34th Annual Convention & Expo Registration Brochure

• INFORMATION Where

• DIRECTIONS

Boston Marriott Copley Place 110 Huntington Avenue, Boston, MA 02116 617-236-5800 • www.marriott.com The hotel is wheelchair accessible.

When

Thursday, October 29, 2009 8 a.m. – 9 a.m. | Registration 8 a.m. – 4 p.m. | Expo 9 a.m. – 5 p.m. | Convention

Registration

Council Members, $110 Non-Members, $165 (Until 9/25) Council Members, $125 Non-Members, $190 (After 9/25) Registration fee includes access to: • Workshops and Expo • Continental Breakfast • Lunch • Reception • Convention Program Book and Materials

CEUs

Approval for CEUs for Social Workers, Licensed Mental Health Counselors and Alcohol & Drug Counselors is pending.

Accommodations Call the Marriott Copley Place at 800-228-9290 for reservations. Special rates may be available;request the MA Council Room Block.

Boston Marriott Copley Place, 110 Huntington Avenue,Boston From the North – Take Route 93 South to Exit 20 B-A toward MassPike/I-90 W.Follow signs for Albany Street and merge onto Albany Street.After nearly half a mile,turn right onto East Berkeley Street.After nearly half a mile,turn left onto Tremont Street.After nearly half a mile, turn right onto West Newton Street.After nearly half a mile,turn right onto Huntington Avenue / Avenue of the Arts / Rt.9.The hotel is on the right. From the South – Take Route 93 North to Exit 16 (Southampton St.toward Andrew Square). Take a left at the bottom of the off-ramp onto Southampton Street.Continue more than a mile and a half,as Southampton becomes Massachusetts Avenue.Turn right at Huntington Avenue/ Avenue of the Arts / Rt.9.The hotel almost half a mile down the street on the right. From the West – Take Route 90 East (Massachusetts Turnpike) to Exit 22 (Prudential Center/Copley Square).Take the left exit lane.Once above ground on Huntington Avenue and at the first set of lights,make a U-turn at West Newton Street and continue back on the Huntington Avenue / Avenue of the Arts Rt.9.The hotel is on your right. Parking – Parking is available at the Marriott Copley Place garage.Special rates are available; from 8 a.m.to 6 p.m.,vehicles may park for only $16. MBTA – The Marriott Copley Place is accessible by public transportation.Take the Green Line (E Line) to the Prudential Center Stop.To park and ride,drive on Route 128 to the Grove Street Exit,and park at the Riverside T Station.Take the Green line from Riverside (D line) into Park Street Station and switch to the E-line for the Prudential Center stop.After you exit the subway level,the Marriott Hotel will be across the street on your left.Riverside Station,Park Street and Prudential Station are wheelchair accessible.

Mission: Possible Workshop topics for everyone...

A DVOCACY • FUNDING • MA NA GING

G O V E R N A N C E • I N C L U S I O N • T EC HN OL O G Y

Early-bird registration until Friday, September 25! Standard registration until Thursday, October 22!

REGISTRATION FORM For additional registrants, please duplicate this form or download a group registration form at www.providers.org/convention Mail Registration Form and Payment to: Massachusetts Council of Human Service Providers, Inc., 250 Summer Street, Suite 237, Boston, Massachusetts 02210 Voice: 617-428-3637 • Fax: 617-428-1533 • [email protected] • www.providers.org

Early-bird registration (On or Before 9/25): Standard registration (After 9/25):

❑ Council Member $110 ❑ Council Member $125

❑ Non-Member $165 ❑ Non-Member $190

PARTNERSHIPS • MARKETING • NETWORKING

Additional Discount Information!

Receive 20% off your total if you register 20+ people

S O C I A L E N T E R P R I S E • MENTORING SUPERVISION • LEADERSHIP

REGISTRANT’S TITLE AGENCY ADDRESS STATE

PHONE

EMAIL

Please indicate workshop selection numbers. Morning (1 – 15)___________

❑ ❑ ❑ ❑ ❑

Social Work CEUs _________

ZIP

I would like information from the convention partners about:

❑ Human service partners & state Afternoon (16 – 30 )___________

(Your license number)

Licensed Alcohol & Drug Counselor CEUs ________ (Your license number) Licensed Mental Health Counselor CEUs ________ (Your license number) I would like a vegetarian lunch

❑ ❑ ❑ ❑

agencies Educational opportunities Financial or management consulting Staffing solutions Marketing or fundraising

❑ Technology for program or office ❑ ❑

needs Furniture and supplies for office & program needs Vehicles, utilities and other facility needs

V I D E R S’ COUNCIL

for caring communities

Mission: Possible 34th Annual Convention & Expo Marriott Copley Place Hotel • Thursday, Oct. 29, 2009

INNOVATION • TIME MANAGEMENT • DIVERSITY

Receive 10 % off your total if you register 10-19 people

REGISTRANT’S NAME

CITY

PR

PR

V I D E R S’ COUNCIL

for caring communities

M A S S AC H U S E T T S CO U N C I L O F HUMAN SERVICE PROVIDERS, INC. 250 Summer Street • Suite 237 • Boston • Massachusetts 02210 617-428-3637 • f: 617-428-1533 • [email protected] • www.providers.org

I need the following reasonable accommodations (e.g. sign language interpreter) ______________________________________________________________________________

PRSRT STD U.S. POSTAGE PAID GLOUCESTER, MA PERMIT NO. 1

Join the Council at Mission: Possible to:

• Celebrate our workforce’s accomplishments • Learn new skills and network with your peers • Visit our expo vendors who can help you save time

and money • Applaud the caring businesses in our state • Dialogue with state commissioners, secretaries and legislators about issues important to you

Keynote Speaker

Peer Provider Awards Host

Robert Egger

Maria Stephanos

Founder & President, DC Central Kitchen

Anchor,Fox25 News

METHOD OF PAYMENT ❑ ❑ ❑

Non-refundable check enclosed made payable to: Providers’Council MasterCard Visa

CARD ACCOUNT NUMBER & EXPIRATION DATE NAME AS IT APPEARS ON CARD CARDHOLDER’S SIGNATURE

34th Annual Convention and Expo Marriott Copley Place • Thursday,October 29,2009

Massachusetts Council of Human Service Providers, Inc. 250 Summer Street • Suite 237 • Boston, MA 02210 p: 617.428.3637 • f: 617.428.1533 • www.providers.org

Mission: Possible Keynote Speaker Robert Egger Robert Egger is the president of the DC Central Kitchen, where unemployed men and women learn marketable culinary skills while donated food is converted into balanced meals. Since opening in 1989, the DCCK has distributed over 20 million meals and helped 700 men and women gain full-time employment.

8:00 am

Registration and Continental Breakfast Expo Opens

9:00 am

Welcome Michael Weekes, President/CEO Providers’ Council

Robert was the co-convener of the first Nonprofit Congress in 2006, is the founder of the V3 Campaign, and serves on the boards of the Food Systems Leadership Institute (based at UNC, Chapel Hill) and Street Sense, Washington D.C.’s “homeless” newspaper. Robert has been on the NonProfit Times “50 Most Powerful and Influential Nonprofit Leaders” list every year since 2006. He was the recipient of the Restaurant Association of Metropolitan Washington’s 2007 “Lifetime Achievement” award and the 2004 James Beard Foundation “Humanitarian of the Year” award. He has also been named an Oprah Angel, a Washingtonian of the Year, a Point of Light and one of the Ten Most Caring People in America, by the Caring Institute. He is also a 14-gallon blood donor to the American Red Cross.

Dr. JudyAnn Bigby, Secretary Executive Office of Health & Human Services 9:15 am

Peer Provider Awards Host

Awards of Excellence Ceremony Randal Rucker, Board Chair Providers’ Council

11:00 am

Morning Workshops

12:30 pm

Luncheon and Entertainment Lyrical Edge Productions

1:30 pm

Maria Stephanos

Maria Stephanos anchors FOX25 News at 6:00, 10:00 & 11:00, a position she says is a passion — not just a job. Maria has been with FOX25 since 1997. She began as a general assignment reporter and later added fill-in anchor duties to her workload. Born and raised in Groveland, Massachusetts, Maria’s deep ties to the Boston area have proved valuable in covering local issues and major New England news. She believes being able to tell people night after night about what’s going on in their community is “amazing.” Maria’s versatility as a reporter has led to numerous high-profile assignments. She’s covered state and national elections, Democratic and Republican conventions, and a variety of breaking news stories. Her New England roots and reporter skills give her an edge on the anchor desk. Maria’s connection with New Englanders goes beyond delivering the news. She’s an avid supporter of many charitable organizations including ABCD, The Massachusetts Chapter of the Juvenile Diabetes Research Foundation, The American Cancer Society and The Make-A-Wish Foundation. Maria came to FOX25 from WJAR-TV in Providence, RI where she covered spot news. Her career also includes reporting for WCBS radio, WABC radio, NPR radio and WNBC radio. Maria received an Associated Press award in 2000 for her feature reporting. She holds a master’s degree in mass communications from Emerson College.

Keynote Speaker Robert Egger, President DC Central Kitchen

10:15 am

Robert’s book on the nonprofit sector, Begging for Change, received the 2005 McAdam Prize for “Best Nonprofit Management Book” by the Alliance for Nonprofit Management. Robert speaks nationally and internationally on hunger and homelessness, social enterprise, and nonprofit unity.

Your Day At-A-Glance

Peer Provider Awards Ceremony Hosted by Maria Stephanos, Anchor Fox25 News

2:30 pm

Afternoon Workshops

Platinum Sponsors

4:00 pm

Chair’s Award and Reception

Morning Workshops 1. Advocacy & Public Policy for Nonprofits

• Jessica Crotty, Senate Budget Director, Mass. State Legislature • Lisa Simonetti, Principal, Hub Strategies When it’s time to call your legislators and advocate on behalf of a bill, do you ever wonder what really happens with your request? How do constituents impact the process, how does the legislative process work and how exactly does the state build its $25 billion budget? Find out the answer to those questions from a Beacon Hill senior staffer and a lobbyist during a frank session on advocacy.

2. The Power of Partnerships: Mergers and Alliances in a Changed Economy

• Tom McLaughlin, Director NFF Consulting Services, Nonprofit Finance Fund This workshop will cover a variety of valid options organizations may need to consider. You will learn how to decide what type of collaboration – merger or alliance – makes the most sense for your organization. You will hear about successful mergers in Massachusetts and elsewhere, and you will understand some of the prerequisites for success in this tricky process.

3. Funders Roundtable

• Michael Olivieri (moderator), Publisher, Boston Business Journal • Celina Miranda, Charitable Giving Manager, The Bank of New York Mellon • Geeta Pradhan, Director of Programs, The Boston Foundation • Beth Smith, Executive Director, The Hyams Foundation This workshop, moderated by a media expert who promotes philanthropy, will include a panel of program officers from local and statewide foundations. The panelists will discuss the role of philanthropy in these difficult times, what foundations are seeking from applicants/grantees,and how to approach foundations for resources in a challenging economy. It will also include a discussion about how to talk to your funders about your organization’s financial difficulties.

4. Managing Challenging Employee Behaviors

• Casey Hall, Principal, Casey Hall Training Associates In this workshop, participants will explore the nature and dynamics of interpersonal conflict, effective communication, styles of dealing with conflict, fairness issues, and the value of joint problem-solving. Using self-assessment tools and information sharing, you will gain new information on how to resolve conflict and deal more effectively with challenging employee behaviors.

6. Including Individuals with Disabilities

• Melanie Marzolf, Mentoring & National Center Program Associate, Partners for Youth with Disabilities • Kaela Vronsky, Mentoring & National Center Director, Partners for Youth with Disabilities This workshop offers human service providers practical tips on enhancing the ability of organizations and programs to be more inclusive of individuals with disabilities. Participants will learn about the benefits of inclusion, appropriate etiquette and language, and how to apply these principles to their programs.

7. So You’re Going to Manage a Technology Project...

• Lisa Daigle, President, DataSys Corporation What really needs to happen when you roll up your sleeves to manage a technology project? What are the ideal personality characteristics of a project manager? What’s the definition of a successful project? What is the vendor expecting from you? How do you ensure that knowledge doesn’t walk out your door? Gain an insider’s perspective by attending this presentation.

8. Successful Strategic Planning

• Jodi DeLibertis, Principal, Greater Good Consulting • Lydia Watts, Principal, Greater Good Consulting Many organizations have thought about or gone through traditional strategic planning efforts, but at the end have felt disappointed or without a clear sense of direction and purpose. Learn how to assess what is holding your organization back from engaging in true strategic planning. No more endless discussions and debates about your core purpose and programs. Come to this workshop to learn how to fire up your stakeholders, to get excited about your future and to find your path to it!

9. Effects of the new Data Security Regulations

• Donald Reczek, Director of Managed Services, KDSA Consulting LLC In this workshop, participants will learn how the new Massachusetts Regulatory Compliance Law affects all companies’ IT infrastructure and the mandates for companies to comply by January 1, 2010. These mandates include server protection, data encryption, password protection on all desktops and laptops, and notification of all affected parties when personal information of employees and/or customers has been breached.

10. Top Ten Governance Issues for 2009 5. Mentoring Professional Development

• Joe Gomes, Senior VP of Developmental Services Division, Vinfen • Lisa Macchi, Senior Training Specialist of Management & Employee Development, Vinfen • Donald Rankins, CBFS Program Director, Residential Rehabilitation Division, Vinfen • Stephanie Schmidt, Assistant Program Director, Gateway Arts Vinfen • Mary Valachovic, Director of Service, Developmental Services Division, Vinfen This workshop will focus on the mentoring program as a valuable tool for professional development and fostering growth opportunities for a diverse workforce. This mentoring program model is transferrable to small and large organizations, and is for all types of employees. The panel will discuss the mentor program structure and its evolution over the last six years and the positive gains that have been realized at Vinfen. Panelists, who are current or former mentors and partners at Vinfen, will share their thoughts about and experiences with the year-long program.

• Richard Allen, Partner, Casner & Edwards, LLP • Robert Cowden, Partner, Casner & Edwards, LLP Providers face a constantly shifting set of regulatory, tax, governance and accounting requirements. This workshop, geared towards senior managers, will review the top ten developments impacting human service provider organizations for 2009, including changes in endowment spending, new ethics laws and lobbyist requirements, COBRA and CORI reform and changes in accounting practices.

11. Next Steps in Managing Your Diverse Workforce

• Debora Bloom, Principal, Debora Bloom Associates Your staff is now more diverse, your managers are more aware, and you measure some aspects of diversity and inclusion. What can you do next to maintain and deepen your agency’s diversity progress? This session lets you sample tools, practices and perspectives that can help you move your staff and organization to the next level of diversity awareness and skill.

Afternoon Workshops 12. How to Develop an Evidence-Based Practice

• Wendy D’Andrea, Research Associate, The Trauma Center of Justice Resource Institute • Susan Wayne, President, Doc Wayne Athletic League Have you heard about Evidence-Based Practice? Are you wondering what it is or how your organization can implement it? Come to this workshop to learn the steps in the process from a proven, teachable, transferable treatment approach. Participants will learn how to design and implement a well-defined clinical approach with specific intended outcomes, through the case study of a therapeutic trauma-focused intervention called Sports-based Stabilization. This program is slated to be observed by a trained clinical researcher using a formal research protocol, who will document the extent to which Sports-based Stabilization is effective based on evidence through a pilot program and subsequent replication.

13. Linking Outcomes to Income

• Rebeka Mazzone, Rhode Island Region Director, Accounting Management Solutions, Inc. • Stephanie O’Leary, Senior Consultant, Accounting Management Solutions, Inc. More than ever, today’s grantors are realizing the importance of investing in program outcomes. Along with this realization is the increased emphasis on how to measure those outcomes not only in terms of numbers served, but also financial results. This interactive workshop will discuss ideas surrounding how to determine which program outcomes should be measured, with a particular focus on how to link those measures to your financial information and present them effectively to your board, management and constituents.

14. Chat with the Commissioners: Disabilities and Community Services

• Charles Carr, Commissioner, Massachusetts Rehabilitation Commission • Elin Howe, Commissioner, Department of Developmental Services • Janet LaBreck, Commissioner, Massachusetts Commission for the Blind • Heidi Reed, Commissioner, Massachusetts Commission for the Deaf and Hard of Hearing

15. Chat with the Secretaries and Commissioners: Health, Mental Health, Veterans’ Services and Elder Affairs

• John Auerbach, Commissioner, Department of Public Health • Ann Hartstein, Secretary, Executive Office of Elder Affairs • Thomas Kelley, Secretary, Department of Veterans’ Services • Eleanor Shea-Delaney, Assistant Commissioner for Program Development, Department of Mental Health

16. Developing Leadership for Our Sector’s Future

• Kelly Johnson, Chief Operation Officer, Bridgewell • Tammy Nothe-Hebert, Director of Individual Operations, Western Massachusetts Training Consortium • Candace Ouillette Gaumond, Program Director, The Association for Community Living • Daniel Sprout, Program Director, Kennedy-Donovan Center • Lexi Wolfe, Membership Development Associate, Providers’ Council Recent reports highlight a harsh reality – an impending shortage of leaders in the nonprofit sector. Is your organization preparing today’s young managers to become tomorrow’s leaders? To sustain leadership development, it is crucial for supervisors, managers, and executives to be able to identify, develop, and support emerging leaders in their organizations. This workshop will illustrate ways to improve leadership development at every level of your organization by giving participants the tools they need to recognize and cultivate potential leaders.

17. Innovation in Community Building

21. Performance Metrics for Nonprofits

• Karl Baker, Partner, McGladrey & Pullen LLP We will explore how nonprofits can use performance metrics to improve and evaluate operations. Participants will learn how to incorporate strategic planning into organizational planning, and how to incorporate benchmarking into the planning process. Participants will also learn the benchmarking process and techniques, and how to determine what metrics are best for their organizations.

22. Nothing Ever Gets Done at Staff Meetings! • Sapna Padte, Director of Consulting & Training, Teen Empowerment Staff often see interactive methods (a.k.a. "icebreakers") as a waste of time. Experience for yourself how incorporating interactive techniques into staff meetings can increase your staff’s productivity, engagement, and investment. You'll also learn a quick way to organize your meeting agenda so it naturally encourages more interaction.

• Dennis Rice, Executive Director, Alternatives Unlimited, Inc. Social isolation often accompanies community living. Over the past five years, Alternatives Unlimited has been pursuing solutions to that problem by consciously developing local coalitions and sponsoring “bridging innovations” that build community for all citizens. Find out the community organizing steps and financial strategies that are being used to develop an inclusive and selfsufficient community cultural center, agency headquarters, affordable housing, art gallery and restaurant. Participants will learn about the implications of the shifting service paradigms towards a community membership model of interdependence.

• Pam Kristan, Principal, Practical Matters Too much to do? Too little time? Get to the root of your time management troubles with the ABCs of Sustainable Time Management — attention that’s flexible or focused as needed, Boundaries that protect you and connect you to others, and Choices made in tune with your truest values. Learn hands-on skills to deal with distractions, priorities, reminders, procrastination, and being overwhelmed.

18. Cause Marketing for Human Services

24. Coping with Change

• David Roth, Founder, 4 THE CAUSE CONSULTING Branding and cause marketing can help you to diversify your revenue and support streams. Come to this workshop to learn how to build mutually beneficial cause marketing partnerships. Activities will include a SWOT analysis of your organization's brand, and will explore how to update your storytelling by refining and developing your organization's identity.

19. Brain Injury Impact and Implications

• Michelle Demore-Taber, Director NE Vocational Rehabilitation Program, Advocates, Inc. • Janet Lingerman, Senior Administrative Director, Advocates, Inc. This workshop will focus on the incidence and causes of brain injury and the physical, cognitive and social impacts on the survivor and family. Participants will learn compensatory strategies and practical solutions for maximizing survivors’ return to community-based living. Attendees will learn the similarities and differences between brain injury, developmental disability and mental health issues. The information provided will be relevant to managers, clinicians and direct care staff.

23. The ABCs of Sustainable Time Management

• Casey Hall, Principal, Casey Hall Training Associates Current workplace conditions are forcing rapid change upon all of us in the human service field. How you respond to change impacts the process of change. In this interactive workshop learn how to: • Proactively change with “change.” • Understand and utilize the strengths you have. • Develop more effective strategies for coping with change.

25. Using Leadership Transitions to Reenergize Board, Staff & Volunteers

• Laura Gassner Otting, President, Nonprofit Professionals Advisory Group Most staff think that leadership transitions bring uncertain times, and they worry about their next boss, especially in this economic climate. Transition can sink morale and send even the most vital team members to their computers to polish up their resumes. Instead of fearing the hiring process, make it work for you by using the key elements of search to build morale, re-engage staff, and re-ignite your board.

20. Make Web 2.0 Technology Work For You

• Kevin Gilnack, Membership Development Associate, Providers’ Council • Heather MacFarlane, Public Relations Manager, The Home for Little Wanderers • Michael Moloney, President & CEO, HMEA Participants will receive a brief overview of useful types of social media and how nonprofits — both large and small — are using them effectively. Join a nonprofit CEO, a public relations professional and a Council staff member as they discuss how social media can be used for connecting with the community, marketing and “reverse mentoring.” This workshop will touch on the following technologies: Facebook, LinkedIn, Twitter and Skype.

26. Weaving Technology into Youth Mentoring Programs

• Dana Saxon, Director of Partnerships, iMentor Interactive Youth are already connecting with one another on social networking platforms. How can you leverage this knowledge and technology to increase the depth and impact of mentor/mentee relationships while maintaining standards for quality and safety? In this session participants will discuss the development of closed, internal social networks designed for youth mentoring programs, enabling targeted and high-quality communication, as well as data tracking, monitoring, and reporting.

27. Social Enterprise Employment Models

• Audrey Higbee, Vice President Mental Health Services, Center for Human Development • Anne Wunderli, Director of Facilities & Social Enterprise, Pine Street Inn Participants will explore strengths and challenges of the social entrepreneurship employment model and will develop an understanding of its use compared with other employment models. The workshop will present two successful examples of social enterprise in Massachusetts: Riverbend Furniture and Abundant Table.

28. Care for the Care Giver

• Beth Sommers, Research Director, Pathways to Wellness This workshop will teach stress management, self-care and burnout prevention strategies, from both a didactic and experiential perspective. Human service providers can benefit greatly from learning self-care strategies and techniques that allow for a more enriched work experience, minimize stress and decrease burnout on the job. The emphasis will be on learning simple breathing techniques and acupressure points to treat common stress-related conditions such as headaches, sore muscles, and fatigue. The workshop also provides an opportunity to gain information about practices that may benefit clients.

29. Saving Trees, Saving Money: Going Paperless • Kevin J. Deroko, Senior Solutions Engineer, RICOH Business Solutions In this workshop, find out how your organization can reap savings by dramatically reducing office paper usage from the success achieved by another human service provider. Gain insight on how to get control of your document production and storage needs.

30. Chat with the Commissioners and Child Advocate: Children, Youth and Family • • • • •

Gail Garinger, Child Advocate, Office of the Child Advocate Julia Kehoe, Commissioner, Department of Transitional Assistance Sherri Renee Killins, Commissioner, Department of Early Education and Care Angelo McClain, Commissioner, Department of Children and Families Jane Tewksbury, Commissioner, Department of Youth Services

Mission: Possible Keynote Speaker Robert Egger Robert Egger is the president of the DC Central Kitchen, where unemployed men and women learn marketable culinary skills while donated food is converted into balanced meals. Since opening in 1989, the DCCK has distributed over 20 million meals and helped 700 men and women gain full-time employment.

8:00 am

Registration and Continental Breakfast Expo Opens

9:00 am

Welcome Michael Weekes, President/CEO Providers’ Council

Robert was the co-convener of the first Nonprofit Congress in 2006, is the founder of the V3 Campaign, and serves on the boards of the Food Systems Leadership Institute (based at UNC, Chapel Hill) and Street Sense, Washington D.C.’s “homeless” newspaper. Robert has been on the NonProfit Times “50 Most Powerful and Influential Nonprofit Leaders” list every year since 2006. He was the recipient of the Restaurant Association of Metropolitan Washington’s 2007 “Lifetime Achievement” award and the 2004 James Beard Foundation “Humanitarian of the Year” award. He has also been named an Oprah Angel, a Washingtonian of the Year, a Point of Light and one of the Ten Most Caring People in America, by the Caring Institute. He is also a 14-gallon blood donor to the American Red Cross.

Dr. JudyAnn Bigby, Secretary Executive Office of Health & Human Services 9:15 am

Peer Provider Awards Host

Awards of Excellence Ceremony Randal Rucker, Board Chair Providers’ Council

11:00 am

Morning Workshops

12:30 pm

Luncheon and Entertainment Lyrical Edge Productions

1:30 pm

Maria Stephanos

Maria Stephanos anchors FOX25 News at 6:00, 10:00 & 11:00, a position she says is a passion — not just a job. Maria has been with FOX25 since 1997. She began as a general assignment reporter and later added fill-in anchor duties to her workload. Born and raised in Groveland, Massachusetts, Maria’s deep ties to the Boston area have proved valuable in covering local issues and major New England news. She believes being able to tell people night after night about what’s going on in their community is “amazing.” Maria’s versatility as a reporter has led to numerous high-profile assignments. She’s covered state and national elections, Democratic and Republican conventions, and a variety of breaking news stories. Her New England roots and reporter skills give her an edge on the anchor desk. Maria’s connection with New Englanders goes beyond delivering the news. She’s an avid supporter of many charitable organizations including ABCD, The Massachusetts Chapter of the Juvenile Diabetes Research Foundation, The American Cancer Society and The Make-A-Wish Foundation. Maria came to FOX25 from WJAR-TV in Providence, RI where she covered spot news. Her career also includes reporting for WCBS radio, WABC radio, NPR radio and WNBC radio. Maria received an Associated Press award in 2000 for her feature reporting. She holds a master’s degree in mass communications from Emerson College.

Keynote Speaker Robert Egger, President DC Central Kitchen

10:15 am

Robert’s book on the nonprofit sector, Begging for Change, received the 2005 McAdam Prize for “Best Nonprofit Management Book” by the Alliance for Nonprofit Management. Robert speaks nationally and internationally on hunger and homelessness, social enterprise, and nonprofit unity.

Your Day At-A-Glance

Peer Provider Awards Ceremony Hosted by Maria Stephanos, Anchor Fox25 News

2:30 pm

Afternoon Workshops

Platinum Sponsors

4:00 pm

Chair’s Award and Reception

Morning Workshops 1. Advocacy & Public Policy for Nonprofits

• Jessica Crotty, Senate Budget Director, Mass. State Legislature • Lisa Simonetti, Principal, Hub Strategies When it’s time to call your legislators and advocate on behalf of a bill, do you ever wonder what really happens with your request? How do constituents impact the process, how does the legislative process work and how exactly does the state build its $25 billion budget? Find out the answer to those questions from a Beacon Hill senior staffer and a lobbyist during a frank session on advocacy.

2. The Power of Partnerships: Mergers and Alliances in a Changed Economy

• Tom McLaughlin, Director NFF Consulting Services, Nonprofit Finance Fund This workshop will cover a variety of valid options organizations may need to consider. You will learn how to decide what type of collaboration – merger or alliance – makes the most sense for your organization. You will hear about successful mergers in Massachusetts and elsewhere, and you will understand some of the prerequisites for success in this tricky process.

3. Funders Roundtable

• Michael Olivieri (moderator), Publisher, Boston Business Journal • Celina Miranda, Charitable Giving Manager, The Bank of New York Mellon • Geeta Pradhan, Director of Programs, The Boston Foundation • Beth Smith, Executive Director, The Hyams Foundation This workshop, moderated by a media expert who promotes philanthropy, will include a panel of program officers from local and statewide foundations. The panelists will discuss the role of philanthropy in these difficult times, what foundations are seeking from applicants/grantees,and how to approach foundations for resources in a challenging economy. It will also include a discussion about how to talk to your funders about your organization’s financial difficulties.

4. Managing Challenging Employee Behaviors

• Casey Hall, Principal, Casey Hall Training Associates In this workshop, participants will explore the nature and dynamics of interpersonal conflict, effective communication, styles of dealing with conflict, fairness issues, and the value of joint problem-solving. Using self-assessment tools and information sharing, you will gain new information on how to resolve conflict and deal more effectively with challenging employee behaviors.

6. Including Individuals with Disabilities

• Melanie Marzolf, Mentoring & National Center Program Associate, Partners for Youth with Disabilities • Kaela Vronsky, Mentoring & National Center Director, Partners for Youth with Disabilities This workshop offers human service providers practical tips on enhancing the ability of organizations and programs to be more inclusive of individuals with disabilities. Participants will learn about the benefits of inclusion, appropriate etiquette and language, and how to apply these principles to their programs.

7. So You’re Going to Manage a Technology Project...

• Lisa Daigle, President, DataSys Corporation What really needs to happen when you roll up your sleeves to manage a technology project? What are the ideal personality characteristics of a project manager? What’s the definition of a successful project? What is the vendor expecting from you? How do you ensure that knowledge doesn’t walk out your door? Gain an insider’s perspective by attending this presentation.

8. Successful Strategic Planning

• Jodi DeLibertis, Principal, Greater Good Consulting • Lydia Watts, Principal, Greater Good Consulting Many organizations have thought about or gone through traditional strategic planning efforts, but at the end have felt disappointed or without a clear sense of direction and purpose. Learn how to assess what is holding your organization back from engaging in true strategic planning. No more endless discussions and debates about your core purpose and programs. Come to this workshop to learn how to fire up your stakeholders, to get excited about your future and to find your path to it!

9. Effects of the new Data Security Regulations

• Donald Reczek, Director of Managed Services, KDSA Consulting LLC In this workshop, participants will learn how the new Massachusetts Regulatory Compliance Law affects all companies’ IT infrastructure and the mandates for companies to comply by January 1, 2010. These mandates include server protection, data encryption, password protection on all desktops and laptops, and notification of all affected parties when personal information of employees and/or customers has been breached.

10. Top Ten Governance Issues for 2009 5. Mentoring Professional Development

• Joe Gomes, Senior VP of Developmental Services Division, Vinfen • Lisa Macchi, Senior Training Specialist of Management & Employee Development, Vinfen • Donald Rankins, CBFS Program Director, Residential Rehabilitation Division, Vinfen • Stephanie Schmidt, Assistant Program Director, Gateway Arts Vinfen • Mary Valachovic, Director of Service, Developmental Services Division, Vinfen This workshop will focus on the mentoring program as a valuable tool for professional development and fostering growth opportunities for a diverse workforce. This mentoring program model is transferrable to small and large organizations, and is for all types of employees. The panel will discuss the mentor program structure and its evolution over the last six years and the positive gains that have been realized at Vinfen. Panelists, who are current or former mentors and partners at Vinfen, will share their thoughts about and experiences with the year-long program.

• Richard Allen, Partner, Casner & Edwards, LLP • Robert Cowden, Partner, Casner & Edwards, LLP Providers face a constantly shifting set of regulatory, tax, governance and accounting requirements. This workshop, geared towards senior managers, will review the top ten developments impacting human service provider organizations for 2009, including changes in endowment spending, new ethics laws and lobbyist requirements, COBRA and CORI reform and changes in accounting practices.

11. Next Steps in Managing Your Diverse Workforce

• Debora Bloom, Principal, Debora Bloom Associates Your staff is now more diverse, your managers are more aware, and you measure some aspects of diversity and inclusion. What can you do next to maintain and deepen your agency’s diversity progress? This session lets you sample tools, practices and perspectives that can help you move your staff and organization to the next level of diversity awareness and skill.

Afternoon Workshops 12. How to Develop an Evidence-Based Practice

• Wendy D’Andrea, Research Associate, The Trauma Center of Justice Resource Institute • Susan Wayne, President, Doc Wayne Athletic League Have you heard about Evidence-Based Practice? Are you wondering what it is or how your organization can implement it? Come to this workshop to learn the steps in the process from a proven, teachable, transferable treatment approach. Participants will learn how to design and implement a well-defined clinical approach with specific intended outcomes, through the case study of a therapeutic trauma-focused intervention called Sports-based Stabilization. This program is slated to be observed by a trained clinical researcher using a formal research protocol, who will document the extent to which Sports-based Stabilization is effective based on evidence through a pilot program and subsequent replication.

13. Linking Outcomes to Income

• Rebeka Mazzone, Rhode Island Region Director, Accounting Management Solutions, Inc. • Stephanie O’Leary, Senior Consultant, Accounting Management Solutions, Inc. More than ever, today’s grantors are realizing the importance of investing in program outcomes. Along with this realization is the increased emphasis on how to measure those outcomes not only in terms of numbers served, but also financial results. This interactive workshop will discuss ideas surrounding how to determine which program outcomes should be measured, with a particular focus on how to link those measures to your financial information and present them effectively to your board, management and constituents.

14. Chat with the Commissioners: Disabilities and Community Services

• Charles Carr, Commissioner, Massachusetts Rehabilitation Commission • Elin Howe, Commissioner, Department of Developmental Services • Janet LaBreck, Commissioner, Massachusetts Commission for the Blind • Heidi Reed, Commissioner, Massachusetts Commission for the Deaf and Hard of Hearing

15. Chat with the Secretaries and Commissioners: Health, Mental Health, Veterans’ Services and Elder Affairs

• John Auerbach, Commissioner, Department of Public Health • Ann Hartstein, Secretary, Executive Office of Elder Affairs • Thomas Kelley, Secretary, Department of Veterans’ Services • Eleanor Shea-Delaney, Assistant Commissioner for Program Development, Department of Mental Health

16. Developing Leadership for Our Sector’s Future

• Kelly Johnson, Chief Operation Officer, Bridgewell • Tammy Nothe-Hebert, Director of Individual Operations, Western Massachusetts Training Consortium • Candace Ouillette Gaumond, Program Director, The Association for Community Living • Daniel Sprout, Program Director, Kennedy-Donovan Center • Lexi Wolfe, Membership Development Associate, Providers’ Council Recent reports highlight a harsh reality – an impending shortage of leaders in the nonprofit sector. Is your organization preparing today’s young managers to become tomorrow’s leaders? To sustain leadership development, it is crucial for supervisors, managers, and executives to be able to identify, develop, and support emerging leaders in their organizations. This workshop will illustrate ways to improve leadership development at every level of your organization by giving participants the tools they need to recognize and cultivate potential leaders.

17. Innovation in Community Building

21. Performance Metrics for Nonprofits

• Karl Baker, Partner, McGladrey & Pullen LLP We will explore how nonprofits can use performance metrics to improve and evaluate operations. Participants will learn how to incorporate strategic planning into organizational planning, and how to incorporate benchmarking into the planning process. Participants will also learn the benchmarking process and techniques, and how to determine what metrics are best for their organizations.

22. Nothing Ever Gets Done at Staff Meetings! • Sapna Padte, Director of Consulting & Training, Teen Empowerment Staff often see interactive methods (a.k.a. "icebreakers") as a waste of time. Experience for yourself how incorporating interactive techniques into staff meetings can increase your staff’s productivity, engagement, and investment. You'll also learn a quick way to organize your meeting agenda so it naturally encourages more interaction.

• Dennis Rice, Executive Director, Alternatives Unlimited, Inc. Social isolation often accompanies community living. Over the past five years, Alternatives Unlimited has been pursuing solutions to that problem by consciously developing local coalitions and sponsoring “bridging innovations” that build community for all citizens. Find out the community organizing steps and financial strategies that are being used to develop an inclusive and selfsufficient community cultural center, agency headquarters, affordable housing, art gallery and restaurant. Participants will learn about the implications of the shifting service paradigms towards a community membership model of interdependence.

• Pam Kristan, Principal, Practical Matters Too much to do? Too little time? Get to the root of your time management troubles with the ABCs of Sustainable Time Management — attention that’s flexible or focused as needed, Boundaries that protect you and connect you to others, and Choices made in tune with your truest values. Learn hands-on skills to deal with distractions, priorities, reminders, procrastination, and being overwhelmed.

18. Cause Marketing for Human Services

24. Coping with Change

• David Roth, Founder, 4 THE CAUSE CONSULTING Branding and cause marketing can help you to diversify your revenue and support streams. Come to this workshop to learn how to build mutually beneficial cause marketing partnerships. Activities will include a SWOT analysis of your organization's brand, and will explore how to update your storytelling by refining and developing your organization's identity.

19. Brain Injury Impact and Implications

• Michelle Demore-Taber, Director NE Vocational Rehabilitation Program, Advocates, Inc. • Janet Lingerman, Senior Administrative Director, Advocates, Inc. This workshop will focus on the incidence and causes of brain injury and the physical, cognitive and social impacts on the survivor and family. Participants will learn compensatory strategies and practical solutions for maximizing survivors’ return to community-based living. Attendees will learn the similarities and differences between brain injury, developmental disability and mental health issues. The information provided will be relevant to managers, clinicians and direct care staff.

23. The ABCs of Sustainable Time Management

• Casey Hall, Principal, Casey Hall Training Associates Current workplace conditions are forcing rapid change upon all of us in the human service field. How you respond to change impacts the process of change. In this interactive workshop learn how to: • Proactively change with “change.” • Understand and utilize the strengths you have. • Develop more effective strategies for coping with change.

25. Using Leadership Transitions to Reenergize Board, Staff & Volunteers

• Laura Gassner Otting, President, Nonprofit Professionals Advisory Group Most staff think that leadership transitions bring uncertain times, and they worry about their next boss, especially in this economic climate. Transition can sink morale and send even the most vital team members to their computers to polish up their resumes. Instead of fearing the hiring process, make it work for you by using the key elements of search to build morale, re-engage staff, and re-ignite your board.

20. Make Web 2.0 Technology Work For You

• Kevin Gilnack, Membership Development Associate, Providers’ Council • Heather MacFarlane, Public Relations Manager, The Home for Little Wanderers • Michael Moloney, President & CEO, HMEA Participants will receive a brief overview of useful types of social media and how nonprofits — both large and small — are using them effectively. Join a nonprofit CEO, a public relations professional and a Council staff member as they discuss how social media can be used for connecting with the community, marketing and “reverse mentoring.” This workshop will touch on the following technologies: Facebook, LinkedIn, Twitter and Skype.

26. Weaving Technology into Youth Mentoring Programs

• Dana Saxon, Director of Partnerships, iMentor Interactive Youth are already connecting with one another on social networking platforms. How can you leverage this knowledge and technology to increase the depth and impact of mentor/mentee relationships while maintaining standards for quality and safety? In this session participants will discuss the development of closed, internal social networks designed for youth mentoring programs, enabling targeted and high-quality communication, as well as data tracking, monitoring, and reporting.

27. Social Enterprise Employment Models

• Audrey Higbee, Vice President Mental Health Services, Center for Human Development • Anne Wunderli, Director of Facilities & Social Enterprise, Pine Street Inn Participants will explore strengths and challenges of the social entrepreneurship employment model and will develop an understanding of its use compared with other employment models. The workshop will present two successful examples of social enterprise in Massachusetts: Riverbend Furniture and Abundant Table.

28. Care for the Care Giver

• Beth Sommers, Research Director, Pathways to Wellness This workshop will teach stress management, self-care and burnout prevention strategies, from both a didactic and experiential perspective. Human service providers can benefit greatly from learning self-care strategies and techniques that allow for a more enriched work experience, minimize stress and decrease burnout on the job. The emphasis will be on learning simple breathing techniques and acupressure points to treat common stress-related conditions such as headaches, sore muscles, and fatigue. The workshop also provides an opportunity to gain information about practices that may benefit clients.

29. Saving Trees, Saving Money: Going Paperless • Kevin J. Deroko, Senior Solutions Engineer, RICOH Business Solutions In this workshop, find out how your organization can reap savings by dramatically reducing office paper usage from the success achieved by another human service provider. Gain insight on how to get control of your document production and storage needs.

30. Chat with the Commissioners and Child Advocate: Children, Youth and Family • • • • •

Gail Garinger, Child Advocate, Office of the Child Advocate Julia Kehoe, Commissioner, Department of Transitional Assistance Sherri Renee Killins, Commissioner, Department of Early Education and Care Angelo McClain, Commissioner, Department of Children and Families Jane Tewksbury, Commissioner, Department of Youth Services

Mission: Possible Keynote Speaker Robert Egger Robert Egger is the president of the DC Central Kitchen, where unemployed men and women learn marketable culinary skills while donated food is converted into balanced meals. Since opening in 1989, the DCCK has distributed over 20 million meals and helped 700 men and women gain full-time employment.

8:00 am

Registration and Continental Breakfast Expo Opens

9:00 am

Welcome Michael Weekes, President/CEO Providers’ Council

Robert was the co-convener of the first Nonprofit Congress in 2006, is the founder of the V3 Campaign, and serves on the boards of the Food Systems Leadership Institute (based at UNC, Chapel Hill) and Street Sense, Washington D.C.’s “homeless” newspaper. Robert has been on the NonProfit Times “50 Most Powerful and Influential Nonprofit Leaders” list every year since 2006. He was the recipient of the Restaurant Association of Metropolitan Washington’s 2007 “Lifetime Achievement” award and the 2004 James Beard Foundation “Humanitarian of the Year” award. He has also been named an Oprah Angel, a Washingtonian of the Year, a Point of Light and one of the Ten Most Caring People in America, by the Caring Institute. He is also a 14-gallon blood donor to the American Red Cross.

Dr. JudyAnn Bigby, Secretary Executive Office of Health & Human Services 9:15 am

Peer Provider Awards Host

Awards of Excellence Ceremony Randal Rucker, Board Chair Providers’ Council

11:00 am

Morning Workshops

12:30 pm

Luncheon and Entertainment Lyrical Edge Productions

1:30 pm

Maria Stephanos

Maria Stephanos anchors FOX25 News at 6:00, 10:00 & 11:00, a position she says is a passion — not just a job. Maria has been with FOX25 since 1997. She began as a general assignment reporter and later added fill-in anchor duties to her workload. Born and raised in Groveland, Massachusetts, Maria’s deep ties to the Boston area have proved valuable in covering local issues and major New England news. She believes being able to tell people night after night about what’s going on in their community is “amazing.” Maria’s versatility as a reporter has led to numerous high-profile assignments. She’s covered state and national elections, Democratic and Republican conventions, and a variety of breaking news stories. Her New England roots and reporter skills give her an edge on the anchor desk. Maria’s connection with New Englanders goes beyond delivering the news. She’s an avid supporter of many charitable organizations including ABCD, The Massachusetts Chapter of the Juvenile Diabetes Research Foundation, The American Cancer Society and The Make-A-Wish Foundation. Maria came to FOX25 from WJAR-TV in Providence, RI where she covered spot news. Her career also includes reporting for WCBS radio, WABC radio, NPR radio and WNBC radio. Maria received an Associated Press award in 2000 for her feature reporting. She holds a master’s degree in mass communications from Emerson College.

Keynote Speaker Robert Egger, President DC Central Kitchen

10:15 am

Robert’s book on the nonprofit sector, Begging for Change, received the 2005 McAdam Prize for “Best Nonprofit Management Book” by the Alliance for Nonprofit Management. Robert speaks nationally and internationally on hunger and homelessness, social enterprise, and nonprofit unity.

Your Day At-A-Glance

Peer Provider Awards Ceremony Hosted by Maria Stephanos, Anchor Fox25 News

2:30 pm

Afternoon Workshops

Platinum Sponsors

4:00 pm

Chair’s Award and Reception

Morning Workshops 1. Advocacy & Public Policy for Nonprofits

• Jessica Crotty, Senate Budget Director, Mass. State Legislature • Lisa Simonetti, Principal, Hub Strategies When it’s time to call your legislators and advocate on behalf of a bill, do you ever wonder what really happens with your request? How do constituents impact the process, how does the legislative process work and how exactly does the state build its $25 billion budget? Find out the answer to those questions from a Beacon Hill senior staffer and a lobbyist during a frank session on advocacy.

2. The Power of Partnerships: Mergers and Alliances in a Changed Economy

• Tom McLaughlin, Director NFF Consulting Services, Nonprofit Finance Fund This workshop will cover a variety of valid options organizations may need to consider. You will learn how to decide what type of collaboration – merger or alliance – makes the most sense for your organization. You will hear about successful mergers in Massachusetts and elsewhere, and you will understand some of the prerequisites for success in this tricky process.

3. Funders Roundtable

• Michael Olivieri (moderator), Publisher, Boston Business Journal • Celina Miranda, Charitable Giving Manager, The Bank of New York Mellon • Geeta Pradhan, Director of Programs, The Boston Foundation • Beth Smith, Executive Director, The Hyams Foundation This workshop, moderated by a media expert who promotes philanthropy, will include a panel of program officers from local and statewide foundations. The panelists will discuss the role of philanthropy in these difficult times, what foundations are seeking from applicants/grantees,and how to approach foundations for resources in a challenging economy. It will also include a discussion about how to talk to your funders about your organization’s financial difficulties.

4. Managing Challenging Employee Behaviors

• Casey Hall, Principal, Casey Hall Training Associates In this workshop, participants will explore the nature and dynamics of interpersonal conflict, effective communication, styles of dealing with conflict, fairness issues, and the value of joint problem-solving. Using self-assessment tools and information sharing, you will gain new information on how to resolve conflict and deal more effectively with challenging employee behaviors.

6. Including Individuals with Disabilities

• Melanie Marzolf, Mentoring & National Center Program Associate, Partners for Youth with Disabilities • Kaela Vronsky, Mentoring & National Center Director, Partners for Youth with Disabilities This workshop offers human service providers practical tips on enhancing the ability of organizations and programs to be more inclusive of individuals with disabilities. Participants will learn about the benefits of inclusion, appropriate etiquette and language, and how to apply these principles to their programs.

7. So You’re Going to Manage a Technology Project...

• Lisa Daigle, President, DataSys Corporation What really needs to happen when you roll up your sleeves to manage a technology project? What are the ideal personality characteristics of a project manager? What’s the definition of a successful project? What is the vendor expecting from you? How do you ensure that knowledge doesn’t walk out your door? Gain an insider’s perspective by attending this presentation.

8. Successful Strategic Planning

• Jodi DeLibertis, Principal, Greater Good Consulting • Lydia Watts, Principal, Greater Good Consulting Many organizations have thought about or gone through traditional strategic planning efforts, but at the end have felt disappointed or without a clear sense of direction and purpose. Learn how to assess what is holding your organization back from engaging in true strategic planning. No more endless discussions and debates about your core purpose and programs. Come to this workshop to learn how to fire up your stakeholders, to get excited about your future and to find your path to it!

9. Effects of the new Data Security Regulations

• Donald Reczek, Director of Managed Services, KDSA Consulting LLC In this workshop, participants will learn how the new Massachusetts Regulatory Compliance Law affects all companies’ IT infrastructure and the mandates for companies to comply by January 1, 2010. These mandates include server protection, data encryption, password protection on all desktops and laptops, and notification of all affected parties when personal information of employees and/or customers has been breached.

10. Top Ten Governance Issues for 2009 5. Mentoring Professional Development

• Joe Gomes, Senior VP of Developmental Services Division, Vinfen • Lisa Macchi, Senior Training Specialist of Management & Employee Development, Vinfen • Donald Rankins, CBFS Program Director, Residential Rehabilitation Division, Vinfen • Stephanie Schmidt, Assistant Program Director, Gateway Arts Vinfen • Mary Valachovic, Director of Service, Developmental Services Division, Vinfen This workshop will focus on the mentoring program as a valuable tool for professional development and fostering growth opportunities for a diverse workforce. This mentoring program model is transferrable to small and large organizations, and is for all types of employees. The panel will discuss the mentor program structure and its evolution over the last six years and the positive gains that have been realized at Vinfen. Panelists, who are current or former mentors and partners at Vinfen, will share their thoughts about and experiences with the year-long program.

• Richard Allen, Partner, Casner & Edwards, LLP • Robert Cowden, Partner, Casner & Edwards, LLP Providers face a constantly shifting set of regulatory, tax, governance and accounting requirements. This workshop, geared towards senior managers, will review the top ten developments impacting human service provider organizations for 2009, including changes in endowment spending, new ethics laws and lobbyist requirements, COBRA and CORI reform and changes in accounting practices.

11. Next Steps in Managing Your Diverse Workforce

• Debora Bloom, Principal, Debora Bloom Associates Your staff is now more diverse, your managers are more aware, and you measure some aspects of diversity and inclusion. What can you do next to maintain and deepen your agency’s diversity progress? This session lets you sample tools, practices and perspectives that can help you move your staff and organization to the next level of diversity awareness and skill.

Afternoon Workshops 12. How to Develop an Evidence-Based Practice

• Wendy D’Andrea, Research Associate, The Trauma Center of Justice Resource Institute • Susan Wayne, President, Doc Wayne Athletic League Have you heard about Evidence-Based Practice? Are you wondering what it is or how your organization can implement it? Come to this workshop to learn the steps in the process from a proven, teachable, transferable treatment approach. Participants will learn how to design and implement a well-defined clinical approach with specific intended outcomes, through the case study of a therapeutic trauma-focused intervention called Sports-based Stabilization. This program is slated to be observed by a trained clinical researcher using a formal research protocol, who will document the extent to which Sports-based Stabilization is effective based on evidence through a pilot program and subsequent replication.

13. Linking Outcomes to Income

• Rebeka Mazzone, Rhode Island Region Director, Accounting Management Solutions, Inc. • Stephanie O’Leary, Senior Consultant, Accounting Management Solutions, Inc. More than ever, today’s grantors are realizing the importance of investing in program outcomes. Along with this realization is the increased emphasis on how to measure those outcomes not only in terms of numbers served, but also financial results. This interactive workshop will discuss ideas surrounding how to determine which program outcomes should be measured, with a particular focus on how to link those measures to your financial information and present them effectively to your board, management and constituents.

14. Chat with the Commissioners: Disabilities and Community Services

• Charles Carr, Commissioner, Massachusetts Rehabilitation Commission • Elin Howe, Commissioner, Department of Developmental Services • Janet LaBreck, Commissioner, Massachusetts Commission for the Blind • Heidi Reed, Commissioner, Massachusetts Commission for the Deaf and Hard of Hearing

15. Chat with the Secretaries and Commissioners: Health, Mental Health, Veterans’ Services and Elder Affairs

• John Auerbach, Commissioner, Department of Public Health • Ann Hartstein, Secretary, Executive Office of Elder Affairs • Thomas Kelley, Secretary, Department of Veterans’ Services • Eleanor Shea-Delaney, Assistant Commissioner for Program Development, Department of Mental Health

16. Developing Leadership for Our Sector’s Future

• Kelly Johnson, Chief Operation Officer, Bridgewell • Tammy Nothe-Hebert, Director of Individual Operations, Western Massachusetts Training Consortium • Candace Ouillette Gaumond, Program Director, The Association for Community Living • Daniel Sprout, Program Director, Kennedy-Donovan Center • Lexi Wolfe, Membership Development Associate, Providers’ Council Recent reports highlight a harsh reality – an impending shortage of leaders in the nonprofit sector. Is your organization preparing today’s young managers to become tomorrow’s leaders? To sustain leadership development, it is crucial for supervisors, managers, and executives to be able to identify, develop, and support emerging leaders in their organizations. This workshop will illustrate ways to improve leadership development at every level of your organization by giving participants the tools they need to recognize and cultivate potential leaders.

17. Innovation in Community Building

21. Performance Metrics for Nonprofits

• Karl Baker, Partner, McGladrey & Pullen LLP We will explore how nonprofits can use performance metrics to improve and evaluate operations. Participants will learn how to incorporate strategic planning into organizational planning, and how to incorporate benchmarking into the planning process. Participants will also learn the benchmarking process and techniques, and how to determine what metrics are best for their organizations.

22. Nothing Ever Gets Done at Staff Meetings! • Sapna Padte, Director of Consulting & Training, Teen Empowerment Staff often see interactive methods (a.k.a. "icebreakers") as a waste of time. Experience for yourself how incorporating interactive techniques into staff meetings can increase your staff’s productivity, engagement, and investment. You'll also learn a quick way to organize your meeting agenda so it naturally encourages more interaction.

• Dennis Rice, Executive Director, Alternatives Unlimited, Inc. Social isolation often accompanies community living. Over the past five years, Alternatives Unlimited has been pursuing solutions to that problem by consciously developing local coalitions and sponsoring “bridging innovations” that build community for all citizens. Find out the community organizing steps and financial strategies that are being used to develop an inclusive and selfsufficient community cultural center, agency headquarters, affordable housing, art gallery and restaurant. Participants will learn about the implications of the shifting service paradigms towards a community membership model of interdependence.

• Pam Kristan, Principal, Practical Matters Too much to do? Too little time? Get to the root of your time management troubles with the ABCs of Sustainable Time Management — attention that’s flexible or focused as needed, Boundaries that protect you and connect you to others, and Choices made in tune with your truest values. Learn hands-on skills to deal with distractions, priorities, reminders, procrastination, and being overwhelmed.

18. Cause Marketing for Human Services

24. Coping with Change

• David Roth, Founder, 4 THE CAUSE CONSULTING Branding and cause marketing can help you to diversify your revenue and support streams. Come to this workshop to learn how to build mutually beneficial cause marketing partnerships. Activities will include a SWOT analysis of your organization's brand, and will explore how to update your storytelling by refining and developing your organization's identity.

19. Brain Injury Impact and Implications

• Michelle Demore-Taber, Director NE Vocational Rehabilitation Program, Advocates, Inc. • Janet Lingerman, Senior Administrative Director, Advocates, Inc. This workshop will focus on the incidence and causes of brain injury and the physical, cognitive and social impacts on the survivor and family. Participants will learn compensatory strategies and practical solutions for maximizing survivors’ return to community-based living. Attendees will learn the similarities and differences between brain injury, developmental disability and mental health issues. The information provided will be relevant to managers, clinicians and direct care staff.

23. The ABCs of Sustainable Time Management

• Casey Hall, Principal, Casey Hall Training Associates Current workplace conditions are forcing rapid change upon all of us in the human service field. How you respond to change impacts the process of change. In this interactive workshop learn how to: • Proactively change with “change.” • Understand and utilize the strengths you have. • Develop more effective strategies for coping with change.

25. Using Leadership Transitions to Reenergize Board, Staff & Volunteers

• Laura Gassner Otting, President, Nonprofit Professionals Advisory Group Most staff think that leadership transitions bring uncertain times, and they worry about their next boss, especially in this economic climate. Transition can sink morale and send even the most vital team members to their computers to polish up their resumes. Instead of fearing the hiring process, make it work for you by using the key elements of search to build morale, re-engage staff, and re-ignite your board.

20. Make Web 2.0 Technology Work For You

• Kevin Gilnack, Membership Development Associate, Providers’ Council • Heather MacFarlane, Public Relations Manager, The Home for Little Wanderers • Michael Moloney, President & CEO, HMEA Participants will receive a brief overview of useful types of social media and how nonprofits — both large and small — are using them effectively. Join a nonprofit CEO, a public relations professional and a Council staff member as they discuss how social media can be used for connecting with the community, marketing and “reverse mentoring.” This workshop will touch on the following technologies: Facebook, LinkedIn, Twitter and Skype.

26. Weaving Technology into Youth Mentoring Programs

• Dana Saxon, Director of Partnerships, iMentor Interactive Youth are already connecting with one another on social networking platforms. How can you leverage this knowledge and technology to increase the depth and impact of mentor/mentee relationships while maintaining standards for quality and safety? In this session participants will discuss the development of closed, internal social networks designed for youth mentoring programs, enabling targeted and high-quality communication, as well as data tracking, monitoring, and reporting.

27. Social Enterprise Employment Models

• Audrey Higbee, Vice President Mental Health Services, Center for Human Development • Anne Wunderli, Director of Facilities & Social Enterprise, Pine Street Inn Participants will explore strengths and challenges of the social entrepreneurship employment model and will develop an understanding of its use compared with other employment models. The workshop will present two successful examples of social enterprise in Massachusetts: Riverbend Furniture and Abundant Table.

28. Care for the Care Giver

• Beth Sommers, Research Director, Pathways to Wellness This workshop will teach stress management, self-care and burnout prevention strategies, from both a didactic and experiential perspective. Human service providers can benefit greatly from learning self-care strategies and techniques that allow for a more enriched work experience, minimize stress and decrease burnout on the job. The emphasis will be on learning simple breathing techniques and acupressure points to treat common stress-related conditions such as headaches, sore muscles, and fatigue. The workshop also provides an opportunity to gain information about practices that may benefit clients.

29. Saving Trees, Saving Money: Going Paperless • Kevin J. Deroko, Senior Solutions Engineer, RICOH Business Solutions In this workshop, find out how your organization can reap savings by dramatically reducing office paper usage from the success achieved by another human service provider. Gain insight on how to get control of your document production and storage needs.

30. Chat with the Commissioners and Child Advocate: Children, Youth and Family • • • • •

Gail Garinger, Child Advocate, Office of the Child Advocate Julia Kehoe, Commissioner, Department of Transitional Assistance Sherri Renee Killins, Commissioner, Department of Early Education and Care Angelo McClain, Commissioner, Department of Children and Families Jane Tewksbury, Commissioner, Department of Youth Services

• INFORMATION Where

• DIRECTIONS

Boston Marriott Copley Place 110 Huntington Avenue, Boston, MA 02116 617-236-5800 • www.marriott.com The hotel is wheelchair accessible.

When

Thursday, October 29, 2009 8 a.m. – 9 a.m. | Registration 8 a.m. – 4 p.m. | Expo 9 a.m. – 5 p.m. | Convention

Registration

Council Members, $110 Non-Members, $165 (Until 9/25) Council Members, $125 Non-Members, $190 (After 9/25) Registration fee includes access to: • Workshops and Expo • Continental Breakfast • Lunch • Reception • Convention Program Book and Materials

CEUs

Approval for CEUs for Social Workers, Licensed Mental Health Counselors and Alcohol & Drug Counselors is pending.

Accommodations Call the Marriott Copley Place at 800-228-9290 for reservations. Special rates may be available;request the MA Council Room Block.

Boston Marriott Copley Place, 110 Huntington Avenue,Boston From the North – Take Route 93 South to Exit 20 B-A toward MassPike/I-90 W.Follow signs for Albany Street and merge onto Albany Street.After nearly half a mile,turn right onto East Berkeley Street.After nearly half a mile,turn left onto Tremont Street.After nearly half a mile, turn right onto West Newton Street.After nearly half a mile,turn right onto Huntington Avenue / Avenue of the Arts / Rt.9.The hotel is on the right. From the South – Take Route 93 North to Exit 16 (Southampton St.toward Andrew Square). Take a left at the bottom of the off-ramp onto Southampton Street.Continue more than a mile and a half,as Southampton becomes Massachusetts Avenue.Turn right at Huntington Avenue/ Avenue of the Arts / Rt.9.The hotel almost half a mile down the street on the right. From the West – Take Route 90 East (Massachusetts Turnpike) to Exit 22 (Prudential Center/Copley Square).Take the left exit lane.Once above ground on Huntington Avenue and at the first set of lights,make a U-turn at West Newton Street and continue back on the Huntington Avenue / Avenue of the Arts Rt.9.The hotel is on your right. Parking – Parking is available at the Marriott Copley Place garage.Special rates are available; from 8 a.m.to 6 p.m.,vehicles may park for only $16. MBTA – The Marriott Copley Place is accessible by public transportation.Take the Green Line (E Line) to the Prudential Center Stop.To park and ride,drive on Route 128 to the Grove Street Exit,and park at the Riverside T Station.Take the Green line from Riverside (D line) into Park Street Station and switch to the E-line for the Prudential Center stop.After you exit the subway level,the Marriott Hotel will be across the street on your left.Riverside Station,Park Street and Prudential Station are wheelchair accessible.

Mission: Possible Workshop topics for everyone...

A DVOCACY • FUNDING • MA NA GING

G O V E R N A N C E • I N C L U S I O N • T EC HN OL O G Y

Early-bird registration until Friday, September 25! Standard registration until Thursday, October 22!

REGISTRATION FORM For additional registrants, please duplicate this form or download a group registration form at www.providers.org/convention Mail Registration Form and Payment to: Massachusetts Council of Human Service Providers, Inc., 250 Summer Street, Suite 237, Boston, Massachusetts 02210 Voice: 617-428-3637 • Fax: 617-428-1533 • [email protected] • www.providers.org

Early-bird registration (On or Before 9/25): Standard registration (After 9/25):

❑ Council Member $110 ❑ Council Member $125

❑ Non-Member $165 ❑ Non-Member $190

PARTNERSHIPS • MARKETING • NETWORKING

Additional Discount Information!

Receive 20% off your total if you register 20+ people

S O C I A L E N T E R P R I S E • MENTORING SUPERVISION • LEADERSHIP

REGISTRANT’S TITLE AGENCY ADDRESS STATE

PHONE

EMAIL

Please indicate workshop selection numbers. Morning (1 – 15)___________

❑ ❑ ❑ ❑ ❑

Social Work CEUs _________

ZIP

I would like information from the convention partners about:

❑ Human service partners & state Afternoon (16 – 30 )___________

(Your license number)

Licensed Alcohol & Drug Counselor CEUs ________ (Your license number) Licensed Mental Health Counselor CEUs ________ (Your license number) I would like a vegetarian lunch

❑ ❑ ❑ ❑

agencies Educational opportunities Financial or management consulting Staffing solutions Marketing or fundraising

❑ Technology for program or office ❑ ❑

needs Furniture and supplies for office & program needs Vehicles, utilities and other facility needs

V I D E R S’ COUNCIL

for caring communities

Mission: Possible 34th Annual Convention & Expo Marriott Copley Place Hotel • Thursday, Oct. 29, 2009

INNOVATION • TIME MANAGEMENT • DIVERSITY

Receive 10 % off your total if you register 10-19 people

REGISTRANT’S NAME

CITY

PR

PR

V I D E R S’ COUNCIL

for caring communities

M A S S AC H U S E T T S CO U N C I L O F HUMAN SERVICE PROVIDERS, INC. 250 Summer Street • Suite 237 • Boston • Massachusetts 02210 617-428-3637 • f: 617-428-1533 • [email protected] • www.providers.org

I need the following reasonable accommodations (e.g. sign language interpreter) ______________________________________________________________________________

PRSRT STD U.S. POSTAGE PAID GLOUCESTER, MA PERMIT NO. 1

Join the Council at Mission: Possible to:

• Celebrate our workforce’s accomplishments • Learn new skills and network with your peers • Visit our expo vendors who can help you save time

and money • Applaud the caring businesses in our state • Dialogue with state commissioners, secretaries and legislators about issues important to you

Keynote Speaker

Peer Provider Awards Host

Robert Egger

Maria Stephanos

Founder & President, DC Central Kitchen

Anchor,Fox25 News

METHOD OF PAYMENT ❑ ❑ ❑

Non-refundable check enclosed made payable to: Providers’Council MasterCard Visa

CARD ACCOUNT NUMBER & EXPIRATION DATE NAME AS IT APPEARS ON CARD CARDHOLDER’S SIGNATURE

34th Annual Convention and Expo Marriott Copley Place • Thursday,October 29,2009

Massachusetts Council of Human Service Providers, Inc. 250 Summer Street • Suite 237 • Boston, MA 02210 p: 617.428.3637 • f: 617.428.1533 • www.providers.org

• INFORMATION Where

• DIRECTIONS

Boston Marriott Copley Place 110 Huntington Avenue, Boston, MA 02116 617-236-5800 • www.marriott.com The hotel is wheelchair accessible.

When

Thursday, October 29, 2009 8 a.m. – 9 a.m. | Registration 8 a.m. – 4 p.m. | Expo 9 a.m. – 5 p.m. | Convention

Registration

Council Members, $110 Non-Members, $165 (Until 9/25) Council Members, $125 Non-Members, $190 (After 9/25) Registration fee includes access to: • Workshops and Expo • Continental Breakfast • Lunch • Reception • Convention Program Book and Materials

CEUs

Approval for CEUs for Social Workers, Licensed Mental Health Counselors and Alcohol & Drug Counselors is pending.

Accommodations Call the Marriott Copley Place at 800-228-9290 for reservations. Special rates may be available;request the MA Council Room Block.

Boston Marriott Copley Place, 110 Huntington Avenue,Boston From the North – Take Route 93 South to Exit 20 B-A toward MassPike/I-90 W.Follow signs for Albany Street and merge onto Albany Street.After nearly half a mile,turn right onto East Berkeley Street.After nearly half a mile,turn left onto Tremont Street.After nearly half a mile, turn right onto West Newton Street.After nearly half a mile,turn right onto Huntington Avenue / Avenue of the Arts / Rt.9.The hotel is on the right. From the South – Take Route 93 North to Exit 16 (Southampton St.toward Andrew Square). Take a left at the bottom of the off-ramp onto Southampton Street.Continue more than a mile and a half,as Southampton becomes Massachusetts Avenue.Turn right at Huntington Avenue/ Avenue of the Arts / Rt.9.The hotel almost half a mile down the street on the right. From the West – Take Route 90 East (Massachusetts Turnpike) to Exit 22 (Prudential Center/Copley Square).Take the left exit lane.Once above ground on Huntington Avenue and at the first set of lights,make a U-turn at West Newton Street and continue back on the Huntington Avenue / Avenue of the Arts Rt.9.The hotel is on your right. Parking – Parking is available at the Marriott Copley Place garage.Special rates are available; from 8 a.m.to 6 p.m.,vehicles may park for only $16. MBTA – The Marriott Copley Place is accessible by public transportation.Take the Green Line (E Line) to the Prudential Center Stop.To park and ride,drive on Route 128 to the Grove Street Exit,and park at the Riverside T Station.Take the Green line from Riverside (D line) into Park Street Station and switch to the E-line for the Prudential Center stop.After you exit the subway level,the Marriott Hotel will be across the street on your left.Riverside Station,Park Street and Prudential Station are wheelchair accessible.

Mission: Possible Workshop topics for everyone...

A DVOCACY • FUNDING • MA NA GING

G O V E R N A N C E • I N C L U S I O N • T EC HN OL O G Y

Early-bird registration until Friday, September 25! Standard registration until Thursday, October 22!

REGISTRATION FORM For additional registrants, please duplicate this form or download a group registration form at www.providers.org/convention Mail Registration Form and Payment to: Massachusetts Council of Human Service Providers, Inc., 250 Summer Street, Suite 237, Boston, Massachusetts 02210 Voice: 617-428-3637 • Fax: 617-428-1533 • [email protected] • www.providers.org

Early-bird registration (On or Before 9/25): Standard registration (After 9/25):

❑ Council Member $110 ❑ Council Member $125

❑ Non-Member $165 ❑ Non-Member $190

PARTNERSHIPS • MARKETING • NETWORKING

Additional Discount Information!

Receive 20% off your total if you register 20+ people

S O C I A L E N T E R P R I S E • MENTORING SUPERVISION • LEADERSHIP

REGISTRANT’S TITLE AGENCY ADDRESS STATE

PHONE

EMAIL

Please indicate workshop selection numbers. Morning (1 – 15)___________

❑ ❑ ❑ ❑ ❑

Social Work CEUs _________

ZIP

I would like information from the convention partners about:

❑ Human service partners & state Afternoon (16 – 30 )___________

(Your license number)

Licensed Alcohol & Drug Counselor CEUs ________ (Your license number) Licensed Mental Health Counselor CEUs ________ (Your license number) I would like a vegetarian lunch

❑ ❑ ❑ ❑

agencies Educational opportunities Financial or management consulting Staffing solutions Marketing or fundraising

❑ Technology for program or office ❑ ❑

needs Furniture and supplies for office & program needs Vehicles, utilities and other facility needs

V I D E R S’ COUNCIL

for caring communities

Mission: Possible 34th Annual Convention & Expo Marriott Copley Place Hotel • Thursday, Oct. 29, 2009

INNOVATION • TIME MANAGEMENT • DIVERSITY

Receive 10 % off your total if you register 10-19 people

REGISTRANT’S NAME

CITY

PR

PR

V I D E R S’ COUNCIL

for caring communities

M A S S AC H U S E T T S CO U N C I L O F HUMAN SERVICE PROVIDERS, INC. 250 Summer Street • Suite 237 • Boston • Massachusetts 02210 617-428-3637 • f: 617-428-1533 • [email protected] • www.providers.org

I need the following reasonable accommodations (e.g. sign language interpreter) ______________________________________________________________________________

PRSRT STD U.S. POSTAGE PAID GLOUCESTER, MA PERMIT NO. 1

Join the Council at Mission: Possible to:

• Celebrate our workforce’s accomplishments • Learn new skills and network with your peers • Visit our expo vendors who can help you save time

and money • Applaud the caring businesses in our state • Dialogue with state commissioners, secretaries and legislators about issues important to you

Keynote Speaker

Peer Provider Awards Host

Robert Egger

Maria Stephanos

Founder & President, DC Central Kitchen

Anchor,Fox25 News

METHOD OF PAYMENT ❑ ❑ ❑

Non-refundable check enclosed made payable to: Providers’Council MasterCard Visa

CARD ACCOUNT NUMBER & EXPIRATION DATE NAME AS IT APPEARS ON CARD CARDHOLDER’S SIGNATURE

34th Annual Convention and Expo Marriott Copley Place • Thursday,October 29,2009

Massachusetts Council of Human Service Providers, Inc. 250 Summer Street • Suite 237 • Boston, MA 02210 p: 617.428.3637 • f: 617.428.1533 • www.providers.org