Aamba Pom Syllabus

International Academy of Management and Economics Noli Santos International Tower, 1061 Metropolitan Ave. San Antonio Village Makati City, Philippines

MBA SYLLABUS

Course Code: Bus 502 Course Name: Production and Operations Management Professor: Pedrito A. Salvador E-mail Address: [email protected] Cell phone No. +63 09173882477

Course Description: The operations function is the heart of any business and as such is central to the success or failure of organizations. This course therefore aims to provide students with a valuable opportunity to gain an understanding of the theory and practice of organization’s management and to explore the increasingly vital role technology and innovation has to play in the operations management of the firm. Operations management is concerned with how organizations produce goods and services. Since the production of goods and services is the reason why organization exists, it is clear that the effective and efficient management of operations is a concern for all managers. This is regardless of the size or sector location of their organization. Managers should be able to create and maintain the necessary conditions for productive work, often in a climate of resource constraints and increasingly in a global context. Course Objectives: After completing this course, students will be expected to be able to: Understand the theory and practice of operations management in both manufacturing and services. Develop a critical understanding of production technology and its significance for innovating firm. Develop through discussion and debate, reasoning skills applicable to a range of technological and operational issues as provided in the assigned group case studies. Understand the social basis of production and changes in the division of labor. Appreciate information technology and its significance for the organization of production.

Key Students Skills: Communication Working with others Self Discipline Improving own learning and performance Information Technology Skills Numerical and Problem Solving Course Teaching and Learning Methods: Lectures Class Discussion Group Case Presentation Video Clip Showing Special Project Research Comprehensive Examination Course Resources: Textbook: Operations Management Brown; Blackmon; Cousins; Maylor, : 1/e Reference Book and Authors: Operations Management 1 .Aquilano, Chase Jacobs, 10e 2. Stevenson, 10/e 3. James Evans, 5/e 4. Krajewski/Ritzman, 5/e 5. Jay Heizer and Barry Render, 8/e Reference Web Sites: www.mhhe.com/pom : www.poms.org Prerequisites: OM, HRM, Managerial Statistics Student Performance Measurement: Criteria

% Distribution

Attendance/Punctuality Theory Presentation Case and Theory Summary Case Presentation/Discussion Special Project /Presentation Comprehensive Examination Total:

10 10 15 25 20 20 100%

Grading 97-100…1.0 94-96…..1.25 91-93…..1.5 88-90…. 1.75 85-87…. 2.0 < 85…..5.0

Course Guidelines: A. Individual 1. Each student shall work on his own through home study of the POM topics as specified on the succeeding course schedule. Self –study readings shall be done to acquire knowledge on the detailed meanings of concepts and principles as given and fully exemplified in the textbook. 2. Each student shall submit a three-page summary of their theoretical readings with their commentary based on their working experiences. No late summary will be accepted. B. Group Study 1. Assigned group shall work and present to the class the case topic and case study provided by the syllabus. A copy of the group’s analysis and solution shall be submitted before the presentation. The Kepner and Tregoe method of case analysis and solution recommendation shall be used. 2. Each non-presenting student shall submit a minimum of 3- page double spaced analysis of the assigned group case using also the KT method. It is expected that non-members will use his report as basis of challenging the analysis and solution of the assigned group. This is the basis of class participation. No late case study report shall be accepted. 3. Each group shall be required to undertake a special project during the course process. Special project aims to study and analyze business problems arising from the operation of an actual local service or a manufacturing company. The group shall submit a complete analysis and recommendation of the resolution of the problem. Use of KT format and inclusion of company introduction and background that leads to the formation of the major problem must be included. The problem might be one of the topics we have discussed from the course and shall be submitted and presented on a scheduled session. 4. Highest possible grade for any late special project report shall be 2.0. 5. Examination shall be given at the end of the session. This is to test student’s total comprehension on the knowledge acquired from the course.

Course Activities and Schedule: Session Activities

Learning Method

Responsibility

1.0

Class Organization Course Definition Project Definition Student Performance Guidelines Course Activities/Schedule

Presentation

Professor

2.0

Operations Introduction Theory

Lecture Home Study

Professor Student

3.0

Operations and Productivity Theory

Lecture Home Study

Professor Student

4.0

Operations Strategy for Competitive Advantage/ Group Study: Motorola in China

Home Study

Student

Theory and Case Presentation

Group 1

5.0

New Products and Services Group Study: Grayson Pharmaceutical

Home Study Theory and Case Presentation

Student Group 2

6.0

Process Design and Layout Group Study: Toshiba Ome Works

Home Study Case Presentation

Student Group 3

7.0

Managing Supply Group Study: Electronics Company Distributors

Home Study Theory and Case Presentation

Student Group 4

8.0

Managing Capacity Group Study: Align Technology Inc.

Home Study Theory and Case Presentation

Student Group 1

9.0

Managing Throughput Home Study Group Study: Blanchard Importing Theory and Case and Distributing Co.Inc. Presentation

Student Group 2

10.0

Project Management Group Study: Denver International Airport

Home Study Theory and Case Presentation

Student Group 3

Home Study

Student

11.0 ` Managing Quality

Group Study: General Electric Links: www.asq.org www.juran.com www.deming.com 12.0 Special Project Presentation Submission of Projects 13.0

Comprehensive Examination

Theory and Case Presentation Research

Group 4

Presentation

Two Groups

Final Testing

All

Student

Case Method of Instruction General Objectives 1.0 Case method of study is a very effective method in improving an individual’s ability to analyze a situation, establish premises, arrive at valid conclusions, decide on courses of action and visualize consequences and results. 2.0 The method is intended to expose students to business problems in a real setting. It enhances the dimensions of written and oral communications, judgments, stress tolerance, human relations, leadership, effective presentation and defense strategies. 3.0 It teaches students to recognize the underlying elements inherent in any business dilemma and to formulate solution in spite of the built-in limitations and contradiction. 4.0 It inevitably brings the priorities and concerns of several disciplines into focus. It develops managers with generalist perspectives through analytical and integrative thinking. 5.0 The method gives challenging exercises in personal interaction, becoming a training ground for students to develop the techniques of cooperative teamwork so essential to success in the corporate world. 6.0 It gives enough and adequate experience to students regarding ability to debate, to respond smoothly under pressure and criticisms, unlimited sharing of perceptions, impressions and

work-related experiences with other students, that are all vital to succeed in the world of business ,economic, political, military and government bureaucracy. Finally, the purpose of case analysis is to teach students how to think, to exercise his power of analysis, logic, and his decision-making ability.

Case Presentation Guidelines Kepner and Tregoe Model 1.0 All presentation will be done in a manner that will simulate actual business presentation, i.e. use of overhead projector, in-focus projector, laptop, video showing etc. 2.0 Time allotment Presentation: Theory Used - 40 min. Case Analysis - 40 min. Class Discussion - 40 min. Recapitulation - 30 min. 3.0 Case Analysis Format I. Point of View Viewpoint shall be a decision maker. He can be the Production Manager, Operations Director or VP Manufacturing. Management Consultant, expert in operations can also assume the point of view. II. Definition of Problem Major problem only, not minor or symptoms III. Statement of Objectives Must - Objectives that are measurable in terms of time, cost, efficiency, and productivity. Wants - Objectives that are qualitative in nature. IV. Areas of Consideration All factors that causes or leads to the formation of problem and its effects. Organization, financial, cost and market characteristics, technology, product design,

production systems, work environment, logistics systems etc. Statement of SWOT can also be considered. V. Alternative Courses of Action 1.0 Alternatives that is mutually exclusive or independent to one another. 2.0 Each alternative shall be a possible solution to the problem, workable and can be implemented. 3.0 Each alternative is strengthened by advantages and weakened by disadvantages. 4.0 Refrain from status quo. VI. Recommendation Alternative that characterizes factors that will resolve the problem. This means, it has the highest number of advantages and lowest number of disadvantages. VII. Plan of Action These are activities needed to implement and strengthens the chosen alternative measured by time and who is responsible. VIII. Potential Problem Analysis Anticipated problems are assessed as a result or due to an effect of the action plans generated. IX. Fallback Analysis Corrective Measures to arrest potential problems. 3.0 Respect the assigned group during presentation of their report and analysis. 4.0 Everyone is encouraged to react and challenge the presenting group pertaining to the analysis and solutions they have generated. 5.0 Avoid non-relevant questions during question and answer portion. 6.0 Every student is a professional and possesses an ethical attitude. 7.0 Copying of other’s report (plagiarism) is also discouraged.