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CGW-P Installation and Operation Manual

Table of Contents Chapter 1: Introduction 1.1

Overview.............................................................................................................. ...1-1

Chapter 2: Physical Description 2.1

Overview.............................................................................................................. ...2-1

2.2

CGW-P Front Panel...................................................................... ............................2-1

2.3

Interface Cables............................................................................................ ..........2-1

2.4

CGW-P Plug-In Boards........................................................................ .....................2-3 2.4.1

CPU Board.......................................................................................................... ...2-3

2.4.2

PRI Board............................................................................................... ...............2-5

2.4.3

Cellular Boards....................................................................... ..............................2-6

2.5

Technical Specification................................................................................ ............2-8

2.6

RF Antenna Installation Guidelines........................................ ...............................2-10

Chapter 3: Application Software Installation and Preparation for Communication 3.1

Overview.............................................................................................................. ...3-1

3.2

Software Installation........................................................................ .......................3-1

3.3

Preparation for Communication.................................................... ..........................3-4 3.3.1

Initializing the Program.............................................................................. ...........3-4

3.3.2

Working Through a COM Port................................................................ ................3-4

3.3.3

Working Through a Network.................................................. ...............................3-5 3.3.3.1

Creating a New Folder of Contacts...................................................... ....3-5

3.3.3.2

Creating a New Contact............................................................. .............3-6

3.3.4

Working Through a Modem.................................................................... ...............3-6

3.3.5

Working Offline.................................................................................. ...................3-7

3.4

Setting a Password............................................................................................... ...3-7

3.5

Reading and Sending Parameters...................................................... .....................3-9

3.6

Printing Parameters................................................................. .............................3-10

3.7

System Functions.......................................................................................... ........3-10

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CGW-P Installation and Operation Manual

Chapter 4: System Configuration 4.1

Overview.............................................................................................................. ...4-1

4.2

System Settings............................................................................................ ..........4-1 4.2.1

4.2.2

4.2.3

4.2.4

4.2.5

4.2.6

Cellular Channel Configuration...................................................... .......................4-2 4.2.1.1

Copying Settings to Other Channels..................................... ..................4-3

4.2.1.2

Beep Configuration.................................................................... .............4-4

4.2.1.3

Applying Channels................................................................... ...............4-5

4.2.1.4

Cellular Restart Configuration........................................................ .........4-6

PRI Configuration................................................................................... ...............4-7 4.2.2.1

Enabling Channels................................................................ ..................4-8

4.2.2.2

Call Clearing Causes............................................................... ................4-9

4.2.2.3

Setting Overlap Parameters.......................................................... ........4-10

4.2.2.4

Setting Call Queue Parameter............................................................. ..4-10

4.2.2.5

Applying Changes...................................................................... ...........4-10

CPU Configuration............................................................................................ ...4-11 4.2.3.1

Setting Network Parameters.................................................. ...............4-11

4.2.3.2

Scheduling Channels Activity Time...................................... .................4-13

Prepaid Configuration................................................................. ........................4-14 4.2.4.1

Configuring SIM Prepaid Setting...........................................................4-14

4.2.4.2

Channel SIM Swap......................................................... .......................4-16

4.2.4.3

Copying SIM Settings Within a Channel................................................4-16

4.2.4.4

Copying SIM Settings Between Channels.................................... ..........4-17

4.2.4.5

Global Timer Settings Configuration............................... ......................4-17

4.2.4.6

Applying Changes...................................................................... ...........4-19

Number Portability Configuration.................................................................... ....4-19 4.2.5.1

Number Portability via Server.................................................. .............4-21

4.2.5.2

Number Portability via Cellular Bridge............................... ...................4-21

4.2.5.3

Setting Up a Protocol........................................................ ....................4-22

4.2.5.4

Operator Names........................................................... ........................4-24

History Cleanup........................................................................... .......................4-25

Chapter 5: Call Management 5.1

Overview.............................................................................................................. ...5-1

5.2

Call Management........................................................................................ ............5-1 5.2.1

Incoming Call from Cellular........................................................................... ........5-1 5.2.1.1

Routing a Call from Cellular to a Specific PBX Destination......................5-2

5.2.1.2

Routing a Call from Cellular to an ISDN PRI Group..................................5-4

5.2.1.3

Setting CLI Routing............................................................... ..................5-6 ii

CGW-P Installation and Operation Manual 5.2.1.4 5.2.2

Setting Intelligent MSN Routing.......................................... ....................5-7

Outgoing Calls from PBX............................................................................ ...........5-8 5.2.2.1

Routing Outgoing Calls from PBX through Cellular Groups......................5-9

5.2.2.2

Routing Outgoing Calls Using LCR Tables....................................... .......5-10

5.2.2.3

Routing Outgoing Calls Using White and Black Lists.............................5-13

Chapter 6: System Alarms and Maintenance 6.1

Overview.............................................................................................................. ...6-1

6.2

System Alarms.............................................................................................. ..........6-1

6.3

6.2.1

Alarm SMS Settings............................................................... ...............................6-2

6.2.2

Alarm E-Mail Settings...................................................................................... ......6-3

System Maintenance............................................................................................... 6-4 6.3.1

Viewing CPU Details....................................................................................... .......6-4

6.3.2

Viewing PRI Setting Details...................................................................... .............6-5

6.3.3

Viewing Cellular Channel Details.............................................. ............................6-5

6.3.4

Viewing System Status and PRI Monitor Details............................................ ........6-6

6.4

Channel Reset................................................................................................... ......6-9

6.5

Prepaid Counters.................................................................... ..............................6-10

6.5.1

Setting a Global SIM Time........................................................................ ...........6-11

6.5.2

Viewing SIM Card Time Counters................................................ ........................6-11

Appendix A: Package Contents Appendix B: CDR Downloader B.1

Introduction...................................................................................... ......................B-1

B.2

Installation.................................................................................................... ..........B-1

B.3

System Operation..................................................................................... ..............B-4

B.4

B.5

B.3.1

Adding a Device to the List......................................................................... ..........B-5

B.3.2

Direct Download of a CDR File....................................................... .......................B-6

B.3.3

Downloading CDR Files According to a Scheduling Scheme..................................B-8

Graphical User's Interface................................................................................. ....B-10 B.4.1

Color Legend.......................................................................... ............................B-10

B.4.2

Status Bar Messages.............................................................. ............................B-11

Application Shutdown........................................................................ ...................B-12

iii

CGW-P Installation and Operation Manual

List of Figures 1-1

CGW-P PBX and Cellular Interface Diagram................................................... ..................1-1

1-2

CGW-P PBX and Cellular Interface.................................................... ...............................1-2

2-1

System Settings Screen........................................................................................... ........2-1

2-2

RS-232 Cable Connection Diagram......................................................................... .........2-2

2-3

Network Cable Connection Diagram................................................................. ...............2-2

2-4

PRI PBX Cable Connection Diagram..................................................................... ............2-2

2-5

CPU Board......................................................................................... ..............................2-4

2-6

PRI Board............................................................................................................... ..........2-5

2-7

Cellular Board – Front Panel............................................................................ .................2-6

2-8

Cellular Board – Side View......................................................................... ......................2-7

2-9

Antennas on Cube................................................................................. ........................2-10

3-1

Install CGW-P Directory................................................................................................. ...3-1

3-2

Install Shield Wizard Window........................................................................... ................3-1

3-3

Program Folders Window........................................................................... ......................3-2

3-4

Automatic Installation.................................................................................................. ....3-2

3-5

Installation Complete.................................................................................................... ...3-3

3-6

CGW-P Program on the Start Menu.................................................................. ................3-3

3-7

Main Screen............................................................................................................. ........3-4

3-8

Contacts Window.................................................................................................. ...........3-5

3-9

Folder Window................................................................................................. ................3-6

3-10 Contacts Window.................................................................................................. ...........3-6 3-11 Modem Selection Window.......................................................................................... ......3-7 3-12 Password Window.......................................................................................... ..................3-8 3-13 Read Parameters Window................................................................................... .............3-9 3-14 Check Password Window................................................................... ..............................3-9 3-15 Print Configuration Parameters Menu....................................................... .....................3-10 3-16 System Functions Tree...................................................................................... .............3-11 4-1

System Settings Screen........................................................................................... ........4-1

4-2

Cellular Channel X Area..................................................................................... ..............4-2

4-3

Copying Channel Settings.............................................................................................. ..4-3

4-4

Beep Cadence..................................................................................... ............................4-4

4-5

Beeps Screen............................................................................................................... ....4-4

4-6

Select Channels Screen............................................................................... ....................4-5

4-7

Apply Parameters Screen................................................................................................ .4-5

iv

CGW-P Installation and Operation Manual

4-8

Cellular Restart Screen................................................................................ ....................4-6

4-9

PRI Screen............................................................................................... ........................4-7

4-10 Enable Channel Screen............................................................................................ ........4-8 4-11 Call Clearing Causes Screen....................................................................... .....................4-9 4-12 CPU Details Area........................................................................................................ ....4-11 4-13 Network Parameters Screen................................................................ ..........................4-12 4-14 Schedule Screen................................................................................................ ............4-13 4-15 Prepaid Screen.............................................................................................................. .4-14 4-16 SIM Parameters Screen.......................................................................................... ........4-15 4-17 SIM Settings................................................................................................................. ..4-16 4-18 SIMs Selection Screen................................................................................................ ....4-16 4-19 Global System SIMs Time Accumulator Screen............................................. .................4-18 4-20 SIM Selection Screen............................................................................. ........................4-18 4-21 Select Channels Screen............................................................................ .....................4-19 4-22 Number Portability Screen................................................................................ .............4-20 4-23 Cellular Bridge Screen............................................................................. ......................4-21 4-24 Add Cellular Bridge Screen........................................................................ ....................4-22 4-25 Query Format Screen............................................................................................. ........4-22 4-26 Apply Parameters Screen.............................................................................................. .4-23 4-27 Check Password Screen................................................................................ .................4-23 4-28 Confirmation Message................................................................................. ..................4-23 4-29 Operator Names Screen................................................................... .............................4-24 4-30 Add Operator Name Screen........................................................................... ................4-24 4-31 History Cleanup Method Screen.................................................................................. ...4-25 4-32 Day of Month Screen............................................................................ .........................4-26 5-1

Call from Cellular Screen......................................................................... ........................5-2

5-2

Routing an Incoming Cellular Call to PBX Number...................................... .....................5-3

5-3

Groups Screen.............................................................................................. ...................5-4

5-4

Select Groups Screen........................................................................ ..............................5-5

5-5

CLI Table Screen.................................................................................... ..........................5-6

5-6

CLI Screen........................................................................................... ............................5-6

5-7

Intelligent Routing Screen................................................................ ...............................5-7

5-8

Call from PBX Screen........................................................................................ ...............5-8

5-9

Groups Screen.............................................................................................. ...................5-9

5-10 Select Groups Screen..................................................................... ...............................5-10 5-11 LCR Table Screen......................................................................................... ..................5-11 5-12 Add LCR Screen.......................................................................................... ...................5-11

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CGW-P Installation and Operation Manual

5-13 Add Operator Name Screen........................................................................... ................5-12 5-14 White/Black Lists Screen.............................................................................................. ..5-13 5-15 Add Prefix Screen............................................................................. .............................5-13 6-1

System Alarms Screen............................................................................................. ........6-1

6-2

SMS Alarms Screen.................................................................................................. ........6-2

6-3

E-Mail Alarms Screen........................................................................................ ...............6-3

6-4

System Maintenance Screen............................................................. ..............................6-4

6-5

PRI Details.................................................................................................. .....................6-5

6-6

Channel Details..................................................................................... ..........................6-5

6-7

PRI Monitor Screen.............................................................................. ............................6-6

6-8

Communication Selection Screen.............................................................. ......................6-6

6-9

Contacts Screen................................................................................ ..............................6-7

6-10 Selected Contact..................................................................................... ........................6-7 6-11 State Display............................................................................................. ......................6-8 6-12 Reset OptionsScreen......................................................................... ..............................6-9 6-13 Reset Confirmation Message................................................................ ...........................6-9 6-14 Prepaid Counters Screen.................................................................. .............................6-10 6-15 System Global Counter Screen................................................................. .....................6-11 6-16 Counters Screen........................................................................................ ....................6-11 B-1

System Alarms Screen.................................................................................................. ...B-1

B-2

Setup.exe Icon............................................................................................................ .....B-1

B-3

CDR Downloader Setup – Step 1................................................................................... ...B-2

B-4

CDR Downloader Setup – Step 2................................................................................... ...B-2

B-5

CDR Downloader Setup – Step 3................................................................................... ...B-3

B-6

CDR Downloader Setup – Step 4................................................................................... ...B-3

B-7

CDR Downloader Window................................................................................ ................B-4

B-8

Device Details Window..................................................................................... ...............B-5

B-9

Get CDR Now Window......................................................................... ............................B-7

B-10 Connection Session Status...................................................................... ........................B-7 B-11 Schedule Details Window...................................................................... ..........................B-8 B-12 Device Name Pane – Icon Color................................................................. ....................B-10 B-13 Shutdown Confirmation................................................................................. ................B-12

vi

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