Ps Consulting Seminars Guide

PS Consulting Seminars Guide November 2007 1. Course Title: 21st Century Operations Management Course Description: The course provides participants with an overview of the activities, decisions and responsibilities of operations managers, and examines how operations management contributes to a company’s corporate and strategic goals. This course offers a mix of strategic and qualitative approaches to the management of the operations function in both manufacturing and service operations. Course Objectives: This course focuses on the issues associated with operations management. The specific objectives are; 1. To help the participant in understanding operations management and the variety of concepts that can be applied in managing the operations function of today’s businesses. 2. To understand the role and importance of operations management in diverse organizations, including both manufacturing and service organizations. 3. To gain an appreciation of strategic importance of operations in a global business environment. 4. To obtain a broad perspective of product and process design and its implications for both manufacturing and service businesses. 5. To develop a skill set for quality and process improvement. 6. To learn the value of supply chain management and inventory management in the effective control of materials and processes. Participant: Operations Manager Production Manager Engineering Manager Production Control Manager Purchasing Manager Traffic Manager Manufacturing Manager Production Supervisor Time Duration: 16 hours Lecturer Fee: P2000 per person

2. Course Title: Strategic Quality Management Course Description: "Use of various methods and recent developments of quality control (such as QA/QC, Deming and TQM) are covered in detail. Quality in design and planning is stressed as equally important to quality in the constructed project and quality in production of goods and services" This course familiarizes students with quality control techniques, quality assurance issues and quality management methods. Course Objectives: 1. Provide an introduction to the fundamental concepts of statistical process control, total quality management, six sigma and the application of these concepts, philosophies, and strategies to issues arising in government and industry. 2. Enhance the student’s understanding of the complexities of statistical analysis and control-chart interpretation and their work-place application. 3. Provide skills in diagnosing and analyzing problems causing variation in manufacturing and service industry processes. 4. Provide a basic understanding of "widely-used" quality analysis tools and techniques. Create an awareness of the quality management problem-solving techniques currently in use. Participant: Quality Control Manager Quality Systems Manager Production Manager Operations Manager Marketing Manager Quality Supervisors Production Supervisors Time Duration: 16 hours Lecturer Fee: P2000 per person

3. Course Title: Strategic Six Sigma Course Description In today’s expanding global economy many businesses are under tremendous pressure to remain competitive. Six Sigma helps customers achieve this goal by delivering products and services better, faster and at a lower cost, while increasing levels of customer satisfaction. Six Sigma can be applicable to all industrial sectors making it attractive to both private and government. With high cost savings and efficiency gains, Six Sigma Strategy, is now seen as mandatory in many organizations. Course Objectives 1. To introduce the principles, concepts and applications of Six Sigma in order to effectively apply the elements and methods of Six Sigma in the work environment. 2. To provide tangible business results and cost savings that are fully accountable, e.g.: consistently delivering services quicker, cheaper, with less variation, less waste, and increased reliability as dictated by the marketplace. 3. It provides reduction in defects, failure costs, complaints, and process costs. It improves productivity and response to process changes/ requirements. 4. To apply the DMAIC model each step of the way. You'll learn how to define, plan, implement, and close a Six Sigma project. You'll also know how to use process capability and how to apply lean thinking. And you'll understand the basics of advanced Six Sigma tools such as sampling, design of experiments (DOE), analysis of variance (ANOVA), hypothesis testing, control charts, and probability distributions Participant: Quality Manager Production Manager Engineering Manager Manufacturing Manager Quality Engineer Quality Supervisor Production Supervisor Time Duration: 16 Hours Lecturer Fee: P3000 per person

4. Course Title: Supply Chain Fundamentals Course Description Supply chain management professionals play a key role in capturing customer demands, creating forecasts, developing schedules, ordering and managing inventory, controlling production orders, and maximizing customer satisfaction. This course will help you succeed in the supply chain management field. You will learn which actions to take when confronted by almost any situation. You'll understand how to represent top management's interests on the shop floor, and you'll know how to translate such initiatives as strategic planning, sales and operations planning, and new product introduction into achievable, operational plans. Course Objectives 1. You'll understand all the necessary elements to fulfill the requirements of a formal supply chain cycle beginning with developing long-range production, sales, and capacity plans and ending with planning, implementing, and controlling daily manufacturing schedules. 2. You'll master the fundamentals of supply chain management, including customer demand forecasting, master production scheduling (MPS), and material requirements planning (MRP), capacity planning, and production activity control (PAC). Participant: Purchasing Manager Production Control Manager Inventory Control Manager Traffic Manager Production Manager Purchasing Supervisor Inventory Supervisor Warehouse Supervisor Time Duration: 16 Hours Lecturer Fee: P2000 per person

5. Course Title: World- Class Operations Management Course Description: This operations management course is intended to be a survey of the world-class operating practices and procedures found in both manufacturing and service delivery firms. We will focus our attention on those business processes and procedures used to transform various inputs into finished goods and services. World- Class Operations management focuses on the systematic planning, design, and operation of all processes required for the production of goods and the delivery of services. Thus, operations management spans almost all the real value-added activities of an organization including product and process design, customer order management, production, and service delivery. Operations management also includes many supporting value-added activities such as purchasing, material requirements planning, inventory management, project management, and process improvement. Course Objectives: 1. This course seeks to improve your understanding of operations management and to give you specific skills. At the end of this course, You should have: • • • • •

gained an appreciation of the importance of operations. understand how a product or service is designed, produced and delivered to the customer. learned basic project management principles. learned to appreciate group dynamics in project work. developed a terminology base allowing you to effectively converse with veteran operations management personnel.

You should also have increased your ability to • • • •

develop and execute a research plan organize and write an effective team project report. organize and deliver a team-developed oral presentation. work cooperatively and productively on a project team.

Participant: Production Manager Manufacturing Manager

Quality Manager Service Manager Purchasing Manager Production Control Manager Inventory Control Manager Production Supervisor Quality Supervisor Time Duration: 24 hours Lecture Fee: P3000 per person 6. Course Title: Statistical Process Control Course Description Industrial production often involves mass production of the same part. For such parts to properly assemble and function in the final product, it is necessary to keep the variation in quality characteristic to a minimum. The variation in quality characteristics are caused mainly by two sources; known as common and special causes. Statistical process control (SPC) is used to study the process performance and understand sources of variation with the intention of making corrective actions to reduce variation. Course Objectives The primary focus of the course will be to help attendees develop a working understanding of the normal distribution and how to construct control charts for variable and attribute data. The attendees gather understanding of how to use DOE results for SPC, calculate process capabilities, and learn how to communicate with design engineering in terms of process capabilities. Participant: Quality Supervisor Process Engineer Design Engineer Production Supervisor

Manufacturing Supervisor Industrial Engineer Time Duration: 16 hours Lecturer Fee: P1500 per person