Technology Plan Sample
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Technology Plan
Raju Nair Technical Consultant Magnolia Opus Technologies Pvt. Ltd.
1
Agenda Vision
& Mission
Organization Information
Structure
needs
Trends Roadmap
and future
Questions 2
Vision
“A recognized player in IT Services, providing intelligent and cost effective solutions and Services with an unquestionable commitment to provide long term value for clients”
3
Mission To
Develop
Ready-made, intelligent, tested and cost
effective packaged solutions to business problems in various business areas covering wide variety of Industries Intelligent and tested methodologies to approach problems, for providing quick and lasting solutions
4
Mission To
Develop
A team of highly talented and committed
software professionals that always add value to the customers
5
Organization Structure
6
Organization Structure Matrix Flat
Structure
Organization
Dispersed
Teams
7
Information Needs
8
Information NeedsStrategic Chief Marketing Officer: How can the contact center align with demand generation, PR, corporate advertising, and customer loyalty campaigns? Chief Operating Officer: How can the contact center be leveraged to gain operational efficiencies in other areas of the business? How can the contact center minimize customer churn? Chief Financial Officer: How can the contact center maximize its revenue generation potential while controlling costs?
9
Information NeedsTactical Speed Reliable Accurate 10
Information NeedsOperational Simple to use
Easy to learn
11
Trends: Branch & Remote Growing
trend
Reduce costs without affecting service Emergence of presence-based tools
Growing
remote workforce
12
Trend: Information Silos Decline 78%
of contact centers are consolidating agent desktops Blurring of lines between the contact center and back office Standards such as SOA will help drive consolidation Order CRM
Entry
Billing
13
Roadmap: Strategic Business
Process Management
Software Business
Objects
Real-time
Dashboard
14
Roadmap: Tactical Document Content Version
Management
Management Control
Reliable,
Fast and Accurate reports
15
Roadmap: Operational Simple Web
to use thin clients
2.o tools
Reliable Easy
to control
16
Future Grid
Computing
Telecommuting
options
17
Questions
18
Thank You
19
Raju Nair Technical Consultant Magnolia Opus Technologies Pvt. Ltd.
1
Agenda Vision
& Mission
Organization Information
Structure
needs
Trends Roadmap
and future
Questions 2
Vision
“A recognized player in IT Services, providing intelligent and cost effective solutions and Services with an unquestionable commitment to provide long term value for clients”
3
Mission To
Develop
Ready-made, intelligent, tested and cost
effective packaged solutions to business problems in various business areas covering wide variety of Industries Intelligent and tested methodologies to approach problems, for providing quick and lasting solutions
4
Mission To
Develop
A team of highly talented and committed
software professionals that always add value to the customers
5
Organization Structure
6
Organization Structure Matrix Flat
Structure
Organization
Dispersed
Teams
7
Information Needs
8
Information NeedsStrategic Chief Marketing Officer: How can the contact center align with demand generation, PR, corporate advertising, and customer loyalty campaigns? Chief Operating Officer: How can the contact center be leveraged to gain operational efficiencies in other areas of the business? How can the contact center minimize customer churn? Chief Financial Officer: How can the contact center maximize its revenue generation potential while controlling costs?
9
Information NeedsTactical Speed Reliable Accurate 10
Information NeedsOperational Simple to use
Easy to learn
11
Trends: Branch & Remote Growing
trend
Reduce costs without affecting service Emergence of presence-based tools
Growing
remote workforce
12
Trend: Information Silos Decline 78%
of contact centers are consolidating agent desktops Blurring of lines between the contact center and back office Standards such as SOA will help drive consolidation Order CRM
Entry
Billing
13
Roadmap: Strategic Business
Process Management
Software Business
Objects
Real-time
Dashboard
14
Roadmap: Tactical Document Content Version
Management
Management Control
Reliable,
Fast and Accurate reports
15
Roadmap: Operational Simple Web
to use thin clients
2.o tools
Reliable Easy
to control
16
Future Grid
Computing
Telecommuting
options
17
Questions
18
Thank You
19
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