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•8/22/2007
connecting communities with opportunities through technology
Web Conferencing: Running Effective Online Trainings & Meetings Facilitated by Lindsay Bealko If you haven’t, please join the audio portion* of the conference:
Phone: 1 (888) 617-3400 Passcode: 101 0541 *If you have difficulty connecting, send a question via the Question & Answers window in the lower right portion of your screen.
Press the 6 key on your phone h to mute your line. Press again to un-mute.
We’ll begin at 10am. Thank you for coming!
connecting communities with opportunities through technology
Running Effective Online Trainings & Meetings Lindsay Bealko Toolkit Consulting For NPower Seattle
•1
•8/22/2007
What is CCN? A statewide coalition of public & private organizations collaborating to build the capacity of community technology gy providers p in WA Lead partners:
connecting communities with opportunities through technology
Why are we here today? Learning Objectives By the end of this workshop you will be able to…
1.
State your primary goals and objectives for leading online trainings or meetings
2.
Identify your high priority web conferencing features
3.
Use features, key questions, and available resources to compare web conferencing providers
4.
List the key steps in preparing for an online training or meeting
5.
Choose two to three techniques you will use to make your next webinar more engaging and interactive
•2
•8/22/2007
Workshop Agenda •
Lay of the Land: How tech is transforming training
•
Getting Started with Web Conferencing
•
Planning a Seamless Online Training/Meeting
•
Tips for Delivering an Engaging Online Training/Meeting
•
Action Planning
•
Q & A and Wrap-up Wrap up
What’s your experience with webinars?
I’m a Rookie - this is the 1st online presentation I've attended:
I’m Comfortable - I've attended a few online meetings or presentations
I’m a Regular – “Webinar” is my middle name!
Directions: Using the white board tools on the upper right of your screen, place a stamp in the box that most closely defines your experience and comfort level with webinars.
•3
•8/22/2007
LiveMeeting: A 3-Minute Tour Minimize, restore, close
Attendee list
Seating Chart Q & A Box
Anything else you’d like me to know about today’s workshop? My hopes for the session:
My concerns for the session:
Directions: Using the white board tools on the upper right of your screen, select the text tool shown, click in the boxes above, and begin typing your hopes & concerns for the session.
•4
•8/22/2007
Workshop Agenda •
Lay of the Land: How tech is transforming training
•
Getting Started with Web Conferencing
•
Planning a Seamless Online Training/Meeting
•
Tips for Delivering an Engaging Online Training/Meeting
•
Action Planning
•
Q & A and Wrap-up Wrap up
The World of e-Learning
•5
•8/22/2007
What’s In It For Me? The Promise of e-Learning Tools
& Support different learning styles & Expand reach & Can be cost effective & Consistency & quality of training delivered & Convenient and flexible for learners & Learning happens on the job instead of “separately” & Rich Ri h iinteractive t ti content t t Æ teach t h concepts t d dynamically i ll
What to Watch Out For The Reality of e-Learning Tools: 8 A lot of tools to sort through 8 Poorly used, used can subtract value 8 Dependent on tech-comfort of your participants 8 Managing costs and time to use tools 8 Not a quick fix or silver bullet 8 More self-accountability in hands of learner (i.e. to pay attention))
•6
•8/22/2007
Making Sense of the Options
Asynchronous AKA: “recorded” “on--demand” “on “self--paced” “self
•Discussion boards
y Synchronous AKA “Live”
•Screencasting or webcasting (“tutorials”)
•Collaboration tools/spaces
•Webinars
•“Staged,” recorded webinars
•Recorded “Live” webinars
•Remote PC sharing
•Video conferencing
•Chat Ch t or “IM”
Learning Management Systems help you manage multiple modalities
Today’s Focus: Web Conferencing Web Conferencing: AKA virtual classrooms; e-meetings, webinars, web conferences, etc.
+
+
•7
•8/22/2007
Think About It How might you use web conferencing? Indicate your response below:
To lead meetings between remote participants To lead software skill workshops for our constituents To lead "soft-skills" or concept-based classes for our constituents Other (write in):
Real World Applications of Web Conferencing • Teach software skills don t have to re-teach re teach the most • Recordings so you don’t popular courses • Volunteer or program orientations • Meetings with board or coalition members from across the state • Build a virtual collaboration community between remote peers or colleagues
•8
•8/22/2007
Workshop Agenda 9 Lay of the Land: How tech is transforming training •
Getting Started with Web Conferencing
•
Planning a Seamless Online Training/Meeting
•
Tips for Delivering an Engaging Online Training/Meeting
•
Action Planning
•
Q & A and Wrap-up Wrap up
First Things First: Set your target 1. What are your goals for a web conference? • Education • Collaboration • Enrollment/Outreach E ll t/O t h
2. Who is your audience and what is their level of tech comfort? 3. What do they need to learn? 4. What is your training approach? • One time or ongoing?
•9
•8/22/2007
Choosing a Web Conferencing Provider Features/Requirements to look for Common features:
Possible features:
• Sharing slideshows • Chat • Q & A forum • Raise hand/provide feedback • Application sharing • Recording • Scheduling meetings; inviting participants
• Polling • Whiteboarding/Annotation • Synchronous web surfing • Sharing control w/ attendees • Phone control panel • Streaming video • Handles registration • Custom branding
Prioritize Features You Need Before searching for a web conferencing vendor, determine your priority features. NEED TO HAVE HAVE:
NICE TO HAVE HAVE:
“FLUFF” “FLUFF”:
•10
•8/22/2007
A Snapshot of the Players • There are many providers ranging from free to moderate to expensive • This Thi market k th has a llott off comings i and d goings i
The Freebies: You get what you pay for WebHuddle: • Open Source tool in Beta form • Completely free • Not as “shiny,” but good functionality, including application sharing
SaveOnConferences: • N No bells b ll & whistles hi l • “Free” w/ paid audio conference at $0.085/min • No application sharing available
•11
•8/22/2007
Temperature Check How is the webinar going so far?
Too slow! Let’s dive in to more content ASAP!
Just right! Keep doing what you’re doing.
Too fast! Let’s take the time ti e to review before moving on!
Middle of the Road ReadyTalk: • Highly-functioning tool • Available on TechSoup Stock for nonprofit discount but complex pricing model could get spendy w/ more than 3 participants • Has most/all key features
Adobe Connect: • “Personal” version of this tool from Adobe is affordable & functional • $395/yr. gets you unlimited conferencing for 15 people • Not able to record, however
•12
•8/22/2007
Pricey but Powerful LiveMeeting: • Expensive but “feature-ful” and flexible • Not part of MS donation program • May not be a good value unless you have constant online conferencing needs
GoToWebinar: • Flat-fee,, predictable p pricing p g model w// impressive functionality • More affordable tool for those w/ considerable web conferencing needs • Great canned reporting, dashboard & registration features
Choosing a Web Conferencing Provider Additional considerations when choosing a provider: • How long have they been in business? • How is their tech support/customer service? • What documentation & training materials are available? • Is it technically compatible w/ your systems and those of your target audience? (i.e. downloads required) • Pricing structure • # of seats in each conference Always insist on a demo or trial-period with a system before making a big investment. It is the best way to evaluate it.
•13
•8/22/2007
Resources to Learn More Want to learn more about various systems available? • Visit the CCN Wiki for a spreadsheet comparing some of the most common tools: http://communitiesconnect.wikispaces.com/ • Check out the articles and links on the Resources for Further Learning handout
Workshop Agenda 9 Lay of the Land: How tech is transforming training 9 Getting Started with Web Conferencing •
Planning a Seamless Online Training/Meeting
•
Tips for Delivering an Engaging Online Training/Meeting
•
Action Planning
•
Q & A and Wrap-up Wrap up
•14
•8/22/2007
Four P’s to Planning a Seamless Training 1) Practice
Know your web conferencing system
2) Plan Ahead
Proactive planning will pay off come conference day
3) Prepare Participants
Give attendees d the h information f they h need d to participate
4) Prepare Yourself
Being prepared will let you focus on engaging attendees on the day of
Step 1: Practice Know your web conferencing system
• Practice and test key features from both the presenter and attendee perspective
Scheduling meetings & inviting participants Uploading slides & navigating through them Recording Application sharing Question & Answer manager
• Know your phone system “Chairperson” features Mute functions Operator assists
1) Practice
Know your web conferencing system
2) Plan Ahead Proactive planning will pay off come conference day
3) Prepare Participants Give attendees the information they need to participate
4) Prepare Yourself Being prepared will let you focus on engaging attendees on the day of
•15
•8/22/2007
Step 2: Plan Ahead Proactive planning will pay off come conference day
• • • •
Consider best meeting days and times for your audience Time frame for advertising/outreach Use of extra staff to help handle questions and technical issues Consider use of registration to collect key information about participants • Prep teaching materials for use in online format • Reserve a quiet room from which to run your call 1) Practice
Know your web conferencing system
Refer to the handout Workplan for Leading a Web Conference for a checklist of pre-conference tasks
2) Plan Ahead Proactive planning will pay off come conference day
3) Prepare Participants Give attendees the information they need to participate
4) Prepare Yourself Being prepared will let you focus on engaging attendees on the day of
Step 3: Prepare Your Participants Give attendees the information they need to participate
• Send confirmation email with clear directions about jjoiningg phone & web portion • Ask participants to test browser compatibility ahead of time
• Have an alternate way for participants to get slides/handouts • Encourage people to join the conference at least 5-10 minutes early in case they have difficulty joining
1) Practice
Know your web conferencing system
Consider sharing a tips sheet like Making the Most of Online Training to prepare your participants.
2) Plan Ahead Proactive planning will pay off come conference day
3) Prepare Participants Give attendees the information they need to participate
4) Prepare Yourself Being prepared will let you focus on engaging attendees on the day of
•16
•8/22/2007
Step 4: Prepare Yourself Being prepared lets you focus on engaging attendees on the day of
• • • • • •
Post a picture Post dial-in information on first slide for convenience Attend to your basic needs Go hands-free Consider setting up a second computer in “Attendee view” Be prepared for the vacuum 1) Practice
Know your web conferencing system
2) Plan Ahead Proactive planning will pay off come conference day
3) Prepare Participants Give attendees the information they need to participate
4) Prepare Yourself Being prepared will let you focus on engaging attendees on the day of
Workshop Agenda 9 Lay of the Land: How tech is transforming training 9 Getting Started with Web Conferencing 9 Planning a Seamless Online Training/Meeting •
Tips for Delivering an Engaging Online Training/Meeting
•
Action Planning
•
Q & A and Wrap-up Wrap up
•17
•8/22/2007
Tips for Delivering an Engaging Training You’ve got the basics down, but your webinar could still be Boring.
Techniques for Engaging Participants • Are you out there? Checking in at key points • Play along: Engaging participants along the way
Best Practices for Online Training
Best Practices for In-Person Training
Techniques for Engaging Participants 1) Check in at Key Points • Ask folks to use the seating chart or handraising features as responses to Yes/No comprehension checks
• Use polling slides as opinion polls or comprehension checks/ quizzes
• Use graphics and “spectrums” to assess your audience and do temperature checks
•18
•8/22/2007
Techniques for Engaging Participants, cont. 2) Let Them Play Along • Use application sharing to give attendees control • Chat questions or key points to all students • Use web slides to let students explore key resources • Let participants “brainstorm” with white boarding
Best Practices for Leading Online Trainings • Use discretion with student introductions • Carefully choose your Q&A approach • Orient students to key tools in the system • Nip noisy callers in the bud • Call on people directly (by name) • Show and tell • About every 4th slide, have interaction
•19
•8/22/2007
Best Practices from the Classroom Still Apply
• Stay focused; asides bomb in online environment • Speak clearly and with inflection • Use graphics on slides Text alone is extra-challenging in this format
• Address questions throughout session • Request feedback and learn from it
Your Turn to Share Do you have any ideas from leading or attending online training that have made them more engaging? Our Tips:
•20
•8/22/2007
Workshop Agenda 9 Lay of the Land: How tech is transforming training 9 Getting Started with Web Conferencing 9 Planning a Seamless Online Training/Meeting 9 Tips for Delivering an Engaging Online Training/Meeting •
Action Planning
•
Q & A and Wrap-up Wrap up
Action Planning Which 2 - 3 engagement techniques will you try to use in your next online meeting or training?
•21
•8/22/2007
Action Planning What 3 steps will you take to explore or expand your use of web conferencing in the next 30 days?
Workshop Agenda 9 Lay of the Land: How tech is transforming training 9 Getting Started with Web Conferencing 9 Planning a Seamless Online Training/Meeting 9 Tips for Delivering an Engaging Online Training/Meeting 9 Action Planning •
Q & A and Wrap Wrap--up
•22
•8/22/2007
Questions & Answers?
• You can ask questions over the phone by pressing 6 to un-mute your phones • You can submit questions via the Q&A manager on the bottom right corner of your screen
Did we hit the mark? Learning Objectives By the end of this workshop you will be able to…
1..
State your primary goals and objectives for leading online trainings or meetings
2.
Identify your high priority web conferencing features
3.
Use features, key questions, and available resources to compare web conferencing providers
4.
List the key steps in preparing for an online training or meeting
5.
Choose two to three techniques you will use to make your next webinar more engaging and interactive
•23
•8/22/2007
Resources for Further Learning • CCN Community Site: • Workshop page for resources and discussion, software comparison spreadsheet, spreadsheet timeline/work plan guide guide, copy of today’s slides: http://communitiesconnect.wikispaces.com/
• More FREE CCN training: www.communitiesconnect.org/about-ccn/event-calendar
• More about available web conferencingg tools: http://www.thinkofit.com/webconf/realtime.htm
• Tips for engaging your audience online: http://www.insynctraining.com/a101tips/index.htm
Thank you for coming!
Please fill out an evaluation For further information about the CCN program, please visit our site at: www.communitiesconnect.org
If you h have questions i or are iinterested d iin learning more, contact Peg Giffels at: [email protected]
•24
connecting communities with opportunities through technology
Web Conferencing: Running Effective Online Trainings & Meetings Facilitated by Lindsay Bealko If you haven’t, please join the audio portion* of the conference:
Phone: 1 (888) 617-3400 Passcode: 101 0541 *If you have difficulty connecting, send a question via the Question & Answers window in the lower right portion of your screen.
Press the 6 key on your phone h to mute your line. Press again to un-mute.
We’ll begin at 10am. Thank you for coming!
connecting communities with opportunities through technology
Running Effective Online Trainings & Meetings Lindsay Bealko Toolkit Consulting For NPower Seattle
•1
•8/22/2007
What is CCN? A statewide coalition of public & private organizations collaborating to build the capacity of community technology gy providers p in WA Lead partners:
connecting communities with opportunities through technology
Why are we here today? Learning Objectives By the end of this workshop you will be able to…
1.
State your primary goals and objectives for leading online trainings or meetings
2.
Identify your high priority web conferencing features
3.
Use features, key questions, and available resources to compare web conferencing providers
4.
List the key steps in preparing for an online training or meeting
5.
Choose two to three techniques you will use to make your next webinar more engaging and interactive
•2
•8/22/2007
Workshop Agenda •
Lay of the Land: How tech is transforming training
•
Getting Started with Web Conferencing
•
Planning a Seamless Online Training/Meeting
•
Tips for Delivering an Engaging Online Training/Meeting
•
Action Planning
•
Q & A and Wrap-up Wrap up
What’s your experience with webinars?
I’m a Rookie - this is the 1st online presentation I've attended:
I’m Comfortable - I've attended a few online meetings or presentations
I’m a Regular – “Webinar” is my middle name!
Directions: Using the white board tools on the upper right of your screen, place a stamp in the box that most closely defines your experience and comfort level with webinars.
•3
•8/22/2007
LiveMeeting: A 3-Minute Tour Minimize, restore, close
Attendee list
Seating Chart Q & A Box
Anything else you’d like me to know about today’s workshop? My hopes for the session:
My concerns for the session:
Directions: Using the white board tools on the upper right of your screen, select the text tool shown, click in the boxes above, and begin typing your hopes & concerns for the session.
•4
•8/22/2007
Workshop Agenda •
Lay of the Land: How tech is transforming training
•
Getting Started with Web Conferencing
•
Planning a Seamless Online Training/Meeting
•
Tips for Delivering an Engaging Online Training/Meeting
•
Action Planning
•
Q & A and Wrap-up Wrap up
The World of e-Learning
•5
•8/22/2007
What’s In It For Me? The Promise of e-Learning Tools
& Support different learning styles & Expand reach & Can be cost effective & Consistency & quality of training delivered & Convenient and flexible for learners & Learning happens on the job instead of “separately” & Rich Ri h iinteractive t ti content t t Æ teach t h concepts t d dynamically i ll
What to Watch Out For The Reality of e-Learning Tools: 8 A lot of tools to sort through 8 Poorly used, used can subtract value 8 Dependent on tech-comfort of your participants 8 Managing costs and time to use tools 8 Not a quick fix or silver bullet 8 More self-accountability in hands of learner (i.e. to pay attention))
•6
•8/22/2007
Making Sense of the Options
Asynchronous AKA: “recorded” “on--demand” “on “self--paced” “self
•Discussion boards
y Synchronous AKA “Live”
•Screencasting or webcasting (“tutorials”)
•Collaboration tools/spaces
•Webinars
•“Staged,” recorded webinars
•Recorded “Live” webinars
•Remote PC sharing
•Video conferencing
•Chat Ch t or “IM”
Learning Management Systems help you manage multiple modalities
Today’s Focus: Web Conferencing Web Conferencing: AKA virtual classrooms; e-meetings, webinars, web conferences, etc.
+
+
•7
•8/22/2007
Think About It How might you use web conferencing? Indicate your response below:
To lead meetings between remote participants To lead software skill workshops for our constituents To lead "soft-skills" or concept-based classes for our constituents Other (write in):
Real World Applications of Web Conferencing • Teach software skills don t have to re-teach re teach the most • Recordings so you don’t popular courses • Volunteer or program orientations • Meetings with board or coalition members from across the state • Build a virtual collaboration community between remote peers or colleagues
•8
•8/22/2007
Workshop Agenda 9 Lay of the Land: How tech is transforming training •
Getting Started with Web Conferencing
•
Planning a Seamless Online Training/Meeting
•
Tips for Delivering an Engaging Online Training/Meeting
•
Action Planning
•
Q & A and Wrap-up Wrap up
First Things First: Set your target 1. What are your goals for a web conference? • Education • Collaboration • Enrollment/Outreach E ll t/O t h
2. Who is your audience and what is their level of tech comfort? 3. What do they need to learn? 4. What is your training approach? • One time or ongoing?
•9
•8/22/2007
Choosing a Web Conferencing Provider Features/Requirements to look for Common features:
Possible features:
• Sharing slideshows • Chat • Q & A forum • Raise hand/provide feedback • Application sharing • Recording • Scheduling meetings; inviting participants
• Polling • Whiteboarding/Annotation • Synchronous web surfing • Sharing control w/ attendees • Phone control panel • Streaming video • Handles registration • Custom branding
Prioritize Features You Need Before searching for a web conferencing vendor, determine your priority features. NEED TO HAVE HAVE:
NICE TO HAVE HAVE:
“FLUFF” “FLUFF”:
•10
•8/22/2007
A Snapshot of the Players • There are many providers ranging from free to moderate to expensive • This Thi market k th has a llott off comings i and d goings i
The Freebies: You get what you pay for WebHuddle: • Open Source tool in Beta form • Completely free • Not as “shiny,” but good functionality, including application sharing
SaveOnConferences: • N No bells b ll & whistles hi l • “Free” w/ paid audio conference at $0.085/min • No application sharing available
•11
•8/22/2007
Temperature Check How is the webinar going so far?
Too slow! Let’s dive in to more content ASAP!
Just right! Keep doing what you’re doing.
Too fast! Let’s take the time ti e to review before moving on!
Middle of the Road ReadyTalk: • Highly-functioning tool • Available on TechSoup Stock for nonprofit discount but complex pricing model could get spendy w/ more than 3 participants • Has most/all key features
Adobe Connect: • “Personal” version of this tool from Adobe is affordable & functional • $395/yr. gets you unlimited conferencing for 15 people • Not able to record, however
•12
•8/22/2007
Pricey but Powerful LiveMeeting: • Expensive but “feature-ful” and flexible • Not part of MS donation program • May not be a good value unless you have constant online conferencing needs
GoToWebinar: • Flat-fee,, predictable p pricing p g model w// impressive functionality • More affordable tool for those w/ considerable web conferencing needs • Great canned reporting, dashboard & registration features
Choosing a Web Conferencing Provider Additional considerations when choosing a provider: • How long have they been in business? • How is their tech support/customer service? • What documentation & training materials are available? • Is it technically compatible w/ your systems and those of your target audience? (i.e. downloads required) • Pricing structure • # of seats in each conference Always insist on a demo or trial-period with a system before making a big investment. It is the best way to evaluate it.
•13
•8/22/2007
Resources to Learn More Want to learn more about various systems available? • Visit the CCN Wiki for a spreadsheet comparing some of the most common tools: http://communitiesconnect.wikispaces.com/ • Check out the articles and links on the Resources for Further Learning handout
Workshop Agenda 9 Lay of the Land: How tech is transforming training 9 Getting Started with Web Conferencing •
Planning a Seamless Online Training/Meeting
•
Tips for Delivering an Engaging Online Training/Meeting
•
Action Planning
•
Q & A and Wrap-up Wrap up
•14
•8/22/2007
Four P’s to Planning a Seamless Training 1) Practice
Know your web conferencing system
2) Plan Ahead
Proactive planning will pay off come conference day
3) Prepare Participants
Give attendees d the h information f they h need d to participate
4) Prepare Yourself
Being prepared will let you focus on engaging attendees on the day of
Step 1: Practice Know your web conferencing system
• Practice and test key features from both the presenter and attendee perspective
Scheduling meetings & inviting participants Uploading slides & navigating through them Recording Application sharing Question & Answer manager
• Know your phone system “Chairperson” features Mute functions Operator assists
1) Practice
Know your web conferencing system
2) Plan Ahead Proactive planning will pay off come conference day
3) Prepare Participants Give attendees the information they need to participate
4) Prepare Yourself Being prepared will let you focus on engaging attendees on the day of
•15
•8/22/2007
Step 2: Plan Ahead Proactive planning will pay off come conference day
• • • •
Consider best meeting days and times for your audience Time frame for advertising/outreach Use of extra staff to help handle questions and technical issues Consider use of registration to collect key information about participants • Prep teaching materials for use in online format • Reserve a quiet room from which to run your call 1) Practice
Know your web conferencing system
Refer to the handout Workplan for Leading a Web Conference for a checklist of pre-conference tasks
2) Plan Ahead Proactive planning will pay off come conference day
3) Prepare Participants Give attendees the information they need to participate
4) Prepare Yourself Being prepared will let you focus on engaging attendees on the day of
Step 3: Prepare Your Participants Give attendees the information they need to participate
• Send confirmation email with clear directions about jjoiningg phone & web portion • Ask participants to test browser compatibility ahead of time
• Have an alternate way for participants to get slides/handouts • Encourage people to join the conference at least 5-10 minutes early in case they have difficulty joining
1) Practice
Know your web conferencing system
Consider sharing a tips sheet like Making the Most of Online Training to prepare your participants.
2) Plan Ahead Proactive planning will pay off come conference day
3) Prepare Participants Give attendees the information they need to participate
4) Prepare Yourself Being prepared will let you focus on engaging attendees on the day of
•16
•8/22/2007
Step 4: Prepare Yourself Being prepared lets you focus on engaging attendees on the day of
• • • • • •
Post a picture Post dial-in information on first slide for convenience Attend to your basic needs Go hands-free Consider setting up a second computer in “Attendee view” Be prepared for the vacuum 1) Practice
Know your web conferencing system
2) Plan Ahead Proactive planning will pay off come conference day
3) Prepare Participants Give attendees the information they need to participate
4) Prepare Yourself Being prepared will let you focus on engaging attendees on the day of
Workshop Agenda 9 Lay of the Land: How tech is transforming training 9 Getting Started with Web Conferencing 9 Planning a Seamless Online Training/Meeting •
Tips for Delivering an Engaging Online Training/Meeting
•
Action Planning
•
Q & A and Wrap-up Wrap up
•17
•8/22/2007
Tips for Delivering an Engaging Training You’ve got the basics down, but your webinar could still be Boring.
Techniques for Engaging Participants • Are you out there? Checking in at key points • Play along: Engaging participants along the way
Best Practices for Online Training
Best Practices for In-Person Training
Techniques for Engaging Participants 1) Check in at Key Points • Ask folks to use the seating chart or handraising features as responses to Yes/No comprehension checks
• Use polling slides as opinion polls or comprehension checks/ quizzes
• Use graphics and “spectrums” to assess your audience and do temperature checks
•18
•8/22/2007
Techniques for Engaging Participants, cont. 2) Let Them Play Along • Use application sharing to give attendees control • Chat questions or key points to all students • Use web slides to let students explore key resources • Let participants “brainstorm” with white boarding
Best Practices for Leading Online Trainings • Use discretion with student introductions • Carefully choose your Q&A approach • Orient students to key tools in the system • Nip noisy callers in the bud • Call on people directly (by name) • Show and tell • About every 4th slide, have interaction
•19
•8/22/2007
Best Practices from the Classroom Still Apply
• Stay focused; asides bomb in online environment • Speak clearly and with inflection • Use graphics on slides Text alone is extra-challenging in this format
• Address questions throughout session • Request feedback and learn from it
Your Turn to Share Do you have any ideas from leading or attending online training that have made them more engaging? Our Tips:
•20
•8/22/2007
Workshop Agenda 9 Lay of the Land: How tech is transforming training 9 Getting Started with Web Conferencing 9 Planning a Seamless Online Training/Meeting 9 Tips for Delivering an Engaging Online Training/Meeting •
Action Planning
•
Q & A and Wrap-up Wrap up
Action Planning Which 2 - 3 engagement techniques will you try to use in your next online meeting or training?
•21
•8/22/2007
Action Planning What 3 steps will you take to explore or expand your use of web conferencing in the next 30 days?
Workshop Agenda 9 Lay of the Land: How tech is transforming training 9 Getting Started with Web Conferencing 9 Planning a Seamless Online Training/Meeting 9 Tips for Delivering an Engaging Online Training/Meeting 9 Action Planning •
Q & A and Wrap Wrap--up
•22
•8/22/2007
Questions & Answers?
• You can ask questions over the phone by pressing 6 to un-mute your phones • You can submit questions via the Q&A manager on the bottom right corner of your screen
Did we hit the mark? Learning Objectives By the end of this workshop you will be able to…
1..
State your primary goals and objectives for leading online trainings or meetings
2.
Identify your high priority web conferencing features
3.
Use features, key questions, and available resources to compare web conferencing providers
4.
List the key steps in preparing for an online training or meeting
5.
Choose two to three techniques you will use to make your next webinar more engaging and interactive
•23
•8/22/2007
Resources for Further Learning • CCN Community Site: • Workshop page for resources and discussion, software comparison spreadsheet, spreadsheet timeline/work plan guide guide, copy of today’s slides: http://communitiesconnect.wikispaces.com/
• More FREE CCN training: www.communitiesconnect.org/about-ccn/event-calendar
• More about available web conferencingg tools: http://www.thinkofit.com/webconf/realtime.htm
• Tips for engaging your audience online: http://www.insynctraining.com/a101tips/index.htm
Thank you for coming!
Please fill out an evaluation For further information about the CCN program, please visit our site at: www.communitiesconnect.org
If you h have questions i or are iinterested d iin learning more, contact Peg Giffels at: [email protected]
•24
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