Updated Cv_anna Marie Pimentel

ANNA MARIE C. PIMENTEL Contact Number: Mobile 00971503045067 Email address: [email protected]

OBJECTIVE To enhance my knowledge and capabilities in a position that would utilize my background in education and challenge of development in new areas of expertise, and to make effective use and experience and the possibility of long-term commitment.

WORK EXPERIENCE Retail Operations Secretary/Marketing July 2007- present M.H. AL SHAYA, L.L.C. (Regional Office) PO BOX 1277, DUBAI Job Profile:

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MARKETING  Acts as a link between the Corporate Marketing, Brand Managers, Senior Operations, Ops / Area Managers, VMM's, stores and the Local Suppliers.

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Acquiring the best quotation by negotiating with the suppliers and is approved charge Franchise level and a specific Brand.

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Source and purchase VM related materials, POS, Carrier bags (sale & normal), Uniforms.

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Properly follows the procedure in raising PURCHASE ORDERS. Co-ordinates in acquiring sale licences, GWP licences etc Carries out creation and delivery of POS displays i.e. GWP (Gift with Purchase), MPO (Multiple product offering), etc in conjunction with the Brand Management; Store operations and Visual Merchandising. Receives all marketing inquiries and will coordinate to Corporate Marketing team.

OPERATIONS and INTERNATIONAL BUSINESS TRAVEL

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Organizes and coordinates diary, schedule, meeting, travel itineraries, flight arrangements, etc. Responsible for preparing correspondence and presentations, incoming and outgoing mail, filing and various supply requirements. Answers queries and obtains information, and follows up all pending matters. Maintains confidentiality of market, commercial, personnel and financial information. Arranging all International Business travel for Operations and staff. Coordinates with Travel desk for flights and hotels. Arranging necessary visa for staff/ operations team who will travel to different regions. Handles all contacts clearly, efficiently, sensitively and courteously. Tracks and progress-chases deadlines for department responses/administrative requirements.

HUMAN RESOURCES

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Handles and monitors all Personnel action form for all Promotion/Resignation/Termination/including Disciplinary cases/Dept. transfer/ Probationary and salary adjustments.

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Receiving Fashion and Footwear E-PAF's from payroll department and will submit to personnel department once received all required documents and approvals . Coordinates with HR Manager, Operations Managers and Personnel department to all Fashion and Footwear Personnel action form.

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Tracking all the Personnel Action Form and sending to Area HR manager for updates. Conducting exit interviews to Fashion and Footwear resigned staffs.

Sales Manager-Debenhams(Sahara Centre) August 2006- July 2007 M.H. AL SHAYA, L.L.C. PO BOX 1277, DUBAI Job Profile:  Maximizes profitability by taking every opportunity to drive sales, reduce stock loss and maintain cost control. .  Delivers the highest level of motivation and development of team members and ensures individual and floor/ department compliance with all company regulations and procedures.  Maximizes sales and exceeds budgets achieved through continuous space, stock and seasonal management and highest possible levels of customer service.  Uses sales and space reports to determine correct allocation of space.  Uses sales history to condense or open out space for seasonal departments.  Advises Store Manager on out of stock lines, slow sellers or price sensitivities.  Plans and organizes key or promotional events in a timely and systematic way, to ensure on-time delivery.  Ensures brand/ layout guidelines are being correctly followed to deliver brand values.  Drive sales floor presentation and housekeeping or recovery principles to the highest standard by regular walk through and corrective action/ coaching.  Ensures floor/ department achieves defined stock loss targets, accurately carrying out all loss prevention activities of stock loss action plans.  Constantly seeks to improve staff awareness of stock loss issues.  Actively seeks out & implements any additional opportunities to reduce stock loss.  Administers floor/ department staff issues.

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Initiates and promotes highest standards of departmental training including weekly communication, daily de-briefs, product knowledge & on the job coaching.

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Ensures all floor, Department till and cash procedures are correctly followed. All minor administrative procedures are completed according to company rules. Identifies individuals with potential and formulates action plans or allocates additional responsibilities to further their development.

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People management (Disciplinary cases with staff and subordinates) / Cost control/ Visual Merchandising.

Assistant Sales Manager-Debenhams(Sahara Centre) July 2005-August 2006 M.H. AL SHAYA, L.L.C. PO BOX 1277, DUBAI Job Profile:  Preparing the Weekly Sales and Target.

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Effectively assisting the Store Manager in controlling all aspects of store operation. Continuous motivation and development of team members and ensuring full compliance with all company regulations and procedures. Trains and develops the promotion of the highest level of customer service. Seeking actively any additional opportunities such as marketing to promote sales. Giving feedback on customer request and best sellers. Communicating with the brand team to seek better opportunities in achieving target. Write-off damaged stock/ staff uniform. Ensures up-to-date window displays and layouts in conjunction with visual merchandizing team and store manager. Driving sales floor presentation and housekeeping/recovery to the highest standards. Assisting in the administration of all staffing issues. Responsible for meeting all personal deadlines and requests within specified timescales. Approves store documentation such as daily reports, refunds, discounts and exchanges. Recommends any action plan relevant to ensure all team members comply with administrative requirements. Receive phone calls. Preparing the Daily Action Plan for the Department. Assisting in Customer complains. Managing Stock Control. Managing people. Responsible in Sales and Productivity. Visual Merchandizing-Replenishment

DEPARTMENT IN- CHARGE( DEBENHAMS) May 2005-July 2005 M.H. AL SHAYA, L.L.C. PO BOX 1277, DUBAI Job Profile:  Administered/ conducted in the stocktaking of the store.  Preparing layout of the department during sales and new collection that arrived.  Submitting action plans for driving sales in assigned department.  Gathering data and reports on stock availability to increases sales.  Making floor walks and implement corrective action points.  Ensuring Loss Prevention activities are carried out as per Stock Loss Action Plan.  Conducting spot checks and filing of correct reports. SALES ADVISOR (DEBENHAMS) May 2004-March 2005 M.H. AL SHAYA, L.L.C. PO BOX 1277, DUBAI  Job Profile:  Assessed correct customer approach and delivering highest customer service.  Responsible in ADD-ON-SALE and SELLING UP.  Decides timing of closing sale and suited payment method.  Identifies the best sellers on weekly basis.  Responsible on the display and floor areas to improve presentation standards and sales.  Processes deliveries and stock transfers in an efficient manner in line with company procedure.  Decides on levels of potential risk/ and/or notifies store management.

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SALES MARKETING ASSISTANT(SMART) May 2002-May 2003 Jollibee Foods Corporation San Fernando City, La Union, Philippines Job Profile:  Arrange office files.  Received phone calls.  Inventory reconciliation, variance analysis, inventory count and tracking of costs and expenses of individual sales particularly in marketing aspects.  In-charge of reception booth and creates a value-generating activity that maximizes customer satisfaction.  Entertains costumers through hosting.  Conducts customer survey  Responsible in typing/encoding data.  Updates the monthly record of Bulk Orders, Business Meeting and Children Party Package CASHIER-JOLLIBEE FOODS CORPORATION May 2000-May 2001 Jollibee Foods Corporation San Fernando City, La Union, Philippines Job Profile:  Responsible in operating the cash register.  Handle customer complains  Assist in the needs of the costumers.

EDUCATION BACKGROUND 1998 – 2003 Saint Louis College San Fernando City, La Union, Philippines Bachelor of Science in Commerce Major in Management

SEMINARS ATTENDED Train the trainer Loss Prevention Training Competency Training Reducing Loss and Controlling Cost Disciplinary Process Performance Appraisal Assertiveness Training Welcome to Al Shaya Training- June 2004 Serving to Succeed Training- June 2004 Rotary Club Of La Union Seminar-July 2002

COMPUTER and OTHER SKILLS Microsoft Office (Word/ Excel/ PowerPoint) Internet surfing Smart Step Champion (14 Step of AL SHAYA RETAIL) Training and Development Training Coach of Developing Managers into Alshaya Responsibilities. (DAMR) Training Coach of Management Development Programme (MDP).

PERSONAL DETAILS Nationality Date of Birth Civil Status Visa Status Passport Number Languages

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: Filipino 10th May 1981 Single Residence Visa XX1633078 English & Filipino (Spoken & Written)

** Reference shall be provided upon request **

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