Technology Plan Sample
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- Words: 360
- Pages: 19
Raju Nair Technical Consultant Magnolia Opus Technologies Pvt. Ltd.
1
Vision & Mission
Organization Structure
Information needs
Trends
Roadmap and future
Questions 2
“A recognized player in IT Services, providing intelligent and cost effective solutions and Services with an unquestionable commitment to provide long term value for clients”
3
To Develop Ready-made, intelligent, tested and cost effective
packaged solutions to business problems in various business areas covering wide variety of Industries Intelligent and tested methodologies to approach problems, for providing quick and lasting solutions 4
To Develop A team of highly talented and committed
software professionals that always add value to the customers
5
Board of Directors
Advisory Commitee
CEO Shakir Jan
C.I.O
C.H.R
Vacant
S.K.Shetty
Technical Team
C.S.R Initiatives Team
Security & Compliance Team
P.M.S Team
Business Continuity Team
C.F.O K.R.Bala Subramanyam
Internal Audit Team
C.O.O Manoj Rajol
Operations
Sales Dept
Accounting Dept
Production Dept
6
Matrix Structure
Flat Organization
Dispersed Teams
7
Strategic - ESS
Tactical - DSS
Operations- Customer Information
8
Chief Marketing Officer: How can the contact center align with demand generation, PR, corporate advertising, and customer loyalty campaigns? Chief Operating Officer: How can the contact center be leveraged to gain operational efficiencies in other areas of the business? How can the contact center minimize customer churn?
Chief Financial Officer: How can the contact center maximize its revenue generation potential while controlling costs?
9
Speed
Reliable
Accurate 10
Simple to use
Easy to learn
11
Growing trend Reduce costs without affecting service Emergence of presence-based tools
Growing remote workforce
12
78% of contact centers are consolidating agent desktops Blurring of lines between the contact center and back office Standards such as SOA will help drive consolidation Order CRM
Entry Billing
13
Business Process Management Software
Business Objects
Real-time Dashboard
14
Document Management
Content Management
Version Control
Reliable, Fast and Accurate reports
15
Simple to use thin clients
Web 2.o tools
Reliable
Easy to control
16
Grid Computing
Telecommuting options
17
18
19
1
Vision & Mission
Organization Structure
Information needs
Trends
Roadmap and future
Questions 2
“A recognized player in IT Services, providing intelligent and cost effective solutions and Services with an unquestionable commitment to provide long term value for clients”
3
To Develop Ready-made, intelligent, tested and cost effective
packaged solutions to business problems in various business areas covering wide variety of Industries Intelligent and tested methodologies to approach problems, for providing quick and lasting solutions 4
To Develop A team of highly talented and committed
software professionals that always add value to the customers
5
Board of Directors
Advisory Commitee
CEO Shakir Jan
C.I.O
C.H.R
Vacant
S.K.Shetty
Technical Team
C.S.R Initiatives Team
Security & Compliance Team
P.M.S Team
Business Continuity Team
C.F.O K.R.Bala Subramanyam
Internal Audit Team
C.O.O Manoj Rajol
Operations
Sales Dept
Accounting Dept
Production Dept
6
Matrix Structure
Flat Organization
Dispersed Teams
7
Strategic - ESS
Tactical - DSS
Operations- Customer Information
8
Chief Marketing Officer: How can the contact center align with demand generation, PR, corporate advertising, and customer loyalty campaigns? Chief Operating Officer: How can the contact center be leveraged to gain operational efficiencies in other areas of the business? How can the contact center minimize customer churn?
Chief Financial Officer: How can the contact center maximize its revenue generation potential while controlling costs?
9
Speed
Reliable
Accurate 10
Simple to use
Easy to learn
11
Growing trend Reduce costs without affecting service Emergence of presence-based tools
Growing remote workforce
12
78% of contact centers are consolidating agent desktops Blurring of lines between the contact center and back office Standards such as SOA will help drive consolidation Order CRM
Entry Billing
13
Business Process Management Software
Business Objects
Real-time Dashboard
14
Document Management
Content Management
Version Control
Reliable, Fast and Accurate reports
15
Simple to use thin clients
Web 2.o tools
Reliable
Easy to control
16
Grid Computing
Telecommuting options
17
18
19
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