Tour Guide -chap 6(htt257)

CHAPTER 6 PLANNING & DEVELOPING TOUR ACTIVITIES

6.1 TOUR STRUCTURES AND TOUR STAGES TOUR STAGES i. i.

Planning & designing the tour Conducting the tour

WHEN OCCURS Prior to the scheduled activities

ACTIVITIE S

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a)Beginning stage - Pre contact - Meet & greet - Welcome

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b) Middle stage - Introduction - Body - Conclusion

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c) End stage - Farewell & goodbye

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6.1 TOUR STRUCTURES AND TOUR STAGES TOUR STAGES i.

Evaluating the tour

WHEN OCCURS

ACTIVITIES

Upon completion of your tour

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6.2 PLANNING & DESIGNING THE TOUR Include the process of:  Review the tour brief  Develop tour objectives  Research the needs of the audience  Research the stories  Liaise with operator/related people to gather the information  Build the commentary  Research & check the route  Research & check activity-sequence options  Develop/access tour itinerary  Decide relevant activities  Prepare logistic elements

6.3 REVIEWING THE TOUR BRIEF - Main purpose is to provide guides with the relevant information to plan and deliver the tour - This is very important before the tour takes place. It will include:  Procedures & itineraries

 Accommodation, transportation

 Operational logistics

 B’ground of tour group & Special requirements

 Information on attractions

 Detail of people involved

 Optional tours

 Emergency contacts & procedures

6.4 DEBRIEFING (EVALUATION) SESSION AFTER THE TOUR - Might require the guides to complete a report that covers on:  Compliments, complaints, feedback  Mishaps or incidents  Deviation to scheduled itinerary & reason  Improvement suggestion

6.5 OHS, RISK MGT & LIABILITY 2 be remember: “a tour is a contract between two or more parties” BETWEEN a tour provider (tour operator/tour guide/tour leader) WITH The relevant audience (client/visitors/customer) AND/OR attraction,site or other organizations

- The contract can be written or verbal. Consist both implied & stated obligations to ensure: The safety & well-being of all parties is protected The tours delivers what it promises to deliver The tour conducted within a legal and ethical framework All tour conditions which are stated in any operational or legal documents are adhered All people involved with the tour behave responsibly Obligations of the tour include: Manage OHS issue Liaise with the relevant organizations to obtain appropriate approvals and operating framework Implement a duty of care which includes adopting riskmanagement procedures

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Manage liabilities which includes: Make audience aware of terms & conditions Ensure there are no hidden extras Fulfill expectations Manage any unexpected incidents within the stated terms & conditions

WHAT GUIDES SHOULD KNOW IN REGARD TO OHS? b) Requirement to operate in a manner appropriate for OHS c) Operating procedures for OHS d) First-aid requirements e) Risk management f) Information update REQUIREMENT TO OPERATE IN A MANNER APPROPRIATE TO OHS OHS has been developed in Australia to prevent work-related injuries and identifying rights and obligations of relevant parties. Among the requirements: k) General knowledge of the sites l) Knowledge of industry and requirements m) Operate responsibly to guiding role n) Effective communication and address situations as they occurs o) Awareness how to seek assistance p) Documentation and processing procedures

6.6 TOUR AS A LEARNING EXPERIENCE Interpretation in a tour activity defined as a “learning experience which seeks to enrich the meaningful relationships we hold with our world, to foster and build set of values which support these relationship” 3 types of learning: a) Cognitive learning – learning new facts and figure b) Psychomotor learning – developing skills such as learning new trade, identification c) Affective learning – Use emotions, feelings and values - A positive learning experience encourages people to learn, develop positive attitude, value the focus, process their learning, act as a loyal ambassador of the learning providers - Cognitive and psychomotor have a lesser influence but still critical to a learning experience

HOW TO ASSIST INDIVIDUAL LEARNING? - Effective communication with minimizing barriers and distortions - Acknowledge and respect unique attributes and viewpoints of individuals - Give attention to the audience - Incorporating opportunities for social interactions - Creating exciting, enthusiastic and inspiring environments WHY EXPLORE LEARNING STYLE? To develop an awareness of how you learn To highlight your uniqueness To promote empathy and the concept of valuing differences LEARNING MODEL VAK learning model 4Mat learning model

PERCEPTION LAYERING Concept and techniques encourages you to explore the multitude of stories contain within each and every feature of your landscape EXAMPLE: d) Small tree in a jungle - Types of trees and its characteristics - Human uses of this tree - Shapes and colors - Habitat b) What is your examples???

CREATIVE THINKING -

Making new connection between missing items / elements Creating the new idea of interpretation

WHY USED CREATIVE THINKING? Expanding your point of view Developing content and style of commentary Having fun Implementing a marketing and advertising strategy Building a repertoire of guiding and presentation techniques Developing itineraries Negotiating situations Give more than one point of view Challenging cliché and offering a fresh approach

PRINCIPLES OF CREATIVE THINKING

Momentum Desire to seek alternatives Removing the concept of failure Accepting that some techniques that might appear foolish Challenging your belief that

CREATIVE THINKING TECHNIQUES 60-SECOND PLUNGE WHY? ADVANCE AND EXTEND RANDOM WORD ASSOCIATION BRAINSTORM TREE

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