Tp3

Jonam T. Valeza 02-33489 T168 The Check-in Employees At the airport line operations, many tasks are done to provide support to passengers, shippers, consignees and the flight so that the most convenient, the safest and most secured service could be extended to them. Some of the persons involved in delivering some of these tasks are the check-in employees so I decided to think about them and the things they encounter at their workstations. The airport check-in employees includes the taggers and baggers who process passengers and daily move heavy weight and the women, often while wearing high heels. Most of them have been victims of verbal ground rage. Many have been threatened and have suffered physical assault. Work-related violence from aggressive passengers is a serious issue facing check-in employees. Violence against ground personnel must be taken into account when considering line operations. After all, they are persons that are protecting and taking care of the passengers and crew. These check-in workers must be given attention by the management and highlight or enhance the image that they play a crucial role in preserving safety in the airline industry. This will empower the check-in employees and will boost their confidence in dealing with such passengers. To improve check-in workers jobs, there must worker participation in the design of workstations and work organization, and training and developing skills to identify and prevent potentially threatening situations. Since the objective of all management concerns is efficient and effective operations, taking into consideration the job description and job-related problems of check-in employees will pave way for better and faster check-in process.