Yale Consultancy Sdn Bhd (805615-X) Your Advanced Leading Executive Phone + 6(012) 3266 874
Fax + 6 (03) 9080 1932
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TOPICS
Page No.
Words from CEO/Chairman
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Corporate Structure
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Corporate Profile
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Company Activities
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Yale Consultancy Department
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Yale Licensing Department
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Yale Training & IT Department
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Product and Services : Consultancy Department
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Product and Services : Licensing Department
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Product and Services : Training Department
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Product and Services : Information Techology Department
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Our Valued Partners and Clients
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Contacts
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words from
CEO / Chairman
MR TEOH KIM KOON BBA(Middlesex, UK), MBA (Leicester, UK).
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Welcome to Yale Consultancy Sdn Bhd. I would like show my gratitude and appreciation for your interest in Yale Consultancy. This company handbook provides updates for the activities, functions and services offered by Yale Consultancy. Yale Consultancy is providing solutions to conquer dynamic business environment. In general, Yale consultancy has three divisions – consultancy division, licensing division, and training and IT division. These divisions are working closely to assist you to enhance effectiveness, efficiency and boost your company innovation and managerial skills. Yale ensures your satisfaction by providing the best services with the lowest fees. I would like to take this opportunity to thank the editorial board for their hardwork to develop this handbook. Thank you! KIM KOOM MR TEOH KIM KOOM CEO / CHAIRMAN YALE CONSULTANCY SDN BHD
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corporate
Structure Chairman Mr Teoh Kim Koon
Vice Chairman Mr Vincent Leong Wing Sum
Senior Consultant Dr Leow Chee Seng Consultancy Department Ms Maria Rufina
Licensing Department Mr Teoh Boon Sia
Training & IT Department Mr Lim Shi Shyang
Assessment Centre
Business License
Brand Management
Energy Commision
Training Needs Analysis (TNA)
Business Coaching
Business Coaching
Psychological Consultancy
Corporate Restructuring
Stress Management
Research
Goods Manufacturing Practice (GMP)
Financial Management
MAL
IT Advisory
Franchising
Logo Design
Marketing Research
Malaysian Qualification Agency (MQA)
Website Development
Strategic Business Planning
Ministry of Finance (MOF)
Website Maintenance
Grant Application
Notification (NOT)
E-commerce
Training
Intellectual Properties
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corporate
Profile We aim at providing useful contributions through professional and pro-active approach to the client organisations to enable them to take a leading competitive edge in their existing business operations. We shall act as a confident navigator to steer the ways into the newer potential fields. We shall grow vigorously to earn the goodwill of all with whom we get associated and build MARKET ORIENTATION as a Centre for Professional Help all the time. Our commitment levels will be unmatched, with high level of efficiency assurance in tackling domestic as well as global market needs. We shall propagate the use of Research and follow the Customer-Driven Approach while providing our qualitative inputs to various organisations in shaping their right future. VISION To become a leader in providing high reliability and high validity research, quality consulting services, corporate training, and improvement techniques and high quality of information technology internationally. MISSIONS Yale Consultancy Sdn. Bhd. is committed to: • Provide the best business, products, technology and research that exceed customer satisfaction • Deliver world class training which increase skills, productivity, efficiency and effectiveness of the corporation. • Enhance business strategies through consultation and licensing. OBJECTIVES Apart form Yale’s mission and vision, Yale Consultancy has the following objectives to drive the organisation: 1. To assist small and medium-sized enterprises (SMEs) required in the facets of Management. 2. To provide start ups requiring active assistance from the stage of developing business plans to the stage of actual entry into the market. 3. To provide one stop centre for local and foreign companies regarding business. 4. To provide licensing solutions to enhance effectiveness and efficiency of corporate. 5. To provide training to enhance skills that are able to increase the efficiency and effectiveness of the organisation.
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company
Activities Yale Consultancy customer’s databases include local and multinational companies (MNC), corporate organisations, universities and other organisations in various industries. Our main activities include: • To conduct premium advisory, consultation, coaching, human capital assessment, research and management services in its area of expertise to enhance business development in an organisation. • To accomplish the precise training through training needs analysis (TNA) best training in different fields especially strategic management, marketing, finance, human resource, Information technology, health and psychology to boost performance in the organisation. • To assist in SMEs/SMIs licensing, legal procedure, professional and strategic management by developing effective strategic planning and fulfilling statutory needs including business license, energy commission, business couching, Goods Manufacturing Practice (GMP), MAL, Malaysian Qualifications Agency (MQA), Ministry of Finance (MOF), notification (NOT), Training Needs analysis (TNA), intellectual property (IP), franchising services, brand management, assessment centre, business coaching, corporate restructuring, research, financial management, franchising, marketing research, strategic business planning. • To develop syllabus academic programs for universities, university colleges and colleges based on their needs.
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YALE
Consultancy Department
Yale consultancy provides the best consultation advice in the region. Our consultants provide the best strategies with specific management models to suit your needs. The strategies assist your organisation to achieve their goals at minimum cost and energy. Yale Consultancy specializes in the areas of marketing planning and development, penetrating marketing strategy, marketing audits, product development, market testing on new products, advertisement planning and research, strategic finance planning, merging and acquisition, corporate restructuring, assessment centre, compensation strategies, human resource planning and design, human resource counselling and mentoring and other area of consultancy. Yale Consultancy Department also offers coaching. During coaching, Yale consultants focus on conversations to create an environment for individual growth, actionable action, and sustained improvement. A step by step instruction and advice are proposed to coach you to achieve the organisation goals.
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Licensing Department
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ale Consultancy is assisting SMEs/SMIs on licensing and legal procedures. License application is not a problem if you are familiar with the procedures and the acts. Yale Licensing specialists provide professional services to save your time and cost on license application. Efficiency and effectiveness is our promise. The most common includes composite license, liquor license, private parking license, entertainment activity license, premise business license. Besides, there are various type of specific licensing for various industry for example notification (NOT) and MAL for cosmetic and pharmaceutical industry; Goods Manufacturing Practice (GMP) for manufacturing industry; Hazard Analysis and Critical Control Points (HACCP) and HALAL license for food industry; Malaysian Qualifications Agency (MQA) for education industry; Ministry of Finance (MOF) license, energy commission for SIRIM approval license, intellectual property (IP), franchising management and license, SMI Loans (Startup, professional and franchise) , commercialization of R & D fund application including ( CRDF1, CRDF2, and CRDF 3) and technology acquisition fund (TAFI ) and any types of license open request. Yale Consultancy is implementing money back guarantee policy on professional fees when the application is not successful. Hence, clients can avoid non-respondent “agents” in the market. Yale provides with you 100% satisfaction.
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Training and IT Department
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raining is an investment in human capital in an organisation. Training equips employees with the latest skills and expertise that enable them to perform in the challenging environment. Our training is 100% industrial based and not academic approach. Yale Consultancy is one of the approved TNA Consultant for Pembangunan Sumber Manusia Berhad (PSMB) to conduct Training Needs Analysis (TNA) for SMEs. Yale Consultancy identifies the training needs of your organisation and develops PSMB approved programs under SBL (Skim Bimbingan Latihan) scheme. The programs include various training crafted specially for improving skills, knowledge and cultivate behaviour beneficial to your organisation. Yale Consultancy manages approximately 100 general programs a year. Yale training programs are categorised into human capital development, strategic management, marketing division, financial management, psychological improvement, health, IT and academic. Yale IT department plays the role to bring you the world of IT. Yale understands the dynamic change of business environment from mass communication to IT-based promotion. Yale E-commerce solution is not only providing you with a website but we conduct online branding, research to ensure your organisation to succeed in global dynamic business environment.
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product and services
Consultancy Department Assessment Centre This assessment centre is in partnership with Malaysian Institute of Human Resource Management (MIHRM). The assessment centre help an organisation to recruit, select, place, promote, transfer, layoff, evaluate training programs, planning for organisation development, human resource and performance appraisal through Key Performance Indicators (KPI) and Balanced Scorecard. Brand management Branding is very important to sustain in competitive business environment. Yale Consultancy creates a new brand for you to face the new globalization environment. Business Coaching Yale Consultancy provides coaching to CEOs and business owners. During coaching session, leadership, critical thinking and strategic planning will be shared between consultant and coachee. The coaching session is private and confidential. Corporate Restructuring The restructuring exercise begins with an immediate assessment of cash flow position, whilst actively probing into the actual causes of the problems. This is followed by various strategies such as initiating negotiation with creditors/ bankers. Exploring timely sell-out, sourcing and injecting fresh capital, introducing white knights, and if all failed, we would recommend considering the 36th strategy of the renowned Sun Tzu Art of War. Financial Management Yale is providing management consultancy for organisation. Yale analysis organisation financial stage through financial ratios, share price evaluation, financial projection, project management and other methods. After analysis, Yale will proposed various method by integrating financial, management, marketing and human resource objectives to achieve goals of the organisation. Franchising Services Yale Consultancy guides you to set up your franchise system from sketch. Our consultant assists you to set up your franchise system from A-Z without worries and obstacles. The following areas are setting up procedures, legal and procedure prospective, management, training, human resource planning, government incentives and franchisor financial scheme.
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product and services
Consultancy Department Homeopathy Courses & Services Yale Consultancy is providing homeopathy courses and services to the public. Through Yale Consultancy, you would be able to achieve academic and practical skills regards to homeopathy and alternative medicine. This service is conducted in partnership with British Institute of Homeopathy Psychological Consultation Yale Consultancy helps you to understand handwriting, behavior, body language, sub-conscious mind of yourself and your competitors. You can win a business by understanding them. Besides, Yale is offering psychological therapy and counselling for public. Strategic Business Planning Strategic planning and marketing plays a pivotal role in business performance. Yale strategic approach in strategic planning includes planning market-driven strategy, designing marketing-driven strategy, implementing and managing market-driven strategy, developing market focused programme and conduct situation analysis. Research and Development Yale Consultancy is giving you option and solution to conduct high validity and reliability research at the minimum cost. The area of Yale Research team in electronic circuit and products, instrument testing, food analysis, pharmaceutical products, chemical products and psychological analysis. Training Needs Analysis (TNA) Yale Consultancy is the approved TNA consultant by Pembangunan Sumber Manusia Berhad (PSMB) under SME TNA consultancy Scheme. upgrade the knowledge and skills of their workforce on a systematic basis so that they will be more competitive through productivity increases, increased quality of service and the adoption of modern management techniques.
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product and services
Licensing Department
Business Licensing Yale assist clients in various business license for local authority including composite license (premise and signboard, hotel premises); liquor license, private parking license, entertainment activity license (karaoke, cineplex), promotion, exhibition, kindergarten license, car wash, printing, pet shop and any types of local authority license.
Energy Commission The challenge for electronic importers is getting approval from SIRIM before getting approved permit. Among the importers, they have misunderstood that SIRIM is the body to approve the permit to import. However, SIRIM is the leading organisation in industrial research, fulfilling the industry needs by blending new innovations with quality and standards. Before submission to SIRIM, importer has to get approval from Energy Commission (Suruhanjaya Tenaga). Now, Yale Consultancy gives you the solution. Yale consultancy assists you to get permit to import electrical product to Malaysia. Yale Consultancy reduce your unnecessary cost, increase your efficiency and effectiveness regards to approval of electronic products.
Good Manufacturing Practice (GMP) Application of GMP takes long time and too complex procedures to fulfill requirement. Yale Consultancy assists you to cut your cost, time for you. At the same time, we are assisting customers on Hazard Analysis and Critical Control Points (HACCP), HALAL license.
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product and services
Licensing Department
Industry Grant Application Yale Consultancy is assisting you in the following grant application including Grand for RosettNet Standard implementation, new entrepreneurs Fund 2 (NEF 2), Fund for small & Medium Industries (FSMI 2), Rehabilitation Fund for small business (RFSB). Fund for Food (3F), Bumiputera Entrepreneur Project Fund (BEPF), Japan Bank for International Cooperation Fund for SMI (JBICFSM), Market Development Grant, Brand Promotion Grant, Commercialisation of R & D (CRDF), Technology Acquisition Fund (TAF), Technology Acquisition Fund for Women (TAF-W) and Export Credit Refinancing.
Intellectual Property Yale Consultancy work closely with MyIPO (Intellectual Property Corporation of Malaysia) is assisting you to apply for intellectual property including trademark, copyright, geographical indicator, patent and industrial design. Intellectual property open a lot of opportunity to other fields in business including SIRIM application, Franchising and others.
MAL MAL is a mandatory requirement for importing goods (medication, chemicals, supplements) to Malaysia. Yale Consultancy has specialist consultant to assist you to apply for MAL without any hassle.
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product and services
Licensing Department Notification (NOT) Importing cosmetic products is no longer a problem for importers. Yale Consultancy is glad to offer service to prospective cosmetic companies to apply notification (NOT) number for their respective products to be imported and marketed in Malaysia.
Malaysian Qualifications Agency (MQA) Yale Consultancy has a panel of academician that would prepare and assist your college organisation to expand business by increasing number of course available. Yale Consultancy will be taking care Nine expects of criteria and standard stressed by MQA and the newly introduced concept, credit system in their approval. 14 Ministry of Finance (MOF) License Registration with Ministry of Finance enables a company to be able to offer their service as supplier or consultant to government sectors. Yale Consultancy is offering their service in the following areas registration with ministry of Finance enables a company to be able to offer their service as supplier or consultant to government sectors. Yale Consultancy is offering their service in the following areas.
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product and services
Training Department
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ale develops courses based on and includes experiential learning, Our training includes experiential learning. Our trainers have extensive experience and bring success to the training sessions, which are specifically improve the workforce.
Business Division NO. TITLE
PSMB SCHEME
DURATION
YOUR INVESTMENT (RM)
Human Capital Development 1 2 3 4 5 6 7 8 9 10 11 12 13 14
Advance skills in Handling Interview Developing the leaders around you How to Convey Your Message Effectively In Business Prospective HR Skills for Non HR Professionals Inspire Your Audience through Speaking Confidently Interested to become a trainer? Negotiation: Win Over Your Competitors Practical skill in Behaviour Modification At Work Starting carrier in Human Resource Management Talk Business: Communicating Corporate Change Turnover rate too fast is your organisation barrier? Advanced Effective Coaching Practical Skill in Behaviour Modification at Work Advance skills in Handling Interview
SBL SBL SBL
2 2 2
1 280 1 280 980
SBL SBL SBL SBL SBL SBL SBL SBL SBL SBL SBL
2 2 3 3 3 15 3 15 15 3 2
1 680 980 2 400 1 850 2 400 4 800 1 850 4 800 4 800 2400 1780
SBL SBL
15 5
4 800 3 500
SBL SBL SBL SBL SBL SBL SBL SBL
2 2 2 15 6 2 15 15
1 500 1 680 1 380 4 800 3 880 1 350 4 800 4 800
SBL SBL
3 2
1 980 1 500
Strategic Management 1 2 3 4 5 6 7 8 9 10 11 12
All you need to know about Balanced Scorescard Analytical Troubleshooting: Six Sigma Business Scorecard Blue Ocean Strategies: Fishing at the right spot Business law made easy (Business for dummies) Effective Communication for Manager How to be a successful Franchise consultant How to Protect Your Business during Recession How to write a winning business plan? Know your ABC: Activities Based Costing Practical Organisation Behaviour: From Zero to Expert Sky is the limit, but innovation goes beyond Thinking out of the Box: Principle of Take the road not taken
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product and services
Training Department
Business Division NO. TITLE
PSMB SCHEME
DURATION
YOUR INVESTMENT (RM)
SBL SBL
2 5
1 200 3 500
SBL
15
4 800
SBL
15
4 800
SBL
15
4 800
SBL
15
4 800
SBL
15
4 800
SBL
15
4 800
SBL SBL SBL SBL SBL SBL
15 6 15 4 2 2
4 800 3 500 4 800 2 450 1 200 1 200
Marketing 1 2 3 4 5 6 7 8 9 10 11 12 13 14
Customer care excellence: How to create customer focus Don’t wait for apple to fall: Create, win and dominate markets Fire your consultant and becomes Branding Management consultant Fire your consultant and becomes International Marketing consultant Fire your consultant and becomes Managing Customer Relationships consultant Fire your consultant and becomes Marketing Communication consultant Fire your consultant and becomes on Services Marketing consultant Fire your consultant and becomes Strategic Marketing consultant How to apply Sun Tzu on Sales strategies How to become a Human Communication consultant? How to plan Marketing Research Strategy Maximize Profits, Increase Sales: Marketing Ninja Population is Growing, So does new customers Your Service is bad! How to manager Customer Satisfaction?
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product and services
Training Department Business Division NO. TITLE
PSMB DURATION SCHEME
YOUR INVESTMENT (RM)
Financial Management 1 2 3 4
How to analyze, compare and control and control the figures that drive company value? Practical Financial Skills Pricing Problem: Pricing Strategy Six Steps to Solving Your Financial Problems: Turning No Into Yes
SBL
2
1 850
SBL SBL SBL
2 5 5
1 850 3 500 3 500
SBL SBL SBL SBL SBL
6 6 1 2 6
3 500 3 500 780 980 3 500
SBL
6
3 500
SBL SBL SBL SBL SBL
6 6 3 5 6
3 500 3 500 1 880 2 800 3 500
SBL SBL SBL
6 18 6
3 500 4 800 3 500
SBL SBL SBL
3 5 6
1 850 2 800 3 500
SBL
6
3 500
SBL
4
2 800
Psychological 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19
Applied Adult Psychology: Application and principle Behaviour Therapy: Application and Outcome Conquering the clock through time management Dealing with difficult relatives Don’t be the odd one, go with the norms. Understand Abnormal Psychology Don’t just be sympathy, be empathy : Principle of Counseling and Psychotherapy Gain control of your brain, gain control of your emotion Health Psychology Its just a job, why annoy yourself Life is short, why worry? Looking at swinging clock: How does it work? Understanding hypnosis principle. Overcoming Depression in 5 days. Psychological Testing. Psychotherapy For Adolescence: The Mindset of a Teenager Reengineer Yourself Through Enhancing Self-Esteem The Empowered Therapist Toys are us, they are art Understanding your Child through Art Therapy Understand People through Prehistorically Method: Drawing the line through Art Therapy Your body speaks your mind: emotional and health
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product and services
Training Department Health Division NO. TITLE
PSMB SCHEME
DURATION
YOUR INVESTMENT (RM)
SBL SBL SBL SBL SBL
6 6 6 6 6
3 500 3 500 3 500 3 500 3 500
SBL SBL SBL SBL
6 6 6 6
3 500 3 500 3 500 3 500
SBL SBL SBL SBL SBL SBL
6 6 2 6 6 6
3 500 3 500 1 800 3 500 3 500 3 500
SBL SBL SBL
6 6 6
3 500 3 500 3 500
Health Promotion 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18
Body and disease: How it happens? Bodywork: the principle Children shape our future: We mould our children Every seconds count: Be prepared Functional Foods, Neutraceuticals & Dietary Supplements Fundamental of food science and nutrition Gain yourself new look in few simple steps Homeopathy: The advanced practice How do you increase your revenue through good clinical consultation? How to be a successful “nutritionist”? Know you nutrients like your doctors Learn how to tap into the vast nutritional industry Life span nutrition Nourish yourself, value yourself Nutrition & diseases: Know them, prevention is better than cure Nutrition assessment methods There’s more to just drugs. Go for Homeopathy Understand your body’s functions, prolong your happy life
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product and services
Training Department IT Division NO. TITLE
PSMB SCHEME
DURATION YOUR INVESTMENT (RM)
Computer Skills 1 2 3 4 5 6 7
DHTML and CSS Advanced – Learning by Example Dreamweaver CS3 – The Missing Manual E-commerce Strategy Consultation for the Digital Age Flash CS3 – Art of Animation MySQL Crash Course Photoshop CS3 Java Script – Your Multi Tasking Solution VBScript in a Nutshell
SBL SBL SBL SBL SBL SBL SBL
7 10 6 10 12 11 12
700 1 850 3 000 1 850 4 000 2 300 4 000
Academic Division NO. TITLE
19 PSMB SCHEME
DURATION YOUR INVESTMENT (RM)
Academic Research 1 2 3 4
Discovering statistics using SPSS: Advanced techniques for researchers Effective academic writing Effective research methods for undergraduate, postgraduate and academician Power of Journal Article: Commercial Application
SBL
15
4 800
SBL SBL
2 4
1 180 2 980
SBL
2
1 180
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homeopathy and
Alternative Medicine Division Collaboration Program with British Insitute of Homeopathy
Homeopathy and Alternative Medicine Division NO. TITLE
YOUR INVESTMENT (£)
Academic Research 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18
Introductory course in homeopathy Basic Course in Homeopathic Pharmacy Diploma in Homeopathic Pharmacy (DHPh) Basic Course in Veterinary homeopathy Diploma in Veterinary Homeopathy (DVetHom) Diploma in Dental Homeopathy (DDH) Women’s Health (Midwives) Module 1 Diploma in Women’s Health and Homeopathy (Modules I,II,III) (DWH Hom) Diploma in Herbology & Herbal Medicine Nutrition & Herbology Basic Nutrition Course Diploma in Clinical Nutrition (DCN) Anatomy & Physiology (Module I) Pathology & the Nature of Disease( Module II) Differential Diagnosis Bach Flower Practitioner Course Basic Aromatherapy Course Diploma in Aromatherapy (D.Arom)
150 650 1500 650 1500 1500 650 1500
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1500 750 550 1600 750 750 995 995 650 1500
* After completion any of the course, candidates can apply for the fellow of brisith institute homeopathy with the title FBIH
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product and services
Information Technology Department
This department provides the following services, • • • •
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CD and Programming for Annual Report Websites and E-Commerce Site development Website maintenance Customized Programming and Application
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Partners Approved Consultant of Pembangunan Sumber Manusia Berhad (PSMB) to conduct Training Needs Analysis (TNA) under SME TNA Consultancy Scheme
British Institute of Homeopathy (BIH) Malaysia Division owned and managed by Yale Consultancy
Program for Open University Malaysia Certified in collaboration with Yale Consultancy 22
Student Recruitment.
Assessment Centre
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Clients Restaurant Valley Square Sdn Bhd Cheng Siang Leu Restaurant Multi Platform Consultancy Services Leow Leong Lim Management Services 123 Pharmacy Sdn Bhd Mapple MIssion Sdn Bhd Osmos Trading Sdn Bhd Face Affair Sdn Bhd Fairon Aluminium Engineering Sdn. Bhd. Comel Textile & Garments (M) Sdn Bhd Haniffa Textiles Sdn Bhd Elique Design Sdn Bhd Top Ten Boutique Sdn Bhd Ekam Engineering & Construction Sdn Bhd New Tiles Construction Sdn Bhd Sweet Legend Sdn Bhd Sungei Ujong Pub Sdn Bhd Riverstone Resources Sdn. Bhd.Comel Textile & Garments (M) Sdn Bhd Haniffa Textiles Sdn Bhd Elique Design Sdn Bhd Top Ten Boutique Sdn Bhd Ekam Engineering & Construction Sdn Bhd New Tiles Construction Sdn Bhd Sweet Legend Sdn Bhd Sungei Ujong Pub Sdn Bhd Riverstone Resources Sdn. Bhd. Tadika Megah Tadika Eduwis Top Repute (M) Sdn. Bhd. Art Colours Systems Sdn. Bhd. Friqueglobal Limited, New Zealand New Zealand Cosmetic Limited
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Contact Us
YALE CONSULTANCY SDN. BHD (805615-X) 73-3 Jalan Jelawat 1 Amber Business Plaza Batu 3 ½ Cheras 56000 Kuala Lumpur
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+6(012) 3266 874 ¬¬ +6(03) 9080 1932 }}
[email protected] ÞÞ www.yaleconsultant.com