Administration Customer Services (universal Cv Example)

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CV

Ivor Gooden Address Line 1 Address Line 2 Address Line 3 Postcode Telephone: (1234) 5678910. Mobile: 12345 67890. Email: [email protected]

FACILITIES MANAGEMENT / ADMINISTRATION / CUSTOMER SERVICES An accomplished Facilities/Administration Manager with wide ranging experience gained from a progressive career within Financial Services sector, I.T. Distribution and Customer Services. Having successfully established and enhanced departments, devised procedures such as recruitment, training and development programmes for staff whilst ensuring adherence to regulations and legislation. Effective negotiations throughout. Now looking for a new challenging opportunity within a company that offers a genuine opportunity for career progression and rewards on merit and hard work.

_______________________________________________________________________ AREAS OF EXPERTISE Facilities management Budget Control Recruitment Leadership Fleet management

Resource management Customer Service Staff training and development Negotiating Property maintenance

Computer literacy Administration Financial planning Security Health and Safety

EDUCATION / PROFESSIONAL DEVELOPMENT NVQ Level 4 FPC1 OND

Business Management Financial Planning Certificate Business Studies

(Commencing in July 2003) 1998 1994

PROFESSIONAL EXPERIENCE & SIGNIFICANT ACHIEVEMENTS

RESOURCES AND ADMINISTRATION MANAGER

Sep 00 - Present

Janson Computers Plc (t/a. Computers Unlimited) Facilities and General management position: Management of the office, warehouse and the administration department ensuring all infrastructures run smoothly and effectively leading and motivating direct reporting individuals at all times. Dealt with Lease / legal matters: Negotiation with Landlords and contractual obligations. Arranged Tenants / Landlords’ Meetings. Procurement of non-stock goods and services Negotiation of costs and implemented a new procurement and replacement programme. Ensured goods and services are provided economically and on time. Negotiation of policies, management of commercial, marine, GIT and vehicle policies, administration of claims and settlements Controlled budgets in excess of £1 Million. Tendered, procured and administration of new security systems. Thereafter maintained and up-dated data. Appraised/PDP and associated documentation. Sustained a safe, secure, hygienic and attractive office facility at all times. Dealt with Health & Safety and Welfare matters. Determined contractor selection criteria. Negotiated rates and terms of business for all non-stock suppliers and contractors, such as electricians, plumbers, maintenance, builders including garages/dealerships and insurers etc. Ensured vehicles are managed safely and economically. Ensured that the bi-annual appraisal/PDP process is carried out for all staff.

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_______________________________________________________________________ PROFESSIONAL EXPERIENCE & ACHIEVEMENTS (CONT)

OFFICE MANAGER

1997 - 00

Pearce Arrow Ltd, Bushey, Hertfordshire. Dealt with all aspects of running an administration team. Provided service to 6 sales consultants / financial advisors. Established new, efficient administrative procedures. Negotiated software for the company, working with outside consultants and purchased new and up-to-date hardware and software as appropriate. Dealt with all elements of support administraion team, recruitment and interview, training. Involved in all elements of the Pension Review, liaised with PI Insurers and all outside suppliers. Produced all RI’S commission statements on a monthly basis and raised cheques for payment. Paid bills, (Imprest System) and banked monies on a daily, weekly and monthly basis.

DIVISION ADMINISTRATOR

1989 - 97

United Assurance (now Friends Provident) Established and developed new division, administered and processed all products and services. Provided cover for key support staff across nine divisional offices. Recruited and developed an administration team of six Produced MIS statistics. Liaised with external service suppliers (e.g. arrangement of client Medicals). Devised and implemented all systems for new Financial Planning Sales Division. Wrote and frequently updated procedures manual to reflect system improvements. Produced first in-house Financial Action Plans. Devised new systems to accommodate changes in portfolio and industry regulations. Trained direct sales staff to accommodate new Point of Sale system. Devised and implemented a training programme for management, administration and sales staff. Organised successful divisional activities including foreign trips and annual award dinners. Negotiated costs, secured venues and co-ordinated programme of events. Conducted office and sales support staff training in administration procedures and benefits.

Early Career Summary: Branch Administrator Sales Office Supervisor UK Reporting Supervisor Personnel Assistant Temporary Assignments Youth Service Officer

TFC – National Financial Sanyo Marubeni (UK) Ltd Graydon ATP GEC Avionics Ltd) Various Employment Agencies Kenton JYC

(1989) (1988-89) (1985-88) (1984–85) (1983-84) (1982-83)

________________________________________________________________ Personal: Date of Birth:

16/11/60.

Marital status:

Married.

Interests/pastimes: Voluntary Youth Work, theatre and cinema, swimming and netball, travel, Internet.

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