Annie Resume[1]
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Annie Antony Mobile: 9910995803 Email : [email protected]
105Vrajbhumi, 2nd Floor, Maruti Nagar, 1 Airport Road, Rajkot-360001
SUMMARY Working experience in fully computerized environment.. 6.5 years experience in Administration. MBA IT B.Sc Medical from Guru Nanak Dev University. Ability to Focus on Customer Satisfaction and committed to provide highest level of excellent customer service. Objectives : To make a long-term career in Automobile sector with a professional team that believes in taking challenges and building human relations. To grow by enriching my knowledge and my skills through learning opportunities. To leverage my education and work experience to help a business organization grow Present Organisation: M/s Castle Toyota, Jalandhar Designation: Customer Relation Manager Responsible for all CR functions at Dealership. Strategic Planning for Improvement of CS Level Receiving & Resolving complaints of the customers. Liasoning with related Departments on critical issues. In-House Training of the Staffs Co-ordination with the Toyota CR Groups on all CR activities Monitoring Customer Satisfaction Level and sharing the complaints with respective Departments, Monitoring PSF calls of both Sales and Service Conduct Market Survey (With other departments) Target is to delight customer
Achievements: Certificate of Trained Customer Relation Manager Level(1) from Toyota Kirloskar Motors.
Previous Experience:•
Worked with M/s Padam Motors, Patiala ,dealership which sale Chevrolet Brands Vehicles From Jan to Dec, 2006 as Show Room Manager
Responsibilty: Strategic Planning for Improvements of Customer Level Satisfaction In- House Training
Handling Customers for purchase of Car Handling Financial Matter Handling Motors Insurance Sending Reports to the head office. Checking and sending Emails
•
Worked with Aukland House School, Shimla as “Office Secretary ” from March 2003 to Dec , 2005
•
Responsibility Interacting with Customer Conducting test and Interviews Handling Financial matter. Checking and sending emails Conducting meetings All related official works Worked with R.K International, as “Personal Secretary” from Dec 2001 to March,2003. R.K International is a Cottage Industry, which deals with exporting Sports Goods. Responsibility Interacting with Customer Interacting with Foreign Delegates . All the correspondence through phone / email. Dealing with Custom Peoples. Making Export documents.
•
Worked as Tutor for IELETS & TOEFL for 6 months each in EEL Coaching Centre and International Education Bureau
EDUCATIONAL QUALIFICATION Degree Board / University
Institution
Areas of Study
Vijayamatha School Palakkad
All the subject
Science
Secondary School (X)
Kerala Education Board
Pre – Degree
Calicut University
Victoria College
B. Sc( Medical)
Guru Nanak Dev University Manipal University, Sikkim
Khalsa College Jalandhar Correspondenc e
Science. MBA
Operating System : Applications :
Management, Business Application , IT, Human Resource
MS-Office Courses & Web Centric Course (MS-Word, MS-Excel, Power Point,
MS-Access, HTML, Internet) from Atec Computer (Front Page, SQL 7.0, Unified Modeling Language, Programming approaches techniques from NIIT
Experience Skills Communication Computers
Analytical
Good experience in communicating with the customers using E- mail, telephone, SMS & written. Has good experience in using MS office products. Build MS Power point for presentation. Usage of windows. Very much friendly with computer Good experience of keeping the data of the customers & give suggestions for better results. Have unique ideas in dealing with any job given to me.
OTHER INFORMATION •
• • •
Basic comprehension of English & Hindi Love interacting with People Hobbies include dancing , reading novels & listening songs. Hard working.
PERSONAL Date of Birth : Sex : Marital Status Nationality : Religion Father’s Name
10 February 1980. Female. : Unmarried. Indian : Christian : Mr. A. Wilson
Annie Antony
105Vrajbhumi, 2nd Floor, Maruti Nagar, 1 Airport Road, Rajkot-360001
SUMMARY Working experience in fully computerized environment.. 6.5 years experience in Administration. MBA IT B.Sc Medical from Guru Nanak Dev University. Ability to Focus on Customer Satisfaction and committed to provide highest level of excellent customer service. Objectives : To make a long-term career in Automobile sector with a professional team that believes in taking challenges and building human relations. To grow by enriching my knowledge and my skills through learning opportunities. To leverage my education and work experience to help a business organization grow Present Organisation: M/s Castle Toyota, Jalandhar Designation: Customer Relation Manager Responsible for all CR functions at Dealership. Strategic Planning for Improvement of CS Level Receiving & Resolving complaints of the customers. Liasoning with related Departments on critical issues. In-House Training of the Staffs Co-ordination with the Toyota CR Groups on all CR activities Monitoring Customer Satisfaction Level and sharing the complaints with respective Departments, Monitoring PSF calls of both Sales and Service Conduct Market Survey (With other departments) Target is to delight customer
Achievements: Certificate of Trained Customer Relation Manager Level(1) from Toyota Kirloskar Motors.
Previous Experience:•
Worked with M/s Padam Motors, Patiala ,dealership which sale Chevrolet Brands Vehicles From Jan to Dec, 2006 as Show Room Manager
Responsibilty: Strategic Planning for Improvements of Customer Level Satisfaction In- House Training
Handling Customers for purchase of Car Handling Financial Matter Handling Motors Insurance Sending Reports to the head office. Checking and sending Emails
•
Worked with Aukland House School, Shimla as “Office Secretary ” from March 2003 to Dec , 2005
•
Responsibility Interacting with Customer Conducting test and Interviews Handling Financial matter. Checking and sending emails Conducting meetings All related official works Worked with R.K International, as “Personal Secretary” from Dec 2001 to March,2003. R.K International is a Cottage Industry, which deals with exporting Sports Goods. Responsibility Interacting with Customer Interacting with Foreign Delegates . All the correspondence through phone / email. Dealing with Custom Peoples. Making Export documents.
•
Worked as Tutor for IELETS & TOEFL for 6 months each in EEL Coaching Centre and International Education Bureau
EDUCATIONAL QUALIFICATION Degree Board / University
Institution
Areas of Study
Vijayamatha School Palakkad
All the subject
Science
Secondary School (X)
Kerala Education Board
Pre – Degree
Calicut University
Victoria College
B. Sc( Medical)
Guru Nanak Dev University Manipal University, Sikkim
Khalsa College Jalandhar Correspondenc e
Science. MBA
Operating System : Applications :
Management, Business Application , IT, Human Resource
MS-Office Courses & Web Centric Course (MS-Word, MS-Excel, Power Point,
MS-Access, HTML, Internet) from Atec Computer (Front Page, SQL 7.0, Unified Modeling Language, Programming approaches techniques from NIIT
Experience Skills Communication Computers
Analytical
Good experience in communicating with the customers using E- mail, telephone, SMS & written. Has good experience in using MS office products. Build MS Power point for presentation. Usage of windows. Very much friendly with computer Good experience of keeping the data of the customers & give suggestions for better results. Have unique ideas in dealing with any job given to me.
OTHER INFORMATION •
• • •
Basic comprehension of English & Hindi Love interacting with People Hobbies include dancing , reading novels & listening songs. Hard working.
PERSONAL Date of Birth : Sex : Marital Status Nationality : Religion Father’s Name
10 February 1980. Female. : Unmarried. Indian : Christian : Mr. A. Wilson
Annie Antony
