02 Sbi Job Desc Ass
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SWISS-BELHOTEL INTERNATIONAL JOB DESCRIPTION
Page Index No.
: 1 of 3 : FO – 02
Issued by
: Front Office Department
Effective Date
: July 1, 1997
Position
: Assistant Front Office Manager
Date of Revision
: November 1, 2002
Department
: Front Office
Report To
: Front Office Manager
Basic Functions
: To assist the Front Office Manager in ensuring a smooth operation of the Front Office. To be responsible in directing, coordinating, and monitoring the overall Front Office operation as directed by the Front Office Manager to meet the service standards of the Ciputra Hotel. To direct the Front Office operation in the absence of the Front Office Manager To assist the Front Office Manager in personnel development in order to have trained and qualified staff to consistently maintain and increase Ciputra Hotel’s service.
Primary Duties
:
1.
Assist the Front Office Manager in setting the Front Office training tools such as job description, standards and procedures, training plans as a guideline for the Front Office operation.
2.
Assist the Front Office Manager to select, hire, and train employees to meet the Ciputra’s Standard of Service.
3.
To assist Front Office Manager in supervising, organising, directing and coordinating the staff and activities of the Front Office.
4.
Do a daily inspection and control to all Front Office section at least 60% of the time; ensure that Front Office Employees perform their daily duties according to required standards. Check and ensure that consistency in the service for guest is maintained from the reservation stages to the final departure.
5.
To plan and prepare work schedules for Front Desk Supervisor, Reservation Supervisor, Chief Telephonist, Chief Concierge, and Business Centre Secretary.
SWISS-BELHOTEL INTERNATIONAL JOB DESCRIPTION
Page Index No.
: 2 of 3 : FO – 02
Issued by
: Front Office Department
Effective Date
: July 1, 1997
Position
: Assistant Front Office Manager
Date of Revision
: November 1, 2002
6.
Authorise the acceptance of cash advance, rebates, paid out, refunds on the basis of established procedures.
7.
Monitor and control guest’s credit status to ensure that payment is collectable and received on time. Perform regular follow up for pending payments to ensure that they are collected.
8.
To work closely with and inform the Front Office Manager of any unusual activities that occurs daily.
9.
To coordinate with security in the investigation of irregularities and undesirable guests.
10.
To develop and maintain close business contact with house guest and to provide personalised service whenever possible.
11.
Monitor and control the rooms’ situation in connection with reservations, daily occupancy and room’s availability to ensure maximum revenue through effective yield management.
12.
Attend department heads meeting in the absence of the Front Office Manager or other meetings as required.
13.
Make sure that each section head at the Front Office Department attend the daily meeting chaired by the Front Office Manager or the Assistant Front Office Manager. Ensure that each Front Office section head holds a subsequent briefing in their respective section based on matters discussed during the Front Office meeting.
14.
Be familiar with all Accounting Standards and Procedures pertaining to room’s revenue and advise staff concerned to adhere to them in daily operations.
15.
Know all procedures in case of emergency or fire and make sure that staffs are periodically trained to face this situation and know their function according to the procedures.
16.
Participate in the inspection and checking the preparation for VIPs and ensure that they will receive proper treatment as VIP during their stay with SWISS-BELHOTEL INTERNATIONAL.
17.
To monitor and establish, improve or delete the existing standard and procedures to have more efficient and effective system in order to maintain or improve services and guest satisfaction at the Front Office department. Consult with Front Office Manager prior to doing so.
SWISS-BELHOTEL INTERNATIONAL JOB DESCRIPTION
Page Index No.
: 3 of 3 : FO – 02
Issued by
: Front Office Department
Effective Date
: July 1, 1997
Position
: Assistant Front Office Manager
Date of Revision
: November 1, 2002
18.
Keep updating with new Standards, Procedures and other information and advise Front Office section head accordingly.
19.
Assist Front Office Manager with daily administrative duties.
20.
To be familiar with Front Office Policies and Procedures, Job Description and Employee Handbook.
21.
Perform other duties, which are assigned by the superior from time to time.
This job description is not exhaustive of all the job tasks, but guide and tasks maybe added or removed by your immediate superior according to pressure of work.
Page Index No.
: 1 of 3 : FO – 02
Issued by
: Front Office Department
Effective Date
: July 1, 1997
Position
: Assistant Front Office Manager
Date of Revision
: November 1, 2002
Department
: Front Office
Report To
: Front Office Manager
Basic Functions
: To assist the Front Office Manager in ensuring a smooth operation of the Front Office. To be responsible in directing, coordinating, and monitoring the overall Front Office operation as directed by the Front Office Manager to meet the service standards of the Ciputra Hotel. To direct the Front Office operation in the absence of the Front Office Manager To assist the Front Office Manager in personnel development in order to have trained and qualified staff to consistently maintain and increase Ciputra Hotel’s service.
Primary Duties
:
1.
Assist the Front Office Manager in setting the Front Office training tools such as job description, standards and procedures, training plans as a guideline for the Front Office operation.
2.
Assist the Front Office Manager to select, hire, and train employees to meet the Ciputra’s Standard of Service.
3.
To assist Front Office Manager in supervising, organising, directing and coordinating the staff and activities of the Front Office.
4.
Do a daily inspection and control to all Front Office section at least 60% of the time; ensure that Front Office Employees perform their daily duties according to required standards. Check and ensure that consistency in the service for guest is maintained from the reservation stages to the final departure.
5.
To plan and prepare work schedules for Front Desk Supervisor, Reservation Supervisor, Chief Telephonist, Chief Concierge, and Business Centre Secretary.
SWISS-BELHOTEL INTERNATIONAL JOB DESCRIPTION
Page Index No.
: 2 of 3 : FO – 02
Issued by
: Front Office Department
Effective Date
: July 1, 1997
Position
: Assistant Front Office Manager
Date of Revision
: November 1, 2002
6.
Authorise the acceptance of cash advance, rebates, paid out, refunds on the basis of established procedures.
7.
Monitor and control guest’s credit status to ensure that payment is collectable and received on time. Perform regular follow up for pending payments to ensure that they are collected.
8.
To work closely with and inform the Front Office Manager of any unusual activities that occurs daily.
9.
To coordinate with security in the investigation of irregularities and undesirable guests.
10.
To develop and maintain close business contact with house guest and to provide personalised service whenever possible.
11.
Monitor and control the rooms’ situation in connection with reservations, daily occupancy and room’s availability to ensure maximum revenue through effective yield management.
12.
Attend department heads meeting in the absence of the Front Office Manager or other meetings as required.
13.
Make sure that each section head at the Front Office Department attend the daily meeting chaired by the Front Office Manager or the Assistant Front Office Manager. Ensure that each Front Office section head holds a subsequent briefing in their respective section based on matters discussed during the Front Office meeting.
14.
Be familiar with all Accounting Standards and Procedures pertaining to room’s revenue and advise staff concerned to adhere to them in daily operations.
15.
Know all procedures in case of emergency or fire and make sure that staffs are periodically trained to face this situation and know their function according to the procedures.
16.
Participate in the inspection and checking the preparation for VIPs and ensure that they will receive proper treatment as VIP during their stay with SWISS-BELHOTEL INTERNATIONAL.
17.
To monitor and establish, improve or delete the existing standard and procedures to have more efficient and effective system in order to maintain or improve services and guest satisfaction at the Front Office department. Consult with Front Office Manager prior to doing so.
SWISS-BELHOTEL INTERNATIONAL JOB DESCRIPTION
Page Index No.
: 3 of 3 : FO – 02
Issued by
: Front Office Department
Effective Date
: July 1, 1997
Position
: Assistant Front Office Manager
Date of Revision
: November 1, 2002
18.
Keep updating with new Standards, Procedures and other information and advise Front Office section head accordingly.
19.
Assist Front Office Manager with daily administrative duties.
20.
To be familiar with Front Office Policies and Procedures, Job Description and Employee Handbook.
21.
Perform other duties, which are assigned by the superior from time to time.
This job description is not exhaustive of all the job tasks, but guide and tasks maybe added or removed by your immediate superior according to pressure of work.
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