Communication At Hbl

Communication The flow of information at HBL.

Direction of Communication: HBL communication can flow downward, upward, laterally, or diagonal.

Downward Communication: Any communication that flows downward from president to employees.

Upward communication: any communication that flows upward from employees to president.

Lateral communication: communication that takes place among employees on the same level.

Diagonal communication: communication that cuts across both work areas and organizational levels.

Communication Model Message: any type of message executed incharge (E.I) to be conveyed. Encoding: Converting a message into symbol. Channel: The medium a message travels along. Decoding: Retranslating an Executive Incharge message. Receiver: The seven elements involved in transferring meaning from Executive Incharge to another.

Feed back: any disturbance that interfere with the transmission, receipts or feed back of the message.

M. Ismail (L1F07BBAM0001) University of Central Punjab

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Types of Communication Verbal and non-verbal communication: Verbal communication means audiotape-communication conferences, radio in HBL. Non-verbal communication means visual, sign board, newspapers in HBL.

Audio – video: Audio – video means multimedia presentations, video conferences and meeting in HBL.

Formal and Informal Communication: Discussion between C.E.O and executive Incharge is formal communication. Discussion between employees in HBL is informal communication.

M. Ismail (L1F07BBAM0001) University of Central Punjab

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