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Tema nr. 2: Dimensiunile fenomenului turistic )DFWRULLFDUHGHWHUPLQHYROX LDWXULVPXOXL &UHúWHUHD VSHFWDFXORDV D FLUFXLWHORU WXULVWLFH GXEODW GH DPSOLILFDUHD úL GLYHUVLILFDUHDLPSOLFD LLORUVDOHHYLGHQ LD]UHFHSWLYLWDWHDWXULVPXOXLODGLQDPLFD VRFLDOúLHYROX LDVDVXELQFLGHQ DXQXLFRPSOH[GHIDFWRUL'LIHUL LFDQDWXUúL URO DFHúWL IDFWRUL SDUWLFLS vQ SURSRU LL GLIHULWH OD GHWHUPLQDUHD IHQRPHQXOXL turistic. &ULWHULLOHGHFODVLILFDUHDIDFWRULORUFHGHWHUPLQHYROX LDWXULVPXOXLVXQW 1. natura social-HFRQRPLF a) IDFWRULHFRQRPLFLYHQLWXULOHSRSXOD LHLúLPRGLILFULOHDFHVWRUD RIHUWDWXULVWLFSUH XULOHúLWarifele; b) IDFWRUL WHKQLFL HYROX LD PLMORDFHORU GH WUDQVSRUW QLYHOXO WHKQRORJLLORUvQFRQVWUXF LLHWF c) IDFWRULVRFLDOLXUEDQL]DUHDúLWLPSXOOLEHU d) IDFWRULGHPRJUDILFLHYROX LDQXPHULFDSRSXOD LHLPRGLILFDUHD GXUDWHLPHGLHGHYLD VWUXFWXUDSHYkUste; e) IDFWRULSVLKRORJLFLHGXFDWLYLúLGHFLYLOL]D LHQLYHOXOGHLQVWUXLUH DOSRSXOD LHLVHWHDGHFXOWXUGRULQ DGHFXQRDúWHUHPRGDHWF f) IDFWRUL SROLWLFL IRUPDOLW L OD IURQWLHU IDFLOLW L vQ WXULVPXO RUJDQL]DW UHJLPXO YL]HORU úL GLYHUVLWDWHD WLSRORJLF D aranjamentelor. 2. GXUDWDvQWLPSDDF LXQLLORU a) IDFWRUL GH LQIOXHQ SHUPDQHQW FUHúWHUHD WLPSXOXL OLEHU PRGLILFDUHDYHQLWXULORUPLúFDUHDSRSXOD LHL
b) IDFWRULFRQMXQFWXUDOLFUL]HOHHFRQRPLFHGH]HFKLOLEUHOHGHQDWXU SROLWLF FRQIUXQWULOH DUPDWH FDWDVWURIHOH QDWXUDOH FRQGL LLOH meteorologice. 3. LPSRUWDQ DORUvQGHWHUPLQDUHDIHQRPHQXOXLWXULVWLF a) factori primari: oferta, veniturile, timpul liber; b) IDFWRUL VHFXQGDUL FRRSHUDUHD LQWHUQD LRQDO YDULHWDWHD serviciilor suplimentare; 4. GXSVHQVXOLQWHUYHQ LHLORU a) IDFWRULH[RJHQLHOHPHQWHGHRUGLQPDLJHQHUDOFDUHVWLPXOHD] global dezvoltarea turismului – FUHúWHUHD YHQLWXULORU GHVWLQDWH SUDFWLFULL WXULVPXOXLVSRUXOQDWXUDODOSRSXOD LHLVDXFUHúWHUHD gradului de urbanizare; b) factori endogeni: lansarea de noi produse turistice, diversitatea JDPHL GH VHUYLFLL RIHULWH WXULúWLORU ULGLFDUHD QLYHOXOXL GH SUHJWLUHDOSHUVRQDOXOXLWXULVWLF 5. RULHQWDUHDLQIOXHQ HLORUDVXSUDFHORUGRXODWXULFRUHODWLYHDOHSLH HL a) FHUHUHD WXULVWLF GHWHUPLQDW GH YHQLWXUL, gradul de urbanizare, timpul liber; b) IDFWRUL DL RIHUWHL GLYHUVLWDWHD úL FDOLWDWHD VHUYLFLLORU FRVWXO SUHVWD LLORUQLYHOXOGHSUHJWLUHDIRU HLGHPXQF Formele principale ale turismului sunt: - turismul intern – UH]LGHQ LL XQHL UL FOWRUHVF QXPDL vn LQWHULRUXODFHVWHL UL - turismul receptor –QRQUH]LGHQ LLFOWRUHVFvQ DUDGDW - WXULVPXO HPL WRU – QXPUXO UH]LGHQ LORU ULL GDWH FDUH FOWRUHVFvQDOW UL $FHVWHWUHLIRUPHSRWILDVRFLDWHvQPRGDOLW LGLIHULWHGkQGQDúWHUHúLDOWRU categorii ale turismului: - turismul interior – DFHDVW IRUP JUXSHD] WXULVPXO LQWHUQ úL turismul receptor; - WXULVPXO QD LRQDO DFHDVW IRUP HVWH FUHDW SULQ DVLPLODUHD WXULVPXOXLLQWHUQúLDFHOXLHPL WRU - WXULVPXO LQWHUQD LRQDO – IRUPDW GLQ WXULVPXO UHFHSWRU úL FHO HPL WRU 7HPDQU&LUFXOD LDWXULVWLF )RUPHDOHFLUFXOD LHLWXULVWLFH&ODVLILFDUH - vQIXQF LHGHSURYHQLHQ DWXULúWLORU a) WXULVPXO QD LRQDO LQWHUQ SUDFWLFDW GH SRSXOD LD XQHL UL vQ LQWHULRUXOJUDQL HORUHL
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b) WXULVPXOLQWHUQD LRQDOH[WHUQ LQFOXGHWXULúWLLFHGHSúHVFvQFDGUXO YRLDMXOXL ORU OLPLWHOH DGPLQLVWUDWLYH DOH ULL GH UHúHGLQ SHUPDQHQW vQIXQF LHGHGLUHF LDIOX[XULORUWXULVWLFHWXULVPXOLQWHUQD LRQDOSRDWHIL grupat în: a) HPL WRU-UHSUH]HQWDWGHSOHFULOHDXWRKWRQLORUSHVWHJUDQL b) receptor -DOFWXLWGLQVRVLULOHGHWXULúWLGLQDOWH UL vQIXQF LHGHPRGXOúLPRPHQWXODQJDMULLSUHVWD LLORUWXULVWLFH a) turism organizat - FDUDFWHUL]DW SULQ DQJDMDUHD DQWLFLSDW D XQXL voiaj global de tipul totul inclus prin intermediul unei verigi de GLVWULEX LH b) turism neorganizat - exclude orice aranjamente prealabile, voiajul ILLQGSUHJWLWGHWXULVWDFHVWDDSHOkQGGLUHFWSHSDUFXUVODXQLW LOH prestatoare de servicii; c) turism semiorganizat -FDUDFWHUL]DWSULQSUHJWLUHDYRLDMXOXLGHFWre R RUJDQL]D LH GH WXULVP SH ED]D XQRU FRQGL LL IL[DWH GH WXULVW VHUYLFLLOHILLQGDQJDMDWHSDU LDOVDXvQWRWDOLWDWHDQWLFLSDW vQIXQF LHGHJUDGXOGHPRELOLWDWHDOWXULVWXOXL a) turism de sejur (lung, mediu sau scurt) - caracteristic persoanelor care UPkQ OD DFHHDúL GHVWLQD LH SHULRDGH GH WLPS FH FRLQFLG vQ JHQHUDOFXDFHOHDDOHYDFDQ HORUVDXFRQFHGLLORU b) WXULVPLWLQHUDQWGHFLUFXOD LH -SUHVXSXQHPLúFDUHDSHUPDQHQWFX vQQRSWUL GH VFXUW GXUDW vQ DFHHDúL ORFDOLWDWH ILLQG VSHFLILF vQ mod deosebiW SRVHVRULORU GH DXWRYHKLFXOH úL FDUDFWHULVWLF perioadelor de extrasezon. vQIXQF LHGHSHULRGLFLWDWHDFXFDUHVHUHDOL]HD] a) turism continuu -GHVIúXUDWGH-a lungul întregului an; b) turism sezonier - legat de anumite perioade ale anului (monosezonier-VSHFLILFVWD LXQLORUPDULWLPHúLELVH]RQLHU– specific VWD LXQLORUPRQWDQH vQIXQF LHGHPRPHQWXOPDQLIHVWULLFHUHULL a) WXULVPGHLDUQ b) WXULVPGHYDU c) WXULVPGHFLUFXPVWDQ vQIXQF LHGHPRWLYD LDFDUHJHQHUHD]FOWRULD a) turisPGHRGLKQúLDJUHPHQWFDUDFWHUL]DWSULQVHMXUXULPDLOXQJLúL SUHVXSXQHDFWLYLW LUHFUHDWLYH b) turism balneoclimateric - XQD GLQ FHOH PDL YHFKL úL PDL FRQVWDQWH IRUPHDOHDFWLYLW LLWXULVWLFHGDWRULWGLVWULEX LHLVDOHUHODWLYHJDOH pe tot parcursul anXOXL RIHU úL DOWH DYDQWDMH FD VWDELOLWDWHD FOLHQWHOHL VHMXUXUL GH GXUDW OXQJ vQFDVUL PHGLL SH ]L- turist superioare;
c) turism de congrese -VHGHWDúHD]SULQHIHFWHOHHFRQRPLFHSHFDUHOH DQWUHQHD]úLSULQFRQWULEX LDODDWHQXDUHDVH]RQDOLW LL d) turLVP WHKQLF úL úWLLQ LILF - RFD]LRQDO úL vQ JHQHUDO QHRUJDQL]DW VH DGUHVHD] vQ H[FOXVLYLWDWH VSHFLDOLúWLORU GLQ GLYHUVH GRPHQLL GH activitate; e) turism sportiv - PRWLYDW GH GRULQ D GH D SUDFWLFD XQHOH DFWLYLW L sportive; f) turism de afaceri - direct legat de DFWLYLW LOH HFRQRPLFH úL comerciale. - vQIXQF LHGHPLMORDFHOHGHGHSODVDUHXWLOL]DWH a) GUXPH LDFXVFRSXULUHFUHDWLYHVDXVSRUWLYH b) turism cu trenul; c) turism rutier; d) turism aerian; e) turism naval. - vQIXQF LHGHSDUWLFXODULW LOHFHUHULL a) turism particular(pe cont propriu); b) turism social-IRUPVSHFLILFDWXULVPXOXLGHPDVFDUDFWHUL]DWSULQ IDFLOLW LOH UH]XOWDWH FD XUPDUH D ILQDQ ULL WRWDOH VDX SDU LDOH D FRVWXOXLVHMXUXOXLGHFWUHRUJDQLVPHVRFLDOH 7XULVPXOHVWHFODVLILFDWúLvQDOWHIRUPHDYkQGODED]FULWHULLGHJHQXO - YkUVWD SDUWLFLSDQ LORU WXULVP SHQWUX WLQHUHW VDX SHQWUX YkUVWD D treia); - SUHVWD LDWXULVWLFSULQFLSDOGHOLWRUDO - PHGLXOVRFLDOvQFDUHVHGHVIúRDUWXULVPXOUXUDOVDXXUEDQ 0VXUDUHDFLUFXOD LHLWXULVWLFH Caracterizarea turLVPXOXL VXE DVSHFWXO GLPHQVLXQLL HYROX LHL VWUXFWXULL úL aportului la dezvoltarea economico-VRFLDOHVWHFRQGL LRQDWúLGHH[LVWHQ DXQRU LQIRUPD LLSHUWLQHQWH (YDOXDUHD FRUHFW FkW PDL FRPSOHW úL FRPSDUDELO OD QLYHOXO ULORU D DFWLYLW LORU WXULVWLFH SUHVXSXQH H[LVWHQ D XQXL FRQVHQV DVXSUD FRQ LQXWXOXL FRQFHSWHORUH[LVWHQ DXQXLVLVWHPXQLWDUúLVLPSOXDOPHWRGHORUGHREVHUYDUHúL WRWRGDWDXQXLVLVWHPGHLQGLFDWRULFRHUHQ L&XDMXWRUXODFHVWRULQVWUXPHQWHVH RE LQLQIRUPD LLFDQWLWDWLYHúLFDOLWDWLYHFDUHSHUPLWDOFWXLUHDXQRUVWDWLVWLFLDOH WXULVPXOXLLQWHUQúLLQWHUQD LRQDOVWDWLVWLFLFDUHODUkQGXOORUVXQWXWLOL]DWHSHQWUX IXQGDPHQWDUHDGHFL]LLORUúLDSROLWLFLORUPDFURHFRQRPLFHvQDFHVWGRPHQLX Dintre acestea, cel mai frecvent întâlnite, sWUXFWXUDWH GXS ORFXO VDX unitatea de observare sunt: VWDWLVWLFLOHVRVLULORUúLSOHFULORUODIURQWLHU VWDWLVWLFLOHXQLW LORUGHFD]DUH VWDWLVWLFLOHPLMORDFHORUGHWUDQVSRUWSURSULLDFWLYLW LLWXULVWLFH
DQFKHWHOHVDXVRQGDMHOHIFXWHDVXSUDJRVSRGULLORUúLSHUVRDQHORU DOWHVWDWLVWLFLEDODQ DGHSO LRFXSDUHDIRU HLGHPXQFHWF 7HPDQU2UJDQL]DUHDDFWLYLW LLWXULVWLFH &RRUGRQDWHOHRUJDQL]ULLWXULVPXOXL Turismul este un sector de activitate cu profil complex, un agregat de VHUYLFLL úL DFWLYLW L FX LPSOLFD LL PXOWLSOH vQ WRDWH UDPXULOH QD LRQDOH $SDUH HYLGHQW vQ DFHVW FD] F WXULVPXO FD VHFWRU GH DFWLYLWDWH VRFLDO-HFRQRPLF QX poate fi limitat exclusiv la activitatea unui singur departament sau organism guvernamental. De aceea, în turism mai mult ca în alte sectoare de activitate, WUHEXLH V VH FRQVROLGH]H R VWUkQV FRRUGRQDUH vQWUH GLYHUVHOH GHSDUWDPHQWH JXYHUQDPHQWDOH úL RUJDQL]D LL FDUH VH RFXS FX DFWLYLWDWHD WXULVWLF $VWIHO vQ DIDUD FRRUGRQULL FHQWUDOH D DFWLYLW LL WXULVWLFH OD QLYHOXO HFRQRPLHL QD LRQDOH WUHEXLH V H[LVWH R FRRUGRQDUH úL vQWUH UHSUH]HQWDQ LL RUJDQLVPHORU guvernamentale de turism la nivel zonal, respectiv local. )XQF LDGHFRRUGRQDUHDvQWUHJXOXLDQVDPEOXGHSURPRYDUHDWXULVPXOXLVH UHDOL]HD]SULQLQWHUPHGLXORUJDQLVPHORUQD LRQDOHGHWXULVP 2UJDQLVPHOH QD LRQDOH GH WXULVP VXQW PHQLWH V FRRUGRQH]H SROLWLFD WXULVWLFQD LRQDOFRQVWLWXLQGWRWRGDWúLLQVWUXPHQWXOGHH[HFXWDUHvQGUXPDUH úLFRQWURODODFWLYLW LLWXULVWLFHQD LRQDOH 2UJDQL]D LD 0RQGLDO GH 7XULVP D FUHL PHPEU HVWH úL DUD QRDVWU D HODERUDWXUPWRDUHDWLSRORJLHDRUJDQLVPHORUQD LRQDOHGHWXULVP - PLQLVWHUHGHVLQHVWWWRDUH0LQLVWHUXO7XULVPXOXL - PLQLVWHUHPL[WHVDXFRPELQDWH0LQLVWHUXO&RPHU XOXLúL7XULVPXOXL - secretariate de VWDWSHQWUXWXULVPRUJDQLVPHGHVLQHVWWWRDUHVDXvQ cadrul unor ministere mixte; - departamente în cadrul unor ministere mixte; - comitete de stat sau comisariate pentru turism; - RILFLLQD LRQDOHGHWXULVP - DXWRULW LQD LRQDOHGHWXULVP - GLUHF LLJHQHUDOHde turism în cadrul unor ministere mixte sau al unor departamente. Organizarea turismului în România /D QLYHO QD LRQDO FRQGXFHUHD vQ WXULVP VH UHDOL]HD] SULQ GHSDUWDPHQWXO 7XULVPXOXL GLQ FDGUXO 0LQLVWHUXOXL 7XULVPXOXL UHvQILLQ DW SULQ +* nr.24/4.01.20 $OWH LQVWLWX LL FDUH IXQF LRQHD] vQ VXERUGLQHD VDX vQ FRRUGRQDUHD 0LQLVWHUXOXL 7XULVPXOXL VXQW &HQWUXO 1D LRQDO GH ÌQY PkQW WXULVWLF,QVWLWXWXO1D LRQDOGH&HUFHWDUH'H]YROWDUHvQ7XULVP&HQWUHWHULWRULDOH de promovare a turismului, Birouri de Turism.
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Tema nr.10: Servicii turistice &RQ LQXWXOúLFDUDFWHULVWLFLOHVHUYLFLLORUWXULVWLFH 6HUYLFLXO WXULVWLF VH SUH]LQW FD XQ DQVDPEOX GH DFWLYLW L FH DX GUHSW obiect satisfacerea tuturor nevoilor turistului în perioada în care acesta se GHSODVHD]úLvQOHJWXUFHDFHDVWD 2 SDUWH D DFWLYLW LORU FH GDX FRQ LQXW SUHVWD LHL WXULVWLFH YL]HD] DFRSHULUHDXQRUQHFHVLW LRELúQXLWHFRWLGLHQHRGLKQúLKUDQ vQWLPSFHDOWHOH SUH]LQW FDUDFWHULVWLFL VSHFLILFH WXULVPXOXL úL UHVSHFWLY IRUPH SDUWLFXODUH GH PDQLIHVWDUH D DFHVWXLD 3ULQ QDWXUD OXL VHUYLFLXO WXULVWLF WUHEXLH V DVLJXUH FRQGL LLSHQWUXUHIDFHUHDFDSDFLW LLGHPXQFVLPXOWDQFXSHWUHFHUHDSOFXWúL LQVWUXFWLY D WLPSXOXL OLEHr. De asemenea, el trebuie astfel conceput încât în XUPD HIHFWXULL FRQVXPXOXL WXULVWLF LQGLYLGXO V GREkQGHDVF XQ SOXV GH LQIRUPD LLFXQRúWLQ HúLFKLDUGHSULQGHULQRL1XPDLDVWIHOVHSRDWHYRUELGHVSUH XQFRQ LQXWDOSUHVWD LHLWXULVWLFHvQFRQFRUGDQ FXFHULQ HOHHSRFLLPRGHUQHúL FXH[LJHQ HOHWXULVPXOXLFRQWHPSRUDQ 2DOWFHULQ DFRQVXPXOXLWXULVWLFODFDUHVHUYLFLXOWXULVWLFSULQFRQ LQXWXO VXHVWHFKHPDWVFRQWULEXLHHIHFWLYRFRQVWLWXLHDVLJXUDUHDXQHLRGLKQHDFWLYH a turistului. Clasificarea serviciilor turistice: 1. $FWLYLW LOHvQJOREDWHvQFRQ LQXWXOSUHVWD LHLWXULVWLFHVHSRWVWUXFWXUD în: a) servicii legate de organizarea voiajului –SUHVWD LLRIHULWHGHFRPSDQLLOH GH WUDQVSRUW VHUYLFLL GH SXEOLFLWDWH WXULVWLF DOWH VHUYLFLL SUHVWDWH Ge DJHQ LLOHGHYRLDM b) servicii determinate de sejur – YL]HD] VDWLVIDFHUHD QHFHVLW LORU FRWLGLHQHDOHWXULVWXOXLúLDVLJXUDUHDFRQGL LLORUGHDJUHPHQW 2. ÌQUDSRUWFXLPSRUWDQ DID GHPRELOXOFOWRULHLúLPRWLYD LDFHUHULL a) VHUYLFLLWXULVWLFHGHED]– tUDQVSRUWFD]DUHDOLPHQWD LHWUDWDPHQWVDX RULFH DOW DFWLYLWDWH FH UHSUH]LQW PRWLYD LD GH ED] D FOWRULHL FD YkQWRDUHKLSLVPVFKLHWF b) servicii complementare sau suplimentare – LQIRUPD LL DFWLYLW L cultural-VSRUWLYHvQFKLULHULGHRELHFWHúL altele. 3. ÌQIXQF LHGHQDWXUDúLIRUPDGHPDQLIHVWDUHDFHUHULL a) servicii ferme – transport, cazare, programe cultural-artistice, etc. DQJDMDWH DQWHULRU GHVIúXUULL DFWLYLW LL WXULVWLFH SULQ LQWHUPHGLXO DJHQ LLORUGHVSHFLDOLWDWH b) servicii spontane – solicitate în momentul în care turistul ia contact cu oferta. 4. ÌQIXQF LHGHPRGDOLW LOHGHSODWVDXUHOD LLOHILQDQFLDUHDQJDMDWHvQWUH prestatori:
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