
1,204,852
91,443
CASH FLOWS (FOR) FROM FINANCING AND INVESTING ACTIVITIES Cash received for expansion program Capital contribution received from City of Calgary Capital contributions from other sources Proceeds from sale of capital assets Building improvements Other capital assets Expansion program costs paid Cash (for) financing and investing activities
INCREASE (DECREASE) IN CASH FOR THE YEAR Cash (deficiency), beginning of year CASH (DEFICIENCY), END OF YEAR
1,250,547 359,000 47,657 11,746 (480,660) (582,240) (971,909)
3,541,658 150,000 15,300 78,570 (31,831) (559,455) (16,608,087)
(365,859)
(13,413,845)
$ 838,993
$(13,322,402)
(300,211)
13,022,191
$ 538,782
$ (300,211)
$ 424,977 763,805 (650,000)
$
$ 538,782
$ (300,211)
CASH balances at the end of the year are comprised of: Restricted funds (Note 4) Cash available for operations (Note 4) Demand bank loan (Note 5) CASH (DEFICIENCY), END OF YEAR
18 Talisman Centre Annual Report 04
392,961 956,828 (1,650,000)
Notes to Financial Statements December 31, 2004
1. NATURE AND PURPOSE OF THE SOCIETY LINDSAY PARK SPORTS SOCIETY (“the Society”) is a non-profit, non-taxable organization incorporated under the Societies Act of the Province of Alberta. The purpose of the Society is to oversee and direct the management and operation of Talisman Centre (“the Centre”) in accordance with its By-Laws and a Management and Operating Agreement between the Society and the City of Calgary. Talisman Centre is owned by the City of Calgary and provides training and competition facilities and services for the development of Calgary’s high performance athletes in dry land and aquatic sports and provides facilities, programs and services for the fitness and recreational sporting needs of the citizens of Calgary.
2. SIGNIFICANT ACCOUNTING POLICIES Accounting policies used in the preparation of these financial statements are in accordance with Canadian generally accepted accounting principles for not for profit organizations. Preparation of financial statements in conformity with Canadian generally accepted accounting principles requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and the disclosure of contingent assets and liabilities at the year end date and the revenues and expenses for the year. Actual results may differ from the estimates. Among the more significant accounting policies are the following: (i) Inventory Inventory of food, beverages, clothing and maintenance supplies is recorded at the lower of cost and net realizable value. (ii) Capital assets and accumulated amortization Movable capital assets are recorded at cost. They are amortized on a straight line basis over their estimated useful lives, to a maximum of ten years. Immovable capital assets, which do not become the property of the Society, are expensed in the year of acquisition. (iii) Revenue recognition Revenues and expenses are recorded using the full accrual basis of accounting. Revenue from user groups is recognized as the facilities are used with any prepayments or deposits recorded as deferred revenue. Revenue from public passholders is recognized on a monthly basis with the prepaid portion of passes recorded as deferred revenue. Contributions are recognized as revenue when received unless the contributions are restricted by the donor for a specific purpose. If the contributions are restricted for a specific purpose they are recorded as deferred contributions and recognized as revenue in the period in which the related expenses are incurred.
Talisman Centre Annual Report 04 19
Notes to Financial Statements December 31, 2004
(iv) Non-recording of City property The original building complex and its major equipment components were provided from the City of Calgary’s capital fund and are the property of the City, therefore they are not recorded in these financial statements. All building additions, improvements and immovable capital assets become the property of the City of Calgary and are expensed in the year incurred. (v) Capital contributions Capital contributions used for building expansion and improvements and to acquire immovable capital assets which do not become the property of the Society are recorded as revenue in the same year as the expansion, improvement or acquisition is expensed. (vi) Value of volunteer services Volunteers contribute a significant number of hours to assist in the management and operation of the Society. Because of the difficulty of determining the fair value of the services contributed, the value of volunteer services is not recorded in these financial statements. (vii) Investment income Investment income earned on funds used to finance the expansion construction was recorded as grants and donations for expansion of facilities. Investment income on other funds is recorded as investment income revenue when it is earned.
3. CAPITAL ASSETS Movable capital assets which are purchased by the Society are recorded at cost and movable capital assets which are donated to the Society are recorded at their fair value at the date of contribution. Capital assets are comprised of: Cost Athletic equipment Office furniture and equipment Computer equipment Café furniture and equipment
Accumulated Amortization
2004 Net Book Value
2003 Net Book Value
$ 1,709,434 470,124 296,350 82,364
$ 984,613 198,390 235,789 46,238
$ 724,821 271,734 60,561 36,126
$ 827,367 186,316 45,838 15,382
$ 2,558,272
$ 1,465,030
$ 1,093,242
$ 1,074,903
Included in office furniture and equipment is a nutrition kitchen valued at $50,000 which was received as a contribution from a sponsor. 20 Talisman Centre Annual Report 04
4. RESTRICTED FUNDS A portion of the cash in bank and short-term investments is externally restricted to be used for specific projects and internally restricted to fund reserve accounts. 2004 2003 $ 1,188,782
$ 1,349,789
Less cash restricted for the following purposes: Funding for future projects Athletic bursaries reserve (Note 8) Stanley Park pool reserve (Note 7)
123,427 249,316 52,234
85,000 249,173 58,788
Restricted funds
424,977
392,961
Cash and short term investments in total
Cash available for operations
$
763,805
$
956,828
Cash and short-term investments include balances in major Canadian bank accounts and fixed income securities acquired through the Securities Division of the bank. They have been recorded at the lower of cost and market value. Most of the deposits earn interest, which at the year end ranged from 1.85% to 5.70% per annum, but are subject to market rate fluctuations.
5. DEMAND BANK LOAN The Society has a line of credit loan to a maximum of $650,000 (2003 - $1,650,000). At the year end, the maximum line of credit had been drawn, but it was all subsequently repaid. There is no requirement for specific principal repayments but any advances need to be repaid on demand before December 31, 2007. Interest is payable monthly at the rate of prime plus 1.00%. At the year end, the interest rate was 5.25% (2003 – 5.50%) but subject to change. The Society has granted the bank a general security agreement covering its assets and an assignment of fire insurance coverage as collateral for the loan. The Society has also covenanted to maintain a debt service ratio of 1.20 to 1, however due to the excess of expenses over revenues it was in breach of the covenant.
6. DEFERRED CONTRIBUTIONS During the year, the Society received an anonymous contribution of $1,000,000 in exchange for the right to name the fifty meter pool complex constructed in 2003 “The Calgary Foundation Aquaplex”. The naming rights are for a term of twenty years. The Society has recorded a portion of the contribution ($31,233) as revenue for the year and deferred the balance ($968,767) which it intends to recognize as revenue on a pro-rata basis over the remaining term of the naming rights.
Talisman Centre Annual Report 04 21
Notes to Financial Statements December 31, 2004
7. STANLEY PARK POOL RESERVE The Society has entered into an agreement with the City of Calgary to operate the Stanley Park Swimming Pool. Under the agreement, the Society receives an annual operating grant of $15,000 (2003 - $12,000) from the City and must operate the pool in accordance with a public use policy. Once the public use policy has been satisfied, the Society may operate the pool for its own account. In accordance with the public use policy, 80% of the net profit from operating the swimming pool is allocated to a reserve and restricted to offset future deficits and to provide for upgrading, repairs, replacement or development of approved swimming pool equipment or building expenditures.
8. ATHLETIC BURSARIES RESERVE The Lindsay Park Development Foundation (“Foundation”) was dissolved on January 1, 2003 and the assets, liabilities and net assets were transferred to the Society. The purpose of the Foundation was to act as a Trustee to administer the funds from the Western Canada Summer Games Foundation, together with any other funds received, for the purpose of improving the quality of the services offered at Talisman Centre and assisting the development of athletes training at the Centre. The Society has agreed to continue the work of the Foundation and accordingly has restricted the net assets received from the Foundation for the purpose of providing bursaries and grants to athletes and athletic clubs training at the Talisman Centre.
9. INVESTMENT INCOME Investment income earned during the year is comprised of: 2004 Interest and other investment income accrued on funds on deposit as indicated in note 4 Investment income allocated to “grants and donations for expansion of facilities” Loss on disposal of capital equipment Net investment income
22 Talisman Centre Annual Report 04
$ 57,935
2003 $
343,573
–
(282,939)
(20,775)
(39,635)
$ 37,160
$
20,999
10. FACILITY OPERATIONS EXPENSES Salaries and benefits Utilities and related expenses Janitorial Maintenance and repairs Other expenses
2004 $ 973,864 1,154,913 82,496 262,262 3,752
2003 $ 848,120 958,400 73,523 221,148 1,933
$ 2,477,287
$ 2,103,124
2004 $ 2,334,707 167,693 170,315 39,773
2003 $ 2,000,762 232,320 142,404 53,561
$ 2,712,488
$ 2,429,047
2004 $ 1,221,709 49,212 67,902 91,296 131,470 28,107 71,624
2003 $ 1,058,334 40,191 341,346 39,068 118,556 23,009 64,204
$ 1,661,320
$ 1,684,708
2004 $ 235,334 197,414 2,926
2003 $ 295,262 228,522 4,311
$ 435,674
$ 528,095
11. ACTIVITIES EXPENSES Salaries and benefits Advertising and marketing Programs, supplies, repairs Other expenses
12. GENERAL AND ADMINISTRATION EXPENSES Salaries and benefits Board of Directors/Management Bad debts Interest, bank and payroll charges Office stationery and supplies Professional fees Other expenses
13. FOOD SERVICES EXPENSES Food, liquor and supplies Salaries and benefits Other expenses
Talisman Centre Annual Report 04 23
14. DISCLOSURE OF A SIGNIFICANTLY INFLUENCED ENTITY Lindsay Park Sports Society exercises significant influence over Swim Educators of Lindsay Park Inc. (“Swim Educators”) by virtue of its ability to appoint a majority of the Board of Directors and to manage the affairs of Swim Educators under the terms of a management contract. Swim Educators is a not for profit, non-taxable corporation which has been chartered by letters patent under the Canada Corporations Act. Its objects are to educate, promote and perpetuate the art, safety and enjoyment of amateur swimming through instruction, training and publication and distribution of teaching and coaching aids and achievement awards. The Society has advanced $138,500 to Swim Educators. The advance bears interest at prime plus 1% and is repayable at the unanimous discretion of the Board of Directors of Swim Educators. The Society also has an outstanding account of $267,650 (2003 - $201,569) in accounts receivable for operating advances made to Swim Educators prior to the year-end. The ability of Swim Educators to repay the loan and outstanding account is uncertain because it is dependent on Swim Educators continuing ability to obtain sponsorship fees and to eventually generate revenue in excess of expenses. Because of the uncertainty of collection, the Society has provided an allowance for doubtful collection of the entire loan and most of the outstanding account, which resulted in a bad debt expense of $66,650 (2003 - $339,500) in the statement of operations for the year. The Society has included the following operating transactions with Swim Educators in its Statement of Operations: 2004 Management contract fees earned Investment interest earned Swimming activity supplies purchased
$ 85,000 18,678 13,231
2003 $
85,000 11,916 4,063
In addition it has a balance of $4,572 (2003 - $476) owing to Swim Educators included in accounts payable and accrued liabilities on the statement of financial position.
15. SUBSEQUENT EVENT At the year end, an Access Advantage endowment fund was established at the Parks Foundation Calgary. The income from the endowment will be available to the Society to provide subsidies and fee assistance to patrons of limited economic means in order to improve their access to the Talisman Centre. Subsequent to the year end, the endowment was funded with a grant of $1,249,900 from an anonymous donor. The Society and the anonymous donor have agreed to increase the endowment fund to $3,000,000 by the Society’s commitment to contribute at least 15% of its annual excess of revenues over expenses before internal allocations to restricted accounts and the anonymous donor’s commitment to match the additional funds contributed by the Society.
24 Talisman Centre Annual Report 04
Talisman Centre Annual Report 04
Lifetime Members Olympic, Paralympic & World Championship Medallists Andrew Haley Blythe Hartley Broooke Zimmerman Carolyn Waldo Cora Campbell Curtis Myden Erin Chan Janis Pardy Joanne Kelly Jessica Sloan Karen Clark LePoole Karen Fonteyne
Karen Larsen Kelly Kryczka Kendra Ohama Kristin Zernicke Lori Radke Mark Tewksbury Michelle Cameron Coulter Michelle Stilwell Reidun Tatham Sharon Boyreko Tom Ponting
Past Presidents Arlene McGinn, 1985-1986 Ben Meulenbeld, 1996-1997 Bill Eshom, 1993-1994 Bob Bratton, 1983-1984 Chris Hampshire, 1994-1995 David Ardell, 1986-1987 David Burgess, 1999-2000 David Madsen, 1995-1996 Dennis Harley, 1984-1985 Don Buchignani, 1989-1990
Giles Parker, 1990-1991 Jim Dale, 1992-1993 John Townley, 2002-2003 Ken Fowler, 2000-2001 Ken Johnston, 1988-1989 Lorna Read, 1991-1992 Michael Welch, 1987-1988 Peter McKenzie, 1997-1998 Ron Desrochers, 1998-1999 Wayne Arvidson, 2001-2002
Staff and Volunteers Bill Porter, Long-time Volunteer Brenda Clarke, General Manager, 1984-1990 Eldon Godfrey, 2002 Builder of LPSS Eric Rieger, 1983-1992 (Parks & Recreation) Peter VanderPyl, General Manager, 1990-1993 Rick Grafton, 2001-2004 Building Healthier Futures Fundraising Committee Sue Scott, Staff Member, 1983-2002
Talisman Centre Annual Report 04
Talisman Centre Annual Report 04
BOOVBMSFQPSU 5BCMFPG$POUFOUT QBHF QBHF QBHF QBHF QBHF QBHF QBHF QBHF QBHF QBHF QBHF QBHF QBHF QBHF
1SPmMF 1SFTJEFOUT.FTTBHF #PBSEPG%JSFDUPST .BOBHFNFOU5FBN 4USBUFHJD"DDPNQMJTINFOUT QBHF 4QFDJBM1SPKFDUT QBHF 4QPSUBOE8FMMOFTT QBHF 0QFSBUJPOT QBHF 'BDJMJUZ#PPLJOHT QBHF *OGPSNBUJPO4ZTUFNT QBHF "DDPVOUJOHBOE"ENJOJTUSBUJPO o4PVSDFTPG3FWFOVFBOE&YQFOTFT o$VTUPNFS4FSWJDF o3FDSVJUJOHBOE7PMVOUFFST o'PPEBOE#FWFSBHF QBHF 4BMFTBOE.BSLFUJOH QBHF "RVBUJDT QBHF 4XJN&EVDBUPSTPG-JOETBZ1BSL 3BUFTBOE'FFT "UUFOEBODF3FDPSET #VSTBSZ"XBSE8JOOFST #VJMEJOH)FBMUIJFS'VUVSFT'VOESBJTJOH$PNNJUUFF #VJMEJOH)FBMUIJFS'VUVSFT$BNQBJHO%POPST .BOBHFNFOU"OBMZTJT "VEJUPST3FQPSU 'JOBODJBM4UBUFNFOUT /PUFTUP'JOBODJBM4UBUFNFOUT
0VUTJEF#BDL$PWFS-JGFUJNF.FNCFST
Talisman Centre Annual Report 04
Profile
T
alisman Centre inspires people to achieve and celebrate their sport and wellness aspirations. People from Calgary and around the world come to Talisman Centre for exceptional facilities, innovative programming, leading-edge technology, expert staff and an environment of excellence and encouragement. Talisman Centre is the second largest recreation facility in North America in terms of participation and has hundreds of athletic and wellness programs. There are five separate pools — two 50-metre pools, a 20X20-metre dive tank, a shallow teach pool and a 20-person hot tub and whirlpool. There’s also two running tracks, five full gymnasiums, 14,000-squarefeet for physiotherapy and sport medicine and more than 25,000-square-feet dedicated to cardio and weight training. We took innovation to a new level in 2004 with a fleet of giant inflatable pool toys, a Lifestyle Centre for people with disabilities, the Athletic Training Zone for high performance and elite athletes, and youth programming that recognizes the value of sport and recreation in the lives of young Canadians. Talisman Centre also expanded facilities and programming in areas like nutrition education, fitness training and adapted physical activity empowering people to take control of their health and fitness. The Lindsay Park Sports Society expertly manages Talisman Centre on behalf of the people of Calgary. A non-profit society, the LPSS Board of Directors has 22 volunteer members — 12 representing sporting communities, four representing neighbouring communities, two representing public and separate school boards, one appointed by the City of Calgary, a President, the past President and a representative from the Past Presidents’ Advisory Committee. An enthusiastic team of experts conducts Talisman Centre’s daily operations — 41 full-time and priority part-time employees and 217 additional part-time employees.
Mission Talisman Centre is a dynamic organization dedicated to providing people of different ages and abilities inspiring, developmental sport and wellness experiences, assisting them to achieve their goals.
Dual Mandate To provide training and competition facilities and services for the development of Calgary’s high performance athletes in their respective dryland and aquatic sports. To provide facilities, programs and services for the wellness and recreational sporting needs of the citizens of Calgary.
Talisman Centre Annual Report 04 1
President’s Message 2004 was a year of transition for Talisman Centre as we moved from focusing on completion of the facility expansion, to getting back to the basics of providing programs and services for our customers.
B
ecause the completion of the expansion related construction was delayed, many programs and customer initiatives had to be deferred until the first and second quarter of 2004. As a result program and admission revenues were lower than forecast for the first half of the year. Our focus on these initiatives began to have an impact by mid year and resulted in the strong growth in both admissions and programs through the second half of the year. Unfortunately, the second half results did not offset the losses incurred in the first half of the year and as a result Talisman Centre will have only its second operating loss in close to two decades. Both losses are direct results of the significant disruptions caused by the expansion. In order to bring our existing facilities up to the same standard as our expanded facilities and to provide more focus for our wellness initiatives, we completed a number of interior renovations during the year. Our childcare facilities were expanded and improved, the Riverview meeting room was upgraded to provide a first class meeting space and the running track was resurfaced. The existing food service area was revamped into a new look Café Santé with a focus on providing healthy food choices. Thanks to a generous donation from Sears, a new Sears Nutrition kitchen was opened to provide hands on experience in cooking nutritious and tasty meals. An anonymous donor capped off our fund raising campaign for the facility expansion with a one million dollar donation made through the Calgary Foundation. In recognition of that donation the new pool was named The Calgary Foundation Aquaplex and the lounge overlooking the pool was named the Foundation Lounge. We are honored that the donor and to the Foundation chose to support the Talisman Centre expansion as part of the many worthwhile projects they undertake to enhance the quality of life for all Calgarians. A key focus of the board and staff this year has been to establish a strategic direction for the future. As the result of that process three strategic directions were established: 1. Provide an exceptional experience for all our customers 2. Reinvent the corporate culture so that we continue to provide exceptional experiences for customers 3. Create and maintain the financial strength to ensure sustainability I believe these strategies will position Talisman Center to continue to be the leading provider of facilities for athletic training and programs for health and wellness in the country. Finally, 2004 has been a challenging year, but the organization has risen to the challenge by clarifying its strategic direction and putting those strategies in place. We see the results of that focus in the recent performance of the Centre and I believe we are well positioned for the future. I would like to thank everyone who contributed to making Talisman Centre a success in 2004 and in particular: • Bernie Asbell and his staff for their enthusiasm and commitment to making Talisman Center the premier sport, fitness and wellness centre. It is a pleasure to work with so many dedicated and committed individuals. • The Board of Directors who volunteer their time to guide the direction of the Centre • All the other volunteers who contribute in countless ways to make this unique facility a success It has been a privilege and an honor to have served as President in 2004.
Doug Bird President, Lindsay Park Sports Society 2 Talisman Centre Annual Report 04
Board of Directors Annette Gillis* Barbara Dunnette Brett Maruyama David Macaulay* Doug Bird* Dwight Jack* Jack Alderson Joe Recsky Marion Wolff Mary Graham Mary Lou Alexander Mike Gavan* Murray Schmidt Ned Frey Peter McKenzie Peter Saunderson Richard Leighton Rob Davis Simone Gratton Stuart Hay* Verla Wong*
Past President Fencing Erlton Community Vice-President President Rhythmic Gymnastics Soccer Volleyball Water Polo Rideau/Roxboro Community Synchro Swimming City of Calgary Diving Competitive Swimming Past-President Advisory Committee Representative Cliff Bungalow/Mission Community Calgary Board of Education Competitive Swimming Calgary Catholic Schools Treasurer, Athletics Secretary, Field Hockey
* Executive Committee
Management Team Bernie Asbell Catherine Nielsen Carol Kinley Sue Chambers Cynthia Watson Reg Verley Julie Johnston Darrell Moir
General Manager/Chief Operating Officer Senior Manager Bookings, Systems, and Operations Manager Organizational Development Manager Character Development Sales and Marketing Manager Weekend Services Manager Aquatic, Athletic and Wellness Manager
Talisman Centre Annual Report 04 3
Strategic Accomplishments Aquatics, Athletics and Wellness Our philosophy employs a multidisciplinary, results-based approach to integrating physical activity, proper nutrition and positive attitude to advance the benefits of sport and promote healthy living for all ages and abilities. This philosophy drives our programs, facilities and services. The year 2004 was a dynamic one beginning with hiring Darrell Moir as the new Aquatic, Athletic and Wellness Manager. The Athletic Training Zone, an area where athletes of all levels and abilities can develop there skills and talent, was launched along with health promotions in the areas of neurological wellness, arthritis and mental health. Talisman Centre believes these programs meet our mission to provide inspiring developmental sport and wellness experiences. Increasing focus on Mind Body Programming from the wellness team . . . Talisman Centre is one of the few facilities in Calgary region providing outstanding Yoga and Pilates classes with no registration required. The interest in the Calgary community to choose us as Mind Body Programming providers continues to increase due to their unique non-registration, no extra fee features. Launch of the Ripped Group Exercise Program . . . Formerly known as “Fit for Life”, Ripped was officially launched in September, 2004. This class provides a unique experience for customers, combining weight and cardiovascular training in a one hour class. This class grew to be the largest attended group fitness class in the city. Talisman Centre’s aquatics team remained focused on a quality customer experience resulting in increased registration and superior programming . . . The Aquatics Department oversees everything from the specific needs of user groups and special events to lifeguarding matters and equipment needed for lessons. They consistently dedicated themselves to improvement and innovation in 2004. Key accomplishments included: • an increase in aquatic program registrations to 2,259 — a 42 per cent increase over 2003 • introduction of an entire fleet of giant inflatable floating water toys resulting in a participant total of 1,072 • introduction of two new initiatives — a mentorship program for teachers and a curriculum for adult swimming programs • SEARS I Can Swim programs were reintroduced • enhancement of the deck to make it customer friendly — offered free stroke improvement clinics for parents during their child’s swim lesson and moonlight swimming in the evenings
4 Talisman Centre Annual Report 04
Special Projects We were privileged to be a part of a number of unique Special Projects in 2004. These projects allow us to play a critical role in the social well being of Calgarians and Canadians and to give back to society through innovative concepts for health and wellness. STRATEGIC ALLIANCES Talisman Centre made two important strategic alliances in the area of health promotion. The first was with the Calgary Health Region working on a pilot site for the Living Well with a Chronic Disease Program and membership paricipation on the Summer Active Strategy Committee, a prevention of childhood obesity project. The second alliance was with the University of Calgary working on an Executive Wellness Feasibility Research, a Cancer Research Project to look at the effects of exercise on people who are recovering from cancer and a pilot project for Trym Gym for the prevention and intervention of childhood obesity. THE TALISMAN CENTRE WELLNESS MODEL To provide an exceptional experience for all of the customers who use the wellness programs and services. Talisman Centre program and service providers implemented this wellness model as a platform to ensure a good balance of opportunities over all five pillars of wellness no matter what the customer experience. The model incorporates the Transtheoretical “Stages of Change” philosophy allowing providers to work with a continually changing and evolving customer. THE HERA SOCIETY Therapeutic Programming for Adolescent Girls at Risk The society formed a program called Girls in Action. We then offered these girls programs and services designed to enhance self-esteem, gain physical confidence and provide a safe and supportive social environment. Talisman Centre and the KERBY CENTRE joined forces to keep up with the growing demand for resistance and strength training programs for seniors. The pilot project allowed Kerby Centre members to access our weight room facilities and therapeutic hot tub and pool — ideal amenities for this population. HILLHURST-SUNNYSIDE COMMUNITY CENTRE identified a contingent of seniors keen to access our facilities and programs but unable to do so because of economic constraints. A joint effort allowed these seniors to utilize Talisman Centre. The community centre supplied bus passes and we provided admission to all facilities. Recognizing the value and importance of sport and recreation in the lives of Canadian youth . . . In the summer of 2004, BOYS AND GIRLS CLUBS OF CALGARY and the RENFREW OUT OF SCHOOL CARE PROGRAM participated in swim lessons at Talisman Centre and received over 300 passes to our facility. We were delighted to offer the CALGARY WOMEN’S EMERGENCY SHELTER more than 100 drop-in passes to Talisman Centre in 2004. Due to the state of crises for these women and their children, we believe access to a recreational venue is of great benefit to their health and well being. Talisman Centre also hosted the shelter’s 2004 annual client special event. THE CALGARY COUNSELING CENTRE encourages physical activity and proper nutrition as keys to a healthy lifestyle and an effective way to deal with stress. Talisman Centre formed a partnership with them to organize and launch a Wellness Day in 2005.
Talisman Centre Annual Report 04 5
Facility Bookings Facility Bookings oversees all field house operations, facility rentals and special events. Facility rentals include all programming and data entry for our member and non-member sport partners, special events, Talisman Centre programs and the general public. We proudly remain open 364-days-a-year to meet our customers’ demand for space and usage. Talisman Centre hosted many exciting events in 2004, including: • over 120 bookings for School Activity Days bringing more than 7,500 students into our building • five national events in Olympic sports — Winter Senior National Diving Championships in March, Cadet Boys National Water Polo Championships in April, Synchronized Swimming Nationals in October, Canadian Open Swim Meet in November, and 2004 Short Course Swim Nationals in December. • Calgary Corporate Challenge events, including torch relay, swimming and badminton In late summer we purchased an entire fleet of giant inflatable floating water toys. This fleet is a blast for all ages and allows for new activities to be booked for corporate functions, whole families or private parties.
Accounting and Administration The accounting and Administration Department supports all function areas of Talisman Centre by providing financial analysis, updating policies and procedures and responding to a wide variety of requests for information to track and monitor departmental success. In 2004, our Accounting and Administration Department accomplished the completion of the majority of accounting for the expansion project. This included accounting for grants received. Our team’s policy and procedure developments included implementation of a payroll database to track certifications, advance electronic time keeping training, emergency procedures manual updates and implementation of privacy policy. Talisman Centre also added an accounts payable clerk to our staff and re-organized tasks within accounting and administration to better respond to increasing demand. The customer service desk staff and café staff now report directly to the senior manager.The Monthly Action Planning Committee was initiated in 2004 and was chaired for the majority of the year by the accounting leader.
2004 Sources of Operating Revenue FACILITY RENTALS (16%)
CONTRACTS & OTHER (11%)
GENERAL PUBLIC (57%)
CITY OF CALGARY (9%)
FOOD SERVICES (7%)
2004 Operating Expenses FACILITY OPERATIONS (31%) ATHLETIC & WELLNESS/ORGANIZATIONAL DEVELOPMENT (34%) ADMINISTRATION (29%) FOOD SERVICES (6%)
6 Talisman Centre Annual Report 04
CUSTOMER SERVICE With respect and appreciation, Talisman Centre’s Customer Service Department takes care of our customers . Our team enhanced customer service in 2004 with a payment plan option for four-month memberships and a revised payment schedule designed to lower monthly payments. To stimulate on-line registration, customer service added an email contact address to answer all questions and concerns and facilitate registration. Special promotions in 2004 included a limited time offer for a nine-week pass and gift baskets sold during Christmas. Customer access was addressed by fully implementing swipe card access to Talisman Centre and the executive locker rooms. Staffing was enhanced by stabilizing leadership and improving training and scheduling. RECRUITING AND VOLUNTEERS Volunteers play a critical role in the vitality and smooth running of Talisman Centre. Recruiting these remarkable people is an important aspect of operating Talisman Centre. In 2004, a full-time recruiting and volunteer coordinator was established within the administration group. A progressive pay system for new employees and a commission pay structure for trainers were implemented. Job postings were revised to better utilize branding. In all, 67 volunteers helped Talisman Centre by working a total of approximately 4,600 hours last year. The 2004 annual volunteer appreciation event was held at City Hall in April. FOOD AND BEVERAGE Our food and beverage team accomplished great feats in 2004 staying true to our mission of building healthier futures. The nutrition quality of food at Talisman Centre was a central theme for our Food and Beverage Department in 2004. The concept of Active Living + Healthy Eating = Life Long Wellness was integrated by working closely with our staff dietician to develop the most nutritious menu possible. Bacon was removed from the menu and snack machines were stocked with healthier choices. The Jugo Juice kiosk was constructed and commenced operations on October 27. Our café space underwent a major renovation beginning in November and remained closed until year-end. During the closure, a kiosk was open at the Customer Service Desk with cold food and beverage service. A completely new menu was developed for implementation in 2005. Catering continued to grow throughout 2004 and included catering an event for 250 people — our largest event to date.
Operations Our Facility Operations Department is responsible for the planning, development and coordination of all building operations at Talisman Centre. Our operations team has remained diligent and dedicated through many dynamic changes at Talisman Centre. We are proud of their hard work and team effort in running the operations for Canada’s largest sport and recreation facility. Their responsibilities include mechanical, electrical, structural and pool servicing, as well as general maintenance and custodial services. The department also oversees modification and upgrade projects. The team is proud of their hard work and team effort in maintaining operations for Canada’s largest sport and recreation facility. In 2004, Talisman Centre carried out multiple construction projects with unparalleled efficiency and skill, including: • Landscape and Irrigation – work began in summer and was completed in the fall, startup and testing of the system is scheduled for spring 2005 • Track #1 – the main track was resurfaced and the railings painted in May and June • Public Change Room Refurbishment – in September minor renovations in both the men’s and women’s change rooms included new paint, mirrors, vanities, sinks, counter tops, hand dryers and shower heads • Sears Nutrition Kitchen – constructed and built in the fall, up-and-running by mid November • Café Santé Renovation – started in the fall and included major renovations to the product preparation area, an increase in storage for cold and frozen foods and expanding the food display area • Lower Activity Area – repainted this entire area in June and added mirrors and new lighting Talisman Centre Annual Report 04 7
Information Systems Talisman Centre made some exciting moves in the area of Information Systems in 2004. The year began with the new Voice Over Internet Phone (VOIP) system going live in January. VOIP is more cost effective and easier to move around the organization. Signalta Resources donated three computers now used in our Staff Hot Spot Zone for employees to access email, Internet and software applications. Our customer service desk received new computers and their old ones were circulated to other staff members. A third server was purchased in October and connected to our internal network, providing Talisman Centre with more database storage space for our staff. The second major communication project implemented was a new Mike radio system. The radios allow us to have direct communication with 911 in emergency situations and let us speak to our staff members regardless of where they are in the facility. Talisman Centre’s information systems team continues to provide constant support and expertise to ensure our customers’ satisfaction.
Sales and Marketing Talisman Centre’s motivated sales and marketing team is committed to responding to the dynamic market with dedication and innovation. The Sales and Marketing team kicked off a great year by researching and implementing a new pricing strategy that emphasized membership. We refocused marketing initiatives to concentrate on an inside out marketing concept and are thrilled to announce there was a significant increase in corporate membership sales as well as an increased profile of the facility and programs within the building.
Swim Educators of Lindsay Park The year 2004 was a big one for the Swim Educators of Lindsay Park with more than 18,500 participating in the SEARS I Can Swim Program — an increase of 11 per cent over 2003! Several key events helped make this happen: • SEARS Canada renewed its sponsorship for another three years • Swim Canada provided funding assistance through the Sport Canada Participant Grant to continue expanding the sport of swimming at the grassroots level • all swimming materials became available in both official languages with the ntroduction of the program in Quebec • the Adult Swimming Program was launched In addition, provincial representatives for Ontario, British Columbia and Quebec were selected to work with providers within their regions. There were 42 new providers of the program last year and the program won an Award of Excellence from Parks and Recreation Ontario for outstanding contribution and commitment to parks and recreation in that province.
8 Talisman Centre Annual Report 04
Rates and Fees Infants under 2 are free All Rates include 7% GST Regular 8 Card Admission Flex Pass Adult (18+) 9.00 Senior (60+) 6.75 Post-Secondary Student 7.50 Youth (13-17) 6.75 Child (6-12) 4.25 Preschool (2-5) 3.00 Couple/Family/Group Home 19.25
60.00 46.00 50.00 46.00 30.00 20.00 108.00
1 Month Pass
4 Month Pass
Annual Pass
Corporate Corporate 4 month 1 Year
72.00 51.00 59.00 51.00
219.00 139.00 179.00 139.00
499.00 329.00 429.00 329.00
199.00
449.00
129.00
379.00
829.00
329.00
719.00
Parent/Toddler (2-5): $10.00 Late Rate for the last 75 minutes of each night: $3.00
Estimated Attendance Records Group Memberships and Multi Admissions Public Admissions Registered and Custom Programs Sport Partners and Special Events Tenants and Other Total
#’s 451,000 100,350 170,900 636,800 74,300 1,433,350
Talisman Centre Annual Report 04 9
Building Healthier Futures Campaign Donors Legacy Leader $1,000,000 + Alberta Centennial Legacies Program Alberta Lottery Fund City of Calgary Infrastructure Canada-Alberta Program Talisman Energy Inc. The Calgary Foundation
Gold $100,000 to $999,999 Alberta Energy Company Ltd. Anonymous Donors Calgary Community Lottery Board Canadian Paraplegic Association (Alberta) Community Facility Enhancement Program EnCana Lindsay Park Sports Society PanCanadian Energy Corporation Amateur Sport Grant Program, a joint community partnership among the Calgary Flames Hockey Club, the Saddledome Foundation, and Parks Foundation, Calgary Pepsi Cola
Silver $25,000 to $99,999 Anonymous Donors ATB Financial Bennett Jones LLP Calgary Master Swim Club Calgary Spinal Cord Society Canada Millennium Partnership Program Cascade Swim Club Fording Inc. Brian Humphry J. R. (Bud) McCaig Nexen Inc. Nickle Family Foundation RBC Foundation Sears Spartan Controls Ltd. Swim Alberta Swim Alberta, Southern Region University of Calgary Swim Club
Bronze $10,000 to $24,999 Alberta Water Polo Association The Alvin and Mona Libin Foundation Bell West Brett Wilson Family Calgary Renegades Water Polo Club
Calgary Senior Men’s Basketball Association Calgary Stampeder Football Club and Alumni Foundation, The Calgary Foundation CIBC Daryl K. Seaman Foundation Trust, The Calgary Foundation ENMAX Energy Corporation F.C. Mannix Memorial Fund, The Calgary Foundation Frances Galvin Fund, The Calgary Foundation Harley N. Hotchkiss Industry Canada, Community Access Program Killarney Swim Club Mawer Investment Management Ronald McDonald Children’s Charities of Canada Scotiabank United Way of Calgary Donor Choice Program
Supporter $1,000 to $9,999 Alberta Summer Swimming Association Mary Lou Alexander Anonymous Donors Jill, Bernie, Kate and Emily Asbell Bassano Growers Ltd. Don Berry Doug Bird Borden Ladner Gervais LLP Don Boykiw Pat and Tracy Brennan Eleanor and Larry Bryan David and Cheryl Burgess Calgary Aquabelles Synchronized Swimming Club Calgary Aquamums Masters Synchronized Swimming Club Calgary Ladies Field Hockey Association Calgary Patriots Swim Club Calgary Underwater Hockey Club Calgary Volleyball Club and Calvol Volleyball Calgary Winter Club Sea Lions Swim Club Cannon Johnston Sport Architecture Sue Chambers Champion Technologies Chinook Rhythmique Gymnastic Club David Cornhill John Cuthbertson, Rhonda Wishart and family D B Consulting Corporation Frank and Nada Dearlove
10 Talisman Centre Annual Report 04
Epic Fencing Club Gibbs Gage Architects Gibson Energy Ltd. Annette Gillis Eldon and Carlie-Jean Godfrey April Grosse Karen Horner Dick and Lois Haskayne Herbert Kieselbach Ron and Janet Kuchinka Lafarge Canada Inc. Robert Lehodey Margaret Lemay Dave and Elizabeth Lennox Lizard David Macaulay Steve Major Max Bell Foundation David McDermid Dr. Arlene McGinn Tom McInerney Andrea Neufeld Catherine Nielsen Pak-Wel Produce Ltd. James Payne Valerie Prather Nose Creek Swim Association Bill Rice Heather Smith David Steele Joanne Strekaf Synchro Alberta Association SuperVision Ltd. Talisman Centre Sport & Wellness Team Tanimura & Antle Inc. John and Cyndra Townley TransAlta in recognition of Wally Madill Mr. and Mrs. J. Truswell Peter Vander Pyl Cynthia and David Watson Wigham Resources Ltd. Wrigley Canada
Friend up to $1,000 Christa Abbott Jack Alderson Greg Alexander Alliance Tubulars & Supply Ltd. Anonymous Donors Wayne Arvidson Phil and Anne Backman Rosemary Bacovsky Bonnie Banks Patty Bambrick Peter J. Barbaro Ron Barron
Sincere Thanks to All Donors Theodor Bauer James H. Bell Best Western Calgary Centre Inn Terry Blumes Philip Boldon Bob and Judy Boswell Stuart and Mark Boswell Boyd Family Lesley Bowser Bridge Brand Food Services Bob and Marilyn Bratton Mary Buchignani Buchignani Family C. L. Marketing Inc. Jean Carter Bill Carver David Chamberlain C. H. Clarke Costplan Management Ltd. In memory of Kevin Coupland Clive Cracknell John Craig Jim Dale Rob and Susan Desbarats Barbara Dunnette Eli Lilly Canada Inc. Dr. and Mrs. F. G. Elliott Samantha Epp Eshom Family Edith Falck Stefa Fassina Tom Ferguson Fitter International Inc. Michelle Flowers Frontier Engineering & Consulting Ltd. Jenny and Duff Gibson Bill Gillespie José F. Guillén D. and B. Harley Stuart Hay Sherman Hirowatari Jim Hope-Ross John Hutton Karen Iwanski Doutre Peter and Judith Jekill Julie and David Johnston David F. Johnson Ken C. Johnston, Lawyer Sharon Kaczkowski Lorne and Marion Kelly Martin J. Kennedy Sophie Kettner Carol Kinley Max Koenig Stephanie Koenig Jamie Korngold
Chris Kozachenko Keith Langpap Doug Latter Richard Leighton Lindsay Park Staff and Board “Ducky’s Night” Vicki Lines Eric Liu Dennis Longmuir In memory of Willis “Bill” Loucks Randy and Barbara Low Luciano’s Little Italian Grill John Luijkx Heery Lynn Elmer MacDonald Charlotte MacNaughton Sylvia R. Madder Anita and J. Wallace Madill David Madsen Ann and Pat Malcolmson, Pat’s Inspection Ltd. Marc Mantovani Markon Marteinson Arvidson & Associates Ltd. Brett Maruyama Hume Martin Karen Martino Diane Matson Pat Matthews Lynne Mazey Jack and Aurore McCleary Jeanette McEachern Mary McGurran and Charles English Alexander McIntosh Peter and Pat McKenzie George and Betty McLeod Duncan McMaster Brian McRae MEDIchair Calgary Margarita Mejia Eric and Betty Miles Hakeem and Al-qaim Mitha Elaine Montgomery In memory of Hilda Moore, Calgary Aquamums Patrick Murray James and Elaine Murta Jeanette and Ron Nicholls, Nicholls Consulting Ltd. Stuart O’Connor, LL.B. Brian O’Ferrall Ernie Orman Bob and Dot Padget Giles and Judie Parker Don and Dolores Parkhill Judy Paterson
John Paulsen Michael J. Pierson Faye and Ralph Pugh David Purvis Harry Radomsky Paul Rankin Mervyn and Rochelle Rabinovitz, Zoey, Deanna, and Maggie Larry Raymond Henry Rechel Recsky Family Greg and Lisa Reimer Susan Rockafellow Jim Rouse In memory of Rhoda Rowntree, Calgary Aquamums Dave Russell Peter Saunderson Marg and Dave Scott Sue Scott Patricia Seamans Saundra Shapiro Laurie and David Shenstone Alex Silasi Tom Sindlinger David Smith R. F. M. Smith Wendy Smith Signi Solmundson Candace Soul Pieter Spinder In memory of Grant Spiro Louis, Margaret Stack and family Stebnicki Robertson & Assoc. Ltd. Jim Steel Gibson Tilley Verne and Carol Toews June, Mac, Stuart and Maddie Townley Triquest Engineering Ltd. In memory of Norman Trouth Dr. Biljana Trpkova Twinkles and Grizelda Gilberta Vandepoele John Van Kruyssen Salome and Karl Vatter Walmsley Family Irmgard Weihmann Gerry Weston Wiebe Forest Engineering Ltd. Weir/MacDiarmid Family Robert D. Williams Liane White Marion Wolff Verla Wong Woods Family
Talisman Centre Annual Report 04 11
Building Healthier Futures Campaign 2004 Fundraising Committee With sincere appreciation and gratitude for your generous commitment of time, support and inspiration for our Building Healthier Futures Campaign 2004. Volunteers Harley Hotchkiss J. R. (Bud) McCaig Wayne Arvidson Mike Mears Rick Grafton Stan Carscallen Bill MacLachlan Wally Madill Ron Kuchinka David Smith Gerry Stevenson John Townley Ken Fowler Consultants Bruce and Melody Daze Jeanette Nicholls Talisman Centre Team Bernie Asbell Signi Solmundson Julie Johnston Kathleen Walsh Christa Abbott Jose Guillen
12 Talisman Centre Annual Report 04
2004 Bursary Award Winners Talisman Centre believes in the power of sport to enhance the health and wellness of Canadians and we are dedicated to ensuring everyone has access and the opportunity to play. Our Bursary Program was developed to financially assist athletes with various training and competition expenses. The Lindsay Park Development Foundation originally approved a pilot bursary program in 1995 for individual athletes in need who were affiliated with the Lindsay Park Sports Society member groups. In 2001, the LPSS assumed responsibility for administering the bursary program. We would also like to recognize Swimco for Swimwear who made a $5,000 contribution towards this year’s bursary program. We are proud of our 2004 Bursary Award Winners: Brittney Hunt Vladmir Cosic Erin Hobbs Savannah Forrester Amy Hahto Olivia Jack Jessie Dabrinsky Lauren Yates Kelsey Melenka Stephanie Melenka Erica Morningstar Teneshia Peart Michaela Schmidt Shelbi Snodgrass Jillian Tyler
Rhythmic Gymnastics Water Polo Dive Calgary Aquabelles Dive Calgary Rhythmic Gymnastics Aquabelles Rhythmic Gymnastics Aquabelles Cascade Patriots Calgary International Track Club Cascade Cascade Cascade
Management Analysis The year 2004 began with the finalization of Talisman Centre’s major construction project. Due to this finalization the first three quarters of the year were significantly below revenue projections. Customers were slow to realize the expansion had been fully completed and the normally busy January to April season was well below expectations. Throughout the year, customers gradually returned to Talisman Centre and came to appreciate the full benefits of our expanded facilities. The fourth quarter saw the expected increase in participation and revenue come into full swing. Our senior leadership team engaged in an in-depth strategic planning process during the late spring and summer. The upshot of this was a major organizational restructuring to ensure success of strategic initiatives. Having completed a strategic plan and restructuring there is a greater sense of moving forward past the upheaval of construction. Our renewed focus and emphasis is on having fun. The introduction of the giant floatable toys and increased public gym and aquatic facility availability — particularly on the weekend — is proving to be of great value to our customers.
Measures of Operating Efficiency REVENUE TO EXPENSE LPSS Generated Revenue Total Expense Ratio
6,808,730 7,665,826 0.888
REVENUE TO LABOUR LP Generated Revenue Wage Expense Ratio
6,808,730 4,052,252 1.68
LABOUR TO EXPENSE Wage Expense Total Expense %
4,052,252 7,665,826 52.86%
Catherine Nielsen Senior Manager
Bernie Asbell General Manager / Chief Operating Officer
Talisman Centre Annual Report 04 13
Auditors’ Report To the Members of the LINDSAY PARK SPORTS SOCIETY We have audited the statement of financial position of the Lindsay Park Sports Society as at December 31, 2004 and the statements of operations, changes in net assets and cash flows for the year then ended. These financial statements are the responsibility of the Society’s management. Our responsibility is to express an opinion on these financial statements based on our audit. We conducted our audit in accordance with Canadian generally accepted auditing standards. Those standards require that we plan and perform an audit to obtain reasonable assurance whether the financial statements are free of material misstatement. An audit includes examining, on a test basis, evidence supporting the amounts and disclosures in the financial statements. An audit also includes assessing the accounting principles used and significant estimates made by management, as well as evaluating the overall financial statement presentation. In our opinion, these financial statements present fairly, in all material respects, the financial position of the Society as at December 31, 2004 and the results of its operations and the changes in its net assets for the year then ended in accordance with Canadian generally accepted accounting principles.
CHARTERED ACCOUNTANTS Calgary, Alberta March 15, 2005
14 Talisman Centre Annual Report 04
Statement of Financial Position at December 31, 2004
2004 CURRENT ASSETS Cash and short term investments (Note 4) Accounts receivable Goods and services input tax credits recoverable Pledges receivable, current portion Inventory Prepaid expenses
CAPITAL ASSETS (Note 3) OTHER ASSETS Donations on deposit with Calgary Parks Foundation Pledges receivable, long-term portion Tenant improvement advance, long-term portion Restricted funds (Note 4)
CURRENT LIABILITIES Demand bank loan (Note 5) Accounts payable and accrued liabilities Payroll liabilities Deferred revenue and grants
OTHER LIABILITIES Deposits from tenants Deferred contributions (Note 6)
NET (DEFICIENCY) ASSETS Net assets invested in capital assets Net assets restricted for Stanley Park pool operations (Note 7) Net assets internally restricted for athletic bursaries (Note 8) Unrestricted (deficiency) net assets
$ 763,805 415,771 35,023 570,680 22,867 17,173 1,825,319
2003 $
956,828 840,284 172,787 1,103,480 26,547 4,595 3,104,521
1,093,242
1,074,903
85,128 14,000 98,713 424,977 622,818
178,677 78,400 138,199 392,961 788,237
$ 3,541,379
$ 4,967,661
$ 650,000 1,092,185 88,622 936,421 2,767,228
$ 1,650,000 2,410,198 152,508 532,962 4,745,668
29,640 968,767 998,407
14,565 85,000 99,565
1,093,242 52,234 249,316 (1,619,048) (224,256)
1,074,903 58,788 249,173 (1,260,436) 122,428
$ 3,541,379
$ 4,967,661
APPROVED BY THE BOARD :
Doug Bird Director
Stuart Hay Director Talisman Centre Annual Report 04 15
Statement of Operations for the year ended December 31, 2004
2004
2003
$ 4,235,569 707,203 543,660 553,785 662,929 68,424 695,000 – 359,000 47,657 37,160 7,910,387
$ 3,384,131 638,263 666,371 437,695 526,269 107,879 666,000 21,864,607 150,000 15,300 20,999 28,477,514
Facility operations (Note 10) Activities (Note 11) General and administration (Note 12) Food services (Note 13) Stanley Park pool Construction costs to expand facilities Building improvements Minor capital expenditures Athletic disbursements and grants Amortization of capital assets
2,477,287 2,712,488 1,661,320 435,674 79,127 – 450,660 134,031 11,000 288,930 8,250,517
2,103,124 2,429,047 1,684,708 528,095 104,235 23,607,813 31,831 10,480 12,059 274,998 30,786,390
EXCESS OF EXPENSES OVER REVENUES
$ (340,130)
$ (2,308,876)
REVENUES Public admissions User groups Food services Contracts Naming rights and other sponsorships Stanley Park pool Operating contribution from City of Calgary Grants and donations for expansion of facilities Capital contribution from City of Calgary Capital contributions from other sources Investment income (Note 9)
EXPENSES
16 Talisman Centre Annual Report 04
Statement of Changes in Net Assets for the year ended December 31, 2004 Invested in Capital Assets
Restricted for Stanley Park Pool
Athletic Bursaries
(Note 7)
(Note 8)
Unrestricted
2004 Total
2003 Total
Balance, start of year
$ 1,074,903
Investment in capital assets
307,269
–
–
(307,269)
–
Excess (deficiency) of revenue over expenses
(288,930)
–
143
(51,343)
(340,130)
(2,308,876)
–
(6,554)
–
–
(6,554)
17,989
External restriction of net assets Balance, end of year
$ 1,093,242
$
$
58,788
52,234
$
$
249,173 $ (1,260,436) $ 122,428 $ 2,413,315
249,316 $ (1,619,048) $ (224,256) $
–
122,428
Talisman Centre Annual Report 04 17
Statement of Cash Flows for the year ended December 31, 2004
2004
2003
CASH FLOWS FROM (FOR) OPERATING ACTIVITIES Cash receipts for use of facilities Operating contribution from City of Calgary Cash receipts from sponsorships Investment income Cash disbursements for operation of facilities Cash disbursements for minor capital expenditures Cash generated from operating activities
$ 6,464,140 695,000 1,631,696 57,935 (7,509,888) (134,031)
$ 5,585,693 666,000 526,269 20,999 (6,697,038) (10,480)
1,204,852
91,443
CASH FLOWS (FOR) FROM FINANCING AND INVESTING ACTIVITIES Cash received for expansion program Capital contribution received from City of Calgary Capital contributions from other sources Proceeds from sale of capital assets Building improvements Other capital assets Expansion program costs paid Cash (for) financing and investing activities
INCREASE (DECREASE) IN CASH FOR THE YEAR Cash (deficiency), beginning of year CASH (DEFICIENCY), END OF YEAR
1,250,547 359,000 47,657 11,746 (480,660) (582,240) (971,909)
3,541,658 150,000 15,300 78,570 (31,831) (559,455) (16,608,087)
(365,859)
(13,413,845)
$ 838,993
$(13,322,402)
(300,211)
13,022,191
$ 538,782
$ (300,211)
$ 424,977 763,805 (650,000)
$
$ 538,782
$ (300,211)
CASH balances at the end of the year are comprised of: Restricted funds (Note 4) Cash available for operations (Note 4) Demand bank loan (Note 5) CASH (DEFICIENCY), END OF YEAR
18 Talisman Centre Annual Report 04
392,961 956,828 (1,650,000)
Notes to Financial Statements December 31, 2004
1. NATURE AND PURPOSE OF THE SOCIETY LINDSAY PARK SPORTS SOCIETY (“the Society”) is a non-profit, non-taxable organization incorporated under the Societies Act of the Province of Alberta. The purpose of the Society is to oversee and direct the management and operation of Talisman Centre (“the Centre”) in accordance with its By-Laws and a Management and Operating Agreement between the Society and the City of Calgary. Talisman Centre is owned by the City of Calgary and provides training and competition facilities and services for the development of Calgary’s high performance athletes in dry land and aquatic sports and provides facilities, programs and services for the fitness and recreational sporting needs of the citizens of Calgary.
2. SIGNIFICANT ACCOUNTING POLICIES Accounting policies used in the preparation of these financial statements are in accordance with Canadian generally accepted accounting principles for not for profit organizations. Preparation of financial statements in conformity with Canadian generally accepted accounting principles requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and the disclosure of contingent assets and liabilities at the year end date and the revenues and expenses for the year. Actual results may differ from the estimates. Among the more significant accounting policies are the following: (i) Inventory Inventory of food, beverages, clothing and maintenance supplies is recorded at the lower of cost and net realizable value. (ii) Capital assets and accumulated amortization Movable capital assets are recorded at cost. They are amortized on a straight line basis over their estimated useful lives, to a maximum of ten years. Immovable capital assets, which do not become the property of the Society, are expensed in the year of acquisition. (iii) Revenue recognition Revenues and expenses are recorded using the full accrual basis of accounting. Revenue from user groups is recognized as the facilities are used with any prepayments or deposits recorded as deferred revenue. Revenue from public passholders is recognized on a monthly basis with the prepaid portion of passes recorded as deferred revenue. Contributions are recognized as revenue when received unless the contributions are restricted by the donor for a specific purpose. If the contributions are restricted for a specific purpose they are recorded as deferred contributions and recognized as revenue in the period in which the related expenses are incurred.
Talisman Centre Annual Report 04 19
Notes to Financial Statements December 31, 2004
(iv) Non-recording of City property The original building complex and its major equipment components were provided from the City of Calgary’s capital fund and are the property of the City, therefore they are not recorded in these financial statements. All building additions, improvements and immovable capital assets become the property of the City of Calgary and are expensed in the year incurred. (v) Capital contributions Capital contributions used for building expansion and improvements and to acquire immovable capital assets which do not become the property of the Society are recorded as revenue in the same year as the expansion, improvement or acquisition is expensed. (vi) Value of volunteer services Volunteers contribute a significant number of hours to assist in the management and operation of the Society. Because of the difficulty of determining the fair value of the services contributed, the value of volunteer services is not recorded in these financial statements. (vii) Investment income Investment income earned on funds used to finance the expansion construction was recorded as grants and donations for expansion of facilities. Investment income on other funds is recorded as investment income revenue when it is earned.
3. CAPITAL ASSETS Movable capital assets which are purchased by the Society are recorded at cost and movable capital assets which are donated to the Society are recorded at their fair value at the date of contribution. Capital assets are comprised of: Cost Athletic equipment Office furniture and equipment Computer equipment Café furniture and equipment
Accumulated Amortization
2004 Net Book Value
2003 Net Book Value
$ 1,709,434 470,124 296,350 82,364
$ 984,613 198,390 235,789 46,238
$ 724,821 271,734 60,561 36,126
$ 827,367 186,316 45,838 15,382
$ 2,558,272
$ 1,465,030
$ 1,093,242
$ 1,074,903
Included in office furniture and equipment is a nutrition kitchen valued at $50,000 which was received as a contribution from a sponsor. 20 Talisman Centre Annual Report 04
4. RESTRICTED FUNDS A portion of the cash in bank and short-term investments is externally restricted to be used for specific projects and internally restricted to fund reserve accounts. 2004 2003 $ 1,188,782
$ 1,349,789
Less cash restricted for the following purposes: Funding for future projects Athletic bursaries reserve (Note 8) Stanley Park pool reserve (Note 7)
123,427 249,316 52,234
85,000 249,173 58,788
Restricted funds
424,977
392,961
Cash and short term investments in total
Cash available for operations
$
763,805
$
956,828
Cash and short-term investments include balances in major Canadian bank accounts and fixed income securities acquired through the Securities Division of the bank. They have been recorded at the lower of cost and market value. Most of the deposits earn interest, which at the year end ranged from 1.85% to 5.70% per annum, but are subject to market rate fluctuations.
5. DEMAND BANK LOAN The Society has a line of credit loan to a maximum of $650,000 (2003 - $1,650,000). At the year end, the maximum line of credit had been drawn, but it was all subsequently repaid. There is no requirement for specific principal repayments but any advances need to be repaid on demand before December 31, 2007. Interest is payable monthly at the rate of prime plus 1.00%. At the year end, the interest rate was 5.25% (2003 – 5.50%) but subject to change. The Society has granted the bank a general security agreement covering its assets and an assignment of fire insurance coverage as collateral for the loan. The Society has also covenanted to maintain a debt service ratio of 1.20 to 1, however due to the excess of expenses over revenues it was in breach of the covenant.
6. DEFERRED CONTRIBUTIONS During the year, the Society received an anonymous contribution of $1,000,000 in exchange for the right to name the fifty meter pool complex constructed in 2003 “The Calgary Foundation Aquaplex”. The naming rights are for a term of twenty years. The Society has recorded a portion of the contribution ($31,233) as revenue for the year and deferred the balance ($968,767) which it intends to recognize as revenue on a pro-rata basis over the remaining term of the naming rights.
Talisman Centre Annual Report 04 21
Notes to Financial Statements December 31, 2004
7. STANLEY PARK POOL RESERVE The Society has entered into an agreement with the City of Calgary to operate the Stanley Park Swimming Pool. Under the agreement, the Society receives an annual operating grant of $15,000 (2003 - $12,000) from the City and must operate the pool in accordance with a public use policy. Once the public use policy has been satisfied, the Society may operate the pool for its own account. In accordance with the public use policy, 80% of the net profit from operating the swimming pool is allocated to a reserve and restricted to offset future deficits and to provide for upgrading, repairs, replacement or development of approved swimming pool equipment or building expenditures.
8. ATHLETIC BURSARIES RESERVE The Lindsay Park Development Foundation (“Foundation”) was dissolved on January 1, 2003 and the assets, liabilities and net assets were transferred to the Society. The purpose of the Foundation was to act as a Trustee to administer the funds from the Western Canada Summer Games Foundation, together with any other funds received, for the purpose of improving the quality of the services offered at Talisman Centre and assisting the development of athletes training at the Centre. The Society has agreed to continue the work of the Foundation and accordingly has restricted the net assets received from the Foundation for the purpose of providing bursaries and grants to athletes and athletic clubs training at the Talisman Centre.
9. INVESTMENT INCOME Investment income earned during the year is comprised of: 2004 Interest and other investment income accrued on funds on deposit as indicated in note 4 Investment income allocated to “grants and donations for expansion of facilities” Loss on disposal of capital equipment Net investment income
22 Talisman Centre Annual Report 04
$ 57,935
2003 $
343,573
–
(282,939)
(20,775)
(39,635)
$ 37,160
$
20,999
10. FACILITY OPERATIONS EXPENSES Salaries and benefits Utilities and related expenses Janitorial Maintenance and repairs Other expenses
2004 $ 973,864 1,154,913 82,496 262,262 3,752
2003 $ 848,120 958,400 73,523 221,148 1,933
$ 2,477,287
$ 2,103,124
2004 $ 2,334,707 167,693 170,315 39,773
2003 $ 2,000,762 232,320 142,404 53,561
$ 2,712,488
$ 2,429,047
2004 $ 1,221,709 49,212 67,902 91,296 131,470 28,107 71,624
2003 $ 1,058,334 40,191 341,346 39,068 118,556 23,009 64,204
$ 1,661,320
$ 1,684,708
2004 $ 235,334 197,414 2,926
2003 $ 295,262 228,522 4,311
$ 435,674
$ 528,095
11. ACTIVITIES EXPENSES Salaries and benefits Advertising and marketing Programs, supplies, repairs Other expenses
12. GENERAL AND ADMINISTRATION EXPENSES Salaries and benefits Board of Directors/Management Bad debts Interest, bank and payroll charges Office stationery and supplies Professional fees Other expenses
13. FOOD SERVICES EXPENSES Food, liquor and supplies Salaries and benefits Other expenses
Talisman Centre Annual Report 04 23
14. DISCLOSURE OF A SIGNIFICANTLY INFLUENCED ENTITY Lindsay Park Sports Society exercises significant influence over Swim Educators of Lindsay Park Inc. (“Swim Educators”) by virtue of its ability to appoint a majority of the Board of Directors and to manage the affairs of Swim Educators under the terms of a management contract. Swim Educators is a not for profit, non-taxable corporation which has been chartered by letters patent under the Canada Corporations Act. Its objects are to educate, promote and perpetuate the art, safety and enjoyment of amateur swimming through instruction, training and publication and distribution of teaching and coaching aids and achievement awards. The Society has advanced $138,500 to Swim Educators. The advance bears interest at prime plus 1% and is repayable at the unanimous discretion of the Board of Directors of Swim Educators. The Society also has an outstanding account of $267,650 (2003 - $201,569) in accounts receivable for operating advances made to Swim Educators prior to the year-end. The ability of Swim Educators to repay the loan and outstanding account is uncertain because it is dependent on Swim Educators continuing ability to obtain sponsorship fees and to eventually generate revenue in excess of expenses. Because of the uncertainty of collection, the Society has provided an allowance for doubtful collection of the entire loan and most of the outstanding account, which resulted in a bad debt expense of $66,650 (2003 - $339,500) in the statement of operations for the year. The Society has included the following operating transactions with Swim Educators in its Statement of Operations: 2004 Management contract fees earned Investment interest earned Swimming activity supplies purchased
$ 85,000 18,678 13,231
2003 $
85,000 11,916 4,063
In addition it has a balance of $4,572 (2003 - $476) owing to Swim Educators included in accounts payable and accrued liabilities on the statement of financial position.
15. SUBSEQUENT EVENT At the year end, an Access Advantage endowment fund was established at the Parks Foundation Calgary. The income from the endowment will be available to the Society to provide subsidies and fee assistance to patrons of limited economic means in order to improve their access to the Talisman Centre. Subsequent to the year end, the endowment was funded with a grant of $1,249,900 from an anonymous donor. The Society and the anonymous donor have agreed to increase the endowment fund to $3,000,000 by the Society’s commitment to contribute at least 15% of its annual excess of revenues over expenses before internal allocations to restricted accounts and the anonymous donor’s commitment to match the additional funds contributed by the Society.
24 Talisman Centre Annual Report 04
Talisman Centre Annual Report 04
Lifetime Members Olympic, Paralympic & World Championship Medallists Andrew Haley Blythe Hartley Broooke Zimmerman Carolyn Waldo Cora Campbell Curtis Myden Erin Chan Janis Pardy Joanne Kelly Jessica Sloan Karen Clark LePoole Karen Fonteyne
Karen Larsen Kelly Kryczka Kendra Ohama Kristin Zernicke Lori Radke Mark Tewksbury Michelle Cameron Coulter Michelle Stilwell Reidun Tatham Sharon Boyreko Tom Ponting
Past Presidents Arlene McGinn, 1985-1986 Ben Meulenbeld, 1996-1997 Bill Eshom, 1993-1994 Bob Bratton, 1983-1984 Chris Hampshire, 1994-1995 David Ardell, 1986-1987 David Burgess, 1999-2000 David Madsen, 1995-1996 Dennis Harley, 1984-1985 Don Buchignani, 1989-1990
Giles Parker, 1990-1991 Jim Dale, 1992-1993 John Townley, 2002-2003 Ken Fowler, 2000-2001 Ken Johnston, 1988-1989 Lorna Read, 1991-1992 Michael Welch, 1987-1988 Peter McKenzie, 1997-1998 Ron Desrochers, 1998-1999 Wayne Arvidson, 2001-2002
Staff and Volunteers Bill Porter, Long-time Volunteer Brenda Clarke, General Manager, 1984-1990 Eldon Godfrey, 2002 Builder of LPSS Eric Rieger, 1983-1992 (Parks & Recreation) Peter VanderPyl, General Manager, 1990-1993 Rick Grafton, 2001-2004 Building Healthier Futures Fundraising Committee Sue Scott, Staff Member, 1983-2002
Talisman Centre Annual Report 04
Related Documents
Ar 2004
October 2019 20
Colgate Ar March 2004
November 2019 19
Vancouver Aquarium 2004 Ar
October 2019 10
Stamford Tyres Ar 2004 Full
November 2019 5
Ar March 2004 - Only Consolidated
November 2019 9
Ar
November 2019 43More Documents from "Pedro Afonso"
Roof_faqs
December 2019 16
Winterguide_08
November 2019 18
Access Advantage
April 2020 13
Ptpackage
October 2019 12