Application Of Embedded System In Hospitality Industry

EMBEDDED SYSTEM IN HOSPITALITY INDUSTRY

Planning is process of better Management of resources

People plan their trip For business or for holiday Both requires home away from Home At the finger tips – is the expectation To avoid last minute hassle

Hospitality Industry caters to these needs By the use of Modern technologies

Modern Technology In Hospitality Industry Modern technology has become a big tool for marketing and distribution through website - online reservations and through communication devices . Web enabling the operations gives greater presence as an organization. Consumers can access the same information online as most travel agents. Online reservations can be done at any time and from any place Modern technology has increased the efficiency by lowering costs in internal operations of the hotels through Management Systems – Embedded Technology supports Management systems -Hotel Booking - Billing - Accounting - Personal Management - Inventory Management

What are Embedded Systems? Embedded systems are combination of hardware and software, and also additional mechanical or other parts, designed to perform a dedicated function. Embedded system consists of a compact, ultra reliable operating system that controls the microprocessor/Microcontoller inside a device, and the software related to the applications. In some cases, embedded systems are part of a larger system or product, as in the case of an antilock braking system in a car.

Embedded systems are fast and smart microprocessors, smaller in size, that are present in most of the home appliances. These are the tiny, quick, and smart Processors that live inside printers, answering machines, elevators, cars, cash machines, refrigerators, thermostats, wristwatches, and even toasters. Embedded systems transmit instructions to other devices through networking via wires or without wires ( wireless), programmed to operate automatically.

Internet-enabled appliances will be the future version of the "digital data center." A multimedia center of a Guest-room device will include, a digital television that doubles as a personal computer, web browser, e-mail host; a stereo that downloads tunes off of the Internet; and a video camera that records and sends the video images onto the Web.

HOSPITALITY MANAGEMENT

INTERNAL MANAGEMENT

SUPPORT SERVICES

GUEST MANAGEMENT

SUPPORT SERVICES

RESTAURANT/BAR UTILITIES

Biometric Reader

CONFERENCE ROOMS

Occupancy Sensor

HOUSE KEEPING

RFID Reader

PLANT AND MACHINERY

Hand Held devices

INTERNAL MANAGEMENT

WEB HOSTING ADVERTISEMENT TRANSPORTATION FRONT DESK BILLING

Biometric Reader Bar code Reader RFID Reader Hand Held devices POS terminal

GUEST MANAGEMENT

RESERVATION ONLINE/OFFLINE

Occupancy Sensor

GUIDING

RFID Reader

LUGGAGE TAGGING

Remote controller

WELCOME MESSAGE

Centralized Lighting and Air-condition control

MULTIMEDIA CENTRE

CENTRALISED Hotel management system

MESSAGING

LEISURE FACILITIES

CONFERENCE ROOM SHOPING

ROOM MAINTENANCE

BAR RESERVATIONS (HMS)

BILLING

ROOM CLEANING

RESTAURANT

ROOM SERVICE TELEPHONE

GARDENING

HMS

ACCOUNTS

MEDIA CENTRE

Microsoft’s New announcement for Hospitality industry

Microsoft has announced a broad marketing initiative targeting the Hospitality industries. The initiative will leverage a wide variety of Microsoft technologies including a number of Windows-powered devices such as POS (point of sales/service) terminals, Pocket PCs, Smart phones, and Portable Media Centers, kiosks, and handheld. Windows Mobile-based Smart phones and Pocket PCs will be utilized "to interact with guests in an enhanced and powerful way," according to Microsoft.

On the application software side, Smarter Hospitality will use Microsoft's .NET Framework programming model to build XML-based Web services and applications. It will also use SQL Server 2000 for native analytics and reports, and Speech Server 2004 to deliver the business value of speech in a cost-effective way, Microsoft says. And, the initiative will leverage MapPoint, an integrated set of products and services providing mapping and location solutions.

NETWORKING TO CUSTOMERS THROUGH RFID Hotel Management system Interface To the Guests RFID/BAR CODE TAGS

Inter department Network to store data centrally fromthe facilities used by the the Guest

Food & beverages Facility management

Transportation House keeping

Billing department

Desk management

A guest can register prior to his arrival Registration by a personal communication High-Speed Internet Access available(online booking) The reservation system can also be used to book other hotel facilities - Conference rooms - Sports facilities - Projectors - Computers

RFID cards are given to the customer on Front Desk at reception. this RFID card data is read by Embedded system installed in various locations --in guiding the customer to his room --by path guiding via LED’s to the lift --Lift stops on designated floor with a message. When the customer reaches the room the door opens as it senses the RFID (acts as keys to the room). The lights are automatically switched on and the control of all the appliances is given to Media center.

RFID Radio frequency Identification RFID technology provides an “over the air” interface RFID doesn’t require line of sight communication Some RFID use 13.56MHz frequency band to operate --Can be read through clothing & body. --13.56MHz is “passive” can be used with wristbands that don’t require battery. RFID has read/write capability. Each RFID tag contains a factory code built-in to the inlets computer chip. Simultaneous identification is possible RFID dramatically improves system efficiency.

RFID CARDS

Restaurant and Bar RFID are used in the bars and restaurants. Bar tabs can be accessed from any terminal, to book restaurant orders, which can then be printed, immediately in the kitchen. The facility and the system can accepts payments in a mixture of cash, credit cards or charged against a room. Stock levels are updated automatically and the orders for the raw materials are placed automatically. The guest sales history is stored for later use in marketing and reporting.

Pricing and Billing Pricing & billing is done automatically. As soon as the customer uses extra facility the account is transformed to the front desk. You can choose to bill immediately or on account. Subject to appropriate security controls, specific staff can be given authorization to override any pricing, with full control.

BIOMETRICS  Biometrics helps in increasing the security in the areas of Hospitality management - Internal office management. - House keeping - Employee attendance.

Innovative Infra-Red (IR) Biometric sensor analyzes skin’s underlying structures, which are unique, measurable, and enduring in every human. Meets demands for highsecurity and widespread application.

TRANSACTION MEDIA

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Infra-Red Sensor Module

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Technology in housekeeping Hospitality industry, the hotel room cleanliness and amenities are primarily what customers care about and remember the most. Using Embedded systems, the duties of the staff are programmed systematically. The data is collected automatically for analysis and also carry out the last minute special instructions from the Front desk.

CENTRALIZED LIGHTING CONTROLS: Typical Controls Strategies --Scheduling --Daylight Harvesting --Task Tuning --Lumen Maintenance --Occupancy Sensing Why should we use them? --Energy Savings --Increased productivity and user satisfaction

Centralized lighting control for mood setting and enhanced ambiance

 Occupancy sensors will be the part of the rooms,

mainly because many rooms are left unoccupied for a significant amount of time each day, typically with the lights on. Reducing this load will result in measurable savings. The occupancy sensor is an energy-saving control device that turns lights on and off depending on the occupancy of the space being controlled. When people are in the room, the lights are enabled on, and when the room is vacated for a set period of time the device turns off the lights.

The technology uses both passive infrared (PIR) and

ultrasonic (US) detectors. PIR is efficient in small areas and US is most effective in large spaces. Dual technology sensors, composed of both PIR & US technologies, are triggered by either heat or motion but require the absence of both to shut off, alleviating false triggering problems.

Bar code reader and printer -Widely used as Identifying tags For luggage and guest accessories

Though it may be costly technology at present But in due course of time it is unavoidable to Compete with international market

Thank You