Turism Si Marketing Turistic

  • June 2020
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Tema nr. 2: Dimensiunile fenomenului turistic )DFWRULLFDUHGHWHUPLQHYROX LDWXULVPXOXL &UHúWHUHD VSHFWDFXORDV D FLUFXLWHORU WXULVWLFH GXEODW GH DPSOLILFDUHD úL GLYHUVLILFDUHDLPSOLFD LLORUVDOHHYLGHQ LD]UHFHSWLYLWDWHDWXULVPXOXLODGLQDPLFD VRFLDOúLHYROX LDVDVXELQFLGHQ DXQXLFRPSOH[GHIDFWRUL'LIHUL LFDQDWXUúL URO DFHúWL IDFWRUL SDUWLFLS vQ SURSRU LL GLIHULWH OD GHWHUPLQDUHD IHQRPHQXOXL turistic. &ULWHULLOHGHFODVLILFDUHDIDFWRULORUFHGHWHUPLQHYROX LDWXULVPXOXLVXQW 1. natura social-HFRQRPLF a) IDFWRULHFRQRPLFLYHQLWXULOHSRSXOD LHLúLPRGLILFULOHDFHVWRUD RIHUWDWXULVWLFSUH XULOHúLWarifele; b) IDFWRUL WHKQLFL HYROX LD PLMORDFHORU GH WUDQVSRUW QLYHOXO WHKQRORJLLORUvQFRQVWUXF LLHWF c) IDFWRULVRFLDOLXUEDQL]DUHDúLWLPSXOOLEHU d) IDFWRULGHPRJUDILFLHYROX LDQXPHULFDSRSXOD LHLPRGLILFDUHD GXUDWHLPHGLHGHYLD VWUXFWXUDSHYkUste; e) IDFWRULSVLKRORJLFLHGXFDWLYLúLGHFLYLOL]D LHQLYHOXOGHLQVWUXLUH DOSRSXOD LHLVHWHDGHFXOWXUGRULQ DGHFXQRDúWHUHPRGDHWF f) IDFWRUL SROLWLFL IRUPDOLW L OD IURQWLHU IDFLOLW L vQ WXULVPXO RUJDQL]DW UHJLPXO YL]HORU úL GLYHUVLWDWHD WLSRORJLF D aranjamentelor. 2. GXUDWDvQWLPSDDF LXQLLORU a) IDFWRUL GH LQIOXHQ  SHUPDQHQW FUHúWHUHD WLPSXOXL OLEHU PRGLILFDUHDYHQLWXULORUPLúFDUHDSRSXOD LHL

b) IDFWRULFRQMXQFWXUDOLFUL]HOHHFRQRPLFHGH]HFKLOLEUHOHGHQDWXU SROLWLF FRQIUXQWULOH DUPDWH FDWDVWURIHOH QDWXUDOH FRQGL LLOH meteorologice. 3. LPSRUWDQ DORUvQGHWHUPLQDUHDIHQRPHQXOXLWXULVWLF a) factori primari: oferta, veniturile, timpul liber; b) IDFWRUL VHFXQGDUL FRRSHUDUHD LQWHUQD LRQDO YDULHWDWHD serviciilor suplimentare; 4. GXSVHQVXOLQWHUYHQ LHLORU a) IDFWRULH[RJHQLHOHPHQWHGHRUGLQPDLJHQHUDOFDUHVWLPXOHD] global dezvoltarea turismului – FUHúWHUHD YHQLWXULORU GHVWLQDWH SUDFWLFULL WXULVPXOXLVSRUXOQDWXUDODOSRSXOD LHLVDXFUHúWHUHD gradului de urbanizare; b) factori endogeni: lansarea de noi produse turistice, diversitatea JDPHL GH VHUYLFLL RIHULWH WXULúWLORU ULGLFDUHD QLYHOXOXL GH SUHJWLUHDOSHUVRQDOXOXLWXULVWLF 5. RULHQWDUHDLQIOXHQ HLORUDVXSUDFHORUGRXODWXULFRUHODWLYHDOHSLH HL a) FHUHUHD WXULVWLF GHWHUPLQDW GH YHQLWXUL, gradul de urbanizare, timpul liber; b) IDFWRUL DL RIHUWHL GLYHUVLWDWHD úL FDOLWDWHD VHUYLFLLORU FRVWXO SUHVWD LLORUQLYHOXOGHSUHJWLUHDIRU HLGHPXQF Formele principale ale turismului sunt: - turismul intern – UH]LGHQ LL XQHL UL FOWRUHVF QXPDL vn LQWHULRUXODFHVWHL UL - turismul receptor –QRQUH]LGHQ LLFOWRUHVFvQ DUDGDW - WXULVPXO HPL WRU – QXPUXO UH]LGHQ LORU ULL GDWH FDUH FOWRUHVFvQDOW UL $FHVWHWUHLIRUPHSRWILDVRFLDWHvQPRGDOLW LGLIHULWHGkQGQDúWHUHúLDOWRU categorii ale turismului: - turismul interior – DFHDVW IRUP JUXSHD] WXULVPXO LQWHUQ úL turismul receptor; - WXULVPXO QD LRQDO DFHDVW IRUP HVWH FUHDW SULQ DVLPLODUHD WXULVPXOXLLQWHUQúLDFHOXLHPL WRU - WXULVPXO LQWHUQD LRQDO – IRUPDW GLQ WXULVPXO UHFHSWRU úL FHO HPL WRU 7HPDQU&LUFXOD LDWXULVWLF )RUPHDOHFLUFXOD LHLWXULVWLFH&ODVLILFDUH - vQIXQF LHGHSURYHQLHQ DWXULúWLORU a) WXULVPXO QD LRQDO LQWHUQ  SUDFWLFDW GH SRSXOD LD XQHL UL vQ LQWHULRUXOJUDQL HORUHL

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b) WXULVPXOLQWHUQD LRQDO H[WHUQ LQFOXGHWXULúWLLFHGHSúHVFvQFDGUXO YRLDMXOXL ORU OLPLWHOH DGPLQLVWUDWLYH DOH ULL GH UHúHGLQ  SHUPDQHQW vQIXQF LHGHGLUHF LDIOX[XULORUWXULVWLFHWXULVPXOLQWHUQD LRQDOSRDWHIL grupat în: a) HPL WRU-UHSUH]HQWDWGHSOHFULOHDXWRKWRQLORUSHVWHJUDQL  b) receptor -DOFWXLWGLQVRVLULOHGHWXULúWLGLQDOWH UL vQIXQF LHGHPRGXOúLPRPHQWXODQJDMULLSUHVWD LLORUWXULVWLFH a) turism organizat -  FDUDFWHUL]DW SULQ DQJDMDUHD DQWLFLSDW D XQXL voiaj global de tipul totul inclus prin intermediul unei verigi de GLVWULEX LH b) turism neorganizat - exclude orice aranjamente prealabile, voiajul ILLQGSUHJWLWGHWXULVWDFHVWDDSHOkQGGLUHFWSHSDUFXUVODXQLW LOH prestatoare de servicii; c) turism semiorganizat -FDUDFWHUL]DWSULQSUHJWLUHDYRLDMXOXLGHFWre R RUJDQL]D LH GH WXULVP SH ED]D XQRU FRQGL LL IL[DWH GH WXULVW VHUYLFLLOHILLQGDQJDMDWHSDU LDOVDXvQWRWDOLWDWHDQWLFLSDW vQIXQF LHGHJUDGXOGHPRELOLWDWHDOWXULVWXOXL a) turism de sejur (lung, mediu sau scurt) - caracteristic persoanelor care UPkQ OD DFHHDúL GHVWLQD LH SHULRDGH GH WLPS FH FRLQFLG vQ JHQHUDOFXDFHOHDDOHYDFDQ HORUVDXFRQFHGLLORU b) WXULVPLWLQHUDQW GHFLUFXOD LH -SUHVXSXQHPLúFDUHDSHUPDQHQWFX vQQRSWUL GH VFXUW GXUDW vQ DFHHDúL ORFDOLWDWH ILLQG VSHFLILF vQ mod deosebiW SRVHVRULORU GH DXWRYHKLFXOH úL FDUDFWHULVWLF perioadelor de extrasezon. vQIXQF LHGHSHULRGLFLWDWHDFXFDUHVHUHDOL]HD] a) turism continuu -GHVIúXUDWGH-a lungul întregului an; b) turism sezonier - legat de anumite perioade ale anului (monosezonier-VSHFLILFVWD LXQLORUPDULWLPHúLELVH]RQLHU– specific VWD LXQLORUPRQWDQH  vQIXQF LHGHPRPHQWXOPDQLIHVWULLFHUHULL a) WXULVPGHLDUQ b) WXULVPGHYDU c) WXULVPGHFLUFXPVWDQ  vQIXQF LHGHPRWLYD LDFDUHJHQHUHD]FOWRULD a) turisPGHRGLKQúLDJUHPHQWFDUDFWHUL]DWSULQVHMXUXULPDLOXQJLúL SUHVXSXQHDFWLYLW LUHFUHDWLYH b) turism balneoclimateric - XQD GLQ FHOH PDL YHFKL úL PDL FRQVWDQWH IRUPHDOHDFWLYLW LLWXULVWLFHGDWRULWGLVWULEX LHLVDOHUHODWLYHJDOH pe tot parcursul anXOXL RIHU úL DOWH DYDQWDMH FD VWDELOLWDWHD FOLHQWHOHL VHMXUXUL GH GXUDW OXQJ vQFDVUL PHGLL SH ]L- turist superioare;

c) turism de congrese -VHGHWDúHD]SULQHIHFWHOHHFRQRPLFHSHFDUHOH DQWUHQHD]úLSULQFRQWULEX LDODDWHQXDUHDVH]RQDOLW LL d) turLVP WHKQLF úL úWLLQ LILF - RFD]LRQDO úL vQ JHQHUDO QHRUJDQL]DW VH DGUHVHD] vQ H[FOXVLYLWDWH VSHFLDOLúWLORU GLQ GLYHUVH GRPHQLL GH activitate; e) turism sportiv - PRWLYDW GH GRULQ D GH D SUDFWLFD XQHOH DFWLYLW L sportive; f) turism de afaceri - direct legat de DFWLYLW LOH HFRQRPLFH úL comerciale. - vQIXQF LHGHPLMORDFHOHGHGHSODVDUHXWLOL]DWH a) GUXPH LDFXVFRSXULUHFUHDWLYHVDXVSRUWLYH b) turism cu trenul; c) turism rutier; d) turism aerian; e) turism naval. - vQIXQF LHGHSDUWLFXODULW LOHFHUHULL a) turism particular(pe cont propriu); b) turism social-IRUPVSHFLILFDWXULVPXOXLGHPDVFDUDFWHUL]DWSULQ IDFLOLW LOH UH]XOWDWH FD XUPDUH D ILQDQ ULL WRWDOH VDX SDU LDOH D FRVWXOXLVHMXUXOXLGHFWUHRUJDQLVPHVRFLDOH 7XULVPXOHVWHFODVLILFDWúLvQDOWHIRUPHDYkQGODED]FULWHULLGHJHQXO - YkUVWD SDUWLFLSDQ LORU WXULVP SHQWUX WLQHUHW VDX SHQWUX YkUVWD D treia); - SUHVWD LDWXULVWLFSULQFLSDO GHOLWRUDO  - PHGLXOVRFLDOvQFDUHVHGHVIúRDU WXULVPXOUXUDOVDXXUEDQ  0VXUDUHDFLUFXOD LHLWXULVWLFH Caracterizarea turLVPXOXL VXE DVSHFWXO GLPHQVLXQLL HYROX LHL VWUXFWXULL úL aportului la dezvoltarea economico-VRFLDOHVWHFRQGL LRQDWúLGHH[LVWHQ DXQRU LQIRUPD LLSHUWLQHQWH (YDOXDUHD FRUHFW FkW PDL FRPSOHW úL FRPSDUDELO OD QLYHOXO ULORU D DFWLYLW LORU WXULVWLFH SUHVXSXQH H[LVWHQ D XQXL FRQVHQV DVXSUD FRQ LQXWXOXL FRQFHSWHORUH[LVWHQ DXQXLVLVWHPXQLWDUúLVLPSOXDOPHWRGHORUGHREVHUYDUHúL WRWRGDWDXQXLVLVWHPGHLQGLFDWRULFRHUHQ L&XDMXWRUXODFHVWRULQVWUXPHQWHVH RE LQLQIRUPD LLFDQWLWDWLYHúLFDOLWDWLYHFDUHSHUPLWDOFWXLUHDXQRUVWDWLVWLFLDOH WXULVPXOXLLQWHUQúLLQWHUQD LRQDOVWDWLVWLFLFDUHODUkQGXOORUVXQWXWLOL]DWHSHQWUX IXQGDPHQWDUHDGHFL]LLORUúLDSROLWLFLORUPDFURHFRQRPLFHvQDFHVWGRPHQLX Dintre acestea, cel mai frecvent întâlnite, sWUXFWXUDWH GXS ORFXO VDX unitatea de observare sunt: ‰ VWDWLVWLFLOHVRVLULORUúLSOHFULORUODIURQWLHU ‰ VWDWLVWLFLOHXQLW LORUGHFD]DUH ‰ VWDWLVWLFLOHPLMORDFHORUGHWUDQVSRUWSURSULLDFWLYLW LLWXULVWLFH

‰ DQFKHWHOHVDXVRQGDMHOHIFXWHDVXSUDJRVSRGULLORUúLSHUVRDQHORU ‰ DOWHVWDWLVWLFLEDODQ DGHSO LRFXSDUHDIRU HLGHPXQFHWF 7HPDQU2UJDQL]DUHDDFWLYLW LLWXULVWLFH &RRUGRQDWHOHRUJDQL]ULLWXULVPXOXL Turismul este un sector de activitate cu profil complex, un agregat de VHUYLFLL úL DFWLYLW L FX LPSOLFD LL PXOWLSOH vQ WRDWH UDPXULOH QD LRQDOH $SDUH HYLGHQW vQ DFHVW FD] F WXULVPXO FD VHFWRU GH DFWLYLWDWH VRFLDO-HFRQRPLF QX poate fi limitat exclusiv la activitatea unui singur departament sau organism guvernamental. De aceea, în turism mai mult ca în alte sectoare de activitate, WUHEXLH V VH FRQVROLGH]H R VWUkQV FRRUGRQDUH vQWUH GLYHUVHOH GHSDUWDPHQWH JXYHUQDPHQWDOH úL RUJDQL]D LL FDUH VH RFXS FX DFWLYLWDWHD WXULVWLF $VWIHO vQ DIDUD FRRUGRQULL FHQWUDOH D DFWLYLW LL WXULVWLFH OD QLYHOXO HFRQRPLHL QD LRQDOH WUHEXLH V H[LVWH R FRRUGRQDUH úL vQWUH UHSUH]HQWDQ LL RUJDQLVPHORU guvernamentale de turism la nivel zonal, respectiv local. )XQF LDGHFRRUGRQDUHDvQWUHJXOXLDQVDPEOXGHSURPRYDUHDWXULVPXOXLVH UHDOL]HD]SULQLQWHUPHGLXORUJDQLVPHORUQD LRQDOHGHWXULVP 2UJDQLVPHOH QD LRQDOH GH WXULVP VXQW PHQLWH V FRRUGRQH]H SROLWLFD WXULVWLFQD LRQDOFRQVWLWXLQGWRWRGDWúLLQVWUXPHQWXOGHH[HFXWDUHvQGUXPDUH úLFRQWURODODFWLYLW LLWXULVWLFHQD LRQDOH 2UJDQL]D LD 0RQGLDO GH 7XULVP D FUHL PHPEU HVWH úL DUD QRDVWU D HODERUDWXUPWRDUHDWLSRORJLHDRUJDQLVPHORUQD LRQDOHGHWXULVP - PLQLVWHUHGHVLQHVWWWRDUH 0LQLVWHUXO7XULVPXOXL  - PLQLVWHUHPL[WHVDXFRPELQDWH 0LQLVWHUXO&RPHU XOXLúL7XULVPXOXL  - secretariate de VWDWSHQWUXWXULVPRUJDQLVPHGHVLQHVWWWRDUHVDXvQ cadrul unor ministere mixte; - departamente în cadrul unor ministere mixte; - comitete de stat sau comisariate pentru turism; - RILFLLQD LRQDOHGHWXULVP - DXWRULW LQD LRQDOHGHWXULVP - GLUHF LLJHQHUDOHde turism în cadrul unor ministere mixte sau al unor departamente. Organizarea turismului în România /D QLYHO QD LRQDO FRQGXFHUHD vQ WXULVP VH UHDOL]HD] SULQ GHSDUWDPHQWXO 7XULVPXOXL GLQ FDGUXO 0LQLVWHUXOXL 7XULVPXOXL UHvQILLQ DW SULQ +* nr.24/4.01.20 $OWH LQVWLWX LL FDUH IXQF LRQHD] vQ VXERUGLQHD VDX vQ FRRUGRQDUHD 0LQLVWHUXOXL 7XULVPXOXL VXQW &HQWUXO 1D LRQDO GH ÌQY PkQW WXULVWLF,QVWLWXWXO1D LRQDOGH&HUFHWDUH'H]YROWDUHvQ7XULVP&HQWUHWHULWRULDOH de promovare a turismului, Birouri de Turism.

7HPDQU&RQ LQXWXOúLIXQF LLOHPDUNHWLQJXOXLvQWXULVP Conceptul de marketing turistic (XJHQ 1LFROHVFX GHILQHD PDUNHWLQJXO WXULVWLF FD ILLQG DFHD SROLWLF SURPRYDW GH R vQWUHSULQGHUH WXULVWLF FDUH SULQ FHUFHWDUHD SHUPDQHQW D FRQGL LLORU SLH HL DWkW SUH]HQWH FkW úL GH SHUVSHFWLY XUPUHúWH V GHWHUPLQH DGDSWDUHD FRQWLQX D RIHUWHL SURSULL OD DFHVWH FRQGL LL vQ YHGHUHD VDWLVIDFHULL RSWLPDOH D FHULQ HORU úL UHDOL]ULL SH DFHDVW ED] D XQHL DFWLYLW L economice rentabile. Oscar Snack definea marketingul turistic ca fiind strategia organizatorilor de tXULVP úL D SUHVWDWRULORU GH VHUYLFLL WXULVWLFH vQ FRQGL LLOH H[LVWHQWH SH SLD D FXPSUWRUXOXL DUWD GH D GHVFRSHUL QRL FOLHQ L GH D SWUXQGH SH QRL SLH H VDX VHJPHQWHGHSLD GHDPHQ LQHúLFXOWLYDSLH HWUDGL LRQDOH Marketingul presupune înainte de WRDWH FXQRDúWHUHD SURIXQG D H[LJHQ HORU úL WHQGLQ HORU SLH HL WXULVWLFH úL SH ED]D ORU RULHQWDUHD RIHUWHL GH VHUYLFLL vQ FRQIRUPLWDWH FX GLPHQVLXQHD úL VWUXFWXUD FHUHULL VWDELOLUHD XQHL VWUDWHJLL GH GLVWULEX LH XWLOL]DUHD XQRU LQVWUXPHQWH HILFLHQWH GH Sromovare a SURGXVXOXL WXULVWLF úL HVWLPDUHD SRVLELOLW LORU GH YkQ]DUH vQ IXQF LH GH VH]RQDOLWDWHDDFWLYLW LLWXULVWLFH 3DUWLFXODULW LOHPDUNHWLQJXOXLWXULVWLF 2ELHFWLYXO SULQFLSDO DO PDUNHWLQJXOXL vQ WXULVP FRQVW vQ SURPRYDUHD DFHVWHL DFWLYLW L vQ GLIHULWH ]RQH VWD LXQL VDX ORFDOLW L GH LQWHUHV WXULVWLF vQ VFRSXOUHDOL]ULLXQHLFkWPDLEXQHHILFLHQ HHFRQRPLFR-sociale. Pentru aceasta WUHEXLH V VH SRDW RIHUL SLH HORU LQW WXULVWLFH VHUYLFLLOH FHOH PDL SRWULYLWH OD momentul oportun într-un volumFRUHVSXQ]WRUSLH HORUWXULVWLFHWRDWHDFHVWHD prin practicarea unor tarife competitive. ,JQRUDUHDFHULQ HORUúLSUHIHULQ HORUWXULúWLORUVDXDGDSWDUHDOHQWODDFHVWH FHULQ H GHWHUPLQRFRPSHWLWLYLWDWHUHGXV$FWLYLWDWHDGHPDUNHWLQJXUPUHúWH punerea GH DFRUG D GLIHULWHORU HOHPHQWH DOH SURGXVXOXL FX FHULQ HOH vQ VFRSXO VWLPXOULL YkQ]ULORU (VWH QHFHVDU FD V VH YDORULILFH SURGXVXO WXULVWLF vQ DQVDPEOXO VX úL QX GRDU VHUYLFLLOH GH ED] DúD FXP VH vQWkPSO DGHVHD vQ SUDFWLF Orientarea de marketing DDFWLYLW LLHFRQRPLFHDvQWUHSULQGHULORUWXULVWLFH vQVHDPQ • UHFHSWLYLWDWHD ID  GH FHULQ HOH SLH HL JDUDQ LD GHVIúXUULL XQHL DFWLYLW L XWLOH FRQVWLWXLQG-R WRFPDL RULHQWDUHD HL FWUH QHYRLOH WXULúWLORU úL FHULQ HOHSLH HL

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Tema nr.10: Servicii turistice &RQ LQXWXOúLFDUDFWHULVWLFLOHVHUYLFLLORUWXULVWLFH 6HUYLFLXO WXULVWLF VH SUH]LQW FD XQ DQVDPEOX GH DFWLYLW L FH DX GUHSW obiect satisfacerea tuturor nevoilor turistului în perioada în care acesta se GHSODVHD]úLvQOHJWXUFHDFHDVWD 2 SDUWH D DFWLYLW LORU FH GDX FRQ LQXW SUHVWD LHL WXULVWLFH YL]HD] DFRSHULUHDXQRUQHFHVLW LRELúQXLWHFRWLGLHQH RGLKQúLKUDQ vQWLPSFHDOWHOH SUH]LQW FDUDFWHULVWLFL VSHFLILFH WXULVPXOXL úL UHVSHFWLY IRUPH SDUWLFXODUH GH PDQLIHVWDUH D DFHVWXLD 3ULQ QDWXUD OXL VHUYLFLXO WXULVWLF WUHEXLH V DVLJXUH FRQGL LLSHQWUXUHIDFHUHDFDSDFLW LLGHPXQFVLPXOWDQFXSHWUHFHUHDSOFXWúL LQVWUXFWLY D WLPSXOXL OLEHr. De asemenea, el trebuie astfel conceput încât în XUPD HIHFWXULL FRQVXPXOXL WXULVWLF LQGLYLGXO V GREkQGHDVF XQ SOXV GH LQIRUPD LLFXQRúWLQ HúLFKLDUGHSULQGHULQRL1XPDLDVWIHOVHSRDWHYRUELGHVSUH XQFRQ LQXWDOSUHVWD LHLWXULVWLFHvQFRQFRUGDQ FXFHULQ HOHHSRFLLPRGHUQHúL FXH[LJHQ HOHWXULVPXOXLFRQWHPSRUDQ 2DOWFHULQ DFRQVXPXOXLWXULVWLFODFDUHVHUYLFLXOWXULVWLFSULQFRQ LQXWXO VXHVWHFKHPDWVFRQWULEXLHHIHFWLYRFRQVWLWXLHDVLJXUDUHDXQHLRGLKQHDFWLYH a turistului. Clasificarea serviciilor turistice: 1. $FWLYLW LOHvQJOREDWHvQFRQ LQXWXOSUHVWD LHLWXULVWLFHVHSRWVWUXFWXUD în: a) servicii legate de organizarea voiajului –SUHVWD LLRIHULWHGHFRPSDQLLOH GH WUDQVSRUW VHUYLFLL GH SXEOLFLWDWH WXULVWLF DOWH VHUYLFLL SUHVWDWH Ge DJHQ LLOHGHYRLDM b) servicii determinate de sejur – YL]HD] VDWLVIDFHUHD QHFHVLW LORU FRWLGLHQHDOHWXULVWXOXLúLDVLJXUDUHDFRQGL LLORUGHDJUHPHQW 2. ÌQUDSRUWFXLPSRUWDQ DID GHPRELOXOFOWRULHLúLPRWLYD LDFHUHULL a) VHUYLFLLWXULVWLFHGHED]– tUDQVSRUWFD]DUHDOLPHQWD LHWUDWDPHQWVDX RULFH DOW DFWLYLWDWH FH UHSUH]LQW PRWLYD LD GH ED] D FOWRULHL FD YkQWRDUHKLSLVPVFKLHWF b) servicii complementare sau suplimentare – LQIRUPD LL DFWLYLW L cultural-VSRUWLYHvQFKLULHULGHRELHFWHúL altele. 3. ÌQIXQF LHGHQDWXUDúLIRUPDGHPDQLIHVWDUHDFHUHULL a) servicii ferme – transport, cazare, programe cultural-artistice, etc. DQJDMDWH DQWHULRU GHVIúXUULL DFWLYLW LL WXULVWLFH SULQ LQWHUPHGLXO DJHQ LLORUGHVSHFLDOLWDWH b) servicii spontane – solicitate în momentul în care turistul ia contact cu oferta. 4. ÌQIXQF LHGHPRGDOLW LOHGHSODWVDXUHOD LLOHILQDQFLDUHDQJDMDWHvQWUH prestatori:

a) VHUYLFLL FX SODW – VH UHDOL]HD] DQWHULRU SUHVWD LHL VLPXOWDQ VDX posterior acesteia; b) servicii gratuite – sXE IRUPD XQRU IDFLOLW L FRVWXO ILLQG VXSRUWDW GLQ cheltuielile generale ale organizatorilor de turism. 5. ÌQIXQF LHGHQDWXUDORU a) servicii specifice –JHQHUDWHGHGHVIúXUDUHDSURSULX-]LVDDFWLYLW LL turistice; b) servicii nespecifice – rezultat al existHQ HL XQHL LQIUDVWUXFWXUL economico-VRFLDOH JHQHUDOH FDUH VH DGUHVHD] vQ HJDO PVXU WXULúWLORUúLUH]LGHQ LORU Caracteristicile serviciilor turistice 6HUYLFLLOHWXULVWLFHSUH]LQWRVHULHGHFDUDFWHULVWLFLGHFXUJkQGGLQPRGXO particular de realizare D DFWLYLW LL GLQ QDWXUD PXQFLL GHVIúXUDWH vQ GRPHQLXO turismului. 'LQ JUXSD WUVWXULORU GH RUGLQ JHQHUDO VH UHPDUF vQ SULPXO UkQG FDUDFWHUXOQHPDWHULDODOSUHVWD LHLVHUYLFLXOWXULVWLFH[LVWkQGvQIRUPDSRWHQ LDO úLFRQFUHWL]kQGX-se numai în contactul cu cererea. 'LQ FDUDFWHUXO QHPDWHULDO GHFXUJH R DOW WUVWXU úL DQXPH nestocabilitatea. 2DOWFDUDFWHULVWLFDVHUYLFLLORUWXULVWLFHRUHSUH]LQWFRLQFLGHQ DvQWLPS úLVSD LXDSURGXF LHLúLFRQVXPXOXLORU 3ULQ PRGXO GH GHVIúXUDUH VHUYLFLLOH WXristice sunt insepa5rabile de SHUVRDQD SUHVWDWRUXOXL HOH vQFHWkQG V H[LVWH vQ PRPHQWXO vQFHWULL DF LXQLL acestuia. 'HSHQGHQ D GH SHUVRDQD SUHVWDWRUXOXL GHWHUPLQ R SRQGHUH PDUH D FKHOWXLHOLORUGHPXQFYLHPDLPDUHGHFkWvQDOWHUDPXULDOHVHFWRUXOXLWHU LDUÌQ FRQVHFLQ SWUXQGHUHDSURJUHVXOXLWHKQLFVHIDFHPDLOHQWFXHIRUWXULPDLPDUL 6HUYLFLLOH WXULVWLFH VXQW LQWDQJLELOH $FHDVW FDUDFWHULVWLF JHQHUHD] R VHULHGHIDFLOLW LvQRUJDQL]DUHDDFWLYLW LLvQVHQVXOHOLPLQULLVDXVLPSOLILFULL unRUSUREOHPHGHFLUFXOD LHGDUFUHHD]úLGLILFXOW LFHOHPDLPXOWHILLQGOHJDWH GHFRPHUFLDOL]DUHDYDFDQ HORU 6HUYLFLLOH WXULVWLFHVHLQGLYLGXDOL]HD]ODQLYHOXOJUXSXOXLVDXSHUVRDQHL 0RWLYD LLOH IRDUWH YDULDWH DOH FHUHULL WXULVWLFH FD úL FRPSRUWDPHntul diferit al WXULúWLORU ID  GH ILHFDUH FRPSRQHQW D SUHVWD LHL FRQGXF OD UHDOL]DUHD XQRU VHUYLFLLDGDSWDWHVSHFLILFXOXLILHFUXLFOLHQW 8UPkQGvQGHDSURDSHHYROX LDFHUHULLVHUYLFLLOHWXULVWLFHVHFDUDFWHUL]HD] úL SULQWU-XQ GLQDPLVP vQDOW 7RWRGDW HOH PDQLIHVW R SXWHUQLF IOXFWXD LH VH]RQLHU- UH]XOWDW DO RVFLOD LLORU FHUHULL WXULVWLFH DO FRQFHQWUULL DFHVWHLD vQ anumite perioade.

7HPDQU,QGXVWULDRVSLWDOLW LL &D]DUHDKRWHOLHU 6HUYLFLXO GH FD]DUH KRWHOLHU UHSUH]LQW DOWXUL GH FHle de transport, DOLPHQWD LH úL DJUHPHQW XQ VHUYLFLX GLQ FDWHJRULD FHORU GH ED] VROLFLWDWH GH WXULVW SH GXUDWD FOWRULHL VDOH úL vQ DFHODúL WLPS úL XQ LPSRUWDQW IDFWRU GH stimulare a cererii turistice. 3ULQ FDSDFLW L GH FD]DUH VH vQ HOHJ DFHOH GRWUL GH ED] PDWHULDO FDUH DVLJXUvQQRSWDUHDúLRGLKQDWXULúWLORUSHRDQXPLWGXUDWGHWLPSvQED]DXQRU WDULIHGHWHUPLQDWHFDUHGLIHUvQIXQF LHGHJDUGXOGHFRQIRUWRIHULWSHSHULRDGD din an în care sunt solicitate. ([LVWPDLPXOWHWLSXULGHKRWHOXUL: - KRWHOWLSH[SORDWD LHLQGLYLGXDO-KRWHOXOQXIDFHSDUWHGLQQLFLXQODQ  KRWHOLHUHOVHJVHúWHOXDWVXEIRUPGHORFD LHGHJHVWLXQH - ODQ XOKRWHOLHUYROXQWDU–LDQDúWHUHSULQYRLQ DXQXLJUXSGHKRWHOLHUL LQGHSHQGHQ L GDU GLQ SXQFW GH YHGHUH MXULGLF úL HFRQRPLF ILHFDUH WULHúWHFDHQWLWDWHVHSDUDW - ODQ XOKRWHOLHULQWHJUDW–LDQDúWHUHSULQIX]LXQLVDXDFKL]L LLHIHFWXDWH GH DQXPLWH KRWHOXUL SXWHUQLFH FDUH VH DGUHVHD] XQXL VHJPHQW GH FOLHQWHO GHWHUPLQDW VXE R DFHHDúL PDUF úL vQ FDGUXO XQHL ORJistici comerciale comune. 6HUYLFLLOHGHDOLPHQWD LHSXEOLF $OLPHQWD LD SXEOLF HVWH R DOW FRPSRQHQW D VHUYLFLLORU GH ED] GLQ FDGUXO VHUYLFLLORU WXULVWLFH $FHDVWD GHWHUPLQ FDOLWDWHD SUHVWD LHL WXULVWLFH vQ DQVDPEOXOHLLQIOXHQ kQGFRQ LQXWXOúLDWUactivitatea ofertei turistice cu multiple LPSOLFD LLDVXSUDGLPHQVLXQLORUúLRULHQWULLIOX[XULORUWXULVWLFH $OLPHQWD LDSXEOLFWUHEXLHVvQGHSOLQHDVFXUPWRDUHOHFRQGL LL a) VILHSUH]HQWvQWRDWHPRPHQWHOHFKHLHDOHFRQVXPXOXLWXULVWLFDVWIHO încât sSRDWVDWLVIDFHQHYRLOHFRWLGLHQHGHKUDQDOHWXULúWLORULQGLIHUHQWGDF DXDFHDVWSUHVWD LHLQFOXVvQSDFKHWXOGHVHUYLFLLVDXQX b) V H[LVWH R WLSRORJLH ODUJ GH XQLW L GH DOLPHQWD LH SXEOLF FDUH V VDWLVIDF R GLYHUVLWDWH GH QHYRL 8Q ORF DSDUWH vO DUH VHUYLFLXO GH DOLPHQWD LH SXEOLF vQ FDGUXO WXULVPXOXL EDOQHRPHGLFDO vQ FDGUXO FUXLD UHJLPXO GH KUDQ SRDWHGHWHUPLQDUHXúLWDWUDWDPHQWXOXL c) V UVSXQG vQ HJDO PVXU FHULQ HORU DWkW WXULúWLORU DXWRKWRQL FkW úL FHORUVWULQL$VWIHOH[LVWXQLW LGHDOLPHQWD LHSXEOLFFXVSHFLILFXOXQRU UL VDX ]RQH VDX XQLW L FDUH VHUYHVF DWkW SUHSDUDWH GLQ EXFWULD QD LRQDO FkW úL SUHSDUDWHVSHFLILFHXQRUDOWH UL

Serviciile de agrement $JUHPHQWXO UHSUH]LQW R DOW FRPSRQHQW GH ED] D VHUYLFLLORU Wuristice, GHRDUHFHDVLJXURGLKQDDFWLYDWXULúWLORUFRQWULEXLQGGLUHFWODUHDOL]DUHDXQHL QRLFDOLW LDYLH LL $JUHPHQWXO vQGHSOLQHúWH R VHULH GH IXQF LL SDUWLFXODUL]DWH vQ UDSRUW FX nevoile turistului sau ale organizatorilor. Pentru turist, agrementuO YL]HD] GHVWLQGHUHD úL UHFRQIRUWDUHD IL]LF D DFHVWXLD GLYHUWLVPHQWXO úL GH]YROWDUHD FDSDFLW LORU VDOH /D QLYHO SVLKLF DFWLYLW LOH FXOWXUDO-GLVWUDFWLYH úL LQVWUXFWLYHGXFDWLYH DX FD RELHFWLY FUHDUHD XQHL DWPRVIHUH GH GHVWLQGHUH DPX]DPHQW úL comuniFDUHFRQWULEXLQGODvPERJ LUHDFXQRúWLQ HORUWXULVWXOXL $FWLYLW LOHGHDJUHPHQWVHJUXSHD]úLVHUHJUXSHD]vQWLPSvQIXQF LH GHORFXOXQGHVHGHVIúRDUGHQLYHOXOGHRUJDQL]DUH VWD LXQHXQLWDWHGHFD]DUH úLVDXDOLPHQWD LH GHIRUPDGHSDUWLFLSDUHDWXULúWLORU

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