Website Faqs-2 W Notes .docx

Frequently asked questions HEADLINE: General What is get2Clouds? get2Clouds is a free app that focuses on securing communications and your data online. It combines a messenger, large file transfer and cloud sync to keep digital communications and files safe from interception. You can use get2Clouds on up to five devices at the same time as messages sync seamlessly across all devices. Use get2Clouds to securely send and receive messages, photos, videos and large files of any format and size, and to secure your data that rests in public clouds or on your network attached storage (NAS). Who is it for? It is a free tool for anyone concerned with protecting their privacy and data online.

Commented [W1]: Your get2Clouds’s account?

Commented [W2]: For everyone? Like everybody should be using it?

Who is behind get2Clouds? get2Clouds is the brainchild of Oliver Wessling, a mechanical engineer, cyber security expert and CEO of NOS Microsystems—a tiny independent company with niche expertise in electronic software distribution, cloud services tools for all platforms and encrypted messaging. As a market leader in download management and compression technology, NOS Microsystems services over one billion downloads annually for client in the industrial automation industry. How secure is get2Clouds? In a word: very. Every message and piece of data sent through get2Clouds is secured with Advanced Encryption Standard 265 (AES-265). This is the most secure encryption method there is. If 50 supercomputers could check a trillion AES keys per second (no devices exist) it would still take trillions upon trillions of years for them to exhaust the 256-bit key space. It is the same encryption algorithm favored by the US government, the National Security Agency, and International Organization for Standardization (ISO)/International Electrotechnical Commission (IEC) to protect classified information and national security systems. On top of that, get2Clouds sends all data via a secure socket layer (https) which is itself encrypted..

Commented [W3]: Protects data in transit by using

Further privacy options include choosing your own cloud encryption password, self-destructing messages, photos, and videos, see who’s opening your sent files and messages with FaceCheck, and lock the app with a Master Lock. How much does it cost? We are proud that get2Clouds is a free tool for all to use. It is also ad free so there is no data being sent to any third parties. We do not deal in your data. We deal in your privacy. We believe privacy is a basic human right and the foundation of all other rights. The world has made a seismic shift from analog to digital communications and storage. The convenience and benefits of this have been immense, but it has come at a very hefty personal privacy price. We strongly believe it protecting the right to privacy in the digital age and believe that communication should be free in every sense of the word. Then how do you make money? If you enjoy the app, we welcome donations here. We also tailor corporate versions for businesses of all sizes. Contact us at [email protected] if you would like more information on that. What platforms does get2Clouds support? iOS, Android and Windows.

Commented [DD4]: Please link to the donations page

Not Mac? Yes. Mac too, but only part of our corporate paid for packages. Which cloud services does get2Clouds support? Google Drive, Dropbox, Box, Microsoft OneDrive, MagentaCLOUD, and SugarSync, and you can encrypt the data in your network attached storage (NAS) and use it as your own private cloud. Do I need to have a cloud account before using? No. You can send and receive transfers via get2Clouds’ secure server so you do not need to register a separate cloud account to send and receive files of any size. You only need a cloud account if you wish to encrypt files and store them in the cloud. How do I protect data on my NAS? In the Private or Corporate Cloud tab, click on the SFTP (NAS) option at the bottom of the cloud provider list then fill out all the relevant fields. How do I encrypt the files in my cloud? If you want to encrypt files currently stored in a public cloud, you need to download the files off the cloud, delete them from the cloud, and upload them again through the get2Clouds app. To do this: 1. Download the files onto your device or PC. 2. Register the cloud with the get2Clouds through the Settings tab in the Windows application or the Private Cloud/Corporate Cloud tabs in the iOS and Android versions. 3. In Windows: in the Cloud tab, you can drag and drop individual files from your PC into the cloud folder section. These files are now encrypted in the cloud, but not encrypted in your PC. 4. In iOS and Android chose the Private or Corporate Cloud profile and hit the Sync button. An encrypted copy of all those files now exists in the cloud. Even if there are stolen How do I register a cloud account? In Windows, go to the Settings tab and click on ‘New’ under the Cloud Settings section. This will take you to a new window where you can fill out all the fields. Name the cloud and insert an encryption password. It is vital that you remember the encryption password because we cannot retrieve it for you. In the iOS and Android application: chose a between Private Cloud and Corporate Cloud. Chose you cloud provider from the dropdown menu and follow the instructions. Again, it is paramount that you remember the encryption password as we do not store it. This is no knowledge encryption. How many clouds can I register? In Windows, you can register as many clouds as you like. In the mobile application for Android and iOS, you can register two clouds—a Private Cloud and a Corporate Cloud. How do I sync my cloud? In Windows: create a profile in the Settings tab. When all fields are filled out, go to the Cloud tab and log in. You now simply hit the sync button for all files to be stored on both your local drive on the PC and in your cloud. Please note. Only the files in the cloud are encrypted. In Android and iOS: go to Cloud Settings via the cogwheel on the top right of the screen. Chose between Private Cloud or Corporate Cloud tabs and chose the cloud provider from the drop down menu. Put whatever files you want to sync in the Private Cloud or Corporate Cloud folder and hit Sync. All files in the folder have now been encrypted and uploaded to your cloud.

How can I send a large file? Open get2Clouds and go to the File Transfer tab. Choose the cloud service provider of your choice or use the built in get2Clouds storage option. Choose to send to the receiver via email or get2Clouds. Fill in the details of your transfer; the name of the receiver, a message to include with the file. Click < Choose > to select the file you’d like to send. Press Start Upload to send the file. How can I send files totally anonymously? If you want to send information to someone such as a journalist or authority, and need to ensure your total anonymity, get2Clouds can help. First up, both you and your intended recipient need to have the get2Clouds app installed. Send a text or email address, or talk to them in person and ask them to download get2Clouds. If they already use get2Clouds it’s even easier, just make sure you have their contact stored on your device or on Windows. Change your profile name in the Messenger Settings and register a new 555 number so that you remain totally anonymous. Then, just send whatever files you need to via the File Transfer tab to the Contact. It is better to send via File Transfer rather than the messenger because the data will not be compressed. What phone permissions does get2Clouds app need? We do not use, sell or store any of your data. Any permissions we ask for are purely essential for the functionality to the app. If you want to use get2Clouds to send and receive appointments and invites, we need access to your calendar. The event will then be stored in your phone’s calendar so you don’t forget. If you want to know which of your contacts are also using get2Clouds we need access to your phone’s contacts to provide that function. We also need this if you want to send messages to contacts in your phone. Other than that we do not need any more permissions. What about the secret address book? If you do not wish for us to grant us access to your contacts, you can opt for a secret address book instead. Here, the app lets you store up to 50 numbers and you can send messages and files to them without granting access to your address book. What’s the difference between sending files in the messenger? Files sent over the get2Clouds messenger are shrunk using NOS Microsystems patented data compression technology. They can still be viewed on the receiver’s device, but if you want to keep files in their original size, you need to send via the File Transfer window. What’s with the 555 number? When you download get2Clouds you are automatically given a ‘555’ number. This is your unique get2Clodus ID. You can change it to a 555 of your choosing or use your SIM number. We recommend using your SIM number if you want contacts to know you are available on get2Clouds. If your number is stored on other users’ phones, they will see that you can be contacted via the app. For anonymity, we recommend using a 555 number. You can still give the number to friends and colleagues who use get2Clouds. When it is stored in their address book they can contact with you. Can I use the messenger on a tablet?

Yes. The 555 number option means you do not need to register your SIM number. The messenger works just as well on tablets and it is the only free messenger that works on SIM-less devices. Because you can use your get2Clouds ID across five devices, you can also register your SIM number on tablets, and on Windows and receive messages on these devices. To do this, the number must firstly be registered on your phone. You will need to have your phone at hand as a key-in code will be sent via text. How do I change my number? On Android and iOS: 1. Click the cogwheel on get2Clouds home page to be taken to the dashboard. 2. Click on your profile. 3. Click on Messenger number. 4. Click the Change phone number box. 5. Choose to use your SIM number, create your own 555, or click the AUTO 555 button to be given a random 555. On Windows: go to Settings. Under Messenger Settings choose Unregister this number. Then you can Enter a new number by clicking on the Enter your phone number option will be clickable. In the You can enter a real phone number or a 555. If you want to use your mobile number you must first have it registered with get2Clouds on your smartphone. What are Secondary Profiles? To let get2Clouds users maneuver between different contacts and different tasks in their business and personal life, we have created a Secondary Profile option. With this you can keep all your messages in the same app but attach to separate contact numbers. We understand that you don’t want to give clients the same contact number as friends, or you might need to create a temporary 555 number just for a project then burn it after, but you still want to continually use get2Clouds for other projects on a daily basis. With Secondary Profiles you can do this. You can chose to register two SIM numbers, two 555s or one of each. The numbers you attach to the profiles are completely up to you. We just want to help streamline your communications. The first time you send a message or file to your get2Clouds contact you will be asked which profile you want to use. This is contact will then be attached to that profile. So I can store both numbers on a dual SIM phone? get2Clouds is both SIM-less device and dual-SIM device compatible You can register both your SIM numbers by adding a Secondary Profile. You can store both numbers on the Windows application also. Just go to Settings. Under Messenger Settings choose Secondary Profile. Choose to add your SIM number or a 555 number. Who can I message? Anyone who uses get2Clouds provided you have their contact. When you also have a number registered you can send messages and files of all description and of any size to other users via their get2Clouds number. How can I message them? On Windows: click the New Chat option on the bottom right of the app and chose the contact you want to connect with. Otherwise, add their number in the New Contact option. Then simply click on

the contact and starting writing to them in the dialog box on the bottom right hand side of the screen. In iOS and Android: click on the message bubble on the home screen or on the bottom of the app. Click on New Message and choose from your contacts. You can invite contacts who do not have the app installed via text, or you can see which contacts are already using get2Clouds by clicking on the get2Clouds icon on the top right of the contact list. Once you select your contact a chat bubble will be created where you can begin messaging. Will people know my number? Only if you want them to. You can register your SIM number across three devices to sync get2Clouds across multiple devices or you can use different numbers on different devices. If you enter a name in the profile field then the receiver of files and messages you send will see this name. You should change this if you want to send files and messages totally anonymously. Who can see me ‘online’? No one. get2Clouds does not show other users that you are online. Then how do I know if my message has been read? Look at the ticks at the bottom of your sent message. One grey check = message has been delivered to the get2Clouds server. Two grey ticks = message has been delivered to the recipient. One green tick = message has been opened by the recipient. How do I create a LivingGroup chat? In Android and iOS, open the Messenger tab on the Home Screen. Click on the three dots on the top right corner of the screen and select New Group Chat. Name the group and select which members you would like to add. From there, Create iOS: Start a new message (tap the icon in the top right corner in Chats) > ‘New Group’. Android: Tap the circular pencil icon in the chats list > ‘New Group’. get2Clouds Desktop: Click the menu button in the top left corner > ‘New Group’. What makes LivingGroups cool? LivingGroup chats are unique to get2Cloulds. There is no administrator and any member of the group can invite or remove members and change the chats name or photo. Anyone can add more people so the groups evolve in a more organic way that other group chats. There are many options within the LivingGroup chats. You can still send individual messages to just one member of the group or messages to certain members. Can I send event invites with get2Clouds? Yes. instead of managing events via a social network that are not encrypted, ripe for cyberattck, and collect the data, you can use get2Clouds. The app lets you create and share calendar events in individual or group chats, without leaving the secure space of get2Clouds. I To send out an invite, simple chose which chat you want to send the invite to or create a new group via under the Messenger tab. Click on the three dots at the bottom right of the chat bubble and select Appointments. At this point, get2Clouds will ask permission to access to your calendar otherwise we will not be able to perform this task. Click Allow. Then, fill out all the relevant information on the meeting or even and hit the Create Appointment.

You will be taken back to the chat Window where you can hit send and the appointment will be sent out and stored in the receiver/s phone/s. What is FaceCheck? This exclusive function acts as a digital signature and offers yet another layer of security. If you want to be sure your files are being opened by the intended recipient, choose the FaceCheck option and the receiver’s device will take a selfie of them before the file is opened. To do this in the File Transfer tab, tick the ‘request FaceCheck’ box. To do it in the Messenger tab, click the three dots on the right of the chat bubble and select FaceCheck and type your message as normal. How to use the Self Delete timer? If you want a message, photo, file, video or recording to automatically delete after being viewed you can chose at time when you’d like it to self destruct. In the chat window, click on the three dots in the bottom right. Choose the Timed Delete option. Select when you would like the message to delete. Upon being read, the message will be deleted after the time you selected. Why use the Master Lock? Phones can get stolen and snooped upon by malicious third parties. If this happens, at least you can protect your get2Clouds content with a Master Lock. You can assign a six character password and every time you open the app you’ll be asked to key it in before proceeding. If someone gets your phone, it doesn’t mean they get your get2Clouds. To set up, click on the cogwheel at the top right of the home screen. Click on Master Lock from the dashboard. Key in your desired six character pin, and that’s it. Now the app is protected. Notifications problems? Go to your phone’s Settings > Notifications and Sounds, and make sure notifications are ON for get2Cloulds and Importance is set to the highest option. Do you have a Privacy Policy? Yes. You can read it here and when you install get2Clouds for the first time you get a link sending you to our Privacy Policy. Deleting get2Clouds Deleting get2Clouds is easy. You just have uninstall the app. We recommend unregistering your get2Clouds number/s first.