03- Communication Skills.ppsx
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Communication Skills
Objectives
The importance of Communication skills. Definition of communication skills.
The Communication process.
Barriers
Solutions.
Why Communication Skills ?
Communication skills can help in all aspects of life, from professional life to social gatherings and everything in between.
Good interpersonal communication skills enable us to work more effectively in groups and teams, which may be either formal, like at work, or informally - in social situations
Percentage of using communication skills on daily basis
What is Communication ?
•
Communication is the art and process of creating and sharing ideas
• Communication is simply the act of transferring information from one person to another and from place to another.
The Communication Process
Encode
Sender
Decode
Message
Decode
Feedback
Receiver Encode
Different Types of Communication •
Verbal Communication:
Face-to-face, telephone and media ( Radio and T.V).
Different Types of Communication •
Non-Verbal Communication: Body language, gestures and how we dress or act.
•
Written Communication: Letters, e-mails, WhatsApp, Facebook, newspapers and via other media.
Communication Barriers
Cultural differences Language
Barriers
Jargons (*) Poor listening skills
* Jargons are special words or expressions used by a profession or group that are difficult for others to understand
Body language
Interruption
Solutions
Simplify Language
Ask for feedbacks
Listen Attentively
Improve body language
Check what others understood
Finish communication with Conclusion statements
Quick research about people from different cultures
Objectives
The importance of Communication skills. Definition of communication skills.
The Communication process.
Barriers
Solutions.
Why Communication Skills ?
Communication skills can help in all aspects of life, from professional life to social gatherings and everything in between.
Good interpersonal communication skills enable us to work more effectively in groups and teams, which may be either formal, like at work, or informally - in social situations
Percentage of using communication skills on daily basis
What is Communication ?
•
Communication is the art and process of creating and sharing ideas
• Communication is simply the act of transferring information from one person to another and from place to another.
The Communication Process
Encode
Sender
Decode
Message
Decode
Feedback
Receiver Encode
Different Types of Communication •
Verbal Communication:
Face-to-face, telephone and media ( Radio and T.V).
Different Types of Communication •
Non-Verbal Communication: Body language, gestures and how we dress or act.
•
Written Communication: Letters, e-mails, WhatsApp, Facebook, newspapers and via other media.
Communication Barriers
Cultural differences Language
Barriers
Jargons (*) Poor listening skills
* Jargons are special words or expressions used by a profession or group that are difficult for others to understand
Body language
Interruption
Solutions
Simplify Language
Ask for feedbacks
Listen Attentively
Improve body language
Check what others understood
Finish communication with Conclusion statements
Quick research about people from different cultures
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