07 Sbi Job Desc Chief Concierge 07

SWISS-BELHOTEL INTERNATIONAL JOB DESCRIPTION

Page Index No.

: 1 Of 2 : FO – 07

Issued by

: Front Office Department

Effective Date

: July 1, 1997

Position

: Chief Concierge

Date of Revision

: November 1, 2002

Department

: Front Office

Report To

: Assistant Front Office Manager Front Office Manager

Basic Functions

: Responsible for the training, supervision, conduct and grooming of the Bellmen, Doormen, and Drivers. To bring up the standard of subordinated service to the level of guest’s and management’s expected.

Primary Duties

:

1.

To assist the Assistant Front Office Manager in planning and coordinating the department objectives, and to assist in communicating this information to the staff.

2.

To inform the Assistant Front Office Manager or Front Office Manager of any problem areas that may occur to the Concierge Department.

3.

To schedule employees according to the demands of arriving and departing guest.

4.

To report guest’s complaints and anything amiss to the Assistant Front Office Manager and Front Office Manager.

5.

To train staff regarding ; a. Checking in and out procedures relating to the work of Bellmen b. Correct methods of handling of luggage’s, opening of car doors, parking of guest or clients vehicles, and paging. c.

Operating the elevators.

d. Explaining room facilities to guest e. Selling hotel facilities 6.

To work closely with the other sections of Front Office.

7.

To handle all incoming and outgoing ( message, parcel, and mail ) for guest.

SWISS-BELHOTEL INTERNATIONAL JOB DESCRIPTION

Page Index No.

: 2 Of 2 : FO – 07

Issued by

: Front Office Department

Effective Date

: July 1, 1997

Position

: Chief Concierge

Date of Revision

: November 1, 2002

8.

Be updated on arrivals / departures of FIT, Group and VIP list.

9.

Be updated information of the functions and other activities in the hotel.

10.

To provide personalised service to the guest.

11.

Should be permanently reviewed and updated contents; a. Shopping b. Tourist Information c.

Bus Schedules

d. Sight seeing Information e. Train Schedules f.

Telephone Book

g. Flight Schedules h. Brochures 12.

To be familiar with Front Office Policies and Procedures, Job Description and Employee Handbook.

13.

Perform other duties, which are assigned by the superior from time to time.

This job description is not exhaustive of all the job tasks, but guide and tasks maybe added or removed by your immediate superior according to pressure of work.