Values & Culture Of Hbl

1 Organizational Values and Culture:

Organizational Values and Culture: Values: Basic convictions that a specific mode of conduct or end-state of existence is personality of socially preferable to an opposite or converse mode of conduct or endstate of existence.

Value system: A hierarchy based on a ranking of an individual’s values in terms of their intensity.

Terminal values: Desirable end-states of existence; the goals that person would like to achieve during his or her lifetime.

Instrumental values: Preferable modes of behavior or means of achieving one’s terminal values.

Organizational culture: A system of shared meaning held by members that distinguishes the organization from other organizations.

Cultural Values of HBL: HBL’s values are the fundamental principles that define its culture and are brought to life in its attitudes and behavior. It is company’s values that make its unique and unmistakable. Company values are defined below: •

Excellence

•

Integrity

•

Customer focus

•

Meritocracy

•

Progressiveness

M. Ismail (L1F07BBAM0001) UNIVERSITY OF CENTRAL PUNJAB

2 Cultural Values of HBL:

Excellence: This is at the core of everything HBL does. The markets in which HBL operates are becoming increasingly competitive, giving their customers an abundance of choice. Only through being the very best - in terms of the service HBL offers, its products and premises - can it hope to be successful and grow.

Integrity: HBL is the leading bank in Pakistan and its success depends upon trust. Its customers and society in general - expect it to possess and steadfastly adhere to high moral principles and professional standards.

Customer focus: HBL understands fully the needs of its customers and adapts its products and services to meet these. HBL always strives to put the satisfaction of its customers first.

Meritocracy: HBL believes in giving opportunities and advantages to its employees on the basis of their ability. HBL believes in rewarding achievement and in providing first-class career opportunities for all.

Progressiveness: HBL believes in the advancement of society through the adoption of enlightened working practices, innovative new products and processes, and a spirit of enterprise.

M. Ismail (L1F07BBAM0001) UNIVERSITY OF CENTRAL PUNJAB