Vineet Joshi Abhinav Goel

VINEET JOSHI ABHINAV GOEL

 India

is in a new era of computerisation of internet banking system and online systems for other cash related transactions, with the increase in the computerisation it might give rise to computer related frauds and security problems. In these articles we present the summery of the journals from around the world that discusses on this matter. In our research we would like to know the usage of computer related transactions that are being done and trying to find a way in which these frauds can be prevented and security can be instated.

 Why

Customers don’t prefer doing their transactions online?

 What

is the main purpose of respondents using the internet?

 How

satisfied are the respondents about the security features provided on the internet websites?

 What

is the main purpose of using the internet (Q 2 in questionnaire)  Is convince more important to the end users? ( Q 7 & Q 17)  Is the person willing to participate in transactions online or is he satisfied with doing transactions online? ( Q6, Q10, Q11, Q12)  Is Security features important in deciding whether to do transactions on a website? (Q6 and Q14).

•

•

•

A descriptive study with end users to find out why they use or don’t use a particular online transaction website. A comparative study of all the leading internet transaction security providers and to find out what kind of measures they take to provide optimum security to customers. Final step would be to co-relate the two studies and conclude the reason for end user preference.

 Low

customer awareness related to internet transactions

 Internet

transactions cause leakage of personal or confidential information.

 Customers

don’t know about the security measures taken by the security service providers.

 What

are the Popular internet transaction websites

 Who

are the leading transaction security providers

 What

are the services these transaction security providers give

 How

do they achieve the security and safeguard end user’s confidential information

 Instrument

Design

 Collect

the information related to the popular internet websites that are frequently used and the various security providers

 Decide

the sample size and sampling technique.

 The

research can be used by any of the internet security providers as key points that can be worked on to increase the customer satisfaction and trying to get them to use internet to do transactions.  The research can be used by existing or new websites to find out the reason why customers do not prefer doing transactions online.  It can be used by banks to increase awareness amongst its clients to popularize internet for doing transactions.

 The

total population of VIT is taken as 10,000 and at 0.05 level of significance the sample size comes to 119. In this population we are taking  100 students(84%)  15 teaching faculty(12.6%)  4 non teaching faculty(3.4%)